Analytics for IT & HR – KPIs & Business Intelligence

The goal of this session is to combine technology and management together. Linger at the intersection of IT Operations and business management and you will need skilled problem solvers. This training boosts the performance of individual, by communicating the measures/KPIs that matter. Comparing the KPIs and applies “Connected thinking”, to improve the process and make the projects successful. This program is focused on case studies, problem solving and the application of business analysis techniques combined with the Key Performance Indicators.

Business Process Management

After the 1st part of the training where we use information gathering worksheets and various diagrams to collect the data, KPIs, and analyze, from different sources – individuals, groups/departments, systems, structured and unstructured data. We learn to transform our business from a traditional, functional organization to a process-centric organization.

Learn how to map, design, and automate operational processes using a combination of strategies, change management, and technologies.

Learn how to take a finished process model to execution or actual automated process and the technical issues that arise.

• What is a KPI? • Why are KPIs important? • How do you define KPIs?

• How do you set and measure effective and strategic KPIs? • How do you establish a communication and collaborative culture?

Jassi is a Trainer, Speaker, Author and Business Head with 16 years of Telco and IT experience, specializing in Technology and Leadership Trainings. He is a global citizen, born in India and worked in USA, Singapore, Middle East, Africa and Asia before finally settling down in Canada. He has delivered trainings in more than 20 countries worldwide. Management Topics Include: Project Management, Effective Process Improvement, SMART Operations and Managing Profitability, ALIGN - Teams and Performance, Managing the Managed Services.

Contact anytime at 647 407 7705 or jsahni@mcpsinc.com