2012 SWAAAESTUDENT

PRESENTATIONBridging Generations & Learning for Tomorrow

STEP 1

Identify At Risk Positions and Critical Knowledge…

Who Are The Workers?

5%

39%22%

34%

Generational Percentages

Traditionalist Baby Boomers Generation X Generation Y

What’s So Different About Them?

  TraditionalistBaby

Boomers Generation X Generation YOutlook Practical Optimistic Skeptical  Hopeful 

Work Ethic Dedicated Driven Balanced Ambitious View of Authority Respectful Love/Hate unimpressed Relaxed, Polite

Leadership By… Hierarchy Consensus CompetenceAchievement, pulling 

together

Relationships Self-Sacrifice Personal GratificationReluctance To 

Commit Loyal, InclusivePerspective Civic-Minded Team-Oriented Self-Reliant Civic-Minded

Turn-Offs Vulgarity Political correctness Clichés, HypeCynicism 

CondescensionCommunication Formal Face To Face Informal Technology 

Work/Family Keep Work Separate Work Comes FromValue Work/Life 

BalanceWork/Life Blended 

TogetherTechnology Digital Aliens Digital Immigrants Digital Adapters Digital Natives

Time Away From Office I've Earned it If I want it, I'll Take It I Deserve It I Expect It

What Positions Are At Risk?

Traditionalists(Already Begun to Retire)

Baby Boomers(Will Soon Retire)

STEP 2

Identify Successors for At Risk Positions and Critical

Knowledge…

Where Do The Successors Fall?

STEP 3

Develop A Knowledge Transfer Plan…

Determine Objectives

Select Methods That Gain & Use Critical

Knowledge…Categories: Gain & Use Gain: These methods help a person to

collect and receive information or knowledge from another source.

Use: These methods help a person apply what they have learned into their job duties, responsibilities, projects, etc.

Methods to Gain & Use Critical Knowledge:

Gain: Collect & Receive

Use: Apply What You Learned

Job Shadowing Job Guides

Mentoring Learning Games Training E-Learning

Succession Plans Job Aids Learning Games Volunteer

Interviews E- Learning

Interactive Flashcards

Select Methods That Evaluate Knowledge

Transfer…Category: Evaluate

Evaluate- These methods help a person review and monitor what they have been doing, and if they are doing it the best way possible.

Methods To Evaluate Knowledge Transfer:

Evaluate:Review & Monitor

Project Reviews

Performance Reviews

E-Learning Reviews

Develop A Timeframe

STEP 4

Execute Knowledge Transfer Plan…

STEP 5

Use Appropriate Methods to Store Critical

Knowledge…

Category Choices: Manual, Audible, Visual Manuals- These are written and typed tools that can help

keep records, procedures, instructions, etc. For example:

Hand-written Outlines and Notes Typed Instructions on Excel Spreadsheets

Audibles- These are listening tools that can help explain procedures, instructions, step-by-step guides, etc. For example:

Voice Recordings

Visuals- These are relatable tools that can help further explain procedures, instructions, etc. For example:

How-to Videos Webinars

Master List: Manuals, Audibles, Visuals

Manuals:Written or

Typed Tools

Audibles:Listening Tools

Visuals:Relatable Tools

Flash Drive Records

Voice Recordings Webinars

Document Processes

Voisse.com(Audio) “How-to” Videos

Written /Typed Outlines

StudyBlue.com(Flashcards)

Paper Records

Video Slide…

Presentation Wrap Up…