April 13, 2015

Presentation for

Agenda

1. ITP- Who We Are

2. Project Background

3. Technical Training Goals

4. Complete Circuit Solution

5. Results

6. Next Steps

7. Questions

ITP-Who We Are

Toyota Partner- 65 years

Offices in 20 countries

Four core business areas

Training Technologies

Marketing Communications

Technical Documentation

Localization

Core Business Areas

TRAINING

TECHNOLOGIES

MARKETING

COMMUNICATIONS

TECHNICAL

DOCUMENTATION

Authoring

Editing

Copy

Development

Scripting

Layout

Proofing

Printing

Web-Based

Training

How-To Videos

All-platform app-

based solutions

HTML5 web

solutions

Video Production

and Editing

Sound

Engineering

Marketing

Materials

Online

Print

POP displays

Electronic

Signage

TRANSLATION/

LOCALIZATION

Region-specific

Multi-culture

Language nuance

Software

Service

Information

Websites

ITP- Who We Are.

3M

Aisin

All Nippon

Airways

Alpine

Audi

BMW

Canon

Carmate

Chrysler

Citizen

Daihatsu

Daimaru

Denso

Enkei

Fluxbindings

Ford

Fujitsu Ten

GM

Harley-Davidson

Hella

HKS

Honda

Hoya

Hyundai

Ikegami

Japan Airlines

JVC

Kawai

Kenwood

KIA

Konami

Kubota

Lexus

Mazda

Mikimoto

Mitsubishi

Namco

Nichirei

Nissan

Omron

Oriental Motor

Otis Elevator

Panasonic

Pearl

Peugeot Citroen

Pilot

Pioneer

Petty Products

Racemark

Reiter

Renault

Ricoh

Scion

Sharp

Sony

Subaru

Suzuki

Thermoflex

Toyo Tires

Toyota

Vasco

Valeo Sylvania

VIAM

Vizualogic

Volkswagen

Volvo

Yamaha

Our Clients

Establish subject matter expertise

Provide bridge from theory to application

Develop complete system operation awareness

Impart best practices for technical training

Develop robust, scalable, cost-effective solutions

Create positive learning experiences (make it fun!)

ITP Technical Training Goals

Project Background

Difficult to train theory-based repairs

(Electrical/HVAC)

Cannot see electricity or freon

Disconnect between bread boards and real-

world electrical theory

Difficult or potentially damaging to real world

A/C systems

Challenge to ITP

Develop new/inventive way for Electrical and

HVAC training

Support multiple users concurrently

Supplement instructor-led training

Updated easily for future expansion of circuits

or bugs.

Why Is This Important?

Vehicle systems are becoming increasingly complex

Alternative drivetrain configurations (EV,PHEV,Hybrid,FCV)

Infotainment systems vehicle integration

Multi-zone HVAC climate control

Electric A/C systems

Drive-by-wire systems

Driver aids (Self park, 3600 cameras, BSM, etc.)

Upcoming autopilot functions (Lane keep assist, Auto CC)

Why Is This Important?

Limitations with current training methodologies

Web-Based Training (WBT)

Cost based on duration, depth,

production

Hard to maintain user focus

Interactivity limited to

platform/browser capability

Content depth limited by WBT

duration

Mockups, Cutaways, Breadboards

Cost

Long development cycle

Limited use

Model-specific

Current model only

Not scalable

ITP Solution: Complete Circuit

What is Complete Circuit?

Proprietary process transforms technical schematic into an

interactive training tool

If it can be traced/tested/flowed/manipulated, Complete Circuit can

bring it to life

Functionality scope determined by client

Toyota requested instructor-led training support tools for

Electrical Wiring Diagram (EWD) diagnostic tool

Air Conditioning (A/C) diagnostic tool

Features of Complete Circuit-enabled interactive diagramming

HTML5-based

Mobile and Tablet compatible

Compatible with all browsers including IE8

Complete Circuit Simulators

Electrical Wiring Diagram (EWD) Simulator Air Conditioning (A/C) Simulator

Complete Circuit EWD Simulator

Complete Circuit EWD Simulator

Instructors develop custom course content

Transform flat system diagram into interactive training tool

Flow paths, custom learning paths, supporting diagnostic

functions

Manipulate test leads on diagram and instantly see results on

multi meter

Complete Circuit EWD simulator as basis for identifying bugs and

diagnostic scenarios

Adding Interactivity to Toyota-provided wiring diagram

Bridging the Gap

Learn how to build a circuit

Learn how circuit operates

Perform simple diagnoses

Use actual vehicle wiring diagram

Learn how to read circuit flow

Confidently diagnose simple or

complex electrical issues

In Training:

On the job:

In Action

Program Development

Outline, 2 DaysCreate Illustrations, 7

Days

Programing , 20 Days

Review, 30 Days

Revisions, 40 Days

Final Delivery, 1

Days

Electrical Wiring Diagram Simulator100 days

Outline Create Illustrations Programing Review Revisions Final Delivery

Program Development Challenges

HTML vs. Flash based Solutions

EWD Simulator first development was Flash (HTML5 was not standard yet)

Flash was not robust enough to support all functionality (bugs, two

circuits)

First diagram in HTML5 was an improvement

Learning-> All bugs could not be incorporated in one HTML page

Slowed the system

Created glitches with more complex bugs

Circuit 2-> Developed multiple EWD pages to support individual bugs

Responsiveness improved tremendously

Complete Circuit A/C Simulator

Air Conditioning Simulator

Recreates hands-on training.

Adjust refrigerant levels and

ambient temperature

Refrigerant flow animates to

demonstrate the flow path

Problems can be introduced to

test users’ understanding of

the system

In Action

Program Development

Outline, 1 Day Create Illustrations, 9 Days

Programing, 31 Days

Review, 17 Days

Revision, 26 Days

Final Delivery , 1 Day

Air Conditioning Simulator85 Days

Outline Create Illustrations Programing Review Revision Final Devilvery

Results

How are the EWD A/C Simulators being used today? Currently a

supplemental tool used to bridge theory to application. Allows the development

of complete circuit operation awareness that is engaging.

Cost savings Fix Right the First Time-Efficiencies due to correct application of

electrical/air conditioning theory.

Time savings Technician doesn’t waste time tearing apart a car; Technician

can develop 2 to 3 root causes that can ben verified on the vehicle.

Training Efficiencies Improvement Real world application. Discourages “egg

hunt” diagnoses. Reinforces wiring diagram/Techstream-driven diagnoses.

Engaging/Fun Allows for a hands on approach to conceptual concepts. Gives

visual representation of operation.

Conclusion/Next Steps

Standalone Tool vs. Instructor-led support

tools

Gamification

Complete Instructional Module

Bread board replacement

Additional functionality for existing EWD/AC

Amperage and Resistance exercises

Integrate automatic climate control systems

Combined AC and EWD simulators

Potential Complete Circuit Projects

Vehicle Alignment

Hybrid operation and Diagnostics

Fuel Cell Vehicle operation and diagnostics

CAN-BUS system operation and diagnostics

Fault-driven diagnostics

Next Steps- Future Complete Circuit Plans

Questions?