Cadder Housing Association

Cadder NewsSpring/Summer 2014

The newsletter of Cadder Housing Association Limited

PLANNING PERMISSION Approved

CADDER COMMUNITY CENTRE

Glasgow City Council grants planning permission for the

Association’s plans for a new community centre.

p10

Director’s ReportOur Estate Caretaking team continue to excel in the upkeep and maintenance of our area, as well undertake improvements to the general environment. Their overall work, but in particular the maintenance of shrub beds and open spaces has received excellent feedback from residents. We continue to provide employment opportunities through work placements and apprenticeships and it is evident through the work of our caretakers and trainees that this is allowing us to do more to improve Cadder. We always welcome ideas from residents on how we can further improve the area and will look to incorporate these into our work programmes. The new direct labour staff are

settling in well and attending to day to day repairs, as well as repairing empty homes ready to be re-let. We believe our new direct labour will provide a high quality and more responsive service to our tenants and we look forward to receiving your views on this new approach to the delivery of our repairs service.

The big project we are working on is to build a new community centre in Cadder and we are making good progress to secure the necessary funding for the ‘gold standard’ community centre facility. In recent months the City Council have given our plans for the new centre planning permission, also approved the sale of the land which included a grant

of £80,000 to off-set the City Property’s valuation. We hope to be on-site constructing the new community centre in the autumn 2014, although there are a few stages we need to go through before we start building the new centre. Going forward, once the development is on-site we will market the centre to maximise lettings and bookings for the new centre, which are essential to ensure we can cover our costs and make the centre viable and sustainable. I’ve previously spoken about the need for local residents to support our management of the community centre and we want to establish a Users Forum to oversee the development and running of the centre, also recruit volunteers in a range of

I would like to welcome you to the spring edition of the Cadder News and in the words of a the famous author, Leo Tolstoy, “ Spring is a time for plants and projects”. This quote certainly refl ects where the Association is currently at in our work to improve Cadder through our new Direct Labour, Estate Caretaking team and existing staff team, as well as our plans to build a new community centre.

2 Cadder Housing Association

EXTERNAL VIEW FROM SOUTH/EAST CORNER

12068GCADDER COMMUNITY CENTRE,20 FARA STREET,CADDER,GLASGOW

Director’s ReportKenny

This year the Association’s level of engagement has increased from ‘Low’ to ‘Medium’ in recognition of our reduced cash position following our £5.1million investment to improve our tenant’s homes through the Community Energy Saving Project (CESP), also our plans and the associated risks of the new proposed Community Centre in Cadder. The Association will provide

the Regulator with fi nancial information in the form of our:

· annual budget;

· business plan and 30 year fi nancial projections; and

· our quarterly management accounts throughout the year.

The Association’s Director, Kenny Mollins stated, “The review of our level of engagement was expected due to our regeneration work

and future plans for Cadder. We have taken a strategic decision following the CESP contract to keep cash in the bank low as opposed to borrowing additional sums and the associated costs this would incur at no benefi t to the Association. We have ambitious plans to develop a new community centre in Cadder and this presents a risk and was a major factor in the increased level of Regulator’s engagement with the Association.”

There is now nearly a third of the number of housing associations in Scotland that are ‘medium’ engagement with the Regulator due to a variety of reasons (61). The Regulator has set each association a Regulation Plan aimed at reassuring themselves that their primary objective is not compromised, or where this may be the case they provide the necessary support and assistance to improve the situation.

Spring/Summer 2014 Edition 3

The Scottish Housing Regulator (Regulator) regulates social landlords including housing associations and their primary objective is to “safeguard and promote the interests of current and future tenants of social landlords”. A key task for the Regulator each year is to assess the level of engagement for each landlord relating to their circumstances and activities.

activities and services in the new centre.

