ACCE’s 14th Annual Edition - U.S. Chamber of Commerce · commerce across the United States and Canada. All invitees are members of the Association of Chamber of Commerce Executives

Trends in Chamber Operations 2017

ACCE’s 14th Annual Edition

Produced in part through generous support from

Chamber OperationsSurvey Report FY 2017

Fourteenth Annual Chamber Operations Survey

ACCE Chamber Operations Survey Report FY 2017

ACCE's 2017 Operations Survey Report

IntroductionOverview of the SurveyThis fourteenth annual ACCE Chamber Operations Survey continues to build on data collection from and about chambers of commerce. Statistics have been calculated from 252 chambers' 2017 program year data for the following areas:

• Organizational structure and function

• Governance

• Staffing

• Membership

• Finances

PurposeACCE strives to identify standards for statistics most chambers track in their organizations. The Chamber Operations Survey is conducted annually with questions carefully worded to ensure appropriate apples-to-apples comparisons.

Survey MethodsSurvey invitations were emailed to 1,257 chambers of commerce across the United States and Canada. All invitees are members of the Association of Chamber of Commerce Executives. The survey was administered online, and ACCE staff compiled data from survey questions completed as of March 30, 2018.

Respondent Profile252 chambers of commerce responded to the survey, approximately a 20% response rate.

• 73 respondents have annual total revenue of $450,000 and under

• 48 respondents have annual total revenue between $450,001 and $900,000

• 66 respondents have annual total revenue between $900,001 and $2,000,000

• 41 respondents have annual total revenue between $2,000,001 and $5,000,000

• 24 respondents have annual total revenue above $5,000,000

Most of the averages in this publication represent the median vs. the mean average used in prior years. The median average neutralizes outliers, whereas the mean average did not. Annual trend data in this publication will have a mix of mean averages for years 2012-2013 and median average for 2014-2017.

Contact ACCEQuestions? Contact us at [email protected]

ACCE Chamber Operations Survey Report FY 2017 | 3


Organizational Structure and Function1. Number of Chamber Mergers

2. Number of Major Functions Assumed by Another Organization

3. Chambers with or without CVB/ED

4. Comparison of Select Chamber Metrics by Structure and Function

Governance1. Voting Board Members on Board of Directors

2. Life, Emeritus, and Ex-Officio Board Members

3. Number of Executive Committee Members

4. Number of Times the Board Meets Annually

5. Number of Times the Executive Committee Meets Annually

Staffing1. Number of Members per FTE

(Full-Time Equivalent)

2. Revenue per FTE

3. Personnel Expense per FTE

4. Staff Turnover Rate

5. Employee Tenure in Years

Table of Contents

Membership1. Member Retention - Accounts

2. First Year Member Retention - Accounts

3. Member Retention - Dollars

4. Current Membership

5. Minimum Dues (Base Investment)

6. Market Penetration Rate

7. Chamber Members by Employee Size: Distribution by Chamber Members' Number of Employees

8. Revenue per Member

9. Member Dues Investment

10. Percentage of Canceled Members Due to Going Out of Business

11. Years Using a Tiered Dues Formula; and 11b. Change in Member Accounts by Number of Years Using a Tiered Dues Structure

Finance1. Breakdown of Total Revenue

2. Fundraising Revenue as a Percentage of Total Revenue

3. Expense per Member

4. Personnel as a Percentage of Total Expense

5. Breakdown as a Percentage of Total Expense

6. Number of Survey Participants in Percentage Range of Annual Expense Covered by Reserves

7. Net Assets

8. Net Assets as a Percentage of Annual Expenses

9. Chambers with a 501c(3) Foundation


Number of Respondents

n Category 1: $450,000 and under

n Category 2: $450,001 - $900,000

n Category 3: $900,001 - $2 million

n Category 4: $2,000,001 - $5 million

n Category 5: above $5 million

29%

19%

26%

16%

10%Category 1:

$450,000 and under

Category 5: above

$5 million

Category 2: $450,001 - $900,000

Category 3: $900,001 - $2 million

Category 4: $2 million - $5 million

Breakdown by percentage of total respondents. Where 252 respondents equals 100%, each category size below is shown as a percentage of the total.


158

47 26 21

0

50

100

150

200

Chamber Only Chamber and Economic Development Chamber and CVB Chamber, Economic Development &CVB

Organizational function(s) and the corresponding number of survey respondents with those functions.


