Upload
dwain-page
View
216
Download
0
Tags:
Embed Size (px)
Citation preview
®
Webinar 6
Expanded EXFCPresented by
Delores KilletteVice President, Consumer Affairs
and
David WilliamsManager, Processing Operations
Friday, November 7, 2008
®
Agenda
1. Overview
2. Sample Design and Methodology
3. Pilot Test Results
EXFC Expansion
®
Changes to EXFC in FY 2009
Coverage expanded to 891 ZIP Codes*Additional 428 ZIP CodesRepresents 99% of Single Piece First Class
volume
Reflect Modern Service StandardsIncludes Four and Five Day Service StandardImpacts Alaska, Honolulu and Caribbean
*ZIP Code list located on CKM website under Other Educational Material/Resources/Report Information http://blue.usps.gov/caweb/ckm/ckm_ttms_library.htm
EXFC Expansion Overview
®
Changes to EXFC in FY 2009
New kits introduced on October 421 kits; 3 flat kits, 2 postcard kits, 16 letter
kits
Key Characteristic Changes – Additional Flat kitStamped percentage 38.2% to 53.3%Metered volume decreased 61.8% to 46.7%Handwritten percentages increased 19% to
23.7%
Kit descriptions located on CKM website under Other Educational Material/Resources/Report Information http://blue.usps.gov/caweb/ckm/ckm_ttms_library.htm
EXFC Expansion Sample Design and Methodology
®
Increased test mail volume
● Increased overnight volume for PCs with increased coverage and origin-destination ZIP Code pairs
● Additional two and three-five day destinating volume for all PCs
EXFC Expansion Sample Design and
Methodology
Service Standard
Destinating Volume Target per PC
Current EXFC System
Destinating Volume Target per PC
Expanded EXFC System
Overnight 4,785 pieces 4,785 piecesTwo-Day 1,500 pieces 2,285 pieces
Three-to-Five-Day
1,500 pieces 2,685 pieces
® EXFC Expansion – Area Overview
Area# of
New ZIP Codes
Overnight % Volume
Added
Two-Day % Volume
Three-Five Day % Volume Added
Capital Metro 16 10% 13% 8%
Eastern 76 25% 21% 16%
Great Lakes 35 16% 12% 8%
New York Metro
11 10% 6% 9%
Northeast 32 20% 23% 22%
Pacific 15 14% 21% 12%
Southeast 46 23% 24% 13%
Southwest 63 26% 26% 13%
Western 134 30% 40% 19%
Nation 428 20% 21% 14%
®
EXFC Expansion – Pilot Results
Description of Column Contents:
EXFC (463): The official FY08 Q4 results for the established 463 ZIP Codes (without any Expansion ZIP Code results)
New ZIP Codes (428): The results for mailpieces that originated and/or destinated in one of the new 428 ZIP Codes
All ZIP Codes (891): The pilot results of mailpieces that originated and destinated in any of the 891 ZIP Codes
Difference: The results of all 891 ZIP Codes minus the results of EXFC 463
Service Standard
EXFC Codes (463)
New ZIP Codes (428)
All ZIP Codes (891)
Difference (All 891–EXFC 463)
Overnight 96.7 94.0 96.2 - 0.5
Two-Day 94.2 88.9 93.1 - 1.1
Three-Day 92.9 86.4 91.7 -1.2
Pilot Test results located on CKM website http://blue.usps.gov/caweb/ckm/ckm_ttms_report_exfc_pilot_menu.htm
