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Level 3 Diploma in Management – Group A
LearnerAchievementPortfolio
Version AIQ004485
Qualification Accreditation Number:
601/3701/0
Active IQ wishes to emphasise that whilst every effort is made to ensure accuracy, the material contained within this document is subject to alteration or amendment in terms of overall policy, financial or other constraints. Reproduction of this publication is prohibited unless authorised by Active IQ Ltd. No part of this document should be published elsewhere or reproduced in any form without prior written permission.
Copyright © 2016 Active IQ Ltd. Not for resale
Copyright © 2016 Active IQ Ltd. Not for resale | 3
Active IQ Level 3 Diploma in Management
Qualification Accreditation Number: 601/3701/0
Personal details
Learner’s name:
Workplace:
Workplace address:
Workplace telephone number:
Assessor’s name:
Assessor’s telephone number:
Assessor’s email:
4 | Copyright © 2016 Active IQ Ltd. Not for resale
Introduction
Welcome to the Active IQ Level 3 Diploma in Management
This document is designed to assist you in gathering evidence to prove your competence against the standards in each of your chosen units. Your work-based assessor will provide you with guidance and support and help you decide on the best types of evidence to produce to prove competence.
When you start the qualification, your work-based assessor will usually help you to:• Identify what you can do already
• Agree on the standard and level you are aiming for
• Analyse what you need to learn
• Choose and agree on activities that allow you to learn what you need
Assessment is normally through on-the-job observation and questioning. You will produce evidence to prove you have the competence to meet the qualification’s standards. Your assessor will sign off units when they believe you are ready. The assessor will test your knowledge, understanding and work-based performance to make sure you can demonstrate competence in the workplace.
When planning assessments assessors will use a range of methods appropriate to you and required by the awarding body to assess you against the standards. The various methods of assessment that can be used are:
• Direct observation of you in the workplace
• Professional discussion
• Questioning
• Examination of workplace products you have produced
• Witness testimony
• Simulation (where allowed)
• DVD / Audio
Your assessor will explain all of these different methods to you.
You will compare your performance with the standards as you learn. You will look at what you have achieved, how much you still need to do and how you should go about it until you are assessed as competent for a unit. The qualification is suited to those who already have skills and want to develop them.
Copyright © 2016 Active IQ Ltd. Not for resale | 5
Active IQ Level 3 Diploma in Management
You must achieve a minimum of 55 credits.
You must complete all five units in mandatory group A (31 credits), a minimum of 17 credits from optional group B and a maximum of 7 credits from optional group C.
A minimum of 41 credits must be at level 3.
Unit Accreditation number
Level Credit
Mandatory units (Group A) You must complete all five units (31 credits)1. Manage personal and professional development T/506/2952 3 32. Manage team performance A/506/1821 3 43. Principles of leadership and management F/506/2596 3 84. Principles of people management R/506/1937 3 65. Principles of business D/506/1942 3 10
Optional units (Group B) You must achieve a minimum of 17 credits6. Promote equality, diversity and inclusion in the workplace T/506/1820 3 37. Manage individuals’ performance J/506/1921 3 48. Manage individuals’ development in the workplace L/506/1922 3 39. Chair and lead meetings Y/506/1924 3 3
10. Encourage innovation J/506/2292 3 411. Manage conflict within a team K/506/1927 3 512. Procure products and/or services M/506/1928 3 513. Implement change T/506/1929 3 514. Implement and maintain business continuity plans and processes K/506/1930 3 415. Collaborate with other departments M/506/1931 3 316. Support remote or virtual teams A/506/1933 3 417. Participate in a project F/506/1934 3 318. Develop and maintain professional networks J/506/1949 4 319. Develop and implement an operational plan Y/506/1955 4 520. Encourage learning and development M/506/1962 4 321. Discipline and grievance management A/506/1981 4 322. Develop working relationships with stakeholders F/506/1982 4 423. Manage physical resources K/506/1989 4 424. Manage the impact of work activities on the environment J/506/2907 4 425. Prepare for and support quality audits K/506/1992 4 326. Conduct quality audits T/506/1994 4 327. Manage a budget A/506/1995 4 428. Manage a project R/506/1999 4 729. Manage business risk L/506/2004 4 630. Manage knowledge in an organisation A/506/2032 4 531. Recruitment, selection and induction practice R/506/2909 4 632. Manage redundancy and redeployment M/506/2044 4 6
6 | Copyright © 2016 Active IQ Ltd. Not for resale
Optional units (Group C) You may achieve a maximum of 7 credits33. Buddy a colleague to develop their skills M/506/1895 2 334. Contribute to the improvement of business performance D/506/1911 3 635. Negotiate in a business environment H/506/1912 3 436. Develop a presentation K/506/1913 3 337. Deliver a presentation M/506/1914 3 338. Contribute to the development and implementation of an information
systemA/506/1916 3 6
39. Resolve customers’ problems K/506/2169 3 440. Resolve customers’ complaints R/506/2151 3 441. Gather, analyse and interpret customer feedback D/506/2170 3 542. Employee rights and responsibilities L/506/1905 2 243. Health and safety procedures in the workplace T/505/4673 2 244. Manage events M/506/1959 4 645. Review the quality of customer service F/506/2176 4 4
You may only complete 1 unit from each row.
Barred unitsThis unit Is barred against this unitUnit 17 Participate in a project (F/506/1934) Unit 28 Manage a project (R/506/1999)
Unit 28 Manage a project (R/506/1999) Unit 17 Participate in a project (F/506/1934)
Copyright © 2016 Active IQ Ltd. Not for resale | 7
Witness/Assessor Status List
Please ensure anybody who has made an assessment decision or provided a witness testi-mony within your portfolio has completed the witness/ assessor list
Witness name and address
Status ofWitness(See keybelow)
Relationship to learner Signature
Witness Status Key:1. Qualified Assessor, occupationally competent and familiar with standards
2. Qualified Assessor, not occupationally competent or familiar with standards
3. Occupationally competent, not an assessor (eg line manager)
4. Not occupationally competent, familiar with learner (eg customer)
8 | Copyright © 2016 Active IQ Ltd. Not for resale
Record of Achievement
Unit Name Date Completed
Assessor Signature
IV Signature (if sampled)
Date EV Signature (if
sampled)
Date
Mandatory
Optional Units
Copyright © 2016 Active IQ Ltd. Not for resale | 9
Master Evidence Index
Evidence Number
Description
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
Copy
right
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016
Activ
e IQ
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for
resa
le
Title
Man
age
pers
onal
and
pro
fess
iona
l dev
elop
men
t
Leve
l3
Cre
dit
3
Uni
t ac
cred
itatio
n no
.T/
506/
2952
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Be
able
to id
entif
y pe
rson
al a
nd
prof
essi
onal
de
velo
pmen
t re
quire
men
ts
1.1
Com
pare
sou
rces
of i
nfor
mat
ion
on p
rofe
ssio
nal d
evel
opm
ent t
rend
s an
d th
eir
valid
ity
1.2
Iden
tify
trend
s an
d de
velo
pmen
ts th
at in
fluen
ce th
e ne
ed fo
r pr
ofes
sion
al
deve
lopm
ent
1.3
Eval
uate
thei
r ow
n cu
rren
t and
futu
re p
erso
nal a
nd p
rofe
ssio
nal d
evel
opm
ent
need
s re
latin
g to
the
role
, the
team
and
the
orga
nisa
tion
2.
Be
able
to fu
lfil
a pe
rson
al a
nd
prof
essi
onal
de
velo
pmen
t pla
n
2.1
Eval
uate
the
bene
fits
of p
erso
nal a
nd p
rofe
ssio
nal d
evel
opm
ent
2.2
Expl
ain
the
basi
s on
whi
ch ty
pes
of d
evel
opm
ent a
ctio
ns a
re s
elec
ted
2.3
Iden
tify
curr
ent a
nd fu
ture
like
ly s
kills
, kno
wle
dge
and
expe
rienc
e ne
eds
usin
g sk
ills
gap
anal
ysis
2.4
Agre
e a
pers
onal
and
pro
fess
iona
l dev
elop
men
t pla
n th
at is
con
sist
ent w
ith
busi
ness
nee
ds a
nd p
erso
nal o
bjec
tives
2.5
Exec
ute
the
plan
with
in th
e ag
reed
bud
get a
nd ti
mes
cale
2.6
Take
adv
anta
ge o
f dev
elop
men
t opp
ortu
nitie
s m
ade
avai
labl
e by
pro
fess
iona
l ne
twor
ks o
r pr
ofes
sion
al b
odie
s
Man
dato
ry G
roup
AU
nit
1
3.
Be
able
to m
aint
ain
the
rele
vanc
e of
a p
erso
nal
and
prof
essi
onal
de
velo
pmen
t pla
n
3.1
Expl
ain
how
to s
et s
peci
fic, m
easu
rabl
e, a
chie
vabl
e, r
ealis
tic a
nd ti
me-
boun
d (S
MAR
T) o
bjec
tives
3.2
Obt
ain
feed
back
on
perf
orm
ance
from
a r
ange
of v
alid
sou
rces
3.3
Rev
iew
pro
gres
s to
war
d pe
rson
al a
nd p
rofe
ssio
nal o
bjec
tives
3.4
Amen
d th
e pe
rson
al a
nd p
rofe
ssio
nal d
evel
opm
ent p
lan
in th
e lig
ht o
f fee
dbac
k re
ceiv
ed fr
om o
ther
s
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
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right
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e IQ
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. Not
for
resa
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11
Copy
right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
Title
Man
age
team
per
form
ance
Leve
l3
Cre
dit
4
Uni
t ac
cred
itatio
n no
.A/
506/
1821
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f tea
m
perfo
rman
ce
1.1
Expl
ain
the
use
of b
ench
mar
ks in
man
agin
g pe
rfor
man
ce
1.2
Expl
ain
a ra
nge
of q
ualit
y m
anag
emen
t tec
hniq
ues
to m
anag
e te
am p
erfo
rman
ce
1.3
Des
crib
e co
nstra
ints
on
the
abili
ty to
am
end
prio
ritie
s an
d pl
ans
2.
Be
able
to a
lloca
te a
nd
assu
re th
e qu
ality
of
wor
k
2.1
Iden
tify
the
stre
ngth
s, c
ompe
tenc
es a
nd e
xper
tise
of te
am m
embe
rs
2.2
Allo
cate
wor
k on
the
basi
s of
the
stre
ngth
s, c
ompe
tenc
es a
nd e
xper
tise
of te
am
mem
bers
2.3
Iden
tify
area
s fo
r im
prov
emen
t in
team
mem
bers
’ per
form
ance
out
puts
and
st
anda
rds
2.4
Amen
d pr
iorit
ies
and
plan
s to
take
acc
ount
of c
hang
ing
circ
umst
ance
s
2.5
Rec
omm
end
chan
ges
to s
yste
ms
and
proc
esse
s to
impr
ove
the
qual
ity o
f wor
k
Uni
t 2
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right
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e IQ
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resa
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right
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Activ
e IQ
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resa
le
3.
Be
able
to m
anag
e co
mm
unic
atio
ns w
ithin
a
team
3.1
Expl
ain
to te
am m
embe
rs th
e lin
es o
f com
mun
icat
ion
and
auth
ority
leve
ls
3.2
Com
mun
icat
e in
divi
dual
and
team
obj
ectiv
es, r
espo
nsib
ilitie
s an
d pr
iorit
ies
3.3
Use
com
mun
icat
ion
met
hods
that
are
app
ropr
iate
to th
e to
pics
, aud
ienc
e an
d tim
esca
les
3.4
Prov
ide
supp
ort t
o te
am m
embe
rs w
hen
they
nee
d it
3.5
Agre
e w
ith te
am m
embe
rs a
pro
cess
for
prov
idin
g fe
edba
ck o
n w
ork
prog
ress
and
an
y is
sues
aris
ing
3.6
Rev
iew
the
effe
ctiv
enes
s of
team
com
mun
icat
ions
and
mak
e im
prov
emen
ts
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
Copy
right
© 2
016
Activ
e IQ
Ltd
. Not
for
resa
le |
15
Copy
right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Title
Prin
cipl
es o
f lea
ders
hip
and
man
agem
ent
Leve
l3
Cre
dit
8
Uni
t ac
cred
itatio
n no
.F/
506/
2596
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f effe
ctiv
e de
cisi
on m
akin
g
1.1
Exp
lain
the
impo
rtan
ce o
f defi
ning
the
obje
ctiv
es, s
cope
and
suc
cess
crit
eria
of
the
deci
sion
s to
be
take
nW
OR
KSH
EET
1.2
Ass
ess
the
impo
rtan
ce o
f ana
lysi
ng th
e po
tent
ial i
mpa
ct o
f dec
isio
n m
akin
g
1.3
Exp
lain
the
impo
rtan
ce o
f obt
aini
ng s
uffic
ient
val
id in
form
atio
n to
ena
ble
effe
ctiv
e de
cisi
on m
akin
g
1.4
Exp
lain
the
impo
rtan
ce o
f alig
ning
dec
isio
ns w
ith b
usin
ess
obje
ctiv
es, v
alue
s an
d po
licie
s
1.5
Exp
lain
how
to v
alid
ate
info
rmat
ion
used
in th
e de
cisi
on m
akin
g pr
oces
s
1.6
Exp
lain
how
to a
ddre
ss is
sues
that
ham
per
the
achi
evem
ent o
f tar
gets
and
qu
ality
sta
ndar
ds
2.
Und
erst
and
lead
ersh
ip
styl
es a
nd m
odel
s2.
1 E
xpla
in th
e di
ffere
nce
in th
e in
fluen
ce o
f man
ager
s an
d le
ader
s on
thei
r te
ams
2.2
Eva
luat
e th
e su
itabi
lity
and
impa
ct o
f diff
eren
t lea
ders
hip
styl
es in
diff
eren
t co
ntex
ts
2.3
Ana
lyse
theo
ries
and
mod
els
of m
otiv
atio
n an
d th
eir
appl
icat
ion
in th
e w
orkp
lace
Uni
t 3
3.
Und
erst
and
the
role
, fun
ctio
ns
and
proc
esse
s of
m
anag
emen
t
3.1
Ana
lyse
a m
anag
er’s
res
pons
ibili
ties
for
plan
ning
, coo
rdin
atin
g an
d co
ntro
lling
w
ork
3.2
Exp
lain
how
man
ager
s en
sure
that
team
obj
ectiv
es a
re m
et
3.3
Exp
lain
how
a m
anag
er’s
rol
e co
ntrib
utes
to th
e ac
hiev
emen
t of a
n or
gani
satio
n’s
visi
on, m
issi
on a
nd o
bjec
tives
3.4
Ana
lyse
theo
ries
and
mod
els
of m
anag
emen
t
3.5
Exp
lain
how
the
appl
icat
ion
of m
anag
emen
t the
orie
s gu
ide
a m
anag
er’s
act
ions
3.6
Exp
lain
the
oper
atio
nal c
onst
rain
ts im
pose
d by
bud
gets
4.
Und
erst
and
perf
orm
ance
m
easu
rem
ent
4.1
Exp
lain
the
rela
tions
hip
betw
een
busi
ness
obj
ectiv
es a
nd p
erfo
rman
ce m
easu
res
4.2
Exp
lain
the
feat
ures
of a
per
form
ance
mea
sure
men
t sys
tem
4.3
Exp
lain
how
to s
et k
ey p
erfo
rman
ce in
dica
tors
(K
PIs)
4.4
Exp
lain
the
tool
s, p
roce
sses
and
tim
etab
le fo
r m
onito
ring
and
repo
rtin
g on
bu
sine
ss p
erfo
rman
ce
4.5
Exp
lain
the
use
of m
anag
emen
t acc
ount
s an
d m
anag
emen
t inf
orm
atio
n sy
stem
s in
per
form
ance
man
agem
ent
4.6
Exp
lain
the
dist
inct
ion
betw
een
outc
omes
and
out
puts
Evi
denc
e R
equi
rem
ents
Th
is is
a k
now
ledg
e ba
sed
unit.
Ple
ase
see
wor
kshe
et s
ectio
n at
the
end
of M
anda
tory
Gro
up A
.
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right
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e IQ
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resa
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right
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Activ
e IQ
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for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Prin
cipl
es o
f peo
ple
man
agem
ent
Leve
l3
Cre
dit
6
Uni
t ac
cred
itatio
n no
.R
/506
/193
7
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f wor
kfor
ce
man
agem
ent
1.1
Expl
ain
the
rela
tions
hip
betw
een
Hum
an R
esou
rces
(H
R)
func
tions
and
oth
er
busi
ness
func
tions
WO
RK
SHEE
T
1.2
Expl
ain
the
purp
ose
and
proc
ess
of w
orkf
orce
pla
nnin
g
1.3
Expl
ain
how
em
ploy
men
t law
affe
cts
an o
rgan
isat
ion’
s H
R a
nd b
usin
ess
polic
ies
and
prac
tices
1.4
Eval
uate
the
impl
icat
ions
for
an o
rgan
isat
ion
of u
tilis
ing
diffe
rent
type
s of
em
ploy
men
t con
tract
s
1.5
Eval
uate
the
impl
icat
ions
for
an in
divi
dual
of d
iffer
ent t
ypes
of e
mpl
oym
ent
cont
ract
s
2.
