Canon IR Advance 500 Trouble Error Codes

7/26/2019 Canon IR Advance 500 Trouble Error Codes

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Canon iR Advance 500 Trouble Error Codes List

Code Description Remedy

E000-0001

Fixing Assembly low temperature errorThe detected temperature of the FixingMain Thermistor (THM1) failed to reachthe specified temperature at the fixingstart control.

1. Perform the following to clear the

error: COPIER > FUNCTION >CLEAR > ERR in the Service Mode;then, turn the power switch to OFFand then ON.2. Check the connection of the Fixing

Assembly. (Connection error of theDrawer, connector disconnection,open circuit)3. Check the connection between the

AC Driver PCB (PCB4) and FixingAssembly.

4. Replace the Fixing Assembly.5. Replace the AC Driver PCB(PCB4).6. Replace the DC Controller PCB(PCB1).

E001-0000

Fixing Assembly high temperature errorThe Fixing Main Thermistor (THM1)detected 250 degrees C or higher for200msec or longer on end.

1. Perform the following to clear theerror: COPIER > FUNCTION >CLEAR > ERR in the Service Mode;then, turn the power switch to OFFand then ON.2. Check the connection of the Fixing


AC Driver PCB (PCB4) and FixingAssembly.4. Replace the Fixing Assembly.5. Replace the AC Driver PCB(PCB4).6. Replace the DC Controller PCB(PCB1).

E001-0001

Fixing Assembly high temperature error(hardware detection)The hardware circuit detectedoverheating of the Fixing Main Thermistor(THM1) or Fixing Sub Thermistor (THM2)for 30msec or longer on end.


Assembly. (Connection error of the


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Drawer, connector disconnection,open circuit)3. Check the connection between the

AC Driver PCB (PCB4) and FixingAssembly.

4. Replace the Fixing Assembly.5. Replace the AC Driver PCB(PCB4).6. Replace the DC Controller PCB(PCB1).

E001-0002

Fixing Assembly high temperature errorThe Fixing Sub Thermistor (THM2)detected 295 degrees C or higher for200msec or longer on end.




E002-0000

Fixing Assembly temperature rise error1. The Fixing Main Thermistor (THM1)detected the temperature of lower than115 degrees C for 400msec or longer onend 6.0 seconds later after detecting 100degrees C.2. The Fixing Main Thermistor (THM1)

detected the temperature of lower than150 degrees C for 400msec or longer onend 6.0 seconds later after detecting 140degrees C.




E003- Fixing Assembly temperature decrease 1. Perform the following to clear the


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0000 error (during printing)1. The Fixing Main Thermistor (THM1)detected the temperature of lower than80 degrees C for 200msec or longer onend.

2. The Fixing Sub Thermistor (THM2)detected the temperature of lower than60 degrees C for 200msec or longer onend.

error: COPIER > FUNCTION >CLEAR > ERR in the Service Mode;then, turn the power switch to OFFand then ON.2. Check the connection of the Fixing



E004-0000

Thermistor disconnection detection errorThe disconnection of the thermistorconnector was detected for 30msec onend.

1. Check the connection of the FixingAssembly. (Connection error of theDrawer, connector disconnection,open circuit)2. Check the connection between the

AC Driver PCB (PCB4) and FixingAssembly.3. Replace the Fixing Assembly.4. Replace the AC Driver PCB(PCB4).5. Replace the DC Controller PCB

(PCB1).

E010-0001

Main Motor (M2) rotation errorThe lock signal was not detected for 2.0seconds while detecting the signal every100msec since starting the drive of themotor.

1. Check the connector connectionbetween the Main Motor (M2) and theDC Controller PCB (PCB1).2. Replace the Main Motor (M2).3. Replace the DC Controller PCB(PCB1).

E010-

0002

Main Motor (M2) rotation errorThe lock signal was not detected 5 times

in a row for 500msec while detecting thesignal every 100msec during driving(after the lock signal detection).

1. Check the connector connectionbetween the Main Motor (M2) and theDC Controller PCB (PCB1).

2. Replace the Main Motor (M2).3. Replace the DC Controller PCB(PCB1).

E013-0000

Waste Toner Motor (M3) rotation errorThe same level of the lock signal wasdetected 375 times in a row whiledetecting the signal every 2msec.

1. Check the connector connectionbetween the Waste Toner Motor (M3)and the DC Controller PCB (PCB1).2. Replace the Waste Toner Motor


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* If paper is being fed, the error occursafter the paper has been delivered.

(M3).3. Replace the DC Controller PCB(PCB1).

E014-0001

Fixing Motor (M1) rotation error

The lock signal was not detected for 2.0seconds while detecting the signal every100msec since starting the drive of themotor.

1. Check the connector connectionbetween the Fixing Motor (M1) andthe DC Controller PCB (PCB1).2. Replace the Fixing Motor (M1).3. Replace the DC Controller PCB(PCB1).

E014-0002

Fixing Motor (M1) rotation errorThe lock signal was not detected 5 timesin a row for 500msec while detecting thesignal every 100msec during driving(after the lock signal detection).

1. Check the connector connectionbetween the Fixing Motor (M1) andthe DC Controller PCB (PCB1).2. Replace the Fixing Motor (M1).3. Replace the DC Controller PCB(PCB1).

E014-0003

Fixing Motor (M1) pressure release errorThe pressure release of the Fixing

Assembly was not detected for 3.0seconds during the pressure releasedrive.

1. Check the connector connectionbetween the Fixing Pressure ReleaseSensor (PS18) or the Fixing Motor(M1) and the DC Controller PCB(PCB1).2. Replace the Fixing PressureRelease Sensor (PS18).3. Replace the Fixing Motor (M1).4. Replace the DC Controller PCB(PCB1).

E014-0004

Fixing Motor (M1) pressurization errorThe pressurization of the Fixing

Assembly was not detected for 3.0seconds during the pressurization drive.

