0xc0000005_error

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* * * Tech Support Forum Thread * * *

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-Thread : 0xc0000005 error

http://www.techsupportforum.com/forums/showthread.php?t=511592-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Post 1]: becks56Date : 09-04-2010 07:31 AMThread Title : 0xc0000005 error

I posted my problem in another forum about a month ago but didn't get any replies so hopefully someone here can help me.

1) As soon my desktop loads up, the following error pops up: 'The application was unable to start correctly (0xc0000005). Click ok to close the application'.This happens for several applications.

2) I cannot run/access any programs from my Start menu or Desktop. This includesControl Panel, My Computer, My Documents and most applications i.e. iTunes, etc. The few programs I can run are Internet Explorer and AVG Antivirus.

3) Already did several antivirus scans like AVG and online version of Trendmicro. Nothing unusual.

4) I cannot save downloaded programs from the internet as the window disappearsas soon as I click 'Save As'. I can only Run programs from Internet. I also cannot save the Notepad attachments from the scan as nothing happens when I click 'Save As'. Edit: I can neither Save nor Run GMER.

I strongly suspect a corrupt version of Windows Update. Just a hunch, but it might be something else like a corrupted .exe registry file or something. I've beendoing a LOT of Googling but nothing came up. Below are the DDS and Attach scans(sorry couldn't attach as zip file due to problem #4 above). Please help.

--------------

DDS (Ver_10-03-17.01) - NTFSX64Run by NH at 21:09:43.39 on Sat 04/09/2010Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_21Microsoft Windows 7 Home Premium 6.1.7600.0.1252.65.1033.18.4095.2397 [GMT 8:0

0]

============== Running Processes ===============

C:\Windows\system32\wininit.exeC:\Program Files (x86)\AVG\AVG9\avgchsva.exeC:\Program Files (x86)\AVG\AVG9\avgrsa.exeC:\Program Files (x86)\AVG\AVG9\avgcsrva.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\nvvsvc.exeC:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcs



C:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Windows\system32\nvvsvc.exeC:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exeC:\Program Files (x86)\Bonjour\mDNSResponder.exeC:\Program Files (x86)\Acer\Registration\GregHSRW.exeC:\Windows\SysWOW64\svchost.exe -k hpdevmgmtC:\Windows\System32\svchost.exe -k HPZ12C:\Windows\system32\Dwm.exeC:\Windows\system32\taskhost.exeC:\Windows\System32\svchost.exe -k HPZ12C:\Windows\system32\svchost.exe -k imgsvcC:\Program Files\Acer\Acer Updater\UpdaterService.exeC:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exeC:\Windows\System32\alg.exe

C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonationC:\Program Files\Realtek\Audio\HDA\RAVCpl64.exeC:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exeC:\Windows\system32\WUDFHost.exeC:\Program Files (x86)\AVG\AVG9\avgnsa.exeC:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exeC:\Windows\system32\SearchIndexer.exeC:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exeC:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exeC:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exeC:\Program Files (x86)\AVG\AVG9\avgtray.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\HpqSRmon.exeC:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exeC:\Program Files (x86)\Common Files\Java\Java Update\jusched.exeC:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exeC:\Program Files\iPod\bin\iPodService.exeC:\Program Files\Windows Media Player\wmpnetwk.exeC:\Windows\System32\svchost.exe -k LocalServicePeerNetC:\Program Files (x86)\AVG\AVG9\avgcmgr.exeC:\Windows\system32\conhost.exeC:\Windows\explorer.exeC:\Program Files (x86)\AVG\AVG9\avgcmgr.exeC:\Windows\system32\conhost.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\SysWow64\Macromed\Flash\FlashUtil10c.exeC:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SearchFilterHost.exeC:\Windows\system32\taskeng.exeC:\Program Files (x86)\AVG\AVG9\avgcmgr.exeC:\Windows\system32\conhost.exeC:\Windows\system32\DllHost.exeC:\Windows\system32\DllHost.exeC:\Users\NH\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2YP80KEP\dds[1].scrC:\Windows\system32\conhost.exe

