Alexandria Brockman Cheyenne, WY 82001 307-287-5377 alex.brockman@crmcwy.org

OBJECTIVE_________________________________________________________________

My desire is to find a stable yet challenging position in a Professional Company/Organization with the possibility of advancement. In which I can learn new technologies and skills while utilizing my previous experiences to improve beyond my current abilities. I expect to build strong professional relationships within the Company/ Organization and with customers; and to exceed expectations in all aspects of my work. I am a very loyal individual looking for a permanent position with in your Organization.

QUALIFICATIONS_________________________________________________________

Effective communication skills, both written and verbal Strong analytical, critical thinking ability, exceptional customer service skills Detail oriented, fast learner, photographic memory, organized Resourceful, dedicated, positive, self-motivated Effective in creating and implementation of new processes Strong Background in billing regulations in Hospital setting Extensive skills in computers and software programs Knowledge of the Revenue Cycle Extended knowledge of claims billing/processing

Knowledge and Skills_______________________________________________________________

Medical Billing Confidentiality / HIPPA                       Medical Terminology Keyboarding ICD-9, CPT10, HCPCS  MS Excel, MS Word Medical Insurance 10 Key CPR Certified First Aid Certified State WY Certification for Medicaid Provider/ billing ICD-10 Training Fitness & Nutrition Certification Accounting

WORK EXPERIENCE__________________________________________________________

Cheyenne Regional Medical Center August 2011 — PresentPatient Financial / Billing Leader

My current role as HB charge entry billing Lead, I work with a team of gals who bill Medicare, Medicaid as well as I work all commercial insurance billing. By reviewing claims, medical records and charges that are rejected by our clearing house and correcting them to retrieve payment for services. I also lead the gals in finding solutions to our billing problems as well as finding ways to make claims submission function properly. I have worked with denial reports and appeal claims as I see fit, Requested and posted refund checks in systems as needed. When needed I've worked as a team with the reimbursement coordinator to prepare refund packets for manager approval in legacy system. I have extensive knowledge in insurance follow up, payment posting, UB claims billing, claim edit and claim Auditing, DSG clearing house, EPIC claims, denial reason codes, customer service. With claims, I find myself constantly working with HIM (Medical Records) and or coding to review accounts for processing, as well as after a denial is received. In the last 5+ years with this Organization; I have accumulated an extensive amount of knowledge in all different areas of the Patient financial Service department, Medical Records, as well as coding. I may not hold a coding degree but I thrive on the knowledge I have accrued over the years.

Cheyenne Regional Medical Center Bariatric / Family MedicineMay 2010 — August 2011Receptionist / MA Assistant / Insurance Coordinator Backup

Shortly after starting as a temp in April, CRPG Bariatric accepted me as a full time employee. My responsibilities were spread out due to my fast learning abilities and connection/communication with the patients, as well as my desire to advance in the organization and my passion for what I do. I answered phones to schedule appointments and assist patients with any questions or concerns necessary.Worked closely with insurance companies to insure patient coverage was correctKept close contact with physicians, psychologist, to keep charts prepared and occasionally took vitals, and roomed patients for doctors to tend to. Utilized excellent customer service skills to be sure each and every patient was treated respectfully and received the treatment deserved. I also worked as the Insurance Coordinator Backup for 3 months, rooming patients, preparing patient charts, explaining insurance coverage and surgical costs, creating LOMN (letter of medical necessity) attaching all documentation to conclude the reasoning to patient surgeries. 

HIM Cheyenne Regional Medical Center - Express Professional January 2010 — April 2010

Medical Records Tech

Hired on as a temp through Express Professional. HIM medical records needed temps to clean up, review, and scan their back log. As a team we prepared patient records, scanned, indexed and filed. I assisted in the delivery and pick up of patient charts from floors in the main Hospital. I was and still am very passionate about the values and support the HIPPA policy.

DT Stucco & Plastering January 2007 — May 2009Assistant Manager / Payroll clerk

In my time working for DT Stucco and Plastering I took on many duties including the following: Answering phones, set appointments for bids, looked over employed staff to make sure they we're exceeding the expectations of the customers. I filed paper work, which included contracts, applications, and interviewed employees upon hire. Being in charge of ordering our products and materials from different companies as well as working on payroll runs for the week’s pay.

Walgreens January 2007 — October 2007Beauty Adviser / Sales Associate

Main duties were related to beauty merchandise and were my customer service skills were parallel to my being named senior beauty adviser. Duties included advising customers with cosmetic questions, references to fragrances, make-up, and clothing. I stocked, faced, and sold all merchandise throughout the store as well. Worked registers, as well as assisted the managers in refunds and counting cash drawers when they weren't available.

EDUCATION______________________________________________________________

NASM February 2016- PresentPersonal Fitness TrainerGroup Fitness TrainerFitness Nutrition SpecialistWeight Loss Specialist

ACES Program July 2008 — December 2008Laramie County Community College

Bachelor of Science/ Bus Management August 2012 – March 2016

Laramie County Community College & Penn Foster

HONORS & ACTIVITIES

Recipient of the Hathaway Scholarship, Recipient of Three Mathematical Scholarships. Member of the Church of Christ. Volunteer at the Cheyenne COMEA Shelter and Salvation Army.

REFERENCES_____________________________________________________________

Patty Hocker, APW Wyott3014 O'neil AveCheyenne, WY 82001307-220-1033Personal reference known 25 Years

Catina Todd, Business OwnerDT Stucco & Plastering618 E. 23rd St.Cheyenne, WY 82001307-920-0002Business/personal reference known 25 years

Christy LakeCheyenne Regional Medical Center200 West 17th St.Cheyenne, WY 82001307-631-7909Business Reference

Brittany Thorpe

Cheyenne Regional Medical CenterBariatric CenterCheyenne, WY 82001307-633-6121Business Reference