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8/8/2019 20101105 Ea Ict - Round 2 Feedback Final
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DRAFT page 0
Round 2 Feedback SessionsKenya, Rwanda, Tanzania, Uganda
This report is solely for the use of the Excelsior Firm and client personnel. No part of it may becirculated, quoted, or reproduced for distribution without prior written approval from ExcelsiorFirm.
October 2010
DRAFT
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DRAFT page 1
OVERVIEW
Purpose of
feedback
sessions
Review findings on key ICT SME challenges fromfirst round of workshops held in September 2010
Present early draft version of vision andinterventions ofICT Business Engine
Collect feedback on vision and interventions; solicitnames of partner organizations
Venues andparticipants
October 19: Nairobi, iHub October 21: Kampala, Hive CoLab October 28: Dar es Salaam, Twaweza October 30: Kigali, KIST
Participants Nearly 50 participants across 4 countries including25 returning participants from our first series of
workshops
90 participants across both sets of workshops inSeptember and October 2010
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DRAFT page 2
ATTENDEE PROFILE
Date October 2010
Locations - Nairobi, iHub
- Kampala, Hive CoLab
- Dar es Salaam, Twaweza
- Kigali, KIST
Lead
Moderators
Attendance
(4 countries)
Ory Okolloh (Excelsior)
Total attendance Experience within ICT industry
Type of ICT services provided Company size
4742
Surveyed
participants
Javier Ewing (Excelsior)
Lauren Rawlings (Excelsior)
11
10
10
5
1
5
15
4
4
1
1
17
0-50
50-100
100-500
500-5,000
5,000+
N/a or non-profit
23
16
15
14
9
Software
Network
Mobile
Content
2 tied
Respondents could select more than one category; other categories selected:
Data Centers (9), Hardware (9), Non-technical (8), Security (7), BPO/ Call
center (4), Other (3)
~90%
response
rate
Annual
revenues, USDthousands
Number of surveyed participants
Number of surveyedparticipants
Number of surveyed participants
0-2 years
3-5 years
6-10 years
11-20 years21+ years
N/A
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DRAFT page 3
Attendees across four countries for October sessions
Attendees Organization
Angela Crandall Infodev/iHub
Kariuki Gathitu Zege Technologies
James Muendo Timsoft Technologies
Agatha Verdadaro The Can do ! CompanyMark Misiko Geona Enterprises
Fabian Owuor Adelphi Trading
Charles Kithika Greendreams Ltd
S. Ingabo Mama-mikes
Dominic Mativo Xrystalgenius
Tonee Ndungu Nailab
Simon Ndunda Equisoft Technologies
Henry Kago Front Gate
Larry Carl Keya Unlock Modems
Daniel Otieno Omondi Dotto Computer Agencies
Ahmed Maawy Datadyne .org
Marvin Oduor Transparency & Accountability Programme
Evans Owiti Construction & Admin
Casira Carol Eat Out
Attendees Organization
Richard Zulu Time Info Company
John Kibuuka Easysites/ Mountainbatten
Solomon King Node Six
Daniel Stern Hive Colab
Kitaka Felix FELLO
Majugo Gerald Komputa
Barbara Birungi Hive Colab
Kenya
October 19
Uganda
October 21
Attendees Organization
Nicolas Pottier Nyaruka
Alice Mukabalisa Hobuka
Robert Nsinga RwandAir
Mwizerwa Carlos RDB- ICT
Benjamin Muhoza Partners in Health
Keli Mutiso Moneta Capital I.T.
Albert Rwego Transparency - Rwanda
J. Paul Kavuna CITT/KIST
Rajeev Aggarwal TBIF
Iyaturemye - Aime Hobuka
Philotele Gahire CITT/ KIST
Nyirore Marie Claire KIST
Attendees Organization
Jonathan Kalan The (BOP) Project
Iemmanuel Kanagisa Perfect Approach
Edwin Mwenda BIDC
Idrisa Kinyagu ZantelFelix Maganjila Marketing Partner
William Ndilla Quantum Computers
Richard Mushi E-Fulusi Africa
Mbutho Chbwaye Digital Brain Company Ltd
Peter Baziwe My Data
Terence Silonda BIDC
Albert Francis IT FARM
Tanzania
October 28
Rwanda
October 30
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DRAFT page 4
SUMMARY OF ISSUES RAISED IN SEPTEMBER WORKSHOPS
Access to
business skills
Access tofinancial
resources
Access to
markets
Access to
technical skills
Access to
business
networks
Encouraging
regulatory
environment
Participant comments Common themes
Were geeks. We need people who can market andcommunicate.
At university we learned how to code, but our professors dontknow other things we need in the real world.
There is local money, but the networks are not transparent. I know I need some money, but I dont know exactly how much.
