ALEX HAWKINS16 Greatham Road Maidenbower Crawley, RH10 7JJ | 07794351275 | alexjameshawkins@live.com

A hardworking and enthusiastic individual with excellent communication and organizational skills, integrity and the ability to achieve goals efficiently and effectively.

WORK EXPERIENCE

01/14 - present

02/11 -12/13

IT Apprentice Block solutions

· Working at Great Ormond Street Hospital supporting the onsite technical network team.

· Logging into switches, helping troubleshoot network connectivity issues

· Working with the Microsoft Exchange servers and admin work in Active Directory

· Customer facing support such as user end devices (Apple portable devices, windows laptops).

· Holding monthly ICT drop in clinics where staff would be free to come up to me and ask questions or highlight issues they have been having so I could find a solution

Customer Service Trolley Assistant Tesco Ltd· Worked on checkouts where I provided customer support and handled cash

· Ensured the car park was clear of trolleys and that parking bays were safe for customers to use

· Faced up shelves

· Collected baskets from check outs and clear the warehouse

· Answered customer queries

EDUCATION

11/04/2014 98-366: MTA: Networking Fundamentals, QA (Part of apprenticeship)

06/06/2014 98-349: MTA: Windows Operating Systems Fundamentals, QA (Part of apprenticeship)

24/07/2014 98-367: MTA: Security Fundamentals, QA (Part of apprenticeship)

25/09/2014 98-365: MTA: Windows Server Administration Fundamentals, QA (Part of

apprenticeship)

2007-2011 GCSE English: C

GCSE Mathematics: A

GCSE Biology & Chemistry: B

GCSE Physics: D

GCSE ICT: Merit

GCSE Music Technology: Merit

2011-2013 Level 3 ICT extended Diploma: DDM (Distinction, Distinction, Merit)

References can be provided upon request.

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