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CHANGECONFERENCE 2017 • PARKSVILLE

RECREATION FACILITIES ASSOCIATION OF B.C.

Tigh-Na-Mara,

Seaside Spa Resort and

Conference Centre in

Parksville on

Vancouver Island

RECREATION FACILITIESCCBBAAEst. 1948

ASSOCIATION OF BRITISH COLUMBIA

Leaders of Recreation Facility Operations

RFABC - CHALLENGING GHANGE

2017 Conference Agenda

9:45am to 10:00am

10:00am to 11:15am

11:30am to 1:30pm

1:45pm to 3:00pm

3:00pm to 3:15pm

3:15pm to 4:30pm

6:00pm to 9:30pm

7:30am to 8:45am

9:00am to 10:30am

10:30am to 10:45am

10:45am to 11:45am

11:45am to 12:00pm

Nutrition Break

BREAKOUT SESSION:Getting it Right- Goldilocks Principle – Tom Watson – Recreation ExcellenceAsset Management – Wally Wells – Asset Management BCFinding the Right Multipurpose Sports & Fitness Surfaces – Andrew Nemeth – Centaur/Robbins

AGM Past Presidents Lunch(everyone welcome)

BREAKOUT SESSIONS:Aquatic Centre Air Quality Management – Harold Stewart – & Rob Walter – AME Consulting Group Ltd.Four Legged-Friendly Parks – Bev Windjack – LADR Landscape ArchitectsSponsorships/Naming Rights – Mark Brown – Performance Sponsorships

Nutrition Break

BREAKOUT SESSIONS:Disaster Management/Emergency Preparedness – Aaron Dawson – City of ParksvilleUsing Social Media, the Right Way – Chris Burdge – bWestFollowing the Changing Landscape/Regulations – Rajesh Kamboj – BCSA

Awards Banquet andKeynote Speaker Jim Ralph

Breakfast

BREAKOUT SESSIONS:Testing the Waters – Michael Henderson – HCMACustomer Service – Andrea Hinck – go2HRA Fine Balance: Planning for Risks Arising from Recreation Facilities – Megan Chorlton & Nicole Purves – MIA

Nutrition Break

BULL SESSIONS:PoolsArenasFacility Use Allocation

Closing RemarksGrand Prize Draw

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12pm to 5pm

3pm to 9pm

7pm to 9:00pm

7:45am to 8:30am

7:30am to 8:30am

8:30am to 9:45am

9:45am to 10:00am

10:00am to 11:15am

11:20am to 12:35pm

1:00pm to 4:00pm

5:00pm to 6:15pm

6:15pm to 9:30pm

7:30am to 8:30am

8:30am to 9:45am

Golf Tournament

Delegate Registration

Welcome and Social

Delegate Registration

Breakfast

OPENING SESSION:stThe Challenge of Change in the 21 Century – Brenda Robinson

Nutrition Break

BREAKOUT SESSIONS:The Future of Mr. Clean – Ward Prine & Chad Dennison – O3 CanadaAgency Continuity & Succession Planning – Megan Bailey – Vancouver Island UniversityTrends & Strategies for Successful Events & Festivals – Deb Beaton-Smith – Atomique Productions

BREAKOUT SESSIONS:How Safe is your Playground Surface – Susan Crawford – RecTec IndustriesShow me the Money – Deb Beaton-Smith – Atomique ProductionsNew Age of Multipurpose Recreation Facilities – Mark Hentze – HDRCEI Architects

SOCIAL TOURS:Horne Lake CavesDeep Bay Marine Field Station

Trade Show DinnerOceanside Place

Trade Show

Breakfast

BREAKOUT SESSIONS:A “Virtual Reality Tour” of BC's Novel Ice Rink Installations – Vince Kreiser – Langara College (retired)Restroom and Gender Preferences – Marin Katov – Architecture 49Social Marketing to Reduce Preventable Injuries in BC – Dr. Ian Pike & Jennifer Smith – Preventable BC

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MONDAY, MAY 08, 2017

TUESDAY, MAY 09, 2017

THURSDAY, MAY 11, 2017

WEDNESDAY, MAY 10, 2017

RFABC - CHALLENGING GHANGE

2017 Conference Topics

The Future of Mr. Clean

Agency Continuity & Succession Planning

Trends and Strategies for Successful Events and Festivals

How Safe Is Your Playground Surface?

