A Project on Stress Management

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A Project Report on

A STUDY ON STRESS AND STRESS MANAGEMENT OF EMPLOYEES

IN VAIGUNDAASOFT SYSTEMS PVT LTD

BY

GAYATHRI.G

REG No: 1050271

Of

SRR ENGINEERING COLLEGE

A Project Report

(571395- SUMMER PROJECT REPORT)

Submitted to the

FACULTY OF MANAGEMENT STUDIES

In Partial Fulfillment of the Requirements

For The Award of the Degree

Of

MASTER OF BUSINESS ADMINISTRATION

ANNA UNIVERSITY OF TECHNOLOGY CHENNAI

CHENNAI- 600113

August 2011


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SRR ENGINEERING COLLEGE

PADUR, CHENNAI- 603103

DEPARTMENT OF MANAGEMENT STUDIES

CERTIFICATE

This is to certify that the project report A STUDY ON STRESS AND STRESS

MANAGEMENT OF EMPLOYEES IN VAIGUNDAASOFT SYSTEMS PVT LTD is a

bonafide Summer project work done by G.GAYATHRI, a full time student of the department of

management studies, SRR Engineering College, in partial fulfillment of the requirements for theaward of the degree of Master of Business Administration of Anna Universityof technology

Chennai, during the year 2010 2012.

Prof.G.DILEEP MRS.NANCY PRABHA

Head of the Department Faculty Guide

INTERNAL EXAMINER EXTERNAL EXAMINER


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DECLARATION

I G.GAYATHRI hereby declare that the summer Project work entitled A STUDY ON

STRESS AND STRESS MANAGEMENT OF EMPLOYEES IN VAIGUNDAASOFT

SYSTEMS PVT LTD submitted to the Anna University of technology Chennai in partial

fulfillment of the requirements for the Degree in MASTER OF BUSINESS

ADMINISTRATION is an authentic record of work carried out by me under the guidance of

MRS NANCY PRABHA, Faculty, MBA Department, SRR Engineering College.

PLACE: CHENNAI G.GAYATHRI

DATE:


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ACKNOWLEDGEMENT

At the outset, I praise the lord. The almighty for his abundance of grace in giving me health,

knowledge, wisdom and strength to take up this project and complete it in time. I was fortunate

to have the assistance of many people in this effort.

My sincere thanks to our honorable Chairman Dr.JEPPIAAR M.A., BL., Ph. D., for his

sincere endeavor in educating us in his premier institution.

I thank our Principal Dr. T. SASIKALA for providing all the required facilities for completing

the project work.

I would like to express my heartfelt gratitude to ourHead of the Department Prof.G. DILEEP,

Who is responsible for molding my thinking to complete this project.

I deem it a pleasure to take this opportunity to express my heartfelt thanks and profound

gratitude to Mrs. Nancy Prabha. A faculty guide for her whole hearted support and valuable

guidance during the period of research. I wish to express my thanks to all our Department

staffs, for their valuable suggestion during the period of my project work.

I would like to place my thanks to the HR Manager Mr, Lokesh kumar of

Vaigundaasoft system pvt ltd for allowing me to carry out the study and his keen

involvement and constant encouragement in the successful completion of the project work and

express my heartiest thanks to all the respondents who work in Vaigundaasoft system pvtltd

I take this opportunity to thankMy Parents, Family Members and Friends. Who have helped

me to complete this project by giving cooperation and encouragement towards the initialization,

development and the success of the project.


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ABSTRACT

The title of my project is A STUDY ON STRESS & STRESS MANAGEMENT OF

EMPLOYEES WORKING IN VAIGUNDAASOFT SYSTEMS PVT LTD. The purpose

Of my research was to find out the cause for the stress. And the adverse effects of stress which

the employees under go in the organization. My research report also gives the coping strategies

to manage stress. The procedure of my research involves the formation of appropriate

questionnaire and distribution of it among the employees & collection of primary data from it.

Using the primary data collected analysis and interpretation have been done. The statistical toolsused in analysis are percentage analysis, weighted average, rank correlation & chi-square. From

the analysis made it has been interpreted that stress is mainly caused due to various factors like

work load and top managements unfair activities. The main effect of stress is ache and body

pain. And the coping strategy which is highly effective is the proper payment of salary to the

employees then the employees should personally do physical exercise which is highly effective

in reducing & managing stress.


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TABLE OF CONTENTS

CHAPTER CHAPTER HEADING PAGE NO.

Abstract

Contents

List of Table

List of chart

1 Introduction 1

2. Company profile 3

3. Review of literature 10

4. Research methodology 12

4.1 Need for the study 13

4.2 Objectives of the study 14

4.3 Scope of the study 15

4.4 Research Design 16

4.5 Limitation of the study 18

5 Data Analysis and

interpretation

19

6. Findings 65

7. Suggestions 67

8. Conclusion 68

Bibliography 69

Annexure 70


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LIST OF TABLES

TABLE

NO

CONTENT PAGE

NO

1 Classification of respondents on the basis of gender 192 Classification of respondents on the basis of marital

status

20

3 Classification of respondents on the basis of age 21

4 Classification of respondents on the basis of work

experience

22

5 Classification of the respondents on the basis of

stress

23

6 Table showing the stress due to top managements

activities

24

7 Table showing the Arguments with colleges andsuperiors

25

8 Table showing the Stress due to work environment 26

9 Table showing the Causes of stress 27

10 Table showing the Satisfaction on salary 28

11 Table showing the Sufficient breaks between works 29

12 Table showing the Pressure to work long hours 30

13a Table showing the Problems faced due to physical

stress- Aches & pains

31

13b Table showing the Problems faced due to physicalstress- nausea

32

13c Table showing the Problems faced due to physical

stress- frequent cold

33

13d Table showing the Problems faced due to physical

stress- chest pain

34

13e Table showing the Problems faced due to physical

stress-dizziness

35

13f Table showing the Problems faced due to physical

stress- increase in blood pressure

36

13g Table showing the Problems faced due to physical

stress- hair loss

37

14 Table showing the Physical harassment in work

place

38


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15a Table showing the Problems faced due to mental