Each year we undertake a review of our business and update our key planning documents to inform our work and to mitigate any risks we may face. We completed a full review of our Business Plan in 2013 and the review this year has taken account of our responsibilities. We aim to continuously improve

the delivery of the housing service to our tenants and other customers, also refl ect the views and comments through our satisfaction surveys, complaints and other feedback we receive. Page 4/5 of the newsletter will outline the main strategic challenges and risks facing the Association this year.

I’m confi dent that together the Association working

with local residents, we can achieve our goals for this year and continue to improve our service and amenities in Cadder.

Associati on’s plans for 2014-15


The Association has completed a review of its key Business Planning documents, which included the development of our Internal Management Plan and Corporate Risk Register. These documents outline the tasks and targets the Association wants to achieve and will ensure we continue to improve our governance and services to our tenants and other customers.Our Internal Management Plan (I.M.P) sets out the Association’s vision; the strategic objectives to achieve the vision; and the main tasks and targets from each section’s work to contribute to the vision and strategic objectives.

Cadder Housing Association

The Association has completed a review of its key Business Planning documents, which included the development of our Internal Management Plan and Corporate Risk Register. These documents outline the tasks and targets the Association wants to achieve and will ensure we continue to improve our governance and services to our tenants

Our Internal Management Plan (I.M.P) sets out the Association’s vision; the strategic objectives to achieve the vision; and the main tasks and targets from each section’s work to contribute to the vision and strategic objectives.

OUR VISION FOR

CADDER IS:Cadder Housing Association aims

to provide high quality services,

be innovative in regeneration and

customer focussed to meet the

housing and community needs of

Cadder’s people.

• Provide a high quality housing service that is continually responsive to the needs and aspirations of our tenants and other customers;

• Embrace Social Inclusion through promoting equal opportunities and diversity, also maximise participation and consultation with relevant stakeholders in the delivery of our services;

• To develop Staff and Committee to ensure they have good knowledge and skills to excel

in their role within the Association;

• Pursue development, regeneration and wider role initiatives in close working with key partners with the aim of improving Cadder, as well as the quality of life and living conditions of tenants and residents in Cadder;

• Maintain the fi nancial viability of the Association through sound business planning and control.


The Association’s Chairperson, Linda Brown told the Cadder News: “Our comprehensive approach to the review of our business plans and risk management each year underpins the effective governance of the Association. It ensures we focus our resources to achieve key tasks in our work and activities aimed at continuing to provide a high quality housing service and to meet the needs and aspirations of our tenants and other customers”.

• Provide an excellent repairs and maintenance service to our tenants’ homes and the general environment;

• Maximise rental income through provision of support, assistance and appropriate action to tenants in rent arrears and to reduce rent loss from our empty properties;

• Support our tenants affected by Welfare Reform;

• Ensure tenants and other residents have peaceful of enjoyment of their homes and the local area through our work in dealing with estate management and anti-social behavior issues;

• Provide a quality factoring service;• Review our Business Plan and 30 year fi nancial

projections• Implement the review of pension

arrangements

• Implement the Scottish Housing Charter

• Review the Association’s Rules due to recent legislative and regulatory changes

• Undertake a Residents Satisfaction Survey

• Establish a Customer Services Working Group

• Undertake a review of our Equal Opportunities Policy

• Develop our plans for the proposed new Community Centre

• Develop programme of activities and maximise lettings for the centre

• Establish welfare facilities at Balmore Industrial Estate for the direct labour staff.

• Continue our work to provide employment opportunities to long term unemployed people through our work.

• Welfare Reform – Bedroom Tax / Universal Credit

• Development and management of the Cadder Community Centre

• The new Direct Labour does not provide a high quality service

• Increase in arrears due to economic position

• Welfare Rights service is unable to cope with demand for services from tenants and other residents due to increasing hardship caused

by welfare reform and the economic climate

• Failure to sustain viable fi nancial position

• Increased Pension defi cit where contributions and on-going subscriptions are not viable and sustainable.

