Assessment Matrix for SIT SIR BSB

8/7/2019 Assessment Matrix for SIT SIR BSB

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Unit Name Coordinate business resources

Unit Code BSBADM409A

Observation

1

1.1

1.2

1.3

1.4

2

2.1

2.2

2.3

2.4

3

3.1

Determine resource requirements

Determine resource requirements in accordance with business andoperational plans, and organisational requirements

Provide opportunities to individuals and workgroups to contribute to theidentification of resource requirements

Ensure resource expenditure is realistic and makes efficient use of

available budget resources

Present recommendations on resource requirements in the requiredformat, style and structure using relevant business equipment and

Acquire and allocate resources

Acquire physical resources and services in accordance withorganisational requirements

Check resources to ensure quality and quantity, in line with service

Allocate resources promptly to enable achievement of workgroupob ectivesEnsure consultation with individuals and teams on allocation ofresources is participative and is conducted using appropriate

Monitor and report on resource usage

Measure effectiveness of resource planning, and assess resource usageagainst actual costs, identified shortfalls and surpluses


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3.2

3.3

3.4

Required Skills

The following skills must be assessed as part of this unit:

Communication skills to request advice, to receive feedback and to work with a te

Numeracy skills to interpret, compare and calculate resource usage costs

Planning skills to schedule and track resource use and availability.

Required Knowledge

The following knowledge must be assessed as part of this unit:

Common equipment faults

Functions of a range of business equipment

Develop and implement methods of monitoring resource use to enabletimely and accurate reporting against business and operational plans

Identify improvements in resource planning through consultation andfeedback, and implement in accordance with organisational

Maintain records concerning equipment and resource purchases, in

accordance with organisational requirements

Literacy skills to draft complex reports and to display logical information onresource usage

Key provisions of relevant legislation from all forms of government that mayaffect aspects of business operations, such as: anti-discrimination legislation anti-discrimination legislation ethical principles codes of practice privacy laws environmental issues occupational health and safety (OHS)


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Record management processes and techniques related to maintenance schedules

Range Statement

Critical Aspects

Evidence of the following is essential

Monitoring resource usage to determine resource needs

Maintaining records of resource requirements

Knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

examples of records relating to business resources

Organisational policies, plans and proceduresresources

Calculating costs and expenditures in relation to use and maintenance ofbusiness resources


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Case Study


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Course Assessme

Unit Name Coordinate implementation of customer service strategies

Unit Code BSBCUS401A

1

1.1

1.2

1.3

1.4

2

2.1

2.2

2.3

2.4

3

3.1

3.2

Observation

WrittenAssessme

ntAdvise on customer service needs

Clarify and accurately assess customer needs using appropriatecommunication techniques

Diagnose problems matching service delivery to customers anddevelop options for improved service within organisational

Provide relevant and constructive advice to promote theimprovement of customer service delivery

Use business technology and/or online services to structure andpresent information on customer service needs

Support implementation of customer service customerserviceEnsure customer service strategies and opportunities arepromoted to designated individuals and groups

Identify and allocate available budget resources to fulfilcustomer service objectives

Promptly action procedures to resolve customer difficulties and

complaints within organisational requirementsEnsure that decisions to implement strategies are taken inconsultation with designated individuals and groups

Evaluate and report on customer service

Review client satisfaction with service delivery using verifiabledata in accordance with organisational requirements

Identify and report changes necessary to maintain servicestandards to designated individuals and groups


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3.3

3.4

Required Skills


Planning skills to develop implementation schedules

Problem-solving skills to diagnose organisational problems relating to cust

Required Knowledge


Principles of customer service

Organisational business structure, products and services

Product and service standards and best practice models

Range StatementOrganisation's standards and values will be

Critical Aspects


Responding to and reporting on customer feedback

Prepare conclusions and recommendations from verifiableevidence and provide constructive advice on future directions of

Maintain systems, records and reporting procedures to comparechanges in customer satisfaction

Literacy skills to read a variety of texts, to prepare general informationand papers, and to write formal and informal letters according to target

Key provisions of relevant legislation from all levels of government thatmay affect aspects of business operations, such as:

Identifying needs and priorities of the organisation in delivering servicesto customers


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Knowledge of the principles of customer service



Access to an actual workplace or simulated environment

Access to office equipment and resources

Designing strategies to improve delivery of products and services

Examples of customer complaints, feedback and strategies


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t Matrix

WrittenAssessmen

t 2

WrittenAssessmen

t 3

RolePlay

Portfolio

OralQuestionin

g

Workbook

Activitie

CaseStudy


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Course Assess

Unit Name Implement continuous improvement

Unit Code BSBMGT403A

1

1.1

1.2

1.3

2

2.1

2.2

2.3

33.1

3.2

3.3

Observation

WrittenAssessme

ntImplement continuous improvement systems andparticipate in processes

Implement systems to ensure that individuals and teamsimprovement systems and are actively encouraged andsupported to decision making processes, assume

Communicate the organisation's continuous improvementprocesses to individuals and teams, and obtain feedback

Ensure effective mentoring and coaching allows individuals

and teams to implement the organisation's continuousMonitor and review performance

Use the organisation's systems and technology to monitorand review progress and to identify ways in which planning

Improve customer service through continuous improvementtechniques and processes

Formulate and communicate recommendations foradjustments to those who have a role in their development

Provide opportunities for further improvementImplement processes to ensure that team members areinformed of savings and productivity/service improvementsin achieving the business plan

Document work performance to aid the identification offurther opportunities for improvement

Manage records, reports and recommendations forimprovement within the organisation's systems and


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Required Skills


Innovation skills to design better ways of performing work

Required Knowledge


Range StatementOrganisation's standards and values will be

Critical Aspects


Taking active steps to implement, monitor and adjust plans, processes

Supporting others to implement the continuous improvement system/p



Communication skills to: coach and mentor team members gain the commitment of individuals and teams to continuously

Principles and techniques associated with: benchmarking best practice change management continuous improvement systems and processes quality systems.

Knowledge of principles and techniques associated with continuousimprovement systems and processes

Access to appropriate documentation and resources normally used inthe workplace


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ment Matrix

Role Play PortfolioWrittenAssessmen

t 2

WrittenAssessment

3

OralQuestionin

WorkbookActivities

CaseStudy


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Unit Name SITXOHS001B

Unit Code Follow health, safety and security procedures

1.1

1.2 Incorporate safe work practices into all workplace activities.

1.3

1.4

1.5

1.6

2.1

2.2 Follow the organisation's emergency procedures correctly.

Correctly and consistently follow the organisation's health, safety andsecurity procedures according to relevant legislative requirements.