Und
erst
and
equa
lity
of
oppo
rtun
ity, d
iver
sity
an
d in
clus
ion
2.1
Expl
ain
an o
rgan
isat
ion’
s re
spon
sibi
litie
s an
d lia
bilit
ies
unde
r eq
ualit
y le
gisl
atio
n
2.2
Expl
ain
the
bene
fits
that
effe
ctiv
e eq
ualit
y of
opp
ortu
nity
, div
ersi
ty a
nd in
clus
ion
polic
ies
brin
g to
indi
vidu
als
and
orga
nisa
tions
2.3
Expl
ain
the
lang
uage
and
beh
avio
ur th
at s
uppo
rt c
omm
itmen
ts to
equ
ality
of
oppo
rtun
ity, d
iver
sity
and
incl
usio
n
2.4
Expl
ain
how
to m
easu
re d
iver
sity
with
in a
n or
gani
satio
n
Uni
t 4
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e IQ
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resa
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right
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e IQ
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for
resa
le
3.
Und
erst
and
team
bu
ildin
g an
d dy
nam
ics
3.1
Expl
ain
the
diffe
renc
e be
twee
n a
grou
p an
d a
team
3.2
Out
line
the
char
acte
ristic
s of
an
effe
ctiv
e te
am
3.3
Expl
ain
the
tech
niqu
es o
f bui
ldin
g a
team
3.4
Expl
ain
tech
niqu
es to
mot
ivat
e te
am m
embe
rs
3.5
Expl
ain
the
impo
rtan
ce o
f com
mun
icat
ing
targ
ets
and
obje
ctiv
es to
a te
am
3.6
Exam
ine
theo
ries
of te
am d
evel
opm
ent
3.7
Expl
ain
com
mon
cau
ses
of c
onfli
ct w
ithin
a te
am
3.8
Expl
ain
tech
niqu
es to
man
age
confl
ict w
ithin
a te
am
4.
Und
erst
and
perf
orm
ance
m
anag
emen
t
4.1
Iden
tify
the
char
acte
ristic
s of
an
effe
ctiv
e pe
rfor
man
ce m
anag
emen
t sys
tem
4.2
Expl
ain
the
uses
of s
peci
fic, m
easu
rabl
e, a
chie
vabl
e, r
ealis
tic a
nd ti
me-
boun
d (S
MAR
T) o
bjec
tives
and
prio
ritie
s
4.3
Des
crib
e be
st p
ract
ice
in c
ondu
ctin
g ap
prai
sals
4.4
Expl
ain
the
fact
ors
to b
e ta
ken
into
acc
ount
whe
n m
anag
ing
peop
le’s
wel
lbei
ng
and
perf
orm
ance
4.5
Expl
ain
the
impo
rtan
ce o
f fol
low
ing
disc
iplin
ary
and
grie
vanc
e pr
oces
ses
5.
Und
erst
and
train
ing
and
deve
lopm
ent
5.1
Expl
ain
the
bene
fits
of e
mpl
oyee
dev
elop
men
t
5.2
Expl
ain
the
adva
ntag
es a
nd li
mita
tions
of d
iffer
ent t
ypes
of t
rain
ing
and
deve
lopm
ent m
etho
ds
5.3
Expl
ain
the
role
of t
arge
ts, o
bjec
tives
and
feed
back
in e
mpl
oyee
dev
elop
men
t
5.4
Expl
ain
how
per
sona
l dev
elop
men
t pla
ns s
uppo
rt th
e tra
inin
g an
d de
velo
pmen
t of
indi
vidu
als
5.5
Expl
ain
how
to m
ake
use
of p
lann
ed a
nd u
npla
nned
lear
ning
opp
ortu
nitie
s to
m
eet i
ndiv
idua
ls’ p
refe
rred
lear
ning
sty
les
5.6
Expl
ain
how
to s
uppo
rt in
divi
dual
s’ le
arni
ng a
nd d
evel
opm
ent
6.
Und
erst
and
rew
ard
and
reco
gniti
on6.
1 D
escr
ibe
the
com
pone
nts
of ‘t
otal
rew
ard’
6.2
Anal
yse
the
rela
tions
hip
betw
een
mot
ivat
ion
and
rew
ard
6.3
Expl
ain
diffe
rent
type
s of
pay
stru
ctur
es
6.4
Expl
ain
the
risks
invo
lved
in th
e m
anag
emen
t of r
ewar
d sc
hem
es
Evi
denc
e R
equi
rem
ents
This
is a
kno
wle
dge
base
d un
it. P
leas
e se
e w
orks
heet
sec
tion
at th
e en
d of
Man
dato
ry G
roup
A.
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e IQ
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resa
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e IQ
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resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Prin
cipl
es o
f bus
ines
s
Leve
l3
Cre
dit
10
Uni
t ac
cred
itatio
n no
.D
/506
/194
2
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
busi
ness
m
arke
ts1.
1 Ex
plai
n th
e ch
arac
teris
tics
of d
iffer
ent b
usin
ess
mar
kets
WO
RK
SHEE
T
1.2
Expl
ain
the
natu
re o
f int
erac
tions
bet
wee
n bu
sine
sses
with
in a
mar
ket
1.3
Expl
ain
how
an
orga
nisa
tion’
s go
als
may
be
shap
ed b
y th
e m
arke
t in
whi
ch it
op
erat
es
1.4
Des
crib
e th
e le
gal o
blig
atio
ns o
f a b
usin
ess
2.
Und
erst
and
busi
ness
in
nova
tion
and
grow
th2.
1 D
efine
bus
ines
s in
nova
tion
2.2
Expl
ain
the
uses
of m
odel
s of
bus
ines
s in
nova
tion
2.3
Iden
tify
sour
ces
of s
uppo
rt a
nd g
uida
nce
for
busi
ness
inno
vatio
n
2.4
Expl
ain
the
proc
ess
of p
rodu
ct o
r se
rvic
e de
velo
pmen
t
2.5
Expl
ain
the
bene
fits,
ris
ks a
nd im
plic
atio
ns a
ssoc
iate
d w
ith in
nova
tion
Uni
t 5
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e IQ
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resa
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e IQ
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resa
le
3.
Und
erst
and
finan
cial
m
anag
emen
t3.
1 Ex
plai
n th
e im
port
ance
of fi
nanc
ial v
iabi
lity
for
an o
rgan
isat
ion
WO
RK
SHEE
T
3.2
Expl
ain
the
cons
eque
nces
of p
oor
finan
cial
man
agem
ent
3.3
Expl
ain
diffe
rent
fina
ncia
l ter
min
olog
y
4.
Und
erst
and
busi
ness
bu
dget
ing
4.1
Expl
ain
the
uses
of a
bud
get
4.2
Expl
ain
how
to m
anag
e a
budg
et
5.
Und
erst
and
sale
s an
d m
arke
ting
5.1
Expl
ain
the
prin
cipl
es o
f mar
ketin
g
5.2
Expl
ain
a sa
les
proc
ess
5.3
Expl
ain
the
feat
ures
and
use
s of
mar
ket r
esea
rch
5.4
Expl
ain
the
valu
e of
a b
rand
to a
n or
gani
satio
n
5.5
Expl
ain
the
rela
tions
hip
betw
een
sale
s an
d m
arke
ting
Evi
denc
e R
equi
rem
ents
Th
is is
a k
now
ledg
e ba
sed
unit.
Ple
ase
see
wor
kshe
et s
ectio
n at
the
end
of M
anda
tory
Gro
up A
.
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
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right
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e IQ
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resa
le |
25
Active IQ Westminster HouseThe Anderson CentreErmine Business Park Huntingdon PE29 6XY
T 01480 467 950F 01480 456 [email protected]
Active IQ wishes to emphasise that whilst every effort is made to ensure accuracy, the material contained within this document is subject to alteration or amendment in terms of overall policy, financial or other constraints. Reproduction of this publication is prohibited unless authorised by Active IQ Ltd. No part of this document should be published elsewhere or reproduced in any form without prior written permission.
Copyright © 2016 Active IQ Ltd. Not for resale.
Title
Prom
ote
equa
lity,
div
ersi
ty a
nd in
clus
ion
in th
e w
orkp
lace
Leve
l3
Cre
dit
3
Uni
t ac
cred
itatio
n no
.T/
506/
1820
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
orga
nisa
tiona
l asp
ects
of
equ
ality
, div
ersi
ty
and
incl
usio
n in
the
wor
kpla
ce
1.1
Expl
ain
the
diffe
renc
e be
twee
n eq
ualit
y, d
iver
sity
and
incl
usio
n
1.2
Expl
ain
the
impa
ct o
f equ
ality
, div
ersi
ty a
nd in
clus
ion
acro
ss a
spec
ts o
f or
gani
satio
nal p
olic
y
1.3
Expl
ain
the
pote
ntia
l con
sequ
ence
s of
bre
ache
s of
equ
ality
legi
slat
ion
1.4
Des
crib
e no
min
ated
res
pons
ibili
ties
with
in a
n or
gani
satio
n fo
r eq
ualit
y, d
iver
sity
an
d in
clus
ion
2.
Und
erst
and
the
pers
onal
asp
ects
of
equa
lity,
div
ersi
ty
and
incl
usio
n in
the
wor
kpla
ce
2.1
Expl
ain
the
diffe
rent
form
s of
dis
crim
inat
ion
and
hara
ssm
ent
2.2
Des
crib
e th
e ch
arac
teris
tics
of b
ehav
iour
that
sup
port
s eq
ualit
y, d
iver
sity
and
in
clus
ion
in th
e w
orkp
lace
2.3
Expl
ain
the
impo
rtan
ce o
f dis
play
ing
beha
viou
r th
at s
uppo
rts
equa
lity,
div
ersi
ty
and
incl
usio
n in
the
wor
kpla
ce
3.
Be
able
to s
uppo
rt
equa
lity,
div
ersi
ty
and
incl
usio
n in
the
wor
kpla
ce
3.1
Ensu
re c
olle
ague
s ar
e aw
are
of th
eir
resp
onsi
bilit
ies
for
equa
lity,
div
ersi
ty a
nd
incl
usio
n in
the
wor
kpla
ce
3.2
Iden
tify
pote
ntia
l iss
ues
rela
ting
to e
qual
ity, d
iver
sity
and
incl
usio
n in
the
wor
kpla
ce
3.3
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, a
nd le
gal a
nd e
thic
al
requ
irem
ents
whe
n su
ppor
ting
equa
lity,
div
ersi
ty a
nd in
clus
ion
in th
e w
orkp
lace
Opt
iona
l Gro
up B
Uni
t 6
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e IQ
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resa
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1
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e IQ
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. Not
for
resa
le
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
Copy
right
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016
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e IQ
Ltd
. Not
for
resa
le |
3
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right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Title
Man
age
indi
vidu
als’
per
form
ance
Leve
l3
Cre
dit
4
Uni
t ac
cred
itatio
n no
.J/
506/
1921
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f un
derp
erfo
rman
ce in
th
e w
orkp
lace
1.1
Expl
ain
typi
cal o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
on
disc
iplin
e, g
rieva
nce
and
deal
ing
with
und
erpe
rfor
man
ce
1.2
Expl
ain
how
to id
entif
y ca
uses
of u
nder
perf
orm
ance
1.3
Expl
ain
the
purp
ose
of m
akin
g in
divi
dual
s aw
are
of th
eir
unde
rper
form
ance
cl
early
but
sen
sitiv
ely
1.4
Expl
ain
how
to a
ddre
ss is
sues
that
ham
per
indi
vidu
als’
per
form
ance
1.5
Expl
ain
how
to a
gree
a c
ours
e of
act
ion
to a
ddre
ss u
nder
perf
orm
ance
2.
Be
able
to m
anag
e in
divi
dual
s’
perf
orm
ance
in th
e w
orkp
lace
2.1Agreewithteammembersspecific,measurable,achievable,realisticandtime-
boun
d (S
MAR
T) o
bjec
tives
that
alig
n to
org
anis
atio
nal o
bjec
tives
2.2
Del
egat
e re
spon
sibi
lity
to in
divi
dual
s on
the
basi
s of
thei
r ex
pert
ise,
com
pete
nce,
sk
ills,
kno
wle
dge,
and
dev
elop
men
t nee
ds
2.3
Appl
y m
otiv
atio
n te
chni
ques
to m
aint
ain
mor
ale
2.4
Prov
ide
info
rmat
ion,
res
ourc
es a
nd o
n-go
ing
men
torin
g to
hel
p in
divi
dual
s m
eet
thei
r ta
rget
s, o
bjec
tives
and
qua
lity
stan
dard
s
2.5
Mon
itor
indi
vidu
als’
pro
gres
s to
war
ds o
bjec
tives
in a
ccor
danc
e w
ith a
gree
d pl
ans
2.6
Rec
ogni
se in
divi
dual
s’ a
chie
vem
ent o
f tar
gets
and
qua
lity
stan
dard
s
2.7
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, a
nd le
gal a
nd e
thic
al
requ
irem
ents
whe
n m
anag
ing
indi
vidu
als’
per
form
ance
in th
e w
orkp
lace
Uni
t 7
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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016
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e IQ
Ltd
. Not
for
resa
le |
5
Copy
right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
Title
Man
age
indi
vidu
als’
dev
elop
men
t in
the
wor
kpla
ce
Leve
l3
Cre
dit
3
Uni
t ac
cred
itatio
n no
.L/
506/
1922
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Be
able
to c
arry
ou
t per
form
ance
ap
prai
sals
1.1
Exp
lain
the
purp
ose
of p
erfo
rman
ce r
evie
ws
and
appr
aisa
ls
1.2
Exp
lain
tech
niqu
es to
pre
pare
for
and
carr
y ou
t app
rais
als
1.3
Pro
vide
a p
rivat
e en
viro
nmen
t in
whi
ch to
car
ry o
ut a
ppra
isal
s
1.4
Car
ry o
ut p
erfo
rman
ce r
evie
ws
and
appr
aisa
ls in
acc
orda
nce
with
org
anis
atio
nal
polic
ies
and
proc
edur
es
1.5Provideclear,specificandevidence-basedfeedbacksensitively
1.6Agreefutureactionsthatareconsistentwithappraisalfindingsandidentified
deve
lopm
ent n
eeds
2.
Be
able
to s
uppo
rt
the
lear
ning
and
de
velo
pmen
t of
indi
vidu
al te
am
mem
bers
2.1
Des
crib
e tra
inin
g te
chni
ques
that
can
be
appl
ied
in th
e w
orkp
lace
2.2
Ana
lyse
the
adva
ntag
es a
nd d
isad
vant
ages
of l
earn
ing
and
deve
lopm
ent
inte
rven
tions
and
met
hods
2.3
Exp
lain
org
anis
atio
nal l
earn
ing
and
deve
lopm
ent p
olic
ies
and
reso
urce
ava
ilabi
lity
2.4
Rev
iew
indi
vidu
als’
lear
ning
and
dev
elop
men
t nee
ds a
t reg
ular
inte
rval
s
2.5
Sug
gest
lear
ning
and
dev
elop
men
t opp
ortu
nitie
s an
d in
terv
entio
ns th
at a
re li
kely
to
mee
t ind
ivid
ual a
nd b
usin
ess
need
s
Uni
t 8
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e IQ
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resa
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e IQ
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resa
le
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate: Co
pyrig
ht ©
201
6 Ac
tive
IQ L
td. N
ot fo
r re
sale
| 9
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e IQ
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resa
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Title
Chai
r an
d le
ad m
eetin
gs
Leve
l3
Cre
dit
3
Uni
t ac
cred
itatio
n no
.Y/
506/
1924
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Be
able
to p
repa
re to
le
ad m
eetin
gs1.
1 Id
entif
y th
e ty
pe, p
urpo
se, o
bjec
tives
, and
bac
kgro
und
to a
mee
ting
1.2
Iden
tify
thos
e in
divi
dual
s ex
pect
ed, a
nd th
ose
requ
ired
to a
ttend
a m
eetin
g
1.3
Pre
pare
for
any
form
al p
roce
dure
s th
at a
pply
to a
mee
ting
1.4
Des
crib
e w
ays
of m
inim
isin
g lik
ely
prob
lem
s in
a m
eetin
g
1.5
Tak
e ac
tion
to e
nsur
e th
at m
eetin
g do
cum
enta
tion
is p
repa
red
corr
ectly
and
di
strib
uted
to th
e ag
reed
peo
ple
with
in th
e ag
reed
tim
esca
le
2.
Be
able
to c
hair
and
lead
mee
tings
2.1
Fol
low
bus
ines
s co
nven
tions
in th
e co
nduc
t of a
mee
ting
2.2
Fac
ilita
te m
eetin
gs s
o th
at e
very
one
is in
volv
ed a
nd th
e op
timum
pos
sibl
e co
nsen
sus
is a
chie
ved
2.3
Man
age
the
agen
da w
ithin
the
times
cale
of t
he m
eetin
g
2.4
Sum
mar
ise
the
agre
ed a
ctio
ns, a
lloca
ted
resp
onsi
bilit
ies,
tim
esca
les
and
any
futu
re a
rran
gem
ents
3.