C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============



uStart Page = hxxp://www.google.com/uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=4809&m=aspire_x5810&r=17361209m207p0338v175w49i1t325mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=4809&m=aspire_x5810&r=17361209m207p0338v175w49i1t325mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=4809&m=aspire_x5810&r=1

7361209m207p0338v175w49i1t325mLocal Page = c:\windows\syswow64\blank.htmmWinlogon: Userinit=userinit.exeBHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\programfiles (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dllBHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files(x86)\avg\avg9\avgssie.dllBHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No FileBHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files (x86)\microsoft office\office12\GrooveShellExtensions.dllBHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dl

lBHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\programfiles (x86)\google\google toolbar\GoogleToolbar_32.dllBHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files (x86)\google\googletoolbarnotifier\5.5.5126.1836\swg.dllBHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dllTB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll{555d4d79-4bd2-4094-a395-cfc534424a05}uRun: [swg] "c:\program files (x86)\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"uRun: [uTorrent] "c:\program files (x86)\utorrent\uTorrent.exe"

mRun: [BackupManagerTray] "c:\program files (x86)\newtech infosystems\acer backup manager\BackupManagerTray.exe" -h -kmRun: [Hotkey Utility] c:\program files (x86)\acer\hotkey utility\HotkeyUtility.exemRun: [EgisTecLiveUpdate] "c:\program files (x86)\egistec egis software update\EgisUpdate.exe"mRun: [ArcadeDeluxeAgent] "c:\program files (x86)\acer arcade deluxe\acer arcadedeluxe\ArcadeDeluxeAgent.exe"mRun: [PlayMovie] "c:\program files (x86)\acer arcade deluxe\playmovie\PMVService.exe"mRun: [QuickTime Task] "c:\program files (x86)\quicktime\QTTask.exe" -atboottimemRun: [iTunesHelper] "c:\program files (x86)\itunes\iTunesHelper.exe"

mRun: [AVG9_TRAY] c:\progra~2\avg\avg9\avgtray.exemRun: [GrooveMonitor] "c:\program files (x86)\microsoft office\office12\GrooveMonitor.exe"mRun: [hpqSRMon] c:\program files (x86)\hp\digital imaging\bin\hpqSRMon.exemRun: [HP Software Update] c:\program files (x86)\hp\hp software update\HPWuSchd2.exemRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe"mRun: [Adobe ARM] "c:\program files (x86)\common files\adobe\arm\1.0\AdobeARM.exe"mRun: [SunJavaUpdateSched] "c:\program files (x86)\common files\java\java update\jusched.exe"StartupFolder: c:\users\nh\appdata\roaming\micros~1\windows\startm~1\programs\st

artup\adobeg~1.lnk - c:\program files (x86)\common files\adobe\calibration\AdobeGamma Loader.exeStartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\airmou~1.l



nk - c:\program files (x86)\air mouse\air mouse\Air Mouse.exeStartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files (x86)\hp\digital imaging\bin\hpqtra08.exemPolicies-explorer: NoActiveDesktop = 1 (0x1)mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)mPolicies-system: EnableUIADesktopToggle = 0 (0x0)IE: E&xport to Microsoft Excel - c:\progra~2\micros~1\office12\EXCEL.EXE/3000IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.htmlIE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dllIE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~1\office12\ONBttnIE.dllIE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~1\office12\REFIEBAR.DLLDPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/Di

vXBrowserPlugin.cabDPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cabDPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cabDPF: {9732FB42-C321-11D1-836F-00A0C993F125} - hxxp://www.pcpitstop.com/mhLbl.cabDPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cabDPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cabDPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cabHandler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program fi

les (x86)\microsoft office\office12\GrooveSystemServices.dllHandler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files(x86)\avg\avg9\avgpp.dllSEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files (x86)\microsoft office\office12\GrooveShellExtensions.dllBHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - c:\program files (x86)\avg\avg9\avgssiea.dllBHO-X64: WormRadar.com IESiteBlocker.NavFilter - No FileBHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dllBHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg64.dll

TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dllEB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No FilemRun-x64: [IAAnotif] c:\program files (x86)\intel\intel matrix storage manager\iaanotif.exemRun-x64: [RtHDVCpl] c:\program files\realtek\audio\hda\RAVCpl64.exemRun-x64: [mwlDaemon] c:\program files (x86)\egistec\mywinlocker 3\x86\mwlDaemon.exemRun-x64: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartupAppInit_DLLs-X64: avgrssta.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\nh\appdata\roaming\mozilla\firefox\profiles\551g4vt2.default\FF - plugin: c:\program files (x86)\google\update\1.2.183.23\npGoogleOneClick8.d



llFF - plugin: c:\program files (x86)\java\jre6\bin\new_plugin\npdeployJava1.dllFF - plugin: c:\program files (x86)\mozilla firefox\plugins\npdeployJava1.dllFF - plugin: c:\program files (x86)\windows live\photo gallery\NPWLPG.dllFF - plugin: c:\users\nh\appdata\roaming\facebook\npfbplugin_1_0_1.dllFF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 AvgLdx64;AVG Free AVI Loader Driver x64;c:\windows\system32\drivers\avgldx64.sys [2009-12-22 269904]R1 AvgMfx64;AVG Free On-access Scanner Minifilter Driver x64;c:\windows\system32

\drivers\avgmfx64.sys [2009-12-22 35536]R1 AvgTdiA;AVG Free Network Redirector x64;c:\windows\system32\drivers\avgtdia.sys [2009-12-22 317520]R1 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\drivers\mwlPSDFilter.sys [2009-6-2 22576]R1 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\drivers\mwlPSDNserv.sys [2009-6-220016]R1 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\drivers\mwlPSDVDisk.sys [2009-6-260464]R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys[2009-7-14 59904]R2 avg9wd;AVG Free WatchDog;c:\program files (x86)\avg\avg9\avgwdsvc.exe [2010-7-17 308136]

R2 Greg_Service;GRegService;c:\program files (x86)\acer\registration\GregHSRW.exe [2009-8-28 1150496]R2 Updater Service;Updater Service;c:\program files\acer\acer updater\UpdaterService.exe [2009-10-13 240160]R3 netr28x;Ralink 802.11n Extensible Wireless Driver;c:\windows\system32\drivers\netr28x.sys [2009-10-13 712704]R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda64v.sys [2009-8-21 84512]R3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\drivers\vwifimp.sys [2009-7-14 17920]S2 avg9emc;AVG Free E-mail Scanner;c:\program files (x86)\avg\avg9\avgemc.exe [2010-7-17 921952]

S2 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-1-30 135664]S2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files (x86)\newtech infosystems\acer backup manager\IScheduleSvc.exe [2009-8-13 62208]S3 e1yexpress;Intel(R) Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y60x64.sys [2009-6-11 281088]S3 MWLService;MyWinLocker Service;c:\program files (x86)\egistec\mywinlocker 3\x86\MWLService.exe [2009-9-10 305448]S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2009-8-28 49152]S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-2-24 1255736]

=============== Created Last 30 ================

2010-08-12 06:07:02 463360 ----a-w- c:\windows\system32\drivers\srv.



sys2010-08-12 06:07:02 404992 ----a-w- c:\windows\system32\drivers\srv2.sys2010-08-12 06:07:01 162304 ----a-w- c:\windows\system32\drivers\srvnet.sys2010-08-12 06:07:00 340992 ----a-w- c:\windows\system32\schannel.dll2010-08-12 06:07:00 224256 ----a-w- c:\windows\syswow64\schannel.dll

2010-08-07 08:43:23 153376 ----a-w- c:\windows\syswow64\javaws.exe2010-08-07 08:43:23 145184 ----a-w- c:\windows\syswow64\javaw.exe2010-08-07 08:43:23 145184 ----a-w- c:\windows\syswow64\java.exe2010-08-07 08:22:47 711168 ----a-w- c:\windows\is-1AIF8.exe2010-08-07 08:22:47 411 ----a-w- c:\windows\is-1AIF8.lst2010-08-07 08:22:47 10562 ----a-w- c:\windows\is-1AIF8.msg2010-08-07 07:39:55 24664 ----a-w- c:\windows\system32\drivers\mbam.sys2010-08-07 07:39:55 0 d-----w- c:\programdata\Malwarebytes