Total Annual Revenue Categories


n Category 2: $450,001 - $900,000





Organizational Structure and Function1. Total Number of Chamber Mergers

Survey Question: Has your chamber merged with another organization in your region

(e.g., a merger of ED and chamber or multiple chamber merger) in fiscal year 2017?

2. Total Number of Major Functions Assumed by Another Organization

Survey Question: Has your chamber lost any major organizational functions to another organization in your region (e.g., a separation of ED and chamber and tourism) in fiscal year 2017?

4

3

2

1

00

1

2

3

4

5

Category 1:$450,000 and under

Category 2:$450,001 - $900,000

Category 3:$900,001 - $2 million

Category 4:$2,000,001 - $5 million

Category 5:above $5 million

3

0

2

0

1

0

1

2

3

4


Category 2:$450,001 - $900,000







n Category 2: $450,001 - $900,000





Organizational Structure and Function

3. Chambers with or without CVB/ED

Survey Question: If your chamber is NOT responsible for primary functions of Economic Development (ED) and/or Convention and Visitor's Bureau (CVB), choose

"Chamber of Commerce." If your chamber is responsible for ED primary functions, choose "Chamber and ED." If your chamber is responsible for CVB functions (but not

ED), choose "Chamber and Convention and Visitor's Bureau (CVB)." Otherwise, if your chamber is responsible for BOTH CVB and ED primary functions, choose the

"Chamber, CVB and ED" option.

78%

7%

15%

0%

75%

10%

6%8%

62%

17%

11% 11%

37%41%

10%12%

38% 38%

4%

21%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Chamber Only Chamber with ED Chamber with CVB Chamber with ED and CVB


Count

Average

Net Income

Average

Net Assets

Average Net

Assets as a

Percentage

of Total

Annual

Expenses

Average

Member

Retention Rate

- Dollars

Average

Member

Retention Rate

- Accounts

Average

Revenue per

Member

Average

Unrestricted

Revenue per

Member

Average

Unrestricted

Revenue per

FTE

Average

Revenue per

FTE

Chamber Only 140 $10,284 $271,645 42% 89% 85% $771 $832 $114,774 $119,128

Chamber with CVB 21 $20,379 $224,000 30% 91% 90% $588 $902 $90,951 $141,455

Chamber with Econ Dev (ED) 43 $23,174 $785,615 46% 89% 85% $1,046 $1,583 $117,725 $140,875

Chamber with both CVB and ED 17 $27,530 $1,418,523 61% 89% 86% $846 $1,281 $95,690 $146,583

ACCE's 2017 Operations Survey

Organizational Structure and Function

4. Comparison* of Chamber Metrics by Structure and Function

*Note: Not all chambers provided answers to this question. Only chambers who indicated organization function are included in this breakdown.




n Category 2: $450,001 - $900,000





Governance1. Median Number of Voting Members on Board of Directors

16 21 24

36

62

0

20

40

60

80

100


Category 2:$450,001 - $900,000




2. Median Number of Life, Emeritus, and Ex-Officio Board Members

1 2 3 5 7

0

20

40


Category 2:$450,001 - $900,000




3. Median Number of Executive Committee Members

2017 M

edia

n2017 M

edia

n

5 7 8 1018

0

20

40


Category 2:$450,001 - $900,000




2017

Media

n




n Category 2: $450,001 - $900,000





Governance

4. Median Number of Times the Board Meets Annually

11 12 1010 6

0

20

40


Category 2:$450,001 - $900,000




11 12 12 12

7

0

20

40


Category 2:$450,001 - $900,000




2017

Media

n2017

Media

n

5. Median Number of Times the Executive Committee Meets Annually




n Category 2: $450,001 - $900,000





Staffing1. Average Number of Members per FTE (Full-Time Equivalent)

Calculation: average of (number of memberships divided by number of full-time staff equivalents)

2014-17 is a median average, 2012-13 represent the mean average

166 165 165160

152145

143140

132139

128123

108114

103

111 115109

85 8578 78 75 75

67 70

5055 52

48

0

20

40

60

80

100

120

140

160

180

2012 2013 2014 2015 2016 2017

Num

ber

of

Mem

bers




n Category 2: $450,001 - $900,000





Staffing2. Average Revenue per FTE

Calculation: average of (total revenue divided by number of full-time staff equivalents)


