Cabinet Sensor Hardware Installation Manual · 2019-04-25 · Overview Cabinet sensors, known as ThermaNodes, ... The intended audience for this document includes SynapSense customers,

Cabinet Sensor Hardware Installation Manual

CABINET SENSOR HARDWARE INSTALLATION MANUAL

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Contents Overview ......................................................................................................................... 4

About this Installation Guide ............................................................................................ 6

Intended Audience ....................................................................................................... 6

Organization ................................................................................................................ 6

Document References ................................................................................................. 7

Document Conventions ............................................................................................... 7

Warnings and Precautions .............................................................................................. 8

Getting Started ................................................................................................................ 9

Required Hardware ...................................................................................................... 9

Required Software ....................................................................................................... 9

Required Tools and Materials ...................................................................................... 9

Installing ThermaNode EZ Cabinet Sensors ................................................................. 11

General Installation Guidelines .................................................................................. 11

Installation Process Flow ............................................................................................... 12

ThermaNode EZ Cabinet Sensor Kit Components ........................................................ 13

Sensor Placement ..................................................................................................... 15

Installing ThermaNode EZ Cabinet Sensor Kits ............................................................ 17

Preparing to Install ThermaNode EZs ........................................................................ 17

Mesh Door Cabinets .................................................................................................. 18

Installing ThermaNode EZs with Pin Badges ......................................................... 18

Installing ThermaNode EZs Using Cable ties ......................................................... 18

Solid Door and Open Frame Cabinets ....................................................................... 19

Installing the ThermaNode EZ using Brackets with Adhesive Strips ...................... 19

Installing the ThermaNode EZ Using Unistruts ...................................................... 21

Installing ThermaNode EZs with Cable ties .......................................................... 22

Dual Inlet Cabinet Configurations .............................................................................. 22

Validating and Commissioning the ThermaNode EZ ..................................................... 23


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ThermaNode EZ LEDs .................................................................................................. 25

Inspecting the Installation .............................................................................................. 26

Installing ThermaNode Cabinet Sensors ....................................................................... 27

General Installation Guidelines .................................................................................. 27

Installation Process Flow ............................................................................................... 28

ThermaNode Cabinet Sensor Kit Components ............................................................. 29

Sensor Placement ..................................................................................................... 31

Installing ThermaNode Cabinet Sensor Kits .................................................................. 33

Preparing to Install ThermaNode Sensor Kits ............................................................ 33

Mesh Door Cabinets .................................................................................................. 34

Installing the ThermaNode ..................................................................................... 34

Installing Intake Sensors ........................................................................................ 35

Installing Exhaust Sensors ..................................................................................... 36

Solid or Glass Door Cabinets .................................................................................... 37




Open Frame Cabinets ............................................................................................... 39




Installing Top Exhaust Sensors (via Fans) ................................................................ 41

Installing the Subfloor Sensor (Mesh, Solid or Glass Doors, or Open Frames) ..... 42

Dual Inlet Cabinet Installation .................................................................................... 42

Dual Inlet ThermaNode Cable Assembly ............................................................... 42

ThermaNode and Sensor Placement ..................................................................... 43

Installing the Dual Inlet Cabinet Sensor Cable Assembly ...................................... 43

Validating and Commissioning the ThermaNode Installation ........................................ 48

ThermaNode LEDs .................................................................................................... 49


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Inspecting the Installation .............................................................................................. 51

Appendix A – Common Cabinet Configurations ............................................................ 52

Rear Exhaust ............................................................................................................. 52

Rear Exhaust with Subfloor ....................................................................................... 52

Top (Chimney)/Rear Exhaust .................................................................................... 53

Top (Chimney)/Rear Exhaust with Subfloor ............................................................... 53

Appendix B – Battery Replacement............................................................................... 54

Appendix C – Environmental Monitoring System Commissioning Form........................ 56

FRM-007 Environmental Monitoring System ............................................................. 56

Appendix D – Technical Support and Return Material Authorization ............................. 68

Technical Support ...................................................................................................... 68

Opening a Technical Support Case ....................................................................... 68

Return Material Authorization ........................................................................................ 69

Returning SynapSense Products ........................................................................... 69

What Happens Next? ............................................................................................. 70


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Overview Cabinet sensors, known as ThermaNodes, measure temperature and humidity in and around cabinet areas and transmit collected data to the gateway. ThermaNodes also include the ability to connect additional thermistors using various cable assemblies.

The following cabinet sensor configurations are available.

ThermaNode EZ™ (wireless)

The ThermaNode EZ measures, collects, and transmits temperature information data to the gateway.

ThermaNode EZ-H™ (wireless) ThermaNode EZ-H (H denotes humidity) measures and transmits temperature and humidity data to the gateway. The water drop on the front label and “EH” on the back label distinguishes the EZ-H model.

For ThermaNode EZ Installation, see Installing ThermaNode EZ Cabinet Sensors.

NOTE: Throughout this document, the term ThermaNode EZ refers to the ThermaNode EZ and ThermaNode EZ-H.


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ThermaNode and Sensor Cable Assembly The ThermaNode cable assembly includes the ThermaNode transceiver node, temperature-sensing sensors, interconnect cabling, and quick-disconnects. An optional 36” cable extension is also included. These assemblies are specially built for a variety of cabinet racks, CRAH and CRAC units.

An optional subfloor sensor at the end of the Exhaust Cable Assembly measures air temperature in subfloor areas.

For ThermaNode installation, see Installing the ThermaNode and Sensor Cable Assembly.

NOTE: The term ThermaNode refers to the seven sensor/one ThermaNode cable assembly.


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About this Installation Guide This document provides instructions for installing the ThermaNode cabinet sensors kits provided by SynapSense to SynapSense-designated service companies or by the customer. Cabinet sensors kits come in several different configurations, each specifically tailored to the server cabinet configuration.

Intended Audience The intended audience for this document includes SynapSense customers, partners, and installers (or installation teams) who have received training from SynapSense prior to installing the hardware detailed in this document.

SynapSense “Tier 1” training is highly recommended for installation engineers and others who are installing cabinet sensor hardware or closely involved with the installation of data center optimization equipment.

Organization Table 1 summarizes the chapters and appendices of this guide.

Table 1 – Chapter and Appendix Summary

Chapter Description

Introduction Provides an overview describing ThermaNode EZ and ThermaNode cable assembly, and information about this guide

Getting Started Lists the hardware, software, tools, and additional material requirements for installing SynapSense cabinet sensor kits

Installing ThermaNode EZ Cabinet Sensors

Describes the steps to install the ThermaNode EZ cabinet sensors

Installing ThermaNode Cabinet Sensors Describes the steps to install the ThermaNode cabinet sensor cable assembly

Appendix A – Common Cabinet Configurations

Provides diagrams to illustrate the ThermaNode cable assembly configurations on rear exhaust and top (chimney)/rear exhaust cabinets.

