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City of London
Advanced Apprenticeship in Business Administration -Level 3
Functional Skills –
Level 2 Maths
Level 2 English
Level 2 ICT
The Apprenticeship framework can also include
additional components designed to give the most
relevant skills and knowledge for the job.
Business Administration Apprenticeships
Administrators need a broad range of skills to
work efficiently and to help increase business
productivity. Skills shortages identified by
organisations include a lack of office and
administration skills, customer-handling skills,
technical and practical skills, oral
communication skills and IT skills, all of which
are covered within the Business
Administration Apprenticeship framework.
Business Administration Apprenticeships have
been in the top twenty apprenticeship
frameworks for a number of years, with
around 30,000 apprentices starting the
apprenticeship every year. The provisional
figure for 2013/14 has indicated that there
were over 31,000 starts on the Business
Administration apprenticeship.
This apprenticeship builds on the success of its
predecessor by using employer led, up to
date, flexible qualifications which meet the
changing skills needs of employers. It builds
in softer-skills such as communication, team
working, interpersonal skills and the ability to
reflect on personal learning.
What is an Apprenticeship? An Apprenticeship is a nationally recognised
programme that combines real work experience
with industry related-training. Apprentices earn
a wage and gain experience whilst working
towards a number of qualifications.
A Level 3 Customer Service Apprenticeship
further develops the knowledge and experience
apprentices have gained at Level 2, whilst
introducing more advanced technical skills
enabling them to take on greater responsibility
within their organisation.
Examples of Job Roles as a Business Administration Apprentice
Administration Officer/Executive
Administrative Team Leader/Office
Supervisor
Personal Assistant / Secretary
Apprenticeship Framework
There are a number of elements to each
Apprenticeship and this is called the framework.
Each Apprenticeship framework has four main
components:Competence Qualification –
Level 3 NVQ Diploma in Business Administration
Technical Knowledge Qualification –
Level 3 Certificate in Business Administration
Employment Rights and Responsibilities
What will the Apprentice be studying?
Competence units
Communicate in a business
environment
Manage personal and professional
development
Knowledge units
Principles of business communication
and information
Principles of administration
Principles of business
Additional Units of study:
Produce Business Documents
Store and retrieve information
Employees rights and responsibilities
Develop a presentation
Deliver a presentation
Organise and deliver customer service
Using email
Principles of leadership and
management
What next?
Level 4 Higher Apprenticeship in Business &
Professional Administration
Foundation Degrees in areas such as
business, business management, and
business administration
A range of business and management
undergraduate programmes
A range of business professional
qualifications at level 4 and above
A spectacular Apprentice Graduation
Ceremony held in the Corporation’s
historic buildings
What makes the City of London
Apprenticeships different…?
As a world-renowned organization, we have a
strong tradition of delivering Apprenticeships
dating back over 800 years. Our Apprenticeship
programmes are unique and offer many benefits
including:
A free service advertising service for
employers
A comprehensive Apprentice induction
Regular Employer and Apprentice Forums
An Apprentice network – helping
Apprentices share experiences and build
confidence
A spectacular Graduation Ceremonyheld in the Corporation’s historicbuildings
City of LondonAdult Skills & Community Learning
For more information and to applyContact the City of London Apprenticeship Team on 020 7332 1212/020 7332 3911 or email us [email protected]