A “Virtual Reality Tour” of B.C.'s Novel Ice Rink Installations

The New Age of Multipurpose Recreation Facilities

Show Me the Money

As facility owners and operators, we are in constant search of that special product that will save both staff time, budget dollars and work! This session is not a sales pitch but a look at what are the up and coming products that can potentially satisfy all these needs.

In an effort to ensure successful operation and continuation of excellent service organizations design a succession plan designed to identify critical positions; a plan for cross-training and recruitment; and provide for continued evaluation of implementation and success. What exactly is a strategic succession plan and what/who should be included in its development.

As departments and communities seek to attract and satisfy both new and more dedicated patrons, festivals and events offer the potential to achieve most of these goals. However, significant thought and planning is necessary to determine both what the event is trying to achieve and how it can be done successfully. Before you get your event off the ground, find out more about best practices and clever innovations that others have engaged to host a safe and successful event.

There's a lot more than meets the eye to playground safety surfaces, and despite any claims about safety, the context of your site—including prevailing weather, use and much more—can have an impact. And as a result, what is the best surface for your situation and how do we maintain it to mitigate potential injury.

Over the past number of years there have been a quite a few interesting ice rink installations located throughout B.C. Some of these have included “one offs” like the Tim Hortons Heritage Classic held at BC Place Stadium in Vancouver, some are operated on a seasonal basis, whereas others are located in more permanent structures. Through a series of slides this session will take participants on “virtual reality tour” around the province to see these various facilities in operation.

In the past several years, more and more recreation, sports and fitness facilities are being designed in concert with healthcare facilities, providing people a way to transition through recovery to a life of wellness as well as exposing potential new customers to your facility.

Many recreation facilities are finding better ways to save money and make their budgets work by means of energy conservation and partnerships. Another method to supplement budgets, particularly when approaching a new project, is grants. What are some specific strategies that work best when making application for granting funds and how do we find out what grants are available.

Restrooms & Gender Preference

Social Marketing to Reduce Preventable Injuries in BC

Getting It Right – The Goldilocks Principle

Asset Management

Finding the Right Multipurpose Sports & Fitness Surfaces

Gender-neutral and universal change rooms have been a trend for a while. However, public washrooms are getting some fresh attention, particularly in the recognition for transgender rights. Across North America, schools are adding gender-neutral washrooms, decision-makers are passing new regulations on restroom choice, and the “men” or “women” signs on bathroom doors are coming down. What will or should we be looking at in the future of our facilities?

Preventable injuries are the leading cause of death for British Columbians aged 1-44 and tragically, claim the lives of more children in our province than all other causes. As a result, the Community Against Preventable Injuries (Preventable) was established to significantly reduce both the number and severity of preventable injuries in BC. Preventable is the first-ever province-wide social marketing organization working to address the common attitude underlying preventable injuries that happen at home, at work, at play, and on the road: “it's not going to happen to me”.

In 2009, Preventable launched a holistic social marketing campaign aimed at reminding British Columbians to “have a word with themselves” before taking everyday risks. This session will focus on Preventable' s communication strategy – how it was developed and why it works – and illustrate successful examples from past campaigns.

Remember the fairytale girl who visited the three bears' home in the woods, trying out their chairs, beds and then porridge in groups of three in order to get it “just right”? As a facility owner/operator how do you get to the point to feel comfortable in saying to your customers and decision makers: “this is just right

The session will discuss the need and role of asset management in our communities to address infrastructure issues. Federal and Provincial funding programs are requiring engagement of our communities in the asset management process to qualify for funding. The presentation will focus of the 'whys' and lesson learned in carrying out asset management programs and communicating the results.

Sports and fitness surfaces for indoor facilities often need to serve a variety of needs, from sport activities to hosting events and more. Learn more about what makes a good surface for a range of programming Explore methods of evaluating sports floors and criteria for judging and specifying sports surfaces. Take a practical look into biomechanics, dynamic testing and sports surface research, including case history applications. Examine the design, purpose and use of sports surfacing as it relates to user comfort, safety and performances. Learn about the functional relationship between sports surfaces and building design and construction.