Current EXFC versus Pilot Test PerformanceJuly 1, 2008 – September 30, 2008
®
PC data located at http://blue.usps.gov/caweb/ckm/ckm_ttms_report_exfc_pilot_menu.htm
EXFC Expansion – Pilot Results
AreaEXFC ZIP
Codes (463)
New ZIP Codes (428)
All ZIP Codes (891)
Difference (All 891 -
EXFC 463)
Capital Metro 97.3 95.1 97.2 -0.2
Eastern 96.4 94.9 95.9 -0.5
Great Lakes 96.0 94.3 95.7 -0.3
New York Metro 96.4 94.5 96.0 -0.4Northeast 96.6 93.6 96.1 -0.5
Pacific 97.0 94.4 96.6 -0.4Southeast 96.7 93.7 96.2 -0.5Southwest 96.6 93.8 95.8 -0.8Western 97.0 93.1 96.3 -0.7
All nine Areas experienced a score decline when measuring all 891 3-digit ZIP Codes
Southwest has largest change (-0.80)
Area Overnight Results from Q4 FY 08
®
PC data located at http://blue.usps.gov/caweb/ckm/ckm_ttms_report_exfc_pilot_menu.htm
EXFC Expansion – Pilot Results
All nine Areas experienced a score decline when measuring all 891 3-digit ZIP Codes
Western has the largest potential change (-2.5)
Area Two Day Results from Q4 FY08
Area
EXFC ZIP Codes (463)
New ZIP Codes (428)
All ZIP Codes (891)
Difference (All 891 -
EXFC 463)
Capital Metro 96.0 86.5 93.8 -1.2
Eastern 93.3 88.4 92.4 -0.9
Great Lakes 92.8 86.0 91.9 -0.9
New York Metro 94.6 92.6 94.1 -0.5Northeast 93.0 90.9 92.8 -0.2
Pacific 96.2 93.1 95.5 -0.7Southeast 94.7 89.7 93.8 -0.9Southwest 94.3 87.5 92.1 -2.2Western 95.0 88.9 92.6 -2.5
®
PC data located at http://blue.usps.gov/caweb/ckm/ckm_ttms_report_exfc_pilot_menu.htm
EXFC Expansion – Pilot Results
Three-day Service Standard
All nine Areas experienced a score decline when measuring all 891 3-digit ZIP Codes
Western has the largest potential score change (-2.23)
Area Three-Day Results from Q4 FY08
AreaEXFC ZIP
Codes (463)
New ZIP Codes (428)
All ZIP Codes (891)
Difference (All 891 -
EXFC 463)
Capital Metro 94.4 88.3 94.0 -0.5
Eastern 92.5 87.0 91.2 -1.3
Great Lakes 91.5 86.4 90.5 -1.0
New York Metro 92.2 85.5 91.5 -0.7Northeast 91.9 86.3 90.7 -1.2
Pacific 92.9 86.4 91.8 -1.1Southeast 92.9 88.8 92.3 -0.7Southwest 93.2 84.2 91.9 -1.3Western 93.9 85.8 91.7 -2.2
®
Final Zero Bundle Results
23 verified zero bundles in core EXFC ZIP Codes of 28,263 bundles inducted
23 verified zero bundles in pilot ZIP Codes out of 2,540 bundles inducted
EXFC Expansion Results
®
Customer Knowledge Management Resources
Service Performance scores are located on the CKM website at http://blue.usps.gov/caweb/ckm/ckm_ttms_report_menu.htm
For questions on Transit Time Measurement System (TTMS) studies you may contact the TTMS team at [email protected]
EXFC Expansion
Slide 13
Impact of EXFC Expansion on October Destinating EXFC Performance
Data Source: EDW/TTMS November 4, 2008
EXFC Expansion
Service Standard
Old EXFC ZIPs
EXFC Expansion
ZIPsGap Total EXFC
Overnight 96.02% 93.20% 2.82 95.53%
