6. What specific activities listed below are part of ...ibskayamkulam.in/OnlineExam/file/2013-11... · 3. Objectives of HRM relate to understand: a) The fundamentals of HRM. b) The

1. The basic functions of management include all of the following except ------------;

a) planning

b) organizing

c) motivating

d) leading

e) staffing

2. The management process is made up of --------- basic functions;

a) three

b) four

c) five

d) eight

e) ten

3. Objectives of HRM relate to understand:

a) The fundamentals of HRM.

b) The comprehensive perspective of HRM & relationship with HRD

c) The role of HR professionals & development of HR functions.

d) All of the above

4. HRM denotes:

a) Human relations management

b) Human resources management

c) Human required management

d) None of the above

5. Which basic function of management includes establishing goals and standards, developing rules and procedures, and forecasting?

a) planning

b) organizing

c) motivating

d) leading

6. What specific activities listed below are part of planning functions;

a) Giving each subordinate a specific task

b) Recruiting prospective employees

c) Training and developing employees

d) Developing rules and procedures

e) All of the above

7. The people component is becoming the key factor to success to strategy:

a) For survival

b) For growth

c) For achieving excellence.

d) Any of the above

8. The word HRD relates to :

a) Human relations development

b) Human relations department

c) Human resources development


9. The people component is becoming the key factor to success to strategy:

a) For survival

b) For growth

c) For achieving excellence.

d) Any of the above

10. What specific activities listed below are part of the organizing function?





e) All of the above

11. Which basic function of management includes selecting employees, setting performance standards, and compensating employees?

a) Planning

b) Organizing

c) Motivating

d) Leading

e) Staffing

12. People management tends to remain:

a) Short term issue

b) an alive issue

c) Recurring issue

d) Both A & C

13. Regarding functions & structure of HRM & HRD

a) There is no conflict between the two

b) There is different only in the approach and emphasis.

c) HRM deals routine functions & HRD functions emphasize on change management process

d) All of the above

14. What specific activities listed below are part of the staffing function?


b) Maintaining morale

c) Recruiting prospective employees


e) Both b) and c)

15. Which basic function of management includes setting standards such a sales quotas and quality standards?

a) planning

b) organizing

c) Controlling

d) leading

16. The role of the individuals handing HRM functions has undergone change and this change is :

a) Quantitative only

b) Qualitative only

c) Both a and b

d) No change

17. Whether the statement is true that the Industrial revolution has led to the rise of Unions?

a)True

b) False

18. What specific activities listed below are part of controlling function?





e) Checking to see how actual performance compares with standards

19. ------------ is the process of acquiring, training, appraising, and compensating employees, and attending to their labour relation, health and safety, and fairness concerns;

a) Human Resource Management

b) Labour Relations

c) Industrial Psychology

d) Organizational Behaviors

e) Organizational Health and Safety Management

20. Whether the statement is true that Personal department is final authority in policy related decisions and Line management is the final authority in performance related decisions concerning promotions.

a)True

b) False

21. Whether the statement is true that HR professionals must have qualification in HRM?

a)True

b) False

22. Human resource management is --------.

a) the concepts and techniques used to control people at work

b) the process of organizing work activities

c) the process of identifying countries with cheaper labour costs and relocating jobs to those countries

d) the process of acquiring, training, appraising, and compensating employees, and attending to their labour relations, health and safety and fairness concerns

e) All of the above

23. --------- is the right to make decisions, to direct the work of others, and to give orders.

a) Leadership

b) Authority

c) Delegation

d) Management

e) Responsibility

24. The need for equipping individuals with specific knowledge was satisfied by:

a) Indian Institute of Personnel management (IIPM)

b) National Institute of Labour management (NILM)

c) Both a and b


25. Some aims and objects of the Indian Institute of Labour Management were:

a) To promote cordial relations between employers and employees.

b) To conduct investigations and compile reports thereon

c) To undertake special study of existing lobour laws

d) All of the above

1.c 2.c 3.d 4.b 5.a 6.d 7.d 8.c 9.d 9.d 10.a 11.e 12.b

13.d 14.c 15.c 16.c 17.a 18.e 19.a 20.a 21.a 22.d 23.b 24.c 25.d

1. ---------- are authorized to direct the work of subordinates;

a) Line managers

b) Staff managers

c) Leaders

d) advisory board members

2. ---------- are responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation;

a) Human resources

b) Staff managers

c) Line managers

d) EEO officers

e) Board members

3. The objective of establishment of IIPM was:

a) To serve as a forum for exchange of ideas and experiences and collection and dissemination of the principles & to develop and spread ideas concerning human values.

b) To promote the study of personal and industrial relations problems.

c) To safeguard the interests of personal management, Industrial relations and lobour welfare work.

d) All of the above

4. Which of the following statements is true about slow growth of personnel management?

a) The top management in organizations did not consider personnel to be significant.

b) The insensitivity of personnel manages to organizations internal needs.

c) Labour laws outdated and political scenario did not allow it to be amended

d) All the above 5. Effective human resources management could include all of the following responsibilities except ------

a) placing the right person in the right job

b) training employees

c) controlling labour costs

d) protecting employees health

e) all are responsibilities necessary for effective human resource management

6. Human resource managers generally exert -------- within the human resources department and -------- outside the human resources department,

a) Line authority; implied authority

b) staff authority; line authority

c) line authority; staff authority

d) functional control; and authoritarian control

e) staff authority; specific authority

7. Components of HRM are:

a) Motivation

b) Maintenance

c) Acquisition

d) All of the above

8. HRM component maintenance includes:

a) Employee/Labour relations

b) Health and safety of employee / Labour

c) Both a and b


9. Line managers respect the knowledge human resources managers have in areas such as testing and affirmative action. /consequently, human resources managers can influence line managers through ----------;

a) line authority

b) functional control

c) implied authority

d) explicit authority

e) human capital

10. Which of the following responsibilities do human resources managers fulfill in their role as employee advocates?

a) Establish guidelines for how management should be treating employees

b) Provide support for employees contesting unfair practices

c) Represent employees’ interests as appropriate

d) All of the above

e) None of the above

11. Following activities are included in the acquisition component of HRM:

a) HR Planning

b) Socialization

c) Recruitment

d) All of the above

12. Policy making process have following stages:

a) Formation stage

b) Implementation stage

c) Review stage

d) All of the above

13. All of the following are examples of human resource job duties except ------------.

a) recruiter

b) equal employment opportunity coordinator

c) financial advisor

d) compensation manager

e) labour relations specialist

14. Which of the following job titles indicates a position in human resources?

a) recruiter

b) job analyst

c) training specialist

d) EEO coordinator

e) All of the above

15. Motivation includes:

a) Performance evaluation

b) Discipline

c) Job design

d) All of the above

16. After interventions made by various people in the work done by TISCO. The Laws passed subsequently are:

a) Introduced by TISCO in 1919, Industrial Disputes Act passed in 1947

b) Introduced by TISCO in 1934, Industrial Disputes Act passed in 1965

c) Introduced by TISCO in 1937, Industrial Disputes Act passed in 1972

d) All of the above

17. Which of the following tasks related to recruiting and hiring is not typically handled by HR staff?

a) Specify necessary job qualifications’

b) Develop pool of qualified applicants

c) Conduct initial screening interviews

d) Administer tests

e) Explain benefits packages

18. The expertise of human resources departments become indispensable with the ------.

a) introduction of employment laws

b) passing of equal employment laws

c) increase of women in the workforce

d) movement of jobs to countries with cheaper with cheaper labour costs

e) Both a) and b)

19. Whether the statement is true that the Input for a policy come only within the Organization itself?

a)True

b)False

20. The characteristics of Personal function are:

a) Key responsibility for dealing personnel matters

b) People motivated specially by rewards and salary

c) Effectively respond to the demands

d) All of the above

21. ------- refers to the tendency of firms to extend their sales, ownership, and/ or manufacturing to new market abroad.

a) Expansion

b) Market development

c) Globalization

d) Export growth

e) Diversification

22. Most people who are classified as non traditional workers are ---------.

a) contingent workers

b) independent contractors

c) job sharing

d) working multiple jobs

e) caring for an elderly parent

23. Organizations deal with:

a) Human resources only

b) Material resources only

c) Both a and b


24. People management’s first phase has been:

a) Human resources

b) No people management at all

c) Clerical in nature


25. Which of the following is a type of nontraditional worker?

a) Contingent workers

b) Part-time workers

c) People working n alternative work arrangements

d) People with multiple jobs

e) All of the above

KEY

1.a 2.a 3.d 4.d 5.e 6.a 7.d 8.c 9.c 10.d 11.d 12.d 13.c

14.e 15.d 16.d 17.a 18.e 19.b 20.d 21.c 22.b 23.c 24.c 25.e

1. Jagesh takes on various projects as an independent contractor. He works on several for a variety of companies. When a project is complete, he moves on to another project, often with a different company. Jagesh is a type of -----;

a) contingent worker

b) collateral workers

c) manager

d) consultant


2. Organization’s formal set up is having:

a) Structure

b) Defined roles and relationship

c) Goals

d) All of the above

3. Industrial revolution has led to :

a) Rise of unions

b) More strict control on human resources

c) Treatment of human touch


4. Sweta and her mother, Meeta share one flightattendant job at Jet Airlines, Sweta and Meet could be classified as ----------.

