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7/30/2019 Barriers to the Evidence-based Patient Choice (EBPC) vs EBM. Paper Study. Evidence based medicine interest.
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Barriers to the evidence-based patient choice (EBPC) consultation
Sarah Ford*, Theo Schofield, Tony HopeThe Ethox Centre, University of Oxford, Institute of Health Sciences, Old Road, Headington, Oxford, OX3 7LF, UK
Received 4 May 2001; received in revised form 20 July 2001; accepted 24 September 2001
Abstract
This study was conducted to explore barriers to the implementation of the evidence-based patient choice (EBPC) consultation in
medical practice. The theory behind EBPC encompasses the idea that patients should be provided with evidence-based information in a way
that facilitates their ability to make choices or decisions about their health care. Semi-structured interviews were conducted withpurposively selected general practitioners (GPs) (n 11), hospital doctors (n 10), practice nurses (n 5), academics (n 11) and lay
people (n 8). Qualitative analyses of participants responses were conducted to identify key themes and categories. Lack of medical
evidence per se and evidence relevant to individual patients were the most commonly reported barriers to the EBPC consultation. Other
barriers included: doctors attitudes, limited time for doctors to keep up with the evidence and to introduce evidence into the consultation;
economic and resource constraints and a lack of technical resources and training to enable doctors to practice this type of approach.
# 2002 Elsevier Science Ireland Ltd. All rights reserved.
Keywords: Evidence-based patient choice; Evidence-based medicine; Patient-centred care; Patient partnership; Medical consultation
1. Introduction
The theory of evidence-based patient choice (EBPC)brings together two important modern movements in wes-
tern health care namely evidence-based medicine (EBM),
and patient-centred care [1]. Traditionally, EBM and patient-
centred medicinehave belonged to separate worlds. However,
bridging the gap between these two paradigms has been
described as a major challenge for all who want to protect
the humane face of medicine in the next millennium [2]. The
call for the integration of EBM and patient-centred care is
partly a response to the fact that medical practice is increas-
ingly being dominated by scientific evidence that potentially
bypasses patients own preferences and values. In the
medical consultation, EBPC means providing patients with
evidence-based information in a way that facilitates their
ability to make choices or decisions about their health care.
By combining EBM with patient-centred care, information
that is of value and personal importance to patients is
considered in parallel with scientific evidence-based infor-
mation as part of the decision-making process.
EBPC is one of several models in existence which advo-
cates providing patients with the necessary information to
enable them to become involved in decisions about their care
[37]. The move towards increasing patient involvement
is driven by a theoretical concern for respect for patient
autonomy [8]. This emphasises that patients should be in aposition to choose whether to accept an intervention or not
as part of their general right to determine their own lives.
Specifically, EBPC recognises the fact that individuals differ
both in what they value and in their propensity to take risks
[1].
The concept of shared decision-making between doctors
and patients is an area of considerable debate, both in terms
of the principles and competencies involved. The traditional
paternalistic model of medical decision-making has largely
become seen as anachronistic. However, there is still rela-
tively little known about the desire of patients to have a role
in medical decision-making. Empirical evidence (reviewed
by Stewart) [9] suggests that giving patients information and
involving them in decisions about their health care can result
in beneficial psychological, physical and physiological out-
comes, but there is a dearth of studies on the varying needs
of different patient groups [10]. Along side this, there is a
growing consensus that sharing medical decisions is justifia-
ble on humanistic grounds alone [11].
Currently, opinions differ on the competencies required
and the conditions necessary for shared decision-making
to occur. For example, the exploration of patient preferen-
ces for information and involvement in decision-making
are common preliminary stages in some models [4,7].
Patient Education and Counseling 47 (2002) 179185
* Corresponding author. Tel.: 44-1865-227049.
E-mail address: [email protected] (S. Ford).
0738-3991/02/$ see front matter # 2002 Elsevier Science Ireland Ltd. All rights reserved.
PII: S 0 7 3 8 - 3 9 9 1 ( 0 1 ) 0 0 1 9 8 - 7
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However, some commentators [6] posit that it is illogical to
ask about a patients preferred role in decision-making until
they have information concerning the possible harms and
benefits of the choices they face. Only when armed with this
information will patients be in a position to decide what is
best for them. Gwyn and Elwyn also suggest that not all
medical encounters lend themselves to a shared approach. Forexample, decisions concerning the use of antibiotics to treat
viraldisorders aremore likelyto be informeddecisions, in line
with the doctors preference. Therefore, a situation of equi-
poise where several effective options exist must be present in
order for a shared decision to successfully take place [12].