RFABC - CHALLENGING GHANGE

2017 Conference Topics

Aquatic Centre Air Quality Managment

Four Legged-Friendly Parks

Sponsorships/Naming Rights

Disaster Management & Emergency Preparedness

Using Social Media the Right Way

For many years, the potential for harmful air quality at indoor swimming pool natatoriums has been an issue and concern raised by aquatic facility professionals. This presentation will offer a basic explanation of the potential issues, causes, and the measures that can and should be implemented to successfully reduce trichloramine levels and mitigate toxic air conditions at indoor aquatic facilities.

Well planned dog parks can unite the community – both human and canine. Dog parks continue to pop up across the country, and for good reason. This session takes a look at finding the right site and designing a dog-friendly setting and educating users park through marketing and programming.

Parks and recreation venues and events offer an excellent opportunity for businesses and individuals to support the community, while at the same time achieve marketing goals for corporations and philanthropic recognition desires for citizens. Learn techniques to secure funding for naming and secondary rights for suppliers and facility/event sponsors, as well as the importance of the thorough valuation and packaging of the various civic assets and event participation. Strategic planning for sponsorships is as important as the planning of the facility and/or event itself

The mission of any disaster management and emergency preparedness plan is to ensure a coordinated response to any significant emergency that poses a risk to the safety of facility users, staff, spectators, and area residents. Ensuring safety requires the close coordination and cooperation of a variety of public safety agencies that have the authority over the site, as well as other supporting agencies and contractors.

Today, social media encompasses a broad sweep of online activities, all of which contribute to your parks and recreation digital footprint. Every day, it seems new online tools, platforms and advances introduce fresh opportunities to build your virtual footprint. As a recreation and entertainment facilities, we believe that social media can drive business and support for our professional development efforts.

Following the Changing Landscape

Testing the Waters

Customer Service – Getting It Right

A Fine Balance: Planning for Risks Arising from Recreation Facilities

Facility Use Allocation

This session will discuss the various regulations, both present and future that may affect the manner in which we operate our community facilities.

While there are many ways to raise revenues via smart programming, cutting costs is often a necessity in order to improve the bottom line. This session focuses on tips in operating a safe and cost-effective aquatic facility. including issues and new ideas in water treatment.

Quality customer service is an integral part of everyone's job in Parks & Recreation, and involves three key components that operate concurrently: friendly, informed and empowered staff; customer-friendly policies and procedures; and inviting, accessible and desired facilities, programs and services. How do we achieve these three components, staff (including vendors, volunteers and interns) while adhering to department customer service standards.

Running a recreational facility is fraught with risk, but how you identify and plan for that risk can improve your operation's bottom line and optimize your service delivery. In this session, Megan Chorlton and Nicole Purves from the Municipal Insurance Association of BC will lead a discussion about risks arising from the operation of recreation facilities. They will examine the MIABC's claims statistics and share some examples of claims involving recreation facilities. Participants will identify and prioritize risks that arise in their operations and brainstorm some mitigation strategies that staff can put into place to minimize these risks, with an emphasis on developing written defensible policies and proper documentation.

Due to the limited number of available playing fields, ice and gym time, Departments usually establish criteria for facility use and monitor proper use of allocations and permits. In order to be recognized by parks and recreation and eligible for field/ice allocation, community sports leagues and organizations must meet certain criteria. What criteria does your community set and how do you monitor facility use after permit issue?

Member Full Conference.......................................................... $600

Non-member Full Conference..................................................$700

Member One Day ........................................................................$280

Non-member One Day ...............................................................$330

Member Half Day ........................................................................$140

Non-member Half Day ...............................................................$160

Golf Only .......................................................................................$100

Banquet Only .................................................................................$75

Tuesday Dinner and Trade Show Only ......................................$25

Registration Costs

RFABC - CHALLENGING GHANGE

2017 Conference Speakers Bios

Ward Prine, Director, Strategic AccountsCleanCore Technologies

Megan Bailey CPHR, HR GeneralistVancouver Island University

Ward Prine reports directly to President/CEO, Mike Draper. As Director, Strategic Accounts, Ward is responsible for overseeing operations and customer relations with strategically targeted national and international accounts for CleanCore Technologies. In addition, Ward also manages relationships with large Nebraska based clients that he developed who represent strategic industries for CleanCore Technologies. Ward is also a member of CleanCore's Executive Strategic Committee meeting with CleanCore's executive staff and Ambassadors.

