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A R L E N E B O W M A N Bronx, NY 10463 718.796.9076
[email protected]
PROFESSIONAL ADMINISTRATIVE ASSISTANT
Enthusiastic, organized, and creative professional with 20+
years of broad based administrative experience and demonstrated
ability to consistently achieve daily goals and objectives.
Reliable and focused, ability to succeed in demanding environments
and skillfully manage multiple tasks. Strong interpersonal skills,
proficient in fostering positive professional relationships and
communicating effectively at all levels. Seeking to utilize
experience and exceptional work ethic in an organization that
values dedication and results.
AREAS OF EXPERTISE
General Office Administration
Time & Schedule Management
Process Improvement
Organization & Planning
Problem Resolution
Collaboration & Teamwork
Written & Oral Communication
Analysis & Decision-Making
Attention to Detail
PROFESSIONAL EXPERIENCE EMBLEMHEALTH (FORMERLY HIP), New York,
NY, 1988-2013
Staff Assistant I (10/2002-08/2013)
Leveraged experience and talents to provide administrative
support to multiple directors within the Information Technology
department, as well as staff and consultants with a wide range of
tasks.
Optimized efficiency and effectiveness while completing key
responsibilities, such as scheduling/managing calendars,
coordinating meetings, maintaining personnel files, purchasing
supplies, and travel coordination.
Carefully handled sensitive, confidential, and non-routine
information, including staff evaluations.
Communicated with multiple departments in planning/scheduling
meetings; coordinated meetings for change initiatives and upgrades,
such as rollout of Windows 7 to Vice Presidents and Directors.
Liaison between multiple departments, including building
facilities staff to coordinate building access, identification
cards, inspection of fire extinguishers, cubicle assignments,
facility issues, and staff relocation.
Coordinated departmental, cross-departmental and external
clients/vendor activities.
Provided courteous and timely response to information requests;
maintained the highest level of professionalism at all times.
Assisted in preparation of presentations and created department
organizational charts and pie charts.
Identified solutions to problems that arose and presented
information to the management team.
Ordered equipment and software, and conducted research to ensure
competitive pricing.
Employed technical proficiency to maintain project tracking,
generate monthly reports, and manage library.
Key Achievements:
Gained a reputation as a trusted and knowledgeable resource;
chosen to help assist with managing office operations in the
absence of the Managing Director.
Developed and implemented new administrative procedures, forms,
and policies to increase efficiency.
Created an effective process for the hiring/interviewing of
consultants, liaised between consultant agencies, and processed
vendor invoices for prompt payment.
Encounter Systems Assistant (10/1996-10/2002)
Used strong technical acumen to provide assistance with all
aspects of the Encounter systems, ensuring operational efficiency
and effectiveness.
Ordered and maintained supplies for the department.
Ordered medical forms for medical groups.
Liaised between printing vendor to maintain warehouse
inventory.
Coordinated and distributed correspondence to medical
groups.
Prepared monthly reports related to encounter medical form
errors.
Corrected and input medical codes into the Qcare systems from
encounter forms.
Scheduled and coordinated quarterly meetings for directors.
mailto:[email protected]
A R L E N E B O W M A N - PA G E 2 718.796.9076
[email protected]
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Key Achievement:
Supported performance development initiatives by assisting with
training staff in Florida on how to input encounter forms into the
Qcare system.
Prior positions at EmblemHealth:
Secretary/Coordinator (06/1989-10/1996); Secretary I
(03/1988-06/1989)
EDUCATION
Associate of Applied Science, Secretarial Science
Bronx Community College (02/1982-05/1985)
TECHNICAL PROFICIENCIES
Microsoft Office Suite (Word, Excel, PowerPoint, and
Outlook);
Microsoft Visio, SharePoint, and Publisher;
PeopleSoft, SAMS, and Internet Research
REFERENCES
Upon Request
mailto:[email protected]