2-Day 93.43% 90.07% 3.36 92.77%
3-5 Day 92.04% 85.42% 6.62 91.20%
Slide 14
MHTS Service Gap Between Old EXFC and Expansion EXFC – October 2008
Delivery Unit Processing
Origin Processing
Destination Processing
DeliveryTransport to Delivery Unit
Transport to Destination
Collection
MHTS Measure
EXFC Expansion
Service Standard
Old EXFC ZIPs
EXFC Expansion
ZIPsGap
Total MHTS(Old and
Expanded ZIPs)
Overnight 98.80% 98.29% 0.51 98.69%
2-Day 96.04% 94.64% 1.40 95.71%
3-5 Day 94.43% 89.96% 4.47 93.78%
Slide 15
MHTS Service for Old EXFC vs. Expansion EXFC O/N
95
96
97
98
99
100
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT
EXFC EXFC Expansion Total Service
EXFC Expansion
Slide 16
MHTS Service for Old EXFC vs. Expansion EXFC 2-Day
85
88
91
94
97
100
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT
EXFC EXFC Expansion Total Service
EXFC Expansion
Slide 17
MHTS Service for Old EXFC vs. Expansion EXFC 3-Day
75
80
85
90
95
100
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT
EXFC EXFC Expansion Total Service
EXFC Expansion
Slide 18
Composite National O/N EXFC Expansion Impacts
EXFC Expansion
Destinating New Volume = 17.5%
Destinating New Failures = 26.5%
Percentage Point Gap = 9.0
Slide 19
Composite National 2-Day EXFC Expansion Impacts
EXFC Expansion
Destinating New Volume = 19.7%
Destinating New Failures = 27.1% Percentage Point Gap = 7.4
Slide 20
Composite National 3-5Day EXFC Expansion Impacts
EXFC Expansion
Destinating New Volume = 12.8%
Destinating New Failures = 21.2%
Percentage Point Gap = 8.4
Slide 21
Destinating Overnight MHTS EXFC Expansion Impacts
Total Pieces
78%
22%
Old EXFC EXFC Expansion
Failed Pieces
72%
28%
Old EXFC EXFC Expansion
Data Source: MHTS/MIRS October 2008
6 Point Gap
EXFC Expansion
Slide 22
Destinating 2-Day MHTS EXFC Expansion Impacts
Total Pieces
76%
24%
Old EXFC EXFC Expansion
Failed Pieces
71%
29%
Old EXFC EXFC Expansion
Data Source: MHTS/MIRS October 2008
5 Point Gap
EXFC Expansion
Slide 23
Destinating 3-5 Day MHTS EXFC Expansion Impacts
Total Pieces
85%
15%
Old EXFC EXFC Expansion
Failed Pieces
77%
23%
Old EXFC EXFC Expansion
Data Source: MHTS/MIRS October 2008
8 Point Gap
EXFC Expansion
Slide 24Originating Destinating
National Percent of Letter Failures Pareto Chart
60.7%
8.5% 7.0% 5.0% 4.5% 2.5% 2.4% 2.4% 2.3% 2.0% 1.2% 1.0% 0.3% 0.1%0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Failure Category
Per
cen
t o
f F
ailu
res
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EXFC Service Impact Pareto Chart - Overnight Letters
Last Mile Failure Point Impact = 1.76 Points
Data Source: IBM Root Cause Failure Analysis – Final Quarter IV FY 2008
Last
Mile
Failu
re
Non-S
tand
ard
Depth
of S
ort
Origin
Misc
oded
/Misr
ead
Late
Inc. S
econ
dary
Pro
cess
ing
Non-S
tand
ard
Origin
Pro
cess
ing
No Rea
d at
Des
tinat
ion
Origin
Pro
cess
ing
Delay
Dest.