Follow the safety directions of supervisors or managers and heed anyworkplace safety warning signs.

Use any required protective equipment and wear required personalprotective clothing.

Identify and promptly report unsafe work practices, issues and breaches ofhealth, safety and security procedures.

Report any suspicious behaviour or unusual occurrences promptly to the

designated person.

Recognise emergency and potential emergency situations promptly anddetermine or take required actions within the scope of individualresponsibility.


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2.3

2.4

3.1

3.2

3.3

3.4

3.5

Seek assistance promptly from colleagues or other authorities whereappropriate.

Report details of emergency situations accurately according to organisationprocedures.

Participate in OHS management practices developed by the organisation toensure a safe workplace.

Actively participate in the OHS consultation processes and identify andreport safety and procedural issues requiring attention.

Ensure immediate work area is free from hazards, participate in scheduledhazard identification activities and report hazards on an ongoing basis.

Participate in risk assessments and suggest appropriate ways of controllingrisk.

Raise OHS issues and concerns with designated persons according toorganisation and legislative requirements.


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RequiredSkills


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RequiredKnowledg

e

literacy skills to read and interpret workplace safety signs, procedures,emergency evacuation plans, and hazard identification and risk assessmenttools and template documents

communication skills to participate in consultation processes, to clearlyreport and explain hazards, to contribute to risk assessments and toassertively suggest control methods.

individual employee responsibilities in relation to ensuring safety of self,

other workers and other people in the workplace

broad understanding of employer's responsibilities under relevant state orterritory OHS legislation

broad understanding of employee's responsibility to participate in OHSpractices under relevant state or territory OHS legislation


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safe work practices relevant to individual job roles and responsibilities

ramifications of failure to observe OHS policies and procedures andlegislative requirements

working knowledge and understanding of the contents of health, safety andsecurity procedures that relate to the individual workplace

major workplace hazards and associated health, safety and security risksassociated with the hazards as relevant to the individual workplace

broad understanding of the particular consultation, hazard identificationand risk assessment methods used in the particular workplace

familiarity with hazard identification and risk assessment tools andtemplate documents.

Range

Statement

CriticalAspects


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Unit Name Apply principles of occupational health and safety in the work environment

Unit Code

1.1 Work is carried out safely and in accordance with company policy and procedures and legi

1.2 Housekeeping is undertaken in accordance with company procedures.

1.3 Responsibilities and duties of employees are understood and demonstrated in day-to-day

1.4 Personal protective equipment is worn and stored according to company procedures.

1.5 All safety equipment and devices are used according to legislative requirements and com

1.6 Safety signs/symbols are identified and followed as per instruction.

1.7 All manual handling is carried out in accordance with legal requirements, company proced

1.8 Emergency equipment is identified and appropriate use is demonstrated


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2.1 Actual and foreseeable workplace hazards are identified during course of work and report

2.2 Accidents and incidents are reported according to workplace procedures

3.1 Appropriate personnel and emergency services and means of contacting them in the even

3.2 Emergency and evacuation procedures are understood and carried out where required.

3.3 Company evacuation procedures are followed in case of an emergency.


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Look for evidence that confirms skills in:

following safe working practices

maintaining a safe and clean condition workplace

carrying out workplace activities such as working safely, not endangering others, followin

selecting, wearing and storing appropriate personal protective equipment

using appropriate safety equipment and devices

carrying out work with the information given by safety signs and symbols


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carrying out manual handling principles

using emergency equipment correctly

noting workplace hazards

contacting appropriate personnel and emergency services in the event of an accident

following emergency and evacuation procedures

communicating and interpreting information appropriate to OH&S within the scope of this

checking and clarifying task-related information

communicating with emergency personn

checking for conformance to specifications


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Look for evidence that confirms knowledge of:

rights, responsibilities and duties of employees and employers

use of personal protective equipment

appropriate equipment and safety devices for particular workplace tasks

reasons for using safety equipment and devices

meaning and application of safety signs and symbols

procedures and limits for manual handling

location and use of emergency equipment

reasons for selecting a particular type of equipment


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procedures for identifying and reporting hazards

persons or services to be contacted in the event of a range of accidents

reasons for use of standard procedures

standard procedures including those for emergencies and evacuation

hazards and housekeeping requirements associated with the work environment

safe work practices and procedures


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This unit may be assessed on the job, off the job or a combination of both on and off the j


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slative requirements.

ctions.

any/manufacturers procedures.

ures and National Occupational Health & Safety Commission guideli


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d to appropriate person according to standard operating procedures.

t of an incident can be identified.


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company and legislative requirements, following procedures


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unit


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b. Where assessment occurs off the job, that is the candidate is not in produ


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ctive work, then an appropriate simulation must be used where the range of


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conditions reflects realistic workplace situations. The competencies covered


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by this unit would be demonstrated by an individual working alone or as pa


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t of a team. The assessment environment should not disadvantage the cand


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idate.

Unit Name BSBOHS201A

U it C d P ti i t i OHS


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Unit Code Participate in OHS processes

1.1 Follow established safety procedures when conducting work

1.2

2.1

2.2

2.3

2.4 Report emergency incidents and injuries to designated persons

3.1

3.2

3.3 Take actions to eliminate workplace hazards or to reduce risks

4.1 Identify and report emergency incidents4.2 Follow organisational procedures for responding to emergency incidents

literacy skills to interpret safety signs, symbols and notices

problem-solving skills to analyse options in an emergency situation.

Carry out pre-start systems and equipment checks in accordance withworkplace procedures

Identify designated persons for reporting queries and concerns aboutsafety in the workplace

Identify existing and potential hazards in the workplace, report them todesignated persons and record them in accordance with workplaceprocedures

Identify and implement workplace procedures and work instructions forcontrolling risks

Contribute to workplace meetings, inspections or other consultative

Raise OHS issues with designated persons in accordance withorganisational procedures

Required


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emergency procedures including procedures for fires and accidents

commonly used hazard signs and safety symbols.

accurately following all relevant safety procedures

identifying and reporting hazards to designated personnel

knowledge of relevant health and safety legislationknowledge of relevant materials, equipment and work processes.

safety processes, hazards and risk are relevant to the area of work

RequiredKnowledge

responsibilities of employers and employees under relevant health and

safety legislation

RangeStatement

CriticalAspects

Context ofand specificresourcesforassessment

Unit Name SRXOHS001B

Unit Code Follow defined occupational health and safety policies and proceedures


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Unit Code Follow defined occupational health and safety policies and proceedures

