Air France-KLM Cargo and Martinair · PDF fileAir France-KLM Cargo and Martinair Cargo ... • KL flights will be operated by a B777-200 aircraft offering more ample lower deck

Air France-KLM Cargo and Martinair Cargo The capacity to serve you Oporto, 27 October 2011

Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet

Commercial policy & Products | E-services | CSR | Appendix

Air France-KLM Cargo The capacity to serve you

1

CSR

Worldwide staff

& Operational

Excellence

Appendix

E-services

Company

Profile

Commercial

policy &

Products

Network,

Capacity

& fleet



The capacity to make us a reliable partner

Facts & figures

2

Air France-KLM Group

594 aircraft operated (incl. belly,

combi and freighter)

Over

104,000

employees in the group

21 billion euros turnover

Air France-KLM Cargo

16 Freighters operated aircraft

operated

Over

5,000

employees in cargo

worldwide

2,439 total cargo business

revenue (€m)

Above including Martinair fleet

Combining strengths

Over 300 destinations in a high frequent passenger network

(WBB & combi) including flexible freighter operation

Nr. 2 and Nr. 4 European hub’s (Charles de Gaulle and Schiphol)



Network AF-KL Cargo offers more than 130 frequencies to its main deck

destinations

Nairobi

Prestwick

Port Harcourt

Porto

Nouakchott Jeddah

Istanbul

Guadalajara

Dublin

Almaty

Moscow

Sharjah

São Paulo

Montevideo

Bangui

Cairo

New York

Damman Kuwait

Dubai Muscat

Bahrain

Djibouti

Douala

Ouagadougou Niamey

Bamako

Antananarivo

Saint Denis de la Reunion

Johannesburg

Mexico

Singapore

Bangkok

Hong Kong

Taipei

Shanghai

Beijing Seoul

Tokyo

Brazzaville

Paris

Amsterdam

N’djamena

Point Noire

Houston

Toronto

Quito

Aguadilla

Buenos Aires

Santiago de Chile

Entebbe

Harrare

Khartoum

Kigali

Doha

Los Angeles

Chicago

Seattle

Bogota

Guayaquil

London Stansted

Chennai

Miami Riyadh

San Jose

Hanoi

Chengdu

Via CDG Hub

Via AMS Hub

Version March 2011

* For AF-KL Cargo only shipments certain conditions may apply

Destinations are subject to changes

For detailed schedule information please visit www.afklcargo.com

Via AMS Hub, operated by Martinair Cargo*



Network

AF-KL Cargo palletized lower deck destinations

Bonaire

Buenos Aires

Rio de Janeiro

Ouagadougou

Douala Yaoundé

Bangui

Santiago

Beijing

Guangzhou

Shanghai

Bogota

Brazzaville Luanda Point Noire

Monrovia

Havana

Djibouti

Punta Cana

Libreville

Conakry

Hong Kong

Bangalore

Mumbai

Beirut

Antananarivo

Mauritius

Bamako

Mexico

Boston

Dakar

Cotonou

Lome

Detroit

Houston

Miami

New York Newark

Los Angeles

Seattle

Washington

Caracas

Kinshasa

San Francisco

Chicago

Doha

Johannesburg

St. Maarten

Lagos

Seoul

Osaka

Tokyo

Delhi Cairo

Toronto Montreal

São Paulo

Hanoi

Paris/Paris Orly

Amsterdam Calgary

Vancouver

Accra

Chengdu

Denpasar

Tehran

Almaty

Kilimanjaro

Panama

Lima

Manila

Cape Town

Paramaribo Entebbe

Atlanta Dallas

Bangkok

Guayaquil

Nairobi

Kano Khartoum

Kuala Lumpur

Aruba Curacao

Kuwait

Abu Dhabi

Cayenne

Fort De France Niamey

Papeete

Saint Denis de la Reunion

Point a Pitre

Bahrain

Abuja Addis Ababa

Damman

Dar Es Salaam

Dubai

Jakarta

Muscat

Quito

Taipeh

Singapore

Orlando

Cancun

Santo Domingo

Saigon

Hangzhou

Varadero Jeddah

Riyadh

Kigali

Port Harcourt Freetown

Via CDG Hub

Via AMS Hub

Version March 2011

* For AF-KL Cargo only shipments certain conditions may apply

Destinations are subject to changes

For detailed schedule information please visit www.afklcargo.com

Via AMS Hub, operated by Martinair Cargo*

Nouakchott

Abidjan

Tel Aviv

Xiamen

Noumea

Phnom Penh



Zooming more into Luanda: Frequency, capacity, schedule

• With the introduction of the 2 weekly KL flights, the total AFKL capacity on Luanda

increases from 2 to 4 weekly frequencies.

