CALIFORNIA PUBLIC HIGHER EDUCATION - …uknowledgeshare.com/wp-content/uploads/Conference... · · 2014-09-15Welcome to the 2014 California Public Higher Education, ... University

CALIFORNIA PUBLIC HIGHER EDUCATION, COLLABORATIVE BUSINESS AND ADMINISTRATIVE

SERVICES CONFERENCE

August 21-22, 2014

California State

UniverSity

California CommUnity

CollegeS

UniverSity of

California

COLLABORATIVE BUSINESS AND ADMINISTRATIVE SERVICES CONFERENCEaugust 21-22, 2014CSU east Bay Campus

PROgRAM CONTENTSPage 1 Welcome & Program ContentsPage 2 Conference At-a-Glance Page 4 Session DescriptionsPage 6 Speaker BiographiesPage 14 About the California State UniversityPage 15 About the California Community CollegesPage 16 About the University of CaliforniaPage 17 Directions, Public Transport, and ParkingPage 18 CSU East Bay Campus MapPage 20 Conference SponsorsPage 21 Featured Sponsor

Welcome to the 2014 California Public Higher Education, Collaborative Business and Administrative Services Conference. For the second time, the University of California, the California State University, and now the California Community Colleges come together to improve administrative performance, service, and outcomes for our students. The theme for this year is Exploring New Opportunities; Addressing Common Challenges. We are focused on building collaborations and coalitions, coordinating cooperative procurement, and sharing services.

We encourage your active participation at the conference and want to facilitate continued collaboration over the next year, looking for opportunities to draw on the combined size, resources, talents, and capabilities of our institutions; working smarter, looking for synergies.

All of our sessions have time allocated for open discussions and question/answer breaks, in order to give you an opportunity to find new ideas, meet new colleagues from across California, and bring a few interesting things back to your organization when you return to the office.

Sincerely,

Cathy O’Sullivan Michael RedmondUniversity of California California State [email protected] [email protected] (510) 987-0121 (562) 951-4345

COLLABORATIVE BUSINESS AND ADMINISTRATIVE SERVICES CONFERENCE 1

Conference At-a-glance

THURSDAY, AUgUST 21, 2014

8:00 – 9:30 Continental Breakfast and Registration 9:30 – 10:00 CONFERENCE KICK-OFF Michael P. Redmond, Acting Assistant Vice Chancellor, Headquarters Budget, Security, and Strategic Initiatives, CSU Office of the Chancellor Cathy O’Sullivan, Interim Chief of Staff to CFO & UC Director, Working Smarter, UC Office of the President WELCOMINg REMARKS Dr. Leroy Morishita, President, CSU East Bay 10:00 – 11:30 Keynote aDDreSS Mind the gap: getting Actionable Data on Teaching Activities and Costs Dr. William F. Massy, Professor Emeritus of Education & Business Administration, Stanford University 11:30 - 12:30 Lunch Sponsor Spotlight 12:30 - 1:15 CHief finanCial offiCerS Panel Exploring New Opportunities; Addressing Common Challenges Dan Dooley, Senior Vice President, UC Office of the President Steve Relyea, Executive Vice Chancellor and CFO, CSU Office of the Chancellor Dan Troy, Vice Chancellor of College Finance & Facilities Planning, CCC Chancellor’s Office 1:15 – 1:30 Break 1:30 - 2:30 CooPerative ProCUrement Panel Strategies for Collaborative and Coordinated Purchasing William Cooper, Associate Vice President and Chief Procurement Officer, UC Office of the President Tom Roberts, Director, Contract Services & Procurement, CSU Office of the Chancellor Joseph Quintana, Vice President of Program Development, Foundation for California Community Colleges 2:30 – 3:00 Networking Break 3:00 - 4:00 BreaKoUt SeSSionS Stone Soup: Building and Maintaining Effective Collaborations Sue DeRosa, Director, Sponsored Programs, CSU Office of the Chancellor Eddie Choy, Director, ATS Contracts Management, CSU Office of the Chancellor Wendy Streitz, Executive Director, Research Policy Analysis & Coordination, UC Office of the President

Parking Management Solutions: Innovation through Partnership in Public Higher Education Amy Bigg, Parking and Support Services Administrator, CSU Stanislaus University Police Department Phyllis Crittendon, Contract Analyst, CSU Stanislaus University Police Department Craig Boucher, Information Technology Analyst, CSU Stanislaus University Police Department 4:00 – 4:15 Break


Conference At-a-glance

THURSDAY, AUgUST 21, 2014 (continued)

4:15 – 5:30 BreaKoUt SeSSionS More Lean Thinking: Better Ways to get Better Dr. Eric Olsen, Chair & Professor of Industrial Packaging Technology, California Polytechnic State University

The Business Case for Collaboration: Adding Value to the Mission Gregory Bedell, Managing Director Huron Education, Huron Consulting Group

5:30 - 7:00 Social Reception Join Your Colleagues for Conversation, Fine Food, Beverages, Beer, and Wine

FRIDAY, AUgUST 22, 2014

7:30 – 8:30 Full Breakfast 8:30 – 8:45 CONFERENCE WELCOME BACK Michael P. Redmond, Acting Assistant Vice Chancellor, Headquarters Budget, Security, and Strategic Initiatives, CSU Office of the Chancellor Cathy O’Sullivan, Interim Chief of Staff to CFO & UC Director, Working Smarter, UC Office of the President 8:45 – 10:00 morning SeSSion Big Data, Analytics, & Cooperative Purchasing: The Search for Hidden Insight Luke Spikes, Chief Executive Officer and Chief Data Alchemist, Spikes Cavell 10:00 – 10:15 Break 10:15 – 11:30 BreaKoUt SeSSionS Exploding the Myths of Shared Services Phil Searle, Founder and Chief Executive Officer, Chazey Partners

On-boarding for Multi-campus Project Teams: Taking some of the guess work out of building high performing project teams Dr. Barbara Kaufman, President, ROI Consulting Group 11:30 – 11:45 Break 11:45 – 12:45 BreaKoUt SeSSionS Collaborative Strategies for generating New Revenue Peggy Huston, Director, Operational Excellence Program Office, UC Berkeley

CollegeBuys: Creating a Collaborative, Simple, and Easy Buying Experience Jorge Sales, Director of Collaborative Services, Foundation for California Community Colleges Allan Alday, Program Specialist, CollegeBuys, Foundation for California Community Colleges 12:45 CONFERENCE CLOSINg COMMENTS - TRAVELER’S BOX LUNCH PROVIDED Michael P. Redmond, Acting Assistant Vice Chancellor, Headquarters Budget, Security, and Strategic Initiatives, CSU Office of the Chancellor Cathy O’Sullivan, Interim Chief of Staff to CFO & UC Director, Working Smarter, UC Office of the President


Session Descriptions

THURSDAY, AUgUST 21, 2014

10:00 – 11:30

MIND THE gAP: gETTINg ACTIONABLE DATA ON TEACHINg ACTIVITIES AND COSTSThe session addresses gaps in colleges’ and universities’’ knowledge about teaching and what to do about them. We will explore how data already available in campus systems can be used to describe teaching activities and estimate teaching cost at the level of courses, degree programs, departments, schools, and campuses. How to work with academic officers to balance these financial results with academic mission considerations is a secondary theme. The presentation includes results from a pilot test and early implementations of the teaching activities and costing model in the United States and Australia. It concludes with a roadmap for the way forward: how the model can be implemented quickly, in a way that facilitates the sharing of benchmark data among campuses.

