AN ANALYSIS OF PERFORMANCE MANAGEMENT SYSTEM.doc

8/21/2019 AN ANALYSIS OF PERFORMANCE MANAGEMENT SYSTEM.doc

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RESEARCH REPORT

ON

AN ANALYSIS OF PERFORMANCE MANAGEMENT SYSTEMIN

MOSER BAER INDIA LTD.

With special reference toMOSER BAER INDIA LTD.

SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FORAWARD OF MASTER OF BUSINESS ADMINISTRATION

MAHAMAYA TECHNICAL UNIVERSITY NOIDA.

UNDER THE GUIDANCE OF SUBMITTED BY

MRS MEENAL PANDEY SAUMAKSHISETHMBA-IV SEM.

ROLL- 110947009

GALGOTIAS INSTITUTE OF

MANANGEMNENT AND TECHNOLOGY

GREATER NOIDA

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CONTENTS PAGE NO.

Acknowledgement 4

1. Introduction 52. Review of literature 303. Objectives of the study 754. Research Methodology 775. Analysis of the urvey 81

!. "indings 94#. $ifficulties 95%. &i'itations 96(. Reco''endations 97

10. )ibliogra*hy 98

11. Anne+ure

99

$,-&ARAIO/

au'a0shi eth !e"e#$ decl%"e t!%t t!e "e&e%"c! "e'o"t ent(tled (& %n o"(g(n%l %nd

%)t!ent(c wo"k#e(ng &)#m(tted to *A+A*A,A TEC+NCA- N/EST, o" t!e

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'%"t(%l )l(llment o t!e "e)("ement o" t!e deg"ee o t!e m%&te" o #)&(ne&&

Adm(n(&t"%t(on (& m$ own ende%o"& %nd (t !%& not #e(ng &)#m(tted e%"l(e" %n$ n&t(t)te

n(e"&(t$ o" %n$ deg"ee.

1&A-, reater /oida AMA6I ,6

7M)A 4th,M8

$A, RO&& /O 99:(4#::(2

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A-/O;&,$,M,/

%m dee'l$ t!%nk)l to G*T o" 'e"m(tt(ng me to do "e&e%"c! '"oect "e'o"t %nd

enco)"%g(ng me to com'lete &)cce&&)ll$. wo)ld %l&o l(ke to t!%nk m$ %c)lt$ mem#e"&

o" !e" keen (nte"e&t %l)%#le g)(d%nce (n&'("%t(on (mmen&e e%l o" !%"d wo"k %nd

'o&(t(e o)tlook tow%"d& t!e &)#ect. T!e(" (ntellect 'e"&)%&(ene&& %nd (n&(&tence on %

good wo"k we"e % g)(d(ng l(g!t (n t!e d%"kne&& o m$ (gno"%nce.

wo)ld %l&o l(ke to e'"e&& m$ &(nce"e t!%nk& to %dm(n(&t"%t(e 'e"&onnel w!o !%e

!el'ed me (n c%""$(ng o)t m$ &)mme" t"%(n(ng &)cce&&)ll$.

-%&t #)t not t!e le%&t %l&o %cknowledge w(t! t!%nk& to Mrs. Meenal 1andeyo" !e"

%l)%#le &)gge&t(on& %nd %m %l&o (nde#ted to !e" o" m%k(ng me wo"t! o" t!(& wo"k.

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INTRODUCTION

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6IOR< O" 6, MO,R)A,R I/$IA 1=.&$.

T!e com'%n$ w%& o)nded (n New :el!( (n 1983 w(t! % cle%" (&(on; to o'e"%te (n

'"od)ct& w(t! !(g! ent"$ #%""(e"& "om t!e tec!nolog$ %& well %& c%'(t%l 'o(nt o (ew.

G(en t!e %ct t!%t !(g! o#&ole&cence )&)%ll$ goe& !%nd (n !%nd w(t! !(g! tec!nolog$

t!e "(&k %nd "ew%"d e)%t(on !%d to m%ke &en&e. t &t%"ted %& % T(me eco"de" )n(t (n

tec!n(c%l coll%#o"%t(on w(t! *%")en Co"'o"%t(on


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)n()e &t"engt! (n d(&kette m%n)%ct)"(ng come& "om '"od)ct& cono"m(ng to &t"(ngent

(nte"n%t(on%l )%l(t$ &t%nd%"d& w(t! % co&tDeect(ene&& t!%t ew c%n m%tc!.

n 1999 *o&e" =%e" &'"e%d (t& w(ng& (nto eco"d%#le O't(c%l *ed(% &ett(ng )' % 150D

m(ll(on )n(t c%'%c(t$ 'l%nt to m%n)%ct)"e eco"d%#le Com'%ct :(&k& C:D&B %nd

eco"d%#le :(g(t%l /e"&%t(le :(&k& :/:D&B. T!e &t"%teg$ o" t!e o't(c%l med(% '"oect

w%& (dent(c%l to w!%t !%d &)cce&&)ll$ #een (m'lemented (n t!e d(&kette #)&(ne&&;

c"e%t(ng % %c(l(t$ t!%t m%tc!ed glo#%l &t%nd%"d& (n te"m& o &(e tec!nolog$ )%l(t$

'"od)ct le(#(l(t$ %nd '"oce&& (nteg"%t(on. T!e com'%n$ (& tod%$ t!e onl$ l%"ge nd(%n

m%n)%ct)"e" o m%gnet(c %nd o't(c%l med(% d%t% &to"%ge '"od)ct& e'o"t(ng

%''"o(m%tel$ 90 o (t& '"od)ct(on.

S(nce (nce't(on *o&e" =%e" !%& %lw%$& ende%o"ed to c"e%te (t& &'%ce (n t!e (nte"n%t(on%l

m%"ket &omet!(ng t!%t e"$ ew nd(%n m%n)%ct)"e"& !%e #een %#le to %c!(ee. A(d(ng

t!e com'%n$ (n (t& eo"t& !%& #een % c%"e)ll$D'l%nned %nd &)&t%(n%#le model;low

co&t& !(g! m%"g(n& !(g! '"o(t& "e(ne&tment %nd c%'%c(t$ g"owt!. Along t!e w%$ dee'

"el%t(on&!('& !%e #een o"ged w(t! le%d(ng OE*& w(t! t!e "e&)lt t!%t tod%$ t!e"e %"e

!%"dl$ %n$ 'l%$e"& (n t!e (eld t!%t *o&e" =%e" (& not %&&oc(%ted w(t!.

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Moser )aer India &td. (& one o t!e l%"ge&t o't(c%l med(% m%n)%ct)"e"& (n t!e wo"ld

&)''l$(ng to oe" 82 co)nt"(e& %c"o&& t!e glo#e. T !%e % l%"ge %"(et$ o o't(c%l d(&c&

C:D C:DF :/:D :/:DF :/: :o)#le -%$e" +:D:/: =: =:D

E 8cm C:D %nd 8cm :/:DB %nd now )'com(ng w(t! S= d%t% &to"%ge. All o w!(c!

c%n #e &)''l(ed w(t! % &)"%ce (n(&! o $o)" c!o(ce #e (t '"(nted o" '"(nt%#le.

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-OM1A/< 1RO"I&,

MO,R )A,R I/$IA &$.

*o&e" =%e" (& % wo"ld le%de" (n t!e deelo'ment %nd m%n)%ct)"e o "emo%#le d%t%

&to"%ge med(%. nco"'o"%ted (n 1983 (t (& tod%$ one o nd(%& le%d(ng tec!nolog$

com'%n(e& %nd "%nk& %mong t!e to' t!"ee o't(c%l &to"%ge med(% m%n)%ct)"e"& (n t!e

wo"ld. +e%d)%"te"ed (n New :el!( nd(% (t !%& % #"o%d %nd "o#)&t '"od)ct "%nge o

lo''$ d(&k& com'%ct d(&c& C:&B %nd d(g(t%l e"&%t(le d(&c& :/:&B.

A '(onee" %mong glo#%l((ng nd(%n ("m& *o&e" =%e" !%& % '"e&ence (n oe" 82

co)nt"(e& &e"(ced t!"o)g! &( m%"ket(ng o(ce& (n nd(% t!e S %nd E)"o'e w(t! &t"ong

t(eD)'& w(t! %ll m%o" glo#%l tec!nolog$ #"%nd&. S(m)lt%neo)&l$ w(t! t!e l%)nc! o t!e

*o&e" =%e" l%#el (n nd(% t!e com'%n$ !%& eme"ged %& t!e '"ee""ed c!o(ce (n t!(&

#)"geon(ng c%'t(e m%"ket. T!e "e&)ltH &t"ong g"owt! w(t! "een)e& g"ow(ng %t % (eD

$e%" CAG o oe" 42 'e" cent. No wonde" *o&e" =%e" !%& %tt"%cted %nd "et%(ned #e&tD

(nDcl%&& glo#%l &t"%teg(c (ne&to"& (ncl)d(ng t!e nte"n%t(on%l @(n%nce Co"'o"%t(on @CB

F%" #)"g P(nc)& S(ng%'o"e --C %nd Elect"% P%"tne"&.

O)" cont(n)o)& em'!%&(& on e(c(ent %nd (nteg"%ted m%n)%ct)"(ng co)'led w(t! t!e

nd(%D&'ec((c %d%nt%ge o !(g!D)%l(t$ %nd #e&tD %l)e !)m%n "e&o)"ce& %nd lowe" 'e"D

)n(t c%'(t%l co&t !%& m%de *o&e" =%e" one o t!e mo&t &)cce&&)l m%n)%ct)"e"& o

o't(c%l &to"%ge med(% (n t!e wo"ld. =$ deelo'(ng (nD!o)&e "e&o)"ce& %nd tec!nolog(e&

we !%e m%&te"ed t!e %"t o '"oce&&D(nten&(e !(g!D)%l(t$ '"ec(&(on m%n)%ct)"(ng.

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Tod%$ we cono"m to &t%nd%"d& &'ec((ed #$ #ot! t!e Ame"(c%n N%t(on%l St%nd%"d&

n&t(t)t(on ANSB %nd t!e E)"o'e%n *%n)%ct)"e"& A&&oc(%t(on EC*AB.

*o&e" =%e" !%& d(&'l%$ed o"e&(g!t %nd &!%"' #)&(ne&& %c)men (n (ne&t(ng (n t!e "(g!t

'"od)ct& %t t!e "(g!t t(me. Fe )el (nno%t(on t!"o)g! o)" o"m(d%#le I: c%'%#(l(t(e&

w(t! t!e com'%n$ tod%$ em'lo$(ng ne%"l$ 100 'eo'le (n I:. O)" eo"t& %"e %l"e%d$

"e%'(ng #ene(t&H *o&e" =%e" !%& #een one o t!e ("&t com'%n(e& (n t!e wo"ld to l%)nc!

52 C: %nd !%& %l&o "ece(ed t!e %ccl%(med P!(l('& ce"t((c%t(on o" (t& m)lt(D"e%d 40

med(%. Fe !%e %l&o t(ed )' w(t! +ewlettDP%ck%"d to m%n)%ct)"e o't(c%l &to"%ge med(%

)&(ng (t& -(g!t &c"(#e tec!nolog$.

Go(ng o"w%"d *o&e" =%e" "ecogn(e t!e need to m%ke t!e mo&t o (t& &t"ong "e&e%"c!

deelo'ment %nd eng(nee"(ng c%'%#(l(t(e& to del(e" een !(g!e" %l)eD%dded '"od)ct&

w!(le cont(n)(ng to oc)& on (nc"e%&(ng '"od)ct(on e(c(enc(e& %nd $(eld& to etend o)"

co&t le%de"&!(' glo#%ll$.

=ision

To)c!(ng ee"$ l(e %c"o&& t!e glo#e t!"o)g! !(g! tec!nolog$ '"od)ct& %nd &e"(ce&.

Mission

Fe w(ll d"(e g"owt! t!"o)g! o)" ecellence (n m%&& m%n)%ct)"(ng.

Fe w(ll moe )' t!e %l)e c!%(n t!"o)g! "%'(d deelo'ment o tec!nolog$ '"od)ct& %nd

&e"(ce&.

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Fe w(ll lee"%ge o)" "el%t(on&!('& d(&t"(#)t(on co&t le%de"&!(' %nd ?c%n do? %tt(t)de to

#ecome % glo#%l m%"ket le%de" (n ee"$ #)&(ne&&.

