Caring Communication New Video Series Gives Employees Communication Tools for Reducing Stress

Care ConnectionOctober2013

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Caring CommunicationNew Video Series Gives Employees Communication Tools for Reducing Stress At Baptist Health, part of how we live our brand promise of Changing Health Care for Good is by communicating with patients, family members and guests in caring and compassionate ways. But we all know that it is not always easy.

“Patients and families come to us because their lives have been interrupted by illness and injury, and they are most often in a heightened state of stress and worry,” says President and CEO Hugh Greene. “This can make communication tenuous at best, and often challenging or even confrontational.”

How we communicate can make an enormous difference in reducing anxiety for everyone involved. Research shows that patients with lower levels of stress heal more quickly, require fewer resources and are generally easier to care for and happier with their experience.

To help employees with this challenge, the System Patient Experience Steering Committee at Baptist has produced the first in a series of videos called Caring Communication, designed to share communication strategies and techniques that can help reduce patient anxiety, as well as stress levels for staff.

“These Caring Communication videos are in response to feedback we received during employee listening sessions, on our intranet blogs and through the employee survey conducted earlier this year. Staff told us that they would like the tools to communicate more effectively and de-escalate difficult situations.”

Diane Raines senior vice president and

chief nursing officer

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The first of the quarterly video series is taught by Janice Kiernan, senior Patient Experience consultant at Baptist Beaches. It is designed to help employees think about touch points – moments when we have the opportunity to improve communication or connect with our patients in a way that will help comfort them and reduce their stress.

System Patient Experience Officer Amy Lisenby explains: “We encourage every employee to watch the video on eLearning. Then, managers will facilitate team discussions during regularly scheduled meetings between now and the end of December. Managers will be provided with a discussion guide to help walk through the concepts. This first video is 16 minutes, and we expect future videos, which will be released every few months, to be around 10 minutes each. These brief videos and follow-up discussions will give employees the opportunity to share ideas about how these techniques can be applied to their specific work area. In doing so, we hope that we can help improve the patient experience and the work experience for our employees, as well.”

Be a Part of the Next Caring Communication Video The System Patient Experience Steering Committee will be holding auditions for employees who are interested in being cast members in the next Caring Communication video. Auditions are scheduled for Thursday, November 7, 6 am – noon, and Friday, November 8, 6 am – noon and 2:30 – 6 pm. The video shoot will take place November 18 – 22. To schedule an audition, contact Amy Lisenby at 202.1175 or amy.lisenby@bmcjax.com

Name the Actors Contest How many Baptist employees can you name in the first Caring Communication video? Employees who can name all 18 employees in the video will be entered into a prize drawing. More information about the contest will be sent out via email soon.

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Roadmap to Navigating Your 2014 Benefit Choices

Open Enrollment begins November 4

and ends November 17!

Follow these steps to take ACTION for your health:• Watch for enrollment information in your home mail.

• Read the material to choose the right plan for you.

• Go online to the employee home page to find information and resources.

• Enroll online by November 17, 2013.

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Benefits Fairs: Held at all hospital locations the week of November 4.

Enrollment assistance: Come to one of our Enrollment Labs. Visit the Employee Experience for dates and locations.

Healthy For Life discount screening: Visit the Healthy For Life page of the Employee Experience for a list of locations.

Benefits Fairs All fairs are from 8 am to 4 pm.

Baptist NassauMonday, November 4 Board Room

Baptist SouthTuesday, November 5Conference Rooms A, B and C

Baptist BeachesWednesday, November 6Conference Rooms A, B and C

Baptist Jacksonville/Wolfson Children’sThursday, November 78th Floor Cafeteria (Tower)

MetroFriday, November 8Building A, Conference Center

• Make sure to go online to make any new 2014 benefit elections or changes to your benefits.

• If you do not go online to make your 2014 elections, all benefits will roll over, with the exception of Flexible Spending Accounts.

• Make sure all dependent information is correct, including dates of birth and Social Security numbers.

• Check the cost of each benefit so you know what will be deducted from your paycheck. Medical premiums will increase for 2014, but no other premium rates are increasing from the 2013 cost.

• Take this opportunity to change or add beneficiaries to your Core Life Insurance and any additional life insurance policies you may enroll in.

• Instant chat will be available to all employees during Open Enrollment this year. Check the employee intranet for dates and times.

• You are also invited to visit one of our Benefits Fairs to chat with all of our vendors, ask questions and be eligible to win great prizes!

Here’s some important information to keep in mind during Open Enrollment.

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BENEFITS

Should I Keep My Employer-Sponsored Health Coverage with Baptist Health?When key parts of the Affordable Care Act (ACA) take effect on January 1, 2014, there will be a new option for buying health insurance called the Health Insurance Marketplace. Although the Marketplace may be a good option for employees who are not eligible to receive health insurance through Baptist Health, our employer-sponsored insurance coverage offered through Florida Blue is probably still the best option for benefits-eligible employees.

Here are a few reasons why:

Baptist Health Employer-Sponsored Health Insurance

Simplicity. Baptist has already done the homework to provide you with quality healthcare coverage through Florida Blue.

Savings. Baptist Health pays part of the cost of your premium, so you pay less for your health plan. You pay some and we pay some – and we also pay for some of your family’s coverage.

Support. You can get help with your insurance coverage questions from the Benefits Department if needed.

Tax Advantages. Your health plan is paid for with pre-tax dollars, meaning before tax is calculated on your earnings. This lowers the amount of your salary that is taxable.

Extra Cash to Pay for Health Care. Baptist offers a Flexible Spending Account to help you pay for some of your costs during the year, such as prescriptions, co-pays, etc.

Health and Wellness. Baptist Health offers extra incentives for taking healthy steps. For example, we offer a discount on your monthly premiums if you participate in the Healthy For Life screenings.

Individual Health Insurance Coverage Purchased Through the Marketplace

You do the homework and choose your health plan from a list of plans.

You pay the full premium for you and your family. Since Baptist Health offers insurance coverage, you most likely are not eligible for help from the government, such as a subsidy or cost-sharing reduction.