• Glasgow City Council’s focus on the Commonwealth Games site and Transitional Regeneration Areas is detrimental to regeneration in Cadder

The main risks facing the Association in 2014-15 are:

The main tasks in our work for 2014-15 are as listed:

The Strategic Objectives to achieve our vision include:

Our Corporate Risk Register identifi es the main risks and includes issues affecting our tenants, the community and our work. Through the identifi cation of these risks we then consider the controls to mitigate their impact, thereby having a positive outcome for Cadder and its people.

Complaints received from our customers and other service users are essential for the Association in continually improving our services. The complaints received help us identify the areas of our services which need to be improved upon.

In the last year – April 2013 to March 2014 the

Association received a total of 107 complaints. Of the complaints received, 97% were responded to in full

The charts below show: types of complaints received by service area; number received by each stage in procedure; and the outcome of complaints

Complaints & Compliments

Maintenance -Re-active

Repairs

Maintenance - Planned Major

Repairs

Maintenance -General Services

51

20

31Housing

Services - Arrears

1

Factoring

4

Types of complaints receivedApril 2013 to March 2014

Complaints Stage - Outcomes April 2013 to March 2014

Complaints Resolved - Outcomes April 2013 to March 2014

80

19

81 1

Examples of complaints received during the year:

(i) Following the completion of the Community Energy Saving Project (CESP) some complaints were received regarding outstanding work. All complaints received were dealt with under our Complaint Procedure, within timescales and in joint working with British Gas.

(ii) Complaints received regarding contractors not turning up on agreed days. These types of complaints were dealt with as Stage 1 complaints and in the majority of cases were resolved at the time of contact with the complainer.

(iii) Other complaints have included wrong information on invoices, standards of close cleaning and complaints regarding the cost of the estate management service charge fee.

85

422

Stage 1 - Level 1 -

5 Working Days

Stage 1 - Level 2 -

Ext. Further 5 Working

Days

Stage 2 - Level 1 -

20 Working

Days

Upheld - Satisfi ed - No further

action

Upheld - Dissatisfi ed

- No further action

Not Upheld - Satisfi ed - No further

action

Not Upheld - Satisfaction

unknown

Upheld - Satisfaction

unkown

There were 2 complaints outstanding at 31 March 2014.

How do I hear more about the Association’s work?


How do I hear more about the Association’s work? How could

I get

involved?

I’d like the Association to hear my views on

their services!

The Association is pleased to confirm

that it is in the process of setting up

a Customer Services Working Group,

which will consist of local residents and

have a main aim of providing residents

with the opportunity to inform how we

deliver our services.

If you have an interest in Cadder and the

services we deliver and are looking for

the opportunity to get involved and learn

new skills, the Customer Services Working

Group may be of interest to you.

It will provide an opportunity to work with

us to make the service improvements

residents want.

This is a role where you can help make a

difference and get involved assessing all

aspects of what we do, such as customer

service, repairs, anti-social behaviour and

the management of the environment.

We are also keen for the group to have a

key role influencing the report we provide

to local residents outlining how we perform

against the Scottish Social Housing Charter.

Please contact John McShane, Housing

Services Manager, if you would like to

volunteer for the Customer Services

Working Group.

Customer Services Working Group



Kenny Mollins

Director

John Campbell – Technical Services Offi cer

Linda Niven – Maintenance Co-ordinator

Debbie Martin – Admin Assistant

Kevin McAllan – Technical Services Manager

Technical

Services

Kenny Mollins

Meet the TeamIn the last 18 months there has been a review of the Association’s staff structure with greater emphasis on bringing services provided by consultants, contractors and external agencies in house.

The review is now complete and we now are able to present the full staff team that will deliver our housing service to our tenants and other customers.

Finance & Corporate ServicesAnne Smith – Finance & Corporate Services Mgr.