stress- anxiety

39

15b Table showing the Problems faced due to mental stress-

agitation

40

15c Table showing the Problems faced due to mental stress-confusion

41

15d Table showing the Problems faced due to mental stress-

depression

42

15e Table showing the Problems faced due to mental stress-

sense of loneliness

43

16 Table showing the Communication with line managers 44

17 Table showing the Inflexible work timings 45

18 Table showing the Consultation of staffs before making

changes in the organization

46

19 Table showing the personal harassment in words &

behavior

47

20 Table showing the Training program in the

organization to manage stress

48

21a Table showing the Coping strategy employee

counseling

49

21b Table showing the Coping strategy vacation package

for employees

50

21c Table showing the Coping strategy clean & pleasant

work environment

51

21d Table showing the Coping strategy recognition &

rewards for achievements

52

21e Table showing the coping strategy proper salary

package

53

22a Table showing the personal strategy to reduce stress

yoga & meditation

54

22b Table showing the personal strategy to reduce stress

listening to music

55

22c Table showing the Personal strategy to reduce stress physical exercise

56

22d Table showing the Personal strategy to reduce stress

proper schedule of diet

57

22e Table showing the Personal strategy to reduce stress

spending time with family & friends

58

23 Table showing the Employees suggestion 59


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LIST OF CHARTS

CHART

NO

CONTENT PAGE

NO1 Chart showing the gender of employees 19

2 Chart showing the marital status of employees 20

3 Chart showing the age of employees 21

4 Chart showing the work experience of employees 22

5 Chart showing the stress level of employees 23

6 Chart showing the stress due to top managements

activities

24

7 Chart showing the Arguments with colleges and

superiors

25

8 Chart showing the Stress due to work environment 26

9 Chart showing the Causes of stress 27

10 Chart showing the Satisfaction on salary 28

11 Chart showing the Sufficient breaks between works 29

12 Chart showing the Pressure of work long hours 30

13a Chart showing the Problems faced due to physical

stress- Aches & pains

31

13b Chart showing the Problems faced due to physical

stress- nausea

32

13c Chart showing the Problems faced due to physicalstress- frequent cold

33

13d Chart showing the Problems faced due to physical

stress- chest pain

34

13e Chart showing the Problems faced due to physical

stress-dizziness

35

13f Chart showing the Problems faced due to physical

stress- increase in blood pressure

36

13g Chart showing the Problems faced due to physical

stress- hair loss

37

14 Chart showing the Physical harassment in work

place

38

15a Chart showing the Problems faced due to mental

stress- anxiety

39


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15b Chart showing the Problems faced due to mental

stress- agitation

40

15c Chart showing the Problems faced due to mental

stress- confusion

41

15d Chart showing the Problems faced due to mentalstress- depression 42

15e Chart showing the Problems faced due to mental

stress-sense of loneliness

43

16 Chart showing the Communication with line

managers

44

17 Chart showing the Inflexible work timings 45

18 Chart showing the Consultation of staffs before

making changes in the organization

46

19 Chart showing the personal harassment in words &behavior

47

20 Chart showing the Training program in the

organization to manage stress

48

21a Chart showing the Coping strategy employee

counseling

49

21b Chart showing the Coping strategy vacation

package for employees

50

21c Chart showing the Coping strategy clean &

pleasant work environment

51

21d Chart showing the Coping strategy recognition &

rewards for achievements

52

21e Chart showing the coping strategy proper salary

package

53

22a Chart showing the personal strategy to reduce stress

yoga & meditation

54

22b Chart showing the personal strategy to reduce stress

listening to music

55

22c Chart showing the Personal strategy to reducestress physical exercise 56

22d Chart showing the Personal strategy to reduce

stress proper schedule of diet

57

22e Chart showing the Personal strategy to reduce

stress spending time with family & friends

58

23 Chart showing the Employees suggestion 59


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INTRODUCTION


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1.INTRODUCTION

A lot of research has been conducted into stress over the last hundred years. Some of the theories

behind it are now settled and accepted; others are still being researched and debated. During thistime, there seems to have been something approaching open warfare between competing theoriesand definitions: Views have been passionately held and aggressively defended.

Definition

Hans Selye was one of the founding fathers of stress research. His view in 1956 was that "stress

is not necessarily something bad it all depends on how you take it. The stress of exhilarating,

creative successful work is beneficial, while that of failure, humiliation or infection isdetrimental." Selye believed that the biochemical effects of stress would be experienced

irrespective of whether the situation was positive or negative.

Since then, a great deal of further research has been conducted, and ideas have moved on. Stress

is now viewed as a "bad thing", with a range of harmful biochemical and long-term effects.These effects have rarely been observed in positive situations.

The most commonly accepted definition of stress is that stress is a condition or feeling

experienced when a person perceives that "demands exceed the personal and social

resources the individual is able to mobilize." In short, it's what we feel when we think we'velost control of events.

This is the main definition used by this section of Mind Tools, although we also recognize that

there is an intertwined instinctive stress response to unexpected events. The stress responseinside us is therefore part instinct and part to do with the way we think.

Fight-or-Flight

Some of the early research on stress established the existence of the well-known "fight-or-flight"

response. His work showed that when an organism experiences a shock orperceives a threat, it

quickly releases hormones that help it to survive.

In humans, as in other animals, these hormones help us to run faster and fight harder. They

increase heart rate and blood pressure, delivering more oxygen and blood sugar to power

important muscles. They increase sweating in an effort to cool these muscles, and help them stayefficient. They divert blood away from the skin to the core of our bodies, reducing blood loss ifwe are damaged. As well as this, these hormones focus our attention on the threat, to the

exclusion of everything else. All of this significantly improves our ability to survive life-

threatening events.

Not only life-threatening events trigger this reaction: We experience it almost any time we come

across something unexpected or something that frustrates our goals. When the threat is small, our


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response is small and we often do not notice it among the many other distractions of a stressful

situation.