If you enroll on your own in the health plan and you have questions, the Benefits Department will not be able to answer them.

Your premium is paid with your post-tax dollars from your wallet, so you pay more for the same level of coverage.

You may still have access to a Flexible Spending Account through Baptist even if you buy health coverage on your own.

You will still have access to most of Baptist’s Healthy For Life programs; however, you will not be eligible for the medical premium discount.

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Employee and Family Night at the Zoo Approximately 2,500 people enjoyed an evening of fun during Employee and Family Night at the Jacksonville Zoo on September 14. The event was held to thank and recognize employees for a year in which we have made great strides in Changing Health Care for Good.

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Metro Square Employees on the MoveHealthy For Life would like to congratulate everyone who participated in the “Metro Square on the Move” pedometer-walking challenge. This five-week program was designed to help increase cardiovascular activity for those who spend most of their time on the job sitting. Participants were given a pedometer and encouraged to take a walk during their breaks at least three times a week. Before and after each walking session, the participants had to stop by the Healthy For Life checkpoint station, where they were given steps goals and held accountable for their participation.

Employees started out with half-mile walks and progressed to 2-½ miles by the end of the program. All participants were able to achieve this goal and have since added walking on their breaks to their fitness routine.

“It was great to see the participants improve on the number of steps they were taking each week,” says Healthy For Life Wellness Coach Intern Tiffany Thomas.

Sitting on the job doubles your risk of cardiovascular disease. Physical activity improves your overall health even if you don’t lose weight. People who are physically active live longer and have a lower risk of heart disease, stroke, type 2 diabetes, depression and some cancers. We challenge you to fight those odds and exercise at least 150 minutes a week.

Healthy For Life Discount Screenings Are Underway Save $650 on Your Health Insurance Premium. This is a voluntary opportunity for benefits-eligible employees. Take these four steps to receive your discount.

1. Complete your ONLINE Personal Health Assessment BEFORE attending your scheduled wellness screening.

• Visit: www.e-baptisthealth.com/PHA • Group Name: Baptist • Group Number: B0496-2013 • When asked for the numerical portion of

your member number, enter your BAPTIST HEALTH EMPLOYEE ID (the number on the bottom front of your badge) with leading 9s to equal 8 digits. (For example, if your employee ID is 12345, you would enter 99912345.)

2. Schedule and attend a biometric screening.

• An appointment is required. Visit www.e-baptisthealth.com/screening

• You MUST bring your ID badge to your appointment

3. You must be a nonsmoker or currently attempting to quit.

4. You must also receive a flu shot, which is available during your screening appointment. If you have your flu shot administered elsewhere, or you have a medical or religious contraindication, bring your documentation to Employee Health by November 25, 2013.

For more details, visit Healthy For Life on the intranet.

Healthy For Life

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“We need to save where we can, but not at the expense of the patient and their comfort and needs.”

Nurses throughout Baptist Health are happy that butterfly needles are back and more available as the primary needle for blood draws, but what they may not know is that feedback on the Employee Survey was one of the primary ways nurses’ voices were heard.

Earlier this year, the Med-Surg VET (Value Enhancement Team) implemented straight needles for blood draws after researching best practices and trials on various units. The intent was to create a significant cost savings by using straight needles approximately 65% of the time. Initial feedback indicated this was an acceptable alternative; however, after the change, feedback overwhelmingly indicated that nurses did not find the practice change appropriate.

A few excerpts of Employee Survey comments on this topic:

“Resource utilization is important, but product changes need to take into account staff feedback at the caregiving level. We need to save where we can, but not at the expense of the patient and their comfort and needs. An example is the butterfly for blood draws. We need to have access to this equipment when we have difficult sticks.”

“I feel that the current situation with the butterfly needles is greatly affecting our quality. The patients we care for on our floor are mostly elderly or very ill, many with poor veins. Spending the extra time to hunt down butterfly needles which are usually unavailable, not to

mention subjecting our patients to uncalled-for extra sticks with the straight needles (which are more painful and obviously a cheaper product), is definitely affecting our quality.”

Senior Vice President/Chief Nursing Officer Diane Raines says, “It is important that we provide our patients with the best possible care in a way that is efficient and delivers the best value. We will continue to evaluate products and supplies and look for less expensive ways to accomplish our care. However, we learned through this experience that we need a stronger emphasis on testing new products before accepting them. In the future, we will employ a much more inclusive process. I extend my thanks to everyone who provided feedback on this issue through the Employee Survey and other avenues.”

Feedback From Nurses Helped Bring Butterfly Needles Back

Employee Survey Results

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Comments Heard During Leadership Rounds Help Bring New WOWs to Baptist Beaches

Leadership Rounds, which began on a system-wide basis in July, provides staff with the opportunity to connect with leaders who make unscheduled visits to their work areas. At Baptist Beaches, where Leadership Rounding has already been in place for several years, nurses have seen first-hand the positive difference it can make when complaints about their WOWs (Workstations on Wheels) were heard and acted upon.

Cheryl Palmer, an assistant nurse manager in the Progressive Care Unit, explains, “One of our biggest frustrations was that our WOWs weren’t holding a charge. Sometimes, we couldn’t even unplug one and pull it across the hallway without it losing its charge,” she says. “We started voicing our concerns during rounding and within a pretty short time, we were given a timeline for when we would receive new equipment.”

The new Stinger Medical mobile workstations are a much lighter weight type of WOW with a removable battery pack that can hold a battery charge for 10 to 12 hours. Battery stations are located on every hallway, so when a charge runs low, the WOW battery can quickly be replaced with a fresh one. The new Stinger models are already in place in the Surgical Telemetry Unit and Med-Surg Units, and will be rolling out soon to the Maternity Unit and Emergency Department.

Sheri Logan, finance director at Baptist Beaches, agrees that Leadership Rounds are a valuable experience. She enjoys getting out of her office once a week to make rounds. “It was one thing to hear complaints about the WOWs, but another to see firsthand how difficult it is for the nurses to do their jobs when their computers keep crashing,“ she says. “It is also rewarding to be able take information back to the rest of leadership and put plans in place to fix problems.”