Barry Wolfe – Finance Assistant

Sandra McPhee – Corporate Services Offi cer

(Pictured left to right)


Back rowAllan MacKenzie – Estate CaretakerConnor Mowat - Apprentice Estate CaretakerSteven McLaughlin – Estate CaretakerJohn Paul Armstrong – Chargehand Estate CaretakerFront Row

Dylan Connor - Apprentice Estate CaretakerJames Tinney - Apprentice Estate CaretakerJohn Melvin – Estate Caretaker

Michael Kirwan – Electrician

Stuart Heaney – Joiner

Malcolm McDonald – Foreman

Gerry Hendrick – Handyperson

Alex Kennedy – Plumber

Allan Grant - Painter

Direct Labour

Organisation

Estate Caretaking Team

Back row

Direct Labour

OrganisationOrganisation

Lisa McCaig – Welfare Rights Offi cer

Jean Wingate – Housing Services Assistant

Elaine Haldane – Housing Services Offi cer

John McShane – Housing Services Manager

Julie Kelly – Housing Services Offi cer

Lyndsey Bain – Housing Services Assistant

Housing Services Team

The Association has achieved signifi cant milestones in recent months towards our goal of building a new community centre in Cadder. In January 2014 the City Council granted planning permission to the Association’s plans, this was followed by the Council Committee’s decision in April to sell the land for £1. The Council have given the Association a grant of £80,000 to off-set City Property’s valuation.

The Association’s Director, Kenny Mollins said, “There continues to be much work for the Association and its partners to do to deliver the new proposed community centre. We’re nearing a critical stage in the development process and listed is the timeline of key events and milestones, which will hopefully allow us to deliver the new centre for Cadder and its people”.

The Association has secured nearly £1.6million towards an estimated build cost of £2.9million for the ‘gold standard’ community centre option. The other funding we are pursuing includes the Big Lottery’s Growing Community Assets Fund and Climate

Challenge Fund (CCF) and we should have a decision on these applications in June 2014.

Our Design Team led by Cooper & Cromar Architects have worked tireously to develop the plans and meet challenging timescales in the development process. They have recently completed detailed plans and submitted these to the City Council’s Building Control department for the building warrant.

Regenerati on of Cadder -Community Centre Development

10

June 14 Decision on funding applications by Big Lottery and the CCF

- Decision on Building Warrant application

July 14Issue tender for contractor to build the new centre

Sept 14Appointment of contractor

Oct 14Site Start

Establish a Users Forum

Commence marketing of new centre

Oct 15Completion of new community centre

Closure of existing community centre and development of Association’s new offi ce

Spring 16Association’s new offi ce will open

£2.9m

£1.6m

£0m

GOAL

The Association is pleased to confirm that the Big Lottery

has agreed to fund a newly created post of Finance Access Officer as part of a successful bid to the Big Lottery’s Support and Connect Fund.

Once appointed, the Finance Access Officer will assist tenants and residents affected

by the Coalition Government’s welfare reform measures.

The Association has seen at firsthand how residents have been adversely impacted by welfare reform. We know that many of our tenants have been affected by the Bedroom Tax, benefit sanctions and overall economic conditions. The Finance Access Officer will complement the ongoing work of the Housing Management

department and our welfare rights and debt / money advice services.

The new service will provide financial literacy and computer training to residents as there is an increasing expectation by the Department of Work & Pensions for claimants to apply for benefits on-line. Another key role will be to educate and work with residents to ensure they can make their claim for the planned introduction of Universal Credit payments and ensure they have access to financial products and services.

Welfare Rights Service – Here to Help You


Finance Access Officer

We know that the benefits system can be complex and frustrating. Our Welfare Rights Officer, Lisa McCaig, is on hand to help tenants with queries and claims. Lisa can help with a wide range of benefits matters, such as:

Housing Benefit; Disability Living Allowance; Personal Independence Payment; Tax Credits; Council Tax Reduction Scheme; Scottish Welfare

Fund (Community Care Grants / Crisis Grants); Discretionary Housing Payment; Job Seekers Allowance; Income Support; Employment & Support Allowance; Attendance Allowance; Carers Allowance; Pension Credit.