Revenue in D

ollars

$94,737$92,171

$96,667$101,333

$96,202

$94,141

$124,575 $125,790 $122,358

$122,159$117,196

$113,083

$148,036 $147,063

$135,024

$136,911

$139,818

$146,114

$178,934

$166,264$154,967

$164,892

$162,729 $160,912

$263,192

$227,745

$183,488$194,896

$204,014$208,521

$50,000

$100,000

$150,000

$200,000

$250,000

$300,000

2012 2013 2014 2015 2016 2017




n Category 2: $450,001 - $900,000





Staffing

Pers

onnel Expense

in D

ollars

3. Average Personnel Expense per FTE Calculation: average of (personnel expense divided by number of full-time staff)


$51,865 $52,056$50,000

$52,000$51,595 $50,061

$58,070$58,835

$61,993

$58,857 $59,775 $58,940

$64,794 $64,521

$69,959

$67,330$69,678

$72,542

$76,417 $75,078$78,163

$77,626$80,224

$80,435

$87,928

$91,139 $92,105

$89,634

$85,938

$99,414

$40,000

$45,000

$50,000

$55,000

$60,000

$65,000

$70,000

$75,000

$80,000

$85,000

$90,000

$95,000

$100,000

$105,000

2012 2013 2014 2015 2016 2017




n Category 2: $450,001 - $900,000





Staffing4. Average Staff Turnover Rate

Calculation: (number of employees at the end of fiscal year 2016 minus number of those still employed

at the end of fiscal year 2017) divided by the number of employees at the end of fiscal year 2016

0% 1%10%

20%13%

0%

20%

40%

60%

80%

100%


Category 2:$450,001 - $900,000




2017 M

edia

n

5. Average Employee Tenure in YearsCalculation: (total number of years each current employee has worked for the organization)

divided by the number of current employees

5 5 6 6 8

0

20

40


Category 2:$450,001 - $900,000




2017

Media

n




n Category 2: $450,001 - $900,000





Membership1a. Average Member Retention - Accounts

This chart shows annual member retention of accounts percentages, calculated as follows, with 2017 as an example: (number

of 2016 membership accounts minus number of cancellations in 2017), divided by the number of 2016 membership accounts.


Perc

enta

ge o

f Reta

ined A

ccounts

87% 87% 87%

89%

88%

87%

85%

86% 86% 87%

88%

85%

85%

84%

86%

88%

85%

8…

84%

85%85%

85%

86%87%

84%

81%

85%

83%83%

85%

78%

80%

82%

84%

86%

88%

90%

2012 2013 2014 2015 2016 2017

87%

85%




n Category 2: $450,001 - $900,000





Membership

1b. Member Retention - Accounts

Mean Average of 10 Lowest and 10 Highest

66%69%

75%

80% 80%

94% 92% 92% 92%

87%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Category 1: $450,000 and under

Category 2: $450,001 - $900,000


Category 4: $2,000,001-$5 million

Category 5: above $5 million




n Category 2: $450,001 - $900,000





Membership

2a. Average First Year Member Retention - AccountsThis chart shows first year member retention of accounts percentages, calculated as follows, with 2017 as

an example: (number of 2016 new member accounts minus number of new member cancellations in 2017)

divided by the number of 2016 new member accounts.


78%

69%

78%

87%84%

84%

71% 72% 75%

73% 75% 77%

68%

62%

67%

71%70%

63%66%61%

64%

66%

66%

68%

66%

48%

67%

65%

59%

69%

40%

50%

60%

70%

80%

90%

2012 2013 2014 2015 2016 2017

Perc

enta

ge o

f Reta

ined F

irst

Year

Accounts




n Category 2: $450,001 - $900,000




44%

49%

41%

55%

57%

96%

89% 88% 88%

79%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Membership

2b. Average First Year Member Retention - Accounts



Category 2: $450,001 - $900,000


Category 4: $2,000,001 -$5 million





n Category 2: $450,001 - $900,000





Membership

3a. Average Member Retention - Dollars

This chart shows the percentage of retained dues dollars year to year, calculated as follows with 2017 as an example:

(dues of 2016 memberships minus dues of canceled members in 2017) divided by dues of 2016 memberships.


