Agile Working & Sustainability

Matt Goddard, Client Industry Executive, BT

BT provides communication and networked IT services to consumer, business, corporate and wholesale customers.

BT Global

ServicesBT Retail BT Wholesale Openreach

BT's global

managed

services &

solutions

provider;

serves multi-

site

organisations

worldwide

Serves UK

business &

residential

customers;

prime channel

to market for

other BT

businesses

Runs BT's UK

networks;

provides

network

services &

solutions to

other UK

communicatio

n companies

Established

Jan 06 owns,

maintains &

develops the

UK access

network which

links homes &

businesses to

the networks of

UK’s

communication

s providers

CEO:

Jeff KellyCEO:

Gavin Patterson

CEO:

Sally Davis

CEO:

Steve Robertson

BT Group

Plc

Group CEO:

Ian Livingston

Our Customers

£20,9bn Revenues

28% EBITDA

100,000

employees

26m lines

BT Innovate & Design

BT’s R&D Research Facilities and “Design Factory” servicing all lines of

business CEO:

Clive Selley

BT OperateOperates and manages BT’s network and BT customers from all lines of

business CEO:

Roel Louwhoff

Improving environmental, societal

and economic performance through mobility

Agile working & Sustainability

Business drivers for flexible & mobile working

• Increasing need to be productive regardless of location

• Limited remote access to corporate

systems impedes productivity

• Delayed response times, potentially leading

to lost customers and revenue

• Time is wasted accessing data and

gathering input for critical decisions

• Inefficient communications impacts customer relationships

• Employees ability to communicate

varies with their location

• Inconsistent customer service

• Customer relationships slip when employees travel or are unable to respond

• Increasing property, HR, communications, IT and travel costs

• Inefficient business processes

• Expansion and growth is hindered

• High spend, unable to save without

affecting customer service

• Business continuity threatened by unforeseen events

• Increasing risk of data leakage

• Disruptions result in lost time and

productivity

• Blurred network and device boundaries

increase security risks

• Drive to decrease carbon footprint

• Helping employees improvework-life balance

• Sentiment towards organisations is affected

by green initiatives

• Government legislation to encourage

flexible working

Challenge Issue Impact

• Search and selection costs

• Flexibility is highly valued by employees

• Recruitment time, resources & training costs

are unnecessarily high

Increase

productivity

Customer

satisfaction

Compliance, continuity &

security

Sustainability

& CSR

Reduce costs

Attract and

retain talent

The BT Agile Working Journey

Flexible working provides . . .

In 2008, teleconferencing eliminated 717,000 face-to-face BT meetings,

saving some 1.4 million return journeys and a net 53,000 tonnes of CO2

Increase flexibility has been a key factor in reducing absenteeism by a

third in 6 years

We save £550 million a year through reductions in our office estate, with

disposals yielding capital receipts of £500 million.

96% of our new mothers return to work, twice the UK national average, saving

us an estimated £5m a year in recruitment and induction costs

Home workers take 63% less sick leave and are 20% more productive than

their office-based colleagues, so customer issues are handled sooner

Flexible working allows BT people to be more project-based: teams across

many disciplines can be pulled together quickly to solve a problem.

Absence

Estate

Maternityreturners

Productivity

Flexibleworking

CO2

1.6 MTonnes CO2

Network and Data Centres

Office Sites

Commercial Fleet

Company and Hire Cars

Rail Travel

Air Travel

Refrigeration Gases

0.6 MTonnes CO2

BT’s UK carbon footprint improvement

1996 2006 201680% stated

target reduction

58% reduction

1.6 MTonnes CO2

0.6 MTonnes CO2

0.3 MTonnes CO2

BT on sustainability

Corporate Sustainability is a business approach that creates long-term shareholder value by embracing

opportunities and managing risks from economic, environmental and social development

BT topped the 2010 FTSE CDP Carbon Strategy 350 Index Scorecard for the telecoms sector

• Environmental management

• Climate change

• Corporate governance

• Ethical practices

• Investor relations

• Digital inclusion

• Community investment

• Human rights

• Health and safety

• Diversity

• Supply chain

• Risk management

Further recognition of our sustainability achievements

Changing mindsets

from risk to opportunity

Embedding concept of

sustainability in our business

and supply chain

Company of the year for

impact on society

award.

Award focuses on

responsible business

BT sustainability practice

Dedicated team focused on delivering economic performance improvement through sustainability

• BT saved £87m in 2009-10 through conferencing & home working

• Our Virtual Data Centre can lower costs by up to 40%

• Flexible working can bring 20% productivity improvement

• Signed largest every green energy contract

• Reduced CO2 emissions by 59% (97-10)

• Goal of 80% carbon reduction by 2016

• Award winning supply chain programme

Enable change by:

• Lowering energy consumption

• Driving out cost

• Improving productivity

Economic Improvement

BT’s Experience

Helping you build a sustainable business

Networked IT Portfolio

• Carbon Impact Assessment helps you reduce CO2 emissions by

focusing on people, buildings and ICT

• Our Sustainability Practice can help you maximise sustainable returns

through ICT

Build a Sustainable Organisation

Implementation

Planning

Carbon

Assessment

Monitoring

Flexible

Workforce

Conferencing

Mobility

Solutions

Field Force

Automation

Contact

Centre

Efficiency

Homeshoring

(UK only)

Smart

Customer

Interactions

Continuous

Migration

Process

Managed

Hosting

Virtual

Datacentre

Services

Collaboration

Conferencing

Telepresence

Operational

Efficiency

Integrating

Network &

IT services

Professional

Services

(IT Audit)

Build a Sustainable Organisation

IT ServicesData

CentresWorkforceUnifiedCommsCRM

Sustainability

strategy

Sustainability from BT: Carbon Impact Assessment (CIA)

Optimise energy use and CO2 emissions

What does it cover?

• People – categorises worker types and travel patterns

• Buildings – heating, lighting and equipment analysis

• IT Services – shared or outsourced services design

• Based on the GHG Protocol – Covering Scope 1 for burning

fossil fuels, Scope 2 for electricity use and Scope 3 for indirect

emissions such as staff commuting to work

Proven Delivery

We have delivered the CIA globally to a range of clients, in both

the public and private sectors.

What is it?

• A business-focused consultancy package

• Tailored to your specific needs and objectives

• Provides real-world strategies for reducing your carbon impact

Detailed analysis of Scope 2 emissions