Appendix B – Battery Replacement Provides instructions for replacing ThermaNode EZ and ThermaNode batteries

Appendix C – Environmental Monitoring System Commissioning Form

Provides lists of necessary information and checklists to commission an Environmental Monitoring System.


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Chapter Description

Appendix D - Technical Support and Return Material Authorization

Describes the process for contacting Technical Support, opening a Support Case, and the Return Material Authorization (RMA) process

Document References The documents listed in this section affect the activities in this installation. Refer to the appropriate document for user-specific information.

• SynapSense Software Installation Guide • Web Console™ User Guide • MapSense™ User Guide • Active Control™ User Guide

Document Conventions Table 2 defines the style conventions used throughout this document.

Table 2 – Installation Guide Style Conventions

Item Description

Bold and Blue Denotes text that a user types, clicks, presses, or taps, for example: Click OK

NOTE: Denotes exceptions to the rule and other important information

Denotes a warning

Denotes a safety warning of a physical or electrical nature


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Warnings and Precautions The following warnings and precautions pertain to cabinet sensor installation. Failure to adhere to warnings and precautions could result in physical injury or damage to equipment, which may void the warranty.

Warning: When performing subfloor work in a data center, do not to stress, crush, pull, or disconnect wiring and hoses running underneath electrical and data cables, leak detectors, etc. (including fire alarm/suppression systems).

Warning: Subfloor work poses significant trip/fall hazards and eye hazards from airflow-borne debris. Wear eye protection all times when removing or replacing floor tiles and when working in or around areas with removed tiles.

Warning: Do not touch data center electrical or computer/server equipment without approval from data center operators (including loose cables, pushcarts, and terminals).

Safety Warning: Installation of this equipment must be in accordance with local and national electrical codes.

Safety Warning: This product contains Lithium metal primary cell batteries, which are NOT rechargeable. Recharging can cause battery leakage or cause the safety release vent to open. Inadvertent charging can occur if battery installation is backwards. Dispose of batteries appropriately after use.

Safety Warning: Lithium metal batteries may pose a fire, explosion, or burn hazard if misused. Do not open battery, dispose of in fire, heat above 100° C (212° F), expose contents to water, recharge, put in backwards, mix with used or other battery types as this may cause the batteries to explode or leak and cause personal injury.

Safety Warning: Lithium metal batteries must be properly packed and shipped in accordance with transportation standards.

Safety Warning: Data centers may pose a risk of hearing loss. Use appropriate ear protection prior to entry into high-noise areas.


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Getting Started Required Hardware The required hardware for this installation is contained in the ThermaNode cabinet sensor kits.

• ThermaNode EZ Kit Components

• ThermaNode and Sensor Cable Assembly Kit Components

Required Software The environmental server requires the installation of the following SynapSense software:

• Web Console • MapSense (including optional Active Control software with MapSense project *.dlz file exported into

the Web Console)

Installation of SynapSense software takes place prior to hardware installation to prevent redundancy of hardware verification activities. Refer to the SynapSense Software, Web Console, and MapSense Installation Guides for more information.

Required Tools and Materials SynapSense Field Engineers or the contracted electricians need to bring the minimum tools and additional materials listed in Table 3 to the job site.

Table 3 – Required Tools and Materials

Item Description/Comments

Attire Proper dress and shoes for performing work in a data center (including areas inside the sub-floor and above ceiling tiles)

Ladder/Step Stool To access all areas of tall server cabinets

Additional Parts Spare Lithium metal AA batteries, sensor/cable clips, and brackets

Laptop To configure settings (for example Modbus gateway)

Cable ties Regular and plenum-rated cable ties

Tools Flashlight, diagonal cutters, utility knife, scissors, tile pullers, screwdrivers, torque wrench, pliers, wire strippers, and alcohol wipes

Multi-meter Measures voltage in power sources

Drill/Bits Drill pilot holes for enclosure mounting

Label Maker Create identification labels


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Item Description/Comments

Barcode scanner Use to scan ThermaNode EZ and ThermaNode MAC IDs

Digital Camera Document wiring for troubleshooting and customer documentation purposes)

Documentation

• A printed copy of this installation document • Web Console and MapSense User Guides • Printed MapSense layout of the data center showing installation locations

Identification Photo ID to present to data center security personnel


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Installing ThermaNode EZ Cabinet Sensors

General Installation Guidelines Be consistent. Match all installations in appearance including node/sensor locations, centering, wiring, and method for securing extra cable.

Be neat.

• Ensure cabling is straight and vertical or horizontal as much as possible • Install sensors and wiring down the centerline of the doors • Dual doors: Place sensors approximately one inch from the center-most edge of the mesh

Secure cables appropriately.

• Pull slack cable taut • Loop and tie extra cable securely at one or more of the sensor locations to prevent dangling. • For door loops:

• Properly size loops to prevent cable binding and pulling • Ensure front and rear doors open fully at the same time without cable binding • Secure loops near door hinge to allow proper door movement and cable clearance • Secure door side loops with cable ties or cable clips one inch from disconnects

Install clips properly.

• Clean surfaces thoroughly with alcohol wipes and allow cleaned surfaces to dry • Align clips neatly in the same direction as the wiring • Hold clip in place for 30 seconds to ensure adhesive bonding

Use cable ties where needed.

• Attach cable ties to the inside of door such that the locking mechanism is always on the inside • Use cable ties in adjacent holes of mesh door to keep the loop appearing on the outside as small as

possible • Use diagonal cutters to clip cable tie ends close to its locking mechanism


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Installation Process Flow Figure 1 illustrates the process flow for installing ThermaNode EZ cabinet sensors.

Figure 1 – ThermaNode EZ Cabinet Sensor Installation Process Flow


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ThermaNode EZ Cabinet Sensor Kit Components The ThermaNode EZ sensor kit includes the following components:

• ThermaNode EZ (contains two Lithium metal AA-size batteries)

• ThermaNode EZ measures temperature information only

• ThermaNode EZ-H measures temperature and humidity. A water drop (front) and EH on back label (bottom) distinguish the EZ-H model

NOTE: Throughout this document, the term ThermaNode EZ refers to ThermaNode EZ and EZ-H.

• (Optional) Flexible External Sensor collects environmental data for installations requiring external sensors

• Sensor Mounting Hardware • Pin Badge for mesh door cabinet

configurations


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• Inserting and Removing the ThermaNode EZ from a pin badge:

• Pin badge mounting tabs form a snug fit to the node mounting grooves. Insert by snapping the node into the mounting tabs and seat in the mounting grooves.

• Remove the node from the pin badge by removing and holding the pin badge and sliding the node to the from side to side.

NOTE: If accidental activation occurs, turn the ThermaNode EZ off and on by pressing and holding the ON/OFF button (shown above in blue) for five (5) seconds.

• Brackets for solid door and open frame configurations:

• Adhesive-backed bracket for solid doors and open frame cabinet configurations

• Unistrut bracket for rail groove installation (far right)


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• Connecting the Mounting Bracket to the ThermaNode

With the node cover facing outward, snap the node in between the mounting tabs on the bracket to seat the tabs in the mounting grooves.