88%

88%

91% 91%

90%

89%

87%88% 88%

87%

88%

86%

89% 89%

88%

90%

89%

88%

88% 88%

90% 90%

89%

91%

90%

89% 90%

87%

89%

87%

82%

83%

84%

85%

86%

87%

88%

89%

90%

91%

92%

2012 2013 2014 2015 2016 2017

Perc

enta

ge o

f D

ollars

Reta

ined




n Category 2: $450,001 - $900,000




72%

66%

78%82%

84%

97% 95% 94% 94% 95%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Membership

3b. Average Member Retention - Dollars



Category 2: $450,001 - $900,000







n Category 2: $450,001 - $900,000




462

733

922

1,339

1,932

0

500

1,000

1,500

2,000

2,500


Membership

4. Median Current Membership

Median number of members in each revenue category.


Category 2: $450,001 - $900,000


Category 4: $2,000,001- $5 million


Num

ber

of

Mem

bers




n Category 2: $450,001 - $900,000




$250

$298

$348

$393

$465

$0

$50

$100

$150

$200

$250

$300

$350

$400

$450

$500


Minimum Dues4. Median Minimum Dues

Median chamber membership minimum dues in each revenue category.


Category 2: $450,001 - $900,000


Category 4: $2,000,001- $5 million


Min

imum

Dues




n Category 2: $450,001 - $900,000




34%

28%

25%

23%

29% 30%

27%

23%

19%

17%

20%

18%

22%20%

17%

19%

18%

13%13%

15%15%

14%

15%

11%

8% 8%

5%6% 6%

8%

0%

5%

10%

15%

20%

25%

30%

35%

40%

2012 2013 2014 2015 2016 2017


Membership

5. Market Penetration Rate

Calculation: average of (number of chamber members divided by the total number of businesses in the service area)


Perc

enta

ge o

f M

ark

et

Penetr

ati

on




n Category 2: $450,001 - $900,000





Membership7. Chamber Members by Employee Size: Distribution by Chamber Members' Number of Employees

Survey question: Enter the percentage of chamber members based on number of employees.

35%

28%

16%

9%

12%

35%

25%15%

11%

14%

42%

26%

14%

9%

9%

47%

25%

11%

8%

9%

50%

19%

13%

9%

9%

over 100employees

1-5 employees

6-20employees

21-50employees

51-100 employees

1-5 employees

over 100employees

6-20 employees

21-50 employees

51-100 employees

1-5 employees

over 100employees

6-20 employees

21-50 employees

51-100 employees

1-5 employees

over 100employees

6-20 employees

26-50 employees

51-100 employees

1-5 employees

over 100employees

6-20 employees

21-50 employees

51-100 employees




n Category 2: $450,001 - $900,000





Membership

8a. Average Revenue per Member

Calculation: average of (total revenue divided by total number of members)


Dollars

$633 $606 $581 $635 $643 $627

$917 $947 $894 $875 $880 $900

$1,663$1,419

$1,239 $1,225 $1,177 $1,267

$2,385

$2,163 $2,084 $2,007$1,915

$2,110

$4,786

$3,919

$3,719$3,352 $3,571

$3,307

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

$4,500

$5,000

2012 2013 2014 2015 2016 2017




n Category 2: $450,001 - $900,000




$358$570

$828

$1,405

$2,431

$1,068

$1,504

$2,236

$3,997

$6,139

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000


Membership

8b. Average Revenue per Member



Category 2: $450,001 - $900,000


Category 4: $2,000,001 - $5

million





n Category 2: $450,001 - $900,000





Membership

9a. Average Member Dues Investment

Calculation: average of (total dollar value of member accounts divided by total number of member accounts)


$293 $276 $281$315

$293$273

$366 $398 $391$357 $372

$408

$569

$521$488 $487 $491

$512

$825

$702

$577 $569 $597

$670

$1,144 $1,123

$999 $973 $984$959

$0

$200

$400

$600

$800

$1,000

$1,200

2012 2013 2014 2015 2016 2017

Dollars




n Category 2: $450,001 - $900,000




$174$279 $310

$406

$650

$483

$632

$880

$1,719

$2,070

$0

$500

$1,000

$1,500

$2,000

$2,500


Membership

9b. Average Member Dues Investment



Category 2: $450,001 - $900,000







n Category 2: $450,001 - $900,000





Membership

16%13% 12% 11%

7%

0%

20%

40%

60%

80%

100%


Category 2:$450,001 - $900,000




10. Percentage of Canceled Members Due to Going Out of Business




n Category 2: $450,001 - $900,000





Membership

11a. Years Using a Tiered Dues Formula

46%

8%8%

38%32%

15%

17%

37%

42%

15%

9%

33%44%

10%

19%

27%

58%

11%

14%

18%

no tiered dues

Over 5 years

3 to 5 years

2 years or less

no tiered dues

Over 5 years

3 to 5 years

2 years or less

no tiered dues

Over 5 years

3 to 5 years

2 years or less

no tiered dues

Over 5 years

3 to 5 years

2 years or less

no tiered dues

3 to 5 years

Over 5 years

2 years or less




n Category 2: $450,001 - $900,000





Membership

11b. Change in member accounts over time by number of years using a tiered dues structureThe chart displays the number of chambers showing an increase vs. a decrease in number of members after implementing

tiered dues.

