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Automotive Service & Repair Week (ASRW) is the #1 resource for professionals in the automotive service & repair industries, drawing a regional, national & international audience.

Unique from other events, ASRW consistently gives back to the industry it serves – a vision shared by its sponsoring organization (ASA). Offering more hours of instruction through the educational program than any other entity – scholarships, discount registrations for instructors and students, a platform for charitable organizations within the industry, and a full-time lobbyist in Washington, D.C. dedicated to automotive legislation – ASRW is your true partner in the industry.

ASRW features two distinct events, NACE and CARS, each catering to a niche within the automotive service & repair industries. With something for everyone, it’s the only place where automotive service and repair professionals will find everything they need to accomplish their business goals for the next year: 200+ hours of education, opportunities to meet with the brightest minds and a wide array of products/ services – all while enjoying the Big Easy. We provide the resources. You decide where they will take you in the next year.

The International Autobody Congress & Exposition (NACE) is the only event dedicated to collision repair professionals. NACE is a unique marketplace to see all the products, equipment and technology available in the collision repair profession. For the first time in nearly 20 years, NACE is headed to the Big Easy. Join us as we celebrate 30 years of NACE this October!

The Congress of Automotive Service & Repair (CARS) is the premier event for mechanical service and repair professionals. CARS was created more than 25 years ago to provide buyers and sellers within this professional community a place to network, learn about the latest technological developments and experience a unique marketplace complete with all the products, equipment & technology available to this industry.

ASRW PARTNERING PROGRAMWe would like to thank the following organizations for their participation in the 2012 ASRW Partnering Program. We appreciate your support! - Automotive Aftermarket Association Southeast - ASA of Arizona - ASA of Michigan - Canadian Collision Industry Forum - Collision Repair Education Foundation - National Auto Body Council - Women’s Industry NetworkLO

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With ASRW continuing its rotating schedule this year, there are so many reasons to get excited about New Orleans! In addition to EVERYTHING you need to succeed in business for the upcoming year, you’ll also have the opportunity to enjoy all the city has to offer.

KEY EVENTS • NEW! Mechanical Management Symposium• Opening General Session/Keynote• ASRW Welcome Party at Mardi Gras World sponsored by:• 2nd Annual MSO Symposium• ASRW Industry Forum - Now on Friday morning (October 12)• NEW! Twenty 2.0 Peer Benchmarking - A new kind of virtual 20 Group• NEW! Special ASRW Awards venue SHOW HIGHLIGHTS• 80+ sessions and 200+ hours of education & training in the

ASRW Conference Program • Add-On Education from: • I-CAR Technology Showcase, featuring live demonstrations on the

show floor • NEW! Connect before the show and in New Orleans with the ASRW

Young Professional Group• NEW! Participate in a variety of special on-site activities

celebrating the 30th annual NACE event• World-class exhibits showcasing the latest products & services,

featuring: - ASA Marketplace - Profit Building Pavilion - Product Showcase - Repair University Demo Area - On-floor Demo Area• Charitable Participation: - NABC’s Recycled Rides – Watch as local families’ lives are changed on-site when they receive the gift of a vehicle. - Tools for Success – Glimpse the next generation of automotive service/repair professionals in this structured program for local Girl Scouts. - Student Day – Join the Collision Repair Education Foundation as they host area school instructors and students and experience ASRW.

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Exhibits: October 11–13 // Conference: October 10–13Morial Convention Center

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We’ve secured hotel space at a variety of properties in several prominent areas of New Orleans. Whether you’d prefer to stay near the convention center or in another notable area of historic New Orleans, we’ve got you covered. We will again offer FREE shuttle service (except those properties noted as walking distance to the convention center).

ASRW Housing is pleased to offer no obligation reservations, meaning you can change and/or cancel them up to 72 hours before your arrival date! We encourage you to reserve your rooms early as several properties are already close to selling out.

Reserve your hotel rooms online at www.ASRWevents.com or call 800.895.3978, and visit the NACE and CARS websites for airfare & travel discounts.

EARLY BIRD DEADLINE – AUGUST 16

SCHEDULE-AT-A-GLANCE REGISTRATION PACKAGES & PRICING

TH12 M M What It Will Take To Be Profitable in 2015 Matt Winslow, ATI

TH13 M T Unlocking the Mystery of Factory Scan Tools (Panel) Moderator: Tony Molla, ASE

TH14 CM W Got Champions? Transforming Contacts into Advocates Byron Sabol, Sabol International Inc.

4:30 PM - 6:30 PMASRW WELCOME PARTY @ MARDI GRAS WORLDSPONSORED BY

FRIDAY, OCTOBER 127:30 AM - 10:30 AM FR01 M T Business Process

Engineering for Technicians Donny Seyfer, Seyfer Automotive Inc.