Sensor Placement Sensor placement is important to ensure accurate cabinet temperature readings.

Sensors locations are at “U” levels and continue down the centerline of the cabinet.

This diagram illustrates common ThermaNode EZ configurations.


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IMPORTANT: Changing the physical location of a ThermaNode EZ also requires changing the location in SynapSense software. Please see the instructions for relocating a ThermaNode EZ in the Web Console User Guide 6.4, Chapter 5 – Additional Features section.

For other cabinet configurations, including rear exhaust and top exhaust with or without subfloors see Appendix A.


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Installing ThermaNode EZ Cabinet Sensor Kits This section provides the steps for installing ThermaNode EZs on mesh door, solid door, open frame, and dual inlet cabinet configurations. After installing the ThermaNode cabinet sensors, see Validating and Commissioning the ThermaNode EZ Installation to validate and commission the ThermaNode EZ. Finally, see Inspecting the Installation to complete the installation.

NOTE: The ThermaNode EZ sensors should be installed at least 15 ft. away from the Wi-Fi access point.

Preparing to Install ThermaNode EZs The SynapSense Field Engineer is responsible for confirming installation readiness and completing these steps:

1. Assure the following steps are complete: a. Required software is installed and configured. b. Gateways are installed and powered on. c. All products and tools necessary for installation are on site.

2. Verify the receipt of quantities and contents listed on packing/shipping list found in Box 1. a. Place kits in front of each cabinet numbers on the kit bag (or as numbered on the

printed MapSense layout). b. Verify install team has all necessary tools and additional materials to complete

installation and site is ready for installation. 3. For ThermaNodes with MAC IDs that have not yet been recorded or scanned, follow

these steps: a. Record the ThermaNode EZ or ThermaNode MAC IDs manually, or with a barcode

scanner and upload into MapSense. b. Access the site layout from the MapSense application. Refer to the MapSense

User Guide. c. Add and configure the appropriate ThermaNode EZ or ThermaNode objects and

associated IDs in the data center floor plan. 4. Export the MapSense project *.dlz file from MapSense for viewing in Web Console. 5. For cable assembly installations with subfloor sensors, determine where the subfloor

sensor routing will be located (rack and into the subfloor area).


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Mesh Door Cabinets Use pin badges or cable ties for installations on mesh door cabinets.

Installing ThermaNode EZs with Pin Badges

1. Remove the logo faceplate from the pin badge by turning the spring screw counter-clockwise.

2. From the inside of the door, position the node on the door and press the spring screw through the mesh. Position the “S” vents close to the door centerline.

3. On the outside of the door, attach the logo faceplate to the spring screw and tighten screw. Make sure the logo is face up.

4. Repeat the previous steps to install the next node according to the MapSense layout.

Proceed to Validating and Commissioning the ThermaNode EZ Installation.

Installing ThermaNode EZs Using Cable ties 1. Insert a cable tie through the mounting hole at each corner of the node. 2. Insert cable tie ends

through the mounting holes/surface provided positioning “S” vents close to the door centerline.

3. Secure on the inside of the cabinet.

4. Repeat the previous steps to mount the next node.



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Solid Door and Open Frame Cabinets Use brackets with adhesive backing or Unistrut brackets to install ThermaNode EZ kits on solid doors and open frame cabinets.

Installing the ThermaNode EZ using Brackets with Adhesive Strips 1. Clean area where

ThermaNode EZ will go and allow to dry thoroughly.

2. Remove adhesive strip covers from the bracket and install the node.

• Solid door: position “S” vents close to the door centerline.

• Open frame: point external sensor connector points toward the center of the cabinet

3. Press firmly for 30 seconds to ensure a secure bond.

4. Install the Bend N’ Stay for open frame cabinet configurations only: • Insert the Bend N’ Stay

external sensor into the external sensor connector.

• Position the Bend N’ Stay external sensor to the desire location. Do not bend or exert pressure in the first 3-4 inches from the sensor connector.

• See the following page to remove a Bend N’ Stay.

5. Repeat the previous steps as applicable to install the next node according to the MapSense layout.


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NOTE: If accidental activation occurs during installation, turn off the ThermaNode EZ by pressing and holding the ON/OFF button (shown above in blue) for five (5) seconds.

To remove a Bend N’ Stay:

1. Insert the end of a small (eyeglass) screwdriver into the Tab Release access hole under the external sensor connection.

2. Press inward to release the tongue tab and hold.

3. Grasp and gently remove the sensor connector.

Warning: DO NOT pull on the cables! This can damage the external sensors and cause loose connections.

Remember, the “no pressure, no bend zone” is the first three to four inches from the connector.


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Installing the ThermaNode EZ Using Unistruts 1. Connect the external sensor to the node

external sensor connector. 2. Position the node and bracket at the

desired location and press firmly until the unistrut bracket snaps into place in the rail groove.

3. Ensure the sensor hangs in the direct path of the airflow to ensure accurate data readings.

4. Repeat the previous steps to install the next node according to the MapSense layout.


Removing a ThermaNodeEZ from Unistrut Mounting

To remove the ThermaNode EZ from Unistrut mounting rail grooves, follow steps 1 and 2 as illustrated.


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Installing ThermaNode EZs with Cable ties If bracket installation methods do not work for the installation, use cable ties to install the node.

1. Insert a cable tie through the mounting hole at each corner of the node.

2. Insert cable tie ends through mounting holes/surface positioning “S” vents close to the door centerline.

3. Secure the cable tie on the inside of the cabinet and clip cable tie excess close to the locking mechanism.

4. Repeat the previous steps to mount the next node according to the MapSense layout.

Dual Inlet Cabinet Configurations The dual inlet cabinet has two cabinets with louvered exhaust vents (chimneys) positioned back-to-back and facing each other. Cabinet intake doors face outward and opposite of each other.

The diagram shows ThermaNode EZs on a dual inlet cabinet: two sensors on each intake side and one exhaust sensor at the top (chimney).

For mesh, solid door, or open frames, install the ThermaNode EZ according to the instructions provided in the previous sections: • Mesh Door Installation • Solid Door and Open Frame Installation


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Validating and Commissioning the ThermaNode EZ Validate and commission the ThermaNode EZ installation by checking sensor node operation and communication with the SynapSense Web Console software application. Refer to the Web Console User Guide for detailed information.

1. Verify all necessary installation activities (software installation, file exports, etc.) are complete.

2. Assure all peripheral hardware / software is powered on and functional (gateway, server, etc.).

3. Press and hold the ON/OFF button for two seconds to activate the node 4. Ensure LED light sequence initiates correctly (see the

following section ThermaNode EZ LEDs, Page 25). 5. Confirm sensor node operation and communication.

a. Open Web Console, select the data center from the Sites list.

b. Click the Data View tab and select Nodes from the Data View dropdown menu. Cabinet Node data displays.

c. Verify green checks for each installed node in the Status column.

