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Presented by Shirley Ford

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Since 2008, the Barbados Air Traffic Services achieved ISO 9000 certification.

From the beginning, the AIS was part of the process which included audits, management review meetings, as well as, being included in the documentation made up of the Quality Manual and Quality Assurance Manual.

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QMI-SAI Global was the company selected to evaluate the Barbados Air Traffic Services

Quality Management System against the ISO 9000:2000 requirements.

QMI-SAI Global is a widely recognized as a leading international registrar. It has over twenty-six (26) years of management system auditing experience

and 24000 (24000) registrations worldwide.

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The Barbados Air Traffic Services QMS (ISO9001:2008)

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•Quality Policy•Quality Objectives•Audit Results•Analysis of Data•Corrective & Preventive action•Management Review

The Quality Management

System is maintained through:

The QMS was introduced to provide a service that meets customer & regulatory requirements;

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This enables Barbados ATS to address & achieve customer satisfaction through:

• Effective application;

• Processes for continual improvement

• Prevention of non-conformities

•Quality,•Reliability and •Integrity in the services

provided.

The QMS ensures that customers

receive

•Specifications,•Standards, as well as •Legal & quality

requirements.

The QMS calls for precise

adherence to:

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• Annex 2

• Annex 11

• Annex 15

• Relevant standards & regulations

The policies and

procedures implemented

within the QMS ensure compliance

with:

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Develops, implements and maintains appropriate Safety and Quality Management Systems;

Supports and coordinates with the Regulatory Section the processing of certification of personnel;

Conducts appropriate Quality Audits and develops any required remedial programs;

Analyses audit findings and ensures corrective follow-up action;

Prepares and submits working procedures and methods for Quality Assurance activity;

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Participates as required, in Inspections and Investigations;

Provides timely advice and assistance to management and staff on safety matters;

Makes an input into training in Quality Assurance matters;

Maintains an appropriate system to identify potential hazards;

Monitors the progress of Safety Reports and ensures that hazards are addressed;

Identifies Safety Training requirements;

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In addition to the Quality manuals, the AIS was required to develop:

•An AIS Operations Manual which contains day to day instructions for staff; and

•a number of quality forms.

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AMENDMENT TRACKING FORM

To ensure amendments are done in a timely manner and provides a measure of accountability.

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DOCUMENT DISTRIBUTION FORM

To ensure ICAO and other official documents are received by all ATC units management and BCATC.

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STATISTICAL DATABASE ERROR TRACKING FORM

To track non-conformities in the statistical database in efforts to meet the quality objectives.

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ATS AND OTHER MESSAGES ERROR TRACKING FORM

To track non-conformities in ATS messages, FPLS and NOTAMs in order to meet the quality objectives.

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NOTAM DISTRIBUTION FORM

To ensure that NOTAMs pertinent to the operations of ATC units are

received and distributed in a timely manner.

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ERROR ANALYSIS FORM

To analyze data of all non-conformities, determine if the quality objectives have been

met and provide recommendations for future

development.

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RECORD OF MISSING FLIGHT PLANS IN ATC UNITS FORM

To determine the reasons why FPLs are missing from ATC units.

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CUSTOMER COMMENTS/COMPLAINTS FORM

To develop a system useful for service improvement and customer satisfaction.

The AIS developed:•A documented on-the-job training program;•A quarterly performance appraisal system.

In development are:•An AIS refresher training program; and•An Advance AIS Course.

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Thank You!

Any Questions?