a) flex-time workers

b) contingent workers

c) nontraditional workers

d) traditional workers


5. What term refers to the knowledge, education, training, skills, and expertise of a firm’s workers?

a) Human resources

b) Human capital

c) Intangible assets

d) Knowledge assets

e) Intellectual property

6. The responsibility of HR Functionaries is :

a) Selection and recruitment of employees

b) Performance appraisal & training

c) Other HR related matters

d) All of the above

7. Whether the statement is true that HR Professionals should have qualification in HRM?

a)True

b) False

8. Which of the following demographic issues represents a challenge for human resource managers?

a) Increasingly diverse workforce

b) Aging workforce

c) Increasing use of contingent workers

d) Both a) and b)

e) All of the above

9. The proportion of women in the workforce is projected to ----------.

a) increase significantly over the coming decade

b) decrease as more women decide to stay home with children

c) stop growing

d) increase at a decreasing rate

e) decrease at an increasing rate

10. The anniversary issue of ;Business Today ‘ (Jan 1996) which was devoted to “managing people” gives an account of thinking and practices of :

a) Leading foreign organizations

b) Leading Indian organizations

c) Both a and b


11. The human resources philosophy and approach of Thermax includes which of following statement:

a) Accepting responsibility and taking calculated risks are important

b) We respect all people

c) Discipline and regulations are necessary for any organization

d) All of the above

12. Over the next few years, employers may face a severe labour shortage because -----------.

a) there are fewer people entering the job market than there are retiring baby boomers

b) one-third of married women are not in the labour force

c) older workers will represent 11% of the labour force

d) people are living longer

e) All of the above

13. What tactic will employers likely have to take to fill openings left by retiring employees?

a) Instituting flexible work hours

b) Providing elder care

c) Hiring more women

d) Rehiring retirees

e) Lowering the retirement age

14. Fifth central pay commission made recommendations in their report regarding :

a) Making performance appraisal open

b) Improving motivational levels

c) Offering facilities to women for career development

d) All of the above

15. Which statements is false about qualitative difference in Personal function (PF) & Human Resource System (HRS)

a) In (PF) people are motivated mainly by salary and rewards while in (HRS) by challenges and creativity

b) There is coping role in (PF) while there is proacting role in (HRS)

c) PF is an independent function while HRS is a subsystem of a larger system (Organization)


16. A ---------- is a company’s plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain competitive advantage

a) SWOT analysis

b) mission statement

c) strategy

d) tactic

e) scorecard

17. The performance of human resource departments is evaluated based on -----------.

a) measurable evidence of efficiency

b) measurable evidence of effectiveness

c) anecdotal evidence

d) qualitative measure of success

e) Both a) and b)

18. HRM as a function has dual responsibility:

a) Transformation of mindset of all individuals

b) Application of HRM function itself for decision making and policy decision

c) Both a & b


19. There is an emerging need for date based decisions for which :

a) Human resource system needed

b) Policy reviews are needed

c) IT needed

d) All of the above

20. Quantitative performance measures used by human resource managers to assess operations are called ------------.

a) ratios

b) benchmarks

c) metrics

d) grades

e) goals

21. The ------- metric can be used as a measurement to show improvements to savings in recruitment and retention costs.

a) absence rate

b) cost per hire

c) HR expense factor

d) human capital ROI

e) time to fill

22. The Information Technology is quite relevant to :

a) Developing countries

b) Developed countries

c) Both a& b


23. The word IT in HRM denotes:

a) Internet Technology

b) Information Technology

c) Informative Technology


24. Which metric indicates the cost of health care per employee by providing the per capita cost of employee benefits?

a) HR expense factor

b) Human capital ROI

c) Health care costs per employee

d) Human capital value added

e) Revenue factor

25. The --------- metric views human resource expenses in relation to the total operating expenses of the organization.

a) HR expense factor

b) human capital ROI


d) human capital ROI

e) revenue factor

KEY

1.a 2.d 3.a 4.c 5.b 6.d 7.a 8.d 9.c 10.b 11.d 12.a 13.d

14.d 15.d 16.c 17.e 18.c 19.d 20.c 21.b 22.c 23.b 24.c 25.a

1. There is shift of manufacturing economy to information economy due to:

a) The advent of Micro processor

b) The dramatic increase in power & slide in prices of processor

c) Both a and b


2. Whether the statement is true that Information Technology has merged two technologies namely communication and Computer.

True/False

3. ---- are a useful tool for determining why employees are leaving an organization.

a) Government labour reports

b) exit interviews

c) Benchmarks

d) HR portals

e) Turnover rates

4. Which of the following human resource practices can be useful in reducing worker’s compensation cost per employee?

a) Safety training

b) Disability management

c) Safety incentives

d) All of the above

5. There is a great scope of IT in HRM functions:

a) Recruitment and posting

b) Training and promotions

c) Appraisal system

d) All the above

6. HR Department have to be transformed as “Learning” set up with gradients like:

a) Self-introspection

b) Sensitivity to environmental changes

c) Openness to accept new ideas and systems

d) All the above

7. Which metric views employees as capital rather than as an expense?

a) Time to fill

b) Training investment


d) Revenue factor


8. The ------- measures the rate at which

employees leave the company.

a) turnover costs

b) turnover rate

c) time to fill

d) cost per hire

e) absence rates

9. The counseling Process consists which of following stage?

a) Recognizing the problem or issue

b) Helping the employee to realize problem

c) Managing the problem

d) All of the above

10. HRIS includes the following segments

a) Bio- date of employees

b) Educational and professional qualifications

c) salary and allowances

d) All of the above

11. When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the -------- function of management.

a) planning

b) leading

c) staffing

d) controlling

e) organizing

12. The term --------- means contributing in a measurable in a measurable way to achieving the company’s strategic goals.

a) competitive advantage

b) achievement success

c) value creation

d) success metric

e) one of the above

13. Static data is required to be:

a) Entered only once

b) Changed every quarter

c) Changed every year

c) None of the above

14. Organizational history requires information:

a) Entry level in the organization

b) Promotions got in the organization

c) Assignments handled

d) All of the above

15. Managers use a n) -------- to measure the HR function’s effectiveness and efficiency in producing employee behaviours the company needs to achieve its strategic goals.

a) metric

b) HR scorecard

c) benchmark

d) high performance work system

e) MBO format

16. Metrics can be compared against -------- to evaluate an organization’s performance.

a) last year’s metric

b) competitor’s metric

c) survey data

d) national standard

e) All of the above

17. Whether IT changed the importance of human resources:

a) Computerization has replaced the strategic decision making abilities of human being

b) Human resources might be reduced in term s of need quantity

c) Computerization cannot replace the strategic decision making abilities of persons


18. Change to the future organization form the existing workforce is to be resisted due to:

a) Inability of individuals to change their thinking

b) Fears, anxieties and implicit loss of power

c) Mind could be blind to the opportunities of improvements

d) All of the above

19. The Revenue Factor is equal to -----------.

a) revenue divided by the total number of full-time equivalents (FTE)

b) total days elapsed to fill requisitions divided by the number hired

c) revenue minus operating expense minus compensation and benefit cost divided by the total number of full-time equivalents (FTE)

d) HR expense divided by the total operating expense

e) advertising plus agency fees plus employee referrals plus travel costs of applicant plus relocation costs plus recruiter pay and benefits divided by number of hires

20. The HR expense factor is equal to ---------.






21. If an organization has to adopt technology for survival and excellence, the prime responsibility will be:

a) Changing the mind-set of some people only

b) Changing the mind-set of individuals across the levels

c) Changing the mind-set of higher-ups only


22. There is tremendous scope to use IT in which range of HRM?

a) Recruitment and training

b) Placement and appraisal

c) Reward system and organizational development initiatives

d) All of the above

23. The cost per hire is equal to -----------.





e) Advertising plus agency fees plus employee referrals plus travel costs of applicant plus relocation costs plus recruiter pay and benefits divided by number of hires

24. The human capital value added is equal to -------;



c) revenue minus operating expense minus compensation and benefit cost divided by the total number of full-time equivalents(FTE)



25. Which statement is true relating to date- base

a) Database useful only for taking decisions regarding promotions and placements

b) Confidentiality can be maintained as the date can be accessed by any person

c) Database can allow only one individual to access it at a time


KEY

1.c 2.a 3.b 4.d 5.d 6.d 7.d 8.b 9.d 10.d 11.d 12.c 13.a

14.d 15.b 16.e 17.c 18.d 19.a 20.d 21.b 22.d 23.e 24.c 25.d

1. Research in HRM areas can be taken to understand:

a) Trends of existing system s like recruitment, promotion, training etc.

b) To feel the pulse of the workforce in terms of motivation, commitment, frustration etc.

c) Both a & b


2. What metric evaluates retention efforts by an organization?

a) Turnover costs

b) Turnover rate

c) Cost per hire

d) Absence rate

e) Both a) and b)

3. Firms can use the ------ as a benchmark for the cost per hire metric.

a) Government Employment Report

b) Cost Per Hire Staffing Metrics Survey

c) Employer Costs for Employee Compensation Report

d) Government Job Turnover Report


4. The Knowledge Management relates to the process of:

a) Creating knowledge

b) Storing of knowledge

c) Distribution and pooling of knowledge

d) All of the above

5. Which statement is false?

a) The people are the sources of creating knowledge

b) The storing and distribution the information is the responsibility of IT machinery

c) Pooling the knowledge depends on culture and impersonal relations


6. Firms can use the ------ as a benchmark for the time of fill metric.

a) Government Employment Report

b) Cost Per Hire Staffing Metrics Survey

c) Employer Costs for Employee Compensation Report

d) Government Job Turnover Report


7. The concise measurement system used by companies to show the quantitative standards the firm uses to measure HR activities, employee behaviours resulting from the activities, and the strategically relevant organizational outcomes of those employee behaviours is called an -––––––: a) evaluation

b) HR scorecard

c) appraisal system

d) evaluation benchmark

e) annual report

8. Whether the statement is true that Public Sector banks have lost good number of competent employees who have joined the new private and foreign banks at lucrative remunerations?

a)True

b) False

9. Which of the following statements is true?

a) Research orientation in HRM is not as necessary as in other departments

b) HR research is helpful to feel the pulse of the workforce

c) Cost of HR research is much higher than its perceived benefits


10. When seeking to improve the worker’s compensation cost employee metric, human resource mangers should analyze ----------.

a) types of injuries

b) injuries by department

c) injuries by job type

d) changes in injuries over time

e) All of the above

11. In which area must HR managers by proficient in order to perform well in today’s environment?

a) HR proficiencies

b) Business proficiencies

c) Leadership proficiencies

d) Learning proficiencies

e) All of the above

12. To make sure that the organizational goals are achieved, it is necessary that:

a) The individuals has knowledge of what is expected from each level/unit

b) Individuals have the required capabilities to do what is expected

c) Mechanisms are available to measure what is expected

d) All of the above

13. Specific goals of HRD are to develop:

a) The capabilities of each employee as an individual

b) The capabilities of each individual in relation to his or her present role

c) The capabilities of each employee in relation to his / her expected future role

d) All the above

14. Mohan wants to report the value of the knowledge, skill, and performance of the organization’s workforce. To illustrate how employees add value to an organization. Mohan should use the -------------- metric.