• A red “X” in the Input columns indicates a problem. Ensure the node is ON, and check for loose connections or damaged wires.

• Turn node off and on, allowing at least 15-20 minutes to rejoin the network. d. Correct any errors and repeat the previous steps for software validation.


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e. Proceed to Inspecting the Installation to complete the installation.


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ThermaNode EZ LEDs

ThermaNode EZ communicates status via LEDs (Light Emitting Diodes), visible through a translucent plastic cover on the topside of the plastic case. Typically, the sequence from an OFF state to normal operations may last from 10 minutes to over an hour, depending on the network environment in the data center. The diagram explains the typical sequence of colors displayed when the ThermaNode EZ first activates and connects to the appropriate wireless network.

NOTE: In a high-noise environment, the LED toggles between red and blue for 5 seconds after 12 noise scan toggles, and then proceeds to the next color. This behavior indicates that the device is running in very noisy environment and may perform unreliably. When this behavior is observed, the installer should consider moving the device to a different location.


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Inspecting the Installation Inspect the installation to ensure appropriate sensor placement and a clean installation area.

1. Verify sensor placement.

• All sensors are positioned consistently between cabinets • Sensor placement is in the intake and exhaust (as needed) airflow path • Cable ties and clips do not interfere with fans or bind or rub against surfaces

2. Clear the installation area.

• Remove all debris and tools from the data center floor and cabinets (inside and top)

• Replace all floor tiles and close all cabinet doors • Properly dispose of all debris packaging, snipped cable tie ends, etc.


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Installing ThermaNode Cabinet Sensors This section describes specific procedures for installing ThermaNode cabinet sensor kits on these cabinet types. This chapter describes how to install the ThermaNode cabinet sensor kits on cabinets with mesh, solid, and no doors, or open frame cabinet configurations. Dual inlet cabinet configurations are also included.

General Installation Guidelines Be consistent. Match all installations in appearance including node/sensor locations, centering, wiring, and method for securing extra cable.

Be neat.

• Ensure cabling is straight and vertical or horizontal as much as possible • Install sensors and wiring down the centerline of the doors • Dual doors: Place sensors approximately one inch from the center-most edge of the mesh

Secure cables appropriately.

• Pull slack cable taut • Loop and tie extra cable securely at one or more of the sensor locations to prevent dangling. • For door loops:

• Properly size loops to prevent cable binding and pulling • Ensure front and rear doors open fully at the same time without cable binding • Secure loops near door hinge to allow proper door movement and cable clearance • Secure door side loops with cable ties or cable clips one inch from disconnects

Install clips properly.

• Clean surfaces thoroughly with alcohol wipes and allow cleaned surfaces to dry • Align clips neatly in the same direction as the wiring • Hold clip in place for 30 seconds to ensure adhesive bonding

Use cable ties where needed.

• Attach cable ties to the inside of door such that the locking mechanism is always on the inside • Use cable ties in adjacent holes of mesh door to keep the loop appearing on the outside as small as

possible • Use diagonal cutters to clip cable tie ends close to its locking mechanism.


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Installation Process Flow Figure 2 illustrates the process flow for installing cabinet sensors.

Figure 2 – ThermaNode Cabinet Sensor Installation Process Flow


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ThermaNode Cabinet Sensor Kit Components Cabinet sensor kits come in several different configurations, each tailored specifically for a particular server cabinet configuration.

The ThermaNode sensor kit includes the following components:

• ThermaNode(s)

• Pin-plug that accepts sensor assemblies

• Contains four Lithium metal AA-size batteries with its switch in the OFF state.

• Cabinet Door Sensor Cable Assemblies (varies with cabinet configurations). An optional subfloor sensor at the end of the Exhaust Cable Assembly measures air temperature in subfloor areas.

Adhesive backed cable clips

Use to clip cables to attach the cable assembly sensors and harness. Install clips on a clean surface (use alcohol wipes and allow to dry):

a. Align clips vertically or horizontally in the same direction as the wiring.

b. Remove adhesive backing and hold clip in place for 30 seconds to ensure bonding.


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3M Command Strips™

Use 3M Command Strips to adhere hardware components as needed. Install components with adhesive strip backing on a clean surface (use alcohol wipes and allow to dry):

1. Install 3M adhesive strips to the back of the SmartLink and power adaptor.

2. Position accordingly, remove the backing, and hold in place, pressing firmly for 30 seconds.


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Cable ties

Use cable ties to fasten components to mesh doors by inserting cable ties through each of the module mounting holes and around the mesh.

• Gather loose wire by making a small looping bundle and secure with cable ties • Attach cable ties to the inside of door such that the locking mechanism is always on the inside • Use cable ties in adjacent holes of mesh door to keep the loop appearing on the outside as small

as possible • Pull wire(s) taut to prevent slippage but not so tight as to cause pinched wiring or crushed

sensors • Use diagonal cutters to clip cable tie ends close to its locking mechanism

NOTE: A 36" extension cable is available for additional length between intake and exhaust sides.

Sensor Placement Sensors locations are at “U” levels and continue down the centerline of the cabinet at the top, middle, and bottom levels. Sensor placement is important to ensure accurate cabinet temperature readings.

NOTE: If sensor placement location changes from the original floor plan (such as moving to a different cabinet), be sure to update the floor plan in MapSense.

For double doors, install sensors on one door, approximately one inch from the edge of the mesh, farthest from the door hinge. Ensure disconnects are on the door side of the hinge to allow door removal.

An optional subfloor sensor, attached to the bottom disconnect of the exhaust sensor wiring, can be routed through a hole in a floor


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tile to monitor subfloor air temperature.

The following diagram describes the general sensor placement requirements for most installations.

NOTE: For ThermaNode and sensor installation on Dual Inlet configurations, refer to the Dual Inlet Cabinet Sensor Configuration section in this chapter. For other cabinet sensor installation and configurations, including rear exhaust and rear or top exhaust with or without subfloors, see Appendix A.


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Installing ThermaNode Cabinet Sensor Kits This section provides steps for installing the ThermaNode cable assembly in cabinets with mesh or solid doors, open frames, and dual inlets. See Appendix A for more information regarding rear exhaust and top exhaust cabinet configurations.

NOTE: The ThermaNode Sensor should be installed at least 15 ft. away from the Wi-Fi access point.

After installing the ThermaNode Cabinet Sensor Kits, see Validating and Commissioning the ThermaNode Installation. Finally, see Inspecting the Installation to complete the installation process.

Preparing to Install ThermaNode Sensor Kits The SynapSense Field Engineer is responsible for confirming installation readiness and completing these preparation steps:

1. Assure the following steps are complete:

• Required software is installed and configured. • Gateways are installed and powered on. • All products and tools necessary for installation are on site.

2. Verify the receipt of quantities and contents listed on packing/shipping list found in Box 1.

• Place kits in front of each cabinet numbers on the kit bag (or as numbered on the printed MapSense layout).

• Verify install team has all necessary tools and additional materials to complete installation and site is ready for installation.