However, Leadership Rounding isn’t just about fixing problems. “It’s also a great opportunity to lift up individuals in your department so they can be recognized,” says System Patient Experience Officer Amy Lisenby. “Whatever we learn, our leaders are committed to following up on issues brought up during rounds and we encourage staff to take advantage of these opportunities.”

Jay Gordon, RN, with one of the new Stinger Medical workstations in the PCU at Baptist Beaches

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LeeAnn Mengel Named Oncology Service Line Administrator LeeAnn has been appointed administrator of the Oncology Service Line for the health system and for the Baptist Outpatient Center in San Marco. In her new role, she will provide direct administrative leadership to the Baptist Jacksonville outpatient oncology functions and the Hill Breast Center, along with the newly affiliated Southeastern Gynecology Oncology Associates (SEGO) which becomes a part of Baptist Health on November 1. (See November issue of CareConnection for more information.)

“I am very excited to have LeeAnn in this role to synergize our efforts in developing oncology services across the system,” says Baptist Jacksonville Hospital President Michael Mayo. “Her background as an oncology nurse and her many years of experience working in physician services is a great combination of skills that make her a perfect fit for this position.”

LeeAnn first joined Wolfson Children’s Hospital in 1986 as a registered nurse and was manager and then director of Health Care Management Services, an affiliate of Baptist Health, for several years. She left Baptist in 1992 and most recently was executive director of LBA HealthCare Consulting Services before returning to Baptist in 2010 as administrator of Specialty Services. She has a Bachelor of Science Degree in Nursing from Florida State University and a Master of Business Administration Degree from Jacksonville University.

Catherine Graham Named Administrator of Physician Specialty Services Catherine has been promoted to administrator of Physician Specialty Services. In her new role, she will continue oversight of physician recruitment, physician relations and outreach, along with communications and marketing within the Baptist Physician Enterprise. In addition, she will assume administrative oversight of several physician groups.

Catherine came to Baptist Health in 2001 and worked in several different progressively responsible positions in Education and Guest Services before joining Baptist Physician Enterprise in 2011 as director of Business Development. She has both a Bachelor of Science and a Master of Science in Health from the University of North Florida.

“In a short amount of time, Catherine has proven herself to be indispensable to the world of physician services,” says Physician Integration President Edward Sim. “This promotion reflects her tremendous abilities and the excellent relationships she has developed among our physicians. It’s a great opportunity and I am very confident that she will be successful in this new role.”

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Be Part of a Groundbreaking Cancer Prevention Study What if you could do something today to fight against cancer, change lives, and impact people for generations to come? Baptist Health is partnering with the American Cancer Society to enroll participants in one of its biggest research projects ever.

For each generation, the American Cancer Society conducts a Cancer

Prevention Study where researchers follow that generation and apply what

they learn to the next generation to save more lives. We are inviting men and

women, ages 30 – 65, who have never had cancer to join the third generation Cancer Prevention Study (or CPS-3).

Enrollment Dates and Locations Baptist Jacksonville, November 6, 3 - 7 pm Baptist South, November 8, 7 - 11 am Baptist Beaches, November 8, 7 - 11 am Florida Blue, 4800 Deerwood Campus Pkwy. November 5, 7:30 am - 12:30 pm and November 7, 2 - 6 pm

How to Participate 1. CLICK HERE to make your enrollment appointment.

2. Follow the link in your confirmation email to complete your first survey online. It will take 45-60 minutes to complete.

3. Go to your appointment, where you will complete a brief survey, sign an informed consent, and provide a waist circumference measurement and a small blood sample (similar to a doctor’s visit). Your in-person enrollment should last no longer than 30 minutes.

And that’s all for now! After you’ve enrolled in the study, you will receive shorter surveys mailed to your home every few years to update your information. You will also receive annual study newsletters to update you on research results.

For more information, call toll-free 888.604.5888 or visit www.cancer.org/cps3florida

October is Breast Cancer

Awareness Month

It’s not too late to get involved in Breast Cancer Awareness Month.

Join us for these activities:

October 19Race for the Cure

To Benefit the Susan G. Komen Foundation

Metropolitan Park

October 20Baptist Health

Game DayJacksonville Jaguars vs.

San Diego ChargersBreast cancer survivors to be

honored during opening ceremony Everbank Field

October 26Making Strides

Against Breast CancerTo Benefit the American Cancer Society

Jacksonville Landing

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Each holiday season, departments and individual employees provide gifts for children of Baptist Health families experiencing economic hardship. This volunteer program is administered by a committee under the guidance of the Pastoral Care Department. It is a meaningful way to share our caring hearts with our co-workers. By brightening a child’s holiday, you can help lift up our Baptist family.

Your Generosity in 2012 Families who applied for help – 54 Total families who received help – 42 Total children who received gifts – 108 Total departments that provided help – 32 Additional individual employees who provided help – 3

How to Apply To request that your child be included in the program, contact the Pastoral Care Department by October 28. This allows time to match children with departments, and gives departments time to gather gifts. Every effort will be made to place requests with a volunteering department.

To be eligible, children must be age 18 or younger, the children (not grandchildren) of a Baptist Health employee, and live in the household of the applying adult. Your information will be kept confidential.

All applicants must fill out an information sheet that includes:

• A hire date – Employees who have worked PRN or full-time for Baptist for two or more years are eligible. Families are eligible for help every other year, so those assisted in 2012 will be eligible again in 2014.

• A short essay explaining the circumstances that led to the request.

• Name, age, gender, sizes and needs of each child.

Would Your Department Like to Help? Please contact the Pastoral Care Department by November 1.

The Children’s Holiday Help from the Heart Committee will match eligible children with departments that want to participate before the Thanksgiving holiday.