Nobody thinks we can do the jobs. We dont know when the tenders come out. The government and the big companies would rather
outsource to foreign companies than have locals do the work.
There is no place for people to find my work.
The certifications people want are expensive. I have the skills, but Icant afford to pay the certificate fees.
The schools teach computer sciences using theoryon thechalkboard and from bookswe dont get practice.
I dont know how to find someone who can check my code. These networking opportunities are priceless. If we worked together we could have capacity for big jobs. I wouldnt tell someone my idea, because they might steal it. We need to be organized to talk to government. I need to talk to someone who has done it before. We need some mentors.
There is no legal protection for intellectual property. The government doesnt make the companies work with us.
Need to partner withbusiness professionals
Need practical advice
Need connections tofunders
Need mentors forbusiness model review
Need forum for
discussing andpublicizing ideas
Need to developcommunities of trust to
encourage idea sharing
Need trustedintermediaries forrating, referring, and
validating products and
services
Issues
Similar themes
across the
countries
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DRAFT page 5
TESTED - EA ICT VISION AND COMPONENTS
Overall Vision: An East Africa with a robust and dynamic ICT sector that
creates companies, jobs, and innovation that compete on the world stage.
1) Develop a Fully Connected Network: Create a networked community of trust
that collaborates as well as competes, and provides its members advice,mentoring, financing, skills, and representation.
2) Launch Skills 2.0: Cooperate with academic and training institutions to ensure
that young East Africans have the full range of skills they need to be Ready for
Business.
3) Support Innovators: Support the start-up and growth of companies that create
innovative solutions to business and development challenges in the region and
beyond.
4) Enable Job Creators: Support the development of stable service companiesthat generate employment opportunities for knowledge workers.
5) Upgrade the Business Environment: Improve business conditions in tangible
ways that enable citizens and international investors to build strong ICT
businesses in the region.
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DRAFT page 6
SESSION FEEDBACK
Vision
Fully connected
network
Skills 2.0
1
2
Interventions
Overall agreement with vision Considerable opinion that benefits for ICT
sector to impact East African broadly, not
strictly individuals and organizations directly
involved in industry
Broad consensus across countries onimportance of physical space and networks
linked to that space
iHub was commonly cited example as best-in-region currently
Importance placed on independence of
space and network from institutionalagendas
Mentors will need training and clearresponsibilities as well
Some existing networks are too broad forICT SMEs (e.g., RICTA?)
Bias to partner with corporations for training
and internships, with access to latesttechnologies; however more meaningful
opportunities to learn must be developed
Create training opportunities in the ruralareas as well
Push back in Rwanda and Tanzania onwhether academic institutions are right
institutions to lead practical trainings
Feedback
Could we add something about ICT 4D? We need to do something in ICT for the
villages.
This effort leeds to benefit all of [East Africa]including the poor.
We have good networks, they just needsupport to reach more people and do more
physical meetings. Everything cannot be done
in a virtual network.
Lets not duplicate our [existing] networks, butbuild capabilities within them
We are funding the meetings and talks out ofour own pockets; knowing there was a solid
source of funding would increase the
perception of our networks.
Universities need to focus on hands-on.
Colleges are academic places and not theright places to learn the practical [side of
development].
Internships are great, but give us theopportunity to practice on real problems; not
made up items.
Universities do not know the latest software,they are teaching ones that are very out of
date.
Quotes
Consistent feedback in regular type;
Country/segment specific feedback in italics
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DRAFT page 7
SESSION FEEDBACK
Innovator
support (Small
enterprises)
Job creator
support
(Medium
enterprises)
3
4
Interventions
Consistent feedback that financialcommunity does not understand ICT
industry business models, funding needs,
and risk profile, so seed capital and working
capital availability are thin at best
Mentorship and mix of business network,business skill and financing was attractive to
participants
Chamas (indigenous savings co-ops)mentioned as a potential indigenous
solution; but similar risk and industry gaps
may limit impact
Positive response, if a bit out of scope forsome session participants
Positive, though acknowledgement thatresults will take time.
Address specific ICT issues includingdomain name squatting and short-code
allocation
Feedback
There is money for the local restaurant andfor the established business, but not for mine
The banks dont understand ICT at all It took us 9 months to get our financing from
the bank
We need to educate the bankers andinvestors.
Chamas could be an answer, why dont welook into that?
We need the support to get to medium stagecompanies and also to be part of their supply
chains.
Getting an SMS short code is very hard for asmall business and it takes very long. It
creates a major delay to test and launch a
product.