12:30 – 1:15

CHIEF FINANCIAL OFFICERS PANEL: EXPLORINg NEW OPPORTUNITIES; ADDRESSINg COMMON CHALLENgESIn this Chief Financial Officers panel, Steve Relyea, Executive Vice Chancellor for The California State University, Dan Dooley, Senior Vice President for The University of California, and Dan Troy, Vice Chancellor for The California Community Colleges will discuss how the three California Public Higher Education systems can work together and draw on the combined size, resources, talents, and capabilities of their institutions.

1:30 - 2:30

COOPERATIVE PROCUREMENT PANEL: STRATEgIES FOR COLLABORATIVE AND COORDINATED PURCHASINgIn this Procurement panel discussion, William Cooper, Associate Vice President and Chief Procurement Officer, UC Office of the President, Tom Roberts, Director, Contract Services & Procurement, CSU Office of the Chancellor, and Joseph Quintana, Vice President of Program Development, Foundation for California Community Colleges will recap the previous day’s pre-conference workshop and discuss the framework that will move the three systems forward in developing and implementing a strategy of collaborative and coordinated purchasing opportunities among California’s public higher education institutions.

3:00 - 4:00

STONE SOUP: BUILDINg AND MAINTAININg EFFECTIVE COLLABORATIONSEffective collaborations across California’s higher education segments can accomplish much more than can be done by any single segment alone. In this session we will highlight two examples of current collaborations that have proven to be very effective. One is the CSU Systemwide Digital Library Content, an e-resource consortium created to influence the development of the nascent educational eResource industry and to capture the benefits of our combined (CSU/CCC/UC) buying power. The second is a UC/CSU collaboration that emerged from 2009 legislation requiring the State (via Department of General Services) and the two university systems to negotiate a model agreement for state-funded research, training, or services, with a goal of reducing the administrative burden of all parties.

PARKINg MANAgEMENT SOLUTIONS: INNOVATION THROUgH PARTNERSHIP IN PUBLIC HIgHER EDUCATIONWho better to originate parking management services than a campus parking division who “gets it”? Learn how a small California State University Police Department has successfully developed a thriving business model through innovation, partnership, and filling a need for California Public Higher Education campuses across the state. Be inspired by a panel of CSU Stanislaus professionals who exemplify the necessity of a team approach proved by over 20 years of success. Participants will learn how a true synergistic approach provides a sustainable enterprise that actually supports higher education students.

4:15 – 5:30

MORE LEAN THINKINg: BETTER WAYS TO gET BETTERHave you ever thought to yourself, “There must be a better way?” Higher education, as a complex value delivery system, is particularly challenged to reevaluate old ways of doing business. We are often our own worst enemy. Our management “gut reactions,” are not always to be trusted. In this presentation, Dr. Olsen describes the lean thinking approach to process improvement, shares his experience with improvement efforts at Cal Poly, and provides insights on how changing one’s thinking can open the door to finding better ways to get better.


Session Descriptions

THURSDAY, AUgUST 21, 2014 (continued)

THE BUSINESS CASE FOR COLLABORATION: ADDINg VALUE TO THE MISSIONThis session will provide perspective on the state of higher education and the burning platform for change within higher education. The presenters will provide perspective on what is happening at other higher education institutions, from the point of view of efforts that are providing demonstrable results to bring about greater efficiency and effectiveness within those institutions. Additional commentary will focus on areas of collaboration within and across institutions that will provide tangible return on investment … the goal being to re-invest in the mission. The speakers will provide perspective on “What you can do when you return to your desk on Monday.”

FRIDAY, AUgUST 22, 2014

8:45 – 10:00

BIg DATA, ANALYTICS, & COOPERATIVE PURCHASINg: THE SEARCH FOR HIDDEN INSIgHTThe case for exploiting spend data and analytics to deliver the evidence and data-driven insight essential for the design and execution of a winning cooperative purchasing strategy in California.

10:15 – 11:30

EXPLODINg THE MYTHS OF SHARED SERVICESShared Services has been around now for nearly thirty years! As a “solution” for the delivery of truly efficient and effective support services, it has built a convincing track record of success. However, there have also been many failures. And Shared Services is relatively new to the Public Sector and to Higher Education in particular. Shared Services still elicits a lot of emotion and misunderstanding. It is often not defined, and is often confused with the simple act of centralization, but it is way more than that. In this presentation, Phil Searle, a Shared Services veteran with over 25 years of experience, will share with you a clear definition of Shared Services and unveil the myths of Shared Services, including specifically why “Shared Services” is not Shared Services just because you call it so. Furthermore, you will also hear some of the trends of Shared Services evolution in general and in Higher Education in particular. The session will also discuss some example case studies, and some of the winning strategies that can be used to implement an effective Shared Services model.

ON-BOARDINg FOR MULTI-CAMPUS PROjECT TEAMS: TAKINg SOME OF THE gUESS WORK OUT OF BUILDINg HIgH PERFORMINg PROjECT TEAMSIncreasing enrollment demands, resource needs that outpace revenue, pressure to improve efficiencies and increased accountability represent challenges campuses face in today’s dynamic environment. Shared services and multi-campus collaborations are now increasingly viewed as potential creative strategies to address such issues. However, assuming talented individuals from multiple campuses and systems will work together seamlessly is a faulty assumption. Integrating common interests, cultures, work styles, decision making and political realties is relational based work, rather than transactional, and a critical success factor for project teams. This session will examine how to more effectively build high performing project teams through the use of on-boarding strategies.