Unfortunately, this mobilization of the body for survival also has negative consequences. In thisstate, we are excitable, anxious, jumpy and irritable. This actually reduces our ability to work

effectively with other people. With trembling and a pounding heart, we can find it difficult toexecute precise, controlled skills. The intensity of our focus on survival interferes with our

ability to make fine judgments by drawing information from many sources. We find ourselvesmore accident-prone and less able to make good decisions.

There are very few situations in modern working life where this response is useful. Most

situations benefit from a calm, rational, controlled and socially sensitive approach.

In the short term, we need to keep this fight-or-flight response under control to be effective inour jobs. In the long term we need to keep it under control to avoid problems of poor health and

burnout.

Introducing Stress Management

There are very many proven skills that we can use to manage stress. These help us to remain

calm and effective in high pressure situations, and help us avoid the problems of long term stress.In the rest of this section of Mind Tools, we look at some important techniques in each of these

three groups.

This is a much-abridged excerpt from the 'Understanding Stress and Stress Management' moduleof the Mind Tools Stress Management Masterclass. As well as covering this material in more

detail, it also discusses:

Long-term stress: The General Adaptation Syndrome and Burnout.

The Integrated Stress Response.

Stress and Health.

Stress and its Affect on the Way We Think.

Pressure & Performance: Flow and the 'Inverted-U'.

These sections give you a deeper understanding of stress, helping you to develop your own stressmanagement strategies for handling unique circumstances.

Stress can cause severe health problems and, in extreme cases, can cause death. While these

stress management techniques have been shown to have a positive effect on reducing stress, theyare for guidance only, and readers should take the advice of suitably qualified healthprofessionals if they have any concerns over stress-related illnesses or if stress is causing

significant or persistent unhappiness. Health professionals should also be consulted before any

major change in diet or levels of exercise
https://www.mindtools.com/cgi-bin/sgx2/shop.cgi?page=smmc.htmhttps://www.mindtools.com/cgi-bin/sgx2/shop.cgi?page=smmc.htm


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COMPANY PROFILE


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2.COMPANY PROFILE

`

VAIGUNDAASOFT SYSTEMS PVT LTDSaidapet, CHENNAI-15.


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COMPANY PROFILE

Vaigundaa Soft Systems Pvt. Ltd provides state-of-art web based Enterprise solutions and Services to its clients

spread across various industries since 2005.

Our vision is to be a key player in providing perfectly engineered and cost-effective IT

enabled Services

Our Quality Policy:

We aim to achieve customer satisfaction by delivering quality solutions and services

that meet customer needs and expectations and to strive for continual improvement inall aspects of the organization

We focus on the triad of People, Process and Technology for achieving SoftwareExcellence.

Our Software Excellence helps our customers to achieve Operational Excellenceresulting in Business Excellence.

The company provides following innovative, cost-effective and qualitative business

solutions for a wide range of IT requirements.

Products

ERP e - BIS

Educational Institution Management System - EIMS

Online Ticketing Solutions Netticket4u

Point Of Sale

Services - Application Development

e-commerce & Web Designing

e- learning


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Custom Software Solutions across industries.

PRODUCTS

1. ERP

Vaigundaa Softs e-BIS product line consists of the following web based

modules

Purchase Management System(e-Procure)

Order Management System(e-Order)

Inventory Management System(e-Inv)

Accounts Payable System(e-Payable)

Accounts Receivable System(e-Receivable)

Production Planning and Control System(e-PPC)

Customer Management System(e-CRM)

Quality Management System(e-Quality) Machine Maintenance (e-MM)

Human Resource Management System(e-HR)

Project/Contract Management System(e-PM)

Tender Management(e-Tender)

Execution Management ( e-Execution)

Vaigundaa Softs e-BIS

spans across various verticals

Manufacturing

Fabrication

Electrical & Civil Construction


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2. Educational Institution Management System (EIMS)

EIMS provides complete on-line solutions for the University and college

administration, student fees collection, student information, scholarship management

etc. It consists of following modules:

Campus Management

Student Management

Course Management

Department Management

HRMS Management

Fees Management

Examination Management

Placement & Alumni Management

Library Management

Transport Management

Hostel Management

Purchase Management

Inventory & Stores Management

Asset & Finance Management

3. Online Ticketing Solutions

Reservation

Cancellation

On-line Payment


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Seat Allocation

4. Point of Sale

Purchase

Inventory

Billing

MIS Reports

Internationalization

SERVICES - Application Development

1. e-Commerce and Web Designing

Our Strengths lies in developing state-of-art Web applications.

Well visualized and planned web sites are an integral part of every organization'scommunication needs. We provide elite design, navigation and interface that attract thesite visitors. We develop both Static and Dynamic websites for our customers.

We provide end-to-end Rich Web Design solutions that deliver exceptional andintegrated customer experience across multiple platforms. If you are looking forcreating a user friendly online application, or incorporate multimedia into a presentation

we have the capability to use flash technology to create the most impressive solution.

Capabilities:

Advertisements

Brochures e-commerce Logo design

CorporatePresentations

VideoProduction &Editing

High End Web Design


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2. e-learning

We have the capabilities and abilities to provide content in various formats from simplePDF and DOC format to streaming flash and Moodle. We also have capability to use

variety of e-learning authoring tools and multimedia design techniques. To summarizewe are able to:

Customize the e-learning software like Moodle to suit your special requirements.

Integrate Learning Management System like Moodle with another ContentManagement System such as Joomla or linking Moodle with your existing webpages.

Customize and integrate multimedia into the online courses based on e-learningframe work.

Offer services like video encoding, audio encoding and video/audio streaming,converting analog content to digital content.

3. Custom Software development

We have developed customized softwares for various companies. Some of thecompanies are

1. MSME Development Institute - Govt. of India2. Central Footwear Training Institue - Govt. of India3. Chettinad Cement Corporation Ltd.4. Powertech Constructions Pvt Ltd.5. Vimal Industries

We also customize and implement Open source ERP package Compiere and CRMpackage VTiger.