1. Check the connector connectionbetween the Fixing Pressure ReleaseSensor (PS18) or the Fixing Motor(M1) and the DC Controller PCB(PCB1).2. Replace the Fixing PressureRelease Sensor (PS18).3. Replace the Fixing Motor (M1).4. Replace the DC Controller PCB(PCB1).

E020-0000

Detection of the toner clog between the

Hopper Unit and the DevelopingAssemblyWhen the Developing Assembly TonerSensor (TS2) detected toner-absentand the Hopper Toner Sensor (TS1)detected toner-present, the Developing

Assembly Toner Sensor (TS2) did notdetect toner-present though the Hopper

1. Check the rotation of the Hopper

Motor Gear. (If it is rotating, thesensor may not be detectingcorrectly. In that case, perform thefollowing to supply toner to theDeveloping Assembly: COPIER >FUNCTION > INSTALL > TONER-Sin the Service Mode.)2. Replace the Developing Assembly.


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Motor (M6) rotated by 194 times atintervals of 1.0 second with having turnedon the Developing Cylinder Clutch (CL2).* If paper is being fed, the error occursafter the paper has been delivered.

3. Replace the Hopper Unit.4. Replace the DC Controller PCB(PCB1).


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E024-0001

Disconnection of the Developing AssemblyToner Sensor (TS2)1. At normal speed: The Developing

Assembly Toner Sensor (TS2) signal wasdetected 7500 times in a row at intervals of100msec.2. At low speed: The Developing AssemblyToner Sensor (TS2) signal was detected 4500times in a row at intervals of 100msec.* If paper is being fed, the error occurs afterthe paper has been delivered.

1. Check the connectorconnection between the

Developing Assembly and theDC Controller PCB (PCB1).2. Replace the Developing

Assembly.3. Replace the DC ControllerPCB (PCB1).

E025-0000

Connector disconnection of the Hopper TonerSensor (TS1)The connection signal of the Hopper Toner

Sensor (TS1) was not detected 10 times in arow for 100msec.* If paper is being fed, the error occurs afterthe paper has been delivered.

1. Check the connectorconnection between theHopper Unit and the DC

Controller PCB (PCB1).2. Replace the Hopper Unit.3. Replace the DC ControllerPCB (PCB1).

E025-0001

Bottle Motor (M5) rotation errorThe same level of the Bottle Motor (M5) locksignal was detected 230 times in a row whiledetecting the signal every 2.0msec.* If paper is being fed, the error occurs afterthe paper has been delivered.

1. Check the connectorconnection between the BottleMotor (M5) and the DCController PCB (PCB1).2. Replace the Bottle Motor(M5).3. Replace the DC ControllerPCB (PCB1).

E110-0001

Laser Scanner Motor rotation errorAfter startup of the Laser Scanner Motor, thespeed lock signal of the Laser Scanner Motorwas not detected although a specified periodof time had passed.*When the same status was detected againafter executing an error retry.

1. Check the connectorconnection between the LaserScanner Unit and the DCController PCB (PCB1).2. Replace the Laser ScannerUnit.3. Replace the DC ControllerPCB (PCB1).

E110-0002

Laser Scanner Motor rotation errorAfter the speed lock of the Laser ScannerMotor settled, the speed lock signal was notdetected 10 times in a row at intervals of100msec.*When the same status was detected againafter executing an error retry.

1. Check the connector

connection between the LaserScanner Unit and the DCController PCB (PCB1).2. Replace the Laser ScannerUnit.3. Replace the DC ControllerPCB (PCB1


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E110-0003

Laser Scanner Motor rotation errorThe speed lock signal of the Laser ScannerMotor was not detected although 6.5 seconds(when switching from low speed to normalspeed) or 8.0 seconds (when switching from

normal speed to low speed) had passed.*When the same status was detected againafter executing an error retry.

1. Check the connectorconnection between the LaserScanner Unit and the DCController PCB (PCB1).2. Replace the Laser Scanner

Unit.3. Replace the DC ControllerPCB (PCB1).

E196-0000

EEPROM access errorDuring communication with EEPROM, thecommunication failed to retry 20 times afterthe communication error had occurred.* If paper is being fed, the error occurs afterthe paper has been delivered.

1. Replace the DC ControllerPCB (PCB1).

E197-0000

Laser Driver PCB communication errorError in communication with the Laser DriverPCB (communication data failure)*When the same status was detected againafter executing an error retry.


connection between the LaserScanner Unit and the MainController PCB (PCB2) or theDC Controller PCB (PCB1).2. Replace the Laser ScannerUnit.3. Replace the MainController PCB (PCB2).4. Replace the DC ControllerPCB (PCB1).

E197-0003

Connector disconnection of the LaserScanner UnitThe disconnection of the Laser Scanner Unitwas detected.


connection between the LaserScanner Unit and the MainController PCB (PCB2) or theDC Controller PCB (PCB1).2. Replace the Laser ScannerUnit.3. Replace the MainController PCB (PCB2).4. Replace the DC ControllerPCB (PCB1).

E202-0001

CIS Unit home position detection errorThe CIS HP Sensor (PS24) did not detect theCIS Unit

1. Check the connection ofthe Flexible Cable betweenthe Reader Controller PCB(PCB3) and the MainController PCB (PCB2).2. Replace the Flexible Cable.3. Replace the CIS HPSensor (PS24).


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E248-0000

Reader backup data read errorThe verification of the reader backup

1. Check the connector connectionbetween the Reader Controller PCB

4. Replace the Reader Motor(M10).5. Replace the ReaderController PCB (PCB3).6. Replace the Main

Controller PCB (PCB2).

E202-0002

CIS Unit home position detection errorThe CIS Unit did not come off the CIS HPSensor (PS24).

1. Check the connection ofthe Flexible Cable betweenthe Reader Controller PCB(PCB3) and the MainController PCB (PCB2).2. Replace the Flexible Cable.3. Replace the CIS HPSensor (PS24).4. Replace the Reader Motor(M10).