11:45 – 12:45

COLLABORATIVE STRATEgIES FOR gENERATINg NEW REVENUETo address long-term financial sustainability challenges, UC Berkeley has initiated an effort to identify and realize new revenue streams. As a part of that effort, the Operational Excellence Program Office has the responsibility to enable revenue generating projects – a different way of thinking at a public institution - in the academic and administrative units across the campus. In this interactive presentation, we will share and demonstrate the elements of our strategy to produce many ideas and get to successful outcomes.

COLLEgEBUYS: CREATINg A COLLABORATIVE, SIMPLE, AND EASY BUYINg EXPERIENCEThe Foundation for California Community Colleges’ CollegeBuys program saves millions of dollars for Community Colleges and other institutions each year through its software, furniture, equipment, and office supplies offers. CollegeBuys represents all 112 colleges and 72 districts as a group purchasing entity to secure best-value pricing for California’s Community Colleges and affiliated higher education institutions. During the last fiscal year, California Community Colleges realized nearly $15 million in aggregate savings through CollegeBuys. This session will provide information about CollegeBuys’ procurement ethos and methodologies, highlighting the program’s system-wide strengths and achievements.


Speaker Bios (in alphabetical order)

ALLAN ALDAY Allan Alday is the Program Specialist for CollegeBuys at the Foundation for California Community Colleges, working closely with the community college districts in identifying procurement opportunities that leverage the purchasing power of the system, providing updates on new program offerings, and obtaining regular feedback about CollegeBuys. He serves as the program’s first point of contact for inquiries regarding the Foundation’s institutional, piggybackable contracts - furniture and fixtures, office supplies, and copiers, among others - and works with the program’s vendor partners to ensure that the specific needs of the districts utilizing and evaluating Foundation contracts are met. Allan is heavily involved in major development areas for the program, including Requests for Proposals leading to the Foundation’s institutional offerings.

gREg BEDELL Greg Bedell is a Managing Director in Huron’s Higher Education Consulting practice and has worked with higher education, healthcare, government, and not-for-profit institutions during his 20 plus year career. Greg specializes in assisting universities and research institutions with cost reduction, organizational redesign, operational process improvement, strategic assessments, and compliance matters. He has worked with more than 35 premier research universities and nonprofit organizations. At different points during his career, Greg has worked on projects that span nearly every functional area of the university environment. Earlier in his career, he worked in litigation consulting, as well as a number of client engagements that dealt with government contracting matters.

Greg attended the University of Illinois Urbana-Champaign for his undergraduate and graduate work where he obtained a Bachelor of Science in Accountancy and a Master of Business Administration. Following his studies, he lived in Chicago, IL and worked for Arthur Andersen for approximately nine years.

AMY BIggAmy Bigg administers the Police Support Services Division, the largest area within the CSU Stanislaus Police Department with seven primary areas of responsibility, including Parking Management Bureau. With over 10 years of professional experience in the parking and customer service industry, her specific interest is in advancing an efficiency-based approach in the development of systems that address campus community issues. She collaborates with internal and external associates and is responsible for 11 campus partnerships, business clients, and thousands of customers. A graduate of CSU Stanislaus with a Bachelor of Arts in Studio Art, Amy draws on her broad range of experience to pursue creative solutions that will benefit everyone involved.

CRAIg BOUCHER Craig Boucher is the developer of the Parking Management System. For over 14 years, he led the creation and development of this dynamic system including the latest migration from Oracle to SQL Server. With over 25 years of IT design and development experience in the CSU system, he has honed his expertise in data modeling, database design, and web development.

As a principal and founder of Wesvic Inc., Craig developed the premier production feedback and monitoring system for the dry cleaning industry. His system is sold domestically and internationally in Japan, Germany, Australia, and Canada. The system increases human performance and is now sought as a powerful performance-enhancing tool in a variety of industries. The system currently handles over 300,000 transactions daily across America. Craig’s expertise in front facing business systems is sought nationwide. Most recently, he served as the lead IT consultant for InnerSight® LLC. He brought his front-end design and information management development skills to bear on InnerSight’s national service delivery system to recruit clients and assure their online experience is seamless.


EDDIE CHOYEddie Choy joined the California State University Office of the Chancellor Office in 1998, following six years in the Transit industry administering major public works contracts and eight years in the Aerospace industry administering high technology contracts. As the Director of Academic Technology Services Contract Management at CSU’s Chancellor’s Office, Eddie is responsible for the management of the CSU’s Systemwide Digital Library Content, a consortium created for the collaborative acquisition of academic eResources on behalf of the California State University, the University of California, and the California Community Colleges campuses.

Eddie earned his Bachelor of Arts in Economics from UCLA and his Master of Public Administration from CSULB. He is a Certified Purchasing Manager and a Certified Public Purchasing Officer. Eddie also has certificates in Computer Systems and Programming and Professional Designation in Government Contracts.

WILLIAM M. (BILL) COOPER In January 2010 William M. (Bill) Cooper assumed the newly created position of Associate Vice President and Chief Procurement Officer for the University of California, Office of the President (UCOP). As such, Bill is responsible for functional leadership of procurement across the entire UC system. As well, Bill is charged with leadership and overall management of UC systemwide procurement activity managed at the UCOP, including procurement strategy and planning, strategic sourcing, category management, technology, and change initiatives. Prior to UC, Bill served as Stanford University’s first Chief Procurement Officer, unifying the previously separate, transaction focused, purchasing and payables functions into a strategic P2P procurement organization. In fact, during Bill’s 44 year procurement career, he has led supply chain management operations in federal government and private industry as well as higher education.

Before Stanford, Bill served the University of Missouri System as Associate Vice President for Management Services and Chief Procurement Officer overseeing procurement, facilities planning and development, risk and insurance management, real estate acquisition and sales, records management and minority business development for the four system campuses and the health system; as Director of Procurement Services at the California Institute of Technology (Caltech); Director of Procurement and Logistical Services at California State University Northridge; Director of Purchasing & Materials Management, Cincinnati State Technical & Community College; Director of Purchasing, Revlon Professional Products; and Chief, Industrial Supplies & Equipment Branch, GSA Federal Supply Service Region 5. Bill also experienced the view from the “other side of the desk” as President and CEO of A.B.B.A. Distribution Services, the interstate commercial freight trucking company he founded and directed during the mid-1980s. Bill has applied that same “entrepreneurial spirit” throughout the past 23 years he has served the higher education community.