=alue>yste'

ea'wor0

T!(nk(ng %nd wo"k(ng toget!e" %c"o&& )nct(on%l &(lo& !(e"%"c!(e& #)&(ne&&e& %nd

geog"%'!(e&. Coo'e"%t(ng %nd &)''o"t(ng e%c! ot!e" tow%"d& common go%l&.

Integrity

Con&(&tentl$ #e!%(ng %nd t%k(ng dec(&(on& (n %n et!(c%l t")&two"t!$ %nd %(" m%nne" (n

%ll &'!e"e& o l(e.

1assion

*(&&(on%"$ e%l com(ng o)t o one& !e%"t to d"(e to t!e go%l w!(c! g(e& one % eel(ng

o ?do (t w(t! '"(de? %nd ?loe to #e t!e"e?. A eel(ng t!%t enco)"%ge& one to d"e%m I

"e%l(e t!e d"e%m&. SelDcomm(tment to g(e mo"e t!%n 100 I c"e%te %l)e.

*eed

*eet(ng %nd eceed(ng c)&tome"& e'"e&&ed o" (m'l(ed e'ect%t(on& #$ % ?do (t? %tt(t)de

%nd #$ do(ng "(g!t ("&t t(me on t(me %nd ee"$ t(me

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At Moser )aerwe #el(ee t!e longDte"m &)cce&& o o)" #)&(ne&& (& (nte"tw(ned w(t! t!e

&)cce&& o o)" c)&tome"&. A& le%de"& (n t!e %"e% o d%t% &to"%ge we t%ke t!e "e&'on&(#(l(t$

o '"o(d(ng %n (nno%t(e %nd &ec)"e de'o&(to"$ o" $o)" (t%l (no"m%t(on e"$

&e"(o)&l$. Oe" t!e '%&t two dec%de& %& we '"o%ct(el$ eoled w(t! t!e &to"%ge med(%

m%"ket "om *%gnet(c *ed(% to O't(c%l Com'%ct :(&c& %nd now :(g(t%l /(deo :(&c& t!e

&!%'e %nd o"m%t o w!%t we m%ke m%$ !%e c!%nged #)t o)" 'ledge to '"o(de )%l(t$

%t #e&t %l)e !%& nee" w%e"ed. T!(& %''"o%c! !%& !el'ed )& #)(ld w!%t (& tod%$ o)"

mo&t %l)%#le %&&et D t!e t")&t o o)" c)&tome"& %nd &t%ke!olde"&.

t (& t!(& oc)& on #)(ld(ng "el%t(on&!('& "e&'on&(#l$ t!%t 'l%ce& )& %t t!e o"e"ont o

d(g(t%l med(% tec!nolog$.

?uality

(Quality for us is not a feat - it is a habit.)

At *o&e" =%e" we #el(ee t!%t o)" con&(&tent %#(l(t$ to del(e" )%l(t$ '"od)ct& !%& #een

o)" ke$ d(e"ent(%to". Fe !%e (n&t(t)ted % cont(n)o)& )%l(t$ (m'"oement c)lt)"e %nd %

&t"ong &$&tem& d"(en oc)& to en&)"e t!%t t!e )%l(t$ o o)" '"od)ct& con&(&tentl$ meet o"

eceed (nte"n%t(on%l #enc!m%"k&. T!e com'%n$& '"oce&&e& %"e ce"t((ed )nde" SO

9001H2000 J)%l(t$ *%n%gement S$&tem St%nd%"d SO 14001H2004 En("onment

*%n%gement S$&tem St%nd%"d %nd O+SAS 18001H1999 o" Occ)'%t(on%l +e%lt! %nd

S%et$ *%n%gement S$&tem St%nd%"d.

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Fe de(ne )%l(t$ %& 100 cono"m%nce to c)&tome" "e)("ement. t& l(ke %n %tt(t)de

w(t! )& % '%"t o ee"$ '"oce&&. T!(& (& #ec%)&e we "e%l(e t!%t een one (n % m(ll(on

e""o" '"one d(&c c%n &'ell d(&%&te" o" t!e )&e". So not!(ng #)t e"o deect m%n)%ct)"(ng

(& w!%t we t%"get o" o)" '"od)ct&.

St"(ctl$ d)&t "ee wo"k(ng en("onment& (n %ll o o)" &( &t%teDoDt!eD%"t cl(m%te cont"olled

'l%nt& t!e to' o l(ne m%c!(ne"$ I e)('ment %nd #enc!m%"ked '"oce&&e& I '"%ct(ce&

%&&(&t )& (n g((ng )%l(t$ '"od)ct& con&(&tentl$. A &t"ong )&e o &t%t(&t(c%l tec!n()e& %nd

(nD!o)&e deelo'ed '"oce&& cont"ol met!od& !%& en%#led deect& to %''"o%c! &( &(gm%

leel&.

On %e"%ge we (ne&t clo&e to 50 m%nD!o)"& 'e" $e%" (n )%l(t$ t"%(n(ng %c"o&& %ll

m%n)%ct)"(ng d(&c('l(ne& to c"e%te % !(g! )%l(t$ con&c(o)& c)lt)"e. O)" )%l(t$ &t"%teg$

(& not cont"ol o"(ented #)t '"eent(e (n n%t)"e t!e"e#$ en%#l(ng )& to m(n(m(e t!e co&t

o )%l(t$ w!(le &(m)lt%neo)&l$ %c!(e(ng one o t!e lowe&t deect "%te& w(t!(n t!e

(nd)&t"$.

,+cellence

*o&e" =%e" &(nce (nce't(on !%& con&(&tentl$ &t"engt!ened (t& com'et(t(ene&& #$

en!%nc(ng c%'%c(t$ %t lowe" (nc"ement%l e'end(t)"e decl(n(ng cone"&(on co&t

'"og"e&&(e e"t(c%l (nteg"%t(on %nd (m'"o(ng m%te"(%l e(c(enc$. A& % "e&)lt we !%e

eme"ged %& one o t!e lowe&t co&t m%n)%ct)"e"& o o't(c%l med(% (n t!e wo"ld.

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F!%t m%ke& )& w!o we %"e> A (e"ce comm(tment to )%l(t$ % dogged dete"m(n%t(on to

t%ke t!e *%de (n nd(% -%#el to t!e wo"ld con&t%nt eo"t& to oe" t!e #e&t to o)"

c)&tome"& o)" e(c(enc$ (n m%n)%ct)"(ng o)" %g(le c!%nge m%n%gement %#(l(t$ o" o)"

loe o" (nno%t(on>

t (& %ll o t!e %#oe %nd m)c! mo"e t!%t !el'& &et *o&e" =%e" %'%"t. Fe #el(ee (t (& o)"

ende%o" to o)t'%ce c!%nge on t!e #%&(& o t!e )n()e "e&)ltDo"(ented &$&tem& we !%e (n

'l%ce.

,fficient Manufacturing T!e c%'%#(l(t(e& o o)" eng(nee"(ng %nd

de&(gn '"od)ct(on l(ne& '"oce&&e& %nd m%n)%ct)"(ng %c(l(t(e& %llow

)& to moe )(ckl$ "om t!e conce't &t%ge to t!e (n(&!ed '"od)ct.

*eed to Mar0et&(ng o)" e'e"t(&e we deelo' new tec!nolog(e&

"%'(dl$ t!%t& to o)" decent"%l(ed $et co!e&(e o"g%n(%t(on%l &t")ct)"e

t!%t m%ke& (t e%&$ to t%ke dec(&(on&.

trong Research and ,ngineering )ase F!et!e" (t (& '"od)c(ng

'"od)ct& w(t! t!e !el' o '"o'"(et%"$ tec!nolog(e& o" deelo'(ng

'"od)ct& t!%t gloeD(t o)" c)&tome"& need& o)" I: '"o(de& t!e

needed #%ck#one.

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1roviding 6igh ?uality at O*ti'al -ostAt %n$ 'o(nt o t(me $o)

w(ll (nd &ee"%l JC D )%l(t$ (m'lement%t(on %nd co&t "ed)ct(on D

'"og"%m& ")nn(ng &(m)lt%neo)&l$ %c"o&& o)" o'e"%t(on&.

-usto'er "ocusA& % &)''l(e" we %(m to #e #ot! le(#le %nd

(nno%t(e w!en (t come& to o)" c)&tome"&. Fe (nteg"%te %nd

%l(gn o)"&ele& w(t! o)" c)&tome"& to )nde"&t%nd t!e(" "e)("ement&

%nd deelo' '"og"%m& t!%t eceed e'ect%t(on&.

u**ly -hain and &ogisticsFe we"e t!e ("&t nd(%n com'%n$ to

!%e ded(c%ted e'o"t t"%(n& t!e ("&t to ')&! o" % "o)ndDt!eDclock

c)&tom& cle%"%nce %c(l(t$ %t C:& %nd one o t!e ew to '"o(de tot%l

log(&t(c& &ol)t(on& to o)" c)&tome"&. Fe !%e een #)(lt o)" own (nD

!o)&e &otw%"e o" m%n%g(ng (n#o)nd %nd o)t#o)nd &!('ment& to !el'

t"%ck doc)ment& %nd cont%(ne"& (n&t%ntl$.

1eo*le 0ills T!e 'owe" o o)" (ntellect)%l c%'(t%l (& "elected (n

'"oce&& e(c(enc(e& "eeng(nee"ed e)('ment en!%nced '"od)ct((t$

low m%n)%ct)"(ng co&t %nd new '"od)ct l%)nc!e& %mong&t ot!e"&.

Mar0eting trategy O)" glo#%l m%"ket(ng o(ce& &)#&(d(%"(e& %nd

log(&t(c%l %nd d(&t"(#)t(on cente"& m%ke (t 'o&&(#le o" )& to "e%ct

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)(ckl$ to c)&tome" "e)("ement&. n nd(% we l%)nc!ed t!e *o&e"

=%e" #"%nd o &to"%ge med(% %nd %"e now eno$(ng % 25 'e" cent

dome&t(c m%"ket &!%"e (n !(g! %l)e #"%nded &egment&.

"inancial trategy O)" '")dent m( o e)(t$ de#t %nd (nte"n%l

%cc")%l& to (n%nce o)" e'%n&(on 'l%n& !%& $(elded &(gn((c%nt "et)"n&

%nd !%& !el'ed )& %c!(ee % con&e"%t(e "(&k to co&t "%t(o.

?A&I< A/$ ,@-,&&,/-,

At *o&e" =%e" we !%e #een glo#%l (n o)" o)tlook &(nce o)" e"$ (nce't(on. E%c! t(me

we ente" % m%"ket (t (& w(t! % longDte"m &t"%teg(c %''"o%c! (&(on %nd 'l%n. A& % "e&)lt

%long w(t! % &t"ong '"e&ence (n oe" 82 co)nt"(e& &'"e%d %c"o&& &( cont(nent& we !%e

#)(lt %n (nte"n%t(on%l "e')t%t(on o" )%l(t$ %nd longDl%&t(ng "el%t(on&!('& w(t! %ll o)"

c)&tome"& &e"(ce& t!e "e)("ement& o %ll t!e le%d(ng &to"%ge med(% #"%nd& (n t!e wo"ld.

O)" &(nce"(t$ %nd o#&e&&(on w(t! det%(l %nd %cc)"%c$;w!et!e" (t #e '"od)ct )%l(t$

doc)ment%t(on log(&t(c& o" &e"(ce;!%& !el'ed )& o"ge &t"ong t(eD)'& w(t! %ll m%o"

glo#%l tec!nolog$ #"%nd&. Fe !%e tod%$ c"e%ted % glo#%l oot'"(nt o m%"ket(ng o(ce&

&)#&(d(%"(e& %nd log(&t(c%l %nd d(&t"(#)t(on cente"& to en%#le )& to )(ckl$ "e%ct to

c)&tome" "e)("ement& %nd '"o(de % loc%l l%o" to o)" m%"ket(ng eo"t&. Fe !%e (n

'l%ce m)lt(Dl(ng)%l %nd m)lt(Dc)lt)"%l &%le& te%m& t!%t en%#le )& to #ette" &e"(ce

(nd((d)%l c)&tome" "e)("ement&.