Be
able
to d
eal w
ith
post
-mee
ting
mat
ters
3.1
Tak
e ac
tion
to e
nsur
e th
at a
ccur
ate
reco
rds
of a
mee
ting
are
prod
uced
and
di
strib
uted
in th
e ag
reed
form
at a
nd ti
mes
cale
3.2
Tak
e ac
tion
to e
nsur
e th
at p
ost-
mee
ting
actio
ns a
re c
ompl
eted
3.3
Eva
luat
e th
e ef
fect
iven
ess
of a
mee
ting
and
iden
tify
poin
ts fo
r fu
ture
impr
ovem
ent
Uni
t 9
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
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right
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e IQ
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resa
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right
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e IQ
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. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Enco
urag
e in
nova
tion
Leve
l3
Cre
dit
4
Uni
t ac
cred
itatio
n no
.J/
506/
2292
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Be
able
to id
entif
y op
port
uniti
es fo
r in
nova
tion
1.1
Ana
lyse
the
adva
ntag
es a
nd d
isad
vant
ages
of t
echn
ique
s us
ed to
gen
erat
e id
eas
1.2Explainhowinnovationbenefitsanorganisation
1.3
Exp
lain
the
cons
train
ts o
n th
eir
own
abili
ty to
mak
e ch
ange
s
1.4
Agr
ee w
ith s
take
hold
ers
term
s of
ref
eren
ce a
nd c
riter
ia fo
r ev
alua
ting
pote
ntia
l in
nova
tion
and
impr
ovem
ent
1.5Engageteammembersinfindingopportunitiestoinnovateandsuggest
impr
ovem
ents
1.6
Mon
itor
perf
orm
ance
, pro
duct
s an
d/or
ser
vice
s an
d de
velo
pmen
ts in
are
as th
at
maybenefitfrominnovation
1.7
Ana
lyse
val
id in
form
atio
n to
iden
tify
oppo
rtun
ities
for
inno
vatio
n an
d im
prov
emen
t
2.
Be
able
to g
ener
ate
and
test
idea
s fo
r in
nova
tion
and
impr
ovem
ent
2.1
Gen
erat
e id
eas
for
inno
vatio
n or
impr
ovem
ent t
hat m
eet t
he a
gree
d cr
iteria
2.2
Tes
t sel
ecte
d id
eas
that
mee
t via
bilit
y cr
iteria
2.3Evaluatethefitnessforpurposeandvalueoftheselectedideas
2.4
Ass
ess
pote
ntia
l inn
ovat
ions
and
impr
ovem
ents
aga
inst
the
agre
ed e
valu
atio
n cr
iteria
Uni
t 1
0
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e IQ
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resa
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e IQ
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resa
le
3.
Be
able
to im
plem
ent
inno
vativ
e id
eas
and
impr
ovem
ents
3.1
Exp
lain
the
risks
of i
mpl
emen
ting
inno
vativ
e id
eas
and
impr
ovem
ents
3.2Justifyconclusionsofefficiencyandvaluewithevidence
3.3Preparecostingsandschedulesofworkthatwillenableefficientimplementation
3.4Designprocessesthatsupportefficientimplementation
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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e IQ
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resa
le |
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e IQ
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resa
le
Title
Manageconflictwithinateam
Leve
l3
Cre
dit
5
Uni
t ac
cred
itatio
n no
.K
/506
/192
7
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
principlesofconflict
man
agem
ent
1.1Evaluatethesuitabilityofdifferentmethodsofconflictmanagementindifferent
situ
atio
ns
1.2Describethepersonalskillsneededtodealwithconflictbetweenotherpeople
1.3Analysethepotentialconsequencesofunresolvedconflictwithinateam
1.4Explaintheroleofexternalarbitrationandconciliationinconflictresolution
2.
Be
able
to r
educ
e th
e potentialforconflict
with
in a
team
2.1
Com
mun
icat
e to
team
mem
bers
thei
r ro
les,
res
pons
ibili
ties,
obj
ectiv
es a
nd
expe
cted
sta
ndar
ds o
f beh
avio
ur
2.2
Expl
ain
to te
am m
embe
rs th
e co
nstra
ints
und
er w
hich
oth
er c
olle
ague
s w
ork
2.3
Rev
iew
sys
tem
s, p
roce
sses
, situ
atio
ns a
nd s
truct
ures
that
are
like
ly to
giv
e ris
e to
conflictinlinewithorganisationalprocedures
2.4Takeactiontominimisethepotentialforconflictwithinthelimitsoftheirown
auth
ority
2.5
Expl
ain
how
team
mem
bers
’ per
sona
litie
s an
d cu
ltura
l bac
kgro
unds
may
giv
e ris
e toconflict
Uni
t 1
1
3.
Be
able
to d
eal w
ith
conflictwithinateam
3.1Assesstheseriousnessofconflictanditspotentialimpact
3.2
Trea
t eve
ryon
e in
volv
ed w
ith im
part
ialit
y an
d se
nsiti
vity
3.3Decideacourseofactionthatoffersoptimumbenefits
3.4
Expl
ain
the
impo
rtan
ce o
f eng
agin
g te
am m
embe
rs’ s
uppo
rt fo
r th
e ag
reed
ac
tions
3.5
Com
mun
icat
e th
e ac
tions
to b
e ta
ken
to th
ose
who
may
be
affe
cted
by
it
3.6
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
whendealingwithconflictwithinateam
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
may
be
used
for
all l
earn
ing
outc
omes
and
ass
essm
ent c
riter
ia if
no
natu
rally
occ
urrin
g ev
iden
ce is
ava
ilabl
e
Supp
lem
enta
ry e
vide
nce
Supp
lem
enta
ry e
vide
nce
such
as
ques
tioni
ng m
ay b
e us
ed fo
r al
l lea
rnin
g ou
tcom
es a
nd a
sses
smen
t crit
eria
if n
o na
tura
lly o
ccur
ring
evid
ence
is a
vaila
ble
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e IQ
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resa
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right
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e IQ
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. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Proc
ure
prod
ucts
and
/or
serv
ices
Leve
l3
Cre
dit
5
Uni
t ac
cred
itatio
n no
.M
/506
/192
8
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Be
able
to id
entif
y pr
ocur
emen
t re
quire
men
ts
1.1
Exp
lain
cur
rent
and
like
ly fu
ture
pro
cure
men
t req
uire
men
ts
1.2
Dec
ide
whe
ther
the
purc
hase
of p
rodu
cts
and/
or s
ervi
ces
offe
rs th
e or
gani
satio
n be
st v
alue
1.3
Eva
luat
e et
hica
l and
sus
tain
abili
ty c
onsi
dera
tions
rel
atin
g to
pro
cure
men
t
1.4
Jus
tify
the
deci
sion
to b
uy p
rodu
cts
and/
or s
ervi
ces
with
evi
denc
e of
an
anal
ysis
ofrisk,costsandbenefits
2.
Be
able
to s
elec
t su
pplie
rs2.
1 E
xpla
in th
e fa
ctor
s to
be
take
n in
to a
ccou
nt in
sel
ectin
g su
pplie
rs
2.2
Exp
lain
org
anis
atio
nal p
rocu
rem
ent p
olic
ies,
pro
cedu
res
and
stan
dard
s
2.3
Exp
lain
the
effe
ct o
f sup
plie
r ch
oice
on
the
supp
ly c
hain
2.4
Use
app
ropr
iate
med
ia to
pub
licis
e pr
ocur
emen
t req
uire
men
ts
2.5Confirmthecapabilityandtrackrecordofsuppliersandtheirproductsand/or
serv
ices
2.6Selectsuppliersthatmeettheprocurementspecification
Uni
t 1
2
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e IQ
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resa
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e IQ
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resa
le
3.
Be
able
to b
uy
prod
ucts
and
/or
serv
ices
3.1
Exp
lain
the
actio
n to
be
take
n in
the
even
t of p
robl
ems
aris
ing
3.2
Agr
ee c
ontra
ct te
rms
that
are
mut
ually
acc
epta
ble
with
in th
eir
own
scop
e of
au
thor
ity
3.3Recordagreementsmade,statingthespecification,contracttermsandanypost-
cont
ract
req
uire
men
ts
3.4
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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016
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e IQ
Ltd
. Not
for
resa
le |
21
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right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Title
Impl
emen
t cha
nge
Leve
l3
Cre
dit
5
Uni
t ac
cred
itatio
n no
.T/
506/
1929
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f cha
nge
man
agem
ent
1.1
Exp
lain
the
impo
rtan
ce o
f effe
ctiv
e le
ader
ship
whe
n im
plem
entin
g ch
ange
1.2
Exp
lain
the
role
of i
nter
nal a
nd e
xter
nal s
take
hold
ers
in th
e m
anag
emen
t of
chan
ge
1.3
Eva
luat
e th
e su
itabi
lity
of c
hang
e m
anag
emen
t mod
els
for
diffe
rent
con
text
s
1.4
Exp
lain
how
to a
sses
s th
e bu
sine
ss r
isks
ass
ocia
ted
with
cha
nge
1.5
Ass
ess
the
need
for
cont
inge
ncy
plan
ning
whe
n im
plem
entin
g ch
ange
1.6
Ass
ess
the
need
for
cris
is m
anag
emen
t whe
n im
plem
entin
g ch
ange
1.7
Exp
lain
the
diffe
rent
type
s of
bar
riers
to c
hang
e an
d ho
w to
dea
l with
thes
e
1.8
Exp
lain
how
to e
valu
ate
chan
ge m
anag
emen
t pro
ject
s
2.
Be
able
to p
lan
the
impl
emen
tatio
n of
ch
ange
2.1
Exp
lain
the
need
for
chan
ge
2.2
Exp
lain
the
pote
ntia
l con
sequ
ence
s of
not
impl
emen
ting
chan
ge
2.3
Exp
lain
the
role
s an
d re
spon
sibi
litie
s of
a c
hang
e m
anag
emen
t pro
ject
team
2.4Developaplanthatincludesspecific,measurable,achievable,realisticandtime-
boun
d (S
MAR
T) o
bjec
tives
and
res
ourc
es
Uni
t 1
3
2.5
Brie
f tea
m m
embe
rs o
n th
eir
role
s an
d re
spon
sibi
litie
s an
d th
e ob
ject
ives
of t
he
chan
ge
2.6
Gai
n ac
cept
ance
to th
e ne
ed fo
r ch
ange
from
team
mem
bers
and
oth
er
stak
ehol
ders
3.
Be
able
to m
anag
e th
e im
plem
enta
tion
of a
ch
ange
pla
n
3.1
Exp
lain
org
anis
atio
nal e
scal
atio
n pr
oces
ses
for
repo
rtin
g pr
oble
ms
3.2
Ana
lyse
the
adva
ntag
es a
nd d
isad
vant
ages
of m
onito
ring
tech
niqu
es
3.3
Impl
emen
t the
pla
n w
ithin
the
agre
ed ti
mes
cale
3.4Providesupporttoteammembersandotherstakeholdersaccordingtoidentified
need
s
3.5
Mon
itor
the
prog
ress
of t
he im
plem
enta
tion
agai
nst t
he p
lan
3.6
Man
age
prob
lem
s in
acc
orda
nce
with
con
tinge
ncy
plan
s
4.
Be
able
to e
valu
ate
the
effe
ctiv
enes
s of
th
e im
plem
enta
tion
of
chan
ge p
lans
4.1
Ass
ess
the
suita
bilit
y of
tech
niqu
es u
sed
to a
naly
se th
e ef
fect
iven
ess
of c
hang
e
4.2
Col
late
val
id fe
edba
ck a
nd in
form
atio
n fro
m s
take
hold
ers
4.3
Ana
lyse
feed
back
and
info
rmat
ion
agai
nst a
gree
d cr
iteria
4.4
Iden
tify
area
s fo
r fu
ture
impr
ovem
ent
4.5Communicatethelessonslearnedwiththosewhomaybenefit
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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e IQ
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resa
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23
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right
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e IQ
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. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Impl
emen
t and
mai
ntai
n bu
sine
ss c
ontin
uity
pla
ns a
nd p
roce
sses
Leve
l3
Cre
dit
4
Uni
t ac
cred
itatio
n no
.K
/506
/193
0
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Be
able
to p
lan
for
the
impl
emen
tatio
n of
bus
ines
s co
ntin
uity
pl
ans
and
proc
esse
s
1.1
Des
crib
e th
e co
mpo
nent
s of
a b
usin
ess
cont
inui
ty p
lan
1.2
Exp
lain
the
uses
of a
bus
ines
s co
ntin
uity
pla
n
1.3
Exp
lain
the
feat
ures
of d
iffer
ent b
usin
ess
cont
inui
ty p
lann
ing
mod
els
1.4
Exp
lain
the
pote
ntia
l con
sequ
ence
s of
inad
equa
te b
usin
ess
cont
inui
ty p
lans
and
pr
oces
ses
1.5Confirmtherequiredaim,scopeandobjectivesofbusinesscontinuityplans
1.6
Eng
age
stak
ehol
ders
in d
evel
opin
g bu
sine
ss c
ontin
uity
pla
ns a
nd p
roce
sses
1.7
Iden
tify
busi
ness
-crit
ical
pro
duct
s an
d/or
ser
vice
s an
d th
e ac
tiviti
es a
nd r
esou
rces
th
at s
uppo
rt th
em
Uni
t 1
4
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e IQ
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resa
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25
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right
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e IQ
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. Not
for
resa
le
2.
Be
able
to im
plem
ent
busi
ness
con
tinui
ty
plan
s an
d pr
oces
ses
2.1
Dev
elop
a fr
amew
ork
for
busi
ness
con
tinui
ty m
anag
emen
t
2.2
Rec
omm
end
reso
urce
s th
at a
re p
ropo
rtio
nate
to th
e po
tent
ial i
mpa
ct o
f bus
ines
s di
srup
tion
2.3
Com
mun
icat
e th
e im
port
ance
and
req
uire
men
ts o
f bus
ines
s co
ntin
uity
pla
ns a
nd
proc
esse
s to
sta
keho
lder
s
2.4
Mee
t the
ir ow
n ob
ject
ives
with
in th
e pl
an
3.
Be
able
to m
aint
ain
thefitnessforpurpose
of o
n-go
ing
busi
ness
co
ntin
uity
pla
ns a
nd
proc
esse
s
3.1
Pro
vide
trai
ning
for
staf
f who
may
be
affe
cted
3.2
Val
idat
e an
d te
st th
e st
reng
th o
f bus
ines
s co
ntin
uity
pla
ns a
nd p
roce
sses
3.3
Upd
ate
plan
s an
d pr
oces
ses
in th
e lig
ht o
f fee
dbac
k fro
m b
usin
ess
cont
inui
ty
exer
cise
s an
d ot
her
sour
ces
of in
form
atio
n
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Copy
right
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016
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e IQ
Ltd
. Not
for
resa
le |
27
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right
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e IQ
Ltd
. Not
for
resa
le
Title
Colla
bora
te w
ith o
ther
dep
artm
ents
Leve
l3
Cre
dit
3
Uni
t ac
cred
itatio
n no
.M
/506
/193
1
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to
colla
bora
te w
ith o
ther
de
part
men
ts
1.1
Expl
ain
the
need
for
colla
bora
ting
with
oth
er d
epar
tmen
ts
1.2
Expl
ain
the
natu
re o
f the
inte
ract
ion
betw
een
thei
r ow
n te
am a
nd o
ther
de
part
men
ts
1.3
Expl
ain
the
feat
ures
of e
ffect
ive
colla
bora
tion
1.4
Expl
ain
the
pote
ntia
l im
plic
atio
ns o
f ine
ffect
ive
colla
bora
tion
with
oth
er
depa
rtm
ents
1.5
Expl
ain
the
fact
ors
rela
ting
to k
now
ledg
e m
anag
emen
t tha
t sho
uld
be c
onsi
dere
d w
hen
colla
bora
ting
with
oth
er d
epar
tmen
ts
2.
Be
able
to id
entif
y op
port
uniti
es fo
r co
llabo
ratio
n w
ith o
ther
de
part
men
ts
2.1
Anal
yse
the
adva
ntag
es a
nd d
isad
vant
ages
of c
olla
bora
ting
with
oth
er
depa
rtm
ents
2.2
Iden
tify
with
whi
ch d
epar
tmen
ts c
olla
bora
tive
rela
tions
hips
sho
uld
be b
uilt
2.3
Iden
tify
the
scop
e fo
r an
d lim
itatio
ns o
f pos
sibl
e co
llabo
ratio
n
3.
Be
able
to c
olla
bora
te
with
oth
er d
epar
tmen
ts3.
1 Ag
ree
Serv
ice
Leve
l Agr
eem
ents
(SL
As),
obj
ectiv
es a
nd p
riorit
ies
of c
olla
bora
tive
arra
ngem
ents
3.2
Wor
k w
ith o
ther
dep
artm
ents
in a
way
that
con
tribu
tes
to th
e ac
hiev
emen
t of
orga
nisa
tiona
l obj
ectiv
es
Uni
t 1
5
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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016
Activ
e IQ
Ltd
. Not
for
resa
le |
29
Copy
right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
Title
Supp
ort r
emot
e or
virt
ual t
eam
s
Leve
l3
Cre
dit
4
Uni
t ac
cred
itatio
n no
.A/
506/
1933
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Be
able
to a
sses
s th
e su
ppor
t nee
ded
by
rem
ote
or v
irtua
l tea
ms
1.1
Iden
tify
the
reso
urce
req
uire
men
ts fo
r pr
ovid
ing
com
mun
icat
ion
tool
s an
d pr
oces
ses
for
rem
ote
or v
irtua
l wor
king
1.2
Spec
ify e
ffect
ive
tool
s an
d pr
oces
ses
that
are
cap
able
of s
uppo
rtin
g re
mot
e or
vi
rtua
l tea
ms
1.3
Iden
tify
proc
esse
s an
d sy
stem
s th
at w
ill e
nabl
e pe
ople
to c
onne
ct to
info
rmat
ion
and
know
ledg
e re
mot
ely
and
secu
rely
1.4
Plan
how
to a
ssur
e th
e sa
fety
of s
taff
in r
emot
e te
ams
2.