Lisa can also help tenants appeal any benefit claims that have been stopped or turned down.

Since joining the Association in November 2013, Lisa has helped tenants claim £115,000 in benefits.

The Association has noticed an increasing amount of tenants having their benefits stopped or reduced by the Department of Work & Pensions (DWP).

If you are claiming Job Seekers Allowance or Employment & Support Allowance and fail to do what the DWP expects of you, a sanction ranging from 4 weeks to 3 years can be placed on your benefit claim. The DWP can apply a sanction if a claimant does not suitably demonstrate that he or she is actively looking for work or complying with work related activities.

You are welcome to make an appointment with Lisa if you are affected by a DWP sanction.

Benefit SanctionsAre you affected by the Bedroom Tax or struggling to pay your rent as a result other financial issues? If so, you may be entitled to Discretionary Housing Payment (DHP).

Glasgow City Council is responsible for assessing DHP claims and has recently announced that £6.2million has been awarded for DHP payments in 2014/15. The Association has already helped

a large number of tenants to successfully claim DHP.

Don’t miss out! Contact the Association for advice or assistance in claiming DHP. You can obtain a DHP claim form from the Association’s offices, any Glasgow City Council Housing Benefit Office or by visiting www.glasgow.gov.uk. Alternatively, you can make a DHP claim by telephone (0141 287 5050).

Bedroom Tax : Have you applied for DHP?

Extra Room Allowance If you or your partner require the assistance of an overnight carer you could be entitled to Extra Room Allowance (ERA). A number of Association tenants have already been awarded ERA, resulting in their Bedroom Tax charge being removed. This benefit is separate from DHP. You can apply for ERA by contacting the Association.

As many residents will be aware by now, Possibilities for Each & Every Kid – PEEK, having been providing play facilities for Cadder’s kids since 2012. PEEK hold outdoor play sessions every Monday and Wednesday afternoons on Skirsa Square and a Funclub in the Cadder Community

Centre each Thursday afternoon. These are open to all Cadder children aged 5-13 years and are free of charge.

PEEK had a very successful Spring Break fortnight in Cadder. Children from the east joined kids in Cadder to enjoy an EGGCELLENT week and

some Treemania fun... and the week was topped off with a visit to the Peoples Palace and lovely Easter eggs for all the kids.

If you are interested PEEK’s activities, you can contact either Michaela Munro or Kirsty Forsyth on 0141 554 3068.

Fun with


PEEK Activities in Cadder:

Street Play – Monday 3.30pm – 5pmmeeting at Skirsa sq.

Street Play – Wednesday 3.30pm – 5pmmeeting at Skirsa sq.

Funclub – Thursday 4.30pm – 6pmCadder Community Centre

We are pleased to announce that the annual Cadder Garden Competition will be held again this year. Last year’s competition did not take place as a result of the unavoidable disruption to many gardens, which was caused by the extensive improvement works to many properties.

The Association appreciates the hard work that many of its residents put into their gardens and the area is fortunate to have so many well maintained gardens. The Association’s annual competition is our way of recognising these efforts and saying ‘Thank you’.

Judging will take place over the two Housing Offi cer areas during the fi rst week in July. Categories will consist of the best gardens, best balcony, most improved and the overall winner.

Garden Competi ti on Finding it diffi cult to maintain your garden? If you are struggling to maintain your garden, you may be eligible to receive help from Glasgow City Council’s Garden Maintenance Scheme. Accepted gardens receive eight grass cuts and three hedge trims per year. You must be either over 70 years of age or have a medical condition which prevents you from maintaining your garden. There must be no other able bodied person in your household, who is aged between16 – 69. Application forms are available from the Association or Glasgow City Council (www.glasgow.gov.uk / 287-5064). The scheme is open to tenants and owner occupiers.

Kids from Cadder and the east end enjoy some fun in the Cadder woods during the spring break.