16


17/102

n @e#")%"$ 2003 *o&e" =%e" ente"ed (nto % &t"%teg(c longDte"m &o)"c(ng de%l w(t!

m%t(on Co"';one o t!e l%"ge&t 'l%$e"& (n t!e o't(c%l med(% (nd)&t"$ wo"ldw(de.

m%t(on (& &o)"c(ng % &)#&t%nt(%l '%"t o (t& o't(c%l med(% "e)("ement "om *o&e" =%e".

n %dd(t(on to &o)"c(ng med(% t!e com'%n(e& !%e ente"ed (nto % &t"%teg(c o(nt ent)"e to

c%""$ o)t I: o" %nd m%"ket o't(c%l &to"%ge med(% '"od)ct& (n g"owt! m%"ket&.

T!(& ent)"e w(ll oc)& on c)&tome" &e"(c(ng longDte"m tec!nolog$ t"%n&e" %nd o(nt

I:.

m%t(on Co"' w(ll &(gn((c%ntl$ en!%nce *o&e" =%e"K& glo#%l "e%c! %nd '"e&ence #$

!el'(ng g"ow (t& m%"ket &!%"e (n t!e S w!(c! (& one o t!e l%"ge&t %nd "el%t(el$ mo"e

l)c"%t(e m%"ket& o" o't(c%l &to"%ge med(%. Add(t(on%ll$ t!e


18/102

m'"oe em'lo$ee eng%gement %c"o&& t!e o"g%n(%t(on.

*%(nt%(n(ng (nd)&t"(%l !%"mon$.

ec")(tment 'ol(c$ %nd &$&tem %l(gnment.

6R I/ MO,R)A,R I/$IA &$.

18

+ N *=-

+)m%n e&o)"ce nd)&t"(%l el%t(on& T"%(n(ng %nd :eelo'ment

6MA/ R,OR-,

+ +E-P:ESLPE@O*ANCE

*ANAGE*ENTS,STE*

I/$RIA& R,&AISPPOTNG *AN


19/102

19

PE/ENT/E COECT/E

FE-@AE

OPEN +OSE

C+AGE S+EET

:SCP-NA,

*SCON:CT

RAI/I/ $,=,&O1M,/


20/102

6MA/ R,OR-, I/ M)I&

20

TANNG

ON


21/102

T!e +)m%n "e&o)"ce de'%"tment o *o&e" =%e" !%& m%n$ tent%cle&. w(ll g(e (n #"(e

%#o)t e%c! t!o)g! wo)ld l(ke to m%ke (t cle%" t!%t *o&e" =%e" nd(% l(m(ted +)m%n

"e&o)"ce (& #"o%dl$ d((ded (nto @o)" de'%"tment& t!e$ %"e nd)&t"(%l el%t(on& T"%(n(ng

+ %nd Pe"&onnel :e'%"tment .E%c! de'%"tment !%& % d(e"ent &et o )nct(on& .

wo)ld l(ke to g(e % #("dK& e$e (ew on +)m%n e&o)"ce de'%"tment ("&tM (t !%&

"ec")(tment &ect(on


22/102

11ORI/ "/-IO/ O" 6R

BOI/I/ "ORMA&II,

Ate" t!e C%nd(d%te (& &elected (n t!e '"oce&& o ec")(tment t!e"e (& o(n(ng o"m%l(t(e&

w!(c! t%ke& 'l%ce (n o"de" to !%e %ll t!e det%(l& "eg%"d(ng t!e c%nd(d%te em'lo$ee &o !e

(& e"((ed %& well %& w(t! t!e '"oce&& %w%"e %#o)t w!%tee" t!(ng& %"e "e)(&(te "om t!(&

o"g%n(%t(on 'o(nt o (ew &o !e get& % : C%"d o" ')nc!(ng o" !(&!e" %ttend%nce

*ed(Dcl%(m (n&)"%nce o" ES c%"d %& 'e" t!e em'lo$ee &%l%"$ t!(& t!(ng (& m%de t!en

%"(o)& o"m& need to #e (lled o" g"%t)(t$ o" &!%"e!old(ng& etc %nd t!en % *S (& %l&o

m%(nt%(ned o" t!(& w!(c! (& m%(nt%(ned (n *(c"o&ot Ecel %& well %& t!e EP &otw%"e .

6R 6,&1$,

em'lo$ee& !%e %n$ (&&)e& )e"(e& %nd conce"n& %"e '"o'e"l$ c%'t)"ed e%l)%ted %nd

'"om'tl$ %dd"e&&ed"e&oled %nd eed#%ck (& '"o(ded on (&&)e& not coe"ed )nde" t!e

'"e%lent g)(del(ne&'ol(c(e& *o&e" =%e" !%e l%)nc!ed +IA:*N +E-P:ESL.

+I A:*N.. S!%ll !%e % ded(c%ted "e&o)"ce %t +E-P:ESL o" %dd"e&&(ng &)c!

conce"n&(&&)e&. E%c! %nd ee"$ )e"$ c%n #e "%(&ed t!"o)g! (nt"%net %nd t!e '"oce&&

22


23/102

owne"& &!%ll "e&ole t!e "%(&ed )e"$ %nd comm)n(c%te to t!e conce"ned em'lo$ee w(t!

t!e co'$ m%"ked to t!e +el'de&k ded(c%ted "e&o)"ce w(t!(n t!e '"ede(ned t(me"%me.

And t!e !el'Dde&k ded(c%ted "e&o)"ce &!%ll '"e&ent *S I 'e"cent%ge com'l(%nce to

de(ned &e"(ce leel %g"eement (n t!e 'l%nt mont!l$ + "e(ew meet(ng.

MAI/ "/-IO/

R,-RIM,/

ec")(tment (& d$n%m(c %nd e"$ m)c! "e)("ed %& %" %& %n$ o"g%n(%t(on (& conce"ned

%nd *o&e" =%e" t"(e& to t%ke t!e #e&t c%nd(d%te& o)t o t!e n)me"o)& em'lo$ee&

c)""(c)l)m (t%e .T!e "ec")(tment '"oce&& o *o&e" =%e" !%''en& #$ t!"ee mode& e(t!e"

"om N%)k"(.Com e&de t!"o)g! F%lkD(n o" T!"o)g! em'lo$ee "ee""%l& #)t %ll !%e to

go t!"o)g! % &t"(ct '"oced)"e .T!e "ec")(tment !%''en& %t %ll leel& "om t!e -eel o

:ET to Eng(nee" *%n%ge"& Gene"%l m%n%ge"& etc. + eec)t(e& looked %te" t!e

"ec")(tment '"oce&&. And t!e de'%"tment !e%d t%ke& t!e m%(n (nte"(ew + eec)t(e&

need to m%(nt%(n % *S o" t!e '"oce&& %& t!e to' m%n%gement (& %w%"e "eg%"d(ng t!e

&%me.

23


24/102

1,R"ORMA/-, MA/A,M,/


25/102

-%#o" leg(&l%t(on.

nd)&t"(%l "el%t(on& t"%(n(ng l(ke Lnow $o)" Pol(c$ '"og"%mme&.

T!(& de'%"tment !%& %l&o wel%"e '"og"%mme& l(ke (nD!o)&e &'o"t& %ct((t(e& %"(o)&

#e!%(o"%l '"og"%mme& %& well %& O'en +o)&e w!(c! %"e cond)cted #$ + %nd

toget!e".

T!e %m(l$ /(&(t (n&(de t!e 'l%nt %nd %"(o)& '"og"%mme& l(ke -ong Se"(ce Aw%"d&

%""%ngement %nd o"g%n(%t(on (& t%ken c%"e #$ %nd + toget!e".

RAI/I/

T!(& de'%"tment look& %te" d(e"ent t$'e& o t"%(n(ng !%''en(ng (n *o&e" =%e" nd(%

-(m(ted.

T!e d(e"ent t$'e& o t"%(n(ng (nole&HD

nd)ct(on T"%(n(ng

=e!%(o"%l T"%(n(ng

=)dd$ dent((c%t(on

ST T"%(n(ng etc.

T!e"e %"e d(e"ent t$'e& o t"%(n(ng t!%t !%''en& (n t!(& o"g%n(%t(on.

25


26/102

=e!%(o"%l t"%(n(ng (ncl)de& &t%$(ng %!e%d P"og"%mme& w!(c! (& done o" em'lo$eeK&

mot(%t(on.

/%l)e& %nd /(&(on o" *o&e" =%e" know !ow

RAI/I/ $,1ARM,/

T!e t"%(n(ng de'%"tment m%(nt%(n& %ll t!e "e)(&(te& w!(c! %"e "e)("ed w!et!e"

&t%t(on%"$ o" %""%ngement o %n ete"n%l T"%(ne" to (m'%"t P%"t(c)l%" T"%(n(ng to t!e

&elected &et o em'lo$ee&.

T"%(n(ng de'%"tment t%ke& c%"e o T"%(n(ng need (dent((c%t(on o"m #$ w!(c! (t come& to

know t!%t w!%t t"%(n(ng !%& to #e (m'%"ted to t!e '%"t(c)l%" em'lo$ee t!en (t m%ke&

%""%ngement o" t!e '%"t(c)l%" t"%(n(ng #$ )&(ng (t& t"%(ne"& w!et!e" t!e t"%(ne"& "e)("ed

%"e (nte"n%l o" ete"n%l.

A& 'e" t!e e)("ement o % '%"t(c)l%" de'%"tment t!e "e)(&(te t"%(n(ng mod)le (&

deelo'ed &ome %"e onl(ne (n n%t)"e %l&o. t (& %l&o go(ng to (nt"od)ce we#D#%&ed t"%(n(ng

l(ke Lnowledge #%&ed d%t% o" (t& )&e"& w!(c! (& "eg)l%"l$ )'d%ted #$ % &et o em'lo$ee&

(n t!e T"%(n(ng de'%"tment o" %ll (t& em'lo$ee )&e"& (ncl)d(ng.

26


27/102

IM, O""I-,

n #"(e t!(& te%m look& %te" t!e %ttend%nce o %ll t!e em'lo$ee& wo"k(ng (n t!e 'l%nt.

Secondl$ (t &ole& %ll t!e (&&)e& "el%ted to t!e &%me %nd %l&o t%ke& c%"e o %ll t!e

g"(e%nce& "eg%"d(ng t!e le%e& %''l(c%#le to t!e em'lo$ee& w!et!e" (t (& &(ck le%e o"

c%&)%l le%e.

27


28/102

O)B,-I=, O" 1,R"ORMA/-, A11RAIA&

To eect '"omot(on& #%&ed on com'etence %nd 'e"o"m%nce.

To con("m t!e &e"(ce& o '"o#%t(on%"$ em'lo$ee& )'on t!e(" com'let(ng t!e

'"o#%t(on%"$ 'e"(od &%t(&%cto"(l$.

To %&&e&& t!e t"%(n(ng %nd deelo'ment need& o em'lo$ee&.

To dec(de )'on % '%$ "%(&e w!e"e %& (n t!e o"g%n(ed &ecto"B "eg)l%" '%$ &c%le&

!%e not #een (ed.

To let t!e em'lo$ee& know w!e"e t!e$ &t%nd (n &o %" %& t!e(" 'e"o"m%nce (&

conce"ned %nd to %&&(&t t!em w(t! con&t")ct(e c"(t(c(&m %nd g)(d%nce o" t!e

')"'o&e o t!e(" deelo'ment.

To (m'"oe comm)n(c%t(on. Pe"o"m%nce %''"%(&%l '"o(de& % o"m%t o" d(%log)e

#etween t!e &)'e"(o" %nd t!e &)#o"d(n%te %nd (m'"oe& )nde"&t%nd(ng o 'e"&on%l

go%l& %nd conce"n&. T!(& c%n %l&o !%e t!e eect o (nc"e%&(ng t!e t")&t #etween

t!e "%te" %nd t!e "%tee.

@(n%ll$ Pe"o"m%nce %''"%(&%l c%n #e )&ed to dete"m(ne w!et!e" + '"og"%mme& &)c!

%& &elect(on %nd t"%(n(ng %nd t"%n&e"& !%e #een eect(e o" not.

28


29/102

M&I1&, 1R1O, O" 1,R"ORMA/-, A,M,/

eneral A**lications *ecific 1ur*ose

$evelo*'ental uses dent((c%t(on o (nd((d)%l need&.

