Donna Hopkins8859 Gardena Road, Lakeside CA. 92040

619-843-6558. drhopkins1980@gmail.com

PROFESSIONAL PROFILEResults oriented Asset Manager who thrives in fast paced and competitive market environments. Brings extensive knowledge, analytical and problem solving skills. Quality oriented and proactive in building customer relationships and minimizing loss.

CORE COMPETENCIES

Multiple time recipient of the Chase Employee of the Month award. Maintained Chase top performer status on year over year basis. Received exceptional skill set evaluations 2010-2013Received 100% audit QC results >10 yearsManaged and trained 100+ employees on safety protocols and managed site emergency procedures.

Experience

Cal Western Reconveyance, LLC El Cajon, CA Feb. 2014 - Present Title Curative

Reviewed title reports, supportive documents and identified issues possibly jeopardizing the client’s lien position and filed appropriate action to remove all clouds on title within 24 hours of receiving documents.

Title Department SME. Oversee title processors, title reviewers, TSG data entry personnel Reduction of hold time <60 days on title curative files with follow ups and aggressive title

curative actions Daily completion of all work flow assigned and set conservative follow ups between vendors and

clients to relay information and recommend best practice for curative measures Title SME & trainer in all areas effecting title. Daily QC & Queues ran on title support staff to

ensure 100% QC delivered on title products Developed policies and procedures on Title Review, Title Curative and GSE assignments. Point of Contact for all clients and staff on title related issues, documentation and clarification

on timelines, liens, lien status and to protect the client’s interest.

JPMorgan Chase Bank , N.A. San Diego, CA October 2006- November 2013REO Asset Manager

Managed a national portfolio averaging 250 REO Asset/Property accounts in excess of $35M Maintained top tier sales performance in an incentive based portfolio Aggressively analyzed and directed evictions/ marketing/sales/leasing/repairs on all properties

including repairs and safety procedures for vendors and the public Proactively negotiated settlements to mitigate loss to the company and investors

Effectively lead a team of REO Asset Management companies, closing offices, vendors and law enforcement on all assigned assets.

Analyzed and implemented procedures to comply with risk and audit requirements on all REO properties , safety protocols in the building as mandated by corporate standards.

Demonstrated title curative proficiency by working with vendors to cure title defects through research and analysis

Evacuation and emergency safety protocol team manager. Prepared reports and answered to Site Manager monthly on staff training and company readiness.

JPMorgan Chase Bank, N.A. San Diego, CA. March 2003-October 2006

REO Closer

Monitored REO files under contract through settlement to ensure contractual timelines are met Exceeded department closing goals in excess of 20 % Prepared and notarized Special Warranty deeds and executed seller documents; HUD-1,

extensions, addendums, front end disclosures Meticulously analyzed title reports and assisted in resolving title issues to prevent closing delays Maintained a closing average of 40% exceeding department goal 35%. Successfully directed closing offices, Asset Management Companies, Attorneys and agents

through the closing process

JPMorgan Chase Bank, N.A. San Diego, CA. March 1998 - March 2003Foreclosure Specialist

Managed a national portfolio of foreclosure files under all FNMA timelines Reviewed property values and recommended sales bid at foreclosure sales to bring about

competitive bidding and yielding the highest return on the liquidation of the asset Scrutinized title reports and worked jointly with vendors to efficiently remove clouds on title Researched and completed interrogatories & all documents required for litigation Recommended settlements & established forbearance arrangements in an effort to minimize

loss and promote customer satisfaction & retention Executed and notarized Foreclosure, Loss Mitigation, Bankruptcy and REO documents

Security Pacific Bank San Diego, CA. Nov. 1996 – March 1998

Telemarketer

Maintained the department high numbers on outbound calls for the purpose of account retention

Up-sold company services to increase revenue Processed loan applications for “loan by mail” marketing efforts Performed skip trace and credit bureau processing to aide in collection efforts