Bonded Coach Holidays. Your Financial Security i

Bonded Coach Holidays. Your Financial Security

The combination of travel services offered to you is a package within the meaning of the PackageTravel and Linked Travel Arrangements Regulat ons 2018.

Therefore, you will benefit from all EU rights applying to packages; Swann Tours will be fully responsible for the proper performance of the package as a whole

Additionally, as required by law, Swann Tours have protection in place to refund your payments and where transport is included in the package to ensure your repatriation in the event that they become insolvent Swann Tours are members of the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd. This is a government approved consumer protection scheme. This ensures that in relation to the coach package holidays described in this brochure (or website) that the clients' monies are protected by a Bond which may be called upon in the unlikely event of the members Insolvency. Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to or telephone 0207 240 3131 to confirm current membership.

Your attention is also drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays.

Details of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at :-

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www.bch-uk.org

ww.legislation.gov.uk/ukdsi/2018/9780111168479/contents

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LLANDUDNO BREAKAWAY 21 - 24 FEBRUARY

WEYMOUTH BARGAIN BREAK 08 – 12 MARCH

PORTHCAWL & SOUTH WALES 23 - 27 MARCH

SCARBOROUGH & WHITBY 06 - 10 APRIL

CHESTER 20 - 24 APRIL

SOUTHSEA & STEAM 04 - 08 MAY

LOCHS & GLENS PITLOCHRY 25 - 29 MAY

3 DAY MYSTERY BREAK 07 - 09 JUNE

COTSWOLDS EXPLORER 22 - 26 JUNE

LLANDUDNO 6 DAY SUMMER SPECIAL 06 - 11 JULY

3 DAY MYSTERY BREAK 17 - 19 JULY

RAILWAYS OF THE ISLE OF MAN 23 - 27 JULY

BUCKINGHAMSHIRE & THAMES CRUISE 02 - 05 AUGUST

SOUTH SHIELDS & NORTHUMBRIA 07 -11 SEPTEMBER

EASTBOURNE & SUSSEX 6 DAYS 19 - 24 SEPTEMBER

3 DAY MYSTERY BREAK 27 - 29 SEPTEMBER

KILLARNEY & RING OF KERRY 04 - 10 OCTOBER

WORCESTER & THE MALVERNS 18 - 22 OCTOBER

PAIGNTON TURKEY & TINSEL 09 - 13 NOVEMBER

LLANDUNDO TURKEY & TINSEL 23 – 27 NOVEMBER

3 DAY CHRISTMAS MYSTERY 06 - 08 DECEMBER

LLANDUDNO 7 DAY CHRISTMAS BREAK 23 – 29 DECEMBER

HOLIDAY LIST

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Welcome to our new selection of holidays for 2020.

We have been working hard to ensure that we offer an exciting choice of holidays, in this our 34th year, from 3 day mystery breaks to our Christmas holiday in Llandudno. Why not view our website www.swanntours.co.uk. - Swann Tours Blackpool. Email: [email protected]

We are now able to accept payment by credit and debit cards, as well as cash or cheque.

As always we would like to offer our very sincere thanks to all our loyal customers for their support which contributes so greatly towards the continuing success of Swann Tours.

May we also extend a very warm welcome to you if you are joining us for the first time in 2020 and our hope is, that having experienced the high standards of our holidays, you will also become one of our greatly valued regular customers/friends.

All our holidays include a door to door taxi service, which means you are picked up and returned home by taxi or mini bus.Don't forget that if you book 4 holidays in this brochure you will receive a £15.00 thank you gift voucher to be used against any other holiday in the brochure. Holiday gift vouchers for any denomination are also available.

Best wishes from everyone at Swann Tours

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4 days/3 nights DBB at the family run Marlborough Hotel, built in the Victorian era, the hotel has been tastefully modernized throughout. In one of the best positions in Llandudno with Mostyn Street, the famous shopping centre just around the corner and the pier just across the road. Wide choice of menu offered in the attractive restaurant, with lounge bar and evening entertainment. Lift to all floors.

Friday: We depart Blackpool and the Fylde via our door to door taxi service, with comfort stops enroute, before arriving in Llandudno early afternoon, with tea and coffee served in the lounge whist your luggage is taken to your room.