Your views

2

RENT, MANAGEMENT FEE

& SERVICE CHARGE

REVIEW 2014/15 &

RENT SETTING POLICY REVIEW

Your Views

Following our rent and factoring management fee increase consultation, the Association’s Management Committee at their meeting on 27 February agreed upon an increase of 4.7% being applied from 1 April 2014.

We initially indicated that an increase of 5.2% would be required to be applied to rent and management fee charges and this was subsequently reduced to 4.7% as a result of the rate of infl ation reducing.

In making this decision, the Committee took account of the funding the Association requires in order to continue to provide services to our tenants and owners in conjunction with meeting the requirements of our Business Plan.

Rent IncreaseAs tenants will be aware, the Association recently carried out signifi cant works to a large number of properties through the Community Energy savings Programme (CESP). These consisted of:

External cladding, new heating systems, new double glazing, loft insulation, external paintwork, renewal of guttering / downpipes, renewal of canopies, balcony repairs.

The Association was required to provide funding of £5.1million to carry out these improvements, which all but cleared our fi nancial

reserves. It is important that the Association replenishes its reserves to an acceptable level and has available monies to fund the new loan facility, which the Association was required to borrow as a result of CESP.

We were pleased to note the high satisfaction levels with the works and the reduced heating bills enjoyed by many residents as a result of the improvements.

In addition to the above, we also intend to commence a kitchen and bathroom renewal programme in the near future.

Factoring Management Fee Increase Committee also took account of the Association’s increased administration levels in its factoring role for owner occupiers when considering the level of increase for 2014/15. This included complying with the requirements of the Property Factors (Scotland) Act 2011. The Association will be carrying out a review of the Management Fee for owner occupiers during 2015/16.

Service Charge Increase Approval was also given for an uplift of 4.7% to be applied to service charges (close cleaning and Estate Management fee) to refl ect the required upkeep and renewal of plant, equipment and materials, which are necessary to ensure the

continued high delivery of services.

The Association also provides an extensive estate management service to the community. This service helps to maintain the Cadder neighbourhood to a high standard and we are required to have suitable funding in place to continue the delivery of this service.

Please get in touch with the Association if you are concerned about being able to pay your rent or factoring charge. The Association can check to make sure you are receiving all the fi nancial assistance you are entitled to. We provide welfare rights and money / debt advice services, which are free of charge and confi dential.

HOUSING MANAGEMENT AND MAINTENANCE

Rent & Management Fee Increase – 2014/15


The annual Painting programme has re-commenced in Scapa Street with properties at 43- 55 being the first to be tackled. Once again the work will be carried out by our talented qualified painters assisted by trainees.

It is proposed that the following addresses will be carried out this financial year to be completed by March 2015:

• 7-37 Scapa Street• 66 Skirsa Street• 6-24 Vaila Street• 8-26 Tresta RoadThis will depend on the outcome of proprietors meetings with owners to be held shortly to discuss the specification, the cost of the work and achieve agreement to the work proceeding. Tenants and owners will be able to choose the colour of the close painting from a range of colours and the

majority of those who make a choice will determine the winning colour. This year the work at Scapa

Street and Tresta Road will be complemented by the painting of the galvanised railings.



Painting Programme

The properties in Cadder look so much better following the renderwork and other improvements that were carried out during the Community Energy Savings Programme. However there are other tasks that have to resolved in Herma Street.

The tiled walls at the entrances to the tenement properties need to be stripped back to ensure that the paint adheres

properly without peeling. This work is in progress and will be carried out and completed to each close with a specialist priming paint prior to being overcoated.

We are also aware that the render at the bottom of some closes has spalled and requires to be repaired. This was out with the scope of the CESP contract.

We will be assessing the render and painterwork of the solumns in each close and deciding on the best course of action.

Herma Street Painting Issues

Every year our Estate Caretakers embark on their Summer Programme of works. This is helped by additional trainees who assist our full time caretakers and apprentices.