FR02 M T Modern Misfire Diagnosis - Part 1 Dave DeCourcey, CARQUEST Technical Institute

8:30 AM - 10:00 AM FR03 CM M Building a Team That Works

Without You Bryan Dodge, Dodge Development

FR04 CM M Hire the Best & Avoid the Rest Norm Bobay, hireMAX; Larry Baker, LVB & Associates

FR05 CM M Executing a Successful Exit Strategy TBD

FR06 C M Inside the Estimating Machine (Part 1 of 3): A Discussion of Information Providers Moderator: Arthur Harris, DEG

FR07 M M Internal Sales from Technician to Service Advisor Maylan Newton, ESI

FR07 M M Return on Investment - Six Steps to Improve Your ROI Bob Greenwood, Automotive Aftermarket E-Learning Centre Ltd.

FR09 CM W Enhanced Communication using SPEAK TWEAKS Jan Fox, The Communication Center

8:30 AM - 10:15 AMASRW INDUSTRY FORUM Collision & Mechanical sessions 9:00 AM - 6:00 PMMSO SYMPOSIUM

10:00 AM - 4:00 PM ASRW ExPO OPEN

12:00 PM - 1:30 PMTWENTY 2.0 PEER BENCHMARKING 1:00 PM - 2:30 PM FR10 M T Growing Opportunities in

the Aftermarket for Hybrid Battery Pack Service Mark Quarto, AR&D

Operation, Principles and Diagnostics of CAN BUS Jim Morton, Morton’s Automotive Technical Services

2:00 PM - 5:00 PM FR12 M M Factory Scan Tools - Keys

to Improved Productivity & Profits Pete Rudloff, Pete’s Garage, Inc.

FR13 M T Modern Misfire Diagnosis - Part 2 Dave DeCourcey, CARQUEST Technical Institute

4:00 PM - 5:30 PM FR14 CM M Benchmarking a Job’s

Performance Standards Larry Baker, LVB & Associates; Norm Bobay, hireMAX

FR15 CM M Check in On the Social Scene Danny Sanchez, Autoshop Solutions

FR16 C M Financial Best Practices - If You Don’t Measure It, You Can’t Manage It Mike Anderson, CollisionAdvice.com

FR17 C M Inside the Estimating Machine (Part 2 of 3): A Discussion of OEM Data Providers Moderator: Dan Stander, FIXAuto - Jerry Stander’s Collision Works

FR18 M M Compensation Plans That Work for Mechanical Shops (Panel) Moderator: Betty Jo Young, Young’s Automotive Center

FR19 M M Using Data & Technology to Take the Guesswork Out of Marketing Joe Gibson, CustomerLink

FR20 M M Supplier Guidelines - How Suppliers Can Increase Your Net Profit Bob Greenwood, Automotive Aftermarket E-Learning Centre Ltd.

FR21 CM T R-1234yf Refrigerant - Preliminary Service Info Paul DeGuiseppi, MACS

FR22 CM W Courageous Leadership for Women Denise Caspersen, ASA; Ruth Weniger, Powerful Business Strategies, LLC

6:30 PM - 8:00 PMASRW AWARDS at the National WWII Museum

SATURDAY, OCTOBER 137:30 AM - 10:30 AM SA01 M T Maximizing Your Lab Scope

Efficiency Jim Morton, Morton’s Automotive Technical Services

SA02 M T New Vehicle Technologies Adam Robertson, CARQUEST Technical Institute

8:30 AM - 10:00 AM SA03 CM M Executive Coaching -

Motivating Individuals to Excel Larry Baker, LVB & Associates

SA04 CM M Asset Protection & Estate Planning Stuart Sorkin, Stuart H. Sorkin P.C.

SA05 CM M How to Avoid Problems with Wage & Hour Laws Brian Farrington, Brian T. Farrington Attorney at Law

SA06 C M Strategies for Implementing Best Practices or SOPs in Collision Repair Mike Anderson, CollisionAdvice.com; Steve Trapp, DuPont

SA07 M M Understanding Competitive Pricing for Profit Bob Greenwood, Automotive Aftermarket E-Learning Centre, Ltd.