a) revenue factor

b) human capital value added

c) training investment

d) HR expense factor

e) intangible assets

15. Of the four categories of proficiencies necessary for HR managers, which refers to traditional knowledge and skills in areas such as employee selection, training, and compensation?

a) HR proficiencies




e) Staffing proficiencies

16. The typical systems developed to enhance achievement of HRD goals include:

a) Training and development

b) Performance appraisal

c) Human Resource Information System

d) All of the above

17. Typical job analysis comprises of which section?

a) Job description

b) Job specification

c) Job evaluation

d) All of the above

18. Of the four categories of proficiencies necessary for HR managers, which refers to the ability to work with and lead management group?

a) HR proficiencies





19. Which is required in the list on the basis of job description?

a) Educational qualification and Specific knowledge

b) Age and work experience

c) Only (a)

d) Both a & b

20. Job evaluation is primarily used to compare similarity:

a) Between jobs within the organization

b) Between organizations

c) In an industry

d) Any of the above

21. Rohan is an HR manager for a large company. The MBA degree he earned prior to taking this position has been helpful to him because it prepared him to better understand the role of strategic planning, marketing, production, and finance in creating a profitable organization. Which category of proficiency has Rohan’s MBA prepared him for?

a) HR proficiencies





22. Mohan is particularly good at staying abreast of new technologies and practices affecting human resources management. Which proficiency is Mohan skilled in?

a) HR proficiencies





23. The word RAT stands for:

a) Rule analysis technique

b) Role analysis technique

c) Routine analysis technique


24. Establishing Training and Development system as part of HRD efforts involves:

a) Identification of training needs

b) Conducting and evaluation of training

c) Selection and development of trainers

d) All of the above

25. Which of the following types of laws does not affect the decision of human resource mangers?

a) Equal employment laws

b) Occupational safety and health laws

c) labour laws

d) Advertising regulations

e) All of the above affect the decisions of human resource managers

KEY

1.c 2.e 3.b 4.d 5.d 6.b 7.b 8.a 9.b 10.e 11.d 13.d 14.b

15.a 16.d 17.d 18.c 19.d 20.d 21.b 22.d 23.b 24.d 25.d

1. ----- set guidelines regarding how the company writes its recruiting ads, what questions its job interviewers ask, and how it selects candidates for training programs or evaluates its managers.



c) labour laws


e) Fairness in employment regulations

2. The activities which relate to the need of Organization linked to the career progress of the individuals are;

a) Improved performance of the individual on his present job

b) Preparation of an identified job in near future

c) General growth not related to present job

d) All of the above

3. Which statement of “Learning “is false?

a) Training learning related to present job

b) Education is for learning to prepare the individual for a different but identified job

c) Development is learning related to the present job


4. ------------- set guidelines regarding safety practices at work.



c) labour laws


e) Fairness in employment regulations

5. Which of the following HR activities may be outsourced to specialist service providers?

a) Administration of 401 (k) pension plans

b) Employee assistance/ counseling plus

c) Retirement planning

d) Background checks

e) All of the above

6. Which of the following steps is taken enhancing the performance of “Average-Performer”?

a) Rotation in job

b) Transfer to another location

b) Special up gradation training program

d) Any of the above

7. The term Andragogy differentiates the learning process:

a) Adult process from that of children

b) Adult process form that of Old people

c) Only (b)


8. Companies may use a (n) --------- to provide employees with a single access point or gateway on a company’s intranet to all human resource information.

a) database

b) HR portal

c) Data warehouse

d) www

e) URL

9. AB Corp streamlined its annual benefits package enrolments by digitizing and aggregating the former paper benefits reports, electronic spreadsheets, and benefits summaries and providing the materials at a single location on the company intranet. AB Corp is using an: -------

a) database

b) HR portal

c) data warehouse

d) customer relationship management system

e) outsourcing modal

10. Mechanistic Theory of Learning is:

a) The learner is passive in the process of learning

b) Learning occurs only when a learner is conditioned by give the “right “ response to a given stimulus

c) If one introduces an input (stimulus) into a human being, predetermined response is received

d) Any of the above

11. Organism Theory of learning holds:

a) Learning occurs only when learners have freedom to learn

b) Learning is to encourage each individual to develop his or her full, unique potential

c) Both a & b


12. What is meant by the term MNC?

a) Multi National Committee

b) Multi National Co-operation

c) Multi National Corporation

d) Multi National Career

13. What is meant by the term TNC?

a) Trans National Co-operation

b) Trans National Corporation

c) Trans National Consortium

d) Trans National Committee

e) Trans National Career

14. With the development emphasis accepted by the organization, it becomes imperative to establish training system:

a) Training to be done internally

b) Training to be done externally

c) Some training to be done internally and some essential part of training to be done externally

d) Both a & b

15. Whether the actual training is done internally or externally, organizations have to follow certain logical steps:

a) Analysis and identification of training needs

b) Preparation of Training plan & conduct of training programme

c) Evaluation of training programme & Selection of Trainers

d) All of the above

16. What is meant by the acronym EEC?

a) European Employer Community

b) European Employee Community

c) European Economic Community

d) European Employment Community

17. Which of the following describes an ‘ethnocentric’ approach to staffing?

a) Parent country nationals fill managerial positions at headquarters

b) Filling all key positions with parent country nationals

c) Local fill managerial positions in national subsidiaries

d) Dividing operations into several geographical regions and freely transferring staff between each region

18. Which of the following cannot be solved by training?

a) The poor performance on account of poor technology

b) Outdated processes

c) Poor working conditions

d) All of the above

19. Which of the following date is required for Training Need Analysis (TNA)?

a) Data to define the need

b) Data to identify solution

c) Data to specify those needing training

d) All of the above

20. Which of the following describes a ‘polycentric’ approach to staffing?. Select all that apply.

a) Parent country nationals fill managerial positions at headquarters

b) Local fill managerial positions in national subsidiaries

c) Dividing operations into several geographical regions and freely transferring staff between each region

d) Filling all key positions with parent country nationals

21. Which of the following refers to region-centric approach to staffing?

a) Dividing operations into several geographical regions and freely transferring staff between each region

b) Filling all key positions with parent country nationals

c) Local fill managerial positions in national subsidiaries

d) Parent country nationals fill managerial positions at headquarters

22. Training Need Analysis stem from the objectives:

a) It can be for employee development concern

b) It can be personal or staffing concern

c) It can be administrative and management concern

d) Any of the above

23. What is expected from the Training plan to specify?

a) Number of training programmes to be conducted

b) Level of employees

c) Subject areas to be highlighted

d) All of the above

24. Which of the following are the key advantages of an ethno-centric approach?

a) Similar cultural and practical expectations may facilitate communication and coordination

b) Minimization of language barriers

c) A level of sensitivity to regional conditions and interaction between regional and parent country nationals at the regional headquarters level

d) Eliminate adjustments problems of recently relocated expatriates

25. Which of the following are the key advantages of a poly-centric approach?

a) A level of sensitivity to regional conditions and interaction between regional and parent country nationals at the regional headquarters level

b) Eliminate adjustments problems of recently relocated expatriates

c) Similar cultural and practical expectations may facilitate communication and coordination

d) None of above

KEY

1.a 2.d 3.d 4.b 5.e 6.d 7.a 8.b 9.b 10.d 11.c 12.c 13.b

14.d 15.d 16.c 17.b 18.d 19.d 20.b 21.a 22.d 23.d 24.a 25.b

1. Where the organization is to outsource the training programmed their concerns are to be specified

a) Contents and emphasis

b) Methodology

c) Output expected from the programme

d) All of the above

2. Whether the statement is true that validation of training means assessment of whether the training has achieved it’s laid down objectives and evaluation means the measurement to the total effect of the training programme.

a)True

b) False

3. Which of the following are the key advantages of a regio-centric approach?

a) A level of sensitivity to regional conditions and interaction between regional and parent country nationals at the regional headquarters level

b) Similar cultural and practical expectations may facilitate communication and coordination

c) Minimization of language barriers

d) Eliminate adjustments problems of recently relocated expatriates

4. What is meant by HRD?

a) Human Resource Deployment

b) Human Resource Development

c) Human Resource Division

d) Human Regulation Development

5. Evaluation of training is done at which of the following levels:

a) Reaction level

b) Learning level

c) Behavior & Functioning level

d) All of the above

6. Which aspect is to be looked into for selection and development of the trainees in an In-house Training set Up?

a) He should be practicing /operational manager

b) He should be recruited specially as “ Core Faculty”

c) Both a & b


7. What name is given to the practice of appointing staff on a world wide basis regardless of national origin?

a) Geo-centric

b) Regio-centric

c) Ethno-centric

d) Poly-centric

8. Which of the following are likely to be important when relocating staff abroad?

a) Provision of short term or long term housing

b) Organizing a removal company

c) Assistance regarding banking

d) Assistance regarding driving license

e) All of the above

9. Whether the statement is true that Employees feel committed to their work and the organization if the organization generates a feeling of belonging.

a)True

b)False

10. Attitude can be divided into which of the following components:

a) Emotional

b) Informational

c) Behavioral

d) All of the above

11. What is meant by ‘reverse culture shock?

a) Disillusionment of expatriate workers during their foreign assignment

b) Disillusionment of expatriate workers on return to their home country after a foreign assignment

c) Disillusionment of expatriate workers on arrival to their foreign assignment

d) Disillusionment of expatriate workers before taking a foreign assignment

12. “The personnel departments, which are firefighters in some banks, are charged with duties of putting out industrial relations fires and to ensure that industrial relations problems do not otherwise compromise the position of management. “The statement is;

a) True

b) False

13. Attitudes help people adapt to their work environment and attitudes serve which important functions in the processes.