Skill-sets

We have the following skill sets in our development centre at Chennai:

Technical Skill-setCapabilities

JAVA / J2EEStructsHibernate

Database Management(Oracle, SQLServer, MYSQL, DB2)

ERPProject ManagementWeb ServicesOut-sourcingBusiness process consultingE-consultingBusiness Process


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Re-engineering

PHPMYSQLSymfony

AjaxJavaScriptXHTML, XML, CSSMacromedia FlashAdobe PhotoshopDream weaverMoodleJoomla

Platform: MS-Windows, Linux

Web Application

Web DesignWeb 2.0SEOi18n and L10nUnicodee-learning solutionse-commerce solutionsContent ManagementVideo/Audio Streaming3D AnimationFlash Animation

Vaigundaa Soft Systems Pvt Ltd

50/91, LDG road, Little Mount, Saidapet,

Chennai 600015

TamilNadu, INDIA


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Phone No: 91-44-30532343

39147231

Web site: www.vsspl.comE-mail: [email protected]

REVIEW OF LITERATURE
http://www.vsspl.com/mailto:[email protected]://www.vsspl.com/mailto:[email protected]


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3. REVIEW OF LITERATURE

Stress may be refined to as on unpleasant state of emotional & physiological

arousal that people experience in situation that they perceive as dangerous or threatening to their

well-being. The Word stress means different things to different people, some people define stress

as event or situation that cause them to feel tension, pressure or negative emotions such asanxiety and anger. Others view stress as the response to these situations. This response includes

physiological changes such as increased heart rate and muscle tension as well as emotional andbehavioral changes. However most psychologist regard stress as a process involving a persons

interpretation and response to a threatening event.

Stress is a common experience we may feel stress when we are very busy have important

deadlines to meet, or have too little time to finish all of our tasks, often people experience stress

because of pressure at work or in social relationship such as a poor evaluation by a supervisor oran argument with a friend, Some people may be particularly vulnerable to stress in situations

involving the threat of failure or personal humiliation. Others have extreme fears of objects or

things associated with physical threats such as snakes, illness, storms, or flying in an airplane andbecome stressed when they encounter or think about these perceived threats. Major life eventssuch as the death of loved one, can cause severe stress.

Stress can have both positive and negative effects. Stress is a normal, adaptive reaction tothreat. It signals dangers and prepares us to take defensive action. Fear of things that pose

realistic threats motivates us to deal with them or avoid them. Stress also motivates us to achieve

full creativity. Although stress may hinder performance on difficult tasks, moderate stress seemsto improve motivation and performance on difficult tasks, moderate stress seems to improve

motivation and performance on less complex tasks in personal r/s stress often leads to less

cooperation and more aggression

If not managed appropriately, stress can lead to serious problems exposure to chronic

stress can contribute to both physical illness, such as heart disease and mental illness, such as

anxiety disorder. The field of health psychology focuses in part on how stress affects bodilyfunctioning and on how people can use stress management techniques to prevent or minimize

disease


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What is stress?

Whilst there is little disagreement about the prevalence of stress there is considerabledebate about the prevalence of stress there is considerable debate about what the word actually

refers to. In ordinary conversation we seem to be willing to apply the word to both cause and

effect. In other words the common sense view of stress is that it is a combination of externalstressors and our response in the early & highly influential research of selye (1936). Stress is as

the result of an interaction between an individuals emotional, intellectual, social and physical

resources and the demands on him or her.Marshall & cooper (1981) argue that stress is a different phenomenon form

pressure. Stress is something more than mere pressure. It carries strong overtones of the

breakdown of normal human performance. In an earlier work, cooper & Marshall, (1978) the

same two authors concluded that stress is essentially individuality defined and must beunderstood with reference to characteristic of both the individual & his environment, as it the

outcome of

The following are the various definitions of the terms stress:-1. Stress is the excitement, feeling of anxiety, and /or physical tension that occur when most

common view of stress is often called distress or positive stress. The physical or psychologicaldemands from the environment that causes this condition are called stressors. (Hellriegel &

Slocum 2004)

2. Holmes & rahe (1967) defined stress as as a stimulus event that presents unusual demand

3. It is defined by gangster & Murphy (2000) as a form of strain provoked in response tosituational demands labeled stressors which occur when fails are simultaneously high in

demands & low in control.


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RESEARCH METHODOLOGY


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4.RESEARCH METHODOLOGY

Research is defined as a highly intellectual human actively used in the investigation ofnature & matter and deals specifically with the manner in which data is collected analyzed and

interpreted. In this study the researcher has followed a methodology to collect data & analyze thesame.


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4.1 NEED FOR THE STUDY

The study on stress management is needed.

To increase commitment of employees towards organization

To create an environment in which the employees feel that they are valued by the

organization.

To increase the performance & productivity of the employees

To reduce stress among employees


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4.2 OBJECTIVE OF THE STUDY

PRIMARY OBJECTIVE:

A Study on stress and stress management of employees working inVaigundaasoft systems pvt ltd

SECONDARY OBJECTIVE:

To find the major factors that causes stress

To find the effects of stress

To find the relation ship between the age of the employees and their stress levels

To find out the coping strategy to manage stress

To find the personal coping strategy which is effective to reduce an manage stress


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4.3 SCOPE OF THE STUDY

The research has been conducted with respect to stress management in Vaigundaasoft

systems pvt ltd. The study offers a valuable opportunity to know about the sources of stress and

consequences of stress among the employees and to efficiently cope up with stress. Thus

performance productivity & profitability of the whole organization are improved . These

findings of the present study can be used for further research work.


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4.4 RESEARCH DESIGN

Decision regarding what, where, when, how much, by what concerning an enquiry ora research study constitute a research design. A research design is the arrangement or conditions

for collection & analysis of data in a manner that aims to combine relevance to the research

purpose with economy in procedure.Research design is needed because it facilitate the smooth sailing of the various research

operations thereby making research as effective as positive yielding maximal information with

minimal expenditure of effort, time & money.

There are many kind of research design namely explanatory, diagnostic research,descriptive research, hypothesis testing etc. The present study deals with descriptive research.

Descriptive research design:

It includes surveys and fact finding enquiries of different kinds. The major purpose ofdescriptive research is description of the state of affairs, as it exists at present. The main

characteristic of this method are that the researcher has no control over the variables, the

researcher can only report what has happened or what is happening.

