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Assisted Housing Programs. WAITING LIST. Implementation Plan. Advance Communication and Preparation of Partners and Employees Implement training for partners and employees Launch 10-day awareness/communication campaign Extensive testing. PHASE I. Waiting List Opens - PowerPoint PPT Presentation
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Assisted Housing Programs
WAITING LIST
PH
AS
E I
Implementation PlanAdvance Communication and Preparation of Partners and EmployeesA. Implement training for partners and employeesB. Launch 10-day awareness/communication campaignC. Extensive testing
Waiting List Opens A. Internet application goes liveB. Application sites operationalC. Call center operationalD. Print applications for special needs
Lottery to Determine Rank on Waiting ListA. Establish placement through random assignmentB. Email and postcards to notify applicants of placementC. Audit waiting list to ensure integrity (3rdparty)
HCV Waiting List Remains OpenA. Applicants placed on list according to preferences and assigned numbers
PH
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Applications must be submitted electronically.
Web address will be published beginning May 1st.
Applications can be completed on-line at any time, from any computer.
Online applications available May 15th at 8:00 a.m.
Paper applications will be available only to persons with special needs.
Online Application
http://saha.apply4housing.com
On-line application is available in English and Spanish, with large and extra large font size.
Detailed instructions are provided on first page of the application.
Completing the Application
Applicants must complete the required fields to proceed.
The applicant is provided with the following:• Summary of any missing items in red font; and• A confirmation number upon completion.
Completing the ApplicationThe application consists of two user-friendly pages.
SAHA has partnered with the San Antonio Public Library system, which has computers available at all 23 locations throughout the city.
Library system will provide special computers for this process.• Applicants will not need library cards for use of
these computers.
Use of “regular” library computers will require library card (available at no cost).
Computer Access
Computer AccessRoaming customer service teams will be available at the following locations:
Central600 Soledad, San Antonio, TX 78205(210) 207-5200M-TH 9-9F, SAT 9-5Sun 11-5
Thousand Oaks4618 Thousand Oaks Dr, San Antonio, TX 78233(210) 657-5205T, TH, F, SAT, SUN 10-6M, W 12-8
Memorial3222 Culebra Rd, San Antonio, TX 78228(210) 432-6783M, W, F, SAT, SUN 10-6T, TH 12-8
Carver3350 E. Commerce St, San Antonio, TX 78220(210) 225-7801M, W, F, SAT, SUN 10-6T, TH 12-8
Johnston6307 Sun Valley Dr, San Antonio, TX 78227(210) 674-8410T, TH, F, SAT, SUN 10-6M, W 12-8
Mission3100 Roosevelt Ave, San Antonio, TX 78214(210) 207-2704M, W, F, SAT, SUN 10-6T, TH 12-8
These teams are flexible and will travel to different locations as needed.
Orientations for community partners and stakeholders are scheduled for May 10th and 11th.
• Notice will be mailed by April 23rd.
The orientations will include a presentation on the application process and a demonstration of on-line application.
Community Outreach
Toll free number will be in operation effective May 1st.• 877-550-1109• Bilingual representatives available
May 15th through June 30th, callers will hear general information but may stay on the line to talk to an operator for additional assistance.
Applicants may schedule an appointment to have a customer service representative complete the on-line application for them.
Customer Service Call Center
Applications received from May 15th through midnight on June 1st will undergo a computer randomization process and assigned a fixed number.
Applicants will be ranked on the waiting list based on the highest number of preference points and the lowest assigned number.
Waiting List Ranking
The on-line application will remain open indefinitely.
New applications received after June 1st will be ranked based on total preference points and sequential number assignment.
Applicant Preference Points Assigned Number
Applicant 1 100 251
Applicant 2 100 499
Applicant 3 80 1190
Applicant 4 80 2753
Applicant 5 40 55
Applicant 6 10 1189
Applicant 7 10 2754
Applicant 8 10 2756
Waiting List Ranking
Please allow me to answer any questions you may have at this time.
Cindi Herrera, PresidentCindi Herrera and [email protected]
Thank you!