PHYLLIS CRITTENDON Phyllis Crittendon has thirty years of progressive professional business experience in Contracts and Operations Management. During the course of her career, Phyllis has held a range of management positions in Supply Management, Commodity Management, and Procurement Management within Medical Health Devices, Semiconductors, and Defense Contractors Industries. She’s had the responsibility for sourcing and collaborating with a wide range of global suppliers located in Asia, Latin America, and Western and Eastern Europe. Phyllis’ guiding principle is to develop partnerships that create incentives for both parties in order to contribute and benefit all stakeholders; employers, employees, suppliers, subcontractors, communities, and societies. Phyllis is currently collaborating with internal and external partners at California State University, Stanislaus to develop value added integration strategies that influence and empower campus and community stakeholders based on stewardship and accountability.

Phyllis earned a Bachelor of Science in Business Management with emphasis in Business Strategy from University of Phoenix and she earned a Master of Business Administration with emphasis in Strategic Leadership from California State University, Stanislaus.


SUE DEROSASue DeRosa is the Director of Sponsored Programs for the California State University, Office of the Chancellor. Sue joined the California State University (CSU) system in 1984 (when she was only 12 years old ;-) and the Office of the Chancellor in 2007, where she has been responsible for establishing a system for administering grants and contracts in the Chancellor’s Office and for providing systemwide support on research and sponsored programs related issues.

Prior to coming to the Chancellor’s Office, she served in a variety of capacities including director of marketing and accounting for the University Services Program at the Office of the Chancellor, director of grants & contracts administration at CSU Sacramento Foundation, and the associate executive director at the CSU Long Beach Foundation. Sue has many years of leadership experience in the CSU, several of which have been in university foundations, in areas ranging from accounting and research administration through information systems and technology related initiatives.

DANIEL M. DOOLEYDaniel m. Dooley was appointed UC senior vice president for external relations on march 19, 2009, after leading the division on an interim basis since nov. 5, 2008. in making the appointment, UC President mark g. yudof cited Dooley’s decades of experience in developing constituent and legislative support for important public policy priorities and the high level of respect he enjoys in both Sacramento and Washington, D.C. He also serves as senior advisor to the president on agriculture and natural resources (anr). from January 2008 to September 2011 he served as vice president of anr, leading a statewide research and public service organization responsible for activities in agriculture, natural resources, environmental sciences, family and consumer sciences, forestry, human and community development, 4-H/youth development and related areas.

Daniel is a distinguished agricultural and environmental attorney with extensive experience in California. throughout his career, he has held leadership positions in local, state and national agricultural organizations, as well as with the university. Prior to serving as UC vice president of anr, Daniel was a partner at Dooley, Herr and Peltzer llP, a visalia-based law firm emphasizing agricultural, environmental, business and water rights law. He distinguished himself by successfully bridging environmental and economic considerations in a number of controversial legal cases. He was a partner from 1980-2002 in the family-owned Dooley farms, a diversified San Joaquin valley farming operation producing cotton, alfalfa and walnuts.

Daniel previously served as chief deputy director of the California Department of food and agriculture (1977-80) and chair of the California Water Commission (1982-86). He also served as UC representative to and chair of the Council for agriculture research, extension, and teaching (Caret), a national grassroots organization of the land-grant universities and colleges. He has served as vice chair of USDa’s national agricultural research, extension, education, and economics advisory Board, Chair of the farm foundation Board of trustees and roundtable Steering Committee, and a member of the U.S. trade representative’s agricultural technical advisory Committee for trade. He currently serves as a member of the national academy of Sciences’ Board on agriculture and natural resources, is a member and past chair of the Board of trustees of Children’s Hospital Central California, and also previously served as president of the visalia Chamber of Commerce.

in 2007, Dooley was cited by California lawyer magazine’s lawyer of the year publication for his work to achieve settlement of two-decades-old litigation relating to the San Joaquin river. in 2004, he was inducted into the USDa’s Cooperative State research, education, and extension Service research Hall of fame. He also received the UC Davis College of agricultural and environmental Sciences award of Distinction in 2000.

Daniel received his bachelor’s degree in agricultural economics from UC Davis and his J.D. from the mcgeorge School of law at the University of Pacific. He is also a graduate of the California agricultural leadership Program.


PEggY HUSTONPeggy Huston is the Director, UC Berkeley, Operational Excellence Program Office and has more than 25 years of leadership and project management expertise in the area of information technology and business management. In her career at UC Berkeley, Peggy developed the first program management office in the Office of the CIO to improve the effectiveness of resources invested in Information Technology; she managed the business process analysis and improvement for the reorganization of the central IT unit; and served as the project manager for the Berkeley Financial System Version 9 implementation.

As the Director of the Operational Excellence Program Office, Peggy develops the strategy to achieve the program objectives and goals, facilitates the governance process in alignment with that strategy, and manages the coordination of multiple simultaneous projects. In 2013, Peggy assumed leadership of the University’s unit-level revenue generation effort at Berkeley.

Peggy holds a Bachelor of Science degree in Business Administration and Computer Information Systems, as well as an MBA in International Business from California State University, East Bay. She is PMP certified and holds a Project Management Certification from UC Extension. Peggy serves on the Board of Directors of NCCI, the Network for Change and Continuous Innovation and was recognized as a “Leader of Change” by that organization in 2014.

DR. BARBARA KAUFMAN For over 25 years, Dr. Barbara Kaufman, President of ROI Consulting Group, Inc., has worked as an executive, business coach, and educator to help organizations increase their leadership effectiveness and organizational capacity. As a trusted advisor to leaders and the non-profit sector, Dr. Kaufman combines executive experience with researched-based, pragmatic guidance in the area of leadership effectiveness. Areas of expertise include: leadership effectiveness at the individual and team levels, executive coaching, high performing teams, performance assessment for senior administrators, executive onboarding, shared governance, succession planning, board development and related topics. Her clients include a wide range of organizations, including colleges and universities in seven systems of higher education across the country. A partial list of clients includes the American Council on Education (ACE), California State University System, The Chicago School of Professional Psychology, Bill & Melinda Gates Foundation, University of California System, University of North Carolina System, University of Nebraska System, Northwestern University, Scripps Women’s College, College of Staten Island (CUNY System), Claremont University Consortium, and RTI International.

Dr. Kaufman is a committed volunteer who contributes time and resources to professional development organizations. She is a member of the Executive Advisory Board, faculty member and past president of Leadership California, a non-profit organization devoted to educational programs and furthering the advancement of women leaders in business, government, education and other public and private arenas. She is the 1998 recipient of the prestigious Leadership California Leader award for her program design and board development efforts. Dr. Kaufman is a member of the Chief Learning Officer Business Intelligence Network board.