Sources of data:

The task of data collection begins after a research problem has been defined & research

design / plan chalked out. Data can be collected through various sources. There are certain

research instruments /methods that can be used in order to collect the suitable & required data.Sampling design:

Research instrument:

Universe:Sampling unit:


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Sample size:

Secondary data:

Primary data

They are two types of data

*Primary data*Secondary data

Primary data:The primary data are those which are collected fresh & for the first time and thus happen

to be original in character. There are several methods which can be used to collect the primary

data. In this research study, the data was collected with the help of the Questionnaire which is

quite a popular method used to collect primary data

Secondary data:

Secondary data means data that are already available i.e. they refer to the data which havebeen collected & analyzed by someone else. The secondary data may be either a published data

or unpublished data.

Research instrument:

The tool used for data collection was questionnaire method .The questionnaire was a

highly structured one with multiple choices

Sampling design:

Universe:

All the employees are under consideration in any field of inquiry constitute universe orpopulation.

The universe of this research study is finite in nature because the no. of employees can

be known i.e. it is certain.

Sampling unit:

The sample includes all the employees of the company.

Sample size:This refers to the no. of employees selected from the universe to constitute a sample. The

sample size of this study is 50 employees.

Sampling technique:A sample design is definite plan for obtaining a sample for a given population it refers to

the technique or the procedure the researcher would adopt in selecting items for the sample.


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The research covered all the 50 Employees by adopting census for the study. Census

method is a complete enumeration of all employees in the population. In census sampling the

data is gathered on every member of the population

4.5 LIMITATION OF THE STUDY

Time availability is for a short span

Sample size was restricted

Employees may not have disclosed certain personal information

The observations are on the basis of the present scenario as it would change in future

There may be difference among the personnel in their knowledge,

Need, ability , motivation level in the same organization.


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DATA ANALYSIS &

INTERPRETATION


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5.DATA ANALYSIS & INTERPRETATION

PERCENTAGE ANALYSIS

Table1: Classification of respondents on the basis of gender

Gender frequency Percentage

male 28 56

female 22 44

50 100


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56

44

0

10

20

30

40

50

60

Percentage

malefemale

The source is from primary data.

Inference:

Table1 reveals that 56% of the respondents are male and the remaining 44% of therespondents are female.

Table 2: classification of respondents on the basis of marital status

Marital status frequency percentage

Married 13 26

single 37 74

50 100


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Inference:

From the above table it has been inferred that 26% of the respondents are married

and 74% of the respondents are unmarried.

Table 3: Classification of respondents on the basis of age

Age group frequency Percentage

Below 25 33 66

26-35 16 32

36-45 0 0

Above 45 1 2


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50 100


Inference:

From the above table it has been inferred that 66% of the respondents is below25years, 32% of the respondents are between 26-35 years & 2% of the respondents are above 45

years.

Table 4: Classification of respondents on the basis of work experience

Years frequency Percentage

Below 5 33 66

5-10 17 34

10-20 0 0

Above 20 0 0


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50 100


Inference:

From the above table it has been inferred thet 66% of the respondents are

Below 5 years of work experience and 34% of the respondents are between 5-10 years

Of work experience.

Table 5: Classification of the respondents on the basis of stress

Particulars frequency Percentage

Yes 31 62

No 19 38

50 100


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Inference:

It is observed from the above table that 62% of the respondents are facing stress

towards their job and 38% of the respondents are not facing stress.

Table 6: Stress due to top managements activities

particulars frequency percentage

often 15 30

Sometimes 26 52


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never 9 18

50 100


Inference:

From the above table it has been inferred that 30% of the respondents get

Stresses very often due to top management activities, 52% of them get stress sometimes

And 18% of them never get stress.

Table 7: Arguments with colleges and superiors


Strongly disagree 10 20

disagree 15 30

neutral 12 24

agree 10 20

Strongly agree 3 6


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50 100

20

30

24

20

6

0

5

10

15

20

25

30

35

percentage

Strongly disagree

disagree

neutral

agree

Strongly agree


Inference:

It is found that 20% of the respondents strongly disagree the above statement,

30% disagree, 20% agree and 6% of them strongly agree.

Table 8: Stress due to work environment

Particulars frequency percentage


Disagree 9 18

Neutral 17 34

Agree 15 30

Strongly agree 7 14

50 100


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Inference:

It is observed that 4% of the respondents strongly disagree the above statement,

18% disagree, 30% agree and 14% of them strongly agree.

Table 9: Causes of stress

particular frequency percentage

Impossible standards 6 12

Working in changed circumstance 4 8

Experience job insecurity 15 30

Working with disagreed person 11 22


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Too much responsibilities 7 14

Heavy work load 7 14

50 100


Inference:

From the above table it has been inferred that 12% of the respondents getStress because of impossible standards, 8% are under stress because of working in changed

circumstances, 30% are under stress due to job insecurity, 22% are under stress due to disagreed

person, 14% are under stress due to too much responsibilities & 14% of are under stress due toheavy workload .

Table 10: Satisfaction on salary

particulars Frequency percentage


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yes 15 30

no 35 70

50 100


Inference:

From the above table it is found that 30% of the respondents are satisfiedWith their salary and 70% are not satisfied.

Table 11: Sufficient breaks between works.

particulars Frequency percentage

Never 13 26

Seldom 9 18

Sometimes 14 28

Often 12 24

Always 2 4


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50 100


Inference:

It is evident from the table that 26% of respondents are not at all able to take

Break between work and 18% can seldom take break, 28% are able to take break sometimes,24% are able to take break often & 4% are always able to take rest.

Table 12: Pressure to work long hours


Never 4 8

Seldom 14 28

Sometimes 19 38

Often 9 18

Always 4 8


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50 100


Inference:

It is observed that 8% of the workers are not pressured to work for long hours, 28%of them seldom work for long hours, 18% are often forced to work for long hours & 8% are

always pressured to work for long hours.