Pe"o"m(ng eed#%ck

:ete"m(n(ng t"%n&e"& %nd o# %&&(gnment&.

dent((c%t(on o (nd((d)%l &t"engt! %nd

deelo'ment%l need&

Ad'inistrative ses S%l%"$ P"omot(on "etent(on o" te"m(n%t(on

ecogn(t(on o (nd((d)%l 'e"o"m%nce l%$

o& (dent((c%t(on o 'oo" 'e"o"m%nce.

OrganiCational Objectives + Pl%nn(ng :ete"m(n(ng o

O"g%n(%t(on%l t"%(n(ng need& E%l)%t(on

o O"g%n(%t(on%l go%l %c!(eement

no"m%t(on o go%l (dent((c%t(on

E%l)%t(on o + S$&tem& e(no"cement

o o"g%n(%t(on%l deelo'ment%l need&.

$ocu'entation C"(te"(% o" %l(d%t(on "e&e%"c!

:oc)ment%t(on o + dec(&(on& !el'(ng

to meet leg%l "e)("ement&

29


30/102

R,=I,; O" &I,RAR,

M,6O$ O" A11RAIA&

30


31/102

RA/I/ M,6O$

n t!(& t!e &)'e"(o" "%nk& !(& o" !e" &)#o"d(n%te& (n t!e o"de" o t!e(" me"(t &t%"t(ng "om

t!e #e&t to t!e wo"&t. All t!%t t!e + de'%"tment know& (& t!%t A (& #ette" t!%n =. T!e

Q!owK %nd Qw!$K %"e not )e&t(oned no" %n&we"ed. No %ttem't (& m%de to "%ct(on%l(e

w!%t (& #e(ng %''"%(&ed (nto com'onent element. T!(& met!od (& &)#ect to t!e +%lo

eect %lt!o)g! "%nk(ng #$ two o" mo"e "%te"& c%n #e %e"%ged to !el' "ed)ce #(%&e&. t&

%d%nt%ge& (ncl)de e%&e o %dm(n(&t"%t(on %nd e'l%n%t(on.

1AIR,$ -OM1ARIO/ M,6O$

nde" t!(& met!od t!e %''"%(&e" com'%"e& e%c! em'lo$ee w(t! ot!e" em'lo$ee one %t %

t(me. @o" e%m'le t!e"e %"e (e em'lo$ee& n%med A = C : E. T!e Pe"o"m%nce o A

(& ("&t com'%"ed w(t! t!e 'e"o"m%nce o = %nd % dec(&(on (& m%de %#o)t w!o&e

'e"o"m%nce (& #ette". T!en A (& com'%"ed w(t! C : %nd E (n t!%t o"de". T!e &%me

'"oced)"e (& "e'e%ted o" ot!e" em'lo$ee&. T!e n)m#e" o com'%"(&on& m%$ #e c%lc)l%ted

w(t! t!e !el' o % o"m)l% w!(c! "e%d& t!)& HD

N ND1B2 F!e"e N &t%nd& o" t!e n)m#e" o em'lo$ee& to #e com'%"ed. t!e"e %"e 10

Em'lo$ee& t!e n)m#e" o com'%"(&on& w(ll #e

31


32/102

R1010D1B2 45. Ate" t!e com'let(on o com'%"(&on t!e "e&)lt& c%n #e t%#)l%ted %nd %

"%nk (& c"e%ted "om t!e n)m#e" o t(me& e%c! 'e"&on (& con&(de"ed to #e &)'e"(o".

RAI/ -A&,

T!(& (& t!e &(m'le&t %nd mo&t 'o')l%" tec!n()e o" %''"%(&(ng em'lo$ee 'e"o"m%nce.

T!e t$'(c%l "%t(ngD&c%le &$&tem con&(&t& o &ee"%l n)me"(c%l &c%le& e%c! "e'"e&ent(ng %

o# "el%ted 'e"o"m%nce c"(te"(on &)c! %& de'end%#(l(t$ (n(t(%t(e o)t')t %ttend%nce

%tt(t)de coo'e"%t(on %nd t!e l(ke. E%c! &c%le "%nge& "om ecellent to 'oo". T!e "%te"

c!eck& t!e %''"o'"(%te 'e"o"m%nce leel on e%c! c"(te"(on t!en com')te& t!e em'lo$ee&

tot%l n)me"(c%l &co"e .T!e n)m#e" o 'o(nt& &co"ed m%$ #e l(nked to &%l%"$ (nc"e%&e&

w!e"e#$ &o m%n$ 'o(nt e)%l % "(&e o &ome 'e"cent%ge .

%t(ng &c%le& oe" t!e %d%nt%ge& o %d%'t%#(l(t$ "el%t(el$ e%&$ )&e %nd low co&t.

Ne%"l$ ee"$ t$'e o o# c%n #e e%l)%ted w(t! t!e "%t(ng &c%le t!e onl$ "e)("ement

#e(ng t!e o# 'e"o"m%nce c"(te"(% &!o)ld #e c!%nged. T!(& w%$ % l%"ge n)m#e" o

em'lo$ee& c%n #e e%l)%ted (n % &!o"t t(me %nd t!e "%te" doe& not need %n$ t"%(n(ng to

)&e t!e &c%le.

T!e d(&%d%nt%ge& o t!(& met!od %"e &ee"%l .T!e "%te"&K #(%&e& %"e l(kel$ to (nl)ence

e%l)%t(on %nd t!e #(%&e& %"e '%"t(c)l%"l$ '"ono)nced on &)#ect(e c"(te"(% &)c! %&

coo'e"%t(on %tt(t)de %nd (n(t(%t(e. @)"t!e"mo"e n)me"(c%l &co"(ng g(e& %n (ll)&(on o

'"ec(&(on.

"OR-,$ -6OI-, M,6O$

32


33/102

n t!(& met!od t!e "%te" (& g(en % &e"(e& o &t%tement& %#o)t %n em'lo$ee. T!e&e

&t%tement& %"e %""%nged (n #lock& o two o" mo"e %nd t!e "%te" (nd(c%te& w!(c! &t%tement

(& mo&t o" le%&t de&c"('t(e o t!e em'lo$ee.

T$'(c%l &t%tement& %"eHD

98 &earns fast >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>;or0s 6ard.

28 ;or0 is reliable >>>>>>>>>>>>>>>>1erfor'ance is good e+a'*le for.

38 Absents often>>>>>>>>>>>>>>>>>>>>others usually tardy.

T!(& %''"o%c! (& known %& t!e o"ced c!o(ce met!od #ec%)&e t!e "%te" (& o"ced to

&elect &t%tement& w!(c! %"e "e%d$m%de .T!e %d%nt%ge o t!(& met!od (& t!e %#&ence

o 'e"&on%l #(%& (n "%t(ng .T!e d(&%d%nt%ge (& t!%t t!e &t%tement& m%$ not #e '"o'e"l$

"%med t!e$ m%$ not #e '"ec(&el$ de&c"(#e t!e em'lo$ee&K t"%(t&.

"OR-,$ $IRI)IO/ M,6O$

33


34/102

One o t!e e""o"& (n "%t(ng (& len(enc$ cl)&te"(ng % l%"ge n)m#e" o em'lo$ee& %"o)nd %

!(g! 'o(nt on % "%t(ng &c%le .T!e o"ced d(&t"(#)t(on met!od &eek& to oe"come t!e

'"o#lem o com'ell(ng t!e "%te" to d(&t"(#)te t!e "%tee& on %ll 'o(nt& on t!e "%t(ng &c%le .

T!(& met!od o'e"%te& )nde" %n %&&)m't(on t!%t t!e em'lo$ee& 'e"o"m%nce leel

cono"m& to % no"m%l &t%t(&t(c%l d(&t"(#)t(on. Gene"%ll$ (t (& %&&)med t!%t em'lo$ee&

'e"o"m%nce leel& cono"m& to % #ell &!%'ed c)"e .@o" e%m'le t!e ollow(ng

d(&t"(#)t(on m(g!t #e %&&)med to e(&t ecellent 10 good 20 %e"%ge 40 #elow

%e"%ge 20 %nd )n&%t(&%cto"$ 10 .

34


35/102

T!e @(g)"e =elow (ll)&t"%te& t!e d(&t"(#)t(onH DDD

"orced $istribution on a bell curve

T!e m%o" we%kne&& o t!e o"ced d(&t"(#)t(on met!od l(e& (n t!e %&&)m't(on t!%t

em'lo$ee 'e"o"m%nce leel& %lw%$& cono"m to % no"m%l o" &ome ot!e"B d(&t"(#)t(on. n

O"g%n(%t(on& t!%t !%e done % good o# o &elect(ng %nd "et%(n(ng onl$ t!e good

'e"o"me"& t!e )&e o o"ced d(&t"(#)t(on %''"o%c! wo)ld #e )n"e%l(&t(c %& well %&

de&t")ct(e to t!e em'lo$ee mo"%le.

T!e e""o" o cent"%l tendenc$ m%$ %l&o occ)" %& t!e "%te" "e&(&t& "om 'l%c(ng %n

em'lo$ee (n t!e lowe&t o" (n t!e !(g!e&t g"o)'. :((c)lt(e& %l&o %"(&e o" t!e "%te" to

35


36/102

e'l%(n to t!e "%tee w!$ !e o" &!e !%& #een 'l%ced (n % '%"t(c)l%" g"o)' .One me"(t o t!(&

%''"o%c! (& t!%t (t &eek& to el(m(n%te t!e e""o" o len(enc$.

+owee" t!e o"ced c!o(ce met!od (& not %cce't%#le to "%te"& %nd t!e "%tee& e&'ec(%ll$

(n &m%ll g"o)'& o" w!en g"o)' mem#e"& %"e %ll o !(g! %#(l(t$.

36


37/102

"I,&$ R,=I,; M,6O$

T!(& (& %n %''"%(&%l #$ &omeone o)t&(de t!e %&&e&&o"K& own de'%"tment )&)%ll$ &omeone

"om t!e co"'o"%te o(ce o" t!e + de'%"tment .T!e o)t&(de" "e(ew& em'lo$ee "eco"d&

%nd !old& (nte"(ew& w(t! t!e "%tee %nd !(& o" !e" &)'e"(o" .T!(& met!od (& '"(m%"(l$ )&ed

o" m%k(ng '"omot(on%l dec(&(on %t t!e m%n%ge"(%l leel.

@(eld "e(ew& %"e %l&o )&e)l w!en com'%"%#le (no"m%t(on (& needed "om em'lo$ee& (n

d(e"ent )n(t& o" loc%t(on&. Two d(&%d%nt%ge& o t!(& met!od %"eH

1. An O)t&(de" (& )&)%ll$ not %m(l(%" w(t! cond(t(on& (n %n em'lo$eeK& wo"k

en("onment w!(c! m%$ %ect t!e em'lo$eeK& %#(l(t$ o" mot(%t(on to 'e"o"m.

2. An QO)t&(de"K "e(ew doe& not !%e t!e o''o"t)n(t$ to o#&e"e em'lo$ee #e!%(o"

o 'e"o"m%nce oe" % 'e"(od o t(me %nd (n % %"(et$ o &(t)%t(on& #)t onl$ (n %n

%"t((c(%ll$ &t")ct)"ed (nte"(ew &(t)%t(on w!(c! etend& oe" % e"$ &!o"t 'e"(od

o t(me.

3!:> $,R,, ",,$)A-

F!e"e m)lt('le "%te"& %"e (noled (n e%l)%t(ng 'e"o"m%nce t!e tec!n()e (& c%lled

360Ddeg"ee %''"%(&%l. T!e 360Ddeg"ee tec!n()e (& )nde"&tood %& &$&tem%t(c collect(on o

'e"o"m%nce d%t% on %n (nd((d)%l o" g"o)' de"(ed "om % n)m#e" o &t%ke!olde"& t!e

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&t%ke!olde"& #e(ng t!e (mmed(%te &)'e"(&o"& te%m mem#e"& c)&tome"& 'ee"& %nd &el.

n %ct %n$one w!o !%& )&e)l (no"m%t(on on Q!ow %n em'lo$ee doe& t!e o#K m%$ #e

one o t!e %''"%(&e"&.

T!e 360 deg"ee %''"%(&%l '"o(de& % #"o%de" 'e"&'ect(e %#o)t %n em'lo$eeK&

'e"o"m%nce. n %dd(t(on t!e tec!n()e %c(l(t%te& g"e%te" &elDdeelo'ment o t!e

em'lo$ee&. @o" oneK& deelo'ment m)lt( &o)"ce eed#%ck (& !(g!l$ )&e)l. t en%#le& %n

em'lo$ee to com'%"e !(& o" !e" 'e"ce't(on& %#o)t &el w(t! 'e"ce't(on& o ot!e"&.