a) Adjustment function

b) Ego-defensive function

c) Value expression & Knowledge function

d) All of the above

14. Which are the ways where the barriers can be overcome and attitudes can be changed?

a) Providing new information

b) Use of fear

c) Resolving the discrepancies between attitude and behavior

d) Any of the above

15. “The success of the banking industry is not based on how it responds to the challenges regarding. Technology up gradation, Customer centric Response to competition. Transparency/ Accountability and skilled workforce,” The statements is;

a) True

b) False

16. “HR practices and training is engaging the immediate attention of banks these days.” The statement is;

a) True

b) False

17. Which Adulthood stages of Life are according to Eriksson?

a) Adolescence

b) Young adulthood

c) Adulthood an Maturity

d) All of the above

18. When individuals tend to lose interest and get frustration towards career path?

a) Things do not happen expected

b) Certain changes / advancements to take place time bound but do not occur

c) Mismatch between expectations and actual events

d) Any of the above

19. “HRM strategies include managing change, building up a team of committed human capital and improving team work.” The statement is;

a) True

b) False

20. Human resource management {HRM} is responsible for selecting and inducting competent people, training them facilitating and motivating them to perform at high levels of efficiency, and providing mechanisms to ensure that they maintain their affiliation with the organization.” The statement is;

a) True

b) False

21. Which are the Career roles where at each stage tasks are different and relationships are different?

a) Apprentice

b) Colleague

c) Mentor and Sponsor

d) All of the above

22. Which are the Career Concepts?

a) Linear state career

b) Steady State career

c) Transitory and Spiral career

d) All of the above

23. “Human resource management does not play any role in developing people and their potentialities for their personal growth and for the growth of the organization.” The statement is;

a) True

b) False

24. “According to the Hudson report 2008) the critical HR challenges are hiring right staff, retaining talent, cutting staff, staff development, salary inflation, external threats, etc.” The statement is;

a) True

b) False

25. “The success of the banking industry is not based on how it responds to the challenges regarding. Technology up gradation, Customer centric Response to competition. Transparency/ Accountability and skilled workforce,” The statements is;

a) True

b) False

KEY

1.d 2.a 3.a 4.b 5.d 6.c 7.a 8.e 9.a 10.d 11.b 12.a 13.d

14.d 15.b 16.a 17.d 18.d 19.a 20.a 21.d 22.d 23.b 24.a 25.b

1. “HR practices and training is engaging the immediate attention of banks these days.” The statement is;

a) True

b) False

2. Which Adulthood stages of Life are according to Eriksson?

a) Adolescence

b) Young adulthood

c) Adulthood an Maturity

d) All of the above

3. When individuals tend to lose interest and get frustration towards career path?

a) Things do not happen expected

b) Certain changes / advancements to take place time bound but do not occur

c) Mismatch between expectations and actual events

d) Any of the above

4. “HRM strategies include managing change, building up a team of committed human capital and improving team work.” The statement is;

a) True

b) False

5. Human resource management {HRM} is responsible for selecting and inducting competent people, training them facilitating and motivating them to perform at high levels of efficiency, and providing mechanisms to ensure that they maintain their affiliation with the organization.” The statement is;

a) True

b) False

6. Which are the Career roles where at each stage tasks are different and relationships are different?

a) Apprentice

b) Colleague

c) Mentor and Sponsor

d) All of the above

7. Which are the Career Concepts?

a) Linear state career

b) Steady State career

c) Transitory and Spiral career

d) All of the above

8. “Human resource management does not play any role in developing people and their potentialities for their personal growth and for the growth of the organization.” The statement is;

a) True

b) False

9. “According to the Hudson report 2008) the critical HR challenges are hiring right staff, retaining talent, cutting staff, staff development, salary inflation, external threats, etc.” The statement is;

a) True

b) False

10. Which type of following individuals come in Steady State career?

a) Individuals chose a profession, acquire higher skill but do not choose to go up

b) Individuals shift from one job to another without acquiring any excellence

c) Individuals enter into an occupation and develop a plan for upward movement within same profession


11. Which of the following is dimensional movement in the hierarchy of the organization?

a) Vertical

b) Circumferential

c) Radial

d) All of the above

12. “The that banks today face are challenges are Changing working conditions, re-skilling, compensation etc. Coping with the massive technology adoption programme-change management from employees as well as customers’ perspectives.” The statement is;

a) True

b) False

13. “As the demands on the banking system are increasing and its properties are refocused to create sustainability, it is time to restructure and position the HR policies in place.” The statement is;

a) True

b) False

14. When it can be said that the organization has developed a career path?

a) Individual has knowledge of all activities of the organization (Horizontal)

b) Individual has different perspective of management & different levels of management

c) Both a & b


15. Whether the statement is true that with the established path planning subsystem, the organization can have a continuous supply of individuals with required capabilities for future roles.

a) True

b) False

16. “Human Resource planning is a process by which the management of an organization determines its future human resources requirements and how the existing human resources can be effectively utilize to fulfil these requirements. “The statements is;

a) True

b) False

17. “Having a set of written policies enhances employees’ understanding of bank rules and expectations and encourages communications between employees and supervisors and among workers in general.” The statement is;

a) True

b) False

18. How does the Career Development take place:

a) By merely having a path

b) A desire to go in a direction

c) Benchmarks which the individual must cross in terms of achievements, skills, attitudes etc.


19. The concept of Career Anchor has which component?

a) Self- perception of talent s and abilities

b) Self perceived motives and needs

c) Self perceived attitudes and values

d) All of the above

20. “The basic elements of the human resources system include the following broad decision areas viz, the acquisition, developments.” It is;

a) True

b) False

21. “Recruitment provides the opportunity to cater to changing needs of people by either repositioning current employees or injecting fresh blood into the organizational veins,” The statements is;

a) True

b) False

22. An individual needs to work in organization for a considerable period to develop Career Anchors. Which of the following is Career Anchor?

a) Technical / functional competence

b) Managerial competence and security

c) Creativity and autonomy

d) All of the above

23. The prime responsibility of the organization for developing and implementing the career plan is to see which of the following?

a) It is made clear that career path is a facility for growth and not a right for advancement

b) The career path is followed uniformly for all employees without any bias

c) It should be flexible to accommodate variations when needed

d) All of the above

24. “Internal promotion can be a good practice if merit is not required,” The statement is;

a) True

b) False

25. “HR management is no longer just a support function but a strategic tool for competitive advantage.” The statement is;

a) True

b) False

KEY

1.a 2.d 3.d 4.a 5.a 6.d 7.d 8.b 9.a 10.a 11.d 12.a 13.a

14.c 15.a 16.a 17.a 18.c 19.d 20.a 21.a 22.d 23.d 24.b 25.a

1. Which specific steps are to be followed so that sequencing of assignments is possible in career path?

a) Defining the career stages and identification of the core jobs at each level

b) Defining the spell out the criteria for each successive level

c) Placement

d) All of the above

2. The concept of “Locus of Control” explains which of the following Individual’s belief?

a) Some Individuals have beliefs about who is responsible for what happen in life

b) Some individuals believe that events are determined by external forces like, luck. Destiny etc.

d) Any of the above

3. “Successful HRM requires that the banks practice a sound management philosophy that respects human dignity and diversity and are committed contribution and involve them in decision-making and share the wealth equitably and fairly.” The statement is

a) True

b) False

4. “The challenge for the banks is to encourage people to unleash their power of thinking and apply it to their daily work.”. The statements is;

a) True

b) False

5. The behavior patterns are evoked in different degrees from which Ego state?

a) Parent

b) Adult

c) Child

d) Any of the above

6. Which transaction is desirable on the ego states of interacting people?

a) From Parent to child and back from child to parent

b) From adult to adult

c) From parent to child and again from parent to child

d) Both a & b

7. Which factors are important in relation to training expatriates to work in a different country?

a) The country of assignment

b) The type of job

c) Language requirements

d) The time available

e) All of above

8. Which of the following statements are FALSE?

a) There remains considerable variety in the HRM policies followed by MNCs

b) There is an emerging international model of HRM

c) People management in MNCs poses specific problems and challenges

d) The nature and implementation of specific HR practices depends upon the socio-economic contexts in which the firm operates

9. Who is Nurturing Parent out of the following in the Parent Ego?

a) A person who is understanding and caring about other people

b) A person criticizes others for their undesirable behavior

c) A person does not understand and care about other people


10. Which of the following can explain the Behavioral characteristics?

a) Person

b) Environment

c) Both a & b


11. What is meant by the acronym VET?

a) Vocational Expertise and Training

b) Voluntary Education and Training

c) Vocational Experience and Training

d) Vocational Education and Training

12. What percentage of employers in English have skills-shortage vacancies?

a) 7%

b) 0.7%

c) 77%

d) 17%

13. The behavior of an individual is influenced by which of the following factors?

a) Personal factors

b) Environmental factors

c) Organizational and Psychological factors

d) All of the above

14. Which of the following constitute Environmental factors?

a) Economic

b) Social

c) Political

d) All of the above

15. Which of the following problems may not result due to skill gaps?

a) Quality issues

b) Delays developing new products

c) Increased business

d) Poor customer services

16. Which of the following statements is FALSE?

a) Training and development serves an important symbolic function

b) There are well-established and proven links between training organizational productivity, and profit

c) Training s normally a key aspect of high commitment management strategies

d) Training allows organizations to adapt to changes in the business environment

e) Training and development is a key element of human resource management

17. Performance of an individual depends on which following Personal factors?

a) Age Sex

b) Education and knowledge

c) Family depends

d) All of the above

18. People have much in common, but each person is individually different in which of the following?

a) Intelligence

b) Physical features

c) Personal traits

d) Any of the above

19. Which of the following statements refer to a ‘voluntaries’ approach to training and development? Select all that apply.

a) A belief that organizations operate more effectively when unfettered by regulation

b) Vocational education and training should be supported by the state, e.g. through state level and

c) Market pressures ensure that firms invest in training

d) A belief that, left to themselves, organizations will only invest in short-term, low –level training

20. Which of the following statements refer to a ‘regulated’ approach to training and development?

a) A belief that, left of themselves, organizations will only invest in short-term, low-level training

b) Market pressures ensure that firms invest in training

c) A belief that organizations operate more effectively when unfettered by regulation

d) Vocational education and training is supported by the state, e.g through state levies and apprenticeships

21. Which of the following make a big difference in the attitude of an employee to perform?

a) Money

b) Social interaction

c) Both a & b


22. Which of the following assumptions centre on people about human behavior?

a) There are differences between individuals

b) There is mutuality of interest among organizational members

c) Organization behavior is holistic


23. Which of the following countries are best described as adopting a broadly voluntarist stance to training and development?

a) France

b) Germany

c) USA

d) UK

e) Only c) and d)