Saturday: Free day at leisure in and around Llandudno.

Sunday: A scenic day excursion coast & countryside.

Monday: After our Welsh breakfast we depart back to Blackpool and the Fylde to meet our return door to door taxi service.

£220.00

A limited number of single rooms are available without a supplement.

LLANDUDNO BREAKAWAY 21 - 24 FEBRUARY

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WEYMOUTH BARGAIN BREAK 8 - 12 MARCH

5 days/4 nights DBB staying at The Carlton Hotel Weymouth. Ideally situated on the Esplanade with lovely sea views of Weymouth's Bay. The Carlton Hotel is close to the bowling greens and tennis courts. The hotel has a well stocked bar with lovely sea views where you can relax or for the more energetic you can enjoy the dance floor, dancing the night away to live entertainment provided most nights. The hotel is fully central heated and a lift serves all floors.

Sunday: We depart Blackpool and the Fylde via our door to door taxi pick up service arriving at the Carlton Hotel in time for check in and evening meal. Tea and coffee served on arrival.

Monday: A day along the Jurassic coast to Bridport and West Bay, with views across Lyme Bay and Chesil Beach.

Tuesday: We visit Swanage & Poole.

Wednesday: Free day at leisure, or catch a local bus to the county town of Dorchester for its market day. (don't forget your bus pass).

Thursday: After breakfast we depart for our return journey back to Blackpool and the Fylde to meet our door to door taxi service.

£225.00


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PORTHCAWL & SOUTH WALES 23 - 27 MARCH

NEW TOUR

5 days/4 nights DBB. Staying at The Seabank Hotel Porthcawl located on the seafront and close to the pedestrianised town centre. Evening entertainment programme, a lift serves all floors. Half price drinks promotion and a lunch included on the free day.

Monday: We depart Blackpool and the Fylde via our door to door taxi service, with comfort stops en route, arriving at the hotel in time for check in and evening meal.

Tuesday: A day excursion along the coast via Port Talbot to Swansea and an included visit to The National Water Front Museum (free entry), tells of the human story of Welsh Industry and innovation. We also

visit Bracelet Bay and The Mumbles.

Wednesday: A day excursion to the capital city of Wales, Cardiff and a visit to the newly redeveloped waterfront area, with free time to visit the Senedd, home of the National Assembly of Wales. The Wales Millennium centre is well worth a visit also.

Thursday: A free day at leisure with a lunch included at the hotel.

Friday: After breakfast we depart back to Blackpool and the Fylde to meet our return door to door taxi service.

£270.00.

A limited number of single rooms are available without a supplement

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SCARBOROUGH & WHITBY 6 - 10 APRIL

5 days/4 nights DBB, at the well appointed Cumberland Hotel Scarborough, Southcliff a few minutes' walk from the Spa complex, beach and town centre. Evening entertainment with one drinks voucher per person for each evening on selected drinks, also 1 lunch included at the hotel. A lift serves all floors

Monday: We depart Blackpool and the Fylde via our door to door taxi pickup service, calling at Harrogate for lunch break, arriving at the hotel in time for check in and evening meal.

Tuesday: A Scenic excursion through the North Yorkshire Moors National Park to Pickering and Whitby.

Wednesday: A free day at leisure, with an all included lunch at the hotel.

Thursday: A scenic day excursion to Beverly.

Friday: After breakfast we travel to Skipton market for a lunch break before making our journey back to Blackpool and the Fylde, to meet our return door to door taxi service.

£285.00


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NEW TOUR5 days/4 nights DBB, at the well appointed Queen Hotel, Chester. Walk through the entrance of the magnificent brick and stucco Italianate hotel and you're following some extraordinary guests. Since opening in 1860 to serve first class rail passengers, they've entertained the likes of Charles Dickens, Cecil Rhodes and Lillie Langtry. The hotel has many firsts, It's the original railway hotel, the first of its kind built to service the many railway travellers to the city. With no other blueprints upon which to base the hotel’s design their architecture is unique. A lift serves all floors, it's a short walk into the city.

Monday: We depart Blackpool and the Fylde via our door to door taxi pickup service, arriving at the hotel in time for check in and evening meal.

Tuesday: We travel to Llangollen and Trevor for an all included canal cruise over the famous Pontcysyllte Aqueduct.