She received her Ph.D. from Claremont Graduate University (CGU). Dr. Kaufman served as the Leader-in-Residence for the academic year 1998-1999 at the Institute for Advanced Studies in Leadership, located at the Peter Drucker School of Management (CGU), where she earned her Master’s in Executive Management. Dr. Kaufman occasionally serves as an adjunct professor at CGU, where she teaches courses in leadership and talent management. She is a certified instructor in the use of the Connective Leadership Achieving Styles Model and on the faculty of The Executive Leadership and Management Institute of the Western Association of College and University Business Officers (WACUBO).

Dr. Kaufman’s recent publications include: A Proactive Approach to Preventing Train Wrecks, Landmines, and Derailment (November 2013, University Business), The Importance of Collective


Leadership: Building and Maintaining High-Performing Teams (September 2013, Academic Leadership), Executive Onboarding: The Unwritten Rules of Success (November, 2012, University Business), and Collaboration at the Heart of Successful Change Initiatives (September 2012, Academic Leader).

DR. WILLIAM MASSYDr. William Massy is self-employed as a consultant to higher education and is an emeritus professor and former vice president of Stanford University. He has been active as a professor, consultant, and university administrator for more than forty years. After gaining tenure in Stanford’s Graduate School of Business, he served the central administration as Vice Provost for Research, Acting Provost, and Vice President for Business and Finance - during which time he developed and pioneered financial planning and management tools that have become standard in the field. He then served as Professor of Higher Education at the Graduate School of Education, where he worked on resource allocation, cost containment, mathematical modeling, and academic quality assurance and improvement.

From 1996 to 2002, Dr. Massy co-directed the Department of Education’s National Center for Postsecondary Improvement. He served on Hong Kong’s University Grants Committee from 1991 to 2003 and since 2010 has been an Honorary Fellow at the University of Melbourne’s (AU) Graduate School of Education. Dr. Massy holds a Ph.D. in economics, a Master of Science in management from the Massachusetts Institute of Technology, and a Bachelor of Science from Yale University.

DR. LEROY M. MORISHITA Dr. Leroy M. Morishita was appointed president of California State University, East Bay in 2012. Prior to his arrival at Cal State East Bay, he served as executive vice president for Administration and Finance and CFO of San Francisco State University after holding positions of successive responsibility during 29 years at the institution. He is a member of the CSU President’s Council on Underserved Communities and the Presidential Coordinator for the Asian American/Pacific Islander Initiative. In addition, he serves on the Human Resources Advisory Committee, the Shared Services Committee, the SB1440 (Student Transfer Achievement Reform Act) Implementation Committee, and the Admissions Advisory Council. A member of the California Campus Compact Executive Board and the American Association of State Colleges and Universities Investment Committee, locally Dr. Morishita is a founding member of the Chabot Space and Science Center Leadership Council, a trustee of the Institute of Buddhist Studies in Berkeley, and serves on the board of directors of the Bay Area Council.

Dr. Morishita holds an Ed.D. in administration, planning, and social policy from the Harvard Graduate School of Education; an M.S. in counseling from San Francisco State University, and a B.A. in psychology from the University of California, Berkeley.

CATHY O’SULLIVAN Cathy O’Sullivan is the Interim Chief of Staff to the CFO and Director of UC’s Working Smarter Initiative, a UC-wide administrative efficiency and innovation program. In this role, she is responsible for developing and executing strategies to further the success of the current portfolio of over 30 system-wide projects and encourage administrative collaboration. Working Smarter is UC’s 5-year commitment to find $500 million in savings and new revenue and redirect it from administrative use to the core teaching and research mission. Cathy has been at UC for over 10 years. Prior to leading Working Smarter, she served with the Procurement Services group at UCOP, negotiating systemwide contracts.

Before coming to UC, Cathy was at Intel Corporation in various roles, both in their global IT division and later for several years at Intel Capital, where she worked directly with start-up companies in which Intel had made strategic venture investments. Cathy has also worked in other high tech companies,


large and start up stage both directly and in a consulting role. She is a double-degree holder from UC, with a Bachelor’s Degree from UC San Diego and an MBA from UC Davis.

DR. ERIC OLSEN Dr. Eric Olsen serves as Area Chair and Professor of Industrial and Packaging Technology in the Orfalea College of Business at Cal Poly in San Luis Obispo, California. He teaches undergraduate and master’s courses in lean thinking, six sigma, and operations management. Dr. Olsen had over 20 years of industry experience in engineering and manufacturing management before getting his PhD at The Ohio State University. His dissertation compared the financial performance of lean versus non-lean companies.

Dr. Olsen continues his professional development with a focus on creating new knowledge in operations management, biasing his research towards working with real companies and organizations. He has published, consulted, and trained in lean performance improvement, strategy deployment, and six sigma, as well as run numerous improvement events at Cal Poly and in the local community. Dr. Olsen is the Director for Central Coast Lean (CCL), a self-funded research project under the Orfalea College of Business. Its mission is to better understand how to build a community of lean practice. CCL promotes, runs, and studies improvement events, forums, workshops, and conferences. Dr. Olsen is also the creator and instructor for Cal Poly’s Lean Six Sigma Green and Black Belt Certification Program.

jOSEPH QUINTANA In his current position as the Vice President, Program Development at the Foundation for California Community Colleges, Joseph Quintana is responsible for providing strategic executive leadership, guidance and oversight to programs and services operated by the Foundation, including new business development, and program offerings such as Youth and Adult Services, Workforce Development Services, CollegeBuys, and FUSION. His responsibilities include financial forecasting and management of annual program budgets, building strong relationships with program partners, vendors, key customers, and expanding program and service offerings in collaboration with key initiatives and needs of the Chancellor’s Office, Board of Governors, and Colleges. Joseph serves on the Foundation’s Executive Management Team and acts as a key executive liaison to the California Community Colleges Chancellor’s Office.

In his past role as Executive Director of CollegeBuys, Joseph identified, developed, and managed cooperative purchasing programs that provide significant discounts to California Community Colleges as well as college faculty, staff, and students. Joseph was also responsible for developing partnership agreements, marketing program offerings, strategic planning, development of public contract code compliant contracts, and program budgets. Joseph has supported various facilities-specific programs, including the California Community Colleges Investor Owned Utilities Partnership. Joseph has obtained a Master’s of Business Administration from the Graduate School of Management at the University of California, Davis, and a Bachelor of Science degree in Business Administration from California State University, Sacramento. Joseph is also a California Community College alumnus, having completed transfer courses from Cosumnes River College in Sacramento.