Ward also owns Corporate Caddie Janitorial Services in the metro community of Omaha, Nebraska. Corporate Caddie is a BSC(Building Service Contractor) company that he built in 2009. Corporate Caddie provides custodial services to customers in health care, commercial, financial, and manufacturing markets.

Ward has played a key role in establishing relationships with targeted national U.S. accounts in the K-12, higher education, and health care industries. Ward also has established relationships with key international rep groups that are gaining fast traction in their respective markets. Ward's unique expertise in the building service industry allows him to take an active role at targeted accounts by not only meeting with key administrative personnel, but also working with the custodial crews in the training process of CleanCore's cleaning system. Ward's skills has allowed him to travel to key markets presenting and training facility staff members the most efficient and effective ways to use CleanCore's sustainable cleaning system.

Ward holds a BA degree (1986) from Wartburg College in Waverly, Iowa where he participated in college basketball and tennis. Ward also earned a Masters of Public Administration degree (1989) from Drake University in Des Moines, Iowa. He enjoys playing golf with friends and family, working out, reading, and watching college basketball and football. Ward and his wife Kelly also enjoy traveling to University of Wyoming to watch their adoptive son Ja'Chai play college football and soon to University of North Dakota to watch their son Wil play college football.

Megan Bailey, CPHR, has worked in the forest industry, municipal and federal government, and now works in Human Resources at Vancouver Island University. Megan is a life-long learner, having completed her undergraduate degree and post-degree diploma while working. She is now completing her MBA part-time while working.

Megan's has owned Nanaimo Yoga Sanctuary for 12 years and will bring her knowledge as a studio owner to complement her Human Resources expertise.

Megan's facilitation style is discussion-based and places value on sharing/participation of the professionals in attendance. Bring your curiosity and energy to be engaged and learn from each other.

Deb Beaton-SmithDirector of Artist Adminstration, Grants and DevelopmentAtomique Productions

Susan CrawfordManagerRecTec Industries Vancouver

Vince Kreiser

Deb Beaton-Smith is an expert in working large-scale events and music festivals and is currently the Sr. Project Manager for Victoria's official Canada 150 event known as Spirit of 150 Victoria. She is also the Director of Artist Admin, Grants & Development for Atomique Productions and Rifflandia Festival. This is her tenth year with Rifflandia Festival and fifth year with Rock the Shores Festival.

Deb started Beat Music Management 13 years ago in Victoria to provide Artist and Event Management. Initially focusing on Artist Management, Deb has since moved solely into the world of Event Management. Previous roles include: Project Manager for Canada Day 2016, Host Chair and Co-Producer for BreakOut West 2015 (Western Canadian Music Awards), Event Program Manager for Canada Day 2012, Event Program Manager for BC Day 2012, Logistics Manager for 2010 Organic Island's Festival and Artist Merchandise Manager for 2010 Olympic Surrey site. Deb Beaton-Smith is a Director on the Board of MusicBC, a Juno Judge and a FACTOR Juror.

Susan Crawford has proudly led the team at RecTec Industries for over 28 years. Her expertise in design, development and play education shines through in every project she undertakes. In fact, as a self-professed play enthusiast, you're just as likely to find her zipping around at one of RecTec's latest park construction sites, as you are to see her hard at work around a boardroom table hammering out design details with her clients. With her extensive industry knowledge, her commitment to community engagement and her passion for healthy, active living, Susan strives to ensure RecTec Industries remains on the cutting edge of its field. She is a great inspiration to the RecTec staff, encouraging them to recognize the unique nature of each client's needs and the privilege of creating lasting community legacies throughout the province.

Vince Kreiser recently retired from the position of Program Coordinator and one of the Instructors for the two-year Recreation Leadership Diploma Program at Langara College in Vancouver, BC Canada. He worked at the College for 30 years. In his first year of retirement Vince has been busy working on a number of projects for the RFABC. He is also a “game day” volunteer for the Vancouver Giants of the Western Hockey League.