Wednesday: We travel via the Wirrall to Liverpool and its famous waterfront for an included sightseeing coach tour with full commentary with our local tour guide.

Thursday: Free day at leisure in and around Chester. Lots to see and do, with the river just a short walk away so you can enjoy a leisurely sail. (don't forget your buss pass).

Friday: After breakfast we depart for our journey back to Blackpool and the Fylde, to meet our return door to door taxi service.

£370.00£100.00 single supplement

CHESTER 20 - 24 APRIL

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SOUTHSEA & STEAM 4 - 8 MAY

5 days/4 nights DBB, at the well appointed Best Western Royal Beach Hotel, providing excellent accommodation on Southsea promenade, overlooking the Solent, close to historic Portsmouth. A lift serves all floors.

Monday: We depart Blackpool and the Fylde via our door to door taxi pickup service, arriving at the hotel in time for check in and evening meal.

Tuesday: We travel to Alresford to board the steam train and Watercress line to Alton on market day.

Wednesday: We visit Bognor Regis and Chichester.

Thursday: Free day at leisure in around Southsea and neighbouring Portsmouth, view the historic dockyard and Nelsons flag ship Victory, take a trip up the Spinnaker viewing tower or take a guided boat cruise around the naval dockyard. There's also a chance for you to catch the hovercraft over to the Isle of Wight.

Friday: After breakfast we make our journey back to Blackpool and the Fylde, to meet our return door to door taxi service.

£380.00


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LOCHS & GLENS PITLOCHRY 25 - 29 MAY

5 days/4 nights DBB staying at the well appointed Fishers Hotel Pitlochry, an excellent touring base for this very scenic part of Scotland and the gateway to the Highlands. A lift serves all floors.

Monday: We depart Blackpool and the Fylde via our door to door taxi pick up service, calling at Moffat for a lunch stop before arriving at the hotel in time for check in and evening meal.

Tuesday: We visit Blairgowrie and Dunkeld.

Wednesday: A scenic tour via Aberfeldy, following the banks of Loch Tay, Killin, Glen Ogle and Loch Earn and return via the Creiff visitor centre.

Thursday: Free day at leisure in and around this pretty highland town, visit the Dam and Fish ladder, high street shops and cafes, or take the scenic train to Aviemore.

Friday: After our Scottish breakfast we depart for our journey home back to Blackpool and the Fylde to meet our return door to door taxi service.


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3 - 4 STAR HOTELS ON ALL OUR MYSTERY BREAKS

3 days - 2 night luxury break. DBB. Full of surprises.3 course evening mealsFull English, Scottish or Welsh breakfasts.Door to door taxi pick up and return service.

North, East, South, West who knows!!!A big value break. Passport not required.

£200.00£40.00 Single supplement

3 DAY MYSTERY BREAK 7 - 9 JUNE

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COTSWOLDS EXPLORER 22 - 26 JUNE

NEW TOUR

5 days/4 nights DBB staying at the Mercure Warwickshire Walton Hall Hotel and Spa. This stunning hotel is situated in its own landscaped grounds near the village of Walton and close to Stratford Upon Avon. A lift serves all floors.

Monday: We depart Blackpool and the Fylde via our door to door taxi pick up service, arriving at the hotel in time for check in and evening meal.

Tuesday: We visit Moreton-in-Marsh (market day) and on to Bourton on the Water via Stow on the Wold. A lovely scenic day out.

Wednesday: We visit Chipping Norton and Banbury.

Thursday: We travel the short distance to Stratford Upon Avon, firstly we have a guided Shakespeare tour accompanied with a local tour guide and then some free time at leisure in Stratford upon Avon.

Friday: After breakfast we depart for our journey home back to Blackpool and the Fylde to meet our return door to door taxi service.


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LLANDUDNO 6 DAY SUMMER SPECIAL 6 - 11 JULY

6 days/5 nights DBB at the family run Marlborough Hotel, built in the Victorian era, the hotel has been tastefully modernized throughout. In one of the best positions in Llandudno with Mostyn Street, the famous shopping centre just around the corner and the pier just across the road. Wide choice of menu offered in the attractive restaurant, with lounge bar and evening entertainment. Lift to all floors.