MICHAEL P. REDMOND Michael P. Redmond is Acting Assistant Vice Chancellor, Headquarters Budget, Security, and Strategic Initiatives. He has over 25 years of auditing, financial, and accounting experience and is knowledgeable in both university and governmental finances and operations. Michael oversees several CSU Chancellor Office operational functions and activities, and supports/manages various strategic projects and initiatives. He facilitates the CSU Synergy Initiative which seeks to improve performance, service, and outcomes for students, as well as promulgates sound business practices and collaboration on and between CSU campuses, the UC and now the CCC. He also works with Systemwide Police Chiefs. He has been with the CSU for over 17 years and was an


Audit Senior Director and Chief Investigator, Chief of Staff for the Systemwide Information Systems, and for the past 5 years, he has supported the CSU Executive Vice Chancellor and Chief Financial Officer. Michael has an MBA from Pepperdine University and a BA in Business Administration/Accounting from CSU Fullerton, and is a CPA.

STEVE RELYEASteve Relyea began his appointment as Executive Vice Chancellor & Chief Financial Officer, for the California State University, in May of 2014. He is responsible for the budget; information technology; risk management, public safety; capital planning, design, and construction; and other business and financial affairs for the largest and most diverse university system in the United States. He most recently served as Vice Chancellor of External and Business Affairs at the University of California San Diego. Prior to his work at UC San Diego, he served as Associate Dean of the School of Medicine at UC Irvine.

Steve was recognized as the Distinguished Business Officer of the Year in 2004 by the National Association of College and University Business Officers, and received the Individual Achievement of the Year Award from the California Center for Sustainable Energy in 2009. He is a winner of the Quality Cup Award from USA Today and Rochester Institute of Technology. Steve has served on a number of governing boards including Internet2, the La Jolla Playhouse, Center City Development Corporation, EDUCAUSE, Better Business Bureau of San Diego, and the Gemological Institute of America.

TOM ROBERTSTom joined the California State University Chancellor’s Office in 1994 after working for 13 years in the offshore drilling industry (eight years in foreign operations) and three years in commercial real estate development. Serving as the Director of Contract Services and Procurement (CS&P), he and his staff conduct contracting and procurement activities for the Office of the Chancellor, and are responsible for systemwide contracting, spend analytics, and Auxiliary Organization contracting.

Tom’s professional interests include multi-agency cooperative contracting; an example of which is a $750 million procurement card contract that spans more than one hundred public agencies.

jORgE j.C. SALESJorge J.C. Sales is the Director of Collaborative Services at the Foundation for California Community Colleges (Foundation). His current areas of responsibilities include Healthcare and Systemwide Procurement (also known as the CollegeBuys Program). Within CollegeBuys, J.C. spearheads the program’s business development, strategic direction, and operations.

During his tenure, CollegeBuys has experienced notable growth in usage volume. In his nearly five years at the Foundation, J.C. has held leadership roles in statewide International Education, Facilities, Digital Literacy, and Mental Health initiatives for the California Community Colleges System. J.C. is an alumnus of the University of Southern California.

PHIL SEARLEPhil Searle is the Founder and Managing Director of Chazey Partners Limited. He has more than 20 years of experience in Finance, Shared Services, Technology, and Outsourcing. Prior to his current role, he was Group VP and CFO of Cendant TDS International, which encompassed all areas of Finance across four continents, including Decision Support, Financial Planning & Analysis, Controllership, and Financial plus certain HR Shared Services.

Prior to Cendant, Phil was VP Finance and Corporate Controller at 3Com Corporation. He led far reaching organizational, technology, service delivery, and business process improvement initiatives resulting in the global rollout of ERP solutions and Shared Services encompassing Finance, HR, Supply Chain, Logistics and Customer Support.

Phil is a Chartered Accountant and has a BA Honours Degree in Economics from the University of


Exeter. He is a member of Financial Executive International (FEI).

LUKE SPIKES Luke Spikes is the Chief Executive Officer for Spikes Cavell Analytic, as well as the Chairman and Chief Data Alchemist for Zantica. He is a data industry veteran and serial entrepreneur who has been building and running data-centric decision support businesses for the better part of 25 years. In his time, he has led teams working for the world’s leading technology companies, supported Europe’s biggest media and telecoms businesses and has spent the past 10 years actively addressing the data and analytics needs of government and educational institutions on both sides of the Atlantic.

Today, Luke leads two data-centric businesses (both of which he founded):

Spikes Cavell Analytic - equips higher education institutions and public agencies with the actionable business intelligence they need to better manage external spend, measure relative performance and deliver citizen access to data that is complete, relevant, meaningful and easier to understand.Zantica - is a data strategy and analytics consulting firm dedicated to helping its clients extract real and tangible value from their data.

Known for his informative, entertaining, and occasionally provocative presentations, Luke is able to bring to bear his experience of leading teams responsible for the design, development, and delivery of data-driven solutions to hundreds of organizations in the US, UK, and Continental Europe.

WENDY STREITz Wendy Streitz is the Executive Director of Research Policy Analysis and Coordination (RPAC) in the University of California’s systemwide Office of Research and Graduate Studies. The RPAC unit is responsible for policy matters related to systemwide technology transfer and research administration, with wide-ranging activities including: policy development and implementation, guidance for campuses and external entities regarding the University’s policies and practices, negotiation of systemwide research-related agreements, legislative analysis, and training.

Prior to joining the University of California, Wendy was Associate Director, Intellectual Property and Technology Transfer at Auburn University in Alabama, where she managed technologies from both the physical and life sciences. Prior to that, she was an electrical engineer and engineering manager at the Westinghouse Electric Corporation, holding leadership positions in radar signal processing.

Wendy received a B.S. in Engineering from Harvey Mudd College and an MSEE from Johns Hopkins University.

DAN TROY Dan Troy is the Vice Chancellor of College Finance and Facilities Planning He was appointed to serve in the Chancellor’s Office in 2011, and oversees the college finance and facilities division, which includes the fiscal services and facilities planning units and represents the system in advocating for local assistance and capital outlay funds with the Legislature and the Department of Finance. Dan also is responsible for determining the policies that determine the distribution of local assistance and capital outlay funds for the 72 community college districts.

Dan came to the California Community Colleges Chancellor’s Office from the California State Senate, where he served as principal consultant for the Senate Committee on Appropriations. In that capacity he advised Senate leadership on education-related legislation and budget matters. Prior to his work in the Senate, he had an accomplished career at the California Department of Finance, holding some of the highest profile and most technically challenging education finance assignments.

Dan holds a Master of Public Policy from Georgetown University and a bachelor’s degree in English from Dickinson College.