1.1

1.2

1.3

2.1

2.2

Recognise hazards in the work area and report to designated personnelaccording to workplace procedures

Accurately follow workplace procedures and work instructions forcontrolling risk, applicable to general context

Follow workplace procedures for dealing with accidents, fires and

emergencies whenever necessary within scope of responsibilities andcompetencies

Raise occupational health and safety issues with designated personnel inaccordance with workplace procedures and relevant occupational healthand safety legislation

Contribute to participative arrangements for occupational health and safetymanagement in the workplace within organisational procedures and scopeof responsibilities and competencies


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RangeStatement

CriticalAspects


Assessment must confirm sufficient knowledge to follow definedOccupational Health and Safety policies and procedures

Assessment of performance should be over a period of time covering allcategories from the Range Statements applicable in the learners work


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In particular, assessment must confirm

o demonstrated ability to recognise and report hazards to

designated personnel

o demonstrated ability to accurately follow workplace procedures

relevant to controlling risks in the workplaceo demonstrated ability to communicate about hazards and risks in

the workplace

categories from the Range Statements applicable in the learners workenvironment

Unit Name CUSOHS301A

Unit Code Follow OH&S Procedures


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Unit Code Follow OH&S Procedures

1.1

1.2

1.3 Use tools, equipment and materials according to enterprise procedures

1.4 Complete work tasks with due regard to safety signs and symbols1.5 Comply with duty of care requirements

1.6 Participate in OHS communication and reporting

2.1

2.2

2.3

2.4 Contribute to keeping the work environment free of hazards

2.5

3.1 Report hazards or OHS issues in the workplace to relevant personnel3.2

3.3 Follow workplace procedures for controlling risks

3.4

3.5

4.1

4.2 Take action to deal with emergencies in line with own level of responsibility

4.3 Seek assistance from colleagues and relevant authorities as required

4.4 Practise and follow emergency and evacuation procedures as required.

Apply knowledge of safe work practices to complete work tasks inaccordance with legislative requirements and codes of practice

Adhere to safety plans, safety implementation reports and otherdocumentation as required

Use safety clothing and personal protective equipment (PPE) as required toensure own safety and safety of others

Undertake measures to prevent injury or impairment related to workplaceactivities

Apply safe manual-handling techniques to avoid back strain and other

Maintain currency of own knowledge of OHS workplace policies and

Apply knowledge of principles of risk management when taking action tominimise risk in line with own level of responsibility

Contribute to workplace OHS, hazard, accident and incident reports as

Report breaches of health, safety and security procedures promptly as

Report emergency or incident promptly to relevant personnel or authoritiesin line with general procedures for responding to incidents andemergencies


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RangeStatement

CriticalAspects


Contribute to OH&S Practises

HLTOHS300A


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HLTOHS300A

1.1

1.2 Identify hazards as part of work planning and work process

1.3

1.4 Report residual risk according to organisation procedures

1.5

1.6 Undertake OHS housekeeping in work area

1.7

1.8 Manage own levels of stress and fatigue to ensure ability to work safely

2.1

2.2 Check the OHS practices of less experienced members of the workgroup

2.3

2.4

3.1 Raise OHS issues in accordance with organisation procedures

3.2

3.3 Provide assistance to workgroup members to contribute to workplace safety

3.4

4.1 Report identified hazards and inadequacies in risk controls

4.2

4.3 Contribute to risk assessments

4.4

5.1

5.2

Plan work in accordance with relevant provisions of OHS legislation,standards, codes ofpractice/compliance codes and guidance material

Address identified hazards prior to starting work using judgement withindefined scope of responsibilities

Report incidents and injuries in line with organisation policies and

Maintain and update own knowledge of OHS issues as they apply toworkplace systems, equipment and processes

Share information on safe work practices and work procedures withmembers of the work group

Provide guidance and coaching to less experienced members of theworkgroup to support them in working safely

Support members of the workgroup to accurately record incidents andcomplete associated workplace documentation according to organisationprocedures

Contribute to workplace meetings, workplace inspections or otherconsultative activities in a constructive manner to improve safety

Apply knowledge of roles and responsibilities of OHS representatives and

OHS committees

Check the workplace for hazards using itemised checklist(s) in accordancewith work procedures

Provide input to development and implementation of control measures,with reference to the hierarchy of control

Identify emergency signals and alarms and responded to them

Take initial action to control/confine emergency according to organisationprocedures, and taking account of the nature and scope of the emergency

5.3 Implement emergency response procedures within scope of training andcompetence


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Check the workplace for hazards and risks using an itemised checklist

Provide advice and feedback in a constructive and supportive manner

Safety signs and their meanings

The difference between hazard and risk

Standard emergency signals, alarms and required responses

Principles of basic risk assessment

PPE requirements including use, storage and maintenance

Roles and responsibilities of OHS representatives and OHS committees

potential emergency situations, alarms and signals and required response

The legal rights and responsibilities of the workplace parties

p

Sources of OHS information within the workplace with knowledge ofexternal sources of OHS information

Nature of common workplace hazards such as chemicals, bodily fluids,

noise, manual handling, work postures, underfoot hazards and movingparts of machinery

Basic hazard identification procedures such as workplace inspections andreview of workplace data

Roles and responsibilities of employees, supervisors and managers in theworkplace

Workplace specific information including: hazards of the particular workenvironment hazards of the particular work environment hazardidentification procedures relevant to the hazards in their workplace

organisation and work procedures particularly those related toperformance of own work, specific hazards and risk control, reporting ofhazards, incidents and injuries and OHS issue resolution, consultation, useof PPE and emergency response


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Verbal and written responses to verbal, pictorial or physical scenarios

To demonstrate competence in this unit, a candidate must be able toprovide evidence of contribution to OHS processes in the workplace.

addressing their own health and safety, supporting members of theworkgroup who may be less experienced in the workplace in regard to OHSmatters, taking some initiative to address hazards andmanage risks at a systemic level

Evidence gathered by an assessor to determine Evidence gathered by anassessor to determine

competence will include practical demonstration of competence, including -workplace demonstration, simulation exercise,scenario or role play indirect evidence from workplace supervisorreports, workplace documentation, and writtenresponses to problems, scenarios and case studies

Evidence of workplace performance over time must be obtained to inform ajudgement of competence

Unit NamAPPLY SAFE WORK PRACTICES

Unit Cod SIRXOHS001A


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1.1

1.2

1.3

1.4

1.5

1.6

2.1

2.2

2.3 Accurately identify safety alarms.

Follow and maintain safety procedures to achieve a safe workenvironment according to all relevant OHS legislation, includingcodes of practice, relating to particular hazards in the industry or

Identify and report unsafe working practices, including faultyplant and equipment according to store policy and procedures

Manage dangerous goods and substances according to storepolicy and relevant legislation

Identify potential manual handling risks and manage tasksaccording to store policy

Report work-related incidents and accidents to designated

Demonstrate consultative processes and follow procedures for

Follow fire and emergency procedures, including storeevacuation, according to store policy and legislation.