5. Replace the ReaderController PCB (PCB3).6. Replace the MainController PCB (PCB2).

E240-0000

Controller communication errorA serial communication error was detectedduring normal operation.

1. Check the connectorconnection between the DCController PCB (PCB1) andthe Main Controller PCB(PCB2).2. Replace the DC Controller

PCB (PCB1).

E240-0001

Controller communication errorA serial communication error was detectedduring printing.

1. Check the connectorconnection between the DCController PCB (PCB1) andthe Main Controller PCB(PCB2).2. Replace the DC ControllerPCB (PCB1).

E246 System errorContact the service companyoffice

E247 System error Contact the service companyoffice


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data failed to match. (PCB3) and the Main Controller PCB(PCB2).2. Replace the Reader Controller PCB(PCB3).3. Replace the Main Controller PCB

(PCB2).

E261-0000

Zero cross signal errorThe zero cross signal was notdetected for 500msec or longer whilethe relay turned to on.*When the same status was detectedagain after executing an error retry.

1. Check the connector connection. (Allconnectors on the DC Controller PCB)2. Replace the DC Controller PCB(PCB1).3. Replace the AC Driver PCB (PCB4).

E315-

0007

Image process device error

JBIG encode error

1. Turn OFF and then ON the mainpower.2. Check connection of Main Controller

PCB.3. Replace Main Controller PCB(PCB2).

E315-000d

Image process device errorJBIG decode error

1. Delete the current job.2. Turn OFF and then ON the mainpower.3. Check connection of Main ControllerPCB.4. Replace the DDR-SDRAM, the HDDand Main Controller PCB (PCB2) at thesame time.

E315-000e

Image process device errorError at software decoding

1. Delete the current job.2. Turn OFF and then ON the mainpower.3. Check connection of Main ControllerPCB.4. Replace the DDR-SDRAM, the HDDand Main Controller PCB (PCB2) at thesame time.

E315-000f

Image process device errorError at MemoryCopy

1. Turn OFF and then ON the mainpower.

2. Check connection of Main ControllerPCB.3. Replace Main Controller PCB(PCB2).

E315-0027

Image process device errorROTU timeout error

1. Turn OFF and then ON the mainpower.2. Check connection of Main Controller


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PCB.3. Replace Main Controller PCB(PCB2).

E315-0035

Image process device errorMemFill timeout error

1. Turn OFF and then ON the mainpower.2. Check connection of Main ControllerPCB.3. Replace Main Controller PCB(PCB2).

E315-0100

Image process device errorPRIO overrun

1. Turn OFF and then ON the mainpower.2. Check connection of Main ControllerPCB.3. Replace Main Controller PCB(PCB2).

E315-0500

Device timeoutAn image synchronous signal from theMain Controller PCB to the Reader isnot received within 30 seconds.

1. Turn OFF and then ON the mainpower.2. Check the connection of the MainController PCB (including the flatcable).3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).

E315-0501

Device abnormal completionAn abnormal signal from the MainController PCB to the Reader isdetected.

1. Turn OFF and then ON the mainpower.

2. Check the connection of the MainController PCB (including the flatcable).3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).

E315-0510

Device timeoutAn image synchronous signal from theMain Controller PCB to the Reader is

not received within 30 seconds.

1. Turn OFF and then ON the mainpower.2. Check the connection of the MainController PCB (including the flatcable).

3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).

E315-0511

Device abnormal completionAn abnormal signal from the MainController PCB to the Reader isdetected.

1. Turn OFF and then ON the mainpower.2. Check the connection of the MainController PCB (including the flat


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cable).3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).

E315-0520

Device timeoutAn image synchronous signal from theMain Controller PCB to the Reader isnot received within 30 seconds.

1. Turn OFF and then ON the mainpower.2. Check the connection of the MainController PCB (including the flatcable).3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).

E315-0521

Device abnormal completion

An abnormal signal from the MainController PCB to the Reader isdetected.

1. Turn OFF and then ON the mainpower.2. Check the connection of the Main

Controller PCB (including the flatcable).3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).


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E315-0530

Device timeoutAn image synchronous signal from the MainController PCB to the Reader is not received within30 seconds.

1. Turn OFF and thenON the main power.2. Check the connection

of the Main ControllerPCB (including the flatcable).3. Replace the flatcable.4. Replace the MainController PCB (PCB2).

E315-0531

Device abnormal completionAn abnormal signal from the Main Controller PCBto the Reader is detected.

1. Turn OFF and thenON the main power.2. Check the connectionof the Main Controller

PCB (including the flatcable).3. Replace the flatcable.4. Replace the MainController PCB (PCB2).

E315-0540

Device timeoutAn image synchronous signal from the MainController PCB to the Reader is not received within30 seconds.

1. Turn OFF and thenON the main power.2. Check the connectionof the Main ControllerPCB (including the flatcable).3. Replace the flatcable.4. Replace the MainController PCB (PCB2).

E315-

0541

Device abnormal completionAn abnormal signal from the Main Controller PCB

to the Reader is detected.

1. Turn OFF and thenON the main power.2. Check the connectionof the Main ControllerPCB (including the flat

cable).3. Replace the flatcable.4. Replace the MainController PCB (PCB2).

E315-0550

Device timeoutAn image synchronous signal from the Main

1. Turn OFF and thenON the main power.


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Controller PCB to the Reader is not received within30 seconds.

2. Check the connectionof the Main ControllerPCB (including the flatcable).3. Replace the flat

cable.4. Replace the MainController PCB (PCB2).

E315-0551

Device abnormal completionAn abnormal signal from the Main Controller PCBto the Reader is detected.

1. Turn OFF and thenON the main power.2. Check the connectionof the Main ControllerPCB (including the flatcable).3. Replace the flatcable.