Barriers to shared decision-making and EBM have pre-
viously been investigated in empirical studies. Reasons why
general practitioners (GPs) do not engage in shared decision-
making include: lack of time; other organisational pressures;
the belief that patients lack the will or ability to participate in
shared decision-making [13]; and lack of skills needed by
doctors to involve patients in clinical decision-making [6].
EBM is commonly criticised for being doctor-centred, in that
it focuses on the doctors interpretation of evidence and
diminishes the importance of human relationships and the
role of the patient in the consultation [14]. However, it can be
argued that the term evidence-based is becoming outdated
as consensus grows that EBM should acknowledge multiple
dimensions of evidence including practical evidence based
on individuals interpretation of experience [15]. There is a
demand for a new definition of EBM that includes evidence
produced outside science [16].
This qualitative study explores informed opinion con-
cerning the perceived obstacles to achieving a successful
EBPC consultation. We stress that we were testing reactionsto the concept rather than to the actual existence of the EBPC
consultation. As part of a larger study to investigate the
elements and skills required for a successful EBPC con-
sultation, a series of semi-structured interviews were carried
out with key informants. We deliberately selected a range of
knowledgeable and highly motivated participants, many of
whom we considered to be well informed about the debates
concerning EBM and patient-centred care. This was to
acquire informed opinion on the feasibility of EBPC work-
ing in practice.
2. Participants and methods
Purposive sampling was used to recruit participants who
were anticipated to have an interest in issues relating to
shared decision-making, EBM and patient-centred care. We
wanted to tap into the opinions of professionals with an
understanding of these concepts. Those invited to take part
included 12 GPs, 12 hospital doctors, 12 academics, 10 lay
persons and 10 nurse practitioners. GPs and hospital doctors
were chosen from a list of medical student tutors all of whom
were known to the authors. Academics were chosen on the
basis of their published contributions to the debate on patient
involvement in health care (four were also part-time GPs).
Lay people who had keen interests in issues connected with
patient empowerment were recruited through the Oxford-
shire Community Health Council. Participating GPs recom-
mended nurse practitioners who they considered being au
fait with the topic of investigation.
All potential participants received an invitation letterwhich included information about the concept of EBPC.
Those willing to take part received a pre-interview prompt
sheet one week before being interviewed. This was to
enable them to familiarise themselves with the concept of
EBPC. The interviews took place at respondents place of
work except for the lay people, most of whom were inter-
viewed in their own homes. At the start of each interview the
researcher explored respondents personal understanding of
the concept of EBPC. Interviewees were then asked for their
own opinions on the essential elements and skills needed for
a successful EBPC medical consultation to occur in practice
and for their own views on existing barriers to implementing
EBPC. The results from the former question will be pub-
lished elsewhere. Each interview was audio-taped and lasted
between 30 and 45 min.
The interviews were analysed using the constant compar-
ison method, a qualitative technique which involves the
systematic sifting and comparison of items of data to reveal
and establish the mutual relationships and internal structure
of categories [17]. Responses were transcribed and divided
into simpler text units that were entered into a database for
ease of coding. Units of text referring to similar issues were
separated from dissimilar units and systematically grouped
together by one coder. Each grouping represented a provi-
sional theme. When all the text units had been coded intocategories under each theme by the first coder, the category
codes were re-applied by a second independent coder.
The initial level of agreement between coders was 90%.
Discussions between the two coders concerning coding
categories resulted in reorganisation of some of the pre-
liminary categories before total agreement was reached and
the final codes were agreed.
3. Results
Those who agreed to participate included 11 GPs, (n 3
women), 10 hospital consultants (n 4 women), 11 aca-
demics (n 7 women), eight lay persons (n 1 male) and
five nurse practitioners, all of whom were women. In total,
45 respondents were entered into the analysis, 26 being
women. Six main themes emerged from the data and these
are presented in Table 1.
3.1. Limitations of the evidence
3.1.1. Lack of evidence
There was a general concern about the lack of evidence in
some areas of medicine and a belief that some medical
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problems will never have an evidence-based solution. It
was acknowledged that there are some medical questions
that research has never tackled, particularly in relation to
rare conditions. This was stated by the majority of GPs and
hospital doctors.