3. For ThermaNodes with MAC IDs that have not yet been recorded or scanned, follow these steps:

• Record the ThermaNode MAC IDs manually, or with a barcode scanner and upload into MapSense.

• Access the site layout from the MapSense application. Refer to the MapSense User Guide.

• Add and configure the appropriate ThermaNode objects and associated IDs in the data center floor plan.

4. Export the MapSense project *.dlz file from MapSense for viewing in Web Console. 5. For cable assembly installations with subfloor sensors, determine where the subfloor

sensor routing will be located (rack and into the subfloor area).


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Mesh Door Cabinets Installing the ThermaNode 1. Plug the cable assembly into the ThermaNode

connector and remove adhesive strips from the back (if present).

2. Place cable assembly on top of cabinet to prevent strain on the ThermaNode connector during ThermaNode installation.

3. Align ThermaNode four inches off-center and four inches from the doorframe on the inside of door near the door hinge.

4. Secure ThermaNode to mesh by inserting cable ties through diagonally opposite holes. When securing the upper right cable tie to the ThermaNode, include the disconnect wiring for the exhaust sensor.

NOTE: For mesh doors with a solid panel, use 3M adhesive strips and attach ThermaNode to the panel ensuring the ThermaNode location allows for sensor installation on the mesh in the path of incoming airflow (close to hinge).


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Installing Intake Sensors The following describe how to install sensors on the intake side of mesh door cabinets.

IMPORTANT: • Align cabinet sensors on the inside

of the door along the centerline • Use cable ties to encircle and

secure sensors and wiring to the cabinet door

• Ensure the sensor points up • Leave ample cabling and loops

where cable spans door hinges to prevent pulling or pinching when opening and closing cabinet doors.

1. Install the top intake sensor along the door centerline and secure with a cable tie two-three inches from the ThermaNode.

2. Install middle intake sensor in line and under the top intake sensor.

3. Attach the bottom intake sensor under middle intake sensor.

• Pull extra wiring into a loop beneath the sensor and cable tie

• Install this sensor pointing up or down as cable length allows

• Loop excess cable hanging and cable tie at the lowest point to the mesh


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Installing Exhaust Sensors The following steps describe how to install sensors on the exhaust side of mesh door cabinets.

1. Install the top exhaust sensor along the centerline of the airflow path.

2. Install middle exhaust sensor, in line, and under the top exhaust sensor.

3. Install bottom exhaust under the middle exhaust sensor.

• Pull extra wiring into a loop beneath the sensor and cable tie.

• Install this sensor pointing up or down as cable length allows.

• Loop excess cable hanging and cable tie at the lowest point to the mesh.

Proceed to Installing the Subfloor Sensor (Mesh, Solid, or Glass Doors, or Open Frames) to install the optional subfloor sensor.

If the ThermaNode Cabinet Sensor Kit installation is complete, proceed to Validating and Commissioning the ThermaNode Installation.


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Solid or Glass Door Cabinets Installing the ThermaNode Follow these steps to mount the ThermaNode with adhesive strips on solid or glass door cabinets:

1. Attach adhesive strips to the back of ThermaNode (if not already present).

2. Clean area and allow area to dry. 3. Plug cable assembly into the ThermaNode

connector. 4. Place cable assembly on top of cabinet to

prevent strain on the ThermaNode connector during installation.

5. Remove adhesive covers from the strips and attach the ThermaNode.

6. Press in place for 30 seconds to ensure a secure bond.

7. Secure cable assembly wiring (disconnects) for intake and exhaust sensors with cable clips on both sides of ThermaNode to prevent strain on the connector

Installing Intake Sensors 1. Use adhesive-backed sensor clips to install intake sensors along

the center line at the top, middle and bottom of doors.

• Align cabinet sensors on the inside of the door along the centerline

• Use cable ties to encircle and secure sensors and wiring to the cabinet door

• Ensure the sensor points up • Leave ample cabling and loop where cable spans door hinges

to prevent pulling or pinching when opening and closing cabinet doors

2. Install the top intake sensor along the door centerline and secure with a cable tie two-three inches from the ThermaNode.

3. Install middle intake sensor in line and under the top intake sensor. 4. Attach the bottom intake sensor under middle intake sensor.

• Pull extra wiring into a loop beneath the sensor and cable tie


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• Install this sensor pointing up or down as cable length allows 5. Loop excess cable and cable tie at the lowest point to the mesh 6. Use adhesive-backed cable clips to secure extra cable lengths by wrapping

around post. 7. Pull loops taut and secure cables together using cable ties as needed. 8. Mount sensors with sensor clips to the cabinet left-

front vertical frame. Allow room for disconnecting the cable assembly if door is removed.

NOTE: If excess cable is hanging 2 inches or more below the sensor, loop the excess cable and secure above or below the sensor with a cable tie or cable clip and wrap excess cable around the post to secure.

Installing Exhaust Sensors Exhaust sensors configuration is down the centerline of the cabinet, in the path of the exhaust airflow. For double rear doors, exhaust sensors are on one door, approximately one inch from the edge of the mesh, farthest from the door hinge.

1. Install the top exhaust sensor along the airflow path centerline.

2. Install middle exhaust sensor in line and under the top exhaust sensor.

3. Install bottom exhaust (pointing up or down as cable length allows) under the middle exhaust sensor.

For all sensors:

• Pull extra wiring into a loop beneath the sensor and cable tie.

• Loop excess cable hanging and cable tie at the lowest point to the mesh

Proceed to Installing the Subfloor Sensor (Mesh, Solid or Glass Doors, or Open Frames) to install the optional subfloor sensor.



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Open Frame Cabinets Installing the ThermaNode Mount the ThermaNode with adhesive strips on open frame (no door) cabinets:

1. Attach adhesive strips to the back of ThermaNode (if not already present).

2. Clean area and allow area to dry thoroughly. 3. Plug cable assembly into the ThermaNode

connector. 4. Place cable assembly on top of cabinet to

prevent strain on the ThermaNode connector during installation.

5. Remove adhesive covers from the strips and install the ThermaNode and top sensor on the upper-left portion of the cabinet frame, close to the airflow.

6. Press in place for 30 seconds to ensure a secure bond.

7. Secure cable assembly wiring (disconnects) for intake and exhaust sensors with cable clips on both sides of the ThermaNode to prevent strain on the connector.

Installing Intake Sensors 1. Mount sensors with adhesive backed

sensor clips to the cabinet left-front vertical frame at the top, middle and bottom of the cabinet.

2. Secure extra cable lengths using adhesive-backed cable clips and wrap around post.

3. Pull cable loops taut and secure cables together using cable ties as needed.

4. Install sensors inside the cabinet front opening in the airflow path.

5. Install a cable clip and bundle extra wiring by wrapping it around the post.

NOTE: If excess cable is hanging 2 inches or


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more below the sensor, loop the excess cable and secure above or below the sensor with a cable tie or cable clip and wrap excess cable around the post to secure.