4. Replace the MainController PCB (PCB2).

E350 System errorContact the servicecompany office

E351-0000

Main Controller PCB communication error

1. Turn OFF and thenON the main power2. Disconnect and thenconnect the connectorof the Main ControllerPCB.

3. Replace the MainController PCB (PCB2).



E500-0000

Communication errorAs for the communication with the Finisher and theHost Machine, the retry of the communication wasover the specified number of times.

1. Check the installationof the Host Machine andthe Finisher.2. Check the connectorconnection between theDC Controller PCB(PCB1) and the FinisherController PCB (PCB1).3. Replace the FinisherController PCB (PCB1).4. Replace the DC


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E530-0001

Front Alignment Motor (M4) errorAt initialization of the Front Alignment Plate, theFront Alignment Plate failed to move from the Front

Alignment Plate HP Sensor (S4) although the FrontAlignment Motor (M4) was driven for 10mm.

1. Check the connectorconnection of the Front

Alignment Plate HPSensor (S4) or the Front

Alignment Motor (M4).2. Replace the Front

Alignment Plate HPSensor (S4).3. Replace the Front

Alignment Motor (M4).4. Replace the FinisherController PCB (PCB1).

E530-0002

Front Alignment Motor (M4) errorAt initialization of the Front Alignment Plate, theFront Alignment Plate failed to be detected by theFront Alignment Plate HP Sensor (S4) although theFront Alignment Motor (M4) was driven for780msec.

1. Check the connectorconnection of the Front

Alignment Plate HPSensor (S4) or the FrontAlignment Motor (M4).2. Replace the Front

Alignment Plate HPSensor (S4).3. Replace the Front

Alignment Motor (M4).4. Replace the FinisherController PCB (PCB1).

E531-8001

Staple Motor (M9) errorThe Stapler failed to move from the Staple HPSensor (S11) within the staple execution time(450msec).


connection of the StapleUnit.2. Replace the StapleUnit.3. Replace the FinisherController PCB (PCB1).

E531-8002

Staple Motor (M9) errorAfter execution of staple operation, the Staple Unitcould not be detected by the Staple HP Sensor(S11) within 460msec although the motor wasoperated in the positive direction. And then, theStaple Unit could not be detected by the Staple HPSensor (S11) within 460msec although the motorwas rotated in the negative direction.

1. Check the connectorconnection of the StapleUnit.2. Replace the Staple

Unit.3. Replace the FinisherController PCB (PCB1).


E537- Rear Alignment Motor (M5) error 1. Check the connector


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0001 At initialization of the Rear Alignment Plate,the Rear Alignment Plate failed to move fromthe Rear Alignment Plate HP Sensor (S5)although the Rear Alignment Motor (M5) wasdriven for 10mm.

connection of the RearAlignment Plate HP Sensor(S5) or the Rear AlignmentMotor (M5).2. Replace the Rear Alignment

Plate HP Sensor (S5).3. Replace the Rear AlignmentMotor (M5).4. Replace the FinisherController PCB (PCB1).

E537-

0002

Rear Alignment Motor (M5) errorAt initialization of the Rear Alignment Plate,the Rear Alignment Plate failed to be

detected by the Rear Alignment Plate HPSensor (S5) although the Rear AlignmentMotor (M5) was driven for 760msec.

1. Check the connectorconnection of the Rear

Alignment Plate HP Sensor(S5) or the Rear AlignmentMotor (M5).2. Replace the Rear Alignment

Plate HP Sensor (S5).3. Replace the Rear AlignmentMotor (M5).4. Replace the FinisherController PCB (PCB1).

E540-

0001

Stack Tray Shift Motor (M8) errorThe Stack Tray shifting operation could not

be completed although the Stack Tray ShiftMotor (M8) was driven for 4.0 seconds.

1. Check the connectorconnection of the Stack TrayPaper Height Sensor (S9) orthe Stack Tray Shift Motor(M8).

2. Replace the Stack TrayPaper Height Sensor (S9).3. Replace the Stack TrayShift Motor (M8).4. Replace the FinisherController PCB (PCB1).

E575-0001

Gripper Motor (M7) error

When the Gripper Motor (M7) was driven, theGripper failed to move from the Gripper HPSensor (S7) although the Gripper EncoderSensor (S8) detected the rotation of 100clocks.

1. Check the connectorconnection of the Gripper HPSensor (S7), Gripper EncoderSensor (S8) or the GripperMotor (M7).

2. Replace the Gripper HPSensor (S7).3. Replace the GripperEncoder Sensor (S8).4. Replace the Gripper Motor(M7).5. Replace the FinisherController PCB (PCB1).


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E575-

0002

Gripper Motor (M7) errorThe Gripper failed to be detected by theGripper HP Sensor (S7) although the Gripper

Motor (M7) was driven for specified times(1.7 seconds at initialization or 1.4 secondsat normal operation).

1. Check the connectorconnection of the Gripper HPSensor (S7) or the GripperMotor (M7).2. Replace the Gripper HP

Sensor (S7).3. Replace the Gripper Motor(M7).4. Replace the FinisherController PCB (PCB1).

E575-0004

Gripper Motor (M7) clock errorWhen the Gripper Motor (M7) was driven, theGripper Encoder Sensor (S8) detected the

rotation of 400 clocks or more.

1. Check the connectorconnection of the GripperEncoder Sensor (S8) or theGripper Motor (M7).2. Replace the GripperEncoder Sensor (S8).

3. Replace the Gripper Motor(M7).4. Replace the FinisherController PCB (PCB1).

E577-0001

Paddle Motor (M3) errorThe Paddle failed to move from the PaddleHP Sensor (S3) although the Paddle Motor

(M3) was driven for 175 steps.

1. Check the connectorconnection of the Paddle HPSensor (S3) or the PaddleMotor (M3).2. Replace the Paddle HPSensor (S3).