Table 13a: Problems faced due to physical stress- Aches & pains

Aches & pains frequency percentage

Yes 25 50

no 25 50

50 100


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Inference:

It is evident from the above table that 50% of the workers get aches and pains dueto stress and 50% of the workers dont get aches and pains due to stress.

Table 13b: Problems faced due to physical stress- nausea

nausea frequency Percentage

Yes 7 14


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no 43 86

50 100


Inference:

It is evident from the above table that 14% of the workers get nausea due to stress

and 86% of the workers dont get nausea due to stress.

Table 13c: Problems faced due to physical stress- frequent cold

Frequent cold frequency percentage

Yes 11 22

no 39 78

50 100


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Inference:

It is evident from the above table that 22% of the workers get frequent cold due tostress and 78% of the workers dont get frequent cold due to stress.

Table 13d: Problems faced due to physical stress- chest pain

Chest pain frequency percentage

Yes 5 10

no 45 90

50 100


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Inference:It is evident from the above table that 10% of the workers get chest pains due to

stress and 90% of the workers dont get chest pains due to stress.

Table 13e: Problems faced due to physical stress-dizziness

dizziness frequency Percentage

Yes 10 20

no 40 80

50 100


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Inference:It is evident from the above table that 20% of the workers get dizziness due to stress

and 80% of the workers dont get dizziness due to stress.

Table 13f: Problems faced due to physical stress- increase in blood pressure

Increase in blood pressure frequency Percentage

Yes 10 20

No 40 80

50 100


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Inference:It is evident from the above table that 20% of the workers get increase in blood

pressure due to stress and 80% of the workers dont get increase in blood pressure due to stress.

Table 13g: Problems faced due to physical stress- hair loss

Hair loss frequency PercentageYes 11 22

no 39 78

50 100


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Inference:

It is evident from the above table that 22% of the workers get hair loss due to stressand 78% of the workers dont get hair loss due to stress.

Table 14: physical harassment in work place

Physical harassment frequency percentage

yes 6 12

no 44 88

50 100


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Inference:

It is inferred that 12% of the respondents have said that they have physicalharassment in work place and 88% of the respondents have said they have no physical

harassment in work place.

Table 15a: Problems faced due to mental stress- anxiety

anxiety frequency percentage

Yes 20 40

no 30 60

50 100


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Inference:

It is evident from the above table that 40% of the workers get anxiety due to stressand 60% of the workers dont get anxiety due to stress.

Table 15b: Problems faced due to mental stress- agitation

Agitation frequency percentage

Yes 3 6

No 47 94

50 100


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Inference:It is evident from the above table that 6% of the workers get agitation due to stress

and 94% of the workers dont get agitation due to stress.

Table 15c: Problems faced due to mental stress- confusion

Confusion Frequency Percentage


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50 100


Inference:

It is evident from the above table that 18% of the workers get sense of lonelinessdue to stress and 82% of the workers dont get sense of loneliness due to stress.

Table 16: Communication with line managers

Particulars Frequency Percentage


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Never 11 22

Seldom 13 26

Sometimes 19 38

Often 3 6

Always 4 8

50 100


Inference: It is observed that 22% of the workers never communicate with their linemanagers, 26% of them seldom communicate with their line managers, 38% of the workers

sometimes communicate with their line managers, 6% are often able to communicate with theirline managers & 8% are always able to communicate with their line managers.

Table 17: Inflexible work timings


Never 8 16

Seldom 11 22

Sometimes 19 38

Often 9 18

Always 3 6


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50 100


Inference: It is observed that 16% of the workers never feel that work timings are inflexible,22% of them seldom feel the inflexibility in work timing, 18% of them often feel the inflexibility

& 6% of the workers always feel that the work timings are inflexible.

Table 18: Consultation of staffs before making changes in the organization



Disagree 15 30

Neutral 15 30

Agree 9 18

Strongly agree 6 12


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Inference:

It is observed that 32% of the workers are never harassed in words, 24% of themare some times harassed, 12% of them are often harassed & 12% of the workers are always

harassed in words.

Table 20: Training program in the organization to manage stress

Training program frequency percentage

Yes 17 34

No 33 66

50 100


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Inference: It is evident that 34% of the workers say that there is training program in theorganization and 66% of the workers say that there is no training program in the organization.

Table 21a: coping strategy employee counseling


Highly ineffective 21 42

Ineffective 5 10

average 10 20

Effective 5 10


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Highly effective 9 18

50 100


Inference:

It is evident that 42% of the workers say employee counseling is highly inefficient

with coping strategy, 10% of the respondents say its inefficient, 20% of the respondents say its

average, 10% of the respondents say its efficient, 18% of the respondents say its highlyefficient.

Table 21b: coping strategy vacation package for employees



Ineffective 22 44


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average 8 16

Effective 6 12


50 100


Inference:

It is evident that 12% of the workers say vacation package for employees is highly

inefficient with coping strategy, 44% of the respondents say its inefficient, 16% of the

respondents say its average, 12% of the respondents say its efficient, 16% of the respondentssay its highly efficient.

Table 21c: coping strategy clean & pleasant work environment



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Ineffective 11 22

average 23 46

Effective 5 10


50 100


Inference:

It is evident that 15% of the workers say clean and pleasant work environment is

highly inefficient with coping strategy, 22% of the respondents say its inefficient, 46% of the

respondents say its average, 10% of the respondents say its efficient, 16% of the respondentssay its highly efficient.

Table 21d: coping strategy recognition & rewards for achievements



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Ineffective 11 22

average 8 16

Effective 17 34


50 100


Inference:

It is evident that 4% of the workers say recognition & rewards for achievements is

highly inefficient with coping strategy, 22% of the respondents say its inefficient, 16% of therespondents say its average, 34% of the respondents say its efficient, 24% of the respondents

say its highly efficient.

Table 21e: coping strategy proper salary package


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Ineffective 9 18

average 5 10

Effective 8 16

Highly effective 21 4250 100


Inference:

It is evident that 14% of the workers say proper salary package is highly inefficientwith coping strategy, 18% of the respondents say its inefficient, 10% of the respondents say its

average, 16% of the respondents say its efficient, 42% of the respondents say its highly

efficient.