. . . there are barriers in terms of the evidence not being
there. Doctors still have to rely on their own clinical
judgement and experience if theres no evidence [GP 7].
There is a general lack of evidence in some specialities,
especially surgery [Hospital Doctor 4].
3.1.2. Scarcity of evidence relevant to patients values
There was also a perception that evidence relevant to
patient values is scarce. Randomised controlled trials
(RCTs) were seen as being conducted only in areas that
doctors considered being important meaning that patients
were not being involved in building up the evidence base.
Non-professionals in particular perceived that this had
resulted in a narrow base of evidence which is not applic-
able to psychosocial problems and does not cover wider
issues such as complementary therapies.
3.1.3. Poor quality of evidence for patients and doctors
Lack of good quality evidence-based information for
patients was also an issue. Written leaflets and internet
information were generally regarded to be poor.
I think the quality of information thats currently
available to patients is on the whole very poor and
not evidence-based. Not only for written leaflets but
also increasingly as the internet becomes a more used
source of information there are big problems about
the quality and reliability of the information there
[Academic 1].
Some doctors stated that the quality of internet informa-
tion for doctors was poor. Frequently reported draw-backs
were: EBM is quickly out of date, not all evidence is
valid and reliable. There were also problems relating to
unfriendly evidence-based sources, exemplified by state-
ments such as it can be laborious to look up the information
as some data sources are not very user friendly and it is
sometimes difficult for doctors to obtain evidence in an
understandable form.
3.1.4. Disease-focused nature of EBM
There were perceived limitations concerning the disease-
centred nature of EBM which does not allow for the
influence of specific characteristics and needs of individualpatients. Evidence-based guidelines were often perceived
as assuming that certain treatments are appropriate for all
patients irrespective of co-morbidity, mental state and per-
sonal circumstances. A common response was that it is
difficult to extrapolate from reductionist evidence to indi-
vidual patients, for example:
Particularly in general practice, its hard to be confident
that what the evidence says applies to the patient that
youre dealing with. The evidence is always statistically
based and the patient is an individual [GP 10].
There was frequent mention of the strict exclusion
criteria in most RCTs and many GPs commented that
the characteristics of those patients excluded were often
characteristics of the patients they had to see.
3.1.5. Interpretation problems
Participants drew attention to problems relating to the
interpretation of evidence. Most GPs thought there were too
many contradictory guidelines and that the evidence con-
tained in some was often disputable.
Theres been all this boo ha ha about the various contra-
ceptive pills and thrombosis and a lot of that has centred
around disagreements about the interpretation of data
. . .the data is agreed, but the interpretation is not
agreed. So what is the evidence base? [GP 4].
3.1.6. EBM limits patient choice
Some participants stated that evidence-based information
limited patient choice by advocating only one appropriate
course of action. In particular, many GPs expressed the view
that following general practice guidelines had precisely this
effect.
. . . weve got a guideline factory going on at the moment
which is counter to choice really, do this, thats not
Table 1
Summary of barriers to the EBPC consultation
Limitations of the evidence
Lack of evidence in some areas of medicine
Scarcity of evidence relevant to patients values
Poor quality of evidence for patients and doctors
Disease-focused nature of EBM
Problems of interpretationPotential for EBM to limit patient choice
Doctor factors
Attitudes concerning the appropriateness of EBPC
Lack of knowledge and skills required for this approach
Patient factors
Lack of desire and motivation to take part in decision-making
Questionable ability to understand the evidence
Resource constraints
The costs of patient choice
The costs of consumerism
The costs of accessing evidence
Time constraints
Time in the consultationTime to access information
Disruption of the doctorpatient relationship
Taking the art out of medicine
Technology hinders the medical consultation
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about choice, . . . the main issue there I think is that
choice is driven out by guidelines . . . cos they dont
usually give choices in guidelines, they dont give the
risk/benefit profiles of the options in guidelines, its
working against you see [Academic/GP 11].
The current non-prescribing policy, i.e. antibiotics for
viral infections was frequently cited as an example of
EBM limiting true patient choice.
Patients are sometimes very unhappy with evidence-
based medicine because you get a lot of patients who
come in with a sore throat, for example, expecting a
prescription and then theyre told they dont need a
prescription and they actually go away quite dis-
gruntled [Practice Nurse 2].