Be
able
to s
uppo
rt
rem
ote
or v
irtua
l tea
ms
2.1
Prov
ide
guid
elin
es, t
rain
ing,
info
rmat
ion
and
coac
hing
to s
uppo
rt r
emot
e or
vi
rtua
l tea
ms
2.2
Iden
tify
area
s fo
r im
prov
emen
t fro
m m
onito
ring
proc
esse
s an
d in
form
atio
n
2.3
Faci
litat
e in
tera
ctiv
e co
llabo
ratio
n am
ongs
t sta
keho
lder
s
2.4
Take
act
ion
to e
nsur
e th
at te
am m
embe
rs a
dher
e to
reg
ulat
ory,
pro
fess
iona
l and
co
mm
erci
al r
equi
rem
ents
2.5Takeactiontoensurethatdatasecurityandconfidentialityissuesarisingfrom
rem
ote
or v
irtua
l wor
king
are
add
ress
ed
2.6
Take
act
ion
to e
nsur
e th
at r
ecor
ds m
anag
emen
t iss
ues
aris
ing
from
rem
ote
or
virt
ual w
orki
ng a
re a
ddre
ssed
Uni
t 1
6
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e IQ
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resa
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31
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right
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e IQ
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. Not
for
resa
le
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Copy
right
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016
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e IQ
Ltd
. Not
for
resa
le |
33
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right
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016
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e IQ
Ltd
. Not
for
resa
le
Title
Part
icip
ate
in a
pro
ject
Leve
l3
Cre
dit
3
Acc
redi
tatio
n N
oF/
506/
1934
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to
man
age
a pr
ojec
t
1.1
Expl
ain
the
feat
ures
of a
pro
ject
bus
ines
s ca
se
1.2
Expl
ain
the
stag
es o
f a p
roje
ct li
fecy
cle
1.3
Expl
ain
the
role
s of
peo
ple
invo
lved
in a
pro
ject
1.4
Expl
ain
the
uses
of p
roje
ct-r
elat
ed in
form
atio
n
1.5
Expl
ain
the
adva
ntag
es a
nd li
mita
tions
of d
iffer
ent p
roje
ct m
onito
ring
tech
niqu
es
1.6 Analysetheinterrelationshipofprojectscope,schedule,finance,risk,qualityand
reso
urce
s
Uni
t 1
7
2.
Be
able
to s
uppo
rt th
e de
liver
y of
a p
roje
ct
2.1 Fulfiltheirroleinaccordancewithaprojectplan
2.2
Colle
ct p
roje
ct-r
elat
ed in
form
atio
n in
acc
orda
nce
with
pro
ject
pla
ns
2.3
Use
app
ropr
iate
tool
s to
ana
lyse
pro
ject
info
rmat
ion
2.4
Rep
ort o
n in
form
atio
n an
alys
is in
the
agre
ed fo
rmat
and
tim
esca
le
2.5
Dra
w is
sues
, ano
mal
ies
and
pote
ntia
l pro
blem
s to
the
atte
ntio
n of
pro
ject
m
anag
ers
2.6
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts in
su
ppor
ting
the
deliv
ery
of a
pro
ject
Evi
denc
e of
rea
l wor
k ac
tivity
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed fo
r th
is u
nit e
xcep
t as
deta
iled
belo
w.
Sim
ulat
ion
may
be
used
for
asse
ssm
ent c
riter
ia 2
.5 if
no
natu
rally
occ
urrin
g ev
iden
ce is
ava
ilabl
e.
Supp
lem
enta
ry e
vide
nce
Supp
lem
enta
ry e
vide
nce
such
as
ques
tioni
ng m
ay b
e us
ed fo
r as
sess
men
t crit
eria
2.5
if n
o na
tura
lly o
ccur
ring
evid
ence
is a
vaila
ble.
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e IQ
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resa
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Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Dev
elop
and
mai
ntai
n pr
ofes
sion
al n
etw
orks
Leve
l4
Cre
dit
3
Uni
t ac
cred
itatio
n no
.J/
506/
1949
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f effe
ctiv
e ne
twor
king
1.1
Des
crib
e th
e in
terp
erso
nal s
kills
nee
ded
for
effe
ctiv
e ne
twor
king
1.2
Exp
lain
the
basi
s on
whi
ch to
cho
ose
netw
orks
to b
e de
velo
ped
1.3Evaluatetheroleofsharedagendasandconflictmanagementinrelationship-
build
ing
1.4
Eva
luat
e th
e ro
le o
f the
inte
rnet
in b
usin
ess
netw
orki
ng
1.5
Ass
ess
the
impo
rtan
ce o
f fol
low
ing
up le
ads
and
actio
ns
1.6
Ana
lyse
eth
ical
issu
es r
elat
ing
to n
etw
orki
ng a
ctiv
ities
2.
Be
able
to id
entif
y pr
ofes
sion
al n
etw
orks
fo
r de
velo
pmen
t
2.1
Iden
tify
pote
ntia
l net
wor
ks fo
r pr
ofes
sion
al d
evel
opm
ent f
rom
an
anal
ysis
of t
heir
benefitscomparedwithindividualneedsandaspirations
2.2Shortlistnetworksfordevelopmentagainstdefinedcriteria
2.3Assessthebenefitsandlimitationsofjoiningandmaintainingselectednetwork(s)
3.
Be
able
to m
aint
ain
prof
essi
onal
net
wor
ks3.1Identifythepotentialformutualbenefitwithnetworkmembers
3.2
Pro
mot
e th
eir
own
skill
s, k
now
ledg
e an
d co
mpe
tenc
e to
net
wor
k m
embe
rs
3.3
Pro
vide
info
rmat
ion,
ser
vice
s or
sup
port
to n
etw
ork
mem
bers
whe
re th
e po
tent
ial
formutualbenefithasbeenidentified
Uni
t 1
8
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e IQ
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3.4Establishtheboundariesofconfidentiality
3.5
Agr
ee g
uide
lines
for
the
exch
ange
of i
nfor
mat
ion
and
reso
urce
s
3.6Takeactiontoensurethatparticipationinnetworksreflectscurrentanddefined
futu
re a
spira
tions
and
nee
ds
3.7
Mak
e in
trodu
ctio
ns to
peo
ple
with
com
mon
or
com
plem
enta
ry in
tere
st to
and
w
ithin
net
wor
ks
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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e IQ
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resa
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e IQ
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resa
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Title
Dev
elop
and
impl
emen
t an
oper
atio
nal p
lan
Leve
l4
Cre
dit
5
Uni
t ac
cred
itatio
n no
.Y/
506/
1955
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f op
erat
iona
l pla
nnin
g
1.1
Eva
luat
e th
e us
e of
ris
k an
alys
is te
chni
ques
in o
pera
tiona
l pla
nnin
g
1.2
Exp
lain
the
com
pone
nts
of a
n op
erat
iona
l pla
n
1.3
Ana
lyse
the
rela
tions
hip
betw
een
stra
tegi
c an
d op
erat
iona
l pla
ns
1.4
Eva
luat
e th
e us
e of
pla
nnin
g to
ols
and
tech
niqu
es in
the
oper
atio
nal p
lann
ing
proc
ess
1.5Explainhowtocarryoutacost-benefitanalysis
2.
Be
able
to d
evel
op a
n op
erat
iona
l pla
n2.1Identifyspecific,measurable,achievable,realisticandtime-bound(SMART)
obje
ctiv
es a
nd k
ey p
erfo
rman
ce in
dica
tors
(K
PIs)
2.2
Iden
tify
eval
uatio
n m
echa
nism
s ap
prop
riate
to th
e pl
an
2.3
Tak
e ac
tion
to e
nsur
e th
at p
lans
are
con
sist
ent w
ith o
rgan
isat
iona
l stra
tegy
, ob
ject
ives
, val
ues,
pol
icie
s an
d pr
oced
ures
2.4Developproportionateandtargetedplanstomanageidentifiedrisks
2.5
Tak
e ac
tion
to e
nsur
e th
at p
lans
com
plem
ent a
nd m
axim
ise
syne
rgy
with
oth
er
busi
ness
are
as
2.6
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
Uni
t 1
9
3.
Be
able
to im
plem
ent
an o
pera
tiona
l pla
n3.
1 Im
plem
ent p
lans
with
in a
gree
d bu
dget
s an
d tim
esca
les
3.2
Com
mun
icat
e th
e re
quire
men
ts o
f the
pla
ns to
thos
e w
ho w
ill b
e af
fect
ed
3.3
Rev
ise
plan
s in
the
light
of c
hang
ing
circ
umst
ance
s in
acc
orda
nce
with
stra
tegi
c objectivesandidentifiedrisks
4.
Be
able
to e
valu
ate
the
effe
ctiv
enes
s of
an
oper
atio
nal p
lan
4.1
Con
duct
per
iodi
c re
view
s of
the
prog
ress
and
effe
ctiv
enes
s of
the
plan
s, u
sing
in
form
atio
n fro
m a
ran
ge o
f sou
rces
4.2
Rep
ort o
n th
e ef
fect
iven
ess
of o
pera
tiona
l pla
ns in
the
appr
opria
te fo
rmat
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
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right
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e IQ
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resa
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e IQ
Ltd
. Not
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resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Enco
urag
e le
arni
ng a
nd d
evel
opm
ent
Leve
l4
Cre
dit
3
Uni
t ac
cred
itatio
n no
.M
/506
/196
2
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f lea
rnin
g an
d de
velo
pmen
t
1.1
Asse
ss th
e ro
le o
f con
tinuo
us p
rofe
ssio
nal d
evel
opm
ent (
CPD
) in
iden
tifyi
ng a
nd
mee
ting
indi
vidu
als’
lear
ning
and
dev
elop
men
t for
cur
rent
and
futu
re b
usin
ess
need
s
1.2
Anal
yse
the
adva
ntag
es a
nd li
mita
tions
of d
iffer
ent l
earn
ing
and
deve
lopm
ent
met
hods
1.3
Expl
ain
how
to id
entif
y in
divi
dual
s’ le
arni
ng a
nd d
evel
opm
ent n
eeds
1.4Evaluatetheroleofself-reflectioninlearninganddevelopment
2.
Be
able
to s
uppo
rt
indi
vidu
als’
lear
ning
an
d de
velo
pmen
t
2.1Promotethebenefitsoflearningtopeopleinownareaofresponsibility
2.2
Supp
ort i
ndiv
idua
ls in
iden
tifyi
ng th
eir
curr
ent a
nd li
kely
futu
re le
arni
ng a
nd
deve
lopm
ent n
eeds
from
a r
ange
of i
nfor
mat
ion
sour
ces
2.3
Agre
e w
ith in
divi
dual
s th
e le
arni
ng a
ctiv
ities
to b
e un
dert
aken
, ens
urin
g th
ey a
re
with
in a
gree
d bu
dget
s an
d co
nsis
tent
with
bus
ines
s ne
eds
2.4
Sum
mar
ise
agre
ed le
arni
ng o
bjec
tives
, lea
rnin
g ac
tiviti
es, r
evie
w m
echa
nism
s an
d su
cces
s cr
iteria
in a
per
sona
l dev
elop
men
t pla
n
2.5
Crea
te a
n en
viro
nmen
t tha
t enc
oura
ges
and
prom
otes
lear
ning
and
dev
elop
men
t
2.6
Prov
ide
oppo
rtun
ities
for
indi
vidu
als
to a
pply
thei
r de
velo
ping
com
pete
nce
in th
e w
orkp
lace
Uni
t 2
0
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e IQ
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e IQ
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resa
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3.
Be
able
to e
valu
ate
indi
vidu
als’
lear
ning
an
d de
velo
pmen
t
3.1
Anal
yse
info
rmat
ion
from
a r
ange
of s
ourc
es o
n in
divi
dual
s’ p
erfo
rman
ce a
nd
deve
lopm
ent
3.2
Eval
uate
the
effe
ctiv
enes
s of
diff
eren
t lea
rnin
g an
d de
velo
pmen
t met
hods
3.3
Agre
e re
visi
ons
to p
erso
nal d
evel
opm
ent p
lans
in th
e lig
ht o
f fee
dbac
k
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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e IQ
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resa
le |
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right
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e IQ
Ltd
. Not
for
resa
le
Title
Dis
cipl
ine
and
grie
vanc
e m
anag
emen
t
Leve
l4
Cre
dit
3
Uni
t ac
cred
itatio
n no
.A/
506/
1981
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es s
uppo
rtin
g th
e m
anag
emen
t of
dis
cipl
ine
and
grie
vanc
e ca
ses
1.1
Expl
ain
the
diffe
renc
e be
twee
n a
disc
iplin
e ca
se a
nd a
grie
vanc
e ca
se a
nd th
e im
plic
atio
ns fo
r th
eir
man
agem
ent
1.2
Expl
ain
sour
ces
of a
dvic
e an
d ex
pert
ise
on d
isci
plin
e an
d gr
ieva
nce
1.3
Expl
ain
the
lega
l obl
igat
ions
of e
mpl
oyer
s an
d th
e rig
hts
of e
mpl
oyee
s in
rel
atio
n to
dis
cipl
ine
and
grie
vanc
e ca
ses
1.4
Expl
ain
orga
nisa
tiona
l pro
cedu
res
for
the
man
agem
ent o
f dis
cipl
ine
and
grie
vanc
e ca
ses
1.5
Expl
ain
the
com
mun
icat
ion
tech
niqu
es to
be
used
in th
e m
anag
emen
t of
disc
iplin
e an
d gr
ieva
nce
case
s
1.6
Expl
ain
the
type
s of
beh
avio
urs
that
are
like
ly to
res
ult i
n di
scip
linar
y pr
ocee
ding
s
1.7
Expl
ain
the
type
s of
act
ions
that
are
like
ly to
lead
to a
grie
vanc
e
1.8
Expl
ain
how
to c
arry
out
inve
stig
atio
ns in
to d
isci
plin
e an
d gr
ieva
nce
case
s
1.9
Anal
yse
the
effe
ct o
f wel
l man
aged
and
poo
rly m
anag
ed d
isci
plin
e an
d gr
ieva
nce
case
s
1.10
Exp
lain
how
the
outc
omes
of d
isci
plin
e an
d gr
ieva
nce
case
s ca
n be
man
aged
Uni
t 2
1
2.
Be
able
to m
anag
e a
disc
iplin
ary
case
2.1
Info
rm a
n in
divi
dual
that
they
are
sub
ject
to d
isci
plin
ary
proc
eedi
ngs
with
in
agre
ed ti
mes
cale
s
2.2
Expl
ain
to a
n in
divi
dual
the
reas
ons
why
they
are
sub
ject
to d
isci
plin
ary
proc
eedi
ngs
2.3
Prov
ide
evid
ence
that
sup
port
s th
e ca
se fo
r di
scip
linar
y pr
ocee
ding
s
2.4
Dev
elop
a c
ase
to s
uppo
rt a
n in
divi
dual
who
is s
ubje
ct to
dis
cipl
inar
y pr
ocee
ding
s
2.5
Keep
det
aile
d an
d ac
cura
te r
ecor
ds o
f agr
eem
ents
, act
ions
and
eve
nts
for
disc
iplin
ary
case
s
2.6
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
whe
n m
anag
ing
a di
scip
linar
y ca
se
3.
Be
able
to m
anag
e a
grie
vanc
e3.
1 Id
entif
y th
e na
ture
of a
grie
vanc
e
3.2
Inve
stig
ate
the
serio
usne
ss a
nd p
oten
tial i
mpl
icat
ions
of a
grie
vanc
e
3.3
Adhe
re to
org
anis
atio
nal p
roce
dure
s w
hen
man
agin
g a
grie
vanc
e
3.4
Eval
uate
the
effe
ctiv
enes
s of
how
a g
rieva
nce
has
been
man
aged
3.5
Agre
e m
easu
res
to p
reve
nt fu
ture
reo
ccur
renc
es o
f grie
vanc
es
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed fo
r th
is u
nit e
xcep
t as
deta
iled
belo
w.
Sim
ulat
ion
may
be
used
for
all a
sses
smen
t crit
eria
in le
arni
ng o
utco
mes
2 a
nd 3
if n
o na
tura
lly o
ccur
ring
evid
ence
is a
vaila
ble.
Supp
lem
enta
ry e
vide
nce
Supp
lem
enta
ry e
vide
nce
such
as
ques
tioni
ng m
ay b
e us
ed fo
r al
l ass
essm
ent c
riter
ia in
lear
ning
out
com
es 2
and
3 if
no
natu
rally
occ
urrin
g ev
iden
ce is
ava
ilabl
e.
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47
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right
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016
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e IQ
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for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Dev
elop
wor
king
rel
atio
nshi
ps w
ith s
take
hold
ers
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.F/
506/
1982
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
wor
king
re
latio
nshi
ps w
ith
stak
ehol
ders
1.1
Anal
yse
stak
ehol
der
map
ping
tech
niqu
es
1.2Explainhowinfluencingskillsandtechniquescanbeusedtoenhancethe
rela
tions
hip
with
sta
keho
lder
s
1.3Explainhowexpectationmanagementandconflictresolutiontechniquesare
appl
ied
to s
take
hold
er m
anag
emen
t
1.4
Anal
yse
the
adva
ntag
es a
nd li
mita
tions
of d
iffer
ent t
ypes
of s
take
hold
er
cons
ulta
tion
1.5
Eval
uate
the
risks
and
pot
entia
l con
sequ
ence
s of
inad
equa
te s
take
hold
er
cons
ulta
tion
2.