Table 22a: personal strategy to reduce stress yoga & meditation



Ineffective 4 8


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average 11 22

Effective 2 4


50 100


Inference:

It is evident that 34% of the workers say that yoga & meditation is highly inefficient

in managing stress, 8% of the respondents say its inefficient, 22% of the respondents say its

average, 4% of the respondents say its efficient, 32% of the respondents say its highly efficient.

Table 22b: personal strategy to reduce stress listening to music



Ineffective 17 34

average 10 20


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Effective 12 24


50 100


Inference:

It is evident that 8% of the workers say that its highly inefficient to listening to musicto reduce stress, 34% of the respondents say its inefficient, 20% of the respondents say its

average, 24% of the respondents say its efficient, 14% of the respondents say its highlyefficient.

Table 22c: Personal strategy to reduce stress physical exercise



Ineffective 7 14

average 30 60


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Effective 4 8


50 100


Inference:

It is evident that 10% of the workers say that physical exercise is highly inefficient in

managing stress, 14% of the respondents say its inefficient, 60% of the respondents say its

average, 8% of the respondents say its efficient & 8% of the respondents say its highlyefficient.

Table 22d: Personal strategy to reduce stress proper schedule of diet & rest



Ineffective 11 22


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average 14 28

Effective 13 26


50 100


Inference:

It is evident that 8% of the workers say that proper schedule of diet & rest is highlyinefficient in managing stress, 22% of the respondents say its inefficient, 28% of the

respondents say its average, 26% of the respondents say its efficient, 16% of the respondents


Table 22e: Personal strategy to reduce stress spending time with family &

friends



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Ineffective 6 12

average 9 18

Effective 5 10


50 100


Inference:

It is evident that 26% of the workers say that spending time with family & friends is

highly inefficient in managing stress, 12% of the respondents say its inefficient, 18% of therespondents say its average, 10% of the respondents say its efficient, 34% of the respondents


Table 23: Employees suggestion


Yes 4 8

No 46 92


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50 100


Inference:

It is evident that 8% of the respondents are willing to give suggestion to the

organization & 92% of the respondents are not willing to give any suggestion to the organization.

Weighted average method:

Weighted average is used to find out how far the coping strategies help the employees to manage

stress an also to find which strategy is the best.


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Copingstrategy

Highlyineffective

ineffective average effective Highlyeffective

total Weightedaverage

rank

1.employee

Counseling

21 5 10 5 9 174 1.74 5

2.vacation

Package

6 22 8 6 8 162 1.62 3

3.clean &Pleasant

environment

3 11 23 5 3 166 1.66 4

4.recognitio

n & rewardsfor

achievement

s

2 11 8 17 12 124 1.24 2

5.proper

salary

packages

7 9 5 8 21 123 1.23 1

Inference:

From the above table it is inferred that coping strategy like vacation packages,counseling etc are given ranks according to there weights. Proper salary package is given the first

rank, recognition & rewards for achievements is given second rank, vacation package is given

third rank, clean & pleasant environment is given fourth rank & employee counseling is givenfifth rank.

Weighted average method:

Weighted average is used to find out how far the personal coping strategies help the employees

to manage stress an also to find which one of the strategy is the best.

Coping

strategy

Highly

ineffective

ineffective average effective Highly

effective

total Weighted

average

rank

1.yoga & 17 4 11 2 16 154 1.54 4


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meditation

2.listening

to

music

4 17 10 12 7 149 1.49 3

3.physical

exercise

5 7 30 4 4 140 1.40 1

4.proper

schedule of

diet & rest

4 11 14 13 8 155 1.55 5

5.spending

time withfamily &

friends

13 6 9 5 17 143 1.43 2

Inference:

From the above table it is inferred that personal coping strategy like yoga meditation,

Listening to music etc are given ranks according to there weights. Physical is given the first rank,spending time with family & friends is given second rank, listening to music is given third rank,

yoga & meditation is given fourth rank & proper schedule of diet & rest is given fifth rank.

Rank correlation:

Particulars X Y R1 R2 D=R1-R2 D^2

Aches &

pains

25 25 1 6 -5 25

Nausea 7 43 6 2 4 16


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Frequent

cold

11 39 2.5 5.5 -3 9

Chest pain 5 45 7 1 6 36

Dizziness 10 40 4.5 3.5 1 1

Increase in

bloodpressure

10 40 4.5 3.5 1 1

Hair loss 11 39 2.5 5.5 -3 9

Total 98

=1-6[d^2 + 1/12 (m1^3-m1) + 1/12 (m2^3-m2)+___]/ n(n^2-1)

=1-6[98 + 1/12(2^3 2) + 1/12(2^3 2) +1/12(2^3 2) +1/12(2^3 2) / 7(7^2-1)

=0.785

Inference:From the above table and calculation it is found that the effects of physical stress

is positively correlated.

Chi-square test

Chi-square test is used to find the relationship between the age of the employees and their stress

level.


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Particulars Below 25 26-35 36-45 Above 45 Total

Yes 22 9 0 0 31

No 11 7 0 1 19

Total 33 16 0 1 50

Null hypothesisH 0: there is no relationship between the age of the employees & their

Stress level.

Alternative hypothesis

H1: there is relationship between the age of the employees & their

Stress level.

Expected frequency = row total * column total / grand total

O E O-E (O-E)^2 (E-O)^2/E

22 20.46 1.5400 2.3716 0.1159

9 9.92 -0.9200 0.8464 0.0853

0 0 0 0 0

0 0.62 -0.62 0.3844 0.6200

11 12.54 -1.5400 2.3716 0.1891

7 6.08 0.9200 3.6864 0.6063

0 0 0 0 0

1 0.38 0.6200 0.3844 1.0116

TOTAL 2.6282

CALCULATION:

O = observed value.

E = expected frequency.

CV= calculated value => 2.6282


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Degree of freedom = (r-1) * (c-1)

= (2-1) * (4-1)

=1*3 => 3

TV= tabulated value @ 5% level of significance => 7.815

Since CV < TV

2.6282 < 7.815

H0 is rejected, H1 is accepted

Inference:

There is relationship between the age of the employee & their stress level.