To Contact the Pastoral Care Department Call 202.2828 or e-mail Lisa.Carruth@bmcjax.com

IS Department Deploys New Computer Technology This month, the IS Department begins rolling out a technology enhancement to improve the performance of all computers and better track hardware and software assets for all Baptist Heath facilities and Baptist Primary Care offices. The new technology, called Altiris, replaces Novell. It will reach each facility over a 10-week period. After the Altiris roll-out, we will begin upgrading computers across the health system from Windows XP to Windows 7.

Children’s Holiday Help from the Heart

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Since Baptist Health launched HeartWise for Women two years ago, we have touched thousands of lives and helped give women the personalized knowledge and guidance they need to maximize a heart-healthy lifestyle. Many women have asked if the men in their lives could take part in HeartWise. Now they can! Both men and women can now take advantage of all HeartWise services, including:

HeartWise Screening and Consultation During this one-hour session, you receive an in-depth evaluation of your personal risk factors, including blood pressure, heart rate, BMI, height and weight, waist circumference, cholesterol and triglyceride levels, blood glucose level and an electrocardiogram (EKG). This is followed by a professional consultation to learn how you can better manage your risks. The cost is $69. To register, call 202.KNOW (5669).

HeartWise Eating Plan Classes Based upon Mediterranean eating patterns, which are known for their heart-healthy benefits, these two-hour interactive classes are taught by a registered dietitian. Classes are being offered at Baptist South and Baptist Nassau on November 7, and at Baptist Beaches on November 13 and December 11. The cost is $20. To register, go to baptistjax.com/heartwise

HeartWise Fitness Assessment During these one-hour sessions at the Wolfson Wellness Center, an exercise specialist who is

experienced in cardiac rehabilitation will assess your current fitness level and work with you to create a safe and personalized exercise program, including your target heart rate zone. The cost is $35. For an appointment, call 202.9708.

NEW Cardiovascular Disease Prevention Class This six-week series of classes, taught by Physician Assistant Nancy Crain, is for patients referred by physicians of Baptist Primary Care and Baptist Heart Specialists. Based on the American Heart Association’s Life’s Simple 7 program, the topics covered include:

• The Low-Down On High Blood Pressure• Clearing Up the Confusion About Cholesterol• Maintaining a Healthy Weight • Eating Your Way to a Healthy Heart • Adopting an Active Lifestyle• What’s Stress Got to Do with It?

The six-week class series costs $60. For more information, call 534.0063.

HeartWise at Work HeartWise is also reaching out to businesses and other organizations to support their employee wellness efforts. JAXPORT was one of the first organizations to begin a HeartWise program. In August and September, about two-thirds of their employees participated in HeartWise screenings and consultations, and monthly cardiovascular disease prevention classes are being offered. For more information, call 534.0063.

HeartWise Is No Longer Just for Women

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To encourage leadership giving to the United Way Campaign, Baptist Health President and CEO Hugh Greene hosted a Young Professionals event on September 19 at the Museum of Science and History. About 50 employees from Baptist attended this inaugural event, which included a presentation by Mr. Greene about the value of United Way in our community, followed by a reception within the museum’s newest exhibit. As a result of the event, Baptist Health gained 13 new Leadership Givers.

Leadership giving to the United Way starts with an annual pledge of $1,000. However, Baptist has a matching program that allows you to start at $700. Leadership Givers, who pledge at least $27 per pay period, will receive a fun, car-shaped USB flash drive, as well as a savings bank and lunch cooler.

Young Professionals Event Benefits United Way Campaign

To make your United Way pledge online, use the eWay link on the employee intranet or go directly to https://donor.united-e-way.org

Campaign Code: Baptist2013 Username: Employee identification number, which is located on your badge (e.g., 12345) Password: First two letters of last name (lowercase) + last four SSN (e.g., de0123)

U N I T E D WAY

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Baptist Jacksonville and Baptist South were notified by the Joint Commission in September that they have been recertified as Primary Stroke Centers, a designation that demonstrates compliance with nationally developed standards for stroke care. The Joint Commission launched its Stroke Certification Program in 2003, and the two hospitals were initially certified in 2006. Hospitals generally must be recertified every two years.

“We are proud to maintain this distinction from the Joint Commission,” says Nicole Thomas, MHA, FACHE, vice president, Operations

and Specialty Services. “It demonstrates the ongoing commitment of our caregivers to providing the best in stroke care to our patients.”

Each year, about 795,000 people experience a new or recurrent stroke, which is the nation’s third leading cause of death. On average, someone suffers a stroke every 40 seconds and someone dies of a stroke every 3.1 minutes. Stroke is a leading cause of serious, long-term disability in the United States, with about 4.7 million stroke survivors alive today.

Stroke Program Recertified

UNF Presidential Medallion for Melanie Husk Congratulations to Melanie Husk, senior vice president, Marketing and Communications, who was one of three individuals honored with a Presidential Medallion by University of North Florida President John Delaney during their Founders Day Celebration on October 1. The President’s Medallion is bestowed upon individuals whose outstanding commitment and generosity have made UNF a better university. Melanie, a UNF alumnus, has received several other awards from UNF throughout the years. She has served on the UNF Foundation

Board for more than a decade, and has been involved in leadership in many other local organizations, including the First Coast YMCA, the United Way of Northeast Florida, Bright Holidays, Easter Seals and the International Women’s Forum.

Baptist Health received a gold level recognition plaque at the Annual Coming Out Day Breakfast hosted by JASMYN (Jacksonville Area Sexual Minority Youth Network) on October 11. During the presentation, Baptist Health was commended for its decision to extend health benefits to same-gender domestic partners it 2014.

JASMYN Recognizes Baptist Health for Diversity and Inclusion

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Baptist Health has a new Code Green policy to assist people who are either outpatients or non-patients and in need of medical assistance while on our campuses. The policy specifies which areas of the hospital are considered part of the campus and how a Code Green is called and responded to.

When do I use a Code Green? A Code Green should be used when a person anywhere on one of our hospital campuses either requests emergency services or would appear to a reasonably prudent person to be in need of medical attention.

