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Call Center and Business ProcessOutsourcing “We help you compete”

AGENDA Advantage – India About Astron Astron Services Astron Collection Services Medical Billing and Collections Call Center Setup & Technical Support Astron Agents Astron Process and Transition Performance Metrics Quality Control Astron Benefits Q & A

ASTRON E SERVICES

ADVANTAGE- INDIA A vast pool of English speaking literate manpower at

competitive costs Cost savings Time zone difference advantage Large-scale opportunity for outsourced services Incentives from the Government Major US companies like Bay area credit services,

Providian, Capital One, Dell, Bank of America have already chosen India as their back office operations’ hub

ASTRON E SERVICES

ABOUT ASTRON A BPO (business process outsourcing) service provider

with expertise in Collections and Mortgage Procel. Offshore center located in India Company Registered in Delaware Strong financial backing Scalable to 75 seats in a single shift Experienced management team and training department State of art infrastructure with predictive dialers, IVR,

ACD and dedicated private internet lines.

ASTRON E SERVICES

ASTRON VAS To add value by providing superior quality, cost-effective

Business Process outsourced solutions to program-Astron v/s US companies and help them strengthen their core functions.

Astron Value Proposition We help our clients achieve their business goals by

carefully recruiting top-notch talent from India’s vast labor pool, empowering them with the best tools and technology the industry has to offer, and coaching them to embrace client-specific business objectives.

ASTRON E SERVICES

ASTRON SERVICES

Outbound Call Center

Telemarketing services Collections Surveys & Data Verification Market research

Business process outsourcing Mortgage Loan Procc. Astron Data Entry and proceed Astron Payment collections and proceed Astron

Call Center Setup & Technical Support

o Turnkey Solution for Call Centero Technical Support

Inbound Call Center

Customer Service and support Order Taking and fulfillment Inbound hotel reservations Infomercials/Direct response

ASTRON E SERVICES

ASTRON COLLECTION SERVICES

Full suite of collection outsourcing solutions Early and late stage collections Skip tracing Complete compliance with FDCPA and HIPPA laws Ability to use multiple collections’ and dialer software

e.g. CUBS, DAVOX, etc. Complete training to meet your needs Online collections Customer service oriented processes

ASTRON E SERVICES

CALL CENTER SETUP & TECHNICAL SUPPORT

Virtual VOIP Call Center, Web-Based Software and Internet eCRM Applications

Client Services

Astron E Services offers a wide variety of customer relationship management (CRM) consulting services designed to assist its customers with their businesses. Please select one of the following choices for more information or call our Client Services Department at +91-79-9228005554

Consulting

With over 8 years of experience in the customer contact software industry, we are uniquely qualified to assist your company through each stage of the system life cycle of your customer relationship management systems.

Applications Strengths Inexpensive hardware requirements Scripting Remote usability (agent and manager) Reporting Unlimited scalability integration Database Centralized control dialers Predictive Open system design Inbound/OB/blending No geographic limitations campaigns Multiple simultaneous Hardware independent Appointment scheduling IVR ASTRON E SERVICES

ASTRON AGENTS

Extensive screening and testing Agents – Call center as full time career Intensive training- Federal and State laws, Software,

communication skills, collection techniques Blend of proce Astron management, collection and

technical expertise Ongoing training- Successful collection calls,

overcoming objections, securing payment commitments

ASTRON E SERVICES

ASTRON PROCESS & TRANSITIONExperienced transition team

ensures smooth flow

ASTRON E SERVICES

Data

ExcelOnline

Dial systemReal time

Recycled till finalarrangement is made

Dailyreports

Transition team understands process Develops model and metricsImparts training thru various channelsTrain the trainer approach Ongoing support

PERFORMANCE METRICS Collections -Avg. accounts each month %

dollars collected and goal for % delinquency reduction

Telemarketing – Sales/Contacts resolved per hour

Customer Support- SLAs Mortgage- Turn around times and Accuracy

ASTRON E SERVICES

QUALITY CONTROL Ongoing training and feedback Remote monitoring Voice files & productivity reports

ASTRON E SERVICES

ASTRON BENEFITS

Virtual extension of your back-office 30-40% cost savings Migration experts Reduction in expenses of hiring & training Experience with collections and mortgage- persistent

and consistent results Complete compliance Faster turnaround and Customized package Lower attrition and higher attendance rates Scalability Process Improvement Data Protection & Effectual Technical Setup

ASTRON E SERVICES

TECHNICAL SKELETON

ASTRON E SERVICES

ASTRON E SERVICES P LTD.“BEST BLEND OF SUPERIOR QUALITY AND LOW COSTS”

Web: www.astroneservices.comEmail: admin@astroneservices.com

Ph: +91-79-9228005554

ASTRON E SERVICES

QUESTIONS????

ASTRON E SERVICES