Identify designated personnel responsible for first aid and

evacuation procedures.


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interpersonal communication skills to:report unsafe work practices, faulty plant and equipment and incide

locating and using safety alarms, fire extinguishers and emergency exitsidentifying hazardous goods and substances

interpreting symbols used for OHS signage

storing and using chemicals and hazardous substances

handling broken or damaged equipment

manual handling procedures

using personal protective gear and equipment; appropriate waste disposal; literacy skills in regard to read

store policies and procedures, in regard to OHS and emergency procedures state and territory legislation

relevant industry codes of practice

management of OHS, including:communication and consultation processes; reporting procedures; manualfirst aid procedures

identification of hazards in the workplace, including: managing broken or of faulty equipment; storage of

controlling risks through the hierarchy of control, including:eliminating hazards; isolating hazards; use of


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nts and accidents through clear and direct communication; share information; use and interpret non-verbal communicati

ing and interpreting instructions numeracy skills in regard to estimating weights, size, quantities and mixtures.

nd regulationsrights and responsibilities of designated personnel responsible for health and safety in the workplace

handling procedures; interpreting symbols for OHS signage

angerous goods and hazardous substances; fire, chemical and electrical hazards; spills and leakage of materials;waste;

ngineering controls; use of administrative controls; appropriate use of personal protective clothing.


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safety procedures and for reporting faults and problems to relevant person, department or committee

ing to store policy and procedures

ss in the store.

ration manuals; OHS regulations; legislation and statutory requirements; industry codes of practic


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on

slip, trips and falls


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Unit Name Apply principles of occupational health and safety in the work environment

Unit Code MEM13014A

1 1 W k i i d t f l d i d ith li d d d l i l ti i


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1.1 Work is carried out safely and in accordance with company policy and procedures and legislative require

1.2 Housekeeping is undertaken in accordance with company procedures.

1.3 Responsibilities and duties of employees are understood and demonstrated in day-to-day actions.

1.4 Personal protective equipment is worn and stored according to company procedures.

1.5 All safety equipment and devices are used according to legislative requirements and company/manufact

1.6 Safety signs/symbols are identified and followed as per instruction.1.7 All manual handling is carried out in accordance with legal requirements, company procedures and Nati

1.8 Emergency equipment is identified and appropriate use is demonstrated

2.1 Actual and foreseeable workplace hazards are identified during course of work and reported to appropri

2.2 Accidents and incidents are reported according to workplace procedures

3.1 Appropriate personnel and emergency services and means of contacting them in the event of an inciden

3.2 Emergency and evacuation procedures are understood and carried out where required.

3.3 Company evacuation procedures are followed in case of an emergency.

Look for evidence that confirms skills in:

following safe working practices

maintaining a safe and clean condition workplace

carrying out workplace activities such as working safely not endangering others following company an


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carrying out workplace activities such as working safely, not endangering others, following company an

selecting, wearing and storing appropriate personal protective equipment

using appropriate safety equipment and devices

carrying out work with the information given by safety signs and symbols

carrying out manual handling principles

using emergency equipment correctlynoting workplace hazards

contacting appropriate personnel and emergency services in the event of an accident

following emergency and evacuation procedures

communicating and interpreting information appropriate to OH&S within the scope of this unit

checking and clarifying task-related information

communicating with emergency personn

checking for conformance to specifications

Look for evidence that confirms knowledge of:rights, responsibilities and duties of employees and employers

use of personal protective equipment

appropriate equipment and safety devices for particular workplace tasks

reasons for using safety equipment and devices

meaning and application of safety signs and symbols

procedures and limits for manual handling

location and use of emergency equipment

reasons for selecting a particular type of equipment

procedures for identifying and reporting hazards

persons or services to be contacted in the event of a range of accidents

reasons for use of standard procedures

standard procedures including those for emergencies and evacuation

hazards and housekeeping requirements associated with the work environment

safe work practices and procedures


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This unit may be assessed on the job, off the job or a combination of both on and off the job. Where ass

ments


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ments.

urers procedures.

nal Occupational Health & Safety Commission guideli

te person according to standard operating procedures.

t can be identified.

legislative requirements following procedures


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legislative requirements, following procedures


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ssment occurs off the job, that is the candidate is not in productive work, then an appropriate simulation must be used


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here the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be de


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onstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage th


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candidate.


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Unit NameInterpret aspects of local Australian Indigenous culture

Unit Code SITTGDE009A

Observation

1. Consult with the local community

1.1

1.2

1.3

2. Interpret aspects of local Australian Indigenous cult

2.1

2.2

2.3Brief customers on culturally appropriate behaviour

2.4

Consult appropriate community members about culturaltourism activities, including what information can be shared,who can give information to whom, who can receive theinformation, what activities are appropriate and who should

Prepare for and conduct tourism activities according to theneeds and wishes of the local community

Identify potential conflicts within the local community inrelation to

Interpret cultural aspects of Australian Indigenous culture forcustomers to thelevel that is appropriate for the guide andthe particular customer

Take account of any copyright and intellectual propertyrequirements in cultural interpretation

Make customers aware of copyright and intellectual propertyissues that mayaffect their own future behaviour

2.5

2.6

Show respect for Australian Indigenous culture and valuesthrough appropriate personal behaviour during activitiesShow customers traditional and contemporary practices when


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2.6

2.7

2.8

Required Skills


Ability to provide in-depth interpretation of a specific local Australian Indi

Required Knowledge


Range Statement

Show customers traditional and contemporary practices whenappropriate, and in a manner that enhances theirunderstanding of Australian Indigenous culture

Use local language correctly and share with customers when

Invite customers to actively participate and share in theAustralian Indigenous cultural experience when appropriate

communication skills, including cross-cultural skills and awareness of

communication from

In-depth knowledge and understanding of a specific AustralianIndigenous culture within aProtocols for the sharing of information about specific local AustralianIndigenous cultures

Copyright and intellectual property issues associated with interpretingAustralianIndigenous cultural aspects for customers

Critical Aspects

Evidence of the following is essential:


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Access to appropriate cultural sites and locations