3.2. Doctor factors
3.2.1. AttitudesEBPC was seen as dependent on the attitude and will-
ingness of doctors to practice it. In particular, lay people and
academics expressed the view that some doctors were
threatened by the concept of patient empowerment and
feared losing control within the consultation, which made
them unwilling to practice a patient-centred approach.
Linked to this, paternalism and doctor knows best atti-
tudes were seen as strong barriers against the EBPC
approach.
There may be some doctors who do not agree with all of
this (EBPC) and believe that what they say and recom-
mend should be followed at whatever cost. Im thedoctor, Im qualified and who are you to argue with me
about your treatment [Lay Person 6].
There was a fear amongst GPs and hospital doctors that
patients might make the wrong choice, i.e. not in accor-
dance with what they as professionals viewed as the most
appropriate treatment.
I feel quite strongly that okay we can give the evidence
to the patient as we see it, but patients cant force us to
give them the treatment we dont believe in [Hospital
Doctor 4].
3.2.2. Doctors knowledge and skills
GPs and hospital doctors stated that they and their col-
leagues did not always keep up-to-date and found it difficult
to keep on top of the latest evidence.
Many participants expressed the view that doctors lacked
some of the skills necessary for the EBPC approach, spe-
cifically good communication and critical appraisal
skills, the competence to handle statistical information
and ability to explain complex medical information.
Even if doctors are well versed in all the up-to-date
treatments and drugs and surgery available, it doesnt
mean they have the skills to communicate theirfindings
to their patients. They may have all the information
theyve read their medical journals, but theyre unable
to put it into language that patients understand [Lay
Person 3].
3.3. Patient factors
3.3.1. Patients attitudes
There was a general perception held by health profes-
sionals that many patients did not want choice or the
responsibility for decision-making. It was thought for some,
choice can be a burden, some may feel too vulnerable to
get involved and others fear making the wrong decision.
Most GPs and hospital doctors argued that not all patients
felt comfortable with a patient-centred doctor and many
preferred a directive approach instead. Whilst lay people
acknowledged that not all patients wanted to make health
decisions, they felt strongly that doctors should providethem with the opportunity to do so. One practice nurse
was concerned that patient choice might have a detrimental
effect on care if patients decided to discontinue essential
treatment.
3.3.2. Patient understanding
Health professionals also stated that some patients might
be bewildered or overloaded by a full discussion of the
evidence relating to their condition. A common response
was that some patients are not motivated to ask questions
and might not have the educational skills to fully take
part. Health professionals and lay people argued that
patients mental states might render them incapable or
unwilling to make decisions.
. . . I mean I know in making my own decisions that
there are some times when I have not been in a fit state
and I have wanted to hand over the decision to some-
body else um . . . I didnt feel that I could relinquish
responsibility and I did know that I might not agree
with them, but I was incapable because I was in such
emotional turmoil [Lay Person 4].
3.4. Economic/resource constraints
3.4.1. The costs of patient choice
There was a fear from health professionals that patients
might choose the most expensive treatment, therefore
preventing a cost-effective decision. This was closely linked
to concern about economic constraints within the NHS. In
particular, GPs felt that a publicly funded health care system
did not allow for a consumerist model of care and that
patient choice might conflict with limited prescribing
budgets, for example:
I think theres an issue sort of around where some
choices are not really available because they would be
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at a net loss to society, so they are not the cost-effective
option for society . . . and there I think its a lot easier
for practitioners to say well this choice is available, but
you cant have it on the NHS because it has been
decreed at central level that you cant [Academic 5].
3.4.2. The costs of consumerism
Evidence-based guidelines were regarded as having the
potential to push up the cost of health care if the evidence
pointed towards expensive drugs being the most effective or
advocated the treatment of conditions previously untreated
by the medical profession, for example, several GPs cited the
case of statins now routinely prescribed for individuals at
high risk of heart disease. Contraceptives were also men-
tioned in relation to costs.
I work a lot with students and one of the things is the
introduction of new emergency contraception, and that
has huge costing implications, but the research has
shown its effective and you have to advise them in that
respect [Practice Nurse 4].
3.4.3. The costs of accessing evidence
There were strong views amongst GPs that the technical
resources, i.e. equipment required for an evidence-based
approach including electronic link-ups to the evidence, were
lacking, particularly for those GPs at grass roots level.
The infra-structure and level of investment in general
practice was frequently judged to be insufficient for imple-
menting the EBPC approach. In general, the financial com-
mitment to training doctors how to practice EBM was
regarded as inadequate.