==================== Find3M ====================

2010-07-29 06:30:34 82944 ----a-w- c:\windows\syswow64\iccvid.dll2010-07-27 14:03:24 12867584 ----a-w- c:\windows\syswow64\shell32.dll2010-07-17 01:31:07 317520 ----a-w- c:\windows\system32\drivers\avgtdia.sys2010-07-17 01:31:06 13048 ----a-w- c:\windows\system32\avgrssta.dll2010-07-17 01:31:03 269904 ----a-w- c:\windows\system32\drivers\avgldx64.sys2010-07-16 21:00:04 423656 ----a-w- c:\windows\syswow64\deployJava1.dll2010-06-30 07:13:46 1192960 ----a-w- c:\windows\system32\wininet.dll2010-06-30 06:25:31 978432 ----a-w- c:\windows\syswow64\wininet.dll2010-06-30 06:25:18 1226240 ----a-w- c:\windows\syswow64\urlmon.dll

2010-06-30 06:22:45 606208 ----a-w- c:\windows\syswow64\mstime.dll2010-06-30 06:22:34 5971456 ----a-w- c:\windows\syswow64\mshtml.dll2010-06-30 06:22:33 64512 ----a-w- c:\windows\syswow64\msfeedsbs.dll2010-06-30 06:21:57 48128 ----a-w- c:\windows\syswow64\jsproxy.dll2010-06-30 06:21:47 185856 ----a-w- c:\windows\syswow64\iepeers.dll2010-06-30 06:21:47 176640 ----a-w- c:\windows\syswow64\ieui.dll2010-06-30 06:21:46 10985472 ----a-w- c:\windows\syswow64\ieframe.dll2010-06-30 06:21:44 381440 ----a-w- c:\windows\syswow64\iedkcs32.dll2010-06-30 06:19:16 12800 ----a-w- c:\windows\syswow64\msfeedssync.exe

2010-06-19 07:05:01 5507968 ----a-w- c:\windows\system32\ntoskrnl.exe2010-06-19 06:53:18 52224 ----a-w- c:\windows\system32\rtutils.dll2010-06-19 06:33:29 3955080 ----a-w- c:\windows\syswow64\ntkrnlpa.exe2010-06-19 06:33:29 3899784 ----a-w- c:\windows\syswow64\ntoskrnl.exe2010-06-19 06:23:50 37376 ----a-w- c:\windows\syswow64\rtutils.dll2010-06-19 04:32:34 3122688 ----a-w- c:\windows\system32\win32k.sys2010-06-08 06:02:06 1233920 ----a-w- c:\windows\syswow64\msxml3.dll2010-06-08 05:36:31 1877504 ----a-w- c:\windows\system32\msxml3.dll2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perf

i.dat2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat



2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat

2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat2009-02-10 19:23:42 192484 ----a-w- c:\program files (x86)\common files\Acer GameZone online.ico2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.e

xe

============= FINISH: 21:09:55.25 ===============

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft Windows 7 Home PremiumBoot Device: \Device\HarddiskVolume2Install Date: 22/12/2009 12:10:25 AM

System Uptime: 9/4/2010 8:41:21 PM (3553 hours ago)

Motherboard: Acer WG43MProcessor: Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz CPU 1 2670/333mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 342 GiB total, 135.513 GiB free.D: is FIXED (NTFS) - 342 GiB total, 334.176 GiB free.E: is CDROM ()F: is RemovableG: is Removable

==== Disabled Device Manager Items =============

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}Description: Intel(R) 82567V-2 Gigabit Network ConnectionDevice ID: PCI\VEN_8086&DEV_10CE&SUBSYS_02501025&REV_00\3&11583659&0&C8Manufacturer: IntelName: Intel(R) 82567V-2 Gigabit Network ConnectionPNP Device ID: PCI\VEN_8086&DEV_10CE&SUBSYS_02501025&REV_00\3&11583659&0&C8Service: e1yexpress

Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318}Description: Microsoft PS/2 Mouse

Device ID: ACPI\PNP0F03\4&1D01FCF&0Manufacturer: MicrosoftName: Microsoft PS/2 Mouse