Which areas are included as part of the hospital campus? The hospital campus is defined as the physical area immediately adjacent to the provider’s main buildings, and other areas and structures that are not strictly contiguous to the main buildings, but are located within 250 yards of the main buildings.

Which areas are excluded from the hospital campus? • The 250-yard zone does not include non-

medical businesses (shops and restaurants located close to the hospital).

• It does not include physicians’ offices or other medical entities that have a separate Medicare identity.

• It does not apply to any off-campus facility, regardless of its provider-based status, unless it independently qualifies as a dedicated emergency department like Baptist Clay.

How do I call a Code Green? Employees should call a Code Green if they

notice someone on our campus who appears to need assistance. This includes both outpatients and non-patients.

• Call 7777; announce Code Green (adult or pediatric) and location.

• Stay with the individual. • Emergency Department (ED) staff and Security

personnel will respond to the scene and transport the patient to the ED for a medical screening exam.

Why Code Green? The Code Green Policy is being implemented to meet EMTALA (Emergency Treatment and Labor Act) guidelines. EMTALA, which was enacted by Congress in 1986, requires hospitals receiving Medicare to provide a medical screening exam when a request is made for examination or treatment of an emergency medical condition. The law is meant to prevent hospitals from dumping patients to another hospital before the patient is stabilized or admitted.

In 2003, due to an incident in Chicago in which emergency personnel were prohibited from leaving the hospital’s physical building, the EMTALA legislation was updated to include patients that present to the medical campus.

Campus-specific information is available on the employee intranet.

For a list of specific areas that are included and excluded from the Code Green policy for your campus, review policy No. 7.04.07 in Compliance 360. Policy and Procedures are available on the Apps & Tools page on the employee intranet.

Code Green New Policy is for Outpatients and Non-Patients Who Need Medical Assistance

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Keith Stein, MD Chief Medical Officer and Sr. Vice President, Medical Affairs/Clinical Effectiveness, Baptist Health

Dr. Stein is a board-certified anesthesiologist and intensivist. He currently serves as a clinical associate professor of Medicine at the University of Florida College of Medicine –Jacksonville.

Dr. Stein is a tireless advocate for innovation and for integrating electronic medical records to ensure patients are getting the safest, most effective care. When Baptist South opened as one of the nation’s first fully digital hospitals, Dr. Stein was the impetus behind medical staff acceptance of a whole new way of practicing medicine. He also led the effort to implement EMR at all Baptist hospitals, including Baptist Nassau as the nation’s first rural hospital to go fully digital. Dr. Stein has also provided significant guidance to other hospitals and health systems across the world with EMR implementation.

Marc Litt, MD Board-Certified Interventional Cardiologist,

Baptist Heart Specialists Dr. Litt is medical director of the Cardiac Catheterization Lab at Baptist Jacksonville. He graduated from medical school at the University of Cincinnati and completed an internship, residency and fellowship at

Johns Hopkins University.

Dr. Litt is a leader in a nationwide clinical trial that is testing an alternative to the traditional metal stent used to unblock clogged arteries. In June, he was the first cardiologist in Jacksonville to insert a bioresorbable stent, which dissolves into the body within one to two years and can remold the artery without the need for a permanent metal stent. If the stents are found to be as durable and effective as traditional stents, further research could focus on whether the stents could reduce the time patients are required to be on blood-thinning medication.

Kevin Kaplan, MD Board-Certified Orthopaedic Surgeon, Jacksonville Orthopaedic Institute

Dr. Kaplan, a Jacksonville native, completed his residency at New York University Hospital for Joint Diseases and received training in orthopaedic trauma surgery at Seattle’s

Harborview Hospital, one of the nation’s most respected trauma centers. He completed his fellowship at the world-renowned Kerlan-Jobe Orthopaedic Clinic in Los Angeles.

Dr. Kaplan is the head team physician for the NFL’s Jacksonville Jaguars and orthopaedic team physician for the Jacksonville Sharks of the Arena Football League. He serves as a team physician for Jacksonville University and University of North Florida and also several high school athletic programs. He participates in the Jacksonville Sports Medicine Program and was a physician volunteer at a number of other events brought to the Jacksonville area. He is also an avid volunteer for the Arthritis Foundation and has served as Arthritis Walk chairman.

Baptist Physicians Named Health Care Heroes Three physicians affiliated with Baptist Health have been named Health Care Heroes for 2013 by the Jacksonville Business Journal. We extend our congratulations to:

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Wear in the World is Baptist Blue?

Listening Sessions

Congratulations to Taylor Kelly, Nancy Crain and Melissa Griffin, the most recent weekly winners of the “Wear in the World is Baptist Blue?” Employee T-shirt Photo Contest.

All current employees are eligible to enter this contest where you show your pride in Baptist Health by sharing your photos featuring our blue Changing Health Care for Good T-shirts. Photos taken anytime this year are eligible, and they do not have to be taken at work. However, if taken at work, please keep HIPAA and other privacy laws in mind.

To enter our photo contest, post your photos to the Baptist Health Facebook page or email them to editor@bmcjax.com with your name and email address. Winning photos must fit into one of the contest themes. Learn more about the contest themes and rules on the employee intranet under About Us, “We are Changing Health Care for Good.”

Join Hugh Greene or John Wilbanks for a listening session regarding the patient experience. These are the last sessions for the year. No reservation is needed.

Baptist Nassau, Boardroom, October 22, 12 – 1 pm Baptist Beaches, Conference Rooms A & B, October 29, 12 – 1 pm Wolfson Children’s, Boardroom, November 7, Weaver Tower, 1st floor, 7:30 – 8:30 am

Nancy Crain submitted this photo of Dr. James Clower with his dog at the First Coast Heart Walk.

Taylor Kelly submitted this photo of the Patient Access Services Call Center team.

Melissa Griffin submitted this entry of the QT Pies Team from Baptist Heart Specialists Nassau, who raised $1,650 for the Heart Walk.

