5 things you need to get your network UCaaS ready…

Robert Deans | Mark Harrison

Introductions

Robert DeansHead of Solution Consultants at Arkadin

Mark HarrisonSales Director, NTT Communications Europe

NTT Communications are the Services Division of NTT Group Tier 1 Global Carrier & SI

25 years in the ICT & Software industries – O2, DigitasLBi, Forrester

Arkadin –. Consulting Cloud Voice services into MSFT/CISCO amongst others for last 7 years. Experience designing solutions ranging from

50 to 40,000 seat deployments.

Cloud Transformation can be a complex journey…

2017

2018Further deploying

Microsoft UC

Unifying collaboration

tools

PBX Replacement

Enabling mobility and remote office

Monitoring QoE

Cloud Voice and Contact

Center

Integrating legacy

investments

CLOUD TRANSFORMATION

2015 2016

Cloud is more and more the future, pushing aside the

choice and hesitation

The market over the last five years

So, where are we today?Our experiences, and the changes to the market and conversations over the last 5 years

User engagement

A.I. InteroperabilityDigital

WorkplaceFlexibility and ease

Lessons learnt: Is the design fit

for purpose?Delivery is key!

Network is the building block of everything

SD-WAN – an innovation

PAST

For 35yrs+, Corporate Networking was all about physical, discreet, private

networks. Control was driven by the center, with a common architecture and

set of policies.

Networking as we’ve known it, and how we see it changing

PRESENT

The increased uptake of Public Based networking with the Internet becoming

a trusted means of Corporate Enterprise access. Control of these networks can

now be controlled at an application rather than physical layer. Network now seen as a Service, much more dynamic

and responsive “On & Off-able”.

FUTURE

On the horizon the impact of 5G will accelerate this

change, at least complementing if not replacing traditional physical networks.

The 5 elements to consider at a glance …

Determine in Real-Time

High Availability

Offload Local None Central

SecurityUser

Experience

1. User Experience

HOW WHY

• Massive Adoption of Cloud Based Services• Networks must now evolve in order to

accommodate Publicly-Hosted Applications• Not All Applications Are Born Equal: greater need to

be able to profile, prioritize and optimize the delivery based on time-sensitivity and End User Expectations

• SD-WAN Application Defined Routing: in itself isn’t new, what’s changed is the speed and relative easeof being able to manage these changes dynamically

• User experience is key to all our success• OCM plays a large part of deployment strategy

quality needs to complement this investment• Where network is de-scoped we make network tests

and reporting mandatory• Example where UC delivered on a poor network

2. High Availability

HOW WHY

• Greater complexity at the Application layerdemands greater sophistication at the Networking layer

• Demand for bandwidth drives the need to make best use of all available access; Local Internet, Broadband, MPLS & 4G

• Bring all your resources together, utilise them to best effect by optimising traffic routing and managing congestion

• SD-WAN – can support multiple means of access and route traffic in an Active/Active mode

• All about dial tone• Voice is key and touches most people within

the business• People expect robust Voice services• Mobile as a backup• Example: Contact Center

3. Determine in real-time

HOW WHY

• More real Time Control : Use Real Time Traffic Analysis to identify and mitigate bandwidth bottlenecks in real-time

• Strong market push to integrated UC services –Video Rooms, Broadcast, remote working

• Promotion of desktop video leads to bandwidth spikes, benefits in monitoring and foresight

• UC services impact on bandwidth• Healthy network leads to User Experience

Central Orchestrator

4. Offload local, non central

HOW WHY

• Companies (with a few exceptions) will have a hybrid environment of Private & Public networks

• The exam question is therefore how you make best use of both resources – to define the Optimal Route by traffic type

• Traffic that is local can stay local. Traffic that is global can be carried over your global MPLS network

• This optimises performance and maximises the efficiency of your available resources

• UC touches mobile, handset, VC rooms and desktops or home internet connections

• In a Cloud Voice perspective, local break is an option but not ideal, always go for centralized Voice breakout

• A distributed network suits UC• Local breakout to internet where possible

5. Security

HOW WHY

• Centralized control and deployment also applies to Security

• Policies are set centrally in doing so simplifying the complexity associated with management configuration and orchestration of WANs

• As with traffic routing, policies can be defined at the branch level relative to site profile

• Solutions will also provide an end to end encryption tunnel which

• Network Security is a building block of wider UC security message

• Cloud services are encrypted end to end• Network security to give you peace of mind• New security considerations with Cloud - Device

encryption, security, BYOD, Information Rights Management.

Key takeaways

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Get the network right in order to deliver on the full potential of your Cloud strategy

Sizing the network will determine the End User Experience - it is a key component of

the project scope

Two halves of the same whole

It’s an integrated project

Co-ordinated

5G

UC Connect• Specialist global

voice provider and network provider in the same group

• Quality of Serviceacross two business critical systems

• Joint project management, customer success and service assurance

• Faster solution design for hosted telephonyand network architecture, faster delivery and direct engagement

• One ICT partner for project lifecycle

• One negotiation

ONE ProviderONE Team

ONE SolutionONE Proposition

Q&A

Mark Harrison

Sales Director, NTT Europe

mark.Harrison@ntt.eu

Linkedin.com/in/mark-harrison-8703561

Robert Deans

Solutions Consultant Head, Arkadin

r.deans@arkadin.com

Linkedin.com/in/robert-deans-291a5831/

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