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Jan.2009 New product announcement SmartTrade users can now record, track and report on their clients assets...
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New Produc t Announcement
Case Study
Martin Barke proprietor of GCC was already using SmartTrade Office to run the business, however he had limited visibility on service his-tory of client’s assets they maintained. Like many businesses his clients were asking for more information on plant and equipment being main-tained so they can make more informed decisions on capital expenditure.
Many of GCC customers are not under contract but rather a pre-ferred supplier agreement. This means that customer service must re-main high to ensure work keeps coming GCC’s way. Some of the issues in trying to provide a high service level is to keep the client informed of cost to equipment repairs and service history. It was quite common to have client’s ask why they were being billed for work on a particu-lar piece of equipment for the third time in as many months! In the past Martin had no real visibility on this sort of information and certainly no way of being able to provide any meaningful reporting to customers.
When SmartTrade invited GCC the opportunity to trial the As-set module eight months ago, GCC could see the obvious ad-vantages to providing more professional services to their clients.
Now GCC are getting great customer feedback and in particular on the condition reports letting the clients know the state of their equipment, and recommended service work to budget for. Work has increased from these clients as they have quickly learned that to get this critical informa-tion they need GCC to do all their servicing work.
Free call: Australia 1800 350 495 or New Zealand 0800 327 943 Email: [email protected]
Feburary 2009
Asset Management
SmartTrade Ltd is pleased to announce the release of a new Asset Management module. This has been in development for the past few years and is in response to the need for many businesses wanting to track and report on their customer’s assets. This comprehensive module plugs in seamlessly to SmartTrade Office v4. The Asset Management module allows you to assign assets to locations with-in client sites, and assets can be attached to recurring jobs for scheduled servicing work. Raising faults or updating the asset condition is all possible with this module. The Asset Management module is extremely flexible, you can customise fields to record additional asset information for searching and reporting on. This module is a perfect fit for Refrigeration, Fire service, Security and many other busi-nesses with a similar work flow.To learn more about this powerful addition to SmartTrade Office, please contact our sales team to arrange a demonstration to evaluate the suitability for your business.
module
Now GCC are getting great customer feedback and in particular on the condition reports letting the clients know the state of their equipment, and recommended service work to budget for. Work has increased from these clients as they have quickly learned that to get this critical informa-tion they need GCC to do all their servicing work.
Free call: Australia 1800 350 495 or New Zealand 0800 327 943 Email: Free call: Australia 1800 350 495 or New Zealand 0800 327 943 Email: [email protected] [email protected]
the suitability for your business.
Copyright 2008-2009 SmartTrade Limited
Gold Coast Commercial Services Pty Ltd Gold Coast Commercial (GCC) maintains and repairs kitchen equipment for Hospitals and major hotel chains on the Gold Coast.