=e&(de& t!e 360 deg"ee %''"%(&%l '"o(de& o"m%l(ed comm)n(c%t(on& l(nk& #etween

em'lo$ee %nd !(& o" !e" (nte"n%l o" ete"n%l c)&tome"&. T!e tec!n()e (& '%"t(c)l%"l$

!el')l (n %&&e&&(ng &ot &k(ll& 'o&&e&&ed #$ em'lo$ee&. =$ de&(gn t!e 360 deg"ee

%''"%(&%l (& eect(e (n (dent($(ng %nd me%&)"(ng (nte"'e"&on%l &k(ll& c)&tome"

&%t(&%ct(on %nd te%m #)(ld(ng &k(ll&.

+owee" t!e"e %"e d"%w#%ck& %&&oc(%ted w(t! t!e 360 deg"ee eed#%ck. ece((ng

eed#%ck on 'e"o"m%nce "om m)lt('le &o)"ce& c%n #e (nt(m(d%t(ng. t (& e&&ent(%l t!%t

t!e O"g%n(%t(on& c"e%te % nonD t!"e%ten(ng en("onment #$ em'!%&((ng t!e 'o&(t(e

(m'%ct o t!e tec!n()e on %n em'lo$eeK& 'e"o"m%nce %nd deelo'ment. @)"t!e" ("m&

t!%t )&e t!e tec!n()e t%ke % long t(me on &elect(ng t!e "%te" de&(gn(ng )e&t(onn%("e&

%nd %n%l$(ng t!e d%t%. n %dd(t(on m)lt('le "%te"& %"e le&& %de't %t '"o(d(ng %t '"o(d(ng

% #%l%nced %nd o#ect(e eed#%ck t!%n t!e &)'e"(&o"& w!o %"e &o)g!t to #e "e'l%ced.

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%te"& c%n !%e eno"mo)& '"o#lem& &e'%"%t(ng !one&t o#&e"%t(on& "om 'e"&on%l

d(e"ence& %nd #(%&e&.

P(t%ll& notw(t!&t%nd(ng mo"e %nd n)m#e" o ("m& %"e )&(ng t!e 360 :eg"ee %''"%(&%l

tec!n()e to %&&e&& t!e 'e"o"m%nce o t!e(" em'lo$ee&.

-6A&&,/, O" 1,R"ORMA/-, A11RAIA&

F(t! t!e (nc"e%&ed &(gn((c%nce o 'e"o"m%nce A''"%(&%l C!%llenge& con"ont(ng t!e

&$&tem %"e mo)nt(ng. One &e"(o)& c!%llenge %c(ng t!e 'e"o"m%nce .One &e"(o)&

c!%llenge %c(ng t!e 'e"o"m%nce %''"%(&%l &$&tem "el%te& to %&&e&&ment o &el m%n%ged

te%m&. Po')l%"l$ c%lled em'owe"ed te%m& t!e&e &el m%n%ged te%m& c"e%te &'ec(%l

c!%llenge& o" 'e"o"m%nce %''"%(&%l em'owe"ed te%m& 'e"o"m w(t!o)t &)'e"(&o"&.

+(&to"(c%ll$ ( one "ec%ll& (t (& t!e &)'e"(&o" w!o %&&e&&e& t!e 'e"o"m%nce o !(& o" !e"

&)#o"d(n%te&. Anot!e" c!%llenge (& t!%t #ot! (nd((d)%l %nd te%m 'e"o"m%nce need to #e

me%&)"ed. A &)(t%#le de(ce need& to #e deelo'ed to %&&e&& t!e 'e"o"m%nce o

em'owe"ed te%m& #ec%)&e mo"e %nd mo"e ("m& )&e &)c! te%m& to en!%nce '"od)ct((t$.

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40

Identify RADscrucial tobusiness during

the year

et angible targets foreach RA. Incor*oratetretch ele'ents for eachtarget. "i+ the 'ini'u'acce*table target

$eter'ineintangible*ara'eters 7li0einitiative8 whichindicate *oc0ets ofindividualDse+cellence with thetea'.

,valuate1erfor'ance of thetea' against *redeter'ined targets

-o''unicate theresults to ensuretrans*arency

Measure the1erfor'ance of thetea' 7actual versustargets8 every 'onth

Identify individuals who have e+celled$iscount subjective factors by includingassessors fro' outside the tea' toidentify outstanding individuals


41/102

O6,R -6A&&,/, O" 1,R"ORMA/-, A11RAIA&

C"e%te % c)lt)"e o ecellence t!%t (n&'("e& ee"$ em'lo$ee to (m'"oe %nd lend

!(m&el o" !e"&el to #e %&&e&&ed.

Al(gn o"g%n(%t(on%l o#ect(e& to (nd((d)%l %&'("%t(on&.

Cle%" g"owt! '%t!& o t%lented (nd((d)%l&.

P"o(de new c!%llenge& to "e)en%te c%"ee"& t!%t !%e "e%c!ed t!e 'l%te%) &t%ge.

@o"ge % '%"tne"&!(' w(t! 'eo'le o" m%n%g(ng t!e(" c%"ee"&.

Em'owe" em'lo$ee& to m%ke dec(&(on& w(t!o)t t!e e%" o %(l(ng.

Em#ed te%mwo"k (n %ll o'e"%t(on%l '"oce&&e&.

:eD#)"e%)c"%t(e t!e o"g%n(%t(on &t")ct)"e o" e%&e o low o (no"m%t(on.

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&,A& I, AO-IA,$

;I6

1,R"ORMA/-, A11RAIA&

Pe"o"m%nce %''"%(&%l d%t% %"e )&ed to m%ke m%n$ (m'o"t%nt + dec(&(on& e.g. '%$

'"omot(on t"%(n(ng t"%n&e" %nd te"m(n%t(onB. T!e %''"%(&%l &$&tem (& % common t%"get

o leg%l d(&')te& #$ em'lo$ee& (nol(ng c!%"ge& o )n%("ne&& %nd #(%&. An em'lo$ee

m%$ &eek t!e leg%l "eco)"&e to o#t%(n "el(e "om % d(&c"(m(n%to"$ 'e"o"m%nce %''"%(&%l.

T!e"e %"e &ee"%l "ecommend%t(on& to %&&(&t em'lo$ee& (n cond)ct(ng %(" 'e"o"m%nce

%''"%(&%l %nd %o(d(ng leg%l &)(t&. Gle%ned "om c%&e l%w& t!e&e "ecommend%t(on& %"e

(ntended to #e 'e"&'ect(e me%&)"e& t!%t em'lo$e"& &!o)ld t%ke to deelo' %(" %nd

leg%ll$ deen&(#le 'e"o"m%nce %''"%(&%l &$&tem&.

1. &egally defensible a**raisal *rocedures.

All 'e"&onnel dec(&(on& &!o)ld #e #%&ed on % o"m%l &t%nd%"d(ed 'e"o"m%nce

%''"%(&%l &$&tem.

An$ 'e"o"m%nce %''"%(&%l '"oce&& &!o)ld #e )n(o"m o" %ll em'lo$ee& w(t!(n %

o# g"o)' %nd dec(&(on& #%&ed on t!o&e 'e"o"m%nce %''"%(&%l& &!o)ld #e

mon(to"ed o" d(e"ence& %cco"d(ng to "%ce &e n%t(on%l o"(g(n "el(g(on o" %ge

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o t!e em'lo$ee&. F!(le o#t%(ned d(e"ence& %& % )nct(on o %n$ o t!e&e

%"(%#le& %"e not nece&&%"(l$ (lleg%l %n o"g%n(%t(on w(ll !%e mo"e d((c)lt$

deend(ng %n %''"%(&%l &$&tem w(t! "%t(ng "el%ted to t!e&e %"(%#le&.

All &'ec((c 'e"o"m%nce &t%nd%"d& &!o)ld #e o"m%ll$ comm)n(c%ted to

em'lo$ee&.

All em'lo$ee& &!o)ld #e %#le to "e(ew t!e(" %''"%(&%l "e&)lt&.

T!e"e &!o)ld #e % o"m%l %''e%l '"oce&& o" t!e "%te to "e#)t "%te" )dgment&.

All "%te"& &!o)ld #e '"o(ded w(t! w"(tten (n&t")ct(on& %nd t"%(n(ng on !ow to

cond)ct %''"%(&%l& '"o'e"l$ to %c(l(t%te &$&tem%t(c )n#(%&ed %''"%(&%l&.

All 'e"&onnel dec(&(onDm%ke"& &!o)ld #e well (no"med o %nt(Dd(&c"(m(n%t(on

l%w&.

T!e$ &!o)ld #e m%de %w%"e o t!e (ne d(&t(nct(on& #etween leg%l %nd (lleg%l %ct((t(e&

"eg%"d(ng dec(&(on& #%&ed on %''"%(&%l&.

2. &egally defensible a**raisal content

An$ 'e"o"m%nce %''"%(&%l content &!o)ld #e #%&ed on % o# %n%l$&(&.

A''"%(&%l& #%&ed on t"%(t& &!o)ld #e %o(ded.

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O#ect(el$ e"((%#le 'e"o"m%nce d%t% e.g. '"od)ct((t$ not "%t(ng&B

&!o)ld #e )&ed w!enee" 'o&&(#le.

Con&t"%(nt& on %n em'lo$eeK& 'e"o"m%nce t!%t %"e #e$ond t!e em'lo$eeK&

cont"ol &!o)ld #e '"eented "om (nl)enc(ng t!e %''"%(&%l to en&)"e t!%t

t!e em'lo$ee !%& %n e)%l o''o"t)n(t$ to %c!(ee %n$ g(en 'e"o"m%nce

leel.

S'ec((c o#D"el%ted 'e"o"m%nce d(men&(on& &!o)ld #e %&&(gned we(g!t&

to "elect t!e(" "el%t(e (m'o"t%nce (n c%lc)l%t(ng t!e com'o&(te

'e"o"m%nce &co"e.

3. &egally defensible docu'entation of a**raisal results

A t!o"o)g!l$ w"(tten "eco"d o e(dence le%d(ng to te"m(n%t(on dec(&(on

&!o)ld #e m%(nt%(ned e.g. 'e"o"m%nce %''"%(&%l& %nd 'e"o"m%nce

co)n&el(ng to %d(&e em'lo$ee& o 'e"o"m%nce de(c(t %nd to %&&(&t 'oo"

'e"o"me"& (n m%k(ng needed (m'"oement&B.

F"(tten doc)ment%t(on e.g. &'ec((c #e!%(o"%l e%m'le&B o" et"eme

"%t(ng& &!o)ld #e "e)("ed %nd t!e$ m)&t #e con&(&tent w(t! t!e n)me"(c%l

"%t(ng&.

:oc)ment%t(on "e)("ement& &!o)ld #e con&(&tent %mong t!e "%te"&.

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4. &egally defensible raters

T!e "%te"& &!o)ld #e t"%(ned (n Q!ow to )&e %n %''"%(&%l &$&tem.

T!e "%te"& m)&t !%e o''o"t)n(t$ to o#&e"e t!e "%te ("&tD!%nd o" to

"e(ew (m'o"t%nt "%te 'e"o"m%nce '"od)ct&.

&e o mo"e t!%n one "%te" (& de&("%#le (n o"de" to le&&en t!e %mo)nt o

(nl)ence o %n$ one "%te" %nd to "ed)ce t!e eect& o #(%&e&. Pee"&

&)#o"d(n%te& c)&tome"& %nd cl(ent& %"e 'o&&(#le &o)"ce&.

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47/102

A t%#le de'(cted #elow &!ow& % com'%"(&on #etween 'e"o"m%nce %''"%(&%l %nd

'e"o"m%nce m%n%gementH

1erfor'ance A**raisal 1erfor'ance Manage'ent

@oc)& (& on to' down

%&&e&&ment

St"e&&e& on m)t)%l o#ect(e &ett(ng t!"o)g! % '"oce&& o

o(nt d(%log)e

Pe"o"med %nn)%ll$ Cont(n)o)& "e(ew& %"e 'e"o"med

&%ge o "%t(ng& (& e"$

common

&%ge o "%t(ng& (& le&& common

@oc)& (& on t"%(t& @oc)& (& on )%nt((%#le o#ect(e& %l)e& %nd #e!%(o"&

*onol(t!(c &$&tem @le(#le &$&tem

A"e e"$ m)c! l(nked w(t!