Misc
oded
/Misr
ead
Destin
ation
Miss
ent
Colle
ction
Delay
No Rea
d at
Orig
in
Origin
Miss
ent
Recei
ved
1st D
PS P
ass/Not
2nd
DPS Loo
ping
EXFC Expansion
Slide 25
MHTS Service Predictor
Delivery Unit Processing
Origin Processing
Destination Processing
DeliveryTransport to Delivery Unit
Transport to Destination
Collection
Collection Factor
MHTS Service
Last Mile
Factor% On-Time
EXFC Overnight Letters 0.08 98.80% 1.76 96.96%
EXFC Expansion
Slide 26
Old EXFC Impacts for Letters – October 2008
Data Source: * IBM Root Cause Failure Analysis – Final Quarter IV FY 2008
MHTS service from MIRS – October 2008
EXFC Expansion
Service StandardCollection
FactorMHTS
ServiceLast Mile Factor *
Predicted Service
Actual Service Difference
Overnight 0.06 98.80% 1.76 96.98% 96.52% 0.462 Day 0.06 96.04% 1.55 94.43% 94.21% 0.223-5 Day 0.05 94.43% 1.22 93.16% 92.89% 0.27
Slide 27
EXFC Expansion Impacts for Letters – October 2008
Data Source: * IBM Root Cause Failure Analysis – Final Quarter IV FY 2008
MHTS service from MIRS – October 2008
EXFC Expansion
Service StandardCollection
FactorMHTS
ServiceLast Mile Factor *
Predicted Service
Actual Service Difference
Overnight 0.18 98.29% 1.76 96.35% 93.71% 2.642 Day 0.07 94.64% 1.55 93.02% 90.71% 2.313-5 Day 0.06 89.96% 1.22 88.68% 86.02% 2.66
Service StandardCollection
FactorMHTS
Service
Estimated Last Mile
FactorPredicted Service
Actual Service Difference
Overnight 0.18 98.29% 3.94 94.17% 93.71% 0.462 Day 0.07 94.64% 3.64 90.93% 90.71% 0.223-5 Day 0.06 89.96% 3.61 86.29% 86.02% 0.27
Slide 28
Last Mile Impacts
Get mail in DPS – automate volumes
Connect rejects / rework volumes from DPS
Reduce At Risk volumes - machine and operator quality
Dispatch trucks on time 0400 – 0900
Connect hot case - timely customer service distribution
CollectionDelivery Unit Processing
Origin Processing
Destination Processing
DeliveryTransport to Delivery Unit
Transport to Destination
EXFC Expansion
Slide 29
EXFC Expansion
Expansion EXFC Impacts on Total EXFC Expansion MHTS Failures
Data Source: MHTS/MIRS October 1 – 30, 2008
Districts Sites Sort ProgramsOvernight 48.5% 24.6% 7.9%2 Day 40.0% 19.4% 6.6%3 Day 40.1% 18.9% 7.9%
Bottom 10
Districts Sites Sort ProgramsOvernight 78.0% 38.9% 13.3%2 Day 71.7% 34.5% 12.5%3 Day 68.6% 33.7% 13.5%
Bottom 25
Slide 30
What If Overnight Flats were at 96.50% On-Time?October 2008
Mail ShapeOld EXFC
ZIPs
EXFC Expansion
ZIPsTotal EXFC
Letters 96.54% 93.80% 96.06%
Flats 89.79% 85.75% 89.10%
Total 96.04% 93.21% 95.55%
What If Flats were at 96.5% On Time? 96.54% 93.99% 96.09%
Data Source: EDW/TTMS November 5, 2008
EXFC Expansion
Slide 31
EXFC Service Impact Pareto Chart – Overnight Flats
National Percent of Flat Failures Pareto Chart
32.5%
18.6%
11.9% 11.8%6.3% 5.0% 4.6% 4.5% 3.0% 1.1% 0.6%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Failure Category
Per
cen
t o
f F
ailu
res
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Originating DestinatingData Source: IBM Root Cause Failure Analysis – Final Quarter IV FY 2008
Last Mile Failure Point Impact = 3.22
Last
Mile
Failu
re
Origin
Miss
ent
Late
Inc. S
econ
dary
Pro
cess
ing
Non-S
tand
ard
Origin
Pro
cess
ing
Origin
Misc
oded
/Misr
ead
No Rea
d at
Des
tinat
ion
Origin
Pro
cess
ing
Delay
Dest.
Misc
oded
/Misr
ead
No Rea
d at
Orig
in
Destin
ation
Miss
ent
Colle
ction
Delay
EXFC Expansion
Slide 32
Key Actions
Collection box management process in place
Standardized mail flows in place for all mail
Operating plan and 24 hour clock adherence discipline for all mail
High levels of machine and operator method quality
Service responsive transportation
Timely customer service distribution
EXFC Expansion
Slide 33
Questions?
Do you have questions about any of the presentations?
Do you have suggestions to make them more informative?
Do you have ideas for new presentations?
WE WANT TO HEAR FROM YOU!
Slide 34
Next Week
Friday, November 14, 2008 at 11:00 a.m. ET
First-Class Mail Measurementand Operational Impacts
Presented by –
Tom DaySenior Vice President, Intelligent Mail & Address Quality
and
David WilliamsManager, Processing Operations
Have a good weekend!