• The two KL frequencies are complementary with the currently operated AF flights,

with different days and times of operation.

• KL flights will be operated by a B777-200 aircraft offering more ample lower deck

Cargo capacity to this destination.

The inaugural flight will be operated on March 2012

Flight no. From ToDays of

Operation

Departure

(LT)Arrival (LT) Aircraft

KL581/3 AMS LAD 1___5__ 13:20 21:55 B777-200

AF928 CDG LAD 1_3____ 22:05 6:05 B777-300ER

KL582 LAD AMS 1______ 23:55 8:30 B777-200

KL584 LAD AMS _____6_ 1:15 9:50 B777-200

AF929 LAD CDG _2_4___ 21:35 5:35 B777-300ER



Zooming more into Hong Kong Frequency, capacity, schedule

• AF and KL have together a very wide offer in terms of frequency of flights and cargo capacity to the

Hong Kong hub.

• 3 daily flights + 8 complementary weekly flights offering both main deck and lower deck capacity

(Cargo and Combi aircrafts)


Operation

Departure


KL889 AMS HKG 1234567 21:15 14:30 B747 COMBI

KL9977F AMS HKG _2_____ 10:15 9:00 B747 COMBI

KL9975F AMS HKG ___4___ 7:05 8:40 B747 COMBI

KL9977F AMS HKG ____5__ 16:00 14:35 B747 COMBI

KL9971F AMS HKG ______7 21:45 15:55 B747 COMBI

AF184 CDG HKG 1234567 13:45 7:20 B772 PSGR

AF188 CDG HKG 1234567 23:25 17:00 B773 PSGR

AF6700 CDG HKG 1______ 20:50 20:55 B777 CARG

AF6702 CDG HKG __3____ 8:45 11:45 B777 CARG

AF6706 CDG HKG _____6_ 9:40 9:45 B777 CARG

AF6708 CDG HKG ______7 6:35 9:35 B777 CARG

KL890 HKG AMS 1234567 23:00 5:15 B747 COMBI

KL9980F HKG AMS 1______ 10:15 20:25 B747 COMBI

KL9970F HKG AMS ____5__ 0:55 13:45 B747 COMBI

KL9972F HKG AMS _____6_ 16:05 4:45 B747 COMBI

AF183 HKG CDG 1234567 10:25 17:15 B772 PSGR

AF185 HKG CDG 1234567 23:05 5:45 B772 PSGR

AF6709 HKG CDG 1______ 11:35 18:05 B777 CARG

AF6701 HKG CDG _2_____ 22:55 5:30 B777 CARG

AF6711 HKG CDG ___4___ 13:45 20:20 B777 CARG

AF6707 HKG CDG ______7 11:45 18:20 B777 CARG



Zooming more into Tokyo Frequency, capacity, schedule

• Combining AF and KL, there are more than 3 daily flights to Tokyo.

• There is a mix of aircrafts that operate, which makes a complementary offer for both lower

deck and main deck capacity with AF and KL.


Operation

Departure


KL861 AMS NRT 123_567 14:55 8:55 B747 COMBI

KL863 AMS NRT ___456_ 17:35 11:40 B747 COMBI

AF276 CDG NRT 1234567 13:30 8:00 A388 PSGR

AF278 CDG NRT 1234567 23:35 18:00 B773 PSGR

AF6760 CDG NRT _2__5__ 12:25 6:45 B747 CARGO

KL862 NRT AMS 1234567 10:45 15:20 B747 COMBI

KL864 NRT AMS ____567 13:30 18:05 B747 COMBI

AF275 NRT CDG 1234567 11:55 17:15 A388 PSGR

AF277 NRT CDG 1234567 21:55 4:15 B773 PSGR

AF6775 NRT CDG __3__6_ 9:25 18:10 B747 CARGO




8

CSR

Worldwide staff

& Operational

Excellence

Appendix

E-services

Company

Profile

Commercial

policy &

Products

Network,

Capacity

& fleet



Whatever you need to succeed

You are:

• Shaping your organization to your

customer’s needs

• Developing more sophisticated &

tailor made logistics solutions

So are we!