SA08 M M What It Will Take To Be Profitable in 2015 Matt Winslow, ATI

SA09 CM T R-1234yf Refrigerant - Preliminary Service Info Paul DeGuiseppi, MACS

SA10 CM W Enhanced Communication Using SPEAK TWEAKS Jan Fox, The Communication Center

10:00 AM - 3:00 PMASRW ExPO OPENInside the Estimating Machine (Part 3 of 3): A Hands-On Demonstration on the Show Floor

SESSION CODE INDICATORS:C COLLISION FOCUS

M MECHANICAL FOCUS

CM COLLISION & MECHANICAL FOCUS

TRACK INDICATORS:M MANAGEMENT

T TECHNICAL

W WOMEN’S PROFESSIONAL DEVELOPMENT

SESSIONS KEY:Session Code

Track

Indicates Day Indicates Session Focus

WEDNESDAY, OCTOBER 10 8:30 AM - 10:00 AM

WE01 C M It’s Not About the Car! A Customer Service Review Bob Keith, CARSTAR

WE02 C M Improving Your Bottom Line with PDR Tom Price, DentNetwork; Mike Wahl, Dents etc.

WE03 C M Designing and Implementing a Complete & Thorough Repair Plan Tony Passwater, AEII

WE04 C M OEM Panel Discussion (Panel) Moderator: Tom McGee, ALLDATA

WE05 M M Hiring 101 Maylan Newton, ESI

WE06 M M Advantages of Internet Access in the Repair Shop to Increase Productivity Gary Hixson, Mitchell 1

8:30 AM - 11:30 AM

WE07 C M Improving Closing Ratio on Customer Pay Work Robert Rick, Gates; Steve Trapp, DuPont

WE08 C M Creating Pay and Bonus Plans That Help You Attract & Retain a Quality Staff (Panel) Moderator: Stacy Bartnik, CARSTAR

WE09 M T Be a Top 10 Tech: Tips & Techniques for Improving Your Diagnostic Efficiency Pete Meier, Motor Age

WE10 M T The Problem with Reprogramming Mark Olinger, CARQUEST Technical Institute

10:30 AM - 12:00 PM

PC01 Insurance & Collision Repair: Issues 2013 Robert Passmore, PCIA

WE11 C M The Art of the Deal - Acquiring & Developing New Locations John Walcher, Veritas Advisors, Inc.

WE12 C M Marketing to Generations x and Y Bill Haas, Haas Performance Consulting LLC

WE13 C M Paint and Materials: The Paradigm Shift Richard Palmer, Computer Logic

WE14 C T Dedicated vs. Universal Fixturing Shawn Hart, Car-O-Liner

10:30 AM - 4:30 PMMECHANICAL MANAGEMENT SYMPOSIUMLed by Chris “Chubby” Frederick, Automotive Training Institute Featuring: Larry Edwards, Edwards & Associates; Sean McAlinden, Center for Automotive Research; and Mark Quarto, Automotive Reserach & Design

1:00 PM - 2:30 PM WE15 C M Best Practices Using OEM

Information Tom McGee, ALLDATA

WE16 C M Guilty By Association - Defining Your Image Tony Nethery, COLORMATCH

WE17 C M Measuring & Reporting - What KPIs to Focus On to Drive Change & Improvement FIX Auto USA

WE18 C T Welding Plastic with Nitrogen Kurt Lammon, Urethane Supply Co.

1:00 PM - 4:00 PM WE19 C M Leadership Best

Practices - How to Inspire, Delegate & Coach Your Team to Success Mike Anderson, CollisionAdvice.com

WE20 C M Calming & Retaining Angry Customers Margie Seyfer, Impact Presentations

WE21 M T Maximizing Your Lab Scope Efficiency Jim Morton, Morton’s Automotive Technical Services

WE22 M T Navigating the Electrical Road Map Carl Schweikert, CARQUEST Technical Institute

3:00 PM - 4:30 PM WE23 C M Check In On the Social Scene Danny Sanchez, Autoshop Solutions

WE24 C M Can’t We All Just Get Along? Working with Generations x and Y (and everyone else) Bill Haas, Haas Performance Consulting LLC

WE25 C M Using Recycled Parts in a Lean Environment Jeff Schroder, Car-Part.com

WE26 C M Being the Leader in Your Market Tony Passwater, AEII

WE17 CM W Taming the Beast: Success with Difficult People Byron Sabol, Sabol International Inc.

THURSDAY, OCTOBER 118:45 AM - 10:00 AMASRW OPENING GENERAL SESSION/KEYNOTE

10:00 AM - 4:00 PMASRW ExPO OPEN 12:00 PM - 1:30 PM TH01 M T Your New Transmission

Business: How to Properly Perform Comprehensive Hybrid & Electric Vehicle Motor-Generator Testing Mark Quarto, AR&D

TH02 M T Streamlined Diagnostics Donny Seyfer, Seyfer Automotive Inc.