About the California State University

The individual California State Colleges were brought together as a system by the Donahoe Higher Education Act of 1960. In 1972 the system became The California State University and Colleges and in 1982 the system became The California State University. Today the campuses of the CSU include comprehensive and polytechnic universities and, since July 1995, the California Maritime Academy, a specialized campus.

The oldest campus—San Jose State University—was founded in 1857 and became the first institution of public higher education in California. The newest campus—California State University, Channel Islands—opened in fall 2002, with freshmen arriving in fall 2003.

Responsibility for the California State University is vested in the Board of Trustees, whose members are appointed by the Governor. The Trustees appoint the Chancellor, who is the chief executive officer of the system, and the Presidents, who are the chief executive officers on the respective campuses.

The Trustees, the Chancellor and the Presidents develop systemwide policy, with actual implementation at the campus level taking place through broadly based consultative procedures. The Academic Senate of the California State University, made up of elected representatives of the faculty from each campus, recommends academic policy to the Board of Trustees through the Chancellor.

Academic excellence has been achieved by the California State University through a distinguished faculty, whose primary responsibility is superior teaching. While each campus in the system has its own unique geographic and curricular character, all campuses, as multipurpose institutions, offer undergraduate and graduate instruction for professional and occupational goals as well as broad liberal education. All of the campuses require for graduation a basic program of “General Education-Breadth Requirements” regardless of the type of bachelor’s degree or major field selected by the student.

The CSU offers more than 1,800 bachelor’s and master’s degree programs in some 357 subject areas. Many of these programs are offered so that students can complete all upper-division and graduate requirements by part-time late afternoon and evening study. In addition, a variety of teaching and school service credential programs are available. A limited number of doctoral degrees are offered jointly with the University of California and with private institutions in California. In 2005, the CSU was authorized to independently offer Doctor of Education (Ed.D.) degree programs for educational administrators.

With almost 437,000 students, who were taught by some 44,000 faculty, the system awards about half of the bachelor’s degrees and a third of the master’s degrees granted in California. The CSU has awarded nearly 2.6 million bachelor’s, master’s and joint doctoral degrees since 1961.


Humboldt

Sacramento

Chico

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East BaySan Francisco

San JoséStanislaus

Monterey Bay Fresno

San Luis ObispoBakersfield

Los AngelesChannel Islands

NorthridgePomona

San Bernardino

FullertonDominguez Hills

Long Beach

San Diego

San Marcos

About the California Community Colleges

The California Community Colleges System (CCCS) consists of 112 community colleges in 72 community college districts in the U.S. state of California. Created by legislation in 1967, it is the largest system of higher education in the world, serving more than 2.1 million students with a wide variety of educational and career goals. The Community Colleges offer associate’s degrees, prepare students for transfer to four-year institutions, provide opportunities for lifelong learning, and train the workforce that sustains California’s economy.

The system is administered by the Chancellor’s Office located in Sacramento, which is responsible for allocating state funding and provides leadership and technical assistance to the colleges. The Chancellor brings policy recommendations to the Board of Governors, and possesses the authority to implement the policies of the Board through his leadership of the Chancellor’s Office. The Chancellor plays a key role in the consultation process.

The 2.4 million students within the California Community Colleges system serve as the basis for the economic revitalization of California’s workforce. Through its vocational endeavors, the CCC system provides students with the knowledge and background necessary to compete in today’s economy and has played a pivotal role in preparing nurses, firefighters, police, welders, auto mechanics, airplane mechanics, and construction workers to help mold the society of California.

California Community Colleges have the highest rate of public attendance of all community college systems in the nation, with one-quarter of all community college students nationwide enrolled in a California Community College. Three out of every ten Californians age 18-24 are currently enrolled in a Community College.

Community Colleges train 80 percent of all California firefighters, law enforcement officers, and emergency medical technicians, and 70 percent of California nurses. Thirty-nine of the colleges have police academies, 64 train firefighters, and 74 offer nursing programs, which graduate 7,700 nurses a year. California Community Colleges offer 160 employee professional development programs that increase the knowledge and skills of 25,000 working Californians each year. Approximately 25,000 apprentices are educated by 35 Community Colleges offering 160 apprenticeship programs.

For every dollar California invests to get students in and through college, the state’s economy receives a $4.5 net return on investment. And for every dollar spent on economic and workforce development programs at Community Colleges, there is a $12 increase in California’s business income and employee wages.


About the University of California

When it first opened its doors in 1869, the University of California had just 10 faculty members and 38 students. Today, the UC system includes more than 220,000 students and more than 190,000 faculty and staff, with more than 1.5 million alumni living and working around the world.

From its inception 20 years after the California Gold Rush, UC faculty and students have looked to cross the horizons of what we know about ourselves and our world, and what we can do in it. That was the vision of the pioneers living at the farthest frontiers of the American continent when they created a University for the Golden State. As we chart our course through the 21st century, the University of California is still at the frontier.

UC researchers are pioneers in agriculture, medicine, technology and the environment. Thousands of California jobs, billions of dollars in revenues, and countless everyday household items – from more plentiful fruits and vegetables to compact fluorescent light bulbs – can be traced back to UC discoveries. Similarly, many of the state’s leading businesses have connections to UC. Those companies were either based on technology developed by the university, were founded by our faculty or alumni, or are headed by UC graduates.

UC’s ten campuses at Berkeley, Davis, Irvine, Los Angeles, Merced, Riverside, San Diego, San Francisco, Santa Cruz and Santa Barbara provide exciting environments that foster world-class educational and research opportunities and generate a wide range of benefits and services that touch the lives of Californians every day.

Besides world-class classrooms and labs, UC has dozens of museums, concert halls, art galleries, botanical gardens, observatories and marine centers – academic resources but also exciting gathering places for the community. Another half million people benefit from UC Extension’s continuing education courses and from Cooperative Extension’s agricultural advice and educational programs located throughout the state.

Within the Office of the President, the Lab Management Office, is responsible for management of contract administration and governance at Lawrence Berkeley National Laboratory and of UC’s parent obligations as an owner of Los Alamos National Security (LANS) and Lawrence Livermore National Security (LLNS), LLCs. The Lawrence Berkeley laboratory was founded on the Berkeley campus in 1931 as an interdisciplinary research center. Some years later, the Livermore and Los Alamos laboratories were established to serve U.S. defense needs; they continue today in new aspects of that mission, including response to terrorism and homeland defense. With nearly 19,000 employees, the three labs have become unparalleled research and development centers whose programs and activities address national interests and concerns in areas such as energy, environment, and health.