Monday: We depart Blackpool and the Fylde via our door to door taxi service, with comfort stops enroute, before arriving in Llandudno early afternoon, tea and coffee served in the lounge whilst your luggage is taken to your rooms.

Tuesday: We travel to Llanberis for an all included steam train journey on the Llanberis lake railway.

Wednesday: A scenic day excursion coast & countryside.

Thursday: A half day excursion to Conwy. take a walk along the harbourside and visit the smallest house in Great Britain, take a peak in Drew Pritchards antique shop. a quaint little town.

Friday: Free day at leisure in and around Llandudno.

Saturday: After our Welsh breakfast we depart back to Blackpool and the Fylde to meet our return door to door taxi service.

£425.00


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3 DAY MYSTERY BREAK 17 - 19 JULY

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RAILWAYS OF THE ISLE OF MAN 23- 27 JULY

NEW TOUR

5 days/4 nights DBB. at The Rutland Hotel Queens Promenade Douglas. The hotel enjoys beautiful panoramic views across Douglas Bay and is only a short walk from the town centre. Please note that due to the original architectural features of this Isle of Man hotel, we politely advise that it is not suitable for any guests requiring wheelchair, mobility assistance or street level access. This property has a number of external steps (9) to access the hotel entrance, as well as internal steps to the upper floors, including the access route from the lift to adjacent bedroom corridors.

Thursday: We depart via our door to door taxi pick up service, with some free time in Morecambe, before boarding the 14.15 Heysham ferry to Douglas (I.O.M. steam packet co.) before arriving at the hotel in time for check in and evening meal.

Friday: Free day at leisure.

Saturday: We have a day excursion on the Manx Electric Railway and Snaefell Mountain Railway, with time to view the famous Laxey Wheel which is built into the hillside above the village of Laxey, it is the largest working waterwheel in the world.

Sunday: We have a day excursion on the Isle Of Man steam railway, Douglas to Castletown and Port Erin.

Monday: After breakfast we depart the hotel and on to the nearby Douglas Ferry to Heysham for our return sail, before heading back to Blackpool and the Fylde coast to meet out door to door taxi service.


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BUCKINGHAMSHIRE & THAMES CRUISE 2 - 5 AUGUST

NEW TOUR

4 days/ 3 nights DBB at The Bull Hotel, a peaceful 4 star hotel in Gerrards Cross, landscaped gardens and overlooking the green, this former coaching Inn dates back to 1688, with modern upto date. facilities. This picturesque hotel combines warm British hospitality with modern comforts.

Sunday: We depart Blackpool and the Fylde via our door to door taxi pick up service, calling at Banbury for a lunch stop, before arriving at the hotel in time for check in and evening meal.

Monday: We visit Windsor for some free time at leisure and an all included Thames River Cruise, with views of the castle, Eton College and Brocas Meadows.

Tuesday: We travel to London for a short guided coach tour of the sights with some free time at leisure around Covent Garden with its small market, s t r ee t en te r t a ine r s and pavement cafes.

Wednesday: After breakfast we depart the hotel, returning to Blackpool and the Fylde to meet our return door to door taxi service.

£310.00 £50.00 Single supplement

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SOUTH SHIELDS & NORTHUMBRIA 7 - 11 SEPTEMBER

NEW TOUR

5 days/ 4 nights DBB at The Little Haven Hotel, uniquely situated in South Shields, at the gateway to the river Tyne, boasting extensive views of the busy Tyne and little haven beach. A lift serves all floors.

Monday: We depart Blackpool and the Fylde via our door to door taxi pick up service, arriving at the hotel in time for check in and evening meal.

Tuesday: We travel along the coast via Marsden Bay and onto Durham.

Wednesday: We have a scenic day excursion to H o l y I s l a n d v i a t h e Lindisfarne Causeway.

Thursday: We travel the short distance via Jarrow and the Tyne bridge to Newcastle, where we visit the Millennium Bridge and Quayside and centre.

Friday: After breakfast we depart the hotel, returning to Blackpool and the Fylde to meet our return door to door taxi service.