24. Which of the following statements about the apprenticeship system is INCORRECT?

a) Technical training is supplemented with knowledge of work control and design

b) Apprentices are required to continue to participate in further education for the duration of their vocational studies

c) Apprenticeships combine classroom teaching and on-the-job experience

d) The system is one of the best routes to achieving vocational qualifications

e) Full apprenticeships last two years

25. Organization about human behavior relates to which assumption?

a) Concept of a whole person and an individual’s has dignity

b) Behavior of an individual’s is caused

c) Organizations are social systems


KEY

1.d 2.d 3.a 4.a 5.d 6.d 7.e 8.b 9.a 10.c 11.b 12.a 13.d

14.d 15.c 16.b 17.d 18.d 19.c 20.d 21.c 22.a 23.e 24.e 25.c

1. The concept of “Organization behavior is holistic” is combination of which following assumptions?

a) There are differences between individuals and Behavior of an individual is caused

b) Organizations are social systems and there is mutuality of interest among organizational members

c) Concept of a whole person and An individual has dignity

d) All of the above


a) Individuals collaborate through professional associations, continuing education courses and alumni associations

b) There is a high level of formal training

c) Silicon valley provides an example of the way skills can be developed in a market-based system

d) The area benefits from excellent transport links

e) Supply of highly qualified labour is supported by the close proximity to several universities

3. What is meant by the acronym NVQ?

a) National Vocational Quota

b) New Vocational Qualification

c) National Vocational Qualification

d) New Vocational Quota

4. Type “A” personally has which type of following characteristic?

a) Sociable

b) Does severs things at once

c) balanced outlook on life

d) Both a & b

5. Which out of following characteristics is found in Type “B” Personally?

a) Restless

b) Relaxed

c) Impatient


6. Which of the following are not best described as ‘soft’ or ‘generic’ skills?

a) Judgment

b) IT skills

c) Team working

d) Leadership

e) Motivation

7. What kind of work best illustrates Pye’s concept of ‘workmanship of certainty?

a) Doctor

b) Academic

c) Call centre worker

d) All of these

8. While meeting a Manager of Type “A” personally in bank, which out of following characteristics is noticed?

a) He does not complain of lack of time even due to pressure of work

b) His cabin is untidy and gives a Messy appearance

c) He normally does not get disturbed


9. Type “B’ Personally exhibits the characteristic:

a) He uses nervous gestures

b) He usually does not complete one thing before starting on another

c) He plans the work in such a way that urgent matters are disposed of in time


10. What kind of work best illustrates Pye’s concept of ‘workmanship of risk?

a) Fast food vendor

b) Doctor

c) Call centre worker

d) Fast food worker


a) Many service workers work in security, care and personal services

b) Most India jobs are now in the service sector

c) Service workers include medics, teachers, and OT professionals

d) The service sector is dominated by high paid full time workers

12. Which type of following stages of development model of personally have been described by E.H. Erikson:

a) Trust vs. Mistrust and Autonomy vs. Shame

b) Initiative vs. Guilt and Industry vs. Inferiority and Identity vs. role diffusion

c) Intimacy vs. Isolation and Generatively vs. stagnation and Integrity vs. despair

d) All of the above

13. Human behavior and motivation are the outcome of which following psychoanalytic elements?

a) Id

b) Ego

c) Super ego

d) All of the above

14. What is meant by an SME?

a) Small Manufacturing Enterprises

b) Small Medium Enterprises

c) Small Manufacturing Employer

d) Small Medium Employer

15. “Designing and implementing effective training and development systems is a particular challenge because all the costs are born in the present, while all the benefits will accrue the future.” State TRUE or FALSE;

a) True

b) False

16. Which following statement is true under Psychoanalytical theory?

a) Id strives for sexual pleasure and other biological pleasures while Ego keeps the Id in check

b) Id does not demand immediate pleasure

c) Because of difficulty of keeping the Id under control, Ego becomes support less


17. Whether all three elements, Id Ego and Super Ego go together?

a) they can exist in isolation from others

b) They are interrelated

c) Only Ego and Super Ego go together

d) Only Id and Ego go together

18. “The outcome of the training to any type of organization includes increased productivity of employees, heightened morale, reduced supervision, and increased organizational stability and flexibility.” The statement is;

a) True

b) False

19. “Training normally concentrates on the improvement of operative skills the basic skill related to the successful completion of the task), interpersonal skills how to relate satisfactorily to others), decision making skills how to arrive at the most satisfactory course of action) pr a combination of these”. The statement is;

a) True

b) False

20. Which of the following statement is false?

a) Overdeveloped Super Ego would make the person highly moral

b) Underdeveloped Super Ego would make the person weak morals

c) Overdeveloped Super Ego would make the person weak values


21. According to Trait theory which of following statement is true?

a) There are many traits common to most people

b) There are many traits that are unique to a person and shared by other individuals

c) There are many traits that are not unique to a person and shared by other individuals


22. “Banks have an excellent pool of competent personnel in all the cadres. Such personnel need to be identified, nurtured and motivated through a systematic organizational pan to enable them to accept challenging roles early in the career.” The statements is;

a) True

b) False

23. “Dynamic and growth-oriented organizations don’t need training as an important aspect of the managerial function in a rapidly changing economic and social environment”. The statement is;

a) True

b) False

24. Which of the following are Reinforcement techniques under Self-concept theory?

a) When a person gets positive feedback from others in response to his behavior, gets negative feedback, his self- concept is lowered

b) When a person gets negative feedback his self- concept is lowered

c) When a person gets no positive feedback from others , his self- concept is negatively reinforced

d) Any of the above

25. Which theory relates to Personality theory?

a) Psychoanalytical

b) Trait and self-concept

c) Social learning

d) All of the above

KEY

1.d 2.b 3.c 4.b 5.b 6.b 7.c 8.b 9.c 10.b 11.d 12.d 13.d

14.b 15.a 16.a 17.b 18.a 19.a 20.c 21.a 22.a 23.b 24.d 25.d

1. “Training is a continuous and incessant learning process in human resource managerial and interpersonal skills, increase motivation, and improve the effectiveness of people employed in an organization.” The statements is;

a) True

b) False

2. “The private sectors banks are very receptive and have augmented their training programme and culture.” The statement is;

a) True

b) False

3. In order to create a normal personality there should be a balance between the relationships of which of the following?

a) Id and Ego

b) Ego and Super Ego

c) Id, Ego and Super- Ego


4. Which is an important biological factor which influences personality of a man?

a) Eyes

b) Ears

c) Brain


5. “The assess the contribution of training systems and learning infrastructure to the bottom line of the bank, the new generation banks are depending upon competency assessment, performance evaluation and skills rating.” The statement is;

a) True

b) False

6. “Banks in near future don’t need to address compensation issues, flexible work schedules, outstanding and retaining talent.” The statement is;

a) True

b) False

7. Which type of contribution can be found in the role of brain?

a) Electrical stimulation of brain

b) Split brain psychology

c) only (b)

d) Both a & b

8. The characteristics and dimensions attributed to the Left Hemisphere of the brain are:

a) Logical and dominant

b) Holistic and Emotional

c) Artistic and creative


9. Which of the following is used as training activity for developing Decision Making skills?

a) In-Basket

b) Business Game

c) Case Study

d) All of these

10. Which of the following is used as training activity for developing Interpersonal skills?

a) Role Play

b) Sensitivity Training

c) Behaviour Modeling

d) All of these

11. Which are the characteristics and dimensions of the Right Hemisphere of the brain?

a) Emotional and spiritual

b) Sequential and controlled

c) Analytic and active


12. Which are the Predominant Traditional HR approaches for managing diversity?

a) Diversity enlargement

b) Diversity Sensitivity

c) Cultural audits

d) All of the above

13. Which of the following is NOT used as training activity for developing Job Knowledge skills?

a) On the job experience

b) Coaching

c) Job rotation

d) Understudy

14. Which of the following is used as training activity for developing Organizational Knowledge skills?

a) Job Rotation

b) Multiple Management

c) Only b)

d) Both (a) and (b)

15. How Diversity Enlargement Approach works in an organization?

a) It increases the representation of individuals of different ethnic and cultural backgrounds in an organization

b) The employers does not have winger choice from diversified groups

c) The goal is to create diversity by changing an organization’s demographic composition

d) Only a & c

16. Which of the following relate to the Diversity Sensitivity Approach?

a) It acknowledges the existence of cultural distance

b) Individuals are told via training about cultural differences

c) It builds relationships among members of different background

d) All of the above

17. Which of the following is used as training activity for developing General Knowledge skills?

a) Special Courses

b) Special Meetings

c) Specific Reading

d) All of these

18. Committee Assignment is used to cater which needs of employee?

a) Interpersonal Needs

b) Specific Individuals Needs

c) Growth Needs

d) None of these

19. Cultural audit tries to determine which of the following?

a) To find out as what is blocking the progress of nontraditional employees

b) To focus on the differences between groups

c) To identify the similarities between groups

d) All of the above

20. Many jobs have preference for a particular gender. Which of the following is more appropriate?

a) For jobs requiring greater physical strengths, men are preferred

b) For jobs hospitality and emotional aspects, women are preferred

c) The difference between men and women is getting blunt. Now women are willing for jobs which held by men.


