COMMUNICATION SKILLS FOR MANAGERS

EMB500 MAHBUB ALAM (MHB)

Why Should You Bother?

Fact: Communication is important to business.

Fact: Business needs goods communicators.

Fact: But most people do not communicate well.

What in it for you: By improving your communication ability, you improve your chances for success.

Colleges teach the one thing that is perhaps most valuable for the future employee to know. But very few students bother to learn it. This one basic skill is the ability to organize and express ideas in writing and speaking.

As soon as you move one step from the bottom, your effectiveness depends on your ability to reach others through the spoken or the written word. And the further away your job is from manual work, the larger the organization of which you are an employee, the more important it will be that you know how to convey your thoughts in writing or speaking. In the very large organization ….. this ability to express oneself is perhaps the most important of all the skills a person can posses.

Peter Drucker, Management Guru

Communication In The Workplace

The Role of Communication in Business

The Business Communication Process

The Role of Communication in Business

Why Business Depends on Communication

Communication is vital to every part of the business.

Information is managed and exchanged through many oral, written, and electronic form.

The Role of Communication in Business

Current Challenges in Business Communication The ongoing development of new information

technology.

- So what?

Increasing global nature of business.

- So what?

Growing Diversity in the workplace and in types of workplace.

- So what?

The Role of Communication in Business

Main Categories of Business Communication

Internal-operational

Example?

External- operational

Example?

Personal

Example?

The Role of Communication in Business

Communication Networks of the Organization

The Formal Network Consists of the official, more stable lines of

communication. Preferred forms or genres may vary from company to

company.

The Informal Network Consists largely of personal communications, and is

highly complex and ever changing. You can not control the informal network, can

influence it.

The Role of Communication in Business

Variation in Communication Activity by Business

How much and what kinds of communicating a business does depends on the nature of the business, its operating plan, its environment, its geographic dispersion, and the people involved.

Each business has its own particular culture, which profoundly affects and is affected by, its communication.

The officially publicized and the real company culture may not be the same.

The Business Communication Process

Business Communication as Problem Solving

Business communication is a problem solving activity.

Here, the problem is not only a negative situation that needs to be remedied; it can also be an opportunity to gain something positive.

Two types of problems: i) Well-defined. Ii) Ill- defined. Most business communication situations can be categorized as ill defined problem requiring analysis, creativity and judgment.

Heuristics can help solve business communication problems, but they must be adapted to each unique situation.

A Model of Business Communication

Contexts of Communication

Larger Context

The Relationship of the Communicators

Organizational Contexts

Professional Contexts

Personal Contexts

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Responding Message

Initial Message

Chosen Channel

Chosen Channel

Communicator 1’s World:

Organizational

Professional Personal

Communicator 2’s World:

Organizational

Professional Personal

The Larger Context

A Model of Business Communication

Process of Communication

1. Sensing a communication need

2. Defining the situation 3. Considering possible

communication strategies

4. Selecting a course of action

5. Composing the message

6. Sending the message

1. Receiving the message

2. Interpreting the message

3. Deciding on a response

4. Replying to the message

Communicator 1 Communicator 2

Business Communication:

The Bottom Line

The goal of business communication to create a shared understanding of business situations that will enable people to work successfully together.