Installing Exhaust Sensors Mount sensors with sensor clips to the cabinet left-back vertical frame at the same heights as for intake sensors.

• Install sensors inside cabinet back opening in the exhaust airflow path.

• Install a cable clip and bundle extra wiring by wrapping it around the post.

• Use adhesive-backed cable clips to secure extra cable lengths by wrapping around post.

• Pull cable loops taut and secure cables together using cable ties as needed.

NOTE: If excess cable is hanging 2 inches or more below the sensor, loop the excess cable and secure above or below the sensor with a cable tie or cable clip and wrap excess cable around the post to secure.

Proceed to Installing the Subfloor Sensor (Mesh, Solid or Glass Doors, or Open Frames) to install the optional subfloor sensor.



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Installing Top Exhaust Sensors (via Fans) Top Exhaust sensors measure the air temperature expelled (via fans) from the top of a cabinet. Installing two sensors diagonally across the inside or outside of the cabinet gives the best cross-section of exhaust air temperatures.

The installation engineer determines the install location of these sensors (inside versus outside of cabinet). Typically, the fan closest to the ThermaNode and the fan diagonally across the cabinet (rear, opposite side) are install locations for these sensors.

See the diagram in Appendix A: Cabinet Installation – Top Exhaust for more information.

Warning: During installation, fans are usually spinning. To prevent cable ties from catching in the fan blades, bend the end into a small “J” loop and hook around grill cable. Keep tension on the tie to prevent loop from catching in the fan blades.

Complete the following steps to install top exhaust sensors in fan grills.

1. Locate a suitable installation area on the

fan grill where sensor and cabling from tangling in the fan blades. This is especially important when mounting sensors on the inside of top exhaust cabinets because the airflow can draw components into the blades.

2. Mount the sensor in the fan grill airflow path and secure with a cable tie or sensor clip.

3. Attach the second sensor to the rearmost, opposite side, using a cable tie or sensor clip.


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Installing the Subfloor Sensor (Mesh, Solid or Glass Doors, or Open Frames) 1. Locate an access hole in the

cabinet bottom and insert the subfloor sensor and cable.

2. Insert the subfloor sensor and cable through the access hole in the raised floor.

3. Using a tile puller, remove the floor tile adjacent to the area where subfloor sensor is located.

4. Secure the sensor to the subfloor stanchion with a plenum-rated cable tie.

5. Replace floor tile with tile puller.

Proceed to Validating and Commissioning the ThermaNode Installation.

Dual Inlet Cabinet Installation The dual inlet cabinet configuration has two cabinets with louvered vents (chimneys) positioned back-to-back with exhaust sides facing each other. Cabinet intake doors face outward and opposite of each other.

NOTE: In this section, cable assembly wiring is red, cable ties are yellow, and sensors are light blue.

Dual Inlet ThermaNode Cable Assembly The Dual Inlet Cabinet Sensor cable assembly installs on the outside of the cabinet doors and routes across the cabinet tops with a single exhaust sensor positioned between the exhaust chimneys.


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ThermaNode and Sensor Placement The ThermaNode is located on the outside top of the node side cabinet door.

Three intake sensors are located on each door.

One exhaust (reference) sensor is positioned between the exhaust chimneys.

Installing the Dual Inlet Cabinet Sensor Cable Assembly The Dual Inlet Cabinet sensor cable assembly includes 7-sensor and one ThermaNode. Complete these tasks to install the Dual Inlet cabinet cable assembly.

1. Clean cabinet surfaces thoroughly with alcohol wipes and allow cleaned surfaces to dry.

2. Prepare the cable assembly by moving the reference sensor to the middle of the assembly for placing between the chimneys to allow enough cable length for the chimney exhaust sensor.


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a. Disconnect the front/back door extension cable.

b. Disconnect the reference sensor extension cable.

c. Attach the exhaust string to the intake string.

d. Insert the initially disconnected cable extension (Step a.).

3. Install the ThermaNode.

a. If present, remove the 3M Command Strips from the back of ThermaNode.

b. Plug cable assembly into the ThermaNode connector.

c. Temporarily place cable assembly on top of cabinet to prevent strain on the ThermaNode connector. Allow enough slack to ensure there is no strain on cabling.

d. Align ThermaNode on the outside of door near the door hinge, approximately four inches off-center and four inches from the doorframe. This alignment allows easy access to scan the ThermaNode barcode.

e. Using cable ties, secure the ThermaNode to mesh by inserting cable ties through diagonally opposite holes (upper right and lower left corners).

4. Route the sensor cable assembly. a. Separate the non-node side cabling (three intake sensors and one exhaust

sensor) from the node side cabling. b. Lay out the non-node side cabling across the cabinet tops. c. Position the exhaust sensor near the chimney area. d. Drape the non-node intake sensors down the front of the non-node side cabinet

door.


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e. Install the cable clip on the node side of the cabinet doorframe across from ThermaNode.

f. Secure non-node side cabling in the cable clip (wrap around the post).

g. Place the non-node side cabling on top of cabinet while installing the node side sensors. Allow enough slack in cabling to form a sufficient door hinge loop.


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5. Install node side (intake) sensor cable assembly using cable ties to attach the top, middle, and bottom sensors. Ensure sensors point up and cable ties encircle cable and sensors. a. Install the top intake sensor along

the door centerline and secure with a cable tie two-three inches from the ThermaNode.

b. Install middle intake sensor in line and under the top intake sensor.

c. Install the bottom intake sensor, pointing up or down as cable length allows, under middle intake sensor.

d. Secure cable above and below each sensor with cable ties.

e. Pull extra cable in a loop beneath sensor and cable tie at the lowest point on the mesh.

f. Loop excess cable hanging and cable tie at the lowest point to the mesh.

g. Use adhesive-backed cable clips to secure extra cable lengths.

h. Leave ample cable and loops where cable spans door hinges to prevent cable pulling or pinching when opening and closing cabinet doors.

6. Route and secure the non-node (intake) side cable assembly. a. Install a cable clip on the non-node side

doorframe near the door hinge. b. Route the cabling to the cable clip and

secure by wrapping around the post. c. Ensure there is enough slack to form a

sufficient door hinge loop. d. Secure intake sensor cable to cabinet

door mesh using cable ties (in two places – see above).


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7. Install non-node side intake sensors using cable ties, attach the top, middle, and bottom intake sensors along the door centerline. a. Ensure sensors face up and cable tie

encircles the sensor and cable. b. Secure cable above and below each

sensor with cable ties. c. Install the top intake sensor along the

door centerline and secure with a cable tie.

d. Install middle intake sensor in line and under the top intake sensor.

e. Install the bottom intake sensor, pointing up or down as cable length allows, under middle intake sensor.

f. Loop extra cable beneath the bottom sensor and cable tie at the lowest point on the mesh.

