7-1

Interviewing

Candidates 7

7-2

Learning Objectives

1. List the main types of selection

interviews.

2. List and explain the main errors that

can undermine an interview’s

usefulness.

3. Define a structured situational

interview.

7-3

Learning Objectives

4. Explain and illustrate each guideline

for being a more effective

interviewer.

5. Give several examples of

situational questions, behavioral

questions, and background

questions that provide structure.

7-4

List the main types of

selection interviews.

7-5

Basic Types of Interviews

• Structured vs. unstructured

• Questions to ask

oSituational

oBehavioral

oJob-related

oStress

oPuzzle questions

7-6

Administering Interviews

• Panel

• Phone

• Video/web-assisted

• Computerized

• Second Life

• Speed dating

• Case interviews

7-7

Three Ways to Make the

Interview Useful

• Structure the interview

• Carefully select traits to assess

• Beware of committing interviewing

errors

7-8

Review

• Administration

oPanel

oPhone

oVideo/web-

assisted

oComputerized

• Structured vs.

unstructured

• Questions to ask • Situational

o Behavioral

o Job-related

o Stress

o Puzzle questions

7-9

List and explain the main

errors that can undermine an

interview’s usefulness

7-10

Errors that Undermine

Interviews

• Snap judgments

• Job requirements

• Candidate-order & pressure to hire

• Nonverbal behavior & impression management

• Personal characteristics

• Interviewer mistakes

7-11

Review

7-12

Define a structured

situational interview

7-13

Designing & Conducting

Structured Interviews

1. Analyze the job

2. Rate main duties

3. Create questions

4. Create benchmark answers

5. Appoint interview panel and

conduct interviews

7-14

Review

• Job analysis

• Rating

• Creating questions

• Benchmark answers

• Create a panel and conduct

interviews

7-15

Explain and illustrate each

guideline for being a more

effective interviewer

7-16

How to Conduct an

Effective Interview

There are 8 steps to conducting an

effective interview

1. Make sure you know the job

2. Structure the interview

3. Get organized

4. Establish rapport

7-17

How to Conduct an

Effective Interview

5. Ask questions

6. Take notes

7. Close the interview

8. Review the interview

7-18

Review

• Ask questions

• Take notes

• Close

• Review

• Know the job

• Structure the

interview

• Get organized

• Create rapport

7-19

Give several examples of

situational questions,

behavioral questions, and

background questions that

provide structure

7-20

Situational (What Would

You Do) Questions

• Suppose your boss insisted that a presentation

had to be finished by tonight. Your subordinate

said she has to get home early to attend an

online class, so she is unable to help you. What

would you do?

• The CEO just told you that he’s planning on

firing your boss, with whom you are very close,

and replacing him with you. What would you do?

7-21

Behavioral (Past Behavior)

Questions

• Tell me about a time when you had to deal with

a particularly obnoxious person. Describe the

situation in detail, and explain how you handled

it.

• Tell me about a time when you were under a

great deal of stress. What was the situation, and

how did you handle it?

7-22

Background Questions

• What kind and how much experience

have you had actually repairing

automobile engines?

• Describe the types and years of

experience you have had creating

marketing programs for consumer

products?

7-23

Review

• Situational

• Behavioral

• Background