Be
able
to d
eter
min
e th
e sc
ope
for
colla
bora
tion
with
st
akeh
olde
rs
2.1
Iden
tify
the
stak
ehol
ders
with
who
m r
elat
ions
hips
sho
uld
be d
evel
oped
2.2
Expl
ain
the
role
s, r
espo
nsib
ilitie
s, in
tere
sts
and
conc
erns
of s
take
hold
ers
2.3Evaluatebusinessareasthatwouldbenefitfromcollaborationwithstakeholders
2.4
Eval
uate
the
scop
e fo
r an
d lim
itatio
ns o
f col
labo
ratin
g w
ith d
iffer
ent t
ypes
of
stak
ehol
der
Uni
t 2
2
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e IQ
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resa
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e IQ
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resa
le
3.
Be
able
to d
evel
op
prod
uctiv
e w
orki
ng
rela
tions
hips
with
st
akeh
olde
rs
3.1
Crea
te a
clim
ate
of m
utua
l tru
st a
nd r
espe
ct b
y be
havi
ng o
penl
y an
d ho
nest
ly
3.2
Take
acc
ount
of t
he a
dvic
e pr
ovid
ed b
y st
akeh
olde
rs
3.3Minimisethepotentialforfrictionandconflictamongststakeholders
4.
Be
able
to e
valu
ate
rela
tions
hips
with
st
akeh
olde
rs
4.1
Mon
itor
rela
tions
hips
and
dev
elop
men
ts w
ith s
take
hold
ers
4.2
Addr
ess
chan
ges
that
may
hav
e an
effe
ct o
n st
akeh
olde
r re
latio
nshi
ps
4.3
Rec
omm
end
impr
ovem
ents
bas
ed o
n an
alys
es o
f the
effe
ctiv
enes
s of
sta
keho
lder
re
latio
nshi
ps
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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e IQ
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resa
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e IQ
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resa
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Title
Man
age
phys
ical
res
ourc
es
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.K
/506
/198
9
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Be
able
to id
entif
y th
e ne
ed fo
r ph
ysic
al
reso
urce
s
1.1
Iden
tify
reso
urce
req
uire
men
ts fr
om a
naly
ses
of o
rgan
isat
iona
l nee
ds
1.2
Eva
luat
e al
tern
ativ
e op
tions
for
obta
inin
g ph
ysic
al r
esou
rces
1.3
Eva
luat
e th
e im
pact
on
the
orga
nisa
tion
of in
trodu
cing
phy
sica
l res
ourc
es
1.4
Iden
tify
the
optim
um o
ptio
n th
at m
eets
ope
ratio
nal r
equi
rem
ents
for
phys
ical
re
sour
ces
2.
Be
able
to o
btai
n ph
ysic
al r
esou
rces
2.1
Dev
elop
a b
usin
ess
case
for
phys
ical
res
ourc
es th
at is
sup
port
ed b
y ev
iden
ce,
costestimates,contingencyarrangementsandananalysisoflikelybenefits
2.2Obtainauthorisationandfinancialcommitmentfortherequiredexpenditure
2.3
Neg
otia
te b
est v
alue
from
con
tract
s in
acc
orda
nce
with
org
anis
atio
nal s
tand
ards
an
d pr
oced
ures
2.4
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
w
hen
obta
inin
g ph
ysic
al r
esou
rces
2.5
Che
ck th
at th
e ph
ysic
al r
esou
rces
rec
eive
d m
atch
thos
e or
dere
d
Uni
t 2
3
3.
Be
able
to m
anag
e th
e us
e of
phy
sica
l re
sour
ces
3.1
Tak
e ac
tion
to e
nsur
e ph
ysic
al r
esou
rces
are
use
d in
acc
orda
nce
with
m
anuf
actu
rers
’ ins
truct
ions
3.2Evaluatetheefficiencyofphysicalresourcesagainstagreedcriteria
3.3
Rec
omm
end
impr
ovem
ents
to th
e us
e of
phy
sica
l res
ourc
es a
nd a
ssoc
iate
d w
orki
ng p
ract
ices
3.4Analysethebenefitsofeffectiveequipmentintheconservationofenergyandthe
envi
ronm
ent
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
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right
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e IQ
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resa
le |
53
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right
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016
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e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Man
age
the
impa
ct o
f wor
k ac
tiviti
es o
n th
e en
viro
nmen
t
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.J/
506/
2907
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to s
uppo
rt
envi
ronm
enta
lly-
frien
dly
wor
king
pr
actic
es
1.1
Expl
ain
how
to c
arry
out
an
envi
ronm
enta
l im
pact
ana
lysi
s
1.2
Com
pare
sou
rces
of s
peci
alis
t adv
ice
on e
nviro
nmen
tally
-frie
ndly
wor
king
pr
actic
es
1.3Analysethebusinessandenvironmentalbenefitsofeffectiveenergymanagement
polic
ies
1.4
Expl
ain
the
heal
th a
nd s
afet
y re
quire
men
ts fo
r th
e us
e an
d di
spos
al o
f res
ourc
es
and
was
te
2.
Be
able
to o
rgan
ise
wor
k so
as
to
min
imis
e th
e im
pact
on
the
envi
ronm
ent
2.1
Anal
yse
pote
ntia
lly a
dver
se e
ffect
s on
the
envi
ronm
ent c
ause
d by
wor
k ac
tiviti
es
2.2
Eval
uate
the
effe
ctiv
enes
s of
met
hods
of i
mpr
ovin
g en
viro
nmen
tal s
usta
inab
ility
in
an
orga
nisa
tion
2.3
Impl
emen
t pla
ns a
nd p
roce
dure
s to
ada
pt w
ork
prac
tices
to m
ake
them
mor
e en
viro
nmen
tally
-frie
ndly
2.4
Dev
elop
a s
yste
m fo
r co
lleag
ues
to r
ecom
men
d im
prov
emen
ts to
mak
e w
ork
prac
tices
mor
e en
viro
nmen
tally
-frie
ndly
Uni
t 2
4
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e IQ
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resa
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e IQ
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resa
le
3.
Be
able
to m
anag
e th
e en
viro
nmen
tal i
mpa
ct
of th
e us
e of
res
ourc
es
3.1
Expl
ain
whe
n to
obt
ain
spec
ialis
t env
ironm
enta
l man
agem
ent a
dvic
e
3.2
Expl
ain
whe
re to
see
k sp
ecia
list e
nviro
nmen
tal m
anag
emen
t adv
ice
3.3
Det
erm
ine
the
envi
ronm
enta
l im
pact
of t
he u
se o
f diff
eren
t phy
sica
l res
ourc
es
3.4
Dev
elop
pro
cedu
res
for
the
disp
osal
of w
aste
and
unw
ante
d re
sour
ces
in a
way
th
at m
inim
ises
the
impa
ct o
n th
e en
viro
nmen
t
3.5
Eval
uate
the
effe
ctiv
enes
s of
org
anis
atio
nal e
nviro
nmen
tal p
olic
ies
and
proc
edur
es
3.6
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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016
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e IQ
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for
resa
le |
57
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right
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016
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e IQ
Ltd
. Not
for
resa
le
Title
Prep
are
for
and
supp
ort q
ualit
y au
dits
Leve
l4
Cre
dit
3
Uni
t ac
cred
itatio
n no
.K
/506
/199
2
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es
unde
rpin
ning
the
man
agem
ent o
f qua
lity
1.1
Ana
lyse
the
prin
cipl
es o
f qua
lity
man
agem
ent
1.2
Ana
lyse
the
purp
ose
and
requ
irem
ents
of a
ran
ge o
f qua
lity
stan
dard
s
1.3
Ana
lyse
the
adva
ntag
es a
nd li
mita
tions
of a
ran
ge o
f qua
lity
tech
niqu
es
1.4
Ass
ess
how
the
man
agem
ent o
f qua
lity
cont
ribut
es to
the
achi
evem
ent o
f or
gani
satio
nal o
bjec
tives
2.
Be
able
to p
repa
re fo
r qu
ality
aud
its2.
1 E
stab
lish
the
qual
ity r
equi
rem
ents
app
licab
le to
the
wor
k be
ing
audi
ted
2.2Confirmthatdocumentationiscomplete
2.3Confirmthatanypreviouslyagreedactionshavebeenimplemented
2.4
Mak
e av
aila
ble
info
rmat
ion
requ
este
d in
adv
ance
by
audi
tors
3.
Be
able
to s
uppo
rt
qual
ity a
udits
3.1
Pro
vide
acc
ess
to in
form
atio
n on
req
uest
with
in s
cope
of t
he a
udit
3.2
Agr
ee a
ctio
ns a
nd ti
mes
cale
s w
ith a
udito
rs th
at w
ill r
emed
y no
n-co
nfor
man
ce o
r no
n-co
mpl
ianc
e
3.3
Iden
tify
inst
ance
s w
here
bus
ines
s pr
oces
ses,
qua
lity
stan
dard
s an
d/or
pro
cedu
res
coul
d be
impr
oved
3.4
Dev
elop
a q
ualit
y im
prov
emen
t pla
n th
at a
ddre
sses
the
issu
es r
aise
d
Uni
t 2
5
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
016
Activ
e IQ
Ltd
. Not
for
resa
le |
59
Copy
right
© 2
016
Activ
e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Cond
uct q
ualit
y au
dits
Leve
l4
Cre
dit
3
Uni
t ac
cred
itatio
n no
.T/
506/
1994
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es
unde
rpin
ning
the
man
agem
ent o
f qua
lity
1.1
Anal
yse
the
prin
cipl
es o
f qua
lity
man
agem
ent
1.2
Anal
yse
the
purp
ose
and
requ
irem
ents
of a
ran
ge o
f qua
lity
stan
dard
s
1.3
Anal
yse
the
adva
ntag
es a
nd li
mita
tions
of a
ran
ge o
f qua
lity
tech
niqu
es
1.4
Asse
ss h
ow th
e m
anag
emen
t of q
ualit
y co
ntrib
utes
to th
e ac
hiev
emen
t of
orga
nisa
tiona
l obj
ectiv
es
2.
Be
able
to p
repa
re to
ca
rry
out q
ualit
y au
dits
2.1
Esta
blis
h th
e qu
ality
req
uire
men
ts a
pplic
able
to th
e w
ork
bein
g au
dite
d
2.2
Dev
elop
a p
lan
for
a qu
ality
aud
it
2.3
Prep
are
the
docu
men
tatio
n ne
eded
to u
nder
take
a q
ualit
y au
dit
2.4
Spec
ify d
ata
requ
irem
ents
to th
ose
who
will
sup
port
the
audi
t
3.
Be
able
to c
ondu
ct
qual
ity a
udits
3.1Confirmthatanypreviouslyagreedactionshavebeenimplemented
3.2
Anal
yse
info
rmat
ion
agai
nst a
gree
d qu
ality
crit
eria
3.3
Iden
tify
inst
ance
s w
here
bus
ines
s pr
oces
ses,
qua
lity
stan
dard
s an
d/or
pro
cedu
res
coul
d be
impr
oved
3.4
Agre
e ac
tions
and
tim
esca
les
that
will
rem
edy
non-
conf
orm
ance
or
non-
com
plia
nce
Uni
t 2
6
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e IQ
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e IQ
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resa
le
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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resa
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e IQ
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resa
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Title
Man
age
a bu
dget
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.A/
506/
1995
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
toidentifyfinancial
requ
irem
ents
1.1
Exp
lain
how
to c
alcu
late
the
estim
ated
cos
ts o
f act
iviti
es, r
esou
rces
and
ov
erhe
ads
need
ed to
ach
ieve
obj
ectiv
es
1.2
Ana
lyse
the
com
pone
nts
of a
bus
ines
s ca
se to
mee
t org
anis
atio
nal r
equi
rem
ents
1.3
Ana
lyse
the
fact
ors
to b
e ta
ken
into
acc
ount
to s
ecur
e th
e su
ppor
t of s
take
hold
ers
1.4
Des
crib
e th
e bu
sine
ss p
lann
ing
and
budg
et-s
ettin
g cy
cle
2.
Und
erst
and
how
to s
et
budg
ets
2.1
Exp
lain
the
purp
oses
of b
udge
t-se
tting
2.2
Ana
lyse
the
info
rmat
ion
need
ed to
ena
ble
real
istic
bud
gets
to b
e se
t
2.3
Exp
lain
how
to a
ddre
ss c
ontin
genc
ies
2.4
Exp
lain
org
anis
atio
nal p
olic
ies
and
proc
edur
es o
n bu
dget
-set
ting
3.
Be
able
to m
anag
e a
budg
et3.
1 U
se th
e bu
dget
to c
ontro
l per
form
ance
and
exp
endi
ture
3.2
Iden
tify
the
caus
e of
var
iatio
ns fr
om b
udge
t
3.3
Exp
lain
the
actio
ns to
be
take
n to
add
ress
var
iatio
ns fr
om b
udge
t
3.4
Pro
pose
rea
listic
rev
isio
ns to
bud
get,
supp
ortin
g re
com
men
datio
ns w
ith e
vide
nce
Uni
t 2
7
3.5
Pro
vide
bud
get-
rela
ted
repo
rts
and
info
rmat
ion
with
in a
gree
d tim
esca
les
3.6
Exp
lain
the
actio
ns to
be
take
n in
the
even
t of s
uspe
cted
inst
ance
s of
frau
d or
m
alpr
actic
e
4.
Be
able
to e
valu
ate
the
use
of a
bud
get
4.1
Iden
tify
succ
esse
s an
d ar
eas
for
impr
ovem
ent i
n bu
dget
man
agem
ent
4.2
Mak
e re
com
men
datio
ns to
impr
ove
futu
re b
udge
t set
ting
and
man
agem
ent
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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016
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e IQ
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. Not
for
resa
le |
65
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right
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016
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e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Man
age
a pr
ojec
t
Leve
l4
Cre
dit
7
Uni
t ac
cred
itatio
n no
.R
/506
/199
9
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f a
proj
ect
1.1Explainhowtocarryoutacost-benefitanalysisforaproject
1.2
Eva
luat
e th
e us
e of
ris
k an
alys
is te
chni
ques
1.3
Eva
luat
e pr
ojec
t pla
nnin
g an
d m
anag
emen
t too
ls a
nd te
chni
ques
1.4Evaluatetheimpactofchangestoprojectscope,schedule,finance,risk,quality
and
reso
urce
s
1.5
Ana
lyse
the
requ
irem
ents
of p
roje
ct g
over
nanc
e ar
rang
emen
ts
2.
Be
able
to p
lan
a pr
ojec
t2.1Analysehowaprojectfitswithanorganisation’soverallvision,objectives,plans
and
prog
ram
mes
of w
ork
2.2
Agr
ee th
e ob
ject
ives
and
sco
pe o
f pro
pose
d pr
ojec
ts w
ith s
take
hold
ers
2.3
Ass
ess
the
inte
rdep
ende
ncie
s an
d po
tent
ial r
isks
with
in a
pro
ject
2.4Developaprojectplanwithspecific,measurable,achievable,realisticandtime-
boun
d (S
MAR
T) o
bjec
tives
, key
per
form
ance
indi
cato
rs (
KPI
s) a
nd e
valu
atio
ns
mec
hani
sms
appr
opria
te to
the
plan
2.5Developproportionateandtargetedplanstomanageidentifiedrisksand
cont
inge
ncie
s
2.6
App
ly p
roje
ct li
fecy
cle
appr
oach
es to
the
prog
ress
of a
pro
ject
Uni
t 2
8
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right
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016
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e IQ
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resa
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right
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e IQ
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for
resa
le
3.
Be
able
to m
anag
e a
proj
ect
3.1
Allo
cate
res
ourc
es in
acc
orda
nce
with
the
proj
ect p
lan
3.2
Brie
f pro
ject
team
mem
bers
on
thei
r ro
les
and
resp
onsi
bilit
ies
3.3
Impl
emen
t pla
ns w
ithin
agr
eed
budg
ets
and
times
cale
s
3.4
Com
mun
icat
e th
e re
quire
men
ts o
f the
pla
ns to
thos
e w
ho w
ill b
e af
fect
ed
3.5
Rev
ise
plan
s in
the
light
of c
hang
ing
circ
umst
ance
s in
acc
orda
nce
with
pro
ject
objectivesandidentifiedrisks
3.6
Kee
p st
akeh
olde
rs u
p to
dat
e w
ith d
evel
opm
ents
and
pro
blem
s
3.7
Com
plet
e cl
ose-
out a
ctio
ns in
acc
orda
nce
with
pro
ject
pla
ns
3.8
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
w
hen
man
agin
g a
proj
ect
4.
Be
able
to e
valu
ate
the
effe
ctiv
enes
s of
a
proj
ect
4.1
Con
duct
per
iodi
c re
view
s of
the
prog
ress
and
effe
ctiv
enes
s of
a p
roje
ct u
sing
in
form
atio
n fro
m a
ran
ge o
f sou
rces
4.2
Eva
luat
e th
e ef
fect
iven
ess
of c
aptu
ring
and
man
agin
g pr
ojec
t-re
late
d kn
owle
dge
4.3
Rep
ort o
n th
e ef
fect
iven
ess
of p
lans
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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016
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e IQ
Ltd
. Not
for
resa
le |
69
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right
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016
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e IQ
Ltd
. Not
for
resa
le
Title
Man
age
busi
ness
ris
k
Leve
l4
Cre
dit
6
Uni
t ac
cred
itatio
n no
.L/
506/
2004
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f bu
sine
ss r
isk
1.1
Exp
lain
wha
t is
mea
nt b
y bu
sine
ss r
isk
1.2Analysebusinessriskidentificationtheoriesandmodels
1.3
Exp
lain
mea
sure
s an
d te
chni
ques
to m
itiga
te b
usin
ess
risk
1.4
Exp
lain
thei
r ow
n le
vel o
f aut
horit
y in
man
agin
g ris
k
2.