8. Route top and node side cable assembly and install the exhaust sensor. a. Install cable clips on cabinet sides (door hinge sides) and on cabinet top (as

shown on right). b. Route cable assembly to the side

clip and wrap cabling around post to secure.

c. Ensure door hinge loop is large enough to prevent damage when cabinet door opens or closes.

d. Route cable to clips on the cabinet top and wrap cabling around post to secure.

e. Position the exhaust sensor midway in the chimney airflow path between cabinets.

f. Gather excess cabling on top of the cabinets and secure with cable ties or clips as needed

g. Secure cabling with cable ties.

9. Repeat above steps 8a. – d. and 8f.-g. to route the cable assembly on the non-node side and continue with the following section to validate and commission the installation.


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Validating and Commissioning the ThermaNode Installation Validate and commission the ThermaNode installation by activating the ThermaNode. Once activated, check the operation of the sensor and node and communication between these devices and the SynapSense Web Console software application.

Before beginning the following steps, first verify (with lead supervisor or installer) all necessary installation activities, including software installation and file exports are completed. Assure all peripheral hardware and software is powered on and functional (gateway, server, etc.).

• Power on the ThermaNode.

• Slide the switch in the recessed slot to the ON position. Ensure LED light sequence initiates properly (refer to ThermaNode LEDs in the following section for more information).

• If accidental activation occurs, reset node by sliding the switch to the OFF state, complete sensor installation, and reactivate node by sliding the switch to the ON position.

1. Inspect sensor-to-software communication to confirm sensor node operations and communications. Refer to the Web Console User Guide for detailed information.

2. Open Web Console.

3. Select the data center from the Sites list.

4. Click the Data View tab.

5. Select Nodes from the Data View: dropdown menu. A tabular view of the Cabinet Node data displays.

6. Verify green checkmarks for each installed node in


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the Status column.

7. Verify green checks for each installed node in the Status column.

A red “X” in the Input columns indicates a problem. Ensure the node is ON, and check for loose connections or damaged wires.

8. Turn node off and on, allowing at least 15-20 minutes to rejoin the network 9. Correct any errors and repeat the previous steps for software validation.

Proceed to Inspecting the Installation to complete the installation process

ThermaNode LEDs The ThermaNode communicates status via Light Emitting Diodes (LEDs) visible through a translucent plastic cover on the topside of the plastic case.

Typically, the sequence from an OFF state to normal operations may last from ten minutes to over an hour, depending on the network environment in the data center. The diagram below explains the typical sequence of colors displayed when the ThermaNode first activates and connects to the appropriate wireless network.


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NOTE: In a high-noise environment, the LED toggles between red and blue for 5 seconds after 12 noise scan toggles, and then proceeds to the next color. This behavior indicates that the device is running in very noisy environment and may perform unreliably. When this behavior is observed, the installer should consider moving the device to a different location.


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Inspecting the Installation Inspections ensure appropriate sensor placement, cable routing, and a clean installation area.

1. Verify cabinet cable assembly placement.

• Cabinet doors open wide without pulling cables backwards or forwards through the cabinet

• All cables are taut, loose cables are secured with clips and cable ties as needed

• Ensure enough slack in cabling prevents rubbing or chafing against sharp edges

• Verify the connecting cable between the intake and exhaust sensor assemblies is correct (across the top exterior of cabinets or inside across the ceiling of cabinets)

• Sensors are in the path of intake and exhaust airflow

• All sensors are straight and height is consistent between cabinets

• Sensor placement is in the intake airflow path (and exhaust if needed)

• Cable ties and clips do not interfere with fans or bind or rub against surfaces

2. Clear the installation area.

• Remove all debris and tools from the data center floor and cabinets (inside and top)

• Replace all floor tiles and close all cabinet doors

• Properly dispose of all packaging, snipped cable tie ends, etc.


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Appendix A – Common Cabinet Configurations This appendix describes the placement and routing of ThermaNode sensor kits for rear exhaust and top (chimney)/rear exhaust cabinet configurations.

The orange icons represent MapSense icons for airflow (blue – intake, red – exhaust).

Rear Exhaust This diagram depicts the installation of cabinet sensor kits on server cabinets with rear exhaust (airflow enters the front of cabinet and exits through the back of the cabinet).

Rear Exhaust with Subfloor This diagram depicts the installation of cabinet sensor kits on server cabinets with rear exhaust and subfloor (airflow enters the front of cabinet and exits through the back of the cabinet)


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Top (Chimney)/Rear Exhaust This diagram depicts the installation of cabinet sensor kits on server cabinets with top (chimney) and rear exhaust (airflow enters the front of the cabinet and exits out the top and rear of the cabinet).

Top (Chimney)/Rear Exhaust with Subfloor This diagram depicts the installation of cabinet sensor kits on server cabinets with top (chimney) and rear exhaust with subfloor (airflow enters the front of the cabinet and exits out the top and rear of the cabinet).


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Appendix B – Battery Replacement The appendix provides the steps to replace ThermaNode EZ and ThermaNode Lithium metal AA batteries.

ThermaNode EZ

The ThermaNode EZ comes with two preinstalled Lithium metal AA batteries.

1. Turn off the node: press and hold the ON/OFF button. 2. Remove the cover: press upwards on the grooved

lip.

3. Replace the batteries as displayed.

4. Replace the cover.

5. Turn on the node by pressing the ON/OFF button.

6. Ensure the LED sequence initiates properly.

ThermaNode

ThermaNodes come with four pre-installed Lithium metal AA batteries

1. Turn off the node: slide the recessed power switch to OFF. 2. Remove the node cover: use a small screwdriver to

lift the cover.

3. Replace the batteries as displayed.

4. Replace the cover.

5. Turn on the node by sliding the recessed switch.


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6. Ensure the LED sequence initiates properly

Note: Replace batteries with Energizer L91Lithium/Iron Disulfide AA or equivalent. Using incorrect battery types may damage equipment and/or compromise performance.


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Appendix C – Environmental Monitoring System Commissioning Form

FRM-007 Environmental Monitoring System Project Name Project Number Customer PO Number

Customer Name Site Name Site Address

Contacts Name Phone Number Email Address

Customer Main Contact

System Owner Contact

Customer PM

SynapSense PM


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Environmental Monitoring Commissioning Completion

Date: XX/XX/XXXX


58

Approvals

Tittle: Print Name: Signature: Contact #: Date:

SynapSense

Project Manager

Field Engineer

Customer

Customer Rep.

Site Network Information

Name Building/Rack Location

IP Address Software/ Firmware Ver.

Login username/password

01

Environmental Server


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02

Switch

03

Desktop PC

04

Laptop

05

Wireless Router

06

Wireless Repeater

07

Other:

SynapSense Gateways

01

02

03

04

05


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06

07

08

Project Information

Node Type Shipped

Qty.

Change Order

Qty.

Installed

Qty.

Spares

Qty.

RMA

Qty.

TOTAL

Qty.