PNP Device ID: ACPI\PNP0F03\4&1D01FCF&0Service: i8042prt

==== System Restore Points ===================

RP64: 23/6/2010 12:02:53 PM - Windows UpdateRP65: 23/6/2010 2:45:32 PM - Windows Update

RP66: 29/6/2010 11:52:22 AM - Avg UpdateRP67: 14/7/2010 1:02:49 PM - Windows UpdateRP68: 17/7/2010 9:29:41 AM - Avg UpdateRP69: 17/7/2010 9:31:08 AM - Avg UpdateRP70: 21/7/2010 1:13:11 PM - Avg UpdateRP71: 3/8/2010 5:44:03 PM - Windows UpdateRP72: 4/8/2010 12:58:05 AM - Windows UpdateRP73: 7/8/2010 4:42:37 PM - Installed Java(TM) 6 Update 21RP74: 10/8/2010 6:44:51 PM - Windows UpdateRP75: 12/8/2010 3:13:58 PM - Windows UpdateRP76: 17/8/2010 5:15:26 PM - Avg Update

==== Installed Programs ======================

µTorrent7-Zip 4.65Acer Arcade DeluxeAcer Backup ManagerAcer eRecovery ManagementAcer GameZone ConsoleAcer RegistrationAcer ScreenSaverAcer UpdaterAcrobat.comAdobe AIR

Adobe Bridge 1.0Adobe Common File InstallerAdobe Download ManagerAdobe Flash Player 10 ActiveXAdobe Flash Player 10 PluginAdobe Help Center 1.0Adobe Photoshop CS2Adobe Reader 9.3.3Adobe Stock Photos 1.0Advertising CenterAlice GreenfingersAmazonia

Apple Application SupportApple Software UpdateAudacity 1.2.6AVG Free 9.0Backup Manager AdvanceBufferChmCompatibility Pack for the 2007 Office systemCopyDairy DashDestinationsDeviceDiscoveryDJ_AIO_03_F2200_Software_MinDream Day First Home

eSobi v2F2200Facebook Plug-In



Farm Frenzy 2First Class FlurryGoogle Toolbar for Internet ExplorerGoogle Update HelperGPBaseService2Granny In ParadiseHandbrake 0.9.4

Heroes of HellasHotkey UtilityHP UpdateHPPhotoGadgetHPPhotoSmartDiscLabelContent1HPPhotosmartEssentialHPProductAssistantHPSSupplyIdentity CardImagXpressJava Auto UpdaterJava(TM) 6 Update 21

Junk Mail filter updateLAME v3.98.2 for AudacityMalwarebytes' Anti-MalwareMarketResearchMerriam Websters Spell JamMicrosoft Choice GuardMicrosoft Office 2007 Service Pack 2 (SP2)Microsoft Office Access MUI (English) 2007Microsoft Office Access Setup Metadata MUI (English) 2007Microsoft Office Enterprise 2007Microsoft Office Excel MUI (English) 2007Microsoft Office Groove MUI (English) 2007Microsoft Office Groove Setup Metadata MUI (English) 2007

Microsoft Office InfoPath MUI (English) 2007Microsoft Office OneNote MUI (English) 2007Microsoft Office Outlook MUI (English) 2007Microsoft Office PowerPoint MUI (English) 2007Microsoft Office PowerPoint Viewer 2007 (English)Microsoft Office Proof (English) 2007Microsoft Office Proof (French) 2007Microsoft Office Proof (Spanish) 2007Microsoft Office Proofing (English) 2007Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)Microsoft Office Publisher MUI (English) 2007Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007Microsoft Office Suite Activation AssistantMicrosoft Office Word MUI (English) 2007Microsoft SilverlightMicrosoft SQL Server 2005 Compact Edition [ENU]Microsoft Visual C++ 2005 RedistributableMicrosoft WorksMiraScan V3.40Mobile Mouse ServerMozilla Firefox (3.5.6)Mozilla Thunderbird (3.0)MSVCRTMSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)MyWinLockerNero 9 Essentials



Nero ControlCenterNero DiscSpeedNero DiscSpeed HelpNero DriveSpeedNero DriveSpeed HelpNero Express HelpNero InfoTool