£385.00 £60.00 Single supplement

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EASTBOURNE & SUSSEX 6 DAYS 19 - 24 SEPTEMBER

6 days/5 nights DBB. We return to the well appointed Haddon Hall Hotel Eastbourne, just 60 yards from the Grand Parade, Eastbourne’s main seafront promenade and only a short level walk from the bandstand, carpet gardens and main shopping area. The bright attractive restaurant offers a tempting choice of traditional English dishes. Evening entertainment. A lift serves all floors.

Saturday: We depart via our door to door taxi pick up service, arriving at the family run Haddon Hall Hotel in time for check in and evening meal.

Sunday: Free day at leisure in and around Eastbourne.

Monday: We have a scenic drive via Beachy Head and along the coast to Regency Brighton.

Tuesday: We have a scenic day excursion to Battle & Hastings.

Wednesday: Free day at leisure, the town centre is a 10 minute level walk, or take a stroll on the pier and then jump on an open top bus for a guided Eastbourne tour.

Thursday: After breakfast we depart for our return journey, back to Blackpool and the Fylde to meet out door to door taxi service.

£375.00


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3 DAY MYSTERY BREAK 27 - 29 SEPTEMBER





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KILLARNEY AND RING OF KERRY 4 - 10 OCTOBER

An extended 7 day tour to this most scenic part of Southern Ireland, taking in the many sights of the coast and countryside

Sunday: We depart via our door to door taxi pick up service and on to Holyhead for our early afternoon Stena Line sailing to Dublin Port and on to the city outskirts for our overnight stay at the 4 star Stillorgan Park Hotel, in time for check in and evening meal.

Monday: After a full Irish breakfast we depart for our journey south calling at the pretty village of Adare for lunch stop and arriving in Killarney and the 4 star Killarney Towers Hotel in the centre of town mid afternoon. A really well appointed luxury hotel, 4 course self service evening meals, full Irish breakfast and evening entertainment.

Tuesday: We travel around the Dingle Peninsular.

Wednesday: We follow the Atlantic coastline around the famous Ring of Kerry, various stops en route.

Thursday: Free day at leisure in and around Killarney, with the opportunity for an optional boat cruise on the Loch and Jaunty car ride.

Friday: After breakfast we depart for our return journey calling at Adare and onto the Dublin outskirts and the 4 star Stillorgan Park Hotel, in time for check in and evening meal.

Saturday: An early morning departure to Dublin Port with complimentary breakfast served on board the Stena Line ship to Holyhead, we arrive in Blackpool and the Fylde to meet our return door to door taxi service early afternoon.


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WORCESTER & THE MALVERNS 18 - 22 OCTOBER

NEW TOUR

5 days/4 nights DBB luxury break at the 4 star Abbey Hotel, Great Malvern, with landscaped gardens and spectacular view over the Vale of Evesham and Malvern Hills. The hotel offers a comfortable base for exploring the splendours of Englands three counties.. A lift serves all floors.

Sunday: We depart Blackpool and the Fylde via our door to door taxi pick up service, with comfort stops enroute, arriving at the hotel in time for check in

and evening meal.

Monday: We have a leisurely tour of the Black and White villages trail, calling at Hereford and returning via the Malvern Hills.

Tu e s d a y : We v i s i t Tewkesbury and venture into the Cotswolds for some free time in Broadway.

Wednesday: We have a half day visit to nearby Worcester.

Thursday: After breakfast we depart for our journey home back to Blackpool and the Fylde to meet our return door to door taxi service.


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PAIGNTON TURKEY & TINSEL 9 - 13 NOVEMBER

NEW TOUR

5 days/4 nights DBB at the well appointed 'Queens Hotel' in the heart of Paignton. The hotel is centrally located on the level and just a 2 minute short level walk to the seafront, harbour and town centre shops. The Queens is renowned for its friendly atmosphere, homely ambience and professional staff, ensuring its one of the best holiday hotels in Paignton. Guests return to the hotel year after year to sample the excellent

cuisine, with all the festive trimmings. Entertainment every evening, The luxurious indoor pool and comfortable en-suite bedrooms. A lift serves all floors.

Monday: We depart Blackpool and the Fylde via our door to door taxi service, with comfort stops en route, arriving at the hotel in time for check in and evening meal.

Tuesday: We have a day excursion to Buckfast Abbey and Trago Mills.

Wednesday: We visit the Endsleigh indoor garden centre at Ivybridge and on to Plymouth.