In addition to his work at the College, Vince has conducted workshops, seminars and courses throughout Canada and the U.S.A. relating to facility management and operations

RFABC - CHALLENGING GHANGE

2017 Conference Speakers Bios

Mark HentzeARCHITECT AIBC, AAA, NLAA, IAKS, MRAICVICE PRESIDENT, VANCOUVER

Mark Brown, Performance Sponsorships

Marin Katov, Architect AIBC, SAA, Architecture 49

Mark heads HDR | CEI's recreation, culture and community sector, leading significant public projects throughout Canada. Mark is a former professional hockey player who brings his passion for sports and community recreation to his work, from the design charrette to design concepts. He is a frequent presenter at industry conferences and events around the world.

Mark Brown has led the coordination and development of fundraising strategies for many recreational and civic projects in both British Columbia and Alberta. Mr. Brown has been working in the local government field for over 37 years.

He worked as the project manager and fund development coordinator for numerous buildings in Qualicum Beach British Columbia, including innovative financing to build a Public Private Partnership (P3) Town Hall and Library complex. In addition, he spearheaded the coordination of grants, sponsorships and naming rights for a Civic/Convention Centre.

Mr. Brown was also directly involved in arranging P3 funding to construct a twin arena in conjunction with a shopping mall in Parksville, BC.

He recently managed the fundraising strategy for a $7 million fieldhouse addition to a recreation complex in High River Alberta, that included securing the naming rights for the building and meeting rooms, as well as banner advertising inside the complex.

Mark is currently coordinating and leading the development of a fundraising strategy for a $25 million K-9 School and Regional Recreation Facility in Strathmore Alberta including the methodology for sponsorships, naming rights, advertising as well as grants and donations.

Marin has decade of specialized sport and recreation expertise. He has focused on stadiums, arenas, and professional and community facilities. His portfolio is rounded out with the design of sports program facilities including gymnasiums, sports medicine clinics, field houses and team rooms.

Marin is a core sector leader at A49 responsible for sport project design through to construction. He provides strong multi-disciplinary team and specialist consultant and supplier co-ordination and is involved on projects at a detailed level from start to finish.

Dr. Ian Pike PhD, BC Injury Research and Prevention Unit

Tom Watson Owner, Recreation Excellence

Wally Wells, Asset Management BC

Andrew (Andy) Nemeth, Robbins Sports Floors

Dr. Ian Pike is Co-Executive Director, The Community Against Preventable Injuries (a.k.a. Preventable); Associate Professor of Pediatrics at UBC; Director of the BC Injury Research and Prevention Unit; and Investigator at BC Children's Hospital Research Institute. His academic training is in health promotion and injury prevention, with emphasis on population health and the workplace. He has some 30 years' experience in injury prevention and healthy lifestyle promotion, and has worked in the private, not-for-profit and academic sectors. As the Spokesperson for Preventable, Dr. Pike has been quoted or interviewed by the media over one hundred times since 2009 on various aspects of injury prevention.

Man ShoesYour Better

Life

Wally is a professional engineer with 50 years' practice in both the public and private sector. Starting in 2007 he helped create Asset Management BC engaging major public sector professional associations, all forms of local governments in BC, fist nations and the Province of BC. Prior to that he was a member of the National Asset Management Working Group and the Governing Council of InfraGuide. Though much of his working career was in the private sector as a consultant, he has worked with community across Canada for over 40 years. For the last 11 years, he has been an “Island” resident living in Nanaimo

Bachelor of Physical Education/Major Mathematics, UBC. Certified Non-Practicing Teacher, Ministry of Education, B.C. Member Association for Learning Environments. 35 years' experience in Sports Contracting. Technical Consultant Sports Surfaces. Served on past RFABC Committees. Past Director of Sport BC.

With a background in professional sports, a degree in Leisure Services, a master's degree in Human Leisure Development, and diplomas in Fitness, Nutrition and Marketing, along with nearly 30 years of upper-level management experience, Tom Watson is a respected leader in the recreation industry. As founder of Recreation Excellence, Tom has a proven track record of successfully managing municipal facilities throughout British Columbia and Alberta.

A certified Elite Life Coach, Customer Service Trainer, creative consultant, and positive team organizer, Tom is also a noted motivational speaker and author of the book In addition to his work with Recreation Excellence, Tom heads up

, a company committed to empowering people to achieve balanced success, both at home and at work

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RFABC - CHALLENGING GHANGE

2017 Conference Speakers Bios

Harold Stewart, LEED AP – Principal at The AME Consulting Group Ltd.