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FINDINGS

6.FINDINGS OF THE STUDY

1. It is found that 56% of the respondents are male and the remaining 44% of therespondents are female.

2. It is inferred that 26% of the respondents are married and 74% of the respondents areunmarried.


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3. It is evident that 66% of the respondents is below 25years, 32% of the respondents arebetween 26-35 years & 2% of the respondents are above 45 years.

4. It is observed that 66% of the respondents are Below 5 years of work experience and

34% of the respondents are between 5-10 years of work experience.

5. It is proved that 62% of the respondents are facing stress towards their job and 38% of

the respondents are not facing stress.

6. It is found that 30% of the respondents get stresses very often due to top managementactivities, 52% of them get stress sometimes and 18% of them never get stress.

7. It is inferred that 20% of the respondents strongly disagree the statement that arguments

arise with colleges & superiors,30% disagree, 20% agree and 6% of them strongly agree.

8. It is evident that 4% of the respondents strongly disagree the statement the stress is mainly

due to work environment, 18% disagree, 30% agree and 14% of them strongly agree.

9. It is observed that 12% of the respondents get stress because of impossible standards,8% are under stress because of working in changed circumstances, 30% are under stress

due to job insecurity, 22% are under stress due to disagreed person, 14% are under stress

due to too much responsibilities & 14% of are under stress due to heavy workload .

10. It is proved that 30% of the respondents are satisfied With their salary and 70% are not

satisfied.

11. It is found that 26% of respondents are not at all able to take break between work and

18% can seldom take break, 28% are able to take break sometimes, 24% are able to takebreak often & 4% are always able to take rest.

12. It is inferred that 8% of the workers are not pressured to work for long hours, 28% ofthem seldom work for long hours, 18% are often forced to work for long hours & 8% are

always pressured to work for long hours.

13. It is evident that the effect of physical stress is positively correlated.

14. It is found that 12% of the respondents have said that they have physical harassment in

work place and 88% of the respondents have said they have no physical harassment inwork place.

15. It is inferred that 22% of the workers never communicate with their line managers, 26%of them seldom communicate with their line managers, 38% of the workers sometimes

communicate with their line managers, 6% are often able to communicate with their line

managers & 8% are always able to communicate with their line managers.


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SUGGESTIONS

7. SUGGESTION FROM THE STUDY

The management should conduct stress management workshops continuously


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Since majority of the workers under go stress.

The management should decrease the burden of workers & should also reduce the wok

pressure involved in the work.

The line manager should always be in contact with the workers

The work atmosphere and environment should be another home away from the home.

The coping strategy proposed by the research should be put in to action by themanagement.


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CONCLUSION

8. CONCLUSION

The study concludes that the level of stress among the employees is very high which might affect

the employee turn over. And the measure taken by the management to reduce stress is also


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ineffective. The employees under go both physical & mental stress. The adverse effects of stress

are hair loss, confusion, depression, aches & pains. The coping strategy which will be effective

in reducing stress is proper payment of salary to the employees.

BIBILIOGRAPHY

Books


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Organizational behavior by Stephen p Robbins

Human resource management by C B Gupta

Research methodology methods & techniques by C R Kothari

Websites

Yahoo.com

Google.com

ANNEXURE

QUESTIONNAIRE

I am G.Gayathri from SRR Engineering college pursuing my 2nd year MBA and currently

Doing my summer project in the VAIGUNDAA SOFT SYSTEMS PRIVATE LIMITED.Kindly share your feed backs and it will be kept confidentially.


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PERSONAL DETAILS:

1. Name:

2. Gender:

3. Designation:

4. Marital status:

5. Which age group do you belong to?

(a) Below 25 (b) 26-35 (c) 36-45 (d) above 45

6. Work experience (in years):

(a) Below 5 (b) 5-10 (c) 10-20 (d) above 20

STRESS:

7. Is your work and work environment stressful?

o Yes

o No

8. Does the top managements unfair activities stress you?

o

Ofteno Sometimes

o Never

Do you agree with the following statements?

9. Frequent arguments arise with your superiors, co-workers and clients.

(a) Strongly disagree

(b) Disagree

(c) Neutral(d) Agree


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(e) Strongly agree

10. Is your work environment very pleasant and safe?

(a) Strongly disagree

(b) Disagree(c) Neutral

(d) Agree

(e) Strongly agree

11. What are the factors that is causing you stressed?

(a) Impossible standards(b) Working in changed circumstances

(c) Experiencing job insecurity

(d) Working with disagreed persons

(e) Too much responsibilities(f) Heavy workload

12. Are you satisfied with the salary which you get?

o Yes

o No

PHYSCAL STRESS:

13. Are you able to take sufficient breaks between works?

(a) Never(b) Seldom

(c) Sometimes

(d) Often

(e) Always

14. Are you pressured to work long hours to complete the target?

(a) Never

(b) Seldom(c) Sometime

(d) Always

15. Do you face any physical stress if so mention with respect the following factors.


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Effects Yes No

(1) Aches & pains

(2) Nausea

(3) Frequent cold

(4) Chest pain(5) Dizziness

(6) Increase in blood pressure

(7) Hair loss

16. Are you facing any physical harassment in the work place?

o Yes

o No

MENTAL STRESS:

17. Do you experience any emotional stress if so mention with respect to the following.

Effects Yes No

(1) Anxiety

(2) Agitation

(3) Confusion

(4) Depression

(5) Sense of loneliness

18. How often can you talk to your line manager about things that upset & annoy

You at work?

(a) Never

(b) Seldom(c) Sometimes

(d) Often

(e) Always

19. How many times do you feel that your work timings are inflexible?

(a) Never(b) Seldom

(c) Sometimes

(d) Often

(e) Always


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(4) Proper schedule of diet

And rest.

(5) Spending time with

family

25. Would you like to give any suggestion?

o Yes

o No

If yes means give some suggestion: ________________________________________

Documents

A Project on Stress Management