2 years or less (1 no impact) 3 to 5 years (6 no impact) over 5 years (11 no impact)

increased 8 12 28

decreased -5 -8 -4

8

12

28

-5

-8

-4

-10

-5

0

5

10

15

20

25

30

Num

ber

Report

ing D

ecre

ase

d v

s In

cre

ase

d Im

pact




n Category 2: $450,001 - $900,000





Dues Impact11c. Change in member dues over time by number of years

using a tiered dues structureDisplays the number of chambers showing an increase vs. a decrease in member dues after implementing tiered dues.

2 years or less (1 no impact) 3 to 5 years (2 no impact) over 5 years (4 no impact)

increased 19 26 44

decreased -2 -2 -3

19

26

44

-2 -2-3

-10

0

10

20

30

40

50

Num

ber

Report

ing D

ecre

ase

d v

s In

cre

ase

d Im

pact



n Category 1: $450,000 and underACCE's 2017 Operations Survey Report

Finance

1a. Breakdown of Total Revenue - Category 1: $450,000 and under

4%

0%

1%

1%

5%

4%

1%

7%

10%

68%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Other

Public Policy

Product

Affinity

Grants/Contracts

CVB

Economic Development

Advertising

Event

Membership Dues



n Category 2: $450,001 - $900,000ACCE's 2017 Operations Survey Report

Finance

1b. Breakdown of Total Revenue - Category 2: $450,001 - $900,000

4%

0%

0%

1%

4%

2%

17%

4%

14%

53%

0% 10% 20% 30% 40% 50% 60%

Other

Public Policy

Product

Affinity

Grants/Contracts

CVB


Advertising

Event

Membership Dues



n Category 3: $900,001 - $2 millionACCE's 2017 Operations Survey Report

Finance

1c. Breakdown of Total Revenue - Category 3: $900,001 - $2 million

7%

0%

0%

2%

5%

11%

4%

7%

11%

53%

0% 10% 20% 30% 40% 50% 60%

Other

Public Policy

Product

Affinity

Grants/Contracts

CVB


Advertising

Event

Membership Dues



n Category 4: $2,000,001 - $5 millionACCE's 2017 Operations Survey Report

Finance1d. Breakdown of Total Revenue - Category 4: $2,000,001 - $5 million

10%

0%

1%

4%

4%

10%

12%

2%

11%

45%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Other

Public Policy

Product

Affinity

Grants/Contracts

CVB


Advertising

Event

Membership Dues



n Category 5: above $5 millionACCE's 2017 Operations Survey Report

Finance

1e. Breakdown of Total Revenue - Category 5: above $5 million

13%

0%

1%

5%

4%

12%

16%

0%

8%

41%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Other

Public Policy

Product

Affinity

Grants/Contracts

CVB


Advertising

Event

Membership Dues




n Category 2: $450,001 - $900,000





Finance

2. Average Fundraising Revenue as a Percentage of Total RevenueNumbers represent those chambers reporting revenue from fundraising. Survey question:

Enter the total revenue (restricted or unrestricted) raised through fundraising campaign(s) in 2017. This can include revenue from sponsorships, events, in-kind exchanges, and revenue entered in the "other" categories.

25%23% 22%

12%

21%

0%

25%

50%

Perc

ent

of

Tota

l Revenue


Category 2: $450,001 - $900,000


Category 4: $2,000,001 -





n Category 2: $450,001 - $900,000





Finance3. Average Expense per Member

Calculation: average of (total expenses divided by number of member accounts)


