David Clarke

AGENDA

Background

UX Testing in the SDLC

Usability Inspection

Remote UX Testing

Mobile UX Testing

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BACKGROUND

USER EXPERIENCE (UX)

“It’s not just

about getting

from A to B.

It’s the

journey that

matters.”

WHAT IS UX TESTING?

The process of understanding what users

do and why they do it.

WHY CONSIDER IT?

“Spend 10% of project’s budget on

usability. The result is an application with

double the quality metrics.” Jacob

Neilson.

WHO DOES IT BENEFIT?

WHEN TO CONSIDER?

• Early in Design Process.

• Throughout the SDLC.

UX TESTING IN

THE SDLC

WATERFALL

Requirements

System Design

Implementation

Verification

Deployment

Maintenance

UX Test

UX Test

AGILE

UX Test, 1 Iteration Ahead of Development.

User Stories A User Stories B

User Stories BUser Stories A

User Stories CDesign/UX Test

Development

Iteration 0 Iteration 1 Iteration 2

ITERATION 0

Actions:

• Test Old Design First*.

• Test your Competitors’ Designs.

• Perform Prototype Studies.

ITERATION 1..N

Actions:

• Schedule UX Testing Workshop.

• Track “UX Tested” on Task Board.

DID YOU KNOW?

“People believe that more attractive

designs are easier to use than less

attractive designs.”

CRAP

• CCCContrast

• RRRRepetition

• AAAAlignment

• PPPProximity

CONTRAST

• “Verify your eyes are being directed to the important parts of the

application’s page?”

E.g., Bad Contrast:

CONTRAST

Better

Contrast?

REPETITION

• “Are the same links, fonts, headings, icons, list styles, buttons,

link colours and search results used throughout?”

• “Are the common elements in the standard locations?”

What would you expect if you clicked on the company logo on the

website below?

ALIGNMENT

• “Do the elements line up horizontally and vertically?”

E.g., Bad Alignment:

PROXIMITY

• “Are the elements close to each other related?”

• “Does the whitespaces, borders & background colours help

identify a particular functional block?”

E.g., Bad Proximity:

REMOTE UX TESTINGMETHODOLOGY

REMOTE UX TESTING

• Create Create Create Create Tests

• IIIInvite Participants

• AAAAnalyse Results

• TTTTranslate into Improved Design

CREATE TESTS

PURPOSE

High Level

• How usable is the interface?

Low Level

• How usable is the contact us page?

OBJECTIVES

Examples:

• Are search results clear to users?

• Can users find our contact details?

• How difficult is it for users to buy our

service?

TYPES OF TESTS

• Preference

• Remote Task

• Start-to-end

• Survey

TASKS - CONSIDERATIONS

• High Chance of Failure.

• High Cost of User Failure.

• First Impressions.

• First Tasks.

TASKS - CONSIDERATIONS

• Repeated Tasks.

• Critical Tasks.

• New Tasks for Product.

IIIINVITE

PARTICIPANTS

HOW MANY?

Small (10)

- More likely to Give an Accurate Result.

WHO?

• User Groups:

• Demographics

• Age

• Gender

• Knowledge of Application.

• Consider Disabilities or Impairments.

ANALYSE RESULTS

• Success, Failure Rates.

• Time to Complete Tasks.

• Preferences.

IMPROVE DESIGN

• Brain Storming Session.

• Correlate Human Patterns.

MOBILE UX TESTING

PAPER PROTOTYPES

MOBILE TESTING SLEDS

1. Cameras.

2. Cradle.

3. Computer.

ENVIRONMENT SIMULATION

TECH - ACCOMMODATE

Own users:

1. Providers.

2. Connection Speeds.

3. Technologies. (e.g., Tablet -> Mobile,

Android -> iPhone)

FUTURE OF UX

TESTING

FUTURE

• UX Testing as Part of the SDLC.

• Complete, Transparent Mobile Usability

Testing Solution.

• Share Mobile UX from Anywhere in a

Real World Context.