This year the following core work will be carried out:

• close cleaning and close entry cleans

• bin shed clean outs

• back court and estate litter picks

• bulk uplift service

• grass cutting to communal areas and back courts

• shrub maintenance to communal areas

• back courts and garden maintenance

There are ad hoc works that are carried out each year.

Recently some new planting areas were developed at the entrance to Scapa Street near the telephone box. Further work is in progress to tidy the entrance path next to 55 Scapa Street and some brickwork repairs will be carried out to damaged areas at the retaining wall. New planting areas are being developed at Langa Street and Inga Street and to the sloping pathway between Tresta Road and Skirsa Street known locally as the Snakey. The provision of new planting needs time to become established and there has been vandalism at a few locations. Sadly this has been the case at Tresta Road with damage to plants by vandals at the new planting area. However at this locus there is a high level of water run off which also affects the plants with top soil being washed

away and the earth becoming waterlogged. The team are reviewing what needs to be done as the work carried out hasn’t been successful.

During the Summer the team will also be painting the galvanised railings throughout Cadder. This involves a special wash to the galvanised surfaces prior to priming, undercoating and providing a finishing coat to the railings.



Estate Caretaking Summer Programme

3

Beneficiary logos Colours

We'd like you to use our logo in colour where possible.

Printers match colour by using the Pantone matching system (PMS). These references give the ‘recipe’ so printers can reproduce colours accurately. The Pantone references for beneficiary logo colours are on the right. You should note that each Pantone colour will add an extra plate to the printing process, which may add to the cost.

If the job you are printing is four-colour process (CMYK) you can use the CMYK formulas shown to simulate the Pantone colours, with no additional cost.

RGB colour references are only for on-screen use, for example PowerPoint or your website.

Please try to use the master logo in colour if you can. If there is some restriction, for example limited colour printing, then you can use the logo in black only or reversed- out of a solid block of colour.

Remember, printing in dark colours means people can see a white reversed-out logo clearer than they could on lighter colours.

National Lottery Logo and TextPantone 2747C100 M90 Y0 K20R29 G31 B119

ScotlandPantone 541C100 M61 Y0 K45R15 G69 B121

Awards for All TextPantone Cool Grey 11C0 M0 Y0 K68R115 G114 B114

WhiteC0 M0 Y0 K0R255 G255 B255

Beneficiary logo colours

2

CADDER HILLS CAFEIN THE CADDER COMMUNITY CENTRE

Have a bowl of

homemade soup

or a snack

TEA / COFFEE

Every Wednesday 12.30 until 2.30p.m.

THIS IS A FREE WEEKLY EVENT - EVERYONEWELCOME!If you wishto become avolunteer in the

café, please contact Sandra McPheeon 945 6708DROP IN FOR A BLETHA!

Emergency Repairs0800 595 595

Out of Hours Homeless Service0800 838 502

Bulk Uplift0141 287 9700

Crime Stoppers 0800 555 111

Noise Team 0141 287 6688

Maryhill Police101

Environmental Health0141 287 9700

Scottish Power0845 272 7999

Scottish Water0845 600 8855

Gas Leaks0800 111 999

Housing Benefi t 0141 287 5050

Maryhill Citizens Advice0141 946 6373

Tax Credit Helpline0845 300 3900

Jobseekers Direct0845 60 60 234

Glasgow City Council0141 287 2000

Opening hours: Mon – Thu (9am – 4.30pm); Fri (9am-4.00pm). We are closed on the last Wednesday morning of each month for staff training and open from 1pm-6pm.

Emergency / UsefulTelephone Numbers

Cadder Housing Association Ltd - 66 Skirsa Street, Glasgow G23 5BATelephone: 0141 945 3282 • Fax: 0141 948 0163

E-mail: [email protected] • www.cadderha.co.uk

Scottish Registered Charity – SC036455

Documents

Cadder Housing Association