$640$612 $539 $579 $572

$621

$876 $905 $851 $836

$875$869

$1,344 $1,336$1,164 $1,234 $1,148

$1,215

$1,990 $2,049 $1,974 $2,061

$1,929

$2,222

$3,870 $3,743

$3,668

$3,115

$3,486

$3,344

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

$4,500

2012 2013 2014 2015 2016 2017

Avera

ge E

xpense

per

Mem

ber

in D

ollars




n Category 2: $450,001 - $900,000





Finance4. Personnel as a Percentage of Total Expense

49%46% 47%

43% 45%

5%6% 5%

6%7%


Category 2: $450,001 - $900,000


Category 4: $2,000,001 -


BenefitsBenefits Benefits

Benefits

SalariesSalariesSalariesSalariesSalaries

Benefits

Personnel Expenses include Salaries, Payroll Taxes, and Benefits




n Category 2: $450,001 - $900,000





Finance5. Breakdown as a Percentage of Total Expense

8% 8% 7% 7% 6%

1%

11%

9%

12% 16%

0%

2%

1%

2%1%

17%

15%

16% 11%

13%

4%

3%4% 6%

8%

0%

1%3%

4%

3%


Category 2: $450,001 - $900,000


Category 4: $2,000,001 -


Total Expenses include Occupancy, Economic Development, Small Business Development,

Events, Membership Retention and Recruitment, and Public Policy. All areas include personnel

expenses.




n Category 2: $450,001 - $900,000





Finance6. Number of Survey Participants in Percentage Range of Annual Expense Covered by Reserves

(i.e., 58% of chambers in Category 1 have reserves to cover 0-10% of total annual operating expense.)

32%

9%

5%

55%

24%

5%

8%

63%

46%

11%

14%

29%

40%

9%9%

42%58%

17%

11%

13%

11 to 20%

30+%

21-30%

0-10%

11 to 20%

30+%

21-30%

0-10%

11 to 20%

30+%

21-30%

0-10%

11 to 20%30+%

21-30%

0-10%

11 to 20%

30+%

21-30%

0-10%




n Category 2: $450,001 - $900,000




$97,973

$475,603 $419,993

$1,514,366

$3,654,720

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

$3,000,000

$3,500,000

$4,000,000


Finance

7. Median Net Assets

Calculation: median of (total assets minus total liabilities) per category


Category 2: $450,001 - $900,000







n Category 2: $450,001 - $900,000




42%

70%

42%

55% 56%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Finance

8. Net Assets as a Percentage of Annual ExpensesCalculation: median of (total assets minus total liabilities) divided by total expenses


Category 2: $450,001 - $900,000




Tota

l Annual Expense

Average Net Assets




n Category 2: $450,001 - $900,000





Finance9. Number of Chambers with a 501c(3) Foundation

28

25

34

37

21

45

23

30

4 3

0

10

20

30

40

50

60

YesYes

Yes

Yes

Yes

No

No

No No


Category 2: $450,001 - $900,000


Category 4: $2,000,001-$5 million


No

This slide shows the breakdown of number of chambers who indicated yes or no to having a 501c(3) Foundation in FY 2017.

ACCE Chamber Operations Survey Report FY 2017 |45


Appendix

ACCE's Dynamic Chamber Benchmarking was the survey instrument used to collect FY 2017 data in two sections: Chamber Profile and Operations Survey.

The complete set of questions for each survey section, including help text and answer choice, are available in the Data Collection Worksheet which may be downloaded in Excel from Dynamic Chamber Benchmarking, or from the PDF attached in this Appendix.



Participating Chambers

The list of ACCE chamber members who participated in the FY 2017 survey questions in ACCE's Dynamic Chamber Benchmarking platform is available as a separate

attachment file to this Appendix. The list shows chamber participants in alpha order by chamber name/state.


More on the FY 2017 Chamber Operations Survey in Dynamic Chamber Benchmarking Participating survey members in Dynamic Chamber Benchmarking (DCB) may download customized reports and PowerPoint slides as part of the ACCE member benefits.

Customized benchmarking groups can be chosen by one of more of the filters options or handpicked by chamber name.

Must be an ACCE member to participate in surveys. Contact Dana Ketterling at [email protected] to join.

Filter Options:

mailto:[email protected]

Example of a customized slide from the Operations Survey report in DCB:

Example of On-Demand Charting in “Compare by Question” tab from the Operations Survey module in DCB:

FY 2017 Chamber Operations Survey

Contact the HERO Team at ACCE to learn how to create custom reports comparing your chamber to peers.

[email protected]

mailto:[email protected]

Documents

ACCE’s 14th Annual Edition - U.S. Chamber of Commerce · commerce across the United States and Canada. All invitees are members of the Association of Chamber of Commerce Executives