Be
able
to a
ddre
ss
busi
ness
ris
k2.
1 M
onito
r w
ork
in li
ne w
ith o
rgan
isat
iona
l ris
k pr
oced
ures
2.2
Iden
tify
pote
ntia
l ris
ks u
sing
agr
eed
risk
crite
ria
2.3Assessidentifiedrisks,theirpotentialconsequencesandtheprobabilityofthem
happ
enin
g
2.4
Com
mun
icat
e to
sta
keho
lder
s th
e lik
elih
ood
of th
e ris
k oc
curr
ing
and
its p
oten
tial
cons
eque
nces
2.5
Exp
lain
org
anis
atio
nal b
usin
ess
risk
man
agem
ent p
olic
ies
3.
Be
able
to m
itiga
te
busi
ness
ris
k3.
1 D
evel
op r
isk
man
agem
ent p
lans
and
pro
cess
es th
at a
re p
ropo
rtio
nate
to th
e ris
k an
d th
e av
aila
ble
reso
urce
s
3.2
Impl
emen
t ris
k m
anag
emen
t pla
ns in
acc
orda
nce
with
org
anis
atio
nal
requ
irem
ents
3.3
Mon
itor
on-g
oing
ris
k-re
late
d de
velo
pmen
ts a
nd a
men
d pl
ans
in th
e lig
ht o
f ch
angi
ng c
ircum
stan
ces
Uni
t 2
9
3.4
Kee
p st
akeh
olde
rs in
form
ed o
f any
dev
elop
men
ts a
nd th
eir
poss
ible
co
nseq
uenc
es
3.5
Eva
luat
e th
e ef
fect
iven
ess
of a
ctio
ns ta
ken,
iden
tifyi
ng p
ossi
ble
futu
re
impr
ovem
ents
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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016
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e IQ
Ltd
. Not
for
resa
le |
71
Copy
right
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016
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e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Man
age
know
ledg
e in
an
orga
nisa
tion
Leve
l4
Cre
dit
5
Uni
t ac
cred
itatio
n no
.A/
506/
2032
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es
of k
now
ledg
e m
anag
emen
t
1.1
Expl
ain
the
conc
ept,
scop
e an
d im
port
ance
of k
now
ledg
e m
anag
emen
t
1.2
Expl
ain
the
conc
ept o
f int
elle
ctua
l pro
pert
y
1.3
Iden
tify
the
busi
ness
driv
ers
that
lead
to e
ffect
ive
know
ledg
e m
anag
emen
t
1.4
Expl
ain
the
risks
ass
ocia
ted
with
kno
wle
dge
man
agem
ent a
nd th
eir
pote
ntia
l im
plic
atio
ns
1.5
Expl
ain
the
impo
rtan
ce o
f eng
agin
g ot
hers
and
com
mun
icat
ing
know
ledg
e m
anag
emen
t iss
ues
and
activ
ities
1.6
Expl
ain
best
pra
ctic
e pr
inci
ples
and
tech
niqu
es fo
r ef
fect
ive
know
ledg
e m
anag
emen
t
1.7
Des
crib
e st
rate
gies
to m
anag
e ta
cit a
nd e
xplic
it kn
owle
dge
2.
Be
able
to id
entif
y kn
owle
dge
to b
e m
anag
ed w
ithin
an
orga
nisa
tion
2.1
Iden
tify
the
crite
ria a
gain
st w
hich
kno
wle
dge
will
be
man
aged
2.2
Enga
ge c
olle
ague
s in
iden
tifyi
ng th
e kn
owle
dge
to b
e m
anag
ed
Uni
t 3
0
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right
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e IQ
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resa
le |
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right
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e IQ
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resa
le
3.
Be
able
to m
anag
e kn
owle
dge
with
in a
n or
gani
satio
n
3.1
Impl
emen
t act
ions
in a
ccor
danc
e w
ith th
e kn
owle
dge
man
agem
ent p
lan
3.2
Adhe
re to
sec
urity
pro
cess
es fo
r th
e co
llect
ion,
sto
rage
and
ret
rieva
l of k
now
ledg
e
3.3
Eval
uate
the
exte
nt to
whi
ch c
urre
nt k
now
ledg
e m
anag
emen
t sys
tem
s an
d processesarefitforpurpose
3.4
Rec
omm
end
impr
ovem
ents
to p
roce
sses
and
sys
tem
s to
man
age
know
ledg
e
3.5
Asse
ss th
e lik
ely
impa
ct a
nd im
plic
atio
ns o
f the
loss
of k
now
ledg
e
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Copy
right
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016
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e IQ
Ltd
. Not
for
resa
le |
75
Copy
right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Title
Rec
ruitm
ent,
sele
ctio
n an
d in
duct
ion
prac
tice
Leve
l4
Cre
dit
6
Uni
t ac
cred
itatio
n no
.R
/506
/290
9
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es a
nd
theo
ries
unde
rpin
ning
re
crui
tmen
t, se
lect
ion
and
indu
ctio
n pr
actic
e
1.1
Exp
lain
wor
kfor
ce p
lann
ing
tech
niqu
es
1.2
Des
crib
e th
e in
form
atio
n ne
eded
to id
entif
y re
crui
tmen
t req
uire
men
ts
1.3
Ass
ess
the
impa
ct o
f an
orga
nisa
tion’
s st
ruct
ure
and
cultu
re o
n its
rec
ruitm
ent
and
sele
ctio
n po
licie
s an
d pr
actic
es
1.4
Ana
lyse
the
fact
ors
invo
lved
in e
stab
lishi
ng r
ecru
itmen
t and
sel
ectio
n cr
iteria
1.5
Eva
luat
e th
e su
itabi
lity
of d
iffer
ent r
ecru
itmen
t and
sel
ectio
n m
etho
ds fo
r di
ffere
nt
role
s
1.6
Ana
lyse
pat
tern
s of
em
ploy
men
t tha
t affe
ct th
e re
crui
tmen
t of s
taff
1.7Explainthefactorstobetakenintoaccountwhendevelopingjobspecifications,
personalspecificationsandjobadvertisements
1.8
Exp
lain
the
indu
ctio
n pr
oces
s
1.9
Exp
lain
the
rela
tions
hip
betw
een
hum
an r
esou
rce
proc
esse
s an
d th
e in
duct
ion
proc
esse
s
2.
Be
able
to r
ecru
it pe
ople
into
an
orga
nisa
tion
2.1Determinecurrentstaffingneeds
2.2Identifycurrentskillsneedsfromidentifiedstaffingneeds
Uni
t 3
1
2.3
Iden
tify
futu
re w
orkf
orce
nee
ds
2.4Developaresourcingplanthataddressesidentifiedneedswithinbudgetary
limita
tions
2.5
Eva
luat
e th
e co
st-e
ffect
iven
ess
of d
iffer
ent m
etho
ds o
f rec
ruitm
ent f
or a
n identifiedrole
2.6
Exp
lain
how
rec
ruitm
ent p
olic
ies
and
prac
tices
mee
t leg
al a
nd e
thic
al
requ
irem
ents
2.7Selectthemostappropriatemethodofrecruitmentforidentifiedroles
3.
Be
able
to s
elec
t ap
prop
riate
peo
ple
for
the
role
3.1
Pla
n as
sess
men
t pro
cess
es th
at a
re v
alid
and
rel
iabl
e
3.2Providethoseinvolvedintheselectionprocesswithsufficientinformationto
enab
le th
em to
mak
e in
form
ed d
ecis
ions
3.3
Jus
tify
asse
ssm
ent d
ecis
ions
with
evi
denc
e
3.4
Info
rm a
pplic
ants
of t
he o
utco
me
of th
e pr
oces
s in
line
with
org
anis
atio
nal
proc
edur
es
3.5
Eva
luat
e th
e ef
fect
iven
ess
of th
e se
lect
ion
proc
ess
3.6
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
w
hen
carr
ying
out
sel
ectio
n as
sess
men
ts
4.
Be
able
to in
duct
pe
ople
into
an
orga
nisa
tion
4.1
Dev
elop
indu
ctio
n m
ater
ials
that
mee
t ope
ratio
nal a
nd n
ew s
tart
ers’
nee
ds
4.2
Exp
lain
to n
ew s
tart
ers
orga
nisa
tiona
l pol
icie
s, p
roce
dure
s an
d st
ruct
ures
4.3
Exp
lain
to n
ew s
tart
ers
thei
r ro
le a
nd r
espo
nsib
ilitie
s
4.4
Exp
lain
to n
ew s
tart
ers
thei
r en
title
men
ts a
nd w
here
to g
o fo
r he
lp
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e IQ
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resa
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4.5
Ass
ess
new
sta
rter
s’ tr
aini
ng n
eeds
4.6Confirmthattrainingisavailablethatmeetsoperationalandnewstarters’needs
4.7
Pro
vide
sup
port
that
mee
ts n
ew s
tart
ers’
nee
ds th
roug
hout
the
indu
ctio
n pe
riod
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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e IQ
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for
resa
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e IQ
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resa
le
Title
Man
age
redu
ndan
cy a
nd r
edep
loym
ent
Leve
l4
Cre
dit
6
Uni
t ac
cred
itatio
n no
.M
/506
/204
4
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f re
dund
ancy
1.1
Expl
ain
the
lega
l req
uire
men
ts th
at r
elat
e to
the
man
agem
ent o
f red
unda
ncy
1.2
Expl
ain
the
cond
ition
s re
quire
d fo
r a
redu
ndan
cy a
nd th
eir
impl
icat
ions
1.3
Expl
ain
poss
ible
way
s of
avo
idin
g re
dund
anci
es
1.4
Expl
ain
the
fact
ors
invo
lved
in id
entif
ying
the
pool
for
redu
ndan
cy s
elec
tion
1.5
Expl
ain
the
fact
ors
invo
lved
in d
evel
opin
g an
app
eals
pro
cess
1.6
Expl
ain
the
proc
ess
for
plan
ning
and
man
agin
g a
redu
ndan
cy
1.7
Eval
uate
the
impl
icat
ions
of v
olun
tary
and
com
puls
ory
redu
ndan
cy o
n in
divi
dual
s
1.8
Eval
uate
the
impl
icat
ions
of v
olun
tary
and
com
puls
ory
redu
ndan
cy fo
r or
gani
satio
ns
1.9
Eval
uate
the
type
of i
nfor
mat
ion
requ
ired
by s
taff
who
are
ret
aine
d
1.10
Eva
luat
e th
e ty
pe o
f inf
orm
atio
n re
quire
d by
sta
ff w
ho a
re m
ade
redu
ndan
t
1.11
Ass
ess
the
role
of o
utpl
acem
ent i
n re
dund
ancy
Uni
t 3
2
2.
Und
erst
and
the
prin
cipl
es o
f re
depl
oym
ent
2.1
Expl
ain
the
conc
ept o
f red
eplo
ymen
t
2.2
Expl
ain
the
lega
l req
uire
men
ts th
at r
elat
e to
the
man
agem
ent o
f red
eplo
ymen
t
2.3
Expl
ain
the
proc
ess
for
plan
ning
and
man
agin
g a
rede
ploy
men
t
2.4
Eval
uate
the
type
of i
nfor
mat
ion
requ
ired
by s
taff
who
are
ret
aine
d
2.5
Eval
uate
the
type
of i
nfor
mat
ion
requ
ired
by s
taff
who
are
red
eplo
yed
2.6Evaluatethebenefitsandlimitationstoanorganisationofredeployment
2.7
Asse
ss th
e ro
le o
f pro
ject
man
agem
ent t
echn
ique
s in
the
man
agem
ent o
f re
depl
oym
ent
3.
Be
able
to m
anag
e a
redu
ndan
cy3.
1 Ev
alua
te th
e av
aila
ble
optio
ns fo
r av
oidi
ng a
red
unda
ncy
and
thei
r im
plic
atio
ns
3.2
Dev
elop
a r
edun
danc
y pl
an a
nd ti
met
able
that
add
ress
es r
edun
danc
y ob
ject
ives
3.3
Take
act
ion
to e
nsur
e th
at r
edun
danc
y pa
ymen
ts a
re c
alcu
late
d ac
cura
tely
3.4
Use
an
appr
opria
te m
etho
d fo
r co
mm
unic
atin
g th
e ou
tcom
e of
a r
edun
danc
y de
cisi
on
3.5
Mak
e ag
reed
sup
port
ser
vice
s av
aila
ble
to th
ose
who
hav
e be
en m
ade
redu
ndan
t
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e IQ
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for
resa
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e IQ
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. Not
for
resa
le
4.
Be
able
to m
anag
e th
e re
depl
oym
ent o
f sta
ff4.1Explaintoredeployeesthereasons,purposeandbenefitsofredeployment
4.2
Dev
elop
a r
edep
loym
ent p
lan
that
add
ress
es a
gree
d ob
ject
ives
4.3
Use
an
appr
opria
te m
etho
d fo
r co
mm
unic
atin
g ab
out r
edep
loym
ent
4.4
Mak
e ag
reed
sup
port
ser
vice
s av
aila
ble
to th
ose
bein
g re
depl
oyed
4.5
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
for
the
rede
ploy
men
t of s
taff
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
may
be
used
for
all a
sses
smen
t crit
eria
in le
arni
ng o
utco
mes
3 a
nd 4
if n
o na
tura
lly o
ccur
ring
evid
ence
is a
vaila
ble.
Supp
lem
enta
ry e
vide
nce
Supp
lem
enta
ry e
vide
nce
such
as
ques
tioni
ng m
ay b
e us
ed fo
r al
l ass
essm
ent c
riter
ia in
lear
ning
out
com
es 3
and
4 if
no
natu
rally
occ
urrin
g ev
iden
ce is
ava
ilabl
e.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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resa
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Title
Bud
dy a
col
leag
ue to
dev
elop
thei
r sk
ills
Leve
l2
Cre
dit
3
Acc
redi
tatio
n N
oM
/506
/189
5
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to
budd
y a
colle
ague
1.
1 D
escr
ibe
wha
t is
expe
cted
of a
bud
dy
1.2
Expl
ain
tech
niqu
es to
giv
e po
sitiv
e fe
edba
ck a
nd c
onst
ruct
ive
criti
cism
1.3
Expl
ain
tech
niqu
es to
est
ablis
h ra
ppor
t with
a b
uddy
2.
Be
able
to p
lan
to
budd
y a
colle
ague
2.1
Agre
e w
hich
asp
ects
of a
col
leag
ue’s
wor
k m
ay b
enefi
t fro
m b
uddy
ing
2.2
Confi
rm o
rgan
isat
iona
l req
uire
men
ts fo
r st
anda
rds
of b
ehav
iour
, pre
sent
atio
n,
com
mun
icat
ion
and
per f
orm
ance
of a
bud
dy c
olle
ague
2.3
Agre
e a
sche
dule
of m
eetin
gs th
at m
inim
ise
disr
uptio
n to
bus
ines
s
2.4
Agre
e sp
ecifi
c, m
easu
rabl
e, a
chie
vabl
e, r
ealis
tic a
nd ti
me-
boun
d (S
MAR
T)
budd
ying
obj
ectiv
es
Opt
iona
l Gro
up C
Uni
t 3
3
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e IQ
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resa
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e IQ
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. Not
for
resa
le
3.
Be
able
to s
uppo
rt
a bu
ddy
colle
ague
ca
rryi
ng o
ut w
ork
activ
ities
3.1
Rem
ain
unob
trusi
ve w
hile
a b
uddy
col
leag
ue c
arrie
s ou
t the
ir w
ork
activ
ities
3.2
Prov
ide
exam
ples
of h
ow to
car
ry o
ut ta
sks
corr
ectly
3.3
Iden
tify
inst
ance
s of
goo
d pr
actic
e an
d ar
eas
for
impr
ovem
ent t
hrou
gh o
bser
vatio
n
3.4
Prai
se a
bud
dy c
olle
ague
on
wel
l com
plet
ed ta
sks
3.5
Giv
e co
nstru
ctiv
e fe
edba
ck o
n w
ays
in w
hich
a b
uddy
cou
ld im
prov
e pe
rfor
man
ce
3.6
Offe
r a
budd
y hi
nts
and
tips
base
d on
per
sona
l exp
erie
nce
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate: Co
pyrig
ht ©
201
6 Ac
tive
IQ L
td. N
ot fo
r re
sale
| 3
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right
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e IQ
Ltd
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for
resa
le
Title
Cont
ribut
e to
the
impr
ovem
ent o
f bus
ines
s pe
rfor
man
ce
Leve
l3
Cre
dit
6
Uni
t ac
cred
itatio
n no
.D
/506
/191
1
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f res
olvi
ng
busi
ness
pro
blem
s
1.1
Exp
lain
the
use
of d
iffer
ent p
robl
em-s
olvi
ng te
chni
ques
1.2
Exp
lain
the
orga
nisa
tiona
l and
lega
l con
stra
ints
rel
atin
g to
pro
blem
-sol
ving
1.3
Des
crib
e th
e ro
le o
f sta
keho
lder
s in
pro
blem
-sol
ving
1.4
Des
crib
e th
e st
eps
in th
e bu
sine
ss d
ecis
ion-
mak
ing
proc
ess
1.5
Ana
lyse
the
impl
icat
ions
of a
dopt
ing
reco
mm
enda
tions
and
impl
emen
ting
deci
sion
s to
sol
ve b
usin
ess
prob
lem
s
2.