I think it will become easier when the information
technology era hits general practice, but thats a decade
away. Were lucky in academic contexts because we can
get to Medline and the Web but, when Im at my desk in
the practice, Im a decade behind because the infra-
structure and investment hasnt been made there. I long
for the day when I can turn to the patient and say lets
just look this up now [Academic/GP 11].
3.5. Time constraints
3.5.1. Time in the consultation
Bringing formal evidence into the consultation posed
problems in terms of not having enough time to explain
and discuss it with patients. The amount of time available for
doctors and patients to absorb the evidence was commonly
regarded as very limiting, for example:
We are under a lot of pressure to see patients within
30 min of their appointment time. If you are trying to
explore patients concerns, . . . it isnt always easy to
explore those concerns and understand them in the
right time frame. A lot of patients quite rightly want to
spend a lot of time with their doctors because they find
that it gives them confidence, more understanding and
its therapeutic as well and then the barrier is the time
[Hospital Doctor 1].
3.5.2. Time to access information
GPs in particular felt that it was too time consuming tolook up evidence for certain conditions during routine
surgeries. Large case loads and other clinical pressures were
cited as reasons against implementing the EBPC approach.
Theres an art to making time to access the body of
evidence because its really difficult for grass roots
general practitioners to access that on a regular basis. I
mean for the common conditions that theyre working
with on a daily basis they will have a grounding any-
way, but there are things daily that strike a question and
you just havent got time to Medline everything. So that
is an issue [Academic/GP 11].
3.6. Disruption of the doctorpatient relationship
The majority of responses for this theme were related to
evidence-based consultations taking the art out of medi-
cine and making doctors seem less interested in patients
as people or individuals. There was also the concern that
this type of approach might undermine the placebo/ther-
apeutic effect of the consultation.
There could be interference with the dynamic of the
consultation, you dont want figures to . . . if youre
quoting evidence it certainly can destroy the atmo-
sphere and the tone of the consultation. It shouldnt be
imposed [Hospital Doctor 5].
Practical issues were also mentioned such as the potential
for computers on GPs desks to interfere with the doctor
patient interaction. For example, loss of doctorpatient eye
contact could make patients feel excluded or ignored.
4. Discussion
If progress is to be made towards patient empowerment
it will be important to identify the various barriers to its
implementation as a preliminary to trying to overcome
them. We have sought to do this through a systematic
qualitative study of the barriers to one specific model of
patient empowerment, EBPC. Several of the barriers iden-
tified are being addressed, whereas others have received less
attention.
Some of the drawbacks expressed in relation to the
evidence accord with previous studies, which report a lack
of available research evidence and the failure of EBM to take
into account the contextual elements of decision-making
[14]. There was also concern from participants that research
questions important to patients were not being addressed
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thus, resulting in a narrow evidence base. Proponents of
greater lay involvement in health research emphasise that
patients and other lay people often have insights and exper-
tise that complement those of health professionals and which
could improve the quality and impact of research [18].
In fact, lay involvement is increasingly being called for,
particularly in relation to pregnancy and childbirth [19].Furthermore, the National Health Service Research and
Development Programme is committed to reflecting the
concerns of consumers throughout its work [20].
Misgivings about the quality of evidence-based patient
information materials are borne out by recent studies. The
majority have found that few sources meet patients infor-
mation needs in terms of presenting information about the
range of relevant treatment options, and providing a non-
biased, evidence-based view of the effectiveness of each
treatment [21]. Furthermore, although the medical informa-
tion available on the World Wide Web has proliferated at a
remarkable rate, the number of sites providing complete
non-biased information continues to represent only a small
portion of the total [22,23]. Encouragingly, newly developed
and validated tools such as DISCERN and the Health
Information Quality Assessment Tool now enable users of
health information (Web-based and written) to assess the
quality of these sources [24].
A common concern expressed by participants was that
EBM might work against patient choice especially if evi-
dence-based guidelines were strictly followed. This is sup-
ported by a recent study of 97 patients with atrial fibrillation
[25]. By eliciting preferences and performing decision
analysis the number of prescriptions for Warfarin desired
by these patients was reduced by 40% of the total numberadvocated by management guidelines.