21. Which of the following analysis is used in Training Needs Assessment?

a) Organizational Analysis

b) Task Analysis

c) Person Analysis

d) All of these

22. Which of the following comes under Person analysis data source?

a) Questionnaires

b) KASOCs

c) CIT

d) All of these 23. F W Taylor, Father of Scientific management Theory of motivation has stated which of the following?

a) Physical work could be scientifically studied to determine the optimal method of performing a job

b) Workers could be more efficient by giving prescriptions

c) Workers could be willing to adhere to the prescriptions if paid

d) All of the above

24. According to Abraham Maslow which of the following are the basic level of needs?

a) Physiological

b) Safety and social

c) Self- esteem and self- actualization

d) All of the above

25. Which of the following comes under Organizational analysis data source?

a) In-Basket

b) Business Game

c) Case Study

d) All of these

KEY

1.a 2.a 3.c 4.c 5.a 6.b 7.d 8.a 9.d 10.d 11.a 12.d 13.c

14.d 15.d 16.d 17.d 18.b 19.d 20.c 21.d 22.d 23.d 24.d 25.d

1. Which of the following is NOT a common method used for Training in Organization?

a) JIT (Job Instruction Training)

b) Coaching

c) Role play

d) Mentoring

2. Which of the following factor lead to job satisfaction and job dissatisfaction?

a) Motivational

b) Hygiene

c) Both a & B


3. Which of the following relate to motivational factors?

a) Recognition and Advancement

b) Responsibility and Achievement

c) Possibility of growth and Work itself

d) All of the above

4. Which of the following is NOT a common method used for ‘Testing during selection on Organisation?

a) Aptitude Test

b) Personality Test

c) Communication Test

d) Achievements Test

5. Which of the following is method used for ‘Testing complex employee behaviour in Organization?

a) Graphology Test

b) Polygraph Test

c) Integrity Test

d) All of these

6. Which are the maintained factors, the presence there of does not significantly motivate the employees but their absence cause serious dissatisfaction?

a) Salary and Job security

b) Personal life and working conditions

c) Company policy and technical supervision

d) All of the above

7. Which of the following statement is false relating to difference between ERG theory and Maslow’s theory?

a) Maslow’s theory postulates a rigid step like progression, while ERG theory postulates that more than one need may be operative at the same time b) Maslow argues that a person will say at a certain level till need is satisfied while ERG argues that when a higher level need is frustrated, desire to increase a lower level need takes place

c) Instead of five level of needs ERG theory indicates only three


8. Monte Carlo is a type of which test?

a) Personality Test

b) Purchasing Test

c) Simulation Test

d) None of these

9. What is meant by the acronym VPS?

a) Voluntary Pay System

b) Valuable Pay Scheme

c) Valuable Pay System

d) Variable Pay Systems

10. Achievement Motivation theories indicate the needs:

a) Need for achievements

b) Need for power

c) Need for affiliation

d) All of the above

11. Vroom’s expectancy Model has been named as:

a) Instrumentality theory

b) Path-goal theory

c) Valence-instrumentality-expectancy theory

d) Any of the above

12. What is meant by the acronym PRP?

a) Process Related Pay

b) Performance Registered Pay

c) Performance Recommended Pay

d) Performance Related Pay

13. What is mean by the acronym PBR?

a) Payment By Revision

b) Payment By Reward

c) Payment By Result

d) Payment By Review

14. Which of the following elements exist in the Motivation theory of Vroom?

a) Expectancy

b) Instrumentality

c) Valence

d) All of the above

15. Which of the following assumptions is false under Adams’ Equity theory?

a) Upon feeling inequity, the person is motivated to reduce it

b) The greater the felt inequity, the greater would be the motivation to reduce it

c) When attempting to reduce inequity, the person may try a number of alternatives


16. Which of the following are reasons for the popularity of Variable Pay System?

a) Product and labour market pressures

b) Linked to notions of HRM, TQM, HPWS

c) New technology and new forms of work organization

d) Government ideology

e) All of these

17. Which of the following reasons might an employer not use VPS?

a) To bolster collective bargaining and trade union relationships

b) Allow selective reward without increasing the pay bill

c) To restructure the employment relationship

d) Organizational culture change

e) Allow closer financial control

18. Which of the following premises is under Porter’s Performance satisfaction Model?

a) Effort does not directly lead performance, ti is mediated by traits and role perceptions

b) The rewards that follow and how these are perceived will determine satisfaction

c) Motivation, satisfaction and performance are separate variables and related in different ways

d) All the above

19. Which of the following statement under Reinforcement theory is false?

a) The Operant conditioning approach to Behavior is based on the Law of Effect

b) The behavior which has a rewarding consequence is likely to be repeated

c) The behavior which has a punishing consequence, tends not to be repeated


20. According to WERS what is the most common criteria used in the award of variable pay?

a) Assessment by supervisor

b) Other measure of output

c) Piece rate

d) Acquisition of skills/ core competencies

21. According to WERS, profits related to most common in which sector?

a) Health

b) Electricity, gas and water

c) Education

d) Construction

22. While there are several ways to motivating employees at work situation, which of the following are common incentives frequently used in organizations?

a) Job rotation

b) Participative management

c) Appreciation

d) Any of the above

23. Which factors contribute to the “Quality of Work”?

a) Adequate and fair compensation

b) A safe and healthy environment

c) A sensible integration of job career and family life

d) All of the above

24. According to WERS, data share ownership is most common in which sector?

a) Health

b) Electricity, gas and water

c) Education

d) Finance

25. What is meant by SAYE?

a) Spend As You Earn

b) Save As You Employ

c) Save As You Estimate

d) Save As You Earn

KEY

1.c 2.c 3.d 4.c 5.d 6.d 7.d 8.c 9.d 10.d 11.d 12.d 13.c

14.d 15.d 16.e 17.a 18.d 19.d 20.a 21.b 22.d 23.d 24.b 25.a

1. Which of the following statement is false?

a) Role and Position are one and the same concept

b) Role and Position are two sides of the same coin, but they are different concepts

c) Position is power-related concept, but Role is an obligation concept


2. Role set conflicts take which of the following forms:

a) Role ambiguity and Role expectation conflict

b) role overload and Role erosion

c) Resource inadequacy and Personal inadequacy

d) All of the above

3. What is meant by a Profit Sharing Scheme?

a) Approved Profit Sharing Scheme involve distribution of shares to employees free of charge

b) Where a trust is established which purchases shares on behalf of the employee using money borrowed from a financial institution

c) Where an element of the total pay package is related to the profitability of the company

d) Where an employee enters into a savings contract with the option to purchase shares at the end of the contract period at a rice fixed previously

4. What is meant by an Employee Share Ownership Plan?

a) Approved Profit Sharing Scheme involve distribution of shares to employees free of charge

b) Where an employee enters into a savings contract with the option to purchase shares at the end of the contract period at a price fixed previously

c) Where an element of the total pay package is related to the profitability of the company

d) Where a trust is established which purchase shares on behalf of the employee using money borrowed from a financial institution

5. Role ambiguity arises due to which of the following?

a) Due to lack of information available to the role occupant

b) Due to lack of understanding of the cues available to him

c) Due to roles of newly created or undergoing change

d) Any of the above

6. Under which circumstances Role overload occurs to the Role Occupation?

a) When he lacks power

b) When there are large variations in the expected output

c) When there is no power delegation

d) Any of the above

7. Which of the following statements is TRUE?

a) Variable pay has become less important in recent years

b) There has been a greater individualization of the employment relationship

c) VPS approaches are now used across the occupational ladder

d) There is strong evidence between performance related pay and performance

8. In devising successful reward systems which of the following are likely to the important? Select all that apply;

a) External and internal labour market

b) The business environment

c) Technology

d) Integration with other HRM practices

e) All of above

9. Satisfaction of employees at workplace is considered an important parameter for achieving organizational objectives. How this parameter is fulfilled?

a) Conducting satisfaction Surveys

b) Conducting Climate Surveys

c) Getting information whether formally of informally

d) Any of the above

10. At the formal level, how the information and feedback is gathered?

a) Through Well designed questionnaires

b) Through psychological instruments

c) Through discussions with the representatives

d) Both a & b

11. Kessler suggests that organizations are most likely to focus upon what?

a) Internal equity

b) External equity

c) Business strategy

d) None of these

12. Which of the following are common criticisms of non-analytical job evaluation?

a) More likely to result in ‘felt fair outcomes

b) Transparent and speedy c) Straight forward to operate

d) All of above

13. Which of the following is not one of the main reasons for major changes in performance appraisal in recent years?

a) Total quality management

b) Government legislation

c) Change in payment systems

d) Culture change programmes

e) Team working initiatives

14. Through the content of the climate survey may vary from organization to the organization, typical survey’s coverage consists:

a) Structure and responsibility

b) Reward and risk

c) Standards and conflicts

d) All of the above

15. What are the consequences of unfavorable climate characteristics?

a) High stress

b) Looking for another job

c) Reduced communication with superiors

d) Any of the above

16. Which of the following statements is CORRECT?

a) Performance appraisal has become more widespread

b) Performance appraisal is diminishing in importance

c) Performance appraisal is not used in the public sector

d) None of above

17. Which of the following is NOT a type of performance appraisal?

a) Team based appraisal

b) 45 degree appraisal

c) Appraisal of managers

d) Customer appraisals

18. What are the advantages of favorable climate characteristics?

a) Loyalty and cooperation

b) Enhanced motivation and satisfaction

c) High quality customer service

d) All of the above

19. What should be done with the result of Surveys?

a) results to be known only to the management

b) Results should be confidential

c) It is always describe to communicate the results to the employees

d) Non of the above

20. Why might an organization use multiple system of appraisal?

a) Different systems for different organizational groups

b) To provide employees with a choice of methods

c) To separate reward and non-reward aspects of appraisal

d) Different systems for different part of the organization

e) All of above

21. Which of the following is not a reason why performance appraisal is used by organization?

a) To improve team, individual, and corporate performance

b) To allocate financial rewards

c) To determine promotion

d) Because it is a legal requirement

e) To motivate employees

22. Which of the following is main attraction to join or change the job?

a) Reasonable and justifiable wages

b) Inbuilt reward system for better performance

c) If compensation is proportionate to the type of work and the industry trend

d) Any of the above

23. Compensation policy is decided on which following factors?

a) Company objectives

b) Employee market situation

c) Internal and external pressures

d) All of the above

24. Performance management is believed to have originated from which country?

a) Denmark

b) Japan

c) France

d) Germany

e) USA

25. Which of the following statements about performance management systems is not TRUE?

a) Recommendations are prescriptive and suggest one best way

b) Commitment from line managers is questionable

c) They cause stress for employees

d) They improve organizational performance in the long-term

KEY

1.a 2.d 3.a 4.d 5.d 6.d 7.d 8.e 9.d 10.d 11.c 12.d 13.b

14.d 15.d 16.a 17.b 18.d 19.d 20.e 21.d 22.d 23.d 24.e 25.d

1. Which of the following factors is not internal which determine the level of compensation?

a) Capacity of company to pay

b) Labour laws

c) Bargaining power of the unions


2. Which of the following Wages cover minimum wages, productivity of worker, prevailing rates, economic scenario etc.?

a) living wages

b) Need based minimum wages

c) Fair wages


3. Which of the following statements about performance appraisal is not TRUE?

a) Companies use appraisal to encourage employee loyalty and commitment

b) Performance appraisal reduces managerial control

c) Performance appraisal has become a tool to motivate and control workers

d) Employees may be appraised on both objective and subjective measures

4. What is the meaning of upward appraisal?

a) Employees rate the performance of their peers

b) Senior mangers rate the performance of line managers

c) Employees rate the performance of their manager

d) Line managers rate the performance of employees

5. Which of the following are objective of Job Evaluation?

a) To determine the compensation rates

b) To establish compensation structure

c) To link pay with the requirement of the job

d) All of the above

6. Which of the following statements is false about Fixed Level of compensation?

a) It is based on job analysis, or market conditions or the collective bargaining power of the unions

b) It is directly linked to the level of performance

c) It assured payment of agreed rate to all employees irrespective of how they perform their jobs