Quotes
Consistent feedback in regular type;
Country/segment specific feedback in italics
Business
environment
5
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DRAFT page 8
POTENTIAL PARTNERS BY COUNTRIES AS SUGGESTED BY
WORKSHOP PARTICIPANTS
Fully connected
network
Skills 2.0
1
2
Interventions
Innovator
support (Small
enterprises)
3
Job creator
support (Medium
enterprises)
4
Business
environment
5
Kenya
iHub already has physical space and criticalmass of activity; structure required to formally
build out the networks
Tandaa as a network Other organizations mentioned included USIU,
Strathmore
University of Nairobi, Jomo Kenyatta University,Strathmore; Kenya ICT Board
Chama as a partner though no specific Chamaor Chama network was mentioned; Institute of
Electrical and Electronics Engineers; KICTANet
Government procurement managers Large multinational IT firms
Kenya ICT Board
No dominant physical space or network althoughKIST was an opportunity
Government/Rwanda Development Boardsupportive of private organization creating aspace
RDB engaged on in setting standards for trainingand providing funds for training (although current
participation is low)
Academic institutions, both internal (KIST), andexternal (e.g., Carnegie Mellon)
Business plan competitions; RDB organizingbusiness skills retreat
Government - freedom of information efforts areearly but expected to yield results in terms ofcontent (e.g., GIS); donor / government
assistance with procurement
Rwanda Development Board marketing on newefforts will be improving in the early 2011
Kenya Rwanda
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DRAFT page 9
POTENTIAL PARTNERS BY COUNTRIES AS SUGGESTED BY
WORKSHOP PARTICIPANTS
Fully connected
network
Skills 2.0
1
2
Interventions
Innovator
support
3
Job creator
support
4
Business
environment
5
Kenya
Business network Enablis, eThinkTank (asorganized by some session participants), British
Council, Costech, Tanzania Marketing
Association Physical space: no clear dominant space; group
sought independent leadership, e.g., not
academic and government affiliated
University Computer Center considered goodat building hands on skills
Business skills potential partners includeBritish Council, University of Dar es Salaam
Entrepreneurship Center, Tanzania EntrepreneurForum
infoDev incubator coming on-line in Q1 2011 No clear financing partners a lot of vulture
capital currently
Not discussed in detail in this session
Advocacy partners include National BusinessCouncil, Costech, Tanzania Private Business
Council, Tanzania Chamber of Commerce, and
Tanzania Investment Authority
Physical space: Hive CoLab as a physical space,with additional resourcing to improve attendance
iNetwork
Linux User Group fairly active, if specific topicarea
Makerere University; Kampala InternationalUniversity; Uganda Communications
Commission Universal Service Fund
Hive Colab, Makerere University NationalSoftware Incubation Center
Government procurement managers; largemultinational IT firms
Not discussed in detail in this session
Tanzania Uganda
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DRAFT page 10
APPENDIX
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DRAFT page 11
OVERALL SURVEY RESULTS
Session
attendance
(4 countries)
Total attendance Experience within ICT industry
Type of ICT services provided Company size
90 93
Surveyed
participants
17
27
26
12
2
9
26
13
10
6
4
34
0-50
50-100
100-500
500-5,000
5,000+
N/a or non-profit
49
32
31
29
22
Software
Network
Content
Mobile
Hardware
Respondents could select more than one category; other categories selected:Hardware(18), Other (16), Security (16), Data Centers (16), BPO (13)
Annualrevenues, USD
thousands
Number of surveyed participants
Number of surveyed
participants
Number of surveyed participants
0-2 years
3-5 years
6-10 years
11-20 years
21+ years
N/A
Includes feedback session attendees and additional respondents that were unable to attend workshops
Date September and October 2010
Locations - Nairobi
- Kampala
- Kigali
- Dar es Salaam
Lead
Moderators
Ory Okolloh (Excelsior)
Additional
Moderators/
Participants
Victor Gathara (UKaid)
Tim Kelly (infoDev)
Lucy Mbaye (Excelsior)
Ellen Olafsen (infoDev)
Jill Sawers (infoDev)
Steve Giddings (infoDev)
Javier Ewing (Excelsior)
Lauren Rawlings (Excelsior)
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DRAFT page 12
TODAYS AGENDA
Topic Group size Objectives
Provide brief overview of project and workshopobjectives, ground rules, and agenda
Introduce each other and break the ice
Full groupIntroduction
Provide summary and way forward Full group
15
5Next steps
A
Determine profile of participants
Rank order issues to focus on issues of greatestpotential impact
Full groupIssue kick-off 15B
Understand root causes and provide examplefor breakout session
Separate into teams to work on additional issues Breakoutgroups
Breakoutdeep-dives
45C
Understand root causes for each issue area
Understand current status of interventions, best-in-class examples and develop new solutions
Report insights from breakout discussion
Develop full group consensus on findings andpriorities
Full groupBreakoutpresentations
25D
E
Timing
(minutes)