'%$

& not d("ectl$ l(nked w(t! '%$

IM1ORA/-, O" 1,R"ORMA/-,

MA/A,M,/


48/102

Pe"o"m%nce *%n%gement S$&tem oe"& % %l)%#le o''o"t)n(t$ to oc)& on wo"k

%ct((t(e& %nd go%l& to (dent($ %nd co""ect e(&t(ng '"o#lem& %nd to enco)"%ge

#ette" )t)"e 'e"o"m%nce.

t oe"& % "%"e c!%nce o" % &)'e"(&o" %nd &)#o"d(n%te to !%e t(me o)t o" %

oneDonDone d(&c)&&(on o (m'o"t%nt wo"k (&&)e& t!%t m(g!t not ot!e"w(&e #e

%dd"e&&ed.

P*S '"o(de& em'lo$ee& w(t! "ecogn(t(on o" t!e(" wo"k eo"t&.

T!e e(&tence o %n %''"%(&%l '"og"%m (nd(c%te& to %n em'lo$ee t!%t t!e

o"g%n(%t(on (& gen)(nel$ (n !(&!e" (nd((d)%l 'e"o"m%nce %nd deelo'ment.

1,R"ORMA/-, MA/A,M,/ ,< --, "A-OR

Must reflect co'*anyDs *erfor'ance valuesD

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:e(ne& t!e com'%n$K& 'o&(t(on on com'et(ng '"(o"(t(e& &)c! %& "ecogn((ng te%m

&. (nd((d)%l& %c!(e(ng "e&)lt& &. demon&t"%te %l)ed #e!%(o"& m%n%gement

%cco)nt%#(l(t$ &. em'lo$ee &el m%n%gement.

T!e 'e"o"m%nce m%n%gement &$&tem "e(no"ce& t!e me&&%ge& t!%t t!e

o"g%n(%t(on w%nt& to &end o)t %#o)t (t& #)&(n4e&& t%lent 'e"o"m%nce "ew%"d&

%nd c%"ee"&.

et co''it'ent and active *artici*ation of e'*loyeesH One o t!e en%#le"&

o % &)cce&&)l 'e"o"m%nce m%n%gement '"oce&& (& %ct(e eng%gement %t %ll leel& t!e

mo"e &)cce&&)l t!e &$&tem w(ll #e.

"ocus on the ErightD *erfor'ance 'easuresH A good 'e"o"m%nce 'l%n &!o)ld

cle%"l$ de(ne t!e 'e"o"m%nce me%&)"e& (n te"m& o "e&)lt& %nd #e!%(o"& t!%t %"e c"(t(c%l

to t!e #)&(ne&&. An eo"t &!o)ld #e m%de to kee' t!e me%&)"e& &(m'le eno)g! o"

em'lo$ee& to )&e. T!e me%&)"e& )&ed &!o)ld #e &)''o"t& #$ %ct)%l wo"k del(e"%#le.

Ma0e su*ervisors accountable for *erfor'ance feedbac0 and

differentiation o" %n %''"%(&%l &$&tem to #e &)cce&&)l t!e &)'e"(&o"& &!o)ld #e

m%de %cco)nt%#le to &eek g(e %nd o#t%(n !one&t eed#%ck. S)'e"(&o"& &!o)ld %l&o #e

%#le to d(e"ent(%te #etween !(g! %nd low 'e"o"m%nce.

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Integrate 1erfor'ance Manage'ent yste' with business and 6u'an

Resource 1rocesses @o" t!e &$&tem to #e % &)cce&& t!e"e &!o)ld #e '"o'e"

(nteg"%t(on w(t! t!e #)&(ne&& 'l%nn(nggo%l& %nd w(t! t!e + '"oce&&e& o t%lent

%c)(&(t(on t%lent deelo'ment %nd "ew%"d &$&tem&.

1rovide necessary training and co''unicationH t (& c"(t(c%l t!%t "e)(&(te

t"%(n(ng #e (m'%"ted (n t!e %"e%& o go%l &ett(ng eed#%ck &k(ll& e%l)%t(on %nd

deelo'ment etc. S(nce m%n$ em'lo$ee& "e&(&t %cce't(ng t!e )ll "%nge o t!e("

'e"o"m%nce m%n%gement "e&'on&(#(l(t(e& t!e$ m)&t #e m%de to "e%l(e t!e (m'o"t%nce o

good 'e"o"m%nce m%n%gement. T!(& "e)("e& &t"ong comm)n(c%t(on "om t!e to'

m%n%gement.

Measure and trac0 successT!e"e &!o)ld #e &$&tem& to &)''o"t t!e me%&)"ement

to !ow &)cce&&)l t!e 'e"o"m%nce m%n%gement &$&tem (&. One &!o)ld #e %#le to t"%ck

w!et!e" (t (& #e(ng ollowed w!et!e" &t%ke!olde"& %"e &%t(&(ed w(t! t!e &$&tem w!et!e"

"e(ew& %"e #e(ng done t!e "(g!t m%nne" w!et!e" t!e &$&tem w(ll #e %#le to %&&e&& t!e

(m'%ct o t!e #)&(ne&& 'e"o"m%nce %nd &o on.

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,ngage in continuous i'*rove'entH T!e 'e"o"m%nce m%n%gement &!o)ld #e %n

onDgo(ng '"oce&& t!%t "elect& t!e com'%n$K& c)""ent %nd eme"g(ng #)&(ne&& c!%llenge&. t

&!o)ld %ccommod%te t!e c!%ng(ng #)&(ne&& en("onment %nd &!o)ld #e cong")ent w(t!

t!e com'%n$K& %l)e& %nd '"(o"(t(e&.

1M in M)I&

;6< 1M

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-6ARA-,RII- O" 1M

52

PERFORMANCEPERFORMANCEPLANNING

REWARD

COAC!ING

"

FEED#AC$

PERFORMANCE

RE%IEW

!IG! PERFORMING

C&L'&RE


53/102

1. Pe"o"m%nce c$cle (& %nn)%l &'%nn(ng A'"(lD*%"c!. T!e c$cle o" 2012D13 &t%"t& (n

A'"(lK12 I wo)ld end (n t!e mont! o *%"c!K13.

2. t !%& 3 d(&t(nct '!%&e&H

Pe"o"m%nce 'l%nn(ng

*(d$e%" "e(ew

,e%" end %''"%(&%l

3. nd((d)%l 'e"o"m%nce 'l%nn(ng ollow& co"'o"%te I )nct(on%l go%l. Sett(ng

'"oce&& to en&)"e %l(gnment o (nd((d)%l eo"t to o"g%n(%t(on%l &t"%teg$.

4. *(d$e%" "e(ew (& &tock t%k(ng t(me (& t!)& "e&t"(cted to m(d co)"&e co""ect(on

"e(&(t(ng t!e %ct(on 'l%nn(ngB I )%l(t%t(e eed#%ck.

5. @eed#%ck %nd co%c!(ng (& ongo(ng to %c(l(t%te "e%l t(me co)"&e co""ect(on.

6. T!e $e%"end %''"%(&%l m%(nl$ !%& 3 com'onent&H

Sel %''"%(&%l

A''"%(&%l I (n%l "%t(ng #$ t!e (mmed(%te m%n%ge".

e(ew %nd (n%l "ecommend%t(on& #$ t!e "e(ewe".

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1ur*ose

Pe"o"m%nce e(ew %nd dec(d(ng t!e (nc"ement o" t!e c)""ent c$cle.

G((ng eed#%ck to t!e em'lo$ee& "eg%"d(ng !(&!e" %"e%& o (m'"oement& %nd

'l%nn(ng t!e t"%(n(ng need&.

E%l)%t(ng t!e 'otent(%l o" deelo'ment g"owt! %nd "oleDc!%nge 'o&&(#(l(t(e&.

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Objectives of 1M

*o&e" =%e" (& comm(tted to % 'e"o"m%nce d"(en c)lt)"e w!(c! (& t"%n&'%"ent I %(".

To %l(gn ee"$oneK& o#ect(e& %nd !ence t!e(" eo"t (nto %c!(e(ng t!e co"'o"%te

go%l& I o#ect(e& %"e de(ned (n %nn)%l #%&(& 'l%n. T!(& (& done #$ "%m(ng t!e

co"'o"%te #%l%nce &co"ec%"d I c%&c%d(ng t!e&e o#ect(e& (n t!e )nct(on%l

&co"ec%"d o d(e"ent )nct(on& I LAK& (nd((d)%l&.

To '"o(de cl%"(t$ to e%c! (nd((d)%l %#o)t !(&!e" "ole '"o(le. n t!e '"oce&& o

&co"ec%"d c%&c%de t!e %"e%& w!e"e e%c! )nct(on I t!e"e%te" e%c! (nd((d)%l

need& to &)''o"t ot!e" )nct(on& (& &'elled o)t I cl%"((ed %'%"t "om oneK& own

oc)& %"e%& w(t!(n t!e )nct(on. T!(& lend& com'letene&& to t!e oc)& %"e%& o e%c!

(nd((d)%l I '"o(de& % cle%"Dc)t d("ect(on to e%c! em'lo$ee. Al&o t!e m)t)%l

cl%"((c%t(on o t!e e'ect%t(on& #etween t!e em'lo$ee I m%n%ge" w(t! "eg%"d to

t!e wo"k I 'e"o"m%nce wo)ld #)(ld (n t"%n&'%"enc$ I %("ne&& on t!e &$&temK&

t!(& wo)ld %l&o #)(ld (n %cco)nt%#(l(t$ I "e&'on&(#(l(t$ o" oneK& wo"k.

T!"o)g! t!(& &$&tem t!e '"oce&& o deelo'ment I g"owt! o em'lo$ee& (& %l&o

%dd"e&&ed t!"o)g! t!e l(nk%ge to t!e deelo'ment 'l%nn(ng '"oce&&.

55


56/102

Com'"e!en&(e 'e"o"m%nce d(%log)e #etween t!e em'lo$ee %nd t!e % m%n%ge" %t

t!e go%l &ett(ng &t%geM t!e m(d $e%" "e(ew &t%geM %& well %& t!e end o t!e 'e"(od

'e"o"m%nce "e(ew &t%geM I ongo(ng eed#%ck %nd co%c!(ng #$ t!e m%n%ge"

wo)ld !el' t!e deelo'ment '"oce&& o t!e em'lo$ee. T!e deelo'ment 'l%nn(ng

'"oce&& w(ll #e l(nked to t!e P*S o"m%ll$ to en&)"e con&(&tenc$.

SelDA''"%(&%l #$ t!e A''"%(&ee @o" :ET I %#oeB.

A''"%(&%l #$ :e'%"tment%l +e%dn c!%"ge.

e(ew #$ @)nct(on%l +e%d.


57/102

P"omot(ng % two w%$ &$&tem o comm)n(c%t(on #etween t!e &)'e"(&o"& %nd

t!e em'lo$ee& o" cl%"($(ng e'ect%t(on& %#o)t t!e "ole& %nd %cco)nt%#(l(t(e&

comm)n(c%t(ng t!e )nct(on%l %nd o"g%n(%t(on%l go%l& '"o(d(ng % "eg)l%" %nd

% t"%n&'%"ent eed#%ck o" (m'"o(ng em'lo$ee 'e"o"m%nce %nd cont(n)o)&

co%c!(ng.

dent($(ng t!e #%""(e"& to eect(e 'e"o"m%nce %nd "e&ol(ng t!o&e #%""(e"&

t!"o)g! con&t%nt mon(to"(ng co%c!(ng %nd deelo'ment (nte"ent(on&.

C"e%t(ng % #%&(& o" &ee"%l %dm(n(&t"%t(e dec(&(on& &t"%teg(c 'l%nn(ng

&)cce&&(on 'l%nn(ng '"omot(on& %nd 'e"o"m%nce #%&ed '%$ment.

P"omot(ng 'e"&on%l g"owt! %nd %d%ncement (n t!e c%"ee" o t!e em'lo$ee& #$

!el'(ng t!em (n %c)("(ng t!e de&("ed knowledge %nd &k(ll&.

