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Capt Novianto HerupratomoDirektur Operasi – Garuda Indonesia

Seminar Nasional Keselamatan Perkeretaapian Indonesia14 Mei 2013

Aviation Safety

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Quantum Leap –7 Strategies to Drive Growth

DomesticGrow and dominate

full-service

1International

Enormous upsidepotential

2

LCCCitilink to address the

LCC Opportunity

3

FleetExpand, simplify and

rejuvenate Fleet

4Brand

Stronger brand, better product and services

5Cost DisciplineEfficient in cost

structure compared to peers

6

Human CapitalRight quality and

right quantity

7

Management focus on implementing the “Quantum Leap” with 7 Strategic Drivers

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Garuda Indonesia - SMS

FSPM2005

GA SMS2007 (Aug)

1. GA Safety Policy2. Safety Organization3. Reporting System4. Safety Investigation5. Safety Audit6. Safety

Communication/ Education

1. GA Safety Policy2. Safety Organization3. Reporting System4. Safety Investigation5. Safety Audit and

Observation6. Safety

Communication/ Education

7. Risk Management

Note:FSPM : Flight Safety Program ManualGA – SMS : Garuda Indonesia Safety Management System

1. GA Safety Policy2. Management Plan3. Safety Organization4. Management Review5. Safety Personnel6. Hazard Risk Management7. Reporting System8. Incident Management9. ERP10. Safety Audit and

Observation11. LOAS (Line Operation

Assessment System)12. FDM (Flight Data

Monitoring)13. Safety Communication/

Education14. Documentation & Record

GA SMS2013

4

What is an SMS?• A systematic approach

to managing safety, including the necessary organizational structures, accountabilities, policies and procedures

• Service providers (ATC, Airlines operator, and Aerodrome operator) are responsible for establishing an SMS

Safety Management System 5

Ref: ICAO Doc 9859, UU No.1 2009, CASR 121 Subpart C

Corporate Safety Policy

• Signed by CEO

Date CEO

26 Jan 2000 Abdul Gani

20 Aug 2004 Indra Setiawan

5 Aug 2005 Emirsyah Satar

3 Sep 2007 Emirsyah Satar

18 Nov 2009 Emirsyah Satar

9 Nov 2011 Emirsyah Satar

• Reviewed: Every 2 years at maximum If CEO position change When SMS Manual updated To adopt with regulations, GA

business process, industry environment

6 6

Safety Management System 7

Garuda Indonesia prioritize safety as core element of its business. All Garuda Indonesia personnel, business partners, contractors and suppliers are required to share this priority through their participation in an effective Safety Management System.

Prioritize safety Employee, business partner, contactors

and suppliers participate in Safety Management System (SMS)

Safety Management System 8

Chief Executive Officer shall continually ensure the availability of required resources to achieve our safety objectives in accordance with applicable laws, regulations, and industry best practices. However, the responsibility for safety performance outcome lies with each and every one of us

CEO as accountable executive for safety CEO provide required resources Every employee responsible for safety

Safety Management System 9

Garuda Indonesia will strive to continually improve compliance process for safety assurance, hazard identification, safety assessment, and risk mitigation

Continuous improvement towards regulations

Safety Management System 10

Employees are encouraged to report all safety related matters and Garuda Indonesia guarantee that there will be no adverse reaction taken against them. However, illegal actions, willful and deliberate violations, or instances of gross negligence will not be tolerated.

Encourage reporting culture Just culture No blame culture No tolerance for deliberate violation

Safety Management System 11

Garuda Indonesia sets measurable safety goals and objectives establish specific safety performance indicators, and measure the success against these targets.

Set safety performance as corporate KPI Review safety performance periodically

Organization Structure

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Safety Department Organization

Vice PresidentCORPORATE QUALITY,

SAFETY & ENVIRONMENT MANAGEMENT

ManagerEMERGENCY

RESPONSE PLAN

Senior ManagerINCIDENT

MANAGEMENT

Senior ManagerSAFETY

INFORMATION MANAGEMENT

Senior ManagerOCCUPATIONAL

SAFETY, HEALTH & ENVIRONMENT

Senior ManagerCORPORATE

QUALITY ASSURANCE

ManagerSECURITY

STANDARD & COMPLIANCE

ManagerIOSA COMPLIANCE

· Occupational Safety & Health

· Environmental

ManagerAIRWORTHINES

S AUDIT

ManagerOPERATIONS

AUDIT

ManagerOPERATIONAL

RISK & HAZARD

ManagerINCIDENT

INVESTIGATION

ManagerSAFETY

REPORTING SYSTEM

ManagerFDM

MANAGEMENT

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Supported by:• 4 Senior Managers• 8 Managers • 23 Safety Analysts• 1 Staff• > 70 auditors

Hazard Identification & Risk Management

Investigation

Audit

Reporting System

Flight Data Recorder

Monitoring

Cockpit Observation

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Safety Database

Analyst & Expert

Related Unit

Internal:• Safety

Information/Data• Safety Trend• Recommendation• Lesson Learnt

Eksternal:• Any Incident,

Serious Incident, or Accident Must be reported to Authority (NTSC, DGCA, and/or other Foreign Authority.