• We focus on segments and industries with their own logistic

characteristics and needs

• With our segment approach and our dedicated product portfolio we focus

on helping you serve your customers best. For every situation, we have

a product to match

Fresh High-tech industry

Live animals Automotive industry

Safe Pharma industry

Airmail Fashion industry

Aerospace Oil & gas industry

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Whatever you need we have the services to match

Our general cargo product

For shipment requiring specialized handling

Our express product for urgent shipments

Our first class tailor-made logistics solution

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When you want it simple

When you want special care

When you are in a hurry

When you need it customized




11

Expect nothing but quality? That’s dimension. A general

cargo product, ideal for the majority of shipments.

• Reliable, on-time airport-to-airport delivery

• Extensive range of ULDs (unit load device):

loose, bulk or custom-built -- to suit all types

of shipment

• Standard drop-off and delivery time at each station

• Latest booking: 24 hours before departure

Dimension® is a no-nonsense, high quality

product designed for general shipping needs.

Our general cargo product




12

Special shipments such as live animals, valuables

and perishables? Variation takes good care of them.

• Completely adapted to your and your cargo’s needs,

for instance, in terms of security, cooling, care, etc.

• Specialized warehouse handling and

ramp transport

Variation® is designed to provide your

specialized cargo with exactly the care it requires.

For shipment requiring specialized handling



Want it fast and flexible? Equation helps you out with…

• Extra short acceptance & availability times

• Priority warehouse handling and ramp transport


13

Equation® is our express service that offers you

the fastest possible arrival time at destination.

Our express product for urgent shipments



Need a tailor made service from A to B and beyond?

Cohesion offers you a complete supply chain solution

• Privileged access to capacity

• Tailor made solutions

• Highest possible quality of service

• Guaranteed pricing


14

Cohesion® is our VIP service which offers you

a complete solution – really putting you first!

Our first class tailor-made logistic solution




15

CSR

Worldwide staff

& Operational

Excellence

Appendix

E-services

Company

Profile

Commercial

policy &

Products

Network,

Capacity

& fleet



Rates: up to date & completely transparent

Schedule: clear overview of times & connections

Tracking: know where your shipment is 24/7

Contact & product info: global overview, local details

Multiple e-booking channels: choose from GF-X, CPS or EDI

Go to www.afklcargo.com and access our e-menu 24/7

Claims: file a preliminary claim and check the status of your claim online

E-freight: cargo transport via digitalized documents

You have it easy with our e-services

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http://www.afklcargo.com/




17

CSR

Worldwide staff

& Operational

Excellence

Appendix

E-services

Company

Profile

Commercial

policy &

Products

Network,

Capacity

& fleet



The capacity to be a sustainable partner…

• Air France KLM takes a leading role

in the industry, setting an example

as the most sustainable airline

• We reduce our environmental

impact by e.g. using and promoting

e-freight, reducing energy use in our

buildings, re-using envirotainer

batteries, stronger & thinner pallet

wrapping plastic, using only

recyclable materials

for ULD equipment and promote

staff awareness

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• Air France-KLM is the leading airline on the Dow Jones Sustainability Index

for the 6th year in a row and the only airline in the Global 100 list of the

world’s 100 companies most committed to sustainable development

Man-made CO2 emission (energy)

Other than transport Ground transport

Maritime transport Air transport



Need for common approach to increase reliability and predictability of bookings

Source: WW AFKLMP data, Jan-Jun 2011

Booked weight vs. Manifested weight

75%81%

92%

25%19%

8%

30%

40%

50%

60%

70%

80%

90%

100%

D-2 D-1 Departure day

Inaccuracy

Manifested

Relatively most bookings are made 2 days before departure

from which 25% is not delivered



40% of non performance is caused by unreliability of booking data

Source: WW AFKLMP data, Jan-Jun 2011

From data available on all bookings at the day of departure,

only 67% is delivered according to booking.

Total Booked weight vs. Manifested weight on Departure Day

No show

5%

Low show

20%

High show

8%

Conform

67%



Reliable cargo flows? Our joint commitment. Can we count on your support?



Worldwide staff

offering you local services and global expertise:

• 150 teams in 100 offices worldwide with 5,000

dedicated professionals

• All devoted to providing you with whatever

product, service or information you require,

promptly, professionally and with great pleasure


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AF-KLM Cargo – Martinair Cargo Here we are:

One single point of contact :

Our sales Manager for Portugal :

[email protected]

Our Local Customer Service team based in OPO :

[email protected]

www.afklcargo.com

mailto:[email protected]

mailto:[email protected]

http://www.afklcargo.com/



Documents

Air France-KLM Cargo and Martinair · PDF fileAir France-KLM Cargo and Martinair Cargo ... • KL flights will be operated by a B777-200 aircraft offering more ample lower deck