Business Communication Session 1- Aug 2010 (2)

8/3/2019 Business Communication Session 1- Aug 2010 (2)

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Introduction to Business

Communication


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Outline of Session

Communication Basics

Introduction to the Course


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The Magic Minute

Within 5-10 seconds of your entranceevery member of your audience will have

formed a subconscious opinion of you

In the next 50-55 seconds that opinion will

be confirmed, qualified, but almost never

undone


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When people judge your presentation style, which isthe weightage they give to each of these communication

components ?

ONE

Verbal Content

34%

Vocal Style

33%Body Language

33%

TWO

Verbal Content

50%

Vocal Style

30%

Body Language

20%

THREE

Verbal Content

7%

Vocal Style

48%

Body Language

55%


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When people first meet you ..

55% of the first impression is influenced by facialexpressions and body language.

38% by your voice.

Last (and the least!) in those first few moments only 7% is contributed by your words.

If people do not like what they see, or what you soundlike, they may not care about what you say.

Sources: Interact (Adler and

Rosenfeld), Interplay (Vederber andVederber)


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Over 90 percent of our communication successcan depend on our body language and vocal

skills


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What do I LOOK like?People tend to focus on what they can see:

Age Colour of skin Gender Appearance

Facial expressions Eye contact Movement

Your audience takes in a number of bits ofinformation about you, forming a composite of you.Body language is key to this impression formation.




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Body Language

Eye Contact

Facial Expression

Gestures

Posture Height / Weight

Clothes / Grooming




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Communication through Paralanguage

Vocal Characteristics

Pitch

Volume

Rate of speech

Quality of voice

Vocal interferences




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Most Presentations Fail Because

We pay too much attention to the power of

logic

And too little attention to our personal

contribution to the presentation


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Most important factor

Desire to Communicate

Nothing else matters.. Stuttering, regionalaccents..


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The Basic Communication Model

Message/Media

Receiver

Feedback/Response

Sender

Encoding

Decoding

NOISE


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Will Your Audience Hear What You

Mean?

Yesterday I watched a child playing

with a dog.


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Decoding..

Was the child a little girl or a boy?

How old was the child?

Where did this event take place?

What time of the day did the event occur?

What type of dog was it?

What colour?

Was the dog happy to play with the dog?

Why was I watching them play?


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Why was the message not decoded

properly???

What are the barriers to communication???


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Barriers 130 or more!!

Work Pressure Status, power

differences

Age differences

Geographic

distance

Failure to consult Distortion of

informationCultural

differences

Gender differences Physical

environment

Lack of feedback Illness Receiver weakness

Language Perceptual

selectivity

Judgemental

attitude


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Scope of Business

Communication Day-to-day Organizational Communication Meetings

Industrial Relations

Negotiating Interviewing

Crisis Management

Corporate Identity


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Business Communication:

Scope Media Relations Public Speaking

Newsletters

Management Conferences

Training

(Source: Penrose, Rasberry and Myers,Advanced Business Communication)


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Individual Level: Skills required

Writing letters, reports, memos, emails Telephones, Teleconferencing,Videoconferencing

Making business presentations Handling Meetings

Interviewing

Negotiating


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Q & A

Documents

Business Communication Session 1- Aug 2010 (2)