3. Replace the Paddle Motor(M3).4. Replace the FinisherController PCB (PCB1).

E577-0002

Paddle Motor (M3) errorThe Paddle failed to be detected by thePaddle HP Sensor (S3) although the PaddleMotor (M3) was driven for 2.0 seconds.

1. Check the connectorconnection of the Paddle HPSensor (S3) or the PaddleMotor (M3).2. Replace the Paddle HPSensor (S3).3. Replace the Paddle Motor

(M3).4. Replace the FinisherController PCB (PCB1).

E583-0001

Tray Auxiliary Guide Motor (M6) errorThe Tray Auxiliary Guide failed to move fromthe Tray Auxiliary Guide HP Sensor (S6)although the Tray Auxiliary Guide Motor (M6)

1. Check the connectorconnection of the Tray

Auxiliary Guide HP Sensor(S6) or the Tray Auxiliary


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E613-0512

Image memory is faulty or insufficientNo necessary memory at MainController PCB

Make a 512MB memory at MainController PCB (PCB2).

E613- Image memory is faulty or insufficient Make a 1024MB memory at Main

was driven for 30mm. Guide Motor (M6).2. Replace the Tray AuxiliaryGuide HP Sensor (S6).3. Replace the Tray AuxiliaryGuide Motor (M6).

4. Replace the FinisherController PCB (PCB1).

E583-0002

Tray Auxiliary Guide Motor (M6) errorThe Tray Auxiliary Guide failed to bedetected by the Tray Auxiliary Guide HPSensor (S6) although the Tray AuxiliaryGuide Motor (M6) was driven for 1.8 seconds

1. Check the connectorconnection of the Tray

Auxiliary Guide HP Sensor(S6) or the Tray AuxiliaryGuide Motor (M6).2. Replace the Tray AuxiliaryGuide HP Sensor (S6).3. Replace the Tray AuxiliaryGuide Motor (M6).

4. Replace the FinisherController PCB (PCB1).

E602 File system error on the HDD

E604-0512

Image memory is faulty or insufficient512MB memory needs to be installed(insufficient memory for the model)

1. Install a 512MB or largermain memory

E604-1024



E604-1536



E611-0000

An error code to prevent repeated resenddue to power shutdown during FAXtransmissionRepeated rebooting and resending in a shortperiod of time

1. Clear the FAX jobinformation.Execute the following:COPIER > FUNCTION >CLEAR > FXTX-CLR2. Turn OFF and ON the mainpower.


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1024 No necessary memory at MainController PCB


E613-1536

Image memory is faulty or insufficientNo necessary memory at MainController PCB

Make a 1536MB memory at MainController PCB (PCB2).

E614 Flash PCB detection error

E674-0001

FAX Board communication errorThe specified number of errors wasdetected with FAX Boardcommunication

1. Check wire connection between theFAX Board and the Main ControllerPCB.2. Replace the FAX Board.3. Replace the Main Controller PCB(PCB2).

E674-0004

FAX Board communication error

Error in access of the modem IC usedby FAX

1. Check wire connection between theFAX Board and the Main Controller

PCB.2. Replace the FAX Board.3. Replace the Main Controller PCB(PCB2).

E674-0008

FAX Board communication errorError in access of the port IC used byOnBoardFax


E674-000C

FAX Board communication errorAn error was detected in access of themodem IC or port IC used by Fax


E674-0010

FAX Board communication errorError in timer device to be used byFAX at activation

1. Replace the Main Controller PCB(PCB2).

E674-

0011

FAX Board communication errorError when the timer device to be

used by FAX is started

1. Replace the Main Controller PCB

(PCB2).

E674-0030

FAX Board communication errorChecksum error of USB-FAXMAINROM

When the power is turned ON, get in thedownload mode from service mode toexecute downloading of USBFAXMAINROM.

E674- FAX Board communication error Turn OFF and then ON the power.


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0100 After completion of faxcommunication, writing of thecommunication information (log)failed, and the log cannot be read.

Points to note) All the previouscommunication information will becleared.

E674-0200

HDD access errorAn error occurred when accessing theHDD.

1. Turn OFF and then ON the power. 2.System all format and installation 3.Replace the HDD. 4. Replace the MainController PCB.

E677-0003

Print server errorError is detected by checking of themother board at startup of the printserver

1. Check cable connection and turn ONthe power again.2. Reinstall the printer server.

E711-0001

Communication error (retransmissionrequest reception error)Communication between the HostMachine and the Finisher was lost.

1. Check the installation of the HostMachine and the Finisher.2. Check the connector connection

between the DC Controller PCB (PCB1)and the Finisher Controller PCB(PCB1).3. Replace the Finisher Controller PCB(PCB1).4. Replace the DC Controller PCB(PCB1).


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E713-0000

Error in communication with theFinisher (communication retry

failure)The communication did not connectagain although the error retry wasexecuted after failing tocommunicate with the Finisher.

1. Check the installation of the HostMachine and the Finisher.2. Check the connector connection

between the DC Controller PCB (PCB1)and the Finisher Controller PCB (PCB1).3. Replace the Finisher Controller PCB(PCB1).4. Replace the DC Controller PCB(PCB1).

E716-

0000

Error in communication with theCassette ModuleThe communication did not connectagain although the error retry wasexecuted after failing tocommunicate with the CassetteModule.

1. Check the installation of the HostMachine and the Cassette Module.2. Check the connector connectionbetween the DC Controller PCB (PCB1)and the Cassette Module Controller

PCB (PCB101).3. Replace the Cassette ModuleController PCB (PCB101).4. Replace the DC Controller PCB(PCB1).

E719-

0001

Coin vendor errorError when the coin vendor isstarted- The Coin Vendor, which must

have been connected before thepower was turned OFF, is notconnected when the power isturned ON

Check cable connection between thecharging management equipment andthe host machine.While the charging managementequipment is connected for operation,clear the error in the case of switching tothe operation without the chargingmanagement equipment.(To prevent a misuse by removing thecharging management equipment, thiserror code is displayed.)