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Every department at Baptist Health has the opportunity to present a positive image to our community and to our patients. Patient Access Services (PAS) has the privilege of providing our patients with their first impressions of our facilities. We celebrate our fellow co-workers in Patient Access at our various campuses who have received their copper pins from the Distinguished Caregiver Program as recognition of their contribution to the patient experience.

“We work very hard on providing the best possible experience to our patients,” says Patient Access Director Jill Hillis. “Patients who present to our facilities are often in a stressful situation, and we do our best to ease their concerns in a caring and efficient manner. PAS employees handle a myriad of requests from patients, physicians, referring physician offices, nurses, department personnel and insurance companies, requiring them to have a variety of skills and a positive service response.”

In addition to providing excellent customer service, PAS employees serve as the front door of the Revenue Cycle and have many responsibilities in this area. We acknowledge the Patient Access Department for initiating the caring spirit that Baptist Health is known for.

CA

R E A ND

S

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E

Baptist Nassau – Lori Geiger, Ellen Mancil, Janice Flagler

Call Center – Lauren Oyenarte, Debbie Mills, Sheri Rhoden (Not pictured: Beverly Jones)

Baptist Jacksonville – First row: Ella Hodges, Courtney Johnson, Sirronda Mitchell. Second row: Elizabeth Skaff, Linda Freeman, Darlene Henry, Latresa Russell. Third row: Robert Thigpen, Elizabeth Gugino, Trevor Davis, Justin Hamilton

Baptist Beaches – Carol Pratt, Teresa Trexel, Tammy Warren

Baptist South – Cynthia Fagan and Veronica Szot

Distinguished Caregivers in Patient Access Services Copper pin recipients

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The American Heart Association’s First Coast Heart Walk on September 21 was a tremendous success, thanks to the efforts of many. Baptist Health had an organizational record of more than 500 walkers, raising $35,666. Overall, the 2013 Heart Walk had an estimated 18,000 walkers and is projected to have raised more than $1 million, making it the largest walking event of its kind in Northeast Florida. Heartfelt thanks goes to everyone who joined us in helping to fight heart disease in our community.

Baptist Health Employees Show They Have Heart

November 1Sixth Annual Pediatric Bioethics ConferenceUniversity of North Florida8:30 am - 4 pmBaptist Health employees receive free attendance. For promotional code, please enter: EMPLOYEE. Register at www.pedsbioethics.eventbrite.com

November 9American Diabetes Association Step Out WalkRiverside Arts MarketFor more information, contact Yvonne McCormick at 202.1152.

November 12 The 2013-2014 Florida Forum Speakers Series Michael Lewis, Best-Selling Author Times-Union Center for the Performing Arts7 pmPresented by the Women’s Board and benefiting Wolfson Children’s Hospital. Learn more at www.thefloridaforum.com

November 16State of Geriatric Care Clinical UpdateUniversity of North Florida8:30 am - 4 pmRegistration fee is $55. Baptist Health employees are eligible for a discount. Type “Employee” into the discount code field. You will be asked for your employee number as part of the registration process.

December 6 - 82013 Arts & Antiques ShowPrime F. Osborn III Convention Center, JacksonvillePresented by the Women’s Board and benefiting Wolfson Children’s Hospital.Learn more at www.artsandantiquesshow.com

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IntegrationP h y s i c i a n I n t e g r a t i o n

New Roles at Baptist Physician Enterprise Congratulations to Lauren Maynard who has been named team lead of the Business Development consultants at Baptist Physician Enterprise. Lauren joined Baptist Health in 2009, working

first at Baptist South and then Baptist Neurology before transferring to Baptist Physician Enterprise in October 2011. Lauren was an EHR implementation specialist until January 2013, when she became a Business Development specialist. She has a Bachelor of Health Administration degree from University of North Florida.

Congratulations to Jolene Bowman, who has been named team lead of Physician Recruitment at Baptist Physician Enterprise. Jolene joined Baptist Health in 2006, working first as a Human Resources recruiter at Baptist Nassau before transferring to Baptist

Physician Enterprise in November 2011 and becoming a physician recruiter. She has a Bachelor of Business Administration degree from College of Charleston in South Carolina.

Welcome to Misty Manwaring, the new Business Development consultant for Baptist Beaches. Misty comes to Baptist from Beaches Facial Plastic & Nasal Surgery Center, where she was the medical practice manager and marketing director since

February 2007. She has a Bachelor of Science in Communication degree from the University of North Florida.

Kudos to Lisa Ragland Retail Pharmacy Manager Pavilion Pharmacy, Lane Ave A colleague at Baptist Health

says, “Lisa Ragland is my knight in shining armor. She has done so much to take some of the stress off of me. First, the quick delivery to my desk is awesome. I can leave a message in the morning and the prescriptions are at my desk within hours. Lisa has helped me get into programs to lower my co-payments on a very expensive drug. When the physician doubled the dose and the insurance wouldn’t fill it again so quickly, she figured out a way to minimize my out-of- pocket expenses. While we wouldn’t know each other if we passed on the street, we have talked on the phone. She is so kind and empathetic.”

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Retirements Best wishes to Betty Bowen, former Accounts Payable supervisor at Pavilion Health Services, who retired on September 26 after 37 years of service to Baptist Health. She is pictured here at her retirement celebration with Mike Lukaszewski, senior vice president and chief financial officer (left) and Chris Durkin, vice president and controller of Pavilion Health Services.

Best wishes to Kenneth Horn, MD, who retired from Baptist Primary Care San Jose Pediatrics on September 30. Dr. Horn founded his pediatric practice with Stephen Lazoff, MD, in the San Jose area in June of

1974. They became part of Baptist Health in July 1996. Over the years, the practice has expanded to a second location in Ponte Vedra Beach and has grown to include nine pediatricians in the group.

Employees at Baptist Primary Care Reedy Branch laced up their walking shoes, brought their children with strollers and wagons, and enjoyed another year of participating in the First Coast Heart Walk on September 21.