Nero InfoTool HelpNero InstallerNero Online UpgradeNero StartSmartNero StartSmart HelpNero StartSmart OEMNeroExpressneroxmlNVIDIA PhysXQuickTimeRealtek High Definition Audio DriverSafari

ScanSecurity Update for 2007 Microsoft Office System (KB2277947)Security Update for 2007 Microsoft Office System (KB969559)Security Update for 2007 Microsoft Office System (KB976321)Security Update for 2007 Microsoft Office System (KB982312)Security Update for 2007 Microsoft Office System (KB982331)Security Update for Microsoft Office Access 2007 (KB979440)Security Update for Microsoft Office Excel 2007 (KB982308)Security Update for Microsoft Office InfoPath 2007 (KB979441)Security Update for Microsoft Office Outlook 2007 (KB980376)Security Update for Microsoft Office PowerPoint 2007 (KB982158)Security Update for Microsoft Office Publisher 2007 (KB982124)Security Update for Microsoft Office system 2007 (972581)

Security Update for Microsoft Office system 2007 (KB974234)Security Update for Microsoft Office Visio Viewer 2007 (KB973709)Security Update for Microsoft Office Word 2007 (KB2251419)SolutionCenterStatusToolboxTrayAppUnloadSupportUpdate for 2007 Microsoft Office System (KB967642)Update for Microsoft Office OneNote 2007 (KB980729)Update for Outlook 2007 Junk Email Filter (kb2279264)Visual C++ 8.0 Runtime Setup Package (x64)

VLC media player 1.0.3WebRegWelcome CenterWindows Live CallWindows Live Communications PlatformWindows Live EssentialsWindows Live MailWindows Live MessengerWindows Live Movie MakerWindows Live Photo GalleryWindows Live Sign-in AssistantWindows Live SyncWindows Live Upload Tool

Windows Live WriterWinSCP 4.1.9



==== Event Viewer Messages From Past Week ========

4/9/2010 8:46:39 PM, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.

==== End Of File ===========================

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[Post 2]: becks56Date : 09-09-2010 09:33 AMThread Title : Re: 0xc0000005 error

Bumped please..it's been a week..no takers?

2nd forum I've posted this on and no replies for both..are my posts invisible an

d I don't know it? :sigh:

Really need to fix the computer..

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[Post 3]: RiedDate : 09-11-2010 12:49 PMThread Title : Re: 0xc0000005 error

Hello becks56,

I'm not seeing any malware here, and you stated that none of your onboard toolsfound any either. You also stated that you suspect a Windows Update to be the culprit.

Windows7 System Restore is very robust. I wonder if you've tried that yet? If not, try going back to a point a day or so before the event, and see how things are. I would use Method 2, Through System Recovery Options at Boot, for running System Restore.

*http://www.sevenforums.com/tutorials/700-system-restore.html

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[Post 4]: becks56Date : 09-12-2010 01:01 AMThread Title : Re: 0xc0000005 error

Hi Ried!

Thanks a lot for your reply and suggestion. It worked like a charm. Don't know why this option didn't cross my mind before, but I figured any system restoring options would have been my last resort as I didn't want to lose my files. I haverestored the computer all the way back to June as I've had the problem for quitea while and didn't want to take any chances. Thankfully restoring to an earlier

point only meant uninstalling the previous windows updates and certain programfiles, which I could reinstall later. My documents are still intact.



I'm glad to know there aren't any malwares from the log. Great link there btw, I'm a new-ish Windows 7 user and still trying to get used to the system. The mostimportant part is I can use my computer again. Thanks again.

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[Post 5]

: RiedDate : 09-12-2010 07:31 AMThread Title : Re: 0xc0000005 error

You're welcome, becks56. :)

Many people 'fear' using System Restore. As you found out, documents etc. will remain intact. The only thing that would be lost are downloads that occurred during the time-span.

You might want to install the Windows Updates one at a time, and check the behavior of the machine. It may reveal which Update caused the issue and you can cont

act Microsoft about it, or search the web and see if others are having the sameissue. Perhaps by now, there is a hotfix available, or MS has resolved the problem.

Take care. :wave:

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