E719-

0002

Coin vendor errorIPC error at coin vendor operation- Open circuit of IPC, unable torecover the IPC communication

- When open circuit of thepickup/delivery signal cable isdetected- Invalid connection is detected

Check cable connection between thecharging management equipment andthe host machine.While the charging managementequipment is connected for operation,

clear the error in the case of switching tothe operation without the chargingmanagement equipment.(To prevent a misuse by removing thecharging management equipment, thiserror code is displayed.)

E719- Coin vendor error Check cable connection between the


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0003 - Communication error with the coinmanager occurs during unit priceacquisition at startup.

charging management equipment andthe host machine.While the charging managementequipment is connected for operation,clear the error in the case of switching to

the operation without the chargingmanagement equipment.(To prevent a misuse by removing thecharging management equipment, thiserror code is displayed.)

E719-0004

Coin vendor errorThe coin vendor was connected toa model that does not support thecoin vendor

1. Disconnect the coin vendor.

E719-0011

Coin vendor errorError when the NewCardReader isstarted- The NewCardReader, which musthave been connected before thepower was turned OFF, is notconnected when the power isturned ON.)

Check cable connection between the

charging management equipment andthe host machine.While the charging managementequipment is connected for operation,clear the error in the case of switching tothe operation without the chargingmanagement equipment.(To prevent a misuse by removing thecharging management equipment, thiserror code is displayed.)

E719-0012

Coin vendor errorIPC error at NewCardReaderoperationOpen circuit of IPC, unable torecover the IPC communication

Check cable connection between the

charging management equipment andthe host machine.While the charging managementequipment is connected for operation,clear the error in the case of switching tothe operation without the chargingmanagement equipment.(To prevent a misuse by removing thecharging management equipment, thiserror code is displayed.)

E719-0031

Serial communication error whenthe NewCardReader is startedUnable to start communication withthe Serial NewCardReader atstartup

1. Check if the cable of SerialNewCardReader is open circuit.2. Remove the Serial NewCardReader.COPIER > Function > CLEAR > CARDCOPIER > Function > CLEAR > ERR

E719-0032

Serial communication error afterthe NewCardReader was started

Although communication with the

Check if the NewCardReader cable isopen circuit


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E730-C000

Initialization errorAn error, such as failure inmemory retrieval at startup,occurs

1. System all format and installation.2. Replace Main Controller PCB (PCB2).

E730-C001

HDD access errorAn error occurs whenaccessing to the HDD

1. Start in safe mode to format the HDD (all thedata in the HDD is erased).2. Replace the HDD.3. Replace Main Controller PCB (PCB2).

E731-3000

Error in Main ControllerPCB

1. Check connection of Main Controller PCB.2. Replace Main Controller PCB (PCB2).

Card Reader was possible atstartup, it became unavailable inthe middle of communication

E730-1001

PDL software errorInitialization error

1. PDL reset processing (user mode >function settings > printer > printersettings > utility > Reset Printer).2. Turn OFF and then ON the power.

E730-100A

PDL software errorSystematic fatal error occurs


E730-A006

PDL communication error

No reply from PDL. No reply fromPDL due to failure or absence ofthe controller firmware


3. Check connection of Main ControllerPCB.4. Reinstall the controller firmware.5. Replace Main Controller PCB(PCB2).

E730-A007

Mismatched PDL versionMismatch in version of the controlsoftware between the host machineand the PDL.

System all format and installation.

E730-B013

PDL embedded font errorBroken font data

1. Turn OFF and then ON the power.

2. Reinstall the system using SST orUSB.3. System all format and reinstall thesystem using SST or USB.


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Unable to recognize theSurf board

E731-3001

Error in Main ControllerPCBFailure in Surf initialization


E731-3002

Error in Main ControllerPCBFailure in Surf initialization


E731-3015

Error in Main ControllerPCB

Although it works normallyat the software side, thereis no video data into CL1-G


E732-0010

Scanner communication

errorVertical Synchronizingsignal detection error

1. Check the connection of the Connector with the

Reader. 2. Check the power of the Reader (check ifthe initialization operation is executed at startup). 3.Replace the Reader Relay PCB. 4. Replace theMain Controller PCB.

E740-0002

Ethernet Board errorInvalid MAC address

1. Replace the LAN card

E740-0003

Ethernet Board errorInvalid MAC address

1. Replace the LAN card

E743-0000

DDI communication errorSCI error, reception dataNG, reception timeout,SEQ timeout error

1. Turn OFF and then ON the power.2. Check connection of the cable between the

Reader and the Controller.3. Check voltage (+24V and +12V) on the ReaderController PCB.4. Replace the Reader Controller PCB (PCB3).5. Replace Main Controller PCB (PCB2).

E744 Language file error

E746-0021

Engine ID errorSelf-check error of Image

Analysis Board (HW board

used for PCAM)

1. Replace the Image Analysis Board (HW boardused for PCAM).2. As a temporary measure, remove the Image

Analysis Board and get in service mode:

COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);set ST-JBLK from 1 to 0,and turn OFF and thenON the power.

E746-0022

Engine ID errorWrong version of Image

Analysis Board

1. Update the firmware of the Image AnalysisBoard.2. As a temporary measure, remove the Image

Analysis Board and get in service mode:


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COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);set ST-JBLK from 1 to 0,and turn OFF and thenON the power.

E746-0023

Engine ID errorNo reply from the Image

Analysis Board

1. Check if the Image Analysis Board is correctlyinstalled.2. Turn OFF and then ON the power.3. If the problem is not fixed, replace the OptionBoard.4. As a temporary measure, remove the Image

Analysis Board and get in service mode:COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);set ST-JBLK from 1 to 0, and turn OFF and thenON the power.

