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06/04/09 07:53 Cap:Sherpa in a nutshell 1
CAP:SHERPA
In a nutshell …
06/04/09 07:53 Cap:Sherpa in a nutshell 2
, , Miss ion Vis ion Value s
Mission To provide support to sales or corporate executives in evaluating, defining
and implementing their sales strategy
Vision To become a recognised and valued organisation delivering excellent
solutions for business top executives
Values Excellence
We strive to excel in everything we do. We pay attention to details because they are the window of our business
Enthusiasm We want to combine passion and fun, as these are the best energising sources to go always a step
further, enjoy the work we do and share our enthusiasm with our partners Partnership
As Sherpas we work intimately and mutually with our partners. We share with them the up’s and the down’s.
Freedom We want to be free in choosing our projects, our clients and our partners. We want to remain able to
say no in order to give the best value to our yes. Responsibility
The necessary value that supports the freedom. We remain accountable for our choices. We take our responsibility and we support the ones of our partners.
06/04/09 07:53 Cap:Sherpa in a nutshell 3
The value propos ition
Training & Education (*)
InterimManagement (**)
CONSULTING &PROJECT MANAGEMENT
(*) enriched by examples from real profesional experience(**) supported by business concepts and tools
theory practice
ACADEMICBACKGROUND &
BUSINESS CONCEPTS
17 YEARSPROFESIONALEXPERIENCE
06/04/09 07:53 Cap:Sherpa in a nutshell 4
TRAININGTRAININGEDUCATIONEDUCATION
INTERIMINTERIMMANAGEMENTMANAGEMENT
CAP: : SHERPA Service s Offe ring
PROJECTPROJECTMANAGEMENTMANAGEMENT
CONSULTINGCONSULTINGIN SALESIN SALES
STRATEGYSTRATEGY
06/04/09 07:53 Cap:Sherpa in a nutshell 5
TRAININGTRAININGEDUCATIONEDUCATION
INTERIMINTERIMMANAGEMENTMANAGEMENT
CAP: : SHERPA Service s Offe ring
PROJECTPROJECTMANAGEMENTMANAGEMENT
StrategicDirection
Organisation
Staffing
OperationalDirection
AnimationMotivation
Monitoring
InformationSystem
CONSULTINGCONSULTINGIN SALESIN SALES
STRATEGYSTRATEGY
06/04/09 07:53 Cap:Sherpa in a nutshell 6
Consulting in Sale s Strategy
StrategicDirection
Organisation
Staffing
OperationalDirection
AnimationMotivation
Monitoring
InformationSystem
06/04/09 07:53 Cap:Sherpa in a nutshell 7
Strateg ic Direc tion
CONTENT : Strategy definition Sales channels management Mission, vision statements Strategic alignment Decisions making processes Balanced Scorecard
StrategicDirection
Organisation
Staffing
OperationalDirection
AnimationMotivation
Monitoring
InformationSystem
06/04/09 07:53 Cap:Sherpa in a nutshell 8
OrganisationStrategicDirection
Organisation
Staffing
OperationalDirection
AnimationMotivation
Monitoring
InformationSystem
CONTENT : Sales structure and
organisation Sales engineering Sales territory management Outsourcing vs Insourcing Sales planning
06/04/09 07:53 Cap:Sherpa in a nutshell 9
StaffingStrategicDirection
Organisation
Staffing
OperationalDirection
AnimationMotivation
Monitoring
InformationSystem
CONTENT : Jobs descriptions Jobs profiling Selection Recruitment Assessments Induction and training
06/04/09 07:53 Cap:Sherpa in a nutshell 10
Operational Dire c tionStrategicDirection
Organisation
Staffing
OperationalDirection
AnimationMotivation
Monitoring
InformationSystem
CONTENT : Sales people management Communciation skills Sales efficiency Sales objectives settings Sales processes mapping Tasks descriptions Priority setting
06/04/09 07:53 Cap:Sherpa in a nutshell 11
/ Animation MotivationStrategicDirection
Organisation
Staffing
OperationalDirection
AnimationMotivation
Monitoring
InformationSystem
CONTENT : Team motivation Sales coaching
GROW model Sales pitch design On going training Competency management Incentives and energizers Appraisals
06/04/09 07:53 Cap:Sherpa in a nutshell 12
MonitoringStrategicDirection
Organisation
Staffing
OperationalDirection
AnimationMotivation
Monitoring
InformationSystem
CONTENT : Sales Force Diagnosis Sales Reporting Sales Metrics Sales Cockpit Balanced Scorecard
06/04/09 07:53 Cap:Sherpa in a nutshell 13
Information Sys temStrategicDirection