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Robyn Kay Honored by Emory University Congratulations to Robyn Kay, MPH, clinical epidemiologist at Baptist Jacksonville, who received the Matthew Lee Girvin Award from the Rollins School of Public Health at Emory University during an awards ceremony September 28. The award,

one of two prestigious awards given by the school each year, is named for a former graduate who died while serving on a United Nations survey mission. It recognizes a recent graduate who exemplifies selfless dedication to the field of public health and has made significant contributions toward improving the lives and health of others.

Robyn graduated from the Rollins School of Public Health in 2003 with a Master of Public Health in epidemiology.

Her accomplishments have included designing and evaluating epidemiological surveillance systems to enhance outbreak detection and tracking down the source of an outbreak of Hepatitis C at the hospital. Robyn has also worked with the Florida Poison Control Centers to identify multiple cases of carbon monoxide poisoning linked to generators, resulting in the Consumer Product Safety Commission requiring a warning label on them.

Dr. Elias Honored with State EMS Award Bradley Elias, MD, a board-certified emergency medicine physician at Baptist Jacksonville, was recently honored by

the Florida Department of Health with the EMS Disaster Preparedness and Response Award as part of the 2013 Excellence in EMS Awards. The awards are given to professionals who have made significant contributions in preparing Florida for health and medical responses to significant emergencies or disasters, and have served as leaders in EMS preparedness, education and response.

Dr. Elias has served on the state EMS Advisory Council since 2006 and has served as chairman of the Disaster Committee. He has expertise in several facets of emergency medicine, including serving as medical director for six bases of Air Methods, the emergency service provider that transports patients via helicopter.

JacksonvilleB a p t i s t J a c k s o n v i l l e

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Distinguished Caregivers Margaret Darling Diagnostic Breast Center Margaret was making a delivery of some file jackets from the mammography room to an office on the fourth floor of the Hill Breast Center one Sunday afternoon when she heard unusual noises in the area. Upon investigating, she discovered that the conference room was flooded and water was seeping into the main waiting area. It was difficult to reach anyone on the phone over the weekend, but Margaret was persistent. Because of her actions, Plant Facilities was able to call someone in who discovered a split in the overhead sprinkler system and repaired it quickly, avoiding a significant amount of damage to the building.

Joanne Ferreira, Physical Therapist Home Health – SouthsideJoanne had arrived to perform a physical therapy evaluation on a patient who had recently had a complicated surgery. When

she began, she noticed that his heart rate and rhythm were fast and skipping beats, so she called the patient’s cardiologist, who advised her to bring the patient in. When Joanne tried to assist the patient to get up, his condition became much worse, so Joanne called 911.

She then waited with the man’s wife until the paramedics arrived. It turned out that the patient had a heart attack. The patient’s wife says, “Joanne truly saved my husband’s life and for that I am grateful.”

Group Fitness Classes at Wolfson Wellness CenterZumba begins Monday, October 28. This 8-week class meets Monday, Wednesday and Thursday, 5:30 - 6:30 pm. The fee for 24 sessions (3 times a week) is $98. The fee for 16 sessions (2 times a week) is $70.

Boot Camp begins Friday, November 1. This 6-week class meets Monday, Wednesday and Friday, 5:30 - 6:30 am. The fee for 18 sessions is $75.

Core-Abs Class Begins Tuesday, November 5. This 6-week class meets Tuesday and Thursday, 6 - 6:30 am. The fee for 12 sessions is $60.

There is a minimum class size required to start a class. Register at the Wolfson Wellness Center, Heart Hospital, 2nd floor. For questions, call 202.9708.

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BeachesB a p t i s t B e a c h e s

Distinguished Caregiver James Kern, RN, Medical- Surgical Unit James has been recognized countless times for his upbeat personality and attention to detail.

A co-worker shared, “James is so kind and attentive to his patients. He has gone out of his way on many occasions to help me, setting up a room for an admission, taking vitals and starting IV fluids. He even got an Accu-check for me, when there was an urgent need, even though it was in another hallway.”

A patient said, “He is a very good nurse and so kind. He assisted with my discharge as I was eager to get home to my husband, so I am thankful for him.” His manager, Rosa Claeboe, shared, “James has shown himself to be very dedicated to the care of his patients. He shows compassion and an understanding of the needs of his patients. He is a team player and gladly assists other staff as needed.”

Auxiliary Officers InstalledCongratulations to the new Auxiliary officers who were installed during a ceremony at the Selva Marina Country Club on September 25. They are as follows: Jim Pepperling, president; Pat Cagnassola, president-elect; Barbara Filoromo, vice president, Membership; Pat Lundquist, treasurer; Jan Davis, corresponding secretary; and Bobbie Marcum, recording secretary.

A check was also presented to Hospital President Joe Mitrick for $33,250 for the hospital fundraising effort. During the last year, the Auxiliary has donated more than 62,500 hours of service.

Janice Kiernan, Jim Pepperling, Pat Cagnassola, Barbara Filoromo, Bobbie Marcum, Pat Lundquist and Jan Davis.

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Warm Donation of Knitted Caps For Cancer PatientsFour employees from the First Florida Credit Union, Amanda Stetzer, Barbara McCormick, Rose Stadt and Julie King, donated 70 hand-knitted and crocheted caps for cancer patients at Baptist Beaches. “These caps are useful in keeping the patients warm during the fall and winter months after they lose their hair from the chemo treatments,” said Breast Care Coordinator Beth Bartleson. First Florida employees started making these caps three years ago. They called First Coast News Anchor Jeannie Blaylock to see where they could be donated and Jeannie referred them to the Wilson Cancer Care Center.

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SouthB a p t i s t S o u t h

Distinguished Caregiver Chris Shields, Nuclear Medicine Technician, ImagingChris was selected as a Distinguished Caregiver because of a letter received from a patient who stated that she was scared to have her HIDA scan. Chris took the time to explain the procedure and patiently show her on the computer screen what she could expect to see. His caring and informative nature made her feel more comfortable with the procedure. She also stated that Chris truly listened and very

carefully started her IV so she did not experience pain with the procedure.