E746-0024

Engine ID errorOperation error of theImage Analysis Board

1. Turn OFF and then ON the power.2. If the problem is not fixed, replace the Image

Analysis Board.3. As a temporary measure, remove the ImageAnalysis Board and get in service mode:(Lv2) COPIER > OPTION > LCNS-TR > ST-JBLK; set ST-JBLK from 1 to 0, and turn OFF and thenON the power.


E746-

0031

Engine ID error

Hardware error

1. Turn OFF and then ON the power.

2. Replace the TPM PCB.

E746-0032

Engine ID errorTPM key mismatch

Format the systemUse SST or USB memory to formatthe HDD, and then executedownloading of the system software.See Chapter 6 Upgrading for details.For reference, the method usingUSB memory is shown below:1. Prepare USB memory in whichthe system software was registered.

E746-0033

Engine ID errorMismatched data in the TPM

Recovery is available if backup ofthe TPM has been executed.1. Connect the USB memory inwhich the TPM key is saved.2. Management Settings > DataManagement > TPM Settings; click[Restore TPM key].3. Enter the password that was


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specified at the time of backup work.4. Once the restore completionscreen is displayed, click [OK] andremove the USB memory, and thenturn OFF and ON the main power

switch.When backup of the TPM key is notexecutedSystem format is necessary.Use SST or USB memory to formatthe HDD, and then download thesystem software.

E746-0034

TPM auto recovery errorAn error occurs when clearing the HDDwhile the TPM setting is ON

The symptom is recovered byturning OFF and then ON the power

E746-0035

TPM version errorTPM which cannot be used in thismachine was installed.

Install the supported TPM.

E747-1201

PDL rendering errorImage processing IC error

1. Turn OFF and then ON the power(send the data to Inc becauserunning the data which generated anerror code causes another errorcode).2. Replace Main Controller PCB(PCB2).

E748-2010 Flash PCB errorUnable to find IPL (startup program) Replace the Flash PCB and installthe system using SST or USB

E748-2021

Main Controller PCB access errorNecessary H/W on Main Controller PCB isnot detected

1. Clean the terminal of MainController PCB, and remove andthen install Main Controller PCB.2. Replace Main Controller PCB(PCB2).

E748-2023

Main Controller PCB access errorUnable to initialize memory DDR2-SDRAM at the Main Controller PCB

1. Clean the terminal of DDR2-SDRAM, and remove and theninstall the DDR2-SDRAM.2. Replace the DDR2-SDRAM.

E748-2024

Main Controller PCB access errorThe CPU at the Main Controller PCBfailed to complete initialization

1. Clean the terminal of DDR2-SDRAM, and remove and theninstall the DDR2-SDRAM.2. Check power state of MainController PCB and check aroundthe connector.3. Replace Main Controller PCB.


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E748-9000

System error Contact the service company office

E749-

0002

Rebooting instruction due to change ofMEAP configurationThere is a change in configuration thatrequires turning OFF and then ON thepower

The symptom is recovered by

turning OFF and then ON the power

E749-0003

Booting instruction due to change inmAccele configurationThere is a change in configuration thatrequires turning OFF and then ON thepower

The symptom is recovered byturning OFF and then ON the power

E749-

0005

Booting instruction due to change inhardware configurationThere is a change in configuration that

requires turning OFF and then ON thepower

The symptom is recovered by

turning OFF and then ON the power

E749-

0006

Restart direction due to configurationchange.The option such as the Finisher and ADFwas installed or removed when all offollowing conditions were met and themachine configuration is changed when

the main power switch is turned ON.- Settings/Registration > Preferences >Timer/Energy Settings > Quick Startup atPower-on > ON- The Main Power Switch is turned OFF- The power plug of the machine isconnected to the output.

It is recovered by turning OFF andthen ON the main power.CAUTIONThis machine provides power tosome PCBs even when in the mainpower OFF status.The power supply is not completelyOFF by just turning OFF the main

power switch and therefore, themachine is unable to detect aconfiguration change.When disconnecting and thenconnecting a connector, alwaysdisconnect the power plug.Refer to the Service Manual >Chapter 2 > External and Controls >Quick Startup for details


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E753-0001

Downloading errorFirmware update errorThis symptom occurs when trying toupdate the firmware of an option that isnot installed

1. Check the log to identify thelocation of the download error.Check if the target option is

installed.When the target option is notinstalled:-> The symptom is recovered byturning OFF and then ON thepower (because there is nothing toupdate)When the target option is installed:-> Check if the target option isproperly installed and see if thesoftware to download is for thecorrect target option, and thenexecute downloading again.

E804-0000

Power Supply Cooling Fan (FM4) errorWhen detecting a failure of the PowerSupply Cooling Fan (FM4).

1. Check the connector connectionbetween the Power Supply CoolingFan (FM4) and the AC Driver PCB(PCB4).2. Replace the Power SupplyCooling Fan (FM4).

E805-0000

Heat Exhaust Fan (Rear) (FM6) errorThe lock signal was detected for 5.0seconds while the Heat Exhaust Fan(Rear) (FM6) was being stopped. *Thesame status was detected again afterexecuting an error retry.

1. Check the connector connectionbetween the Heat Exhaust Fan(Rear) (FM6) and the DC ControllerPCB (PCB1).2. Replace the Heat Exhaust Fan(Rear) (FM6).3. Replace the DC Controller PCB(PCB1).

E805-0001

Heat Exhaust Fan (Rear) (FM6) rotationerrorThe lock signal was not detected for 5.0seconds while the Heat Exhaust Fan(Rear) (FM6) was being driven.

*The same status was detected againafter executing an error retry.

1. Check the connector connectionbetween the Heat Exhaust Fan(Rear) (FM6) and the DC ControllerPCB (PCB1).2. Replace the Heat Exhaust Fan

(Rear) (FM6).3. Replace the DC Controller PCB(PCB1).