Organisation
Staffing
OperationalDirection
AnimationMotivation
Monitoring
InformationSystem
CONTENT : CRM Mobile applications Data management
06/04/09 07:53 Cap:Sherpa in a nutshell 14
: Sale s Strategy Consulting Functional Support
06/04/09 07:53 Cap:Sherpa in a nutshell 15
TRAININGTRAININGEDUCATIONEDUCATION
INTERIMINTERIMMANAGEMENTMANAGEMENT
CAP: : SHERPA Service s Offe ring
CONSULTINGCONSULTINGIN SALESIN SALES
STRATEGYSTRATEGY « AS IS »Analysis
« TO BE »Design
GAPAnalysis
TermsOf
References
Deliverables
ProjectReviewPROJECTPROJECT
MANAGEMENTMANAGEMENT
06/04/09 07:53 Cap:Sherpa in a nutshell 16
Proje c t Management
« AS IS »Analysis
« TO BE »Design
GAPAnalysis
TermsOf
References
Deliverables
ProjectReview
06/04/09 07:53 Cap:Sherpa in a nutshell 17
TRAININGTRAININGEDUCATIONEDUCATION
CAP: : SHERPA Service s Offe ring
Experience
KnowledgeTransfer
Network
Freedom
Focus
Delivery
RESULTSINTERIMINTERIM
MANAGEMENTMANAGEMENT
PROJECTPROJECTMANAGEMENTMANAGEMENT
CONSULTINGCONSULTINGIN SALESIN SALES
STRATEGYSTRATEGY
06/04/09 07:53 Cap:Sherpa in a nutshell 18
Inte rim Management
Experience
KnowledgeTransfer
Network
Freedom
Focus
Delivery
RESULTS
06/04/09 07:53 Cap:Sherpa in a nutshell 19
OBJECTIVES
EVALUATING
COURSES
TRAINING
COACHING
MOTIVATING
GROW
INTERIMINTERIMMANAGEMENTMANAGEMENT
CAP: : SHERPA Service s Offe ring
PROJECTPROJECTMANAGEMENTMANAGEMENT
CONSULTINGCONSULTINGIN SALESIN SALES
STRATEGYSTRATEGY
TRAININGTRAININGEDUCATIONEDUCATION
06/04/09 07:53 Cap:Sherpa in a nutshell 20
Training & Education
OBJECTIVES
EVALUATING
COURSES
TRAINING
COACHING
MOTIVATING
GROW
06/04/09 07:53 Cap:Sherpa in a nutshell 21
Consultant Profile
Jean Jacques Aussems
Education
Languages
ProfessionalExperience
1984-1989 Commercial Engineer, IAG, UCL 2005-2006 Senior Management Program, Omnicom Universtity, Babson College, USA Various training programs
project management facilitations skills people management
French, Dutch, English
from 05/2009 : Creation of CAP:SHERPA from 01/2006 : Managing Director @ CPM from 12/2003 : Business Development Director @ CPM from 09/2002 : Trade Services Manager @ Mars from 02/2001 : Program Manager (internal consulting) @ Mars from 01/1998 : Out-Of-Home Sales Manager @ Mars from 10/1996 : Specialists Channels Petcare Manager @ Mars from 01/1995 : Business Planning Manager @ Mars from 02/1993 : Key Account Manager @ Mars from 12/1991 : Sales Promotor @ Mars from 09/1990 : Professor of Economics and Marketing, @ IPK, Rwanda from 10/1989 : Merchandiser in a bargain store, New York, USA
06/04/09 07:53 Cap:Sherpa in a nutshell 22
Consultant Profile
Jean Jacques Aussems
ProjectManagementExperience
Global coordination of the Quality For You (Q4U) program at Mars Implementation of the Balanced Scorecard at Mars Review of the Decisions Making Process for the Local Management Team at Mars in collaboration with PWC including structure, processes, tools (RACI) Coordination of the Quick Wins Project (> 100 QW implemented) Review of the following HR processes at Mars
Management Development Program Recruitment & Selection Process Succesion Planning
Reorganisation of the whole sales departments at Mars – Project A2 Responsible in Belgium for the « Vision To Win » international project Implementation of the Balanced Scorecard at CPM Belgium Creation of an HR department and implementation of key HR processes at CPM Development and win of the Discovery Corner project at Carrefour (biggest field marketin project)
SalesManagementExperience
Sales Promotor F1 at Mars Key Account Manager at Mars Specialists Channels – Petcare – Sales Manager at Mars Out-of-Home – Snackfod – Sales Manager at Mars Grocery Sales Force Manager at Mars At CPM supervision of the following missions …
American Express Sales Force at Brussels Airport and for the Merchants Relationship Program Luminus / Nuon / Mobistar / Citibank Direct Sales Forces Handicap International Fundraising Direct Dialogue Nokia Sales Force Mars Out-of-Home External Sales Force Creation and launch of the WPA Audit Team (Mars, Nestle, Danone, !nBev, Colgate, Campina …) Creation and launch of The Fying Sales Team (Lesieur, SCA, !nBev, Nutricia, …)