Und
erst
and
impr
ovem
ent
tech
niqu
es a
nd
proc
esse
s
2.1
Des
crib
e th
e pu
rpos
e an
d be
nefit
s of
con
tinuo
us im
prov
emen
t
2.2
Ana
lyse
the
feat
ures
, use
and
con
stra
ints
of d
iffer
ent c
ontin
uous
impr
ovem
ent
tech
niqu
es a
nd m
odel
s
2.3
Exp
lain
how
to c
arry
out
a c
ost-
bene
fit a
naly
sis
2.4
Exp
lain
the
impo
rtan
ce o
f fee
dbac
k fro
m c
usto
mer
s an
d ot
her
stak
ehol
ders
in
cont
inuo
us im
prov
emen
t
3.
Be
able
to s
olve
pr
oble
ms
in b
usin
ess
3.1
Iden
tify
the
natu
re, l
ikel
y ca
use
and
impl
icat
ions
of a
pro
blem
3.2
Eva
luat
e th
e sc
ope
and
scal
e of
a p
robl
em
Uni
t 3
4
3.3
Ana
lyse
the
poss
ible
cou
rses
of a
ctio
n th
at c
an b
e ta
ken
in r
espo
nse
to a
pro
blem
3.4
Use
evi
denc
e to
just
ify th
e ap
proa
ch to
pro
blem
-sol
ving
3.5
Dev
elop
a p
lan
and
succ
ess
crite
ria th
at a
re a
ppro
pria
te to
the
natu
re a
nd s
cale
of
a p
robl
em
3.6
Obt
ain
appr
oval
to im
plem
ent a
sol
utio
n to
a p
robl
em
3.7
Tak
e ac
tion
to r
esol
ve o
r m
itiga
te a
pro
blem
3.8
Eva
luat
e th
e de
gree
of s
ucce
ss a
nd s
cale
of t
he im
plic
atio
ns o
f a s
olve
d pr
oble
m
4.
Be
able
to c
ontri
bute
to
the
impr
ovem
ent o
f ac
tiviti
es
4.1
Iden
tify
the
natu
re, s
cope
and
sca
le o
f pos
sibl
e co
ntrib
utio
ns to
con
tinuo
us
impr
ovem
ent a
ctiv
ities
4.2
Mea
sure
cha
nges
ach
ieve
d ag
ains
t exi
stin
g ba
selin
e da
ta
4.3
Cal
cula
te p
erfo
rman
ce m
easu
res
rela
ting
to c
ost,
qual
ity a
nd d
eliv
ery
4.4
Jus
tify
the
case
for
adop
ting
impr
ovem
ents
iden
tified
with
evi
denc
e
4.5
Dev
elop
sta
ndar
d op
erat
ing
proc
edur
es a
nd r
esou
rce
plan
s th
at a
re c
apab
le o
f im
plem
entin
g ag
reed
cha
nges
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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016
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e IQ
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resa
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5
Copy
right
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016
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e IQ
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. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Uni
t 3
5
Title
Neg
otia
te in
a b
usin
ess
envi
ronm
ent
Leve
l3
Cre
dit
4
Uni
t ac
cred
itatio
n no
.H
/506
/191
2
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es u
nder
pinn
ing
nego
tiatio
n
1.1
Des
crib
e th
e re
quire
men
ts o
f a n
egot
iatio
n st
rate
gy
1.2
Expl
ain
the
use
of d
iffer
ent n
egot
iatio
n te
chni
ques
1.3
Expl
ain
how
res
earc
h on
the
othe
r pa
rty
can
be u
sed
in n
egot
iatio
ns
1.4
Expl
ain
how
cul
tura
l diff
eren
ces
mig
ht a
ffect
neg
otia
tions
2.
Be
able
to p
repa
re fo
r bu
sine
ss n
egot
iatio
ns2.
1 Id
entif
y th
e pu
rpos
e, s
cope
and
obj
ectiv
es o
f the
neg
otia
tion
2.2
Expl
ain
the
scop
e of
thei
r ow
n au
thor
ity fo
r ne
gotia
ting
2.3
Prep
are
a ne
gotia
ting
stra
tegy
2.4
Prep
are
fall-
back
sta
nces
and
com
prom
ises
that
alig
n w
ith th
e ne
gotia
ting
stra
tegy
and
prio
ritie
s
2.5
Asse
ss th
e lik
ely
obje
ctiv
es a
nd n
egot
iatio
n st
ance
s of
the
othe
r pa
rty
2.6
Res
earc
h th
e st
reng
ths
and
wea
knes
ses
of th
e ot
her
part
y
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e IQ
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resa
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e IQ
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resa
le
3.
Be
able
to c
arry
out
bu
sine
ss n
egot
iatio
ns3.
1 Ca
rry
out n
egot
iatio
ns w
ithin
res
pons
ibili
ty li
mits
in a
way
that
opt
imis
es
oppo
rtun
ities
3.2
Adap
t the
con
duct
of t
he n
egot
iatio
n in
acc
orda
nce
with
cha
ngin
g ci
rcum
stan
ces
3.3
Mai
ntai
n ac
cura
te r
ecor
ds o
f neg
otia
tions
, out
com
es a
nd a
gree
men
ts m
ade
3.4
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, a
nd le
gal a
nd e
thic
al
requ
irem
ents
whe
n ca
rryi
ng o
ut b
usin
ess
nego
tiatio
ns
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
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e IQ
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resa
le |
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right
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e IQ
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. Not
for
resa
le
Title
Dev
elop
a p
rese
ntat
ion
Leve
l3
Cre
dit
3
Acc
redi
tatio
n N
oK
/506
/191
3
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to
deve
lop
a pr
esen
tatio
n1.
1 Ex
plai
n be
st p
ract
ice
in d
evel
opin
g pr
esen
tatio
ns
1.2
Expl
ain
who
nee
ds to
be
cons
ulte
d on
the
deve
lopm
ent o
f a p
rese
ntat
ion
1.3
Expl
ain
the
fact
ors
to b
e ta
ken
into
acc
ount
in d
evel
opin
g a
pres
enta
tion
1.4
Anal
yse
the
adva
ntag
es a
nd li
mita
tions
of d
iffer
ent c
omm
unic
atio
n m
edia
2.
Be
able
to d
evel
op a
pr
esen
tatio
n2.
1 Id
entif
y th
e pu
rpos
e, c
onte
nt, s
tyle
, tim
ing
and
audi
ence
for
a pr
esen
tatio
n
2.2
Sele
ct a
com
mun
icat
ion
med
ia th
at is
app
ropr
iate
to th
e na
ture
of a
pre
sent
atio
n,
mes
sage
and
aud
ienc
e
2.3
Tailo
r a
pres
enta
tion
to fi
t the
tim
esca
le a
nd a
udie
nce’
s ne
eds
2.4
Prep
are
a pr
esen
tatio
n th
at is
logi
cally
stru
ctur
ed, s
umm
aris
es th
e co
nten
t and
ad
dres
ses
the
brie
f
2.5
Take
act
ion
to e
nsur
e th
at a
pre
sent
atio
n ad
here
s to
org
anis
atio
nal g
uide
lines
and
po
licie
s
2.6
Dev
elop
mat
eria
ls th
at s
uppo
rt th
e co
nten
t of a
pre
sent
atio
n
Uni
t 3
6
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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016
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e IQ
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for
resa
le |
11
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right
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016
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e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Del
iver
a p
rese
ntat
ion
Leve
l3
Cre
dit
3
Acc
redi
tatio
n N
oM
/506
/191
4
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es u
nder
pinn
ing
the
deliv
ery
of
pres
enta
tions
1.1
Anal
yse
the
adva
ntag
es a
nd li
mita
tions
of d
iffer
ent m
etho
ds o
f, an
d m
edia
for,
mak
ing
pres
enta
tions
1.2
Expl
ain
how
the
type
and
siz
e of
the
audi
ence
affe
cts
the
deliv
ery
of a
pr
esen
tatio
n
1.3
Expl
ain
the
fact
ors
to b
e ta
ken
into
acc
ount
in d
evel
opin
g co
ntin
genc
y pl
ans
whe
n de
liver
ing
pres
enta
tions
1.4
Expl
ain
voic
e pr
ojec
tion
and
timin
g te
chni
ques
whe
n de
liver
ing
pres
enta
tions
1.5
Expl
ain
the
fact
ors
to b
e ta
ken
into
acc
ount
in r
espo
ndin
g to
que
stio
ns fr
om a
n au
dien
ce
1.6
Expl
ain
diffe
rent
met
hods
for
eval
uatin
g th
e ef
fect
iven
ess
of a
pre
sent
atio
n
2.
Be
able
to p
repa
re to
de
liver
a p
rese
ntat
ion
2.1
Confi
rm th
e la
yout
of t
he v
enue
and
cor
rect
func
tioni
ng o
f equ
ipm
ent a
nd
reso
urce
s pr
ior
to m
akin
g a
pres
enta
tion
2.2
Dev
elop
con
tinge
ncy
plan
s fo
r po
tent
ial e
quip
men
t and
res
ourc
e fa
ilure
2.3
Take
act
ion
to e
nsur
e th
at th
e pr
esen
tatio
n fit
s th
e tim
e sl
ot a
vaila
ble
Uni
t 3
7
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right
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e IQ
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resa
le |
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e IQ
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resa
le
3.
Be
able
to d
eliv
er a
pr
esen
tatio
n3.
1 Sp
eak
clea
rly a
nd c
onfid
ently
, usi
ng la
ngua
ge th
at is
app
ropr
iate
for
the
topi
c an
d th
e au
dien
ce
3.2
Vary
thei
r vo
ice
tone
, pac
e an
d vo
lum
e ap
prop
riate
ly w
hen
deliv
erin
g a
pres
enta
tion
3.3
Use
bod
y la
ngua
ge in
a w
ay th
at r
einf
orce
s m
essa
ges
3.4
Use
equ
ipm
ent a
nd r
esou
rces
effe
ctiv
ely
whe
n de
liver
ing
a pr
esen
tatio
n
3.5
Del
iver
a p
rese
ntat
ion
with
in th
e ag
reed
tim
efra
me
3.6
Res
pond
to q
uest
ions
in a
way
that
mee
ts th
e au
dien
ce’s
nee
ds
3.7
Eval
uate
the
effe
ctiv
enes
s of
a p
rese
ntat
ion
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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e IQ
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resa
le |
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e IQ
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resa
le
Title
Cont
ribut
e to
the
deve
lopm
ent a
nd im
plem
enta
tion
of a
n in
form
atio
n sy
stem
Leve
l3
Cre
dit
5
Uni
t ac
cred
itatio
n no
.A/
506/
1916
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
desi
gn
and
impl
emen
tatio
n of
an
info
rmat
ion
syst
em
1.1
Exp
lain
the
type
s of
info
rmat
ion
to b
e m
anag
ed b
y a
syst
em
1.2
Exp
lain
how
info
rmat
ion
will
be
used
and
by
who
m
1.3
Exp
lain
who
nee
ds to
be
cons
ulte
d in
the
desi
gn a
nd im
plem
enta
tion
of a
n in
form
atio
n sy
stem
and
why
1.4
Exp
lain
the
impa
ct o
f leg
al a
nd o
rgan
isat
iona
l sec
urity
and
con
fiden
tialit
y re
quire
men
ts fo
r th
e de
sign
and
impl
emen
tatio
n of
an
info
rmat
ion
syst
em
2.
Be
able
to c
ontri
bute
to
the
deve
lopm
ent o
f an
info
rmat
ion
syst
em
2.1
Con
firm
the
purp
ose,
use
and
feat
ures
of a
n in
form
atio
n sy
stem
2.2
Iden
tify
the
info
rmat
ion
that
will
be
man
aged
by
the
syst
em
2.3
Con
firm
req
uire
men
ts fo
r re
port
ing
info
rmat
ion
2.4
Rec
omm
end
the
func
tions
that
will
be
used
to m
anip
ulat
e an
d re
port
info
rmat
ion
Uni
t 3
8
2.5
Dev
elop
gui
danc
e fo
r th
e us
e of
an
info
rmat
ion
syst
em th
at is
acc
urat
e an
d ea
sy
to u
nder
stan
d
2.6
Rec
omm
end
user
acc
ess
and
secu
rity
leve
ls fo
r th
e in
form
atio
n sy
stem
2.7
Mak
e co
ntrib
utio
ns to
the
deve
lopm
ent o
f an
info
rmat
ion
syst
em th
at a
re
cons
iste
nt w
ith b
usin
ess
obje
ctiv
es a
nd v
alue
s an
d w
ithin
bud
geta
ry c
onst
rain
ts
2.8
Par
ticip
ate
in s
yste
m te
sts
in a
ccor
danc
e w
ith th
e sp
ecifi
catio
n
3.
Be
able
to c
ontri
bute
to
the
impl
emen
tatio
n of
an
info
rmat
ion
syst
em
3.1
Impl
emen
t the
info
rmat
ion
syst
em in
acc
orda
nce
with
the
plan
, min
imis
ing
disr
uptio
n to
bus
ines
s
3.2
Con
firm
that
sta
ff ar
e tra
ined
to u
se th
e sy
stem
prio
r to
its
laun
ch
3.3
Res
olve
or
repo
rt p
robl
ems
or fa
ults
with
the
info
rmat
ion
syst
em w
ithin
the
limits
of
thei
r ow
n au
thor
ity
3.4
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, and
lega
l and
eth
ical
re
quire
men
ts in
the
impl
emen
tatio
n of
an
info
rmat
ion
syst
em
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed fo
r th
is u
nit e
xcep
t as
deta
iled
belo
w.
Sim
ulat
ion
may
be
used
for
asse
ssm
ent c
riter
ia 3
.3 if
no
natu
rally
occ
urrin
g ev
iden
ce is
ava
ilabl
e.
Supp
lem
enta
ry e
vide
nce
Supp
lem
enta
ry e
vide
nce
such
as
ques
tioni
ng m
ay b
e us
ed fo
r as
sess
men
t crit
eria
3.3
if n
o na
tura
lly o
ccur
ring
evid
ence
is a
vaila
ble.
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e IQ
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resa
le |
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Copy
right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Title
Res
olve
cus
tom
ers’
pro
blem
s
Leve
l3
Cre
dit
4
Uni
t ac
cred
itatio
n no
.K
/506
/216
9
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
mon
itorin
g an
d re
solu
tion
of c
usto
mer
s’
prob
lem
s
1.1
Asse
ss th
e su
itabi
lity
of a
ran
ge o
f tec
hniq
ues
for
mon
itorin
g cu
stom
er p
robl
ems
1.2
Expl
ain
how
to u
se th
e re
solu
tion
of c
usto
mer
s’ p
robl
ems
to im
prov
e pr
oduc
ts
and/
or s
ervi
ces
1.3
Expl
ain
how
the
succ
essf
ul r
esol
utio
n of
cus
tom
ers’
pro
blem
s co
ntrib
utes
to
cust
omer
loya
lty a
nd e
nhan
ced
busi
ness
per
form
ance
1.4
Expl
ain
the
feat
ures
of n
egot
iatin
g te
chni
ques
use
d to
res
olve
cus
tom
ers’
pr
oble
ms
2.
Be
able
to d
eal w
ith
cust
omer
s’ p
robl
ems
2.1
Confi
rm th
e na
ture
and
cau
se o
f cus
tom
ers’
pro
blem
s
2.2
Expl
ain
whe
n cu
stom
ers’
pro
blem
s sh
ould
be
treat
ed a
s co
mpl
aint
s
2.3
Expl
ain
the
bene
fits
to c
usto
mer
s an
d th
e or
gani
satio
n of
the
optio
ns a
vaila
ble
to
solv
e pr
oble
ms
2.4
Expl
ain
the
draw
back
s to
cus
tom
ers
and
the
orga
nisa
tion
of th
e op
tions
ava
ilabl
e to
sol
ve p
robl
ems
2.5
Expl
ain
to c
usto
mer
s th
e op
tions
for
reso
lvin
g th
eir
prob
lem
s
2.6
Agre
e so
lutio
ns th
at m
eet c
usto
mer
s’ a
nd o
rgan
isat
iona
l req
uire
men
ts w
ithin
thei
r ow
n le
vels
of a
utho
rity
2.7
Info
rm c
olle
ague
s of
the
natu
re o
f pro
blem
s an
d ac
tions
take
n
Uni
t 3
9
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e IQ
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resa
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e IQ
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for
resa
le
2.8
Eval
uate
the
effe
ctiv
enes
s of
the
reso
lutio
n of
cus
tom
ers’
pro
blem
s
2.9
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
whe
n de
alin
g w
ith c
usto
mer
s’ p
robl
ems
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
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right
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016
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e IQ
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. Not
for
resa
le |
21
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right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Uni
t 4
0
Title
Res
olve
cus
tom
ers’
com
plai
nts
Leve
l3
Cre
dit
4
Uni
t ac
cred
itatio
n no
.R
/506
/215
1
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
mon
itorin
g an
d re
solu
tion
of c
usto
mer
s’
com
plai
nts
1.1
Asse
ss th
e su
itabi
lity
of a
ran
ge o
f mon
itorin
g te
chni
ques
for
cust
omer
s’
com
plai
nts
1.2
Expl
ain
how
to id
entif
y th
ose
com
plai
nts
that
sho
uld
prom
pt a
rev
iew
of t
he
serv
ice
offe
r an
d se
rvic
e de
liver
y
1.3
Expl
ain
nego
tiatin
g te
chni
ques
use
d to
res
olve
cus
tom
ers’
com
plai
nts
1.4
Expl
ain
confl
ict m
anag
emen
t tec
hniq
ues
used
in d
ealin
g w
ith u
pset
cus
tom
ers
1.5
Expl
ain
orga
nisa
tiona
l pro
cedu
res
for
deal
ing
with
cus
tom
er c
ompl
aint
s
1.6
Expl
ain
whe
n to
esc
alat
e cu
stom
ers’
com
plai
nts
1.7
Expl
ain
the
cost
and
reg
ulat
ory
impl
icat
ions
of a
dmitt
ing
liabi
lity
on th
e ba
sis
of a
cu
stom
er c
ompl
aint
1.8
Expl
ain
the
adva
ntag
es a
nd li
mita
tions
of o
fferin
g co
mpe
nsat
ion
or r
epla
cem
ent
prod
ucts
and
/or
serv
ices
2.