Rob Walter, Eng.L., AScT, LEED AP – President and Principal at The AME Consulting Group Ltd.

Harold has worked in the mechanical consulting industry since 1981, predominantly with a single, multi-discipline firm. He began his career with Keen Engineering, where he became an Associate in 1986 and a Principal in 1998. He remained as Principal when Keen was acquired by Stantec, leading a team of 28 staff and the discipline group responsible for quality and risk management. In 2007 Harold joined AME as a Principal where he is responsible for the operation and management of the firm and is based out of AME's Vancouver office.

Throughout his career, Harold's in-depth specialist expertise has proved integral to the success of a wide range of complex civic and community recreation buildings, aquatic facilities and multi-sport recreation centres, including the new Grandview Heights Aquatic Complex, Guildford Aquatic Centre Expansion, Penticton Recreation Centre, Richmond Olympic Oval, the Canada Games Pool in Kamloops, and Vanderhoof Aquatic Centre - to name just a few.

Harold thinks outside the box to create integrated mechanical systems, implementing sustainable strategies and innovative technologies wherever possible. He is highly regarded as a dedicated and seasoned professional within the mechanical consulting industry.

Rob is founder and Principal of The AME Consulting Group Ltd. (AME) and has more than 25 years' mechanical consulting experience. He worked for Keen Engineering from 1988 until 2005, leaving the firm with a title of Design Principal within the Victoria office. That same year he founded The AME Consulting Group Ltd. in Victoria and has focused on the company's successful development and reputation as a high service firm. In the 11 years since its inception, AME has grown to include offices in Victoria, Vancouver and Calgary, and now has more than 80 employees.

Rob's extensive professional portfolio encompasses a broad range of sectors and his specialist expertise in aquatic and recreation centres is unsurpassed in the industry. Over the years, Rob has worked on more than 85 multi-use recreation facilities, including a range of Olympic and competitive sports facilities within Canada and internationally. He is recognized as an industry expert for his extensive knowledge and expertise in designing all types of aquatic filtration, primary and secondary disinfection systems, plumbing, HVAC, and arena refrigeration, and for his in-depth understanding of successfully integrating diverse mechanical systems.

Rob's accomplishments surpass anyone else in this industry, in aquatics and/or refrigeration. Furthermore, he is committed to sustainable, cost- and energy-efficient mechanical design and leading-edge technology.

Bev Windjack, LADR Landscape Architects

Aaron Dawson, Emergency Program CoordinatorCity of Parksville

Bev has over 30 years' experience in all aspects of private sector landscape architecture and an established reputation for facilitation, public presentation, and design excellence. She received Master of Landscape Architecture & Bachelor of Environmental Studies degrees from the University of Manitoba, and a Professional Specialization Certificate in Ecological Restoration from the University of Victoria. Bev is a LEED accredited professional and an active member of the CSLA's Advisory Task Force and Climate Change Action Committee, the BC Professional Association's Climate Action Working Group, and the University of Victoria's Restoration Advisory Committee.She has participated on numerous advisory and steering committees over the years, including serving as Co-Chair of the City of Victoria's Advisory Design Panel, BCSLA Director, and juror for the CSLA National Awards program. Bev facilitated the 2012 'Landscape Roundtable' at the BC CEFPI Conference in Kelowna, BC, and participated, by invitation, in the 2014 City of Victoria's Harbour Dialogue Technical Workshop.

Aaron Dawson is the Emergency Program Coordinator for the City of Parksville, a position held since 2009. Aaron joined the City in 2006 as Deputy Emergency Program Coordinator and prior to joining the City, he was a Primary Care Paramedic with the BC Ambulance Service.

Aaron is responsible for the preparation and maintenance of the City's emergency program and the delivery of education programs for both personal and neighbourhood emergency preparedness.

In addition, Aaron works in coordination with the emergency program coordinators from the Town of Qualicum Beach and Regional District of Nanaimo taking a regional approach to emergency management across all of District 69 through the Emergency Management Oceanside (EMO).

Aaron brings a varied educational background to the field of emergency management providing for a broad view and approach to his position.