Thursday: Free day at leisure in and around Paignton or catch the frequent bus service to nearby Torquay (don't forget your bus pass).

Friday: After breakfast we depart back to Blackpool and the Fylde to meet our return door to door taxi service.

£365.00


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LLANDUDNO TURKEY & TINSEL 23 - 27 NOVEMBER

5 days/4nights DBB Festive fun at the family run Marlborough Hotel, big on value, enjoy five course dinners with all the party trimmings, bingo and live entertainment.The family run Marlborough Hotel, built in the Victorian era, the hotel has been tastefully modernized throughout. In one of the best positions in Llandudno with Mostyn Street, the famous shopping centre just around the corner. Wide choice of menu offered in the attractive restaurant, with lounge bar and

evening entertainment programme. A lift serves all floors.

Monday: Christmas Eve. We depart Blackpool and the Fylde via our door to door taxi service. We arrive in Llandudno early afternoon for coffee and mince pies in the lounge whilst your luggage is placed in your rooms. Sherry reception in the lounge bar prior to your five course candle lit dinner. After dinner there is live entertainment in the lounge bar & bingo.

Tuesday: Its Christmas Day. After a hearty Welsh breakfast we have a scenic day excursion coast and countryside. Traditional five course Christmas Fayre for dinner with a visit from Santa, including crackers and party hats etc. Live entertainment and bingo follows your five course dinner.

Wednesday: Its Boxing Day and we have a scenic day excursion.

Thursday: Its New Years Eve. Free day at leisure. Bucks fizz reception with your hosts and fellow revellers followed by a five course gala dinner with streamers and party poppers. Live entertainment with bingo. 11.00pm countdown to sing Audl Land Syne and conga.

Friday: After a hearty Welsh breakfast we depart to make our way home for early afternoon to meet our return door to door taxi service.

£355.00


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3 DAY CHRISTMAS MYSTERY BREAK 6 - 8 DECEMBER


3 days - 2 nights luxury break. DBB. Full of surprises.3 course evening mealsFull English, Scottish or Welsh breakfasts.Door to door taxi pick up and return service.



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LLANDUDNO 7 DAY CHRISTMAS BREAK 23-29 DECEMBER

BIG ON VALUE 7 DAY CHRISTMAS HOLIDAY

7 days/6 nights at the family run Marlborough Hotel, built in the Victorian era, the hotel has been tastefully modernized throughout. In one of the best

positions in Llandudno with Mostyn Street, the famous shopping centre just around the corner. Wide choice of festive menu offered in the attractive restaurant, with lounge bar and evening entertainment programme. A lift serves all floors.

We again return for our Christmas break to the family run Marlborough hotel,

overlooking the promenade for a festive 7 day break.Door to door taxi pick up service. Two included scenic excursions.Welsh cooked breakfasts, light lunches and five course evening meals, followed by bingo and live entertainment each evening.

We also include a Boxing Day visit to the pantomime at Venue Cymru.

£610.00


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Bonded Coach Holidays Group Trading Charter 2020Swann Tours 29 Stadium Avenue Blackpool FY4 3QA.

1. FINANCIAL PROTECTIONYour contract is with Swann Tours, 29 Stadium Avenue, Blackpool FY4 3QA. When you book a holiday with us, the money you pay us for the booking will be protected by the Bonded Coach Holidays (BCH), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event that the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply are the responsibility we have to you and in turn, you have with us, wh en a contract is made. Please see the BCH Consumer Guarantee at www.bch-uk.org. There is no financial protection if you purchase just transport or accommodation only from us. We fully comply with Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the regulations. Therefore, you will benefit from all rights applying to package holidays. Swann Tours will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.

2. BOOKING AND PAYMENTWhen a booking is made, the lead name on the booking guarantees that he or she is 18 or over and has authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre contract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you a confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. A binding agreement will come into existence between us when we dispatch this invoice to the lead name. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure. You can book by paying a deposit for each person named on the booking but our commitment is always conditional upon the balance being paid as below.

Deposit £30.00 per person.

The balance of the price of your holiday must be paid at least 6 weeks before your departure. If you book within our balance due period, you need to pay the total holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph below.. The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first.