Be
able
to d
eal w
ith
cust
omer
s’ c
ompl
aint
s2.
1 Co
nfirm
the
natu
re, c
ause
and
impl
icat
ions
of c
usto
mer
s’ c
ompl
aint
s
2.2
Take
per
sona
l res
pons
ibili
ty fo
r de
alin
g w
ith c
ompl
aint
s
2.3
Com
mun
icat
e in
a w
ay th
at r
ecog
nise
s cu
stom
ers’
pro
blem
s an
d un
ders
tand
s th
eir
poin
ts o
f vie
w
2.4
Expl
ain
the
adva
ntag
es a
nd li
mita
tions
of d
iffer
ent c
ompl
aint
res
pons
e op
tions
to
cust
omer
s
2.5
Expl
ain
the
adva
ntag
es a
nd li
mita
tions
of d
iffer
ent c
ompl
aint
res
pons
e op
tions
to
the
orga
nisa
tion
2.6
Keep
cus
tom
ers
info
rmed
of p
rogr
ess
2.7
Agre
e so
lutio
ns w
ith c
usto
mer
s th
at a
ddre
ss th
e co
mpl
aint
and
whi
ch a
re w
ithin
th
e lim
its o
f the
ir ow
n au
thor
ity
2.8
Rec
ord
the
outc
ome
of th
e ha
ndlin
g of
com
plai
nts
for
futu
re r
efer
ence
2.9
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
whe
n de
alin
g w
ith c
usto
mer
s’ c
ompl
aint
s
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
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right
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016
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e IQ
Ltd
. Not
for
resa
le |
23
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right
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e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
Uni
t 4
1
Title
Gat
her,
anal
yse
and
inte
rpre
t cus
tom
er fe
edba
ck
Leve
l3
Cre
dit
5
Uni
t ac
cred
itatio
n no
.D
/506
/217
0
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to
gath
er, a
naly
se a
nd
inte
rpre
t cus
tom
er
feed
back
1.1
Des
crib
e m
etho
ds o
f col
lect
ing
data
for
cust
omer
res
earc
h
1.2
Expl
ain
rand
om s
ampl
ing
tech
niqu
es u
sed
to c
olle
ct d
ata
1.3
Expl
ain
how
to e
valu
ate
bias
in n
on-r
ando
m s
ampl
es
1.4
Expl
ain
the
prin
cipl
es o
f que
stio
nnai
re d
esig
n
1.5
Asse
ss th
e su
itabi
lity
of a
ran
ge o
f tec
hniq
ues
to a
naly
se c
usto
mer
feed
back
1.6
Expl
ain
tech
niqu
es u
sed
to m
onito
r th
e qu
ality
of d
ata
colle
cted
1.7
Expl
ain
the
use
of s
oftw
are
to r
ecor
d an
d an
alys
e cu
stom
er fe
edba
ck
1.8
Expl
ain
the
valid
atio
n is
sues
ass
ocia
ted
with
cus
tom
er fe
edba
ck
1.9
Expl
ain
the
impo
rtan
ce o
f ano
nym
isin
g co
mm
ents
from
cus
tom
ers
who
do
not
wis
h to
be
iden
tified
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e IQ
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resa
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e IQ
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resa
le
2.
Be
able
to p
lan
the
colle
ctio
n of
cus
tom
er
feed
back
on
cust
omer
se
rvic
e is
sues
2.1
Iden
tify
the
obje
ctiv
es o
f col
lect
ing
cust
omer
feed
back
2.2
Just
ify th
e re
ason
s fo
r se
lect
ing
diffe
rent
dat
a co
llect
ion
met
hods
2.3
Dev
elop
a d
ata
colle
ctio
n an
d an
alys
is p
lan
that
spe
cifie
s th
e sa
mpl
ing
fram
e,
data
col
lect
ion
and
reco
rdin
g m
etho
ds a
nd ti
mef
ram
e
3.
Be
able
to g
athe
r cu
stom
er fe
edba
ck3.
1 Co
llect
cus
tom
er fe
edba
ck u
sing
the
sam
plin
g fra
me
iden
tified
in a
cus
tom
er
serv
ice
plan
3.2
Rec
ord
data
in a
way
that
mak
es a
naly
sis
stra
ight
forw
ard
3.3
Verif
y th
at a
ll da
ta is
han
dled
in li
ne w
ith le
gal,
orga
nisa
tiona
l and
eth
ical
pol
icie
s an
d pr
oced
ures
4.
Be
able
to a
naly
se
and
inte
rpre
t cus
tom
er
feed
back
to re
com
men
d im
prov
emen
ts
4.1
Use
dat
a an
alys
is m
etho
ds to
iden
tify
patte
rns
and
trend
s in
cus
tom
er fe
edba
ck
4.2
Use
the
findi
ngs
of a
dat
a an
alys
is to
iden
tify
area
s fo
r im
prov
emen
t to
cust
omer
se
rvic
e
4.3
Pres
ent t
he fi
ndin
gs o
f an
anal
ysis
in th
e ag
reed
form
at
4.4
Rec
omm
end
impr
ovem
ents
in r
espo
nse
to th
e fin
ding
s of
an
anal
ysis
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
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right
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016
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e IQ
Ltd
. Not
for
resa
le |
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right
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e IQ
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resa
le
Uni
t 4
2
Title
Empl
oyee
rig
hts
and
resp
onsi
bilit
ies
Leve
l2
Cre
dit
2
Uni
t ac
cred
itatio
n no
.L/
506/
1905
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
role
of
org
anis
atio
ns a
nd
indu
strie
s
1.1
Expl
ain
the
role
of t
heir
own
occu
patio
n w
ithin
an
orga
nisa
tion
and
indu
stry
WO
RK
SHEE
T
1.2
Des
crib
e ca
reer
pat
hway
s w
ithin
thei
r or
gani
satio
n an
d in
dust
ry
1.3
Iden
tify
sour
ces
of in
form
atio
n an
d ad
vice
on
an in
dust
ry, o
ccup
atio
n, tr
aini
ng
and
care
er p
athw
ay
1.4
Des
crib
e an
org
anis
atio
n’s
prin
cipl
es o
f con
duct
and
cod
es o
f pra
ctic
e
1.5
Expl
ain
issu
es o
f pub
lic c
once
rn th
at a
ffect
an
orga
nisa
tion
and
indu
stry
1.6
Des
crib
e th
e ty
pes,
rol
es a
nd r
espo
nsib
ilitie
s of
rep
rese
ntat
ive
bodi
es a
nd th
eir
rele
vanc
e to
thei
r ow
n ro
le
2.
Und
erst
and
empl
oyer
s’
expe
ctat
ions
and
em
ploy
ees’
rig
hts
and
oblig
atio
ns
2.1
Des
crib
e th
e em
ploy
er a
nd e
mpl
oyee
sta
tuto
ry r
ight
s an
d re
spon
sibi
litie
s th
at
affe
ct th
eir
own
role
2.2
Des
crib
e an
em
ploy
er’s
exp
ecta
tions
for
empl
oyee
s’ s
tand
ards
of p
erso
nal
pres
enta
tion,
pun
ctua
lity
and
beha
viou
r
2.3
Des
crib
e th
e pr
oced
ures
and
doc
umen
tatio
n th
at p
rote
ct r
elat
ions
hips
with
em
ploy
ees
2.4
Iden
tify
sour
ces
of in
form
atio
n an
d ad
vice
on
empl
oym
ent r
ight
s an
d re
spon
sibi
litie
s
Evi
denc
e R
equi
rem
ents
Th
is is
a k
now
ledg
e ba
sed
unit.
Ple
ase
see
wor
kshe
et s
ectio
n at
the
end
of O
ptio
nal G
roup
C.
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
Copy
right
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016
Activ
e IQ
Ltd
. Not
for
resa
le |
29
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right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Title
Hea
lth a
nd s
afet
y pr
oced
ures
in th
e w
orkp
lace
Leve
l2
Cre
dit
2
Uni
t ac
cred
itatio
n no
.T/
505/
4673
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Kno
w h
ealth
and
saf
ety
proc
edur
es in
the
wor
kpla
ce
1.1
Defi
ne th
e m
ain
resp
onsi
bilit
ies
for
heal
th a
nd s
afet
y in
the
wor
kpla
ce o
f the
fo
llow
ing:
a)
em
ploy
ers
b)
em
ploy
ees
1.2
Des
crib
e tw
o he
alth
and
saf
ety
law
s af
fect
ing
the
wor
kpla
ce
1.3
Defi
ne th
e im
port
ance
of f
ollo
win
g he
alth
and
saf
ety
proc
edur
es in
the
wor
kpla
ce
1.4
Defi
ne th
e ty
pes
of in
form
atio
n or
sup
port
ava
ilabl
e in
rel
atio
n to
a s
peci
fied
aspe
ct o
f hea
lth a
nd s
afet
y in
the
wor
kpla
ce
2.
Be
able
to c
arry
out
ta
sks
with
reg
ard
to
heal
th a
nd s
afet
y in
the
wor
kpla
ce
2.1
Carr
y ou
t a r
isk
asse
ssm
ent o
f a s
peci
fied
wor
kpla
ce a
ctiv
ity
2.2
Use
equ
ipm
ent o
r to
ols
safe
ly in
the
wor
kpla
ce
2.3
Des
crib
e ho
w to
pre
vent
acc
iden
ts in
the
wor
kpla
ce
2.4
Asse
ss h
ow o
wn
heal
th a
nd s
afet
y pr
actic
es c
ould
be
impr
oved
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Uni
t 4
3
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
Dat
e:
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right
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e IQ
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resa
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31
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e IQ
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. Not
for
resa
le
Title
Man
age
even
ts
Leve
l4
Cre
dit
6
Uni
t ac
cred
itatio
n no
.M
/506
/195
9
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f an
even
t
1.1
Expl
ain
how
org
anis
atio
nal o
bjec
tives
will
be
met
by
an e
vent
1.2
Expl
ain
the
flexi
bilit
ies
and
cons
train
ts o
f an
even
t’s b
udge
t
1.3
Eval
uate
the
use
of p
roje
ct m
anag
emen
t tec
hniq
ues
in e
vent
man
agem
ent
1.4
Anal
yse
how
mod
els
of c
ontin
genc
y an
d cr
isis
man
agem
ent c
an b
e ap
plie
d to
ev
ent m
anag
emen
t
1.5
Anal
yse
the
use
of c
usto
mer
rel
atio
nshi
p m
anag
emen
t (CR
M)
syst
ems
to a
ttrac
t at
tend
ees
1.6
Eval
uate
the
appl
icat
ion
of th
e pr
inci
ples
of l
ogis
tics
to e
vent
man
agem
ent
1.7
Des
crib
e th
e in
sura
nce
requ
irem
ents
of a
n ev
ent
Uni
t 4
4
2.
Be
able
to m
anag
e th
e pl
anni
ng o
f an
even
t2.
1 Id
entif
y th
e pu
rpos
e of
an
even
t and
the
key
mes
sage
s to
be
com
mun
icat
ed
2.2
Iden
tify
targ
et a
ttend
ees
for
an e
vent
2.3
Asse
ss th
e im
pact
of a
n ev
ent o
n an
org
anis
atio
n an
d its
sta
keho
lder
s
2.4
Esta
blis
h re
quire
men
ts fo
r re
sour
ces,
loca
tion,
tech
nica
l fac
ilitie
s, la
yout
, hea
lth
and
safe
ty
2.5
Iden
tify
how
eve
nt-r
elat
ed r
isks
and
con
tinge
ncie
s w
ill b
e m
anag
ed
2.6
Dev
elop
an
even
t pla
n th
at s
peci
fies
obje
ctiv
es, s
ucce
ss a
nd e
valu
atio
n cr
iteria
2.7
Mak
e fo
rmal
agr
eem
ents
for
wha
t will
be
prov
ided
, by
who
m a
nd w
hen
2.8
Det
erm
ine
met
hods
of e
ntry
, sec
urity
, acc
ess
and
pric
ing
3.
Be
able
to m
anag
e an
ev
ent
3.1
Man
age
the
allo
catio
n of
res
ourc
es in
acc
orda
nce
with
the
even
t man
agem
ent
plan
3.2
Res
pond
to c
hang
ing
circ
umst
ance
s in
acc
orda
nce
with
con
tinge
ncy
plan
s
3.3
Del
iver
agr
eed
outp
uts
with
in th
e tim
esca
le
3.4
Man
age
inte
rdep
ende
ncie
s, r
isks
and
pro
blem
s in
acc
orda
nce
with
the
even
t m
anag
emen
t pla
n
3.5
Com
ply
with
the
venu
e, in
sura
nce
and
tech
nica
l req
uire
men
ts
3.6
Appl
y th
e pr
inci
ples
and
goo
d pr
actic
e of
cus
tom
er c
are
whe
n m
anag
ing
an e
vent
3.7
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
whe
n m
anag
ing
an e
vent
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e IQ
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resa
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e IQ
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resa
le
4.
Be
able
to fo
llow
up
an
even
t4.
1 En
sure
that
all
post
-eve
nt le
ads
or a
ctio
ns a
re fo
llow
ed u
p
4.2
Opt
imis
e op
port
uniti
es to
take
act
ions
that
are
like
ly to
furt
her
busi
ness
obj
ectiv
es
4.3
Eval
uate
the
effe
ctiv
enes
s of
an
even
t aga
inst
agr
eed
crite
ria
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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016
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e IQ
Ltd
. Not
for
resa
le |
35
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right
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016
Activ
e IQ
Ltd
. Not
for
resa
le
Title
Rev
iew
the
qual
ity o
f cus
tom
er s
ervi
ce
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.F/
506/
2176
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to
revi
ew th
e qu
ality
of
cust
omer
ser
vice
1.1
Expl
ain
the
valu
e of
mea
surin
g th
e qu
ality
of c
usto
mer
ser
vice
1.2
Anal
yse
the
crite
ria fo
r an
d fa
ctor
s in
volv
ed in
set
ting
cust
omer
ser
vice
sta
ndar
ds
1.3
Expl
ain
how
to c
onst
ruct
rep
rese
ntat
ive
sam
ples
1.4
Anal
yse
met
hods
of v
alid
atin
g in
form
atio
n an
d in
form
atio
n so
urce
s
1.5
Expl
ain
how
to s
et a
nd u
se c
usto
mer
ser
vice
per
form
ance
met
rics
1.6
Expl
ain
the
use
of c
usto
mer
feed
back
in th
e m
easu
rem
ent o
f cus
tom
er s
ervi
ce
1.7
Anal
yse
the
adva
ntag
es a
nd d
isad
vant
ages
of a
ran
ge o
f dat
a an
alys
is m
etho
ds
Uni
t 4
5
2.
Be
able
to p
lan
the
mea
sure
men
t of
cust
omer
ser
vice
2.1
Iden
tify
the
feat
ures
of c
usto
mer
ser
vice
aga
inst
whi
ch c
usto
mer
sat
isfa
ctio
n ca
n be
mea
sure
d
2.2
Sele
ct d
ata
colle
ctio
n m
etho
ds th
at a
re v
alid
and
rel
iabl
e
2.3
Spec
ify m
onito
ring
tech
niqu
es th
at m
easu
re c
usto
mer
sat
isfa
ctio
n
2.4
Esta
blis
h ev
alua
tion
obje
ctiv
es a
nd k
ey p
erfo
rman
ce in
dica
tors
(K
PIs)
in th
e m
easu
rem
ent o
f cus
tom
er s
ervi
ce
2.5
Spec
ify th
e in
form
atio
n to
be
colle
cted
3.
Be
able
to e
valu
ate
the
qual
ity o
f cus
tom
er
serv
ice
3.1
Valid
ate
the
info
rmat
ion
colle
cted
to id
entif
y us
eabl
e da
ta
3.2
Use
info
rmat
ion
anal
ysis
met
hods
that
are
app
ropr
iate
to th
e na
ture
of t
he
info
rmat
ion
colle
cted
3.3
Iden
tify
inst
ance
s of
effe
ctiv
e cu
stom
er s
ervi
ce, s
hort
falls
and
gap
s fro
m th
e in
form
atio
n an
alys
is a
gain
st a
gree
d cr
iteria
3.4
Dev
elop
rec
omm
enda
tions
that
add
ress
iden
tified
are
as fo
r im
prov
emen
t su
ppor
ted
by e
vide
nce
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
016
Activ
e IQ
Ltd
. Not
for
resa
le |
37
Copy
right
© 2
016
Activ
e IQ
Ltd
. Not
for
resa
le
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