RFABC - CHALLENGING GHANGE

2017 Conference Speakers Bios

Chris Burdge, bWest Interactive

Rajesh Kamboj BCSA

Michael Henderson HCMA

Andrea Hinck, Manager, Industry Training go2HR

Since 1994 Chris has been leveraging Internet based communications to build brands for companies such as BMW, Royal Bank, and Nestle Purina, as well as BC based businesses like the Victoria International Airport, Island Savings and Oak Bay Marine Group. He has led the digital marketing practice at global agencies McCann Erikson, Publicis and Cove-Ito Japan.In 2009 Chris founded bWEST, a social media consulting firm focused on helping companies develop social marketing strategies to effectively grow their business.

In 2010 Chris co-founded , Canada's largest conference dedicated to the exploration and sharing of ideas and insights around social media. The conference boasts more than 100 world-class and has attracted over 2,000 attendees.

Social Media Camp

speakers

For more than 20 years, Rajesh has been actively involved in the inspection, operation and maintenance of heavy machineries, out of which 11 years related experience in power plants over 1000 m2. He holds a 1st Class Power Engineer certificate, degree in Mechanical Engineering and Post Graduate Certificate in Marine engineering.

With a unique focus on sports, recreation and community centres, Michael has acted as Project Architect for some of HCMA's largest aquatic and recreation projects, both in BC and across Canada. A skilled leader, Michael oversaw the design and construction of the award-winning Hillcrest Centre, which was voted Best Community Centre by locals in the Georgia Straight's Best of Vancouver for three consecutive years (2012-2015). He is currently leading the Complexe Aquatique de Laval, a design competition won by HCMA + NFOE in joint venture. He has also served on the City of Vancouver's City Planning Commission, a public advisory body to city staff and council. Outside of HCMA, Michael finds inspiration relaxing at the family cabin he designed on Sidney Island, running West Coast trails and wandering around foreign cities.

Andrea joined the go2HR team in November 2015 and brings more than 25 years' experience in the tourism and hospitality industry, 10 of which are in human resource management at the operation and corporate levels. She manages and implements go2HR's industry training programs and projects including WorldHost initiatives. She also liaises with go2HR committees, industry associations, employers, training providers, and other stakeholders. Andrea is a Chartered Professional in Human Resources (CPHR) and holds a certificate in leadership coaching and a diploma as a provincial instructor in adult education.

Nicole Purves, Municipal Insurance Association of British Columbia

Megan Chorlton, Municipal Insurance Association of British Columbia

Nicole Purves is the Deputy Director of Claims at the MIABC. Nicole has worked in the insurance industry for 20 years, the last 18 years involved in claims handling, specializing in casualty claims. She has been with the MIABC since December 2008. She has also received her designation as a Chartered Insurance Professional.

Megan Chorlton is the Director of Member Services and Assistant General Counsel at the Municipal Insurance Association of British Columbia (the MIABC). Megan graduated from the Faculty of Law at the University of Alberta in 2005. Following law school, Megan clerked for the Alberta Court of Queen's Bench and the Alberta Court of Appeal. She was called to the bar in 2007 and worked for a regional law firm in Vancouver, specializing in municipal and insurance defense litigation, where the MIABC was one of her clients. Megan joined the MIABC as a staff lawyer in 2013. Prior to her legal career, Megan taught elementary school from 1996 to 2002 upon having received a B.Ed. from McGill University and a M.Ed. from the University of Alberta.

Megan was appointed the MIABC's Director of Member Services in the spring of 2014 and Assistant General Counsel in January 2016. She is responsible for overseeing the provision of risk management services, property appraisals, the Casual Legal Advice Program, the MIABC's publications and other member service initiatives as well as assisting the MIABC's General Counsel in overseeing the MIABC's in house legal department.

2017 Conference Sponsors

Accent Refrigeration SystemsCimco RefrigerationTrane NorthwestCritical Environment TechnologiesCascadia Sport Systems Inc.Jet Ice Ltd.

Conference Sponsors

Accent Refrigeration Systems

Trane Northwest

Jet Ice Ltd.

Critical Environment Technologies

Cascadia Sport Systems Inc.

Cimco Refrigeration

CascadiaSport Systems Inc.