7. What is meant by 360 degree appraisal?

a) A system where the line manager rates subordinates simultaneously

b) A system where every employee rates another employee chosen at random

c) A system where feedback is obtained from peers subordinates and supervisors

d) A system where a senior manager rates all line managers simultaneously

8. Which of the following statements about 360 degree appraisal is NOT TRUE?

a) 360 degree appraisal has origins in the 1970s US army

b) The data generated is normally highly accurate, valid and meaningful

c) 360 degree appraisal is normally conducted anonymously

d) 360 degree appraisal may be linked to pay awards

e) Feedback may comprise both open and closed questions

9. The words “Cafeteria” or “Menu” option to employees refers to which of the following?

a) The employee decides what he will draw as basic salary, HRA etc

b) The employer decides what the compensation to be given to employees

c) The Union will decide what the compensation to be given to employees


10. The Performance Appraisal plans meet the needs:

a) Judgmental

b) Developmental

c) Counseling

d) All of the above

11. Which of the following statements is NOT TRUE?

a) Deming believed performance appraisal was central to quality management

b) Some performance appraisal systems have become bureaucratic.

c) Some line managers do not take the appraisal processes seriously

d) The introduction of performance appraisal in the public sector has been controversial

12. What is the purpose of a ‘mystery shopper’?

a) A person who pretends to be an employee in order to test service process

b) A person pretends to be a real customer in order to test service encountered

c) A person who pretends to be a manager in order to test service process

d) A person who works for a competitor and pretends to be a customer in order to test service encountered

13. Which specific objectives are achieved of the management through the Performances Appraisal system?

a) To maintain an inventory of the quality and skills of people

b) To determine the performance linked increments

c) To provide date for promotions and transfers

d) All of the above

14. Data on the characteristics and traits of the employees on the given job can be useful for which of the following decisions?

a) Rating all the employees in a unified manner by using the same rating scales

b) Deciding on promotion, increments, training, transfer etc.

c) Providing information about areas of weaknesses of employees so as to enable initiation of corrective steps

d) All of the above

15. Which of the following steps are taken in the evaluation process?

a) Setting the “Performance Standards” and to be communicated to the employees

b) Measuring the performance and comparing with the benchmark

c) Outcome to be discussed with the employees and initiation of corrective measures

d) All of the above

16. What is meant by the ‘Veblen effect’?

a) The practice of giving everyone low ratings

b) The practice of giving everyone high ratings

c) The practice of giving everyone random ratings

d) The practice of giving everyone average ratings

17. What is meant by ‘Impression effect’?

a) Where a single negative aspect dominates and distorts the appraisal

b) The notion that some employees can manage their reputation to ensure managers have a good impression of them

c) Where the ratings reflect the similarity between appraiser and appraisee

d) The nation that closeness between manager and employee may create distortions in the appraisal process

18. “Employees’ competencies are the knowledge, skills, abilities, personality and characteristics that serve as the foundation for employees; behaviour. Competencies are a foundational drive of employees as well as organization success because they only represent potential employees ‘performance.” The statement is;

a) True

b) False

19. Methods of Performance Appraisal can be grouped into Traditional and Modern. Which of the following is modern method?

a) Group appraisal Method

b) Grading method

c) Assessment centre method


20. Which out of the following methods is Traditional method for Performance Appraisal?

a) Management by objectives method

b) Human asset accounting method

c) Graphic or Liner rating scales method


21. Which factors are considered under graphic or linear method?

a) Employee characteristics, such as initiative, dependability etc.

b) Employee contribution towards quality of work only

c) Employee contribution towards quality and quantity both

d) Both a & c

22. “The employer should always encourage the employees to bring out their fullest talent for the success of the institution”. The statement is;

a) True

b) False

23. “While healthy conflict revolves around the vigorous exchange of ideas in the best interest of the organization, unhealthy conflict is based on anger, frustration and personal animosity.” The statement is;

a) True

b) False

24. Which type of Appraisal system is generally used to appraise the Top Management?

a) Graphic or linear rating method

b) Free from essay method

c) Group appraisal method


25. Under Group Appraisal method employees are rated by a group of appraisers consisting of :

a) Immediate Supervisor and three or four others having knowledge of the performance of employee

b) Immediate Supervisor and three or four Outsiders

c) Three or four outsiders only


KEY

1.b 2.c 3.b 4.c 5.d 6.b 7.c 8.b 9.a 10.d 11.a 12.b 13.d

14.d 15.d 16.d 17.b 18.a 19.c 20.c 21.d 22.a 23.a 24.b 25.a

1. Which of the following purpose is served by the Assessment Centre method?

a) To measure the potential of the candidate for higher managerial position

b) To select candidates in campus recruitment or fresh students for employment

c) To identify future potential leaders

d) All of the above

2. “Compared with all other management functions, human resource management in banks is more sensitive personalized, context-dependent and cannot be managed through a set of predefined techniques.”

a) True

b) False

3. “The upward mobility in an organization bring about positive change in the status, responsibility and monetary benefits on an employee.”

a) True

b) False

4. Which of them is NOT a Transfer type?

a) Production Transfers

b) Replacement Transfers

c) Rotation Transfers

d) Penal Transfers

e) All of them are transfer type

5. Assessment Centre methods generally measures which of the following?

a) Interpersonal skills

b) Stress Tolerance capacity

c) Motivational orientation and communication skills of candidates

d) All of the above

6. Under Management by Objectives Method, the short-term performance 1 goals are set:

a) By the Supervisors only

b) By the head of the organization and Outsider professional

c) By the superior and employees both jointly


7. Which of the following statement is false on Human Asset According Method?

a) If any trained and experienced employee leaves the organization, its Human Value is not at all affected

b) If efficient employee joins the organization, human asset value increases

c) If efficient employee leaves the organization, its Human Asset value is depreciated.


8. What are the common problems in transfers?

a) Inconvenient to employees who do not want to move

b) Discriminatory transfers may affect employee morale

c) Shifting of experienced hands may affect productivity

d) All of the above

9. What are the common benefits in transfers?

a) Improve employee skills otherwise

b) Reduce monotony, boredom

c) Remedy faulty placement decisions

d) Prepare the employee for challenging assignments in future

e) All of above

10. Which of them is counted as purpose of transfers?

a) To meet the organizational requirements

b) To satisfy the employee needs

c) To utilize employees better

d) To make the employee more versatile

e) All of above

11. The current value of the Human Asset is appraised measurement s of two variables called “Key Casual” and “Intervening Enterprise”. Which of the following is covered under first variable?

a) Management policies and strategies

b) Loyalty

c) Motivation and attitude level


12. Which of the following statements is true about the Appraisal system?

a) There is no need to make the Appraisal System open and transparent because it may spoil the relations at the Workplace

b) The system is not required in most of the organizations because it cannot be measured objectively

c) Appraisers do not devote much time on appraisal due the their busy schedule


13. Which of the following purpose are fulfilled by the assessment Centre Method?

a) To measure the potential of the candidate for higher managerial position

b) To select candidates in campus recruitment or fresh students for employment

c) To assess training and development needs

d) All of the above

14. The HR department is solely responsible for all of the following except;

a) testing

b) Unemployment compensation

c) Labour law compliance

d) outsourcing

15. Which of the following product lines of HR emphasizes resources efficiency?

a) Administrative services and transactions

b) Strategic partner

c) Development partner

d) Business partner services

16. What refers to giving employees on lines access to HR information?

a) Company internet

b) Employee access

c) Self-service

d) HR intranet

17. Which of the following statements is false relating to Management by Objectives method?

a) It creates an atmosphere of competition within the organization for enhanced performance

b) It emphasizes on method involved rather than goal achievement

c) The goal setting process is a joint process


18. Management by Objective Method shows which advantage in the performance Appraisal system?

a) Very soft targets are set to show higher performance achievements

b) This method concentrates on results and not on the process

c) Identification of problems in the early stages through reviews and feedback sessions


19. The new trend in the Performance Appraisal system is to use at least two other tools i.e., 360 degree Appraisal and Peer level Appraisal. Which of the following is covered under Peer Level Appraisal?

a) Feedback about performance and the behavior; aspects of the appraise is solicited from not only from the superior but from subordinates also

b) Feedback is got form the superior as well as from customers even

c) Feedback is sought from the colleagues


20. What has made the notion of a forty-hour work week obsolete?

a) The service economy: the domestic competitive environment

b) The service economy: the low performance work system

c) The low performance work system; the team work environment

d) The globalization of the world economy; the development of e-commerce

21. Which of these gives managers an indication of the performance of a company based on the degree to which stakeholder needs are satisfied?