)asis of ratingFcoring

A''"%(&e" Sect(on D60

OnDt!eDo# Pe"o"m%nceB

e(ewe" Sect(on D40

Potent(%lC%'%#(l(t$ A''"%(&%lB

57


58/102

)asis of ratingFcoring

T!e &co"e o" A''"%(&e" &ect(on w(ll #e %""(ed %t #$ c%lc)l%t(ng t!e

%e"%ge o t!e (nd((d)%l &co"e& )nde" d(e"ent c!%"%cte"(&t(c& %nd t!e

tot%l we(g!t%ge o t!(& &ect(on w(ll #e 60 o t!e %e"%ge &co"e.

-(kew(&e t!e &co"e o" t!e e(ewe" &ect(on w(ll #e %""(ed %t %nd t!e tot%l

we(g!t%ge o t!(& &ect(on w(ll #e 40 o t!e %e"%ge &co"e.

T!e Com'o&(te &co"e w(ll #e %""(ed %t #$ %dd(ng #ot! t!e %''"%(&e" &co"e

%nd "e(ewe" &co"e.

Rating scale is 9 to 9:

9 I 10 D Ecellent

8 D /e"$ Good

6 I 7 D Good

4 I 5 D Ae"%ge

1 2 I 3 D *%"g(n%l

58


59/102

),&& -R=,

DEcellent D 20

D/e"$ Good D 30

DGood D 35

DAe"%ge D 13

D*%"g(n%l D 0D2

=ell C)"e :(&t"(#)t(on to #e m%(nt%(ned #$ e%c! de'%"tment.

),&& -R=,Ate" t!e :%t% (& "ece(ed (t (& (t (nto t!e #ell c)"e %& g(en t!e det%(l&

e%"l(e".

E%c! %nd ee"$ de'%"tment m%(nt%(n& t!(& #ell c)"e.

59


60/102

I$,&I/, "OR A11RAI,R

1. =ell C)"e :(&t"(#)t(on to #e m%(nt%(ned #$ e%c! de'%"tment.

2. T!e A''"%(&e" wo)ld #e t!e (mmed(%te &)'e"(o" I t!e "e(ewe"

&)'e"(o"K& &)'e"(o".

3. %t(ng &c%le &!o)ld #e ke't (n m(nd d)"(ng %''"%(&%l '"oce&&.

4. :%te &c!ed)le #e %d!e"ed.

5. Ee"$one !%& to &(gn I own t!e '"oce&& w!(le %&&e&&(ng t!e em'lo$ee.

60


61/102

,valuation of On>the>job *erfor'ance

1. To #e done %g%(n&t '"eDdete"m(ned me%&)"%#le t%"get&.

2. Pe"o"m%nce o" o)t')t "eco"d& o %ll o'e"%t(e& to #e %tt%c!ed %& %n %nne)"e #$

t!e conce"ned +O: %& %n e(dence o" *e%&)"ed Pe"o"m%nce %t(ng.

3. @o" nd("ect &)''o"t )nct(on& t!(& c%n #e done #$ e%l)%t(ngH

J)%l(t$ o wo"k donee&)lt%nt O)t')t.

Ac!(e(ng t!e t%"get& on t(me.

O'e"%t(ng w(t!(n "e&o)"ce #)dget&.

Cono"m%nce to com'%n$ 'ol(c$ %nd ")le&.

61


62/102

$oDs $onDts for filling u* the A**raisal for'

$oDs

Com'%"e %ct)%l 'e"o"m%nce w(t! '"e(o)&l$ %g"eed &t%nd%"d&.

-(&t m%o" d(e"ence&.

-(&t o &(gn((c%nt %c!(eement& %nd cont"(#)t(on& to #e &)#m(tted o" NonD

O'e"%t(e& c%tego"$.

An%l$e d(e"ence& o" 'o&&(#le c%)&e&.

,o)" %''"%(&%l m)&t "elect oe"%ll %&&e&&ment o t!e %''"%(&ee oe" t!e ent("e

'e"(od (ncl)d(ng %"e%& o (m'"oement %nd t!e eed#%ck g(en 'e"(od(c%ll$ &o t!%t

t!e"e %"e no &)"'"(&e&.

62


63/102

$onDts

1. :onKt %''"o%c! w(t! '"econce(ed (de%&Dkee' %n o'en m(nd.

2. :onKt %(l to %''"ec(%te t!%t te%m 'e"o"m%nce& %"e (nte"de'endent %nd com'leM %

#%d o" good 'e"o"m%nce m%$ not l(e ent("el$ w(t!(n t!e cont"ol o %n$ &(ngle

te%m mem#e". A''"ec(%te !(& &(ng)l%" cont"(#)t(on o" l%ck o (t.

3. :onKt %llow '%&t 'e"o"m%nce %''"%(&%l "%t(ng to )n)&tl$ (nl)ence c)""ent

"%t(ng&. Peo'le c%n (m'"oe.

4. :onKt %do't d(e"ent &t%nd%"d& o %''"%(&%l o" d(e"ent em'lo$ee&. =e

con&(&tent.

5. :onKt "%te %''"%(&ee on (m'"e&&(on& o" eed#%ck "om ot!e"&.

63


64/102

6. ne&t(g%te &)cce&& %nd %(l)"e& %nd we(g! em'lo$ee cont"(#)t(on.

7. :onKt m%ke comm(tment& w!(c! c%nnot #e )l(lled t "ed)ce& $o)" c"ed(#(l(t$.

8. :onKt 'l%$ %o"(te& %nd #%&e %&&e&&ment on ot!e" t!%n onDt!eDo# #e!%(o" %nd

%c!(eement&.

9. :onKt &!%"e $o)" %''"%(&%l "%t(ng w(t! t!e A''"%(&ee. t m%$ get mode"%ted %nd

t!en $o) m%$ !%e d((c)lt$ )&t($(ng t!e c!%nge.

64


65/102

1,R"ORMA/-, ",,$)A- I$,&I/,

Ag"ee on ("m t(me %nd d%te o" t!e e(ew :(&c)&&(on.

A""%nge o" '"(%c$ w(t! no (nte"")'t(on&.

P"e'%"e note& o" )&e d)"(ng d(&c)&&(on.

Se%t(ng &!o)ld #e d(e"ent t!%n no"m%l.

@("&t ew m(n)te& %"e e"$ (m'o"t%nt o" &ett(ng t!e tone o t!e meet(ng.

-et t!e %''"%(&ee do mo&t o t!e t%lk(ng.

&e o'en )e&t(on& to d"%w o)t t!e %''"%(&ee.

P"%(&e %d c"(t(c(e %& %nd w!en needed (mmed(%tel$. :o not 'o&t'one (t. ,o)"

!e&(t%t(on to c"(t(c%l e%l)%t(on m%$ m%ke %n em'lo$ee % de%d wood tomo""ow.

Con&(de" 'o&&(#le &ol)t(on&%ct(on 'l%n&.

Act m%t)"e %nd #%l%nced.

nde"&t%nd t!%t Qet"% gene"o)&ne&&K c%)&e& '"o#lem&.

65


66/102

*)&t en&)"e t!%t "%t(ng& %"e not &!%"ed w(t! t!e %&&oc(%te #eo"e (n%l(%t(on %&

t!e"e m%$ #e &ome mode"%t(on "e)("ed d)"(ng t!e '"oce&& %nd "ee%l(ng "%t(ng

#eo"e (n%l(%t(on m%$ !%e % neg%t(e (m'%ct.

$A, -6,$&,

@o" %ll &en(o" o(ce"&eng(nee"& I #elow t!e %''"%(&%l &$&tem (& %''l(c%#le w!(c! !%& 2

c$cle& t!e A'"(lDm%"c! c$cle %nd t!e Octo#e"DSe'tem#e" c$cle

@o" A&&(&t%nt m%n%ge" I %#oe t!e P*S "elect(on (& %''l(c%#le w!(c! (& c%""(ed o)t (n

t!e A'"(lDm%"c! c$cle. nde" w!(c! em'lo$ee !%& to (ll t!e ollow(ng (no"m%t(onH

Em'lo$ee det%(l&D N%me :e&(gn%t(on de'%"tment %ge )%l((c%t(on tot%l e'e"(ence

g"%de o(n(ng d%te etc.

D*%n%ge"K& %nd "e(ewe"K& det%(l&

DT%"get d%te& I

DA''"%(&%l 'e"(od.

66


67/102

1erfor'ance -ycle1erfor'ance -ycle

67

A*ril

etting -or*orate oals forthe year

A*riletting $e*art'ental

oals for the year

MayIndividual

1erfor'ance *lanning

OctoberMid>


68/102

TERMS YOU SHOULD KNOW

,< R,& AR,A

LAK& o" Le$ e&)lt %"e%& %"e t!e ke$ 'e"o"m%nce '%"%mete"& o" % "ole. T!e&e %"e

de(ned %& c"(t(c%l o)tcome& tow%"d w!(c! eo"t (& d("ected to &)''o"t %c!(eement o

de&("ed #)&(ne&& "e&)lt&.

1. LA Sett(ng (& % to'Ddown '"oce&&.

2. t &!o)ld #e o(ntl$ #etween t!e m%nge" I (nc)m#ent.

3. LAKS !%e to #e (n l(ne w(t! t!e )nct(on%l &co"ec%"d.

4. *%(m)m no.& o LAK& &!o)ld #e 5D6 (n no.&.

3D4 LAK& &!o)ld #e )nct(on%l (n n%t)"e.

1D2 LAK& &$&tem(%t(on '"oce&&e&c"o&& )nct(on%l.

1D2 &!o)ld #e on t!e o"g%n(%t(on "el%ted (n(t(%t(e& P*S :"((ng /%l)e&

I Em'lo$ee Eng%gementB.

5. T!e we(g!t%ge o" t!e LAK& &!o)ld #e #%&ed on t!e (m'o"t%nce &(gn((c%nce o

t!e %ct((t$ "om %n o"g%n(%t(onK& contet.

6. @o" e%c! LAM t%"get& &!o)ld #e de(ned %long w(t! t!e me%&)"e o &)cce&&.

7. %t(ng 1D4 &!o)ld %l&o #e de(ned %long w(t! t!e m%n%ge" I (t &!o)ld #e

doc)mented (n t!e "elect(on o"m. T!(& (& to en&)"e o#ect((t$ (n t!e &$&tem.

8. @o" e%c! LA on %ct(on 'l%n &!o)ld #e de(ned.

T!(& en&)"e& t!e (&(on o &)cce&&

68


69/102

:e(ne& m(le&tone& o" te g(en %ct((t$

dent((e& "e&o)"ce& o" t!e t%&k to #e %c!(eed.

RADs S!o)ld #e MAR

SPEC@C

M *EASA=-E

A ACTONA=-EAC+E/A=-E

R E-E/ANT

T*E =ON:

)A,&I/, R,1O/I)I&II, T!e&e %"e ongo(ng o# "e&'on&(#(l(t(e& w!(c! %"e

(nteg"%l to oneK& '%"t(c)l%" o#. T!e$ %"e "e&'on&(#(l(t(e& w!(c! one )l(ll& on % d%(l$

#%&(& %& '%"t o t!e o#.

69


70/102

-OM1,,/-I,

Com#(n%t(on o nowledge 7what to doG8H 0ill 7how to doG8 Attitude 7why

to doG8

$e'onstrated behaviour%t wo"k t!%t en&)"e& &)&t%(ned eect(e 'e"o"m%nce %&

'e" #)&(ne&& "e)("ement& c)""ent %nd )t)"eB

=A&,

RAI/ -A&, 9>4

4H T%"get& eceeded

3H T%"get& )ll$ %c!(eed

2H T%"get& '%"t(%ll$ %c!(eed

1H T%"get& not %c!(eed

70


71/102

A11RAI,, Any *erson who would be rolls of the co'*any.

MA/A,R


72/102

T!e '"(m%"$ #ene(t& o )&(ng t!e #%l%nced &co"ec%"d (ncl)deH

-(nk& 'e"o"m%nce w(t! #)&(ne&& 'e"o"m%nceM &!ow& cont"(#)t(on& to t!e

#)&(ne&&.

T%(lo"ed to meet #)&(ne&& need& o e%c! #)&(ne&& d((&(on %nd o" loc%t(on.

*e%&)"e& (ncl)de o"w%"dD look(ng (nd(c%to"& o &)cce&&.

P"oce&& g)%"d& %g%(n&t &)#Do't(m(%t(on o me%&)"e&M %llow& t!e o"g%n(%t(on to

con&(de" %ll (m'o"t%nt me%&)"e& (n %n (nteg"%ted m%nne".