E805-0002

Heat Exhaust Fan (Front) (FM5) errorThe lock signal was detected for 5.0seconds while the Heat Exhaust Fan(Front) (FM5) was being stopped. *The

1. Check the connector connectionbetween the Heat Exhaust Fan(Front) (FM5) and the DCController PCB (PCB1).


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same status was detected again afterexecuting an error retry.

2. Replace the Heat Exhaust Fan(Front) (FM5).3. Replace the DC Controller PCB(PCB1).

E805-0003

Heat Exhaust Fan (Front) (FM5) rotationerrorThe lock signal was not detected for 5.0seconds while the Heat Exhaust Fan(Front) (FM5) was being driven. *Thesame status was detected again afterexecuting an error retry.

1. Check the connector connectionbetween the Heat Exhaust Fan(Front) (FM5) and the DCController PCB (PCB1).2. Replace the Heat Exhaust Fan(Front) (FM5).3. Replace the DC Controller PCB(PCB1).

E820-0000

Developing Cooling Fan (Front) (FM7)errorThe lock signal was detected for 5.0

seconds while the Developing CoolingFan (Front) (FM7) was being stopped.*The same status was detected againafter executing an error retry.

1. Check the connector connectionbetween the Developing CoolingFan (Front) (FM7) and the DC

Controller PCB (PCB1).2. Replace the Developing CoolingFan (Front) (FM7).3. Replace the DC Controller PCB(PCB1).

E820-0001

Developing Cooling Fan (Front) (FM7)rotation errorThe lock signal was not detected for 5.0seconds while the Developing CoolingFan (Front) (FM7) was being driven.

*The same status was detected againafter executing an error retry.

1. Check the connector connectionbetween the Developing CoolingFan (Front) (FM7) and the DCController PCB (PCB1).2. Replace the Developing CoolingFan (Front) (FM7).

3. Replace the DC Controller PCB(PCB1).

E820-0002

Developing Cooling Fan (Rear) (FM8)errorThe lock signal was detected for 5.0seconds while the Developing CoolingFan (Rear) (FM8) was being stopped.*The same status was detected againafter executing an error retry.

1. Check the connector connectionbetween the Developing CoolingFan (Rear) (FM8) and the DCController PCB (PCB1).2. Replace the Developing CoolingFan (Rear) (FM8).3. Replace the DC Controller PCB(PCB1).

E820-0003

Developing Cooling Fan (Rear) (FM8)rotation errorThe lock signal was not detected for 5.0seconds while the Developing CoolingFan (Rear) (FM8) was being driven.*The same status was detected againafter executing an error retry.

1. Check the connector connectionbetween the Developing CoolingFan (Rear) (FM8) and the DCController PCB (PCB1).2. Replace the Developing CoolingFan (Rear) (FM8).3. Replace the DC Controller PCB(PCB1).


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E881-0001

CPU abnormaltemperature risingerror

Abnormaltemperature of the

1. Send cold air to the device. 2. If there is a shieldingobject around the inlet, remove it to secure enough space.3. Check the fan, and remove dust or replace the fan if ithas an abnormality such as abnormal sound. 4. Replacethe Main Controller PCB.

E822-0000

Delivery Cooling Fan (Front) (FM3) errorThe lock signal was detected for 5.0seconds while the Delivery Cooling Fan(Front) (FM3) was being stopped. *The

same status was detected again afterexecuting an error retry.

1. Check the connector connectionbetween the Delivery Cooling Fan(Front) (FM3) and the DCController PCB (PCB1).2. Replace the Delivery Cooling

Fan (Front) (FM3).3. Replace the DC Controller PCB(PCB1).

E822-0001

Delivery Cooling Fan (Front) (FM3)rotation errorThe lock signal was not detected for 5.0seconds while the Delivery Cooling Fan(Front) (FM3) was being driven. *Thesame status was detected again afterexecuting an error retry.

1. Check the connector connectionbetween the Delivery Cooling Fan(Front) (FM3) and the DCController PCB (PCB1).2. Replace the Delivery CoolingFan (Front) (FM3).3. Replace the DC Controller PCB(PCB1).

E822-0003

Delivery Cooling Fan (Center) (FM2)rotation errorThe lock signal was not detected for 5.0seconds while the Delivery Cooling Fan(Center) (FM2) was being driven. *Thesame status was detected again afterexecuting an error retry.

1. Check the connector connectionbetween the Delivery Cooling Fan(Center) (FM2) and the DCController PCB (PCB1).2. Replace the Delivery CoolingFan (Center) (FM2).3. Replace the DC Controller PCB(PCB1).

E822-0005

Delivery Cooling Fan (Rear) (FM1)

rotation errorThe lock signal was not detected for 5.0seconds while the Delivery Cooling Fan(Rear) (FM1) was being driven.*The same status was detected againafter executing an error retry.

1. Check the connector connectionbetween the Delivery Cooling Fan

(Rear) (FM1) and the DC ControllerPCB (PCB1).2. Replace the Delivery CoolingFan (Rear) (FM1).3. Replace the DC Controller PCB(PCB1).

E880-0001

Controller Fan errorLock of Controller Fan is detected

Check if the connector isconnectedIf the connector is OK, replaceController Fan.


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Main ControllerCPU

E996-

0071

Frequent erroravoidance jam(ADF)

Depending on the setting of JM-ERR-R in service mode,010071 jam is displayed as an error.Collect log and contact to the sales companies.To cancel the setting, select COPIER> OPTION> FNC-SW> JM-ERR-R, and set JM-ERR-R to 0

E996-0CA0

Frequent erroravoidance jam(PRINTER)

Make 000CA0 jam to be displayed as an error by settingJM-ERR-D in service mode.Collect log and contact to the sales companies.To cancel the setting, select COPIER> OPTION> FNC-SW> JM-ERR-D, and set JM-ERR-D to 0

Documents

Canon IR Advance 500 Trouble Error Codes