a) The balanced scorecard

b) The high performance work system challenge

c) Outsourcing

d) A Human Resource Information System

22. This is a companywide effort to continuously improve the ways people, machine, and systems accomplish work;

a) Alternative work arrangement

b) Job design

c) TQM

d) Managing diversity

23. All the methods of Performance Appraisal System envisage Performance review. What steps are involved in the Review?

a) Preparation for review

b) Appraisal interview

c) Giving feedback

d) All of the above

24. Which sources are available to Appraiser to form preliminary impression about setting budgets/goals for future?

a) Previous year appraisal

b) Various statements

c) Periodical review reports


25. Which of the following certain basic precautions are needed for Appraisal Interview?

a) The venue of the interview should be at the place of the appraise or at neutral place but not the room of appraiser

b) The appraiser should place adopt not only the role of listener only but speak maximum as he can

c) The appraiser may pass judgmental remarks


KEY

1.d 2.a 3.a 4.e 5.d 6.c 7.a 8.d 9.e 10.e 11.a 12.c 13.d

14.d 15.a 16.c 17.b 18.c 19.c 20.d 21.a 22.c 23.d 24.d 25.a

1. The effective management of a culturally diverse work environment yields competitive to a company because;

a) of cost differences in doing a good versus poor job of integrating unique people into the organizational family

b) those companies having the best reputations for managing diversity will also attract the premium female and minority talent

c) heterogeneous problems-solving groups generate better decisions and superior analyses of critical business issues

d) All of above

2. Ethical, successful companies can be characterized by all but which of these principles?

a) In their relationship with customers, vendors, and clients, these companies emphasize their own benefits

b) Employees assume responsibility for the actions of the company

c) They have a sense of purpose the employee’s value and use in their day-to-day work

d) They emphasize fairness

3. Which of these maximizes the fit between the company’s social and technical system?

a) Contingency work system

b) High-performance work system

c) Internal and External labour force systems

d) Progressive discipline system

4. Giving a feedback without hurting a person’s feelings in an Art. Which of the following is true?

a) Feedback should be subjective

b) Feedback should have problem-solving and fault- finding approach

c) Feedback should be judgmental


5. Counseling with reference to performance review is taken at which stage?

a) Before performance review is taken

b) Before Appraisal Interview and giving feedback

c) After Appraisal Interview and giving feedback



a) Approach to people management and Management theories are very closely related

b) HRD and Personal Management are synonymous terms

c) Human relations movement and HRD are not the same

d) None is true

7. The processing and transmission of digitalized information used in HRM us referred to as;

a) e-HRM

b) HRIS

c) MIS

d) Contingent workforce system

8. In order to add value to the firm, virtually all HRM functions must increase their efforts in traditional and;

a) Transformational activities

b) training activities

c) terminal activities

d) transactional activities

9. Which of the following is NOT one of the categories of HRM activities?

a) Traditional

b) Transformational

c) Transactional

d) Transcriptional

10. There is tremendous scope to use IT in which range of HRM functions?

a) Recruitment

b) Training

c) Appraisal

d) All of the above

11. Which of the following statements is false?

a) Present manual system can effectively be substituted and no other change is required

b) There is a certain loss of power in IT as no single one has exclusive authority and access to information

c) There is positive aspect of IT that more persons can be utilized to think on a problem

d) None is false

12. There are indeed a number of theories to explain “How we lean”. Knowles categorized them in three sets. Which of the following is Organism Theory?

a) Learning occurs only when a leaner is conditioned to give the right response to a single stimulus

b) Learning occurs only when learners have the “freedom to learn” what is to teach the brain to engage in critical thinking and problem solving

c) Learning is to teach the brain to engage in critical thinking and problem solving


13. HR functions that begin with an assessment of what HR is doing, then identify the major people outcomes they should focus on;

a) Business-driven

b) Business-linked

c) HR-focused

d) People-linked

14. There are two commonly used approaches for evaluating the effectiveness of HR practices;

a) Quality: quantity

b) long-term: short-term

c) power; process

d) audit; analytic

15. Which approach for valuating HR effectiveness focuses on either a) determining whether the introduction of a program or practice has the intended effect or b) estimating the financial costs and benefits resulting from an HR practice?

a) Audit

b) Quality

c) Process

d) Analytic

16. Which of the following statement is true?

a) Pedagogy and anthology mean the same thing

b) If there is not motivation learning will not take the place

c) It is better to conduct all training programmes in –house

d) None is true

17. In Transactional analysis which of the following is most describe life position?

a) I am not OK you are not OK

b) I am not OK you are OK

c) I am OK you are OK


18. Labour unrest and formation of unions was started because:

a) There was mechanical approach towards the workers

b) More emphasis was given on work

c) Behavior of the workers was totally ignored

d) All of the above

19. In an analytical approach, utility analysis estimates for evaluating HR practices could be obtained for all following outcomes except;

a) gains from selection programs

b) use cost of new MIS system

c) absenteeism and sick leave costs

d) cost of annual employee turnover

20. What usually consists of the functional specialists in the traditional areas of HR such as recruitment, selection, training and compensation?

a) Field generalists

b) Service center

c) Center for expertise

d) Outsourced consultants

21. This consists of the HRM generalists who are assigned to a business unit within the firm;

a) Field generalists b) Service center

c) Center for expertise d) Outsourced consultants


a) Human brain believed to contain pleasurable and painful areas

b) Successful persons have high tolerance of ambiguity

c) Individuals with low- esteem take more risk in their career

d) None is false

23. Individuals who ensure that the transactional activities are delivered throughout the organization :

a) Field generalists

b) Service centers

c) Centers for expertise

d) Outsourced consultants

24. What is a complete review of critical work processes and redesign to make them more efficient and able to deliver higher quality?

a) Change agent process

b) Transformational process

c) Reengineering

d) Audit approach

25. Simulations of real-world issues are presented to data end users:

a) data-flow diagrams

b) data-entry relationship diagrams

c) scenario analysis

d) cost-benefit analysis

KEY

1.d 2.a 3.b 4.d 5.c 6.c 7.a 8.a 9.d 10.d 11.a 12.b 13.b

14.d 15.d 16.b 17.c 18.d 19.b 20.c 21.a 22.c 23.b 24.c 25.c

1. This refers to computations and calculations used to review and document HRM decisions and practices:

a) Decision Support System

b) Expert System

c) Transformation System

d) Transaction Processing


a) Salary, Wage and Remuneration man the same thing

b) Uniform wage structure helps in improving the performance

c) People do not give much importance to the compensation in the organizations

d) All of the above are false

3. Computer systems incorporating the decision rules of people deemed to have expertise in an area are called :

a) relational database

b) expert system

c) client server architecture d) imaging programs

4. In which of the following information is stored in separate files, which can be linked by common elements?

a) Client-server architecture

b) Imaging program

c) Groupware system

d) relational database

5. Which of these refers to scanning documents, storing them electronically and retrieving them?

a) Laser disc technology

b) Imaging

c) Groupware

d) Relational database

6. Which of the following are examples of knowledge workers?

a) Scientists

b) Lawyers

c) Artists

d) IT and Software Designers

e) All

7. Which of the following aspects are normally associated with defining a ‘knowledge worker’?

a) Use established bodies of formal codified knowledge

b) Carry out work which contributes significantly to the performance of their employers

c) A highly valued occupational in nature

d) Carry out work which is intellectual in nature

e) All

8. Why might workers not want to share their knowledge?

a) They might be reluctant to express opinion which do not comply with managerial perspectives

b) Much knowledge is personal and tacit in nature

c) Possession of knowledge can provide power and status.

d) Inter-functional and inter-departmental rivalries.

e) All the four

9. When did interest in knowledge management increase?

a) Mid 1980s

b) Mid 1970s

c) Mid 1990s

d) Mid 1960s


a) According to Mallow’s theory there are five types to needs

b) Hertzberg theory is perspective in nature

c) Hertzberg’s theory is based on motivators and hygiene’s

d) All of the above

11. What is meant by a ‘codification approach’ to knowledge management activities?

a) the use of IT systems where employees codify their own knowledge and use systems to search for knowledge they don’t posses.

b) Where workers share their tacit knowledge with other people

c) Where no structured approach to knowledge management is in place.

12. What is meant by a personalization approach to knowledge management activities?

a) Where workers share their tacit knowledge with other people

b) The use of IT systems where employees codify their own knowledge and use systems to search for knowledge they don’t posses.

c) Where no structured approach to knowledge management is in place.

13. Which factor does not contribute to the distinctiveness of knowledge workers?

a) Highly qualified

b) Their knowledge and expertise is typically of great importance to the organization

c) Expected to continually develop their knowledge

d) Their knowledge and skills are explicit and easy to codify.

14. What is meant by social capital?

a) The possession of good working and personal relations with client organization

b) The possession of strong negotiation skills

c) The possession of strong interpersonal skills, eg. Communication skills

15. What is meant by a unitary organizational culture?

a) A culture characterized by a range of distinctive sub-cultures

b) A culture characterized by common shared values, goals, and benefits

c) A culture characterized by diverse values, goals and benefits

16. What kind of training is thought to be most suitable organizations pursuing a codification based knowledge management strategy?

a) Training in project management skills

b) Training in IT skills

c) Training in team working skills.

d) Training in leadership skills

17. In organizations pursuing a personalization strategy, which reward system is likely to be most appropriate?

a) A system which links individual performance to pay

b) A system which recognizes the efforts of workers who codify their knowledge

c) A system which recognizes the efforts of workers who share tacit knowledge with each other

d) A system which recognizes the efforts of workers who search for the knowledge of others

18. There are some basic assumptions about human behavior at work. Which of the following are such assumptions?

a) Behavior of an individual is caused

b) There are differences between individuals

c) An individual’s has dignity

d) All of the above

19. Why is retention of knowledge workers sometimes a problem/ Select all that apply

a) Knowledge workers often have knowledge crucial to organizational performance

b) Their knowledge is highly tacit

c) Knowledge workers normally possess high degree of social capital

d) All

20. A growth in the proportion of knowledge workers in many economics has increased since which period?

a) 1960s

b) 1970s

c) 1940s

d) 1950s

21. “Human Resources Information Systems and other computer techniques make HRM easier to apply” The statement is:

a) True

b) False

22. “Competitiveness refers to the company’s ability to maintain and gain market share in its industry” The statement is:

a) True

b) False

23. “SHRM, the world’s largest human resource management association, provides education and information services, conferences and seminars, government and media representation, and online services” The statement is:

a) True

b) False

24. “Unfortunately, competition for lobour is not influenced by the number and skill of persons available for full-time work.” The statement is;

a) True

b) False

25. “Physiological contract describes what an employee expects to contribute and what the company will provide to the employee for these contributions” The statement is:

a) True

b) False

KEY

1.d 2.d 3.b 4.d 5.b 6.e 7.e 8.e 9.c 10.d 11.a 12.a 13.d

14.a 15.b 16.b 17.c 18.d 19.d 20.d 21.a 22.a 23.a 24.b 25.b

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6. What specific activities listed below are part of ...ibskayamkulam.in/OnlineExam/file/2013-11... · 3. Objectives of HRM relate to understand: a) The fundamentals of HRM. b) The