*e%&)"e& oc)& on eect(ene&& o o)tcome& not )&t e(c(enc(e& o '"oce&&e&.

Pe"o"m%nce c%n #e t"%cked mon(to"ed %nd "e'o"ted "eg)l%"l$ to &t%ke!olde"&.

P"oce&& '"o(de& common l%ng)%ge o" comm)n(c%t(ng 'e"o"m%nce to t!e

o"g%n(%t(on em'lo$ee& %nd c)&tome"&.

72


73/102



74/102

Ritual One o t!e mo&t common m(&t%ke& (n t!e '"%ct(ce o 'e"o"m%nce

%''"%(&%l (& to 'e"ce(e %''"%(&%l %& %n (&ol%ted eent "%t!e" t!%n %n ongo(ng

'"oce&&. @"e)ent m(n( %''"%(&%l& %nd eed#%ck &e&&(on& w(ll !el' en&)"e t!%t

em'lo$ee& "ece(e t!e ongo(ng g)(d%nce &)''o"t %nd enco)"%gement t!e$ need.

&ac0 of Ownershi*D Oten l(ne m%n%ge"& tend to #el(ee t!%t 'e"o"m%nce

%''"%(&%l (& not t!e(" "e&'on&(#(l(t$ #)t t!e "e&'on&(#(l(t$ o +. All &)'e"(&o"&

need to "ecogn(e t!%t t!e$ %"e "e&'on&(#le o" t!e 'e"o"m%nce %nd deelo'ment

o t!e(" &)#o"d(n%te.

&ac0 of s0ills *%n$ t(me& em'lo$ee& doe& not know !ow to do o#ect(e

&ett(ng !ow to %&&e&& 'eo'le %nd g(e %nd "ece(e eed#%ck t!e&e &k(ll& %"e e"$

(m'o"t%nt o" %n$ 'e"o"m%nce m%n%gement &$&tem to &)cceed.

$elay in -o'*letionD @eed#%ck (& eect(e w!en (t (& t(mel$ ( t!e 'e"o"m%nce

%&&e&&ment o" t!e eed#%ck ee"c(&e (& del%$ed %nd t!en (t !%& l(ttle me%n(ng o"

t!e em'lo$ee %nd t!e o"g%n(%t(on.

74


75/102

O)B,-I=, O" 6, $A& 'e" t!e "e&'on&e& $o) c%n &ee t!%t mo&t o t!e em'lo$ee&

!%e &%(d t!%t t!e m%n%ge" doe& not d(&c)&& %n$ m(d te"m c!%nge& t!%t me%n& t!%t ( t!e

em'lo$ee !%& done %n$t!(ng w"ong %t % '%"t(c)l%" t(me !e&!e !%& not g(en %n$

eed#%ck. t (& t!e :)t$ o t!e m%n%ge" &o t!e em'lo$ee w(ll %l&o &ee t!%t m$ m%n%ge"

t%ke& me &e"(o)&l$ %nd t!e em'lo$ee w(ll %l&o mot(%ted %t t!e '%"t(c)l%" contet

w!(c!ee" de'%"tment !e&!e #elong&.

?uestion 5

A/A&63 o "e&'ondent& '"ee" &el %''"%(&%l met!od. 32 o t!e "e&'ondent&

'"ee" to t!e %''"%(&%l to m%n%ge" %nd onl$ ew %"e como"t%#le #$ "e(ewe". 5 o t!em

d(dnKt w%nt to %n&we".

88

WHICH APPRAISAL METHOD IS PREFERED BY YOU+

5%

32%

63%

Appraisal by reviewer

Appraisal by Manaer

Sel A''"%(&%l


89/102

I/,R1R,AIO/>*o&t o t!e em'lo$ee& %"e como"t%#le w(t! &el %''"%(&%l

met!od %nd "e&t o t!em (& '"ee""(ng %''"%(&%l #$ m%n%ge" %nd "e(ewe". T!(& de'(ct&

t!%t em'lo$ee& %"e not como"t%#le w(t! (nte"e"ence "om t!e m%n%gement %nd w%nt to

e%l)%te t!e(" 'e"o"m%nce t!em&ele&.

?uestion !

A/A&


90/102

%t le%&t ( !e &!e (& g(en eed#%ck t!e$ w(ll (m'"oe o" w!%tee" t!e(" g"(e%nce& %nd

'"o#lem& %"e t!e"e c%n #e &o"ted o)t %nd t!e(" "e)enc$ o wo"k wo)ld #e (nc"e%&ed.

?uestion #

A/A& T!e G"%'! &!ow& t!%t t!e c)""ent 'e"o"m%nce m%n%gement

&$&tem (& )n%#le to (dent($ %nd %dd"e&& t!e :eelo'ment need& o t!e Em'lo$ee w!(c!

90

DOES THE PERFORMANCE MANAGEMENT

SYSTEM IDENTIFY AND ADDRESS YOUR TRAINING

DEVELOPMENT NEEDS+

27%

65%

8%

Yes

No

Can't Say


91/102

c%n c%)&e !(g! %tt"(t(on. t!(& (& t")e t!en m%$ #e com'%n$ (& !%(ng % good n%me #)t (

(t (& &o t!en t!e em'lo$ee& w(ll ")n %w%$ %nd t!e$ w(ll not wo"k o" m%n$ $e%"& So t!e"e

(& % need to (dent($ t!(& %nd (t (& 'o&&(#le onl$ w!en we go t!"o)g! t!e C)""ent P*S %nd

(dent($ (t& &!o"tcom(ng& %nd t"$ to wo"k )'on (t.

?uestion %

A/A&55 o t!e "e&'ondent& %"e !%''$ w(t! t!e P*S w(t! "e&'ect to c%"ee"

%d%ncement. 32 %"e not &%t(&(ed w(t! t!e c%"ee" %d%ncement o t!e o"g%n(%t(on

w!(le 13 o "e&'ondent& %"e (nd(e"ent.

91


92/102

I/,R1R,AIO/D T!e "e&'on&e& &!ow& t!%t t!e$ %"e !%''$ w(t! t!e Pe"o"m%nce

*%n%gement S$&tem %& (t (& g((ng t!em t!e(" c%"ee" %d%ncement #)t t!e "e&'on&e&

e%"l(e" we"e not )' to t!e m%"k %& 'e" me t!(nk t!%t t!e$ &ee t!%t *o&e" =%e" !%& % good

n%me (n t!e m%"ket &o t!e$ %"e wo"k(ng o" &ome t(me t!e$ %"e gett(ng %''"%(&ed %nd

)m'(ng to %not!e" com'%n$ o" t!e(" %d%ncement #)t %m onl$ &%$(ng %& 'e" t!e d%t%

collected "om t!e eng(nee"& (n t!e "e&'on&e. =ec%)&e t!(& o"g%n(%t(on (& % e"$ good

le%"n(ng o"g%n(%t(on %nd ee"$one t!(nk& t!%t let& t%ke &ome e'e"(ence %nd le%"n I t!%n

%te" 1D2 $"& go o" &ome ot!e" o"g%n(%t(on.

?uestion (

92

ORG PROVIDE ADEQUATE REWARDS+

!!%

!6%

10%Yes

No

Can"t say


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A/A&


94/102

A/A& 49 o t!e "e&'ondent& %"e not &%t(&(ed w(t! t!e '"e&ent P*S o t!e

o"g%n(%t(on. Onl$ 2 o t!e "e&'ondent& %"e !(g!l$ &%t(&(ed w(t! t!e '"e&ent P*S o t!e

o"g%n(%t(on. 32 %"e ne)t"%l w(t! t!e '"e&ent P*S. 10 %"e &%t(&(ed w(t! t!e '"e&ent

P*S. 7 !(g!l$ )n&%t(&(ed w(t! t!e P*S.

I/,R1RAAIO/DA& 'e" t!e G"%'! *o&t o t!e Peo'le %"e not &%t(&(ed %nd 7

'eo'le %"e t!e"e o)t o t!e &)"e$ o 40 Eng(nee"& w!o %"e not %t %ll &%t(&(ed &o (t (& %n

%"e% o dee' conce"n %nd &!o)ld #e t%ken (t c%"e)ll$.

94


95/102

"I/$I/

T!e Pe"o"m%nce A''"%(&%l '"oce&& wo"k(ng o" % l%"ge o"g%n(%t(on l(ke *o&e" =%e" (&

(ne #)t (t doe& !%e &ome &!o"tcom(ng& w!(c! ( not t%ken (nto %cco)nt co)ld le%d to

&e"(o)& (m#%l%nce& (n t!e o"g%n(%t(on &o (t (& #ette" to (nd w%$& to wo"k )'on (t. To

"ed)ce o" el(m(n%te t!e&e &!o"tcom(ng& %nd (t #e t!e 'e"ect &$&tem to "el$ )'on %nd

m%(m)m e(c(enc$ %nd o)t')t (& t!e"e (n (t. Ce"t%(n g%'& $o) wo)ld !%e come to know

t!"o)g! t!e '(e c!%"t& #)t t!e"e %"e mo"e w!(c! %m l(&t(ng down.

1. :oc)mented P*S Pol(c$

%. A&&e&&ment on c!%"%cte"(&t(c& (n&te%d o LPAKS

#. C!%"%cte"(&t(c& "ede(ned %& com'etenc(e&

2. A&&e&&ment o" %l)e&

3. Potent(%l A&&e&&ment

4.


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$I""I-&I,

T!e&e %"e t!e d((c)lt(e& (n t!e '"e&ent P*S &$&temH

1. St"(ct %d!e"ence to =ell c)"e no"m%l d(&t"(#)t(on c)"eB

2. -%ck o c%"ee" %d%ncement %nd !ence low &%t(&%ct(on leel.

3. n%)t!o"(ed %#&ence

4. T"%n&e"& w(t!o)t (nt(m%t(ng +

5. Le$ "e&o)"ce&

6. T"%(n(ng need (dent((c%t(on

7. %t(on%l(%t(on "ecommend%t(on&

96


97/102

&IMIAIO/

S%m'le &(e (& too &m%ll to "elect t!e o'(n(on o t!e w!ole o"g%n(%t(on

An$ o"g%n(%t(on do not "ee%l %ll t!e det%(l& o t!e com'%n$.

T!e"e (& % t(me l(m(t%t(on %& no one c%n &t)d$ e!%)&t(el$ (n % e"$ le&& t(me

'e"(od o 2 week&.

97


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R,-OMM,/$AIO/

Ate" do(ng t!e "e&e%"c! on Pe"o"m%nce *%n%gement S$&tem %nd done (t& %n%l$&(& (t (&

e"$ cle%" w!%t %"e t!e G%'& %nd w!%t &!o)ld #e done t!o)g! t!e "e&e%"c!e" wo)ld l(ke

to &)gge&t &omet!(ng t!%t t!e Pe"o"m%nce m%n%gement S$&tem &!o)ld #e %(" eno)g! &o

t!%t t!e em'lo$ee doe&nKt &%$ % wo"d o" d(&c)&& "eg%"d(ng t!e &%me.

T!e 'e"o"m%nce *%n%gement S$&tem &!o)ld #e m%de "o#)&t (n o"de" to %o(d t!e

loo'!ole& %& (t look& good on '%'e" (t &!o)ld #e done '"%ct(c%ll$ %l&o. Peo'le &!o)ld #e

m%de %w%"e "eg%"d(ng t!e(" t%"get& %nd go%l& &o t!e$ t"$ to %c!(ee t!e &%me.

P%&t d%t% &!o)ld not #e t!e"e (n t!e %''"%(&%l o"m ot!e"w(&e (t m%ke& #(%&ed o'(n(on

"eg%"d(ng t!e em'lo$ee %t t!%t 'o(nt o t(me. Em'lo$ee& &!o)ld #e g(en 'e"o"m%nce

#ene(t #$ #e(ng '"omoted to )''e" leel ( t!e$ do get % !(g!e" )%l((c%t(on.

T!e"e &!o)ld #e 'otent(%l %&&e&&ment %nd em'lo$ee &!o)ld #e moed "om one o# to

%not!e" on t!e #%&(& o t!e c%l(#e" %nd mo"eoe" &!o)ld #e g(en % c!%nce &o (t w(ll not

c"e%te monotono)& en("onment (n t!e e$e o t!e em'lo$ee.

98


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)I)&IORA16

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