2012 Revenue Cycle Mgmt. Study

June 2012

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Table of Contents

I. Key Research Findings

II. Study Participant Profile by i. Geographic Location

ii. Market Segment

iii. Role

III. Vendor Market Share i. Scheduling

I. By Market Segment

ii. Registration / ADT I. By Market Segment

iii. Patient Accounting I. By Market Segment

iv. Clearinghouse I. By Market Segment

IV. Market Opportunity i. Plans to Replace Core RCM Solution

ii. Plans to Replace by I. Market Segment

II. Decision Drivers

Table of Contents

IV. Market Opportunity Continued

iii. Plans to Replace Trending: 2010 vs. 2012

iv. Purchase Timeframe I. By Market Segment

v. Plans to Upgrade current Core RCM Solution I. By Market Segment

vi. Will there be a need for Bolt-On RCM Solutions after upgrading or replacing core

RCM? I. By Market Segment

II. Trending: 2010 vs. 2012

vii. Purchasing Plans: Top Bolt-On RCM Solutions I. By Patient Access / Front Office

II. By Market Segment

III. By Back Office

IV. By Market Segment

V. Trending: 2010 Plans to Invest in RCM Bolt-On Solution

VI. Primary Drivers Behind Planned Purchase of Bolt-On Solution i. By Market Segment

Table of Contents

IV. Market Opportunity Continued

VIII. Importance of Using Single Vendor for EHR and RCM Solutions I. By Market Segment

II. Trending: 2010 vs. 2012

V. Regulatory Impact on RCM Solutions Investment i. Delayed ICD-10 Transition

I. By Market Segment

ii. Meaningful Use (MU) I. By Market Segment

iii. Assessment of HIPAA 5010 Migration I. By Market Segment

VI. Voice of Customer (VOC) i. Confidence in Vendor Preparedness for ICD-10

I. By RCM / Clearinghouse Vendor

II. By Market Segment

ii. Top IT Strategic Priorities I. By Market Segment

II. Trending: 2010 vs. 2012

Table of Contents VI. Voice of Customer (VOC) Continued

iii. Top Challenges Negatively Impacting Financial Performance

I. By Market Segment

II. Trending: 2010 vs. 2012

VII. Appendix

Study Participant Profile by Geographic Location (n = 390)

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Study Participant Profile by Market Segment

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390 Respondents at

362 Unique Organizations

Study Participant Profile by Market Segment

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APPENDIX

About Us

CapSite is a healthcare technology research and advisory firm.

Our mission is to help our healthcare vendor and provider

clients make more informed strategic decisions that enable

them to accelerate the growth of their business.

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CapSite Database

Optimize your pricing to maximize your revenue and profit

Strategic Industry Reports

Competitive Landscape

Market Size

Market Opportunity

Voice of Customer

(VOC)

Align your messaging with your customers perception of value

Diagnostic Benchmarking

Win / Loss

Proven framework to improve your

win rate

Research and Advisory Solutions

12

Database

13

The CapSite Database is the trusted, easy-to-use online

database, providing critical knowledge and evidence-

based information on healthcare technology purchases.

CapSite provides detailed transparency on healthcare

technology pricing, packaging and positioning.

When it comes to healthcare technology

research, it helps to see all the details.

Those details are now available with

Database

Positioning

Packaging Pricing

• EHR

• Revenue Cycle

• HIE

• Professional Services

Health IT

• CT

• MR

• DR / CR

• Mammography

• Ultrasound

Imaging Equipment

• Patient Monitors

• Smart Pumps

Medical Devices

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Strategic Industry Reports

2012 Reports

Laboratory IS

Beds & Stretchers

Smart Infusion Pump

2011 Reports

Ambulatory EHR & PM

Emergency Department Info Systems (EDIS)

Health Information Exchange

PACS Replacement

Patient Access

Professional Services

Radiology Information System

Teleradiology

Transcription Services

2010 Reports

Ambulatory EHR and PM

Ambulatory EHR Certification

Ambulatory EHR

Cardiology IT

Claims Management

Health Information Management

Imaging IT

Remote Radiology

Revenue Cycle Management (RCM)

Vendor Neutral Archive (VNA)

* CapSite also creates customized strategic

industry reports based on the individual needs of its clients

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Published Reports 2010-2012*

For more information about our services, or to

order a report, please call, email, or click:

802.383.0675

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