Provision of cultural interpretation for customers in a culturallyappropriate and respectful manner

In-depth knowledge and understanding of the Australian Indigenous

culture appropriate to the region

Ability to consult with community members to determine theappropriateness ofinformation to be shared with customers

Ability to interpret different types of information covering multiple topicsto ensure a breadth of knowledge of local cultural aspectsAbility to interpret information about the Australian Indigenous culturewith customers on

Interpretation of information about the Australian Indigenous culturewithin commercially realistic guiding environments, e.g. within a culturalsite, on a walking tour or at a tourist site

Interpretation of information with customer groups of a size and naturethat reflect the commercial environment in which the guide operates

Involvement of persons approved of by relevant local community eldersin the assessment process

Course Assessment Matrix


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Role Play PortfolioWrittenAssessment

Written

Assessment2

Written

Assessment3 OralQuestioning


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Case StudyWorkbookActivities


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U it N W k id


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Unit Nam Work as a guide

Unit CodeSITTGDE001A

Observation1. Apply knowledge of the guiding sector

1.1

1.2 Identify key guide information sources and contacts.

1.3

2. Guide tours according to safety, ethical and legal re

2.1

2.2

2.3

2.4

2.5

Conduct day-to-day guiding activities in a manner that takesaccount of the roles and responsibilities of different types ofguides.

Use industry knowledge and guide networks to enhance the

quality of guiding services provided to customers

Conduct day-to-day guiding activities according to the legalrequirements governing the industryActively and regularly participate in risk assessmentsaccording to established organisational policies andprocedures and identify situations where a risk assessment

Guide tours according to general ethics of guiding and specificethicalconsiderations for particular contextsGuide tours according to safety requirements and in a mannerthat minimises risk to customers and colleaguesGuide tours in a manner that minimises any negative impacton the social or natural environment

3. Develop guiding skills and knowledge

3.1 Identify and use opportunities to update the knowledge andkill i d b id


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3.2

3.3

4. Communicate with tourism industry operators in Engl

4.1

4.2

4.3

4.4

4.5

Required Skills


Ability to access appropriate risk assessment templates

skills required by guidesIdentify and access sources of assistance and support forguides when requiredShare knowledge with colleagues to enhance the quality ofservice provided to customers

Articulate information clearly using industry acceptablelanguageAchieve mutual understanding and agree on details relevantto guiding activitiesProvide accurate information and explanations about customer

requirements and any special requestsCommunicate according to social, cultural and businessrequirementsIdentify the nature and key facts of operational problems andprovide an appropriate solution by consulting and openlycommunicating with the tourism operator

Critical thinking skills to facilitate rational and logical analysis of ethicalissues and

Speaking and listening skills to carry out predictable and creativecommunication in English involving daily transactions and interactions ofa non-routine and varied nature.


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Required Knowledge


General knowledge of the tourism industry and in particular touroperations and wholesaling sectors and the way that guiding fits into the

Roles, responsibilities and career paths for different types of guides,including tour guides, tour managers, site guides, adventure guides,meet and greet guides, city hosts and driver guides

Roles and services provided to guides by peak body GuidingOrganisations of Australia (GOA) and industry associations

Broad and working knowledge of industry and legal compliancerequirements that affect guiding operations, including:

Consumer protection laws Occupational licensing and industry accreditation Contents of various guiding codes of conduct or practice (e.g. GOA

and Ecotourism Association of Australia) and the impacts of complianceand non-compliance

Public liability and the guides duty of care Environmental legislation Permit requirements for operating within regulated land managed

areas

Queensland Tourism Services Act (2003), associated requirements forguides when working in Queensland, the code of conduct imposed oninbound tour operators (ITOs) and impacts on guides when engaged byan ITO to work in Queensland


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Broad and working knowledge of risk management systems

Format and use of appropriate risk assessment templates

Range Statement

Critical Aspects


Broad knowledge of roles and responsibilities of different types of guides

an ITO to work in Queensland

Safety issues that specifically affect guiding operations in particularcontexts

Key factors to consider in minimising negative impacts on the social andnatural environments in which tours take place

Social, cultural and business conventions applicable to working as aguide.

Provision of guiding services in a safe, ethical and legally compliantmanner

Knowledge of safety, ethical and legal issues to be considered in specificguiding contexts


Speaking and listening skills to communicate with industry colleagues inEnglish and achieve mutual understanding on day-to-day operationalre uirements


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Working safely, ethically and legally within commercially realisticguiding environments, e.g. at a tourist site, on a coach tour, in anational park or on a walking tour

Access to plain English documents that describe the legal requirementsof the Queensland Tourism Services Act (2003), consumer laws and landmanagement issues

Access to industry association membership information and codes ofconductInteraction with others to ensure communication in English on practicalguiding matters

ourse Assessment Matrix


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Role Play Portfolio

Written

Assessment

Assessment

2

Assessment

3

Questionin

g


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135/251


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Case StudyWorkbookActivities


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Unit Nam Research and share general information on Australian Indigenous c


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g g

Unit CodeSITTGDE008A

1. Research general information on Australian Indigenous c

1.1

1.2

1.3

1.4

1.5

2. Share general information on Australian Indigenous cultu

2.1

2.2

2.3

Identify sources of information and conduct accurate research intoAustralian Indigenous culturesInterpret written sources of information, extract the requiredinformation, and check for accuracy and any required permission todisseminate tolocal communities prior to use

Access information from other than written sources in a culturallyappropriate wayDemonstrate behaviour that shows respect for local AustralianIndigenousShare knowledge gained with work colleagues to increase culturalawareness and understanding in the organisation

Identify and use Indigenous interpreters where possible and withinscope of individual responsibilityProvide customers with guidance on appropriate behaviours wheninteracting with Indigenous interpreters or communitiesShare accurate information on Australian Indigenous cultures withcustomers

2.4

2.5

Include reference to the diversity of Australian Indigenous cultureswhen

Share information in a manner respectful of local community valuesd


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2.6

2.7

2.8

Required Skills


Required Knowledge


andcustoms

Share information in a manner that enhances customer

understanding ofAustralian Indi enous culturesAnswer customer questions in a polite and friendly manner andaccording to community wishes about what information can beshared with customersRespond to culturally inappropriate customer behaviour promptlyand in amanner that minimises the likelihood of offence bein taken

Basic research skills and techniques for acquiring and maintaining currentinformationgenerally available about Australian Indigenous cultures

Literacy skills to source, read and interpret sometimes complex informationon

Communication skills, including cross-cultural skills and awareness ofIndigenous communication techniques