01

CRAH Temp/Hum

02

Gateway

03

Pressure2 Assemblies

04

Rear Node Assemblies

05

Vertical LI String

06

SynapSense Server


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Total WSN Nodes

Environmental Server Specifications

Operating System Version/type:

Processor:

RAM:

Hard Disk Space/Available Disk Space:

Browser Type/Version:

Environmental Server Information

Server Type:

Customer or SynapSense Supplied/VM:

Environmental Install Drive:

MySQL Install Drive

MySQL Backup Drive:

MySQL Port:

LiveImaging Install Drive:

Device Manager Install Drive:

Reserved Ports


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List of Customer Applications:

SynapSense Software Login Information

Environmental Server Login/Password

SynapSense Web Console

User Name/Password

User Name/Password

SynapSense Console Address http://

Environmental Monitoring Commissioning Checklist

Checklist Item Description Notes

SynapSense Software Configuration

01

Site Network Information documented

02

Environmental Server Information documented


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03

SynapSense Software Information documented

04

Environmental Server/PC configured to local time

SynapSense Wireless Network (WSN)

05

Gateways configured and active in WSN (1 Master, others slave)

06

Gateway floor locations & labels correspond to MapSense locations

07

All active nodes visible in WSN

08

All unused nodes disabled

General Hardware Installation

09

All SynapSense hardware (servers, power cords, desktops, etc.) labeled

10

All SynapSense node floor space locations have corresponding labels

11

MapSense object names correspond to node labels

12

MapSense object types match installed node configurations

13

MapSense object locations correspond to floor space locations


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Server Rack ThermaNodes™

14

Verify cabinet doors open/close without pulling wiring harness forwards/backwards

15

Verify access to ThermaNode ON/OFF switch

16

Verify ThermaNode wiring harness installation:

3. Disconnects are properly located (able to remove doors)

4. Taut, secure & presentable, free from crimping, pinching, etc.

17

Verify Rack ThermaNode temperature sensors are optimally located

5. Top rack intake sensor installed 1-2U below top server

6. When no servers between top and middle sensors, no need to relocate

7. All sub-floor temp. sensors located in sub-floor space

CRAC/CRAH ThermaNodes™

18

Verify return and supply sensors locations (Return air inflow, Supply air outflow)


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19

Verify return and supply sensors located in respective airflow path

20

Verify CRAC/CRAH ThermaNode installation is in the supply air flow path

21

Verify sensor wiring harness does not rub against sharp edges or is able to get pinched

22

Verify sensor wiring harness does not obstruct possible maintenance

Pressure Nodes

23

Verify hose connections correspond to low (-) and high (+)pressure areas

24

Verify hose routing:

8. (-) low-pressure hose, route to side of server or outside plenum duct (avoiding rapid airflow)

9. (+) high pressure hose, route to sub-floor or inside plenum duct

25

Secure pressure nodes and verify for trip hazards

Validate Sensor Installation

26

Verify Server Rack ThermaNode Intake > exhaust temperatures

27

Verify CRAC/CRAH node return > supply air temperature


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28

Verify Pressure node data is (+) positive

Web Console

29 Verify necessary Alerts are enabled

30 Verify email server is configured (option)

31 Communicate active Alerts with site team

32 Create customer: user name and passwords

Training

33 Conduct Software and Hardware training

34 Provide Customer Support Information

Final

35 Run Support Dump

36 Copy last DL file

37 Attach WSN Screen Shot

Notes

RMA # Sensor Type Name Part No. Serial No. MAC ID

01

02

03

04

05

06

07

08

09


67

10

11

12

13

14

15

16

17

18

19

20


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Appendix D – Technical Support and Return Material Authorization This appendix describes how to contact Technical Support, open a Technical Support Case, and receive a Return Material Authorization (RMA) to return a SynapSense product for replacement. Not all problems will result in a RMA.

Technical Support For all technical support issues, contact SynapSense Technical Support: Tel: (916) 294-0110, option 2 Email: [email protected] Web: http://www.SynapSense.com Opening a Technical Support Case Follow these steps to open a Technical Support Case

1. Search the SynapSense Knowledge Base at http://www.synapsense.com/ (click Support Login at the top of the page) a. Login using your email and password. b. Search the knowledgebase for the symptom. If the knowledgebase solution does

not resolve the issue, enter a Technical Support Case.

2. Describe the following information: a. Symptoms or how to reproduce the problem. b. Damage to the product, such as dropping or exposure to condensing humidity. c. Attempted measures to resolve the problem. d. How long has it been in service? Include all information regarding the device history:

“Dead” on arrival? Failed upon initial installation? Failed after initial install, but nothing changed with the unit. Failed upon some subsequent action (moved, redeployed, SMOTA, etc.).

e. Part number (underside of most nodes). f. Serial number (underside of most nodes), typically beginning with PR or AM. g. MAC ID (on the exposed barcode label). h. Quantity.

mailto:[email protected]

http://www.synapsense.com/



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Return Material Authorization SynapSense products carry a one year warranty from date of purchase and have a low failure rate and most customer inquiries result in a solution without returning the product. It is important to SynapSense to provide a high quality product; therefore, all failures are taken seriously and we ask that all damaged or non-functional products be returned for root cause analysis.

When it is necessary to return a damaged or defective product, a Return Material Authorization (RMA) is required. Returns are only accepted with an accompanying RMA number issued by SynapSense Technical Support.

Returning SynapSense Products If a product supplied by SynapSense is suspected to be damaged or non-functional in any way, follow these steps to resolve the problem and, if necessary, return the product for replacement.

The procedure for returning damaged or non-functioning products is described below.


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a. Search the SynapSense Knowledge Base at http://www.synapsense.com/ (click Support Login at the top of the page)

b. Login using your email and password.

c. Search the knowledgebase for the symptom. If the knowledgebase solution does not resolve the issue, enter a Support Case.

d. Describe the following information: e. Symptoms or how to reproduce the

problem. f. Damage to the product, such as

dropping or exposure to condensing humidity.

g. Attempted measures to resolve the problem.

h. How long has it been in service? Include all information regarding the device history: “Dead” on arrival? Failed upon initial installation? Failed after initial install, but nothing changed with the unit. Failed upon some subsequent action (moved, redeployed, SMOTA, etc.).

i. Part number (underside of most nodes).

j. Serial number (underside of most nodes), typically beginning with PR or AM.

k. MAC ID (on the exposed barcode label).

l. Quantity.

What Happens Next? A Customer Support Engineer will contact you within one business day. The Engineer may ask additional questions or have you perform activities to attempt to resolve the issue. If the Engineer is unable to resolve the problem, you will be asked to return the product. A replacement product will be shipped to you at no charge.

Include the Support Case Number (RMA number) on the mailing/shipping label when



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returning the product. Products received without a valid RMA number are returned to the sender. Send returns to: SynapSense Corporation Customer Support RMA – RMA # ______________ 340 Palladio Parkway, Suite 530 Folsom, CA 95630

Documents

Cabinet Sensor Hardware Installation Manual · 2019-04-25 · Overview Cabinet sensors, known as ThermaNodes, ... The intended audience for this document includes SynapSense customers,