3. BROCHURE ACCURACYAlthough Swann Tours make every effort to ensure the accuracy of the brochure information

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and pricing, regrettably errors do occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice.

4. OUR PRICING POLICYSwann Tours endeavour to ensure that the most up to date and correct prices are shown in our brochure. Occasionally, an incorrect price may be shown, due to error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday.Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel and ferry operator fares and tolls. We will communicate the options with you through letter.

5. IF YOU CHANGE YOUR BOOKINGIf, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our upmost to make the changes, but we cannot guarantee to do so. However, notification must be received in writing at our office from the person who signed the booking form, at least 6 weeks before the departure. Alterations cannot be made within 6 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in the paragraph below.

6. TRANSFERRING YOUR BOOKINGYou can transfer your booking to somebody else but the person must satisfy all the conditions of the holiday and you must inform us either by letter or over the phone no less than 7 days before departure.

7. IF YOU NEED TO CANCEL YOUR HOLIDAYYou or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person signing the booking form and is communicated to us in writing via the office who made the original booking. You must pay the cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday. If the holiday is resold a refund will be considered if the tour was fully booked. Your cancellation will take effect from the date on which we receive your written confirmation of your cancellation. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where bought in supplies, such as ferries, hotel accommodation etc have been bought in on your behalf, and where terms and conditions of the supplier are non-refundable, these products will be charged

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to you at full retail rate. If this applies, the non-refundable items will be deducted from your holiday costs and the following scale of charges will be applied to the remainder:

Period before departure within which written cancellation of package price is received

Amount of cancellation charge as a % of total package cost:More than 42 days Deposit only41 - 28 days 50%27 - 15 days 80%14 to day of travel 100%

In the event of unavoidable and extraordinary circumstances occurring at the place of its immediate vicinity and which significantly affect - (a) the performance of the package or (b) the carriage of passengers to the destination. The traveller may terminate the package travel contract before the start of the package without paying any termination fee.

8. ALTERATIONS TO YOUR HOLIDAY BY USWe hope that we will not have to make any changes to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will let you know about any important changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. in either case, we will pay you compensation, according to the scale set below. A major change includes the time of your departure or return time by more than 12 hours, a change in departure point, location of resort or type of hotel, or specification of the coach.If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:accept the new arrangements offered by us or accept a replacement holiday from us of similar standard and price (at the date of change), if we can offer you one, or cancel your holiday with us and receive a full refund of all monies. Either way, we will pay you compensation, using the Compensation table shown.

Period before departure in which significant change is notified to you.

Amount per personMore than 42 days NIL41 - 28 days £10.0027 - 15 days £15.0014 - 8 days £20.007 - 0 days £25.00

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IMPORTANT NOTE Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseen technical problems with transport for reasons beyond our control or that of our suppliers: hurricanes and other actual or potential severe weather conditions and any other similar events. All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 6 weeks before the scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we the suppliers of the services in question could not foresee or avoid and is therefore beyond our control).

9. OUR RESPONSIBILITY TO YOUWe accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty we will assist you. If any part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of the holiday. We will in all cases will be limited in the manner provided by the relevant international convention. If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you have to act against the person or organization responsible for causing the death, personal injury or illness. This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday.

10. IF YOU HAVE A COMPLAINTIf you have a problem during your holiday, please inform your Tour Driver or the relevant supplier/resort representative immediately who will endeavour to put things right. If you remain disatisfied please follow this up within 14 days of your return home by writing to us. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question drivers/tour managers are unable to provide such assistance. You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members enjoyment of it before you book your holiday. If in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. We want you to enjoy your holiday and will help you select an appropriate trip.

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16. PASSENGER BEHAVIOURWe want all our customers to have a happy carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive.. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply the cancellation charges. If on your return journey, we have the right to terminate the contract with you.

17. TRAVEL INSURANCEWe strongly advise that you take out personal travel insurance for the trip. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses that may incur on your behalf which would otherwise be met by your insurers.

18. LUGGAGEPlease restrict your luggage to a suitcase weighing no more than 18kgs per person. We cannot accept responsibility for loss or damage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach.

19. DATA PROTECTION ACTWe comply with the GDPR 2018 regulations.

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Bonded Coach Holidays. Your Financial Security i