Barriers specific to doctors included a lack of skills to
practice the EBPC approach. Previous studies have found a
reluctance and a lack of perceived need by GPs to acquire the
necessary critical appraisal skills required in order to access
and apply evidence to patients [26,27]. There are many
courses designed to teach these skills and enable doctors
to practice EBM [28]. Primary care groups and trusts will
need to invest in information technology to enable doctors to
get in touch with the evidence base and speed up their
practice. In a recent survey of 302 English GPs, only 20%
had access to Medline or other bibliographic databases and a
mere 17% had access to the World Wide Web [26]. Innova-
tions such as the Cochrane Collaboration [29] and the
recently launched National Electronic Library for Health
(NeLH), aim to provide health professionals and patients
with easy access to the most up-to-date evidence of the
effectiveness of health care interventions, but such informa-
tion is still relevant only to a relatively small proportion of
consultations [30].
The perception that patients do not wish to be involved in
medical decision-making is unproven. Many of the studies
evaluating patient preferences for participation use hypothe-
tical scenarios and the decisions relate to severe conditions
such as cancer [11,31]. Few studies investigate patient desire
for involvement in decisions about relatively minor medical
problems.
Economic and resource constraints were seen as signifi-
cant barriers to patient choice. This is contrary to the view
that EBM reduces healthcare expenditure by eliminating
ineffective or inappropriate interventions [3]. In cases wherethe NHS is unwilling to pay for certain treatment options
true patient choice may be constrained. This raises the issue
of whether health professionals should present information
to patients about the options available within the NHS or all
of the possible options.
Lack of time was also commonly viewed as a major
barrier to the EBPC consultation, i.e. the limited amount
of time available during the consultation both to look up the
evidence and to discuss options with patients. In a previous
qualitative survey of 20 GPs working within the Avon Health
Authority [32], half the GPs reported having no time to do
what they perceived as extras, such as evaluating informa-
tion or keeping up-to-date. Due to feeling constantly time
pressured, they felt unable to use consultation time for
activities such as in-putting or retrieving electronic informa-
tion. Possible solutions include extended consultation times
or information and support being provided to patients out-
side the traditional doctorpatient encounter [5].
Although alluded to in Section 3.2.2, other barriers within
the consultation which were not specifically mentioned
include more intricate problems concerning how profes-
sionals can either be skilled or not at involving patients.
Interpersonal skills and the information requirements
needed to successfully share decisions are major challenges
to the medical consultation process [6].Tensions between patient-centred care and EBM will
persist as long as health professionals see themselves as
having to fulfil a double role [33]. On the one hand they are
expected to be scientists who critically appraise and apply
the best available evidence and on the other they are
expected to be sensitive caregivers. However, as Bensing
suggests, by strengthening the patient-centredness of EBM,
for example, by incorporating patient values into clinical
guidelines, it may be possible to benefit patients and dimin-
ish professional tension caused by the dual role [2].
Furthermore, by ensuring patient involvement becomes an
accepted and integral part of evidence-based decision-mak-
ing, the division between scientific medicine and patient-
centred choice will gradually erode.
4.1. Study limitations
The participants comprised knowledgeable individuals
(some of whom were medical student tutors) who were
generally motivated towards new innovations in medical
practice. In this respect their views are highly selective.
However, it is possible that the presence of the researcher, a
health psychologist may have influenced the responses of
some of the participants. For example, some may have been
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reluctant to express negativeviews in order not to appear anti
EBPC whereas others may have emphasised the drawbacks
to please the observer. Every effort was made to reassure
participants that we were interested in their own personal
opinions what ever they might be.
4.2. Implications for practice
If EBM and patient choice are to work together in future
healthcare practice, then the barriers identified in this study
will need to be tackled. Those barriers already receiving
attention have been highlightedmost notably doctor and
patient access to good quality evidence. However, barriers
that have received relatively little attention relate to the
processes of care. These include clinical guidelines that are
not sufficiently flexible to allow for variation in patients
values, and that inhibit patient choice, and lack of consulta-
tion skills and time needed for the integration of this
approach into the medical consultation. Future steps towards
integration must include providing health professionals
with the knowledge and skills needed to practice the EBPC
approach, thereby enabling them to routinely involve patients
and offer unbiased choices.
Acknowledgements
We thank all those who gave up their time to be inter-
viewed and our colleagues who gave advice throughout the
study, in particular Professor Paul Salkovskis and Joyanne
McInnes. This paper forms part of a project funded by the
NHS Anglia and Oxfordshire Regional R&D.
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