2:00 PM - 5:00 PM TH03 M T Be a Top 10 Tech: Tips &

Techniques for Improving Your Diagnostic Efficiency Pete Meier, Motor Age

TH04 M T Electronic Power Steering Jim Cokonis, CARSTAR Technical Institute

3:00 PM - 4:30 PM TH05 CM M Work/Life Balance

Bryan Dodge, Dodge Development

TH06 C M Parts Procurement Best Practices Mike Anderson, CollisionAdvice.com

TH07 C M Importance of Repair Standards in Completing a Safe & Seamless Repair Shawn Collins, 3M; John Spota, 3M

TH08 C M SOS: A Social Media Intervention, Social Optimization Strategies for Your Business Liz Blackman, CollisionHub; Kristen Felder, CollisionHub

TH09 C M Negotiating for Success - A Look at the Negotiations Necessary to Keep Your Collision Center On Top John Shoemaker, Pro Finishes Plus

TH10 C T Lightweight Vehicle Structures - The Effect On the Collision Repair Industry Jason Bartanen, I-CAR; Steve Marks, I-CAR

TH11 M M Reviewing the Formal Financial Statement as the Bank Does Bob Greenwood, Automotive Aftermarket E-Learning Centre Ltd.

REGISTRATION PACKAGES& PRICING

Early-Bird Pricingby AUGUST 16

Standard Pricingafter August 16

2012 Registration packages and pricing include:

SUPER PASS Best Value! $335 $355

3-Hour Seminars $130 $150

90-Minute Seminars $70 $90

EXPO PASS $15 $25

KEY EVENTS Mechanical Management Symposium (CARS attendees only)* $150 $175

Opening General Session* $25 $35

ASRW Welcome Party* $50 $60

ASRW Industry Forum* $40 $50

MSO Symposium $100 $125

Twenty 2.0 Peer Benchmarking $75 $85

ASRW Awards Function $25 $35

OFFICIAL HOTELS DISTANCE TO MCC RATE (PER NIGHT)

Astor Crowne Plaza 10 blocks $179-$219

Courtyard Convention Center* 2 blocks $189-$229

Doubletree New Orleans 5 blocks $169-$209

Embassy Suites New Orleans* 2 blocks $199-$229

Hampton Inn & Suites Convention Center*

1 block $179-$229

Hilton Garden Inn Convention Center* 2 blocks $175-$225

Hilton New Orleans Riverside* 1.5 blocks $235-$275

Holiday Inn Downtown Superdome 13 blocks $139-$217

Hotel Le Marais 1.45 miles $185-$205

Hyatt Place* 0.1 block $199

New Orleans Marriott 8 blocks $195-$235

New Orleans Marriott Convention Center* 1 block $219-$259

Sheraton New Orleans 8 blocks $189-$239

SpringHill Suites Convention Center* 2 blocks $189-$229

W New Orleans 5 blocks $195-$235

Wyndham Riverfront* 2 blocks $179-$199

Each registration package allows you access to different events during ASRW l CARS l NACE. While the Super Pass is your best option in terms of value, this chart demonstrates what tickets/events are included with each registration package:

WHAT’S INCLUDED IN YOUR REGISTRATIONPACKAGE

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SUPER PASSBest Value! ✓ ✓

1

✓ ✓ ✓ ✓ ✓3-HourSeminars ✓ ✓

3

90-MinuteSeminars ✓ ✓

3

EXPO PASS ✓1. One ticket per timeslot

*Walking distance to the Morial Convention Center

HOUSING

RFA RENEWABLE FUELSASSOCIATION

CALLING ALL TECHNICIANS: LEARN THE FACTS AbOUT ETHANOL

RFA BOOTh #C1047

For a complete listing of AMI accredited conference sessions at ASRW, view and download the schedule-at-a-glance at www.asrwevents.com–– Approved for Credit ––

*Included in the purchase of a Super Pass

NEW! WE’VE GONE GREENPlease note badges will NOT be mailed this year. Instead, print your confirmation & bring it with you to the show to print your badge on-site.

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All speakers, sessions & times subject to change.

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I-CAR Training at ASRWWednesday, October 10

8:00 am – 12:00 pm IC01 Inspecting Repairs for Quality Control (QUA01)

1:00 pm – 5:00 pm IC02 Corrosion Protection (CPS01) IC03 Hazardous Materials, Personal Safety & Refinish Safety(WKR01)

Thursday, October 11 8:00 am – 12:00 pm IC04 Automotive Foams (FOM01) IC05 Measuring (MEA01)

1:00 pm – 5:00 pm IC06 Steel Unitized Structures Technologies and Repair (SPS07)

Friday, October 12

8:00 am – 12:00 pm IC07 Overview of Cycle Time Improvements for Collision Repair (CYC01) IC08 Steering & Suspension Damage Analysis (DAM06)

1:00 pm – 5:00 pm IC09 Structural Straightening Steel (SSS01)

NACE,CARS12-CompBroch.indd 5-8 7/9/12 3:19 PM