UC is also actively involved in locations beyond its campuses, national labs and medical centers — in places throughout California, around the world and online. The University of California is part of your life, every day. From health care to our children’s schools to our communities to the economy to the environment, UC is at the frontiers of our future.


Directions to the CSUEB Hayward Hills Campus

The Hayward Campus is located at:25800 Carlos Bee BoulevardHayward, California 94542-3004.(510) 885-3000.

The directions to the Hayward campus from various Bay Area locations follow.

From San Francisco Bay BridgeCross the Bay Bridge and get on 880 South. Exit the Jackson St. East turnoff in Hayward. As you come off the freeway go to the first signal and make a right turn on Santa Clara. Santa Clara will turn into Harder Road. Follow Harder Road 1-1/2 miles to the University.

From the San Mateo Bridge (Highway 92)Heading east on the San Mateo bridge, highway 92 turns into Jackson St. As you come off the freeway go to the first signal and make a right turn on Santa Clara. Santa Clara will turn into Harder Road. Follow Harder Road 1-1/2 miles to the University.

From Oakland Highway 880 southFollow 880 to the Jackson St. East turnoff in Hayward. As you come off the freeway go to the first signal and make a right turn on Santa Clara. Santa Clara will turn into Harder Road. Follow Harder Road 1-1/2 miles to the University.

From Oakland Highway 580 southFollow Highway 580 to Hayward exiting at the 238 / South Hayward turnoff. This brings you onto Foothill Blvd. Follow Foothill, staying in the left lane. You will reach a major intersection, follow signs that say Mission Blvd. Follow Mission Blvd. to Carlos Bee Blvd. Make a left turn there and stay in the right lane. Cal State is at the top of the hill.

From San jose, Fremont, Union City and Surrounding Areas via Highway 880From 880 North take the Jackson St. east turnoff in Hayward. As you come off the freeway go to the first signal and make a right turn on Santa Clara. Santa Clara will turn into Harder Road. Follow Harder Road 1-1/2 miles up the hill to the University.

From Palo Alto and the Surrounding Areas via the Dumbarton BridgeGet on the Dumbarton Bridge heading east and then take 880 north. Follow 880 north and get off at the Jackson St. east turnoff in Hayward. As you come off the freeway go to the first signal and make a right turn on Santa Clara. Santa Clara will turn into Harder Road. Follow Harder Road 1-1/2 miles to the University.

From Walnut Creek and San Ramon Areas via Highway 680 SouthTake 680 south to 580 west. Take the Castro Valley turnoff. As you come off the freeway make 3 immediate left turns (following the Hayward signs) this will bring you heading down Center Street. At the bottom of the hill, at the next light make a right turn onto “B” Street. Follow “B” Street to Mission Blvd., turn left on Mission Blvd. Follow Mission Blvd. to Carlos Bee Blvd. Make a left turn there and stay in the right lane. Cal State is at the top of the hill.


Public Transportation to the CSUEB Hayward Hills Campus

Cal State East Bay campuses are easily accessible by major freeways and public transportation. The Bay Area Rapid Transit (http://www.bart.gov/), AC Transit (http://www.actransit.org/), and Central Contra Costa Transit Authority (http://www.cccta.org/) systems are the most popular forms of public transportation to CSUEB. For information regarding fares and individual transit schedules, please visit the BART, AC Transit, and CCCTA websites.

AC Transit operates Bus #60 between the Hayward BART station and the CSUEB campus. Fees, schedules, and maps are available on AC Transit’s Rider Info site (http://www.actransit.org/maps/). A free shuttle between CSUEB and the Hayward and Castro Valley BART stations also serves students, faculty, and staff. The shuttle stop on campus is located outside of the Recreation and Wellness center. This dedicated route for the CSUEB community runs Monday through Sunday during the Fall, Winter, and Spring Quarters and Monday through Friday during the Summer Quarter, excluding campus closures and holidays; boarding priority will be given to riders with a valid CSUEB ID Card.

CSUEB courtesy shuttle information and schedules can we found at: http://www20.csueastbay.edu/sa/parking/alt-trans/csueb-shuttle.html.

Parking on the CSUEB Hayward Hills Campus

Visitor parking passes are provided to you courtesy of the conference committee. If you have not received your visitor-parking pass, please contact Audra Reed at [email protected] or (562) 951-4564.

How to Display Your Parking Permit

These are the following ways to properly display your parking permits:

Parking PermitsDaily/Hourly Permits, Visitor One-Day Parking Permits, Temporary Parking Permits, and Official State Business Parking Permits shall be displayed in the following way:

Placed on the driver’s side dashboard of the vehicle, face up, fully visible, and in such a way as not to obstruct the Vehicle Identification Number.

Hang Tags:Student Quarterly, Faculty/Staff Quarterly and Faculty/Staff Annual parking permits shall be displayed in the following way:

Suspended from the rearview mirror, hanging and facing the windshield. Placed on the driver’s side dashboard of the vehicle, face up, fully visible, and in such a way as not to obstruct the Vehicle Identification Number.


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Conference Sponsors

gOLD LEVEL SPONSORS

SILVER LEVEL SPONSORS

BRONzE LEVEL SPONSORS

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Xerox Corp.www.xerox.com

Dent advertising agencywww.dentagency.com

Printree mPSwww.printreemps.com

PricewaterhouseCooperswww.pwc.com


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PrinTree LLC is a small business certified, brand neutral Enterprise Print Services provider located in Los Angeles California.

The PrinTree Preferred Partner Network consists of leading print providers that represent 90% of the industry. This enables us to provide equipment, supplies, service, support, and maintenance nationwide. Our clients benefit by having the best in the business support their print management goals. We are the first company to be certified as an imaging equipment channel partner by Electronic Product Environmental Assessment Tool (EPEAT).

PrinTree’s solutions are based on three basic core principles:

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An MPS Solution that will reduce CSUB’s print cost by 27% in year one, and over 30% by year three.

Implementation of a CSUB campus-wide “point of sale” copier program will significantly increase administration and student billable volume thereby resulting in an estimated revenue gain of $120,000 per year.

A Total Cost of Ownership reduction of over $1,000,000 in five years. Learn More About PrinTree We are available to discuss your needs and provide more information regarding how PrinTree can be a valued partner to your institution. To learn more about us, please contact: Gentry Richardson Executive Vice President of Sales 310 925 1883 [email protected] www.printreemps.com

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CALIFORNIA PUBLIC HIGHER EDUCATION - …uknowledgeshare.com/wp-content/uploads/Conference... · · 2014-09-15Welcome to the 2014 California Public Higher Education, ... University