Protocols for researching and sharing information about Australian Indigenouscultures

Copyright and intellectual property issues associated with the sharing ofinformation


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General knowledge of Australian Indigenous cultures in general

Range Statement

Critical Aspects



information

General knowledge of the specific Australian Indigenous culture within the

particular regional location

Researching and sharing accurate information about Australian Indigenoussocieties in a culturally appropriate way

Knowledge of the protocols that apply to researching and sharing informationgenerally available about Australian Indigenous cultures

General knowledge of Australian Indigenous cultures and specific cultureswithin a regional location

Ability to source different types of information covering multiple topics toensure a breadth of knowledge

Ability to share general information about Australian Indigenous cultures withcustomers on numerous occasions to ensure consistency of performance


Sharing of information about Australian Indigenous cultures withincommercially realistic guiding environments e.g. in a national park, on a bush


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Interaction with Australian Indigenous communities to obtain information

y g g g p ,walking tour or at a tourist site

Involvement of appropriate people accepted by the local community in theassessment process

Sharing of information with customer groups of a size and nature that reflectthe commercial environment in which the guide operates

sufficientinformation

ltures



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Observation Role Play Portfolior en

Assessmenr en

AssessmentAssessment

raQuestionin


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WorkbookActivities

CaseStudy


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Unit Name Conduct routine workplace oral communication in a language other th

U it C d SITXLAN2 A


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Unit Code SITXLAN2__A

1.1

1.2

1.3

1.4Make introductions according to the business of the workplace

1.5

1.6

2. Communicate with customers and colleagues to conduct ro

2.1

2.2

1. Communicate in a language other than English withcustomers and colleagues

Identify the specific language needed in order to conduct routinecommunicationsUnderstand and use appropriate courtesy expressions with customersorcolleagues

Give basic and factual information, provide simple explanations ofproblems and

Seek clarification from customers and colleagues when required,using simpleterms

Provide simple advice on workplace events and topical and familiarmatters

Understand and use key words, phrases, gestures and sentences tocommunicateSupport communication by reference to, and basic explanation of,specificworkplace materials and visual information

2.3

3. Give simple directions and instructions

Identify need for and seek assistance from others with appropriatelanguageskills in order to better communicate


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3.1

3.2

Required Skills


Required Knowledge


Provide clear, succinct and easy to follow simple directions and

instructions atan appropriate pace and in a correctly ordered sequenceSupport communication with the use of appropriately sequencedexpressionsand questions to emphasise or clarify directions and instructions

Communication and interpersonal skills to allow for positive and courteousinteractions withCross-cultural communication skills to participate in routine communications andtransactions and use key words, phrases, sentences and vocabulary specific tocommunicating about number (e.g. counting), time, place, distance, quantityand currency to fulfil common customer requests relevant to particularwork lace and lan ua e bein assessed

Social and cultural conventions specific to the language being assessed whichenhance communication and avoid giving offence to customers and colleagues,including:

Traditions Attire


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Range Statement

Critical Aspects




Attire Awareness of appropriate forms of address Food taboos, special dietary needs and eating habits of the relevant culture

(where relevant to the workplace) Appropriate body language

General knowledge of cross-cultural communication issues sufficient to conductroutine workplace transactions in a socially and culturally appropriate manner

Ability to use appropriate courtesy expressions, give simple factual supportinginformation and clarify information by asking simple factual questions in a

Ability to accurately identify and respond to customer needs, provide routineinformation and maintain communication with customers and colleagues inrelation to routine transactions

Operational conditions of a tourism or hospitality customer service environment

That the person being assessed is undertaking typical tourism or hospitalityworkplace activities, such as preparing and serving beverages, providing siteinformation and assistance, selling merchandise or tourism products or services.


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Provision of services to customers within typical workplace time constraints

g pserving food, checking in while using the language being assessed

Use of relevant and current tourism and hospitality materials and equipment,including timetables, brochures, menus, tour desks, check-in desks and

Use of resources which would be commonly used to assist workplacecommunication, including:

Phrase books Dictionaries

Language mats Maps Pamphlets Menus Signs written in the specific language International signage, such as No Smoking signs

an English



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Observation Role Play Portfolio

Assessme

ntAssessment

2Assessment

3Oral

Questioning


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160/251


161/251


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WorkbookActivities

CaseStudy


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Unit Nam Work in a socially diverse environment

Unit Code SITXCOM002A

Co


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Observation

1.1

1.2

1.3

1.4

2. Address cross-cultural misunderstandings

2.1

2.2

2.3

2.4

2.5

1. Communicate with customers and colleaguesfrom diverse

Value customers and colleagues from different culturalgroups and treat them with respect and sensitivity

Take into consideration cultural differences in all verbaland non-verbal communicationMake attempts to overcome language barriers bycommunicating through the use of gestures, signlanguage, or simple words in English or the other personsObtain assistance from colleagues, reference books oroutside organisations when required

Identify issues that may cause conflict or misunderstandingin the workplaceAddress difficulties with appropriate people and seek

assistance from team leaders or others where requiredConsider possible cultural differences when difficulties ormisunderstandings occurMake efforts to resolve misunderstandings, taking accountof cultural considerationsRefer problems and unresolved issues to the appropriateteam leader or supervisor for follow-up

Required Skills


Li kill d d d d k l l


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Required Knowledge


Principles that underpin cultural awareness

Range Statement

Literacy skills to read and understand any workplace equalemployment

opportunity (EEO) and anti-discrimination policies and plain EnglishBasic communication skills to identify and attempt to resolvemisunderstandings which may be due to cross-cultural issues

Overview of general characteristics and key aspects of the mainsocial and cultural groups in Australian society, including Indigenousand non-Indigenous people, sufficient to aid cross-cultural

Overview of general characteristics of various international touristgroups appropriate to sector and individual workplace to enable their

Basic knowledge of types of disability and implications for the

workplacePrinciples and basic knowledge of EEO and anti-discriminationlegislation as they apply to individual employees, and any associated

Critical Aspects

E idence of the follo ing is essential


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Social and cultural understanding and sensitivity in responding todifferent types of customers and colleagues

Ability to identify and respond to the cultural context of theworkplaceAbility to apply knowledge of different cultures and culturalcharacteristics appropriately when communicating with colleagues

Ability to communicate effectively with customers and colleaguesfrom a broad range of backgrounds and on different operational

activities that are relevant to the particular organisation and job role

Ability to communicate with colleagues and customers in a culturallysensitive manner while undertaking operational activities within a

commercially realistic environment

Access to EEO and anti-discrimination policies and any plain Englishinformation documents produced by government information

urse Assessment Matrix


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Role Play PortfolioWritten

AssessmentAssessment

2Assessment

3Questionin

gWorkbookActivities


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CaseStudy


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Unit N Follow health safety and security procedures

SITXOHS001B

1. Follow workplace procedures for health, safety and


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1.2 Incorporate safe work practices into all workplace activities

1.3

1.4

1.5

1.1 Correctly and consistently follow the organisation's health, safetyand securityprocedures according to relevant legislative

requirements

Follow the safety directions of supervisors or managers and heedany workplace safety warning signs.

