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Mobile Asset

Management 3.0Delta

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MAM 3.0 Delta

MAM 3.0 Delta

Functional Aspects

Technical Aspects

Installation

Customization

Geographical Information System

Optimized Inspection Result Rec.

RFID

Error Handling

Free Sort

Mobile Push Alert

Signature Capture

Business Processes

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Mobile PushAlert

Mobile PushAlert

SignatureCapture

SignatureCapture

GIS

Integration

GIS

Integration

SAP MAM - Functional Overview

SAP BackendData creation

and

assignment

Data creationand

assignment

Inventory

Management

Inventory

Management

Measurement

& Counter 

Reading

Measurement

& Counter 

Reading

Notification

Management

Notification

Management

Data update

in backend

Data update

in backend

Technical

Object

Management

Technical

Object

Management

Order

Management

Order

Management

ContractManagement

ContractManagement

Business

Partner

Management

Business

PartnerManagement

RFID

Management

RFID

Management

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Delta content Overview for MAM3.0

New functionality:

Push Alert mechanism

Ability to change orders (global*)

Add operation to (global) work orders

GIS-integration

Signature capture

Free-sorting functionality

Additional backend customizing to optimize processes

Usability improvement:

Confirmation process (time and material)

Optimized inspection result recording

Enhanced search functionalities

UI for laptop/Tablet PC

Light Database support *Orders created in the backend

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Different UIs for PDA and Laptop

PDA Laptop

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Mobile Push Alert for MAM3.0

Mobile Push Alert (MPA) is used for technicians that are dealingwith urgent trouble calls

Benefits:

Notify technicians of emergency calls (via SMS)

Notify technicians to download new work orders or notifications

Technicians notify backend if: “accept” or “reject” a certainassignment

Key capabilities: Notify technicians of new orders & notifications

Alerts can be pushed to one or multiple technicians

Alert status for orders and notifications are tracked in the back officefor each technician

Orders / notifications are transferred to the technician only after thetechnician accepts the assignment

In case of multiple technicians, orders/notifications are transferred to thefirst technician who accepts an assignment

Ensure large data exchange between client and server takes place only

when it is necessary

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Mobile Push Alert for MAM 3.0

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Order Management – Change Global Orders

Ability to change orders created in the backend

The following order header data can be changed:

Short Text

Start date

End date Functional location

Equipment

Add operations to (global) work orders created in the backend

A user can add further operations to an existing order when needed

Benefits:

Improves productivity

A major process improvement where a user does not have to depend on the back

office to be able to perform the work

Improves data capture quality

Restriction:

This functionality is available only for SAP R/3 Release 4.7 and above

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Change Global Orders

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Add Operation to Global Orders

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GIS Integration

Provides technicians the ability to easily and visuallylocate a technical object assigned to an order or a

notification on a GIS map Geo data associated with technical objects are sent from the backend to the

client device

The client application interfaces to a GIS system resident on the client device

to communicate the Geo codes associated with a technical object

The GIS system can be accessed from the application

Benefits:

Provides better information for route planning

Improves the user’s experience

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GIS - PDA

Restriction:

MAM will provide a client GIS interface with ESRI GIS system. Other GIS

vendors need to provide the necessary interfaces to be able to work with MAM

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Signature capture

Technicians are able to capture electronic signatures of theircustomers on the handheld device after the work is performed

Hand signatures are captured on signature pads or handheld devices

One or more signatures can be captured for a related order

The signature(s) are sent and stored in the backend for futurereference

Benefits:

Users are able to confirm their work orders after the work isperformed for better customer satisfaction

Improves and expedites the billing cycle

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Signature Capture – PDA

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Improved Enhancement Concept

MAM 3.0 will provide a separation between the Logic layer and theUI layer 

Business logic will be removed from the UI layer 

Benefits: Ensures alignment in the use of the supplied interfaces between

SAP, partners and customers

Simplifies the creation and modification of JSP pages

Via the use of new interface tags and context wrappers

Improves upgradeability of the application from one service release

to another 

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Time and Material Confirmation

Time and Material Confirmation process Accelerated confirmation process by providing the confirmation

options at the order header level

Create a single confirmation (Time Material Material)

Generate multiple confirmations in one step based on planned data (Timeand Material)

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Optimized inspection

Optimized inspection result recording* Optimized creation of new Inspections (malfunction notifications)

Optimized method of creating new measurement documents for any

measurement point related to a technical object

*Not related to Quality Management

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Enhanced search functionality

Enhanced search functionality This is a global search functionality introduced to expedite

information look up for all the lists available in the application

It is available for displayed columns

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Enhanced search functionality - Laptop

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Additional backend customizing to optimize processes

Final confirmation customizing Defines how time confirmations are handled on the front end after a

final confirmation is set for an operation

No warning (as in MAM 2.5)

Show warning (show a warning if already finally confirmed)

Reference object screen customizing

Improved settings whether to display equipment number, or material-

 /serial number or both on the front end

Object list customizing

Defines the objects that are displayed in the order object list on the

front end

The following settings are possible: No Objects (as in MAM 2.5)

Technical Objects (Equipments & Functional locations are downloaded)

All (Equipments, Functional locations & Notifications are downloaded)

Notifications Only

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Technical Prerequisites

Front End Pocket PC 2003 /(SE), Win CE, and Win 32 based devices

MI Client:

MI 2.5 (w/ WebAS 6.40)

MAM client application (w/ RFID, Mobile Push Alert, and SignatureCapture client components)

Light DB (Only light DB will be supported as a data persistency layerwith MAM 3.0 going forward)

Middleware MI Server:

WebAS 6.40 (MI 2.5), part of NW 04

MAM Middleware component (Sync BO definition)

Backend ERP 2005

R/3 4.6 C, R/3 Enterprise, ERP 2004

Support Package PI2004.1

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MAM 3.0 Release Plan

MAM 3.0 (PDA and Win32 UI) is planned for release in Q4 2005, RTC

Dec 23, 2005

With ERP 2005 and ERP 2004

With R/3 4.6C, R/3 Enterprise 4.7

For use with ERP 2004, R/3 4.6C, and 4.7 a backend Support Package for

PI2004.1 is required

Ramp up: December 23 2005 June 30 2006

RTCRelease toCustomer 

Ramp-Up Planning

Mainstream

RolloutRamp-up

Extended 

Reporting ~ 6 months  …Recruitment Period

Projected end of

Ramp-Up program

(switch to default

release)

 R e s t r i c t e d S

 h i p m e n t Unrestricted

Shipment

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