• Hazard identification • Assess the risk and develop mitigation

action to minimize the risk to acceptable level.

feedback

Incident/accident Investigation• Investigation aims to explore the facts related

to incident / accident in order to find root causes of the problem and develop recommendations to prevent similar incidents do not occur again.

• Investigation do not intended for blaming• Garuda Indonesia conduct internal

investigation of incident/accident. In the event of serious incident or accident, Garuda Indonesia become part of the team in the process of investigation conducted by Komite Nasional Kecelakaan Transportasi (KNKT/NTSC)

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Flight Data Management

Safety Management System 16

Flight data

Ground based data

replay & analysis program

Exceedence & trend information

Assessment & follow up

Safety Audit• Safety Audit is commitment of President & CEO• Goal of safety audit:

To identify deficiency of operational activities

Identify safety hazard Maintain safety awareness level Continuous improvement

Safety Management System 17

Area: Operations (Flight Ops,

Cabin Ops, Cargo Ops, Ground Ops)

Station/Branch Office Maintenance &

Airworthiness Training Center Medical Center Other Entities (catering

provider, etc)

Aspect: Policy System Processes & Procedures Personnel qualification

& training Infrastructure Facility Equipment

Integrated Electronic Safety Database

• Integrated Electronic Safety Database (IESD) is an application that integrate reporting system, safety investigation, safety risk management and audit.

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19

Safety Promotion and Education

• All Pilot, cabin crew, FOO & Mechanics are periodically get SMS awareness through recurrent training. New hire personnel also introduced with SMS in Garuda Indonesia during basic indoctrination.

• E-learning method is selected as an alternate method to communicate SMS and DAMP (Drug & Alcohol Management Program) throughout all Garuda Indonesia employees

Emergency Response Plan (ERP)

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Aircraft Incident

Bomb Threat Hijack Kidnap

Medical emergency

War / civil disorder

Total IT Lost

Natural Disaster

ERP aims to provide corporate guidelines for the initial response and management of an emergency involving Garuda Indonesia and the continuation of business with the minimum of disruption.

Table Top Exercise / Drill Emergency Response Plan

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Family Assistant• Family Assistance Center (FAC)

is an integral part of a comprehensive Emergency Response Plan (ERP), responsible to take care families of passengers involved in the accident such as arrange travel, accommodation, immediate financial assistance, provide mental health, counseling services, etc.

• GA has recruited 405 volunteers up to December 2012 from all units and trained them as Family Assistant (FA).

• GA in progress recruiting another 400 volunteers for Family Assistance in 2013.

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IATA Operational Safety Audit (IOSA) Certification

• The IATA Operational Safety Audit (IOSA) program is an internationally recognized and accepted evaluation system designed to assess the operational management and control systems of an airline. All IATA members are IOSA registered and must remain registered to maintain IATA membership.

• Since 2008 Garuda Indonesia has obtained IOSA certification and successfully maintain it during re-certification every 2 years.

• There are only 380 IOSA registered airlines in the world and Garuda Indonesia is the first and the only IOSA registered airline in Indonesia.

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24Safety Management System

Hazard Report Form

25Safety Management System

Air Safety Report Form

Hazard Report

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Total Report 253 256 242 261 323 431 712 832 1776 2092 2138 2080

Hazard NaN NaN NaN NaN NaN 281 619 773 1656 1970 1999 1944

Other NaN NaN NaN NaN NaN 80 23 19 66 81 99 92

Incident 88 77 89 90 94 70 70 40 54 41 40 44

250

750

1250

1750

2250

5

15

25

35

45

55

65

75

85

95

Safety Report 2001-2012

Num

ber

of R

epor

ts

Num

ber

of In

cide

nt

Target OHR were not well-defined prior to

2006

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Incident Rate per 1000 Departures

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Inc Rate Achieve-ment

1.23 1.04 1.09 1.11 0.940000000000001

0.770000000000001

0.760000000000001

0.41 0.53 0.37 0.31 0.29

Max al-lowable inc rate

NaN NaN NaN NaN 0.99 0.97 0.97 0.88 0.8 0.8 0.760000000000001

0.760000000000001

5 years moving avg

NaN NaN NaN NaN 1.082 0.99 0.934 0.798 0.682 0.568 0.476 0.382

0.10.30.50.70.91.11.3

Inci

dent

Rat

e

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Summary

• Aviation Safety at Garuda Indonesia is in compliance with applicable regulation and industrial best practices.

• Management of Garuda Indonesia is committed to safety and supported by all employee.

• Safety culture development has become priority since 2005 and indicating improvement as shown by increased number of safety report and reduced incident rate.

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2012 Awards & Certification• 63 Awards: 19 Internasional 44 Domestik

• IOSA Certification(valid until Sept 2014)

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2013 Awards

18 Awards:7

Internasional11 Domestik

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Good is not goodwhen much better is

expected 31