October Blood DriveMark your calendar and plan to give the gift of life at the blood drive scheduled for Thursday, October 24, 11 am – 2 pm. The bloodmobile will be parked outside the main hospital entrance. Advance registration is recommended, but not required. Contact Kristin Mackery at 271.6081 or email kristin.mackery@bmcjax.com

Lunch and LearnLaura Church, MD, will present, “Your Annual Primary Care Visit” at Baptist South’s next Lunch and Learn on Thursday, November 21, at noon. To register, call 202.CARE (2273).

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New Administrator for Baptist ClayDarin Roark, BSN, MBA, RN, has been named administrator of the Baptist Clay Medical Campus in addition to his role as assistant administrator of Emergency Services for Baptist Health.

“Darin has done a tremendous job in assembling and coordinating a team of key leaders in each of our emergency departments and has worked effectively with Emergency Department physicians to make needed changes. The results are reflective of that success,” says Executive Vice President and Chief Operating Officer John Wilbanks, FACHE. “On a typical day,

our ‘Left without Being Seen (LWBS) rate’ is now around 1 percent for the system – a major improvement to what is a national benchmark level. Due to his many connections in Clay County, Darin will effectively serve as a representative of Baptist Health in the community and will bring great energy and expertise to the development of the campus.”

Prior to joining Baptist, Darin served as the director of Emergency Services for Orange Park Medical Center. Before moving to Jacksonville, he was the director of Critical Care for the Advocate Health System in Chicago.

ClayB a p t i s t C l a y

NassauB a p t i s t N a s s a u

A Breastfeeding Testimonial By Katherine Pickett, BSN, RN Emergency Department, Baptist NassauOn January 3, 2013, I was blessed with a 7 lb., 13 oz. baby girl. Very shortly after Ali was born, the nurse brought her over to me to breastfeed. She latched on within seconds and stayed there for a while. I was so ecstatic that she knew what to do. Throughout the hospital stay, I met several lactation consultants who observed my breastfeeding and gave me some pointers. By the time we were discharged, it hurt to breastfeed but wasn’t unbearable. Throughout the next few days, the pain got worse.

On January 8, shortly after nursing my daughter, she spit up bright red blood. I panicked. At Wolfson Children’s Hospital Emergency Center, I was told that she had thrown up blood because I was bleeding into her mouth when I nursed her. It was then that I decided to speak up about the pain, but no one could pinpoint what was wrong.

After meeting with countless lactation consultants, a pediatric ENT (to assess her mouth and tongue), four different OB/GYNs, months of painful nursing, three rounds of Diflucan for possible thrush, two needle-biopsies/drainages of a breast cyst caused by a clogged milk duct, and being told “you just won’t be able to do it,” things got better. My wounds healed, my pain decreased and eventually disappeared, and my anxiety vanished.

I am still breastfeeding my daughter after eight months. My advice is to ask for help when you

need it. Breastfeeding isn’t always something that comes naturally. Women need to know that there are resources available and help is there.

I’m now back to work and pumping while away from my daughter, which can be challenging at times, but I know it’s worth it. I would have given up breastfeeding long ago if it weren’t for the help provided to me by the Baptist Health staff. The lactation consultants are a priceless gift to our community, and I can only hope that they are able to offer their help for many years to come.

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Nassau Employees Make Important Safety Catch When it comes to patient safety, noticing the small things can really matter. In September, several employees at Baptist Nassau caught a potential safety concern with a new saline irrigation solution that could have averted a significant patient safety error.

The saline irrigation solution used throughout Baptist usually comes in bottles, but when the bottles were temporarily unavailable, the VET (Value Enhancement Team) Committee approved the use of 1000 cc (liter size) bags of irrigation solution.

When the bags arrived at Baptist Nassau, Jamie Park, a materials handler in Material Managements, showed one of the bags to Ginger Andrews, RN, nurse manager of the ICU/AAU, in order to make her aware of the change. When Ginger saw the bags, she was startled by how much the irrigation bags looked like the saline IV bags, which are a different concentration.

“They were almost identical,” Ginger said. “They were the same packaging with the same red lettering. You really had to read the smaller print on the label to see the difference.”

So Ginger stopped Materials Management from placing the irrigation bags in their materials room. Even though the two solutions are stored in different rooms, she felt it was still too much of a risk. Ginger decided that if the irrigation bags were needed, a supervisor would go down to Materials Management and bring the product back rather than placing it on the shelves.

Ginger then showed the bags to Ted Jones, RN, Infection Control, who agreed. “It was obvious that this could be a real problem,” Ted said. He notified Risk Management and Peggy McCartt, PhD, ARNP, senior consultant for Clinical Practice and Adult Nursing Research.

Fortunately, the issue was resolved several days later when the saline bottles that are normally used were back in supply. Ginger says, “We have a great relationship with Jamie and I appreciate how good she is about showing me whenever we have a new or substitute product. It’s one thing to be told about a change, but it a whole other thing to have it brought to me so I can look at it. I might not have noticed the similarities if she hadn’t brought it to my attention.”

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Jamie Park, Ted Jones and Ginger Andrews

WolfsonWo l f s o n

Kidz Bite Back Program Receives Award from Healthy Jacksonville CoalitionIn September, the Healthy Jacksonville Childhood Obesity Prevention Coalition awarded THE PLAYERS Center for Child Health at Wolfson Children’s Hospital with the Heart of the Community Award for its youth-led initiative, Kidz Bite Back.

Kidz Bite Back helps raise awareness about the rise of childhood obesity and delivers messages of healthy eating and physical activity in an innovative way. It is a kid-created, kid-led, kid-spread campaign to educate fourth- and fifth- grade students on Big Fat Industries (fast food, soft drink, junk food industries), Couch Potato Companies (national TV networks, video game companies) and the basics of living healthy.

THE PLAYERS Center for Child Health worked with 13 after-school programs in the 2012-2013 school year. Thanks to another gift from The Florida Blue Foundation, THE PLAYERS Center for Child Health is already working with new after-school programs in