Use any required protective equipment and wear requiredpersonal protective clothing

Identify and promptly report unsafe work practices, issues andbreaches of health, safety and security procedures

1.6

2. Follow procedures for emergency situations

Report any suspicious behaviour or unusual occurrencespromptly to thedesignated person


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2.1

2.2 Follow the organisation's emergency procedures correctly

2.3

2.4

3. Participate in the organisation's OHS practices

3.1

3.2

3.3

3.4

3.5

Recognise emergency and potential emergency situationspromptly and determine or take required actions within the scope

of individual responsibility

Seek assistance promptly from colleagues or other authoritieswhere appropriate

Report details of emergency situations accurately according to

organisation procedures

Participate in OHS management practices developed by theorganisation to ensure a safe workplace

Actively participate in the OHS consultation processes andidentify and report safety and procedural issues requiringattentionEnsure immediate work area is free from hazards, participate in

scheduled hazard identification activities and report hazards onan ongoing basis

Participate in risk assessments and suggest appropriate ways ofcontrolling risk

Raise OHS issues and concerns with designated personsaccording to organisation and legislative requirements

Required Skills



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Required Knowledge

Literacy skills to read and interpret workplace safety signs, procedures,emergency evacuation plans, and hazard identification and risk

assessment tools and template documents

Communication skills to participate in consultation processes, to clearlyreport and explain hazards, to contribute to risk assessments and toassertively suggest control methods


Individual employee responsibilities in relation to ensuring safety of self,other workers and other people in the workplace

Broad understanding of employer's responsibilities under relevant state orterritory OHS legislation


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Safe work practices relevant to individual job roles and responsibilities

territory OHS legislation

Broad understanding of employee's responsibility to participate in OHS

practices under relevant state or territory OHS legislation

Ramifications of failure to observe OHS policies and procedures andlegislative requirements

Working knowledge and understanding of the contents of health, safetyand security procedures that relate to the individual workplace

Major workplace hazards and associated health, safety and security risksassociated with the hazards as relevant to the individual workplace

Broad understanding of the particular consultation, hazard identificationand risk assessment methods used in the particular workplace

Familiarity with hazard identification and risk assessment tools andtemplate documents

Range Statement

Critical Aspects


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Project or work activities that show the candidate's ability to followpredetermined health, safety and security procedures, incorporate safework practices into all workplace activities and participate in consultation,hazard identification and risk assessment activities for a given serviceindustry operation in line with regulatory requirements

Knowledge and understanding of the implications of disregarding thoseprocedures

Knowledge and understanding of the legal requirement to work accordingto health, safety and security procedures


Project or work activities that show candidates ability to apply safeworking practices within the context of the particular industry sector andjob role in which they are working or seeking work; for those undertakinggeneric pre-employment training, assessment must cover a range ofindustry contexts to allow for a broad range of vocational outcomes


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industry contexts to allow for a broad range of vocational outcomes

Use of the current plain English regulatory documents distributed by the

local OHS regulatory authority, any codes of practice and standards issuedby regulatory authorities or industry groups, and OHS information andbusiness management manuals issued by industry associations or

Use of current commercial policies and procedures and templatedocuments used for the management of OHS practices


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SIRXOHS001A BSBOHS201A


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Follow establised safety procedures when conducting work

Identify and report emergency incidents

Follow and maintain safety procedures to achieve a safe work

environment according to all relevant OHS legislation, includingcodes of practice, relating to particular hazards in the industry orworkplace

Demonstrate consultative processes and follow procedures forOHS

Carry out pre - start systems and equipmentchecks in accordance with workplace procedures

Identify designated persons for reporting

queries and concerns about safty in the workplace

Identify exixting and potential hazards in theworkplace, report them to designated persons and record then inaccordance with workplace procedures

Identify and report unsafe working practices, including faultyplant and equipment according to store policy and procedures

Identify and implement workplace procedures and work instructionsfor controlling risks

Identify potential manual handling risks and managetasks according to store policy Report emergency incidents and injuries todesignated persons

Report work-related incidents and accidents to designatedpersonnel

Demonstrate consultative processes and follow procedures forOHS

Follow organisational procedures for responding to emergencyincidents

Identify and report emergency incidentsFollow fire and emergency procedures including store


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Accurately identify safety alarms


Take actions to eliminate workplace hazards or to reduce risks

Follow fire and emergency procedures, including storeevacuation, according to store policy and legislation


Follow fire and emergency procedures, including storeevacuation, according to store policy and legislation


Contribute to workplace meetings, inspections or other consultativeactivities

Raise OHS issues with designated persons in accordance withorganisational procedures

Manage dangerous goods and substances according to storepolicy and relevant legislation

Literacy skills to interpret safety signs symbols and notices

Identify designated personnel responsible for firstaid and evacuation procedures

Literacy skills in regard to reading and interpreting


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Literacy skills to interpret safety signs, symbols and notices

Problem- solving skills to analyse options in an emergency stituation

Identifying hazardous goods and substances

Interpreting symbols used for OHS signage

Storing and using chemicals and hazardous substances

Handling broken or damaged equipment

Manual handling procedures

Using personal protective gear and equipment

Appropriate waste disposal

Literacy skills in regard to reading and interpretinginstructions

Interpersonal communication skills to:- report unsafe work practices, faulty plant and equipment andincidents and accidents through clear and direct communication- share informationLocating and using safety alarms, fire extinguishers and

emergency exits

Numeracy skills in regard to estimating weights, size, quantitiesand mixtures

Responsibilities of employers and employees under relevant healthand safety legislations


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Relevant industry codes of practice

First aid procedures

y g

Responsibilities of employers and employees under relevant health

and safety legislations

Interpersonal communication skills to:- report unsafe work practices, faulty plant and equipment andincidents and accidents through clear and direct communication- share information

Identification of hazards in the workplace, including:- managing broken or of faulty equipment- storage of dangerous goods and hazardous substances- fire, chemical and electrical hazards

Commonly used hazard signs and safetysymbols

Management of OHS, including:- communication and consultation processes- re ortin rocedures

Controlling risks through the hierarchy of control, including:- eliminating hazards- isolating hazards

-


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Safety processes, hazards and risks are relevant to the area of work


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A real or simulated work environment

Suitable equipment and materials for lifting

Relevant documentation, such as:- store policy and procedures manuals- manufacturer instructions and operation manuals- OHS regulations- legislation and statutory requirements- industry codes of practice


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Unit NameApply safe working practices

Unit Code SIRXOHS001A

Cours


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Observatio1. Observe basic safety procedures

1.1

1.2

1.3

1.4

1.5

1.6

2. Observe basic emergency procedures

2.1

2.2

2.3Accurately identify safety alarms

Follow and maintain safety procedures to achieve a safe workenvironment according to all relevant OHS legislation,including codes of practice, relating to particular hazards in

Identify and report unsafe working practices, including faultyplant and equipment according to store policy and proceduresManage dangerous goods and substances according to storepolicy and relevant legislationIdentify potential manual handling risks and manage tasksaccording to store policyReport work-related incidents and accidents to designatedpersonnelDemonstrate consultative processes and follow procedures forOHS

Follow fire and emergency procedures, including storeevacuation, according to store policy and legislationIdentify designated personnel responsible for first aid andevacuation procedures

Required Skills


Interpersonal communication skills to:- report unsafe work practices faulty plant and equipment and incidents


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Locating and using safety alarms, fire extinguishers and emergency exits

Identifying hazardous goods and substances

Interpreting symbols used for OHS signage

Storing and using chemicals and hazardous substances

Handling broken or damaged equipment

Manual handling procedures

Using personal protective gear and equipment

Appropriate waste disposal

Literacy skills in regard to reading and interpreting instructions

Required Knowledge

report unsafe work practices, faulty plant and equipment and incidentsand accidents through clear and direct communication

- share information- use and interpret non-verbal communication

Numeracy skills in regard to estimating weights, size, quantities andmixtures


Store policies and procedures, in regard to:- OHS and emergency procedures- state and territory legislation and regulationsrights and responsibilities of designated personnel responsible for


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Relevant industry codes of practice

First aid procedures

g p g p phealth and safety in the workplace

Management of OHS, including:- communication and consultation processes- reporting procedures- manual handling procedures- interpreting symbols for OHS signage

Identification of hazards in the workplace, including:- managing broken or of faulty equipment- storage of dangerous goods and hazardous substances- fire, chemical and electrical hazards- spills and leakage of materials- waste- slip, trips and falls

Controlling risks through the hierarchy of control, including:- eliminating hazards- isolating hazards- use of engineering controls- use of administrative controls- appropriate use of personal protective clothing

Range Statement

Critical Aspects


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A real or simulated work environment

Suitable equipment and materials for lifting

Applies safe working practices, in all areas of the store, according toOHS legislation and codes of practice

Applies appropriate store policies and procedures and legislativerequirements in regard to following basic safety procedures and forreporting faults and problems to relevant person, department or

Identifies hazardous situations and rectifies where appropriate, or

reports to the relevant personnel according to store policy andReads, interprets and applies manufacturer instructions for storage anduse of hazardous goods

Knows store policies and procedures with regard to emergencysituations, evacuation, or accident and illness in the store

Relevant documentation, such as:- store policy and procedures manuals- manufacturer instructions and operation manuals- OHS regulations- legislation and statutory requirements- industry codes of practice


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Assessment Matrix

r enA

r enA t

r enA t

raQ ti i W kb k


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Role Play Portfolio

Assessme

nt

Assessment

2

Assessment

3

Questionin

g

Workbook

Activities


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197/251


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Case


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Case

Study


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201/251


202/251


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Unit nameParticipate in OHS processces

Unit code BSBOHS201A

bservation


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1. Work safely

1.1

2. Implement workplace safty requirements

2.4Report emergency incidents and injuries to designated p

3. Participate in OHS consultative procescess

Follow establised safety procedures when conductingwork

1.2Carry out pre - start systems and equipment checks inaccordance with workplace procedures

2.1 Identify designated persons for reporting queries andconcerns about safty in the workplace2.2 Identify exixting and potential hazards in the workplace,

reportthem to designated persons and record then inaccordance withworkplace procedures

2.3 Identify and implement workplace procedures and workinstructions for controlling risks

3.1Contribute to workplace meetings, inspections or otherconsultative activities

3.3

3.2Raise OHS issues with designated persons inaccordance withorganisational procedures

Take actions to eliminate workplace hazards or toreduce risks

4. Follow safety procedure


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4.1 Identify and report emergency incidents

Required skills


Literacy skills to interpret safety signs, symbols and notices

Problem- solving skills to analyse options in an emergency stitua

Required knowledge


Emergency procedures including procedures for fires and accide

Commonly used hazard signs and safety symbols

Range Statement

4.2Follow organisational procedures for responding toemergencyincidents

Responsibilities of employers and employees under relevanthealth andsafety legislations

Critical Aspects


Accurately following all revelant safety procedures


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Accurately following all revelant safety procedures

Identifying and reporting hazards to designated personnel

Knowledge of relevant health and safety legislation

Knowledge of relevant materials, equipment and work processes



Safety processes, hazards and risks are relevant to the area of work


Role play PortfolioWrittenassessment

assessment

2Written

assessment 3

ra Workbook

activitives


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assessment 2 assessment 3 activitives


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Casestudy


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s udy


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Unit NameFollow occupational health and safety procedures

Unit Code CUSOHS301A

Observatio

Course


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1. Follow safe work practices

1.1

1.2

1.3

1.4

1.5Comply with duty of care requirements

1.6Participate in OHS communication and reporting processes

2. Maintain personal safety standards

2.1

2.2

2.3

2.4Contribute to keeping the work environment free of hazards

Apply knowledge of safe work practices to completework tasksin accordance with legislative requirementsand codes of

Adhere to safety plans, safety implementation reports and otherdocumentation as requiredUse tools, equipment and materials according to enterpriseprocedures

Complete work tasks with due regard to safety signs and

Use safety clothing and personal protective equipment (PPE) as

required to ensure own safety and safety of othersUndertake measures to prevent injury or impairment related toworkplace activitiesApply safe manual-handling techniques to avoid back strain andother injuries

2.5

3. Assess risks

3.1

3.2

Maintain currency of own knowledge of OHS workplace policiesand procedures

Report hazards or OHS issues in the workplace to relevantpersonnelApply knowledge of principles of risk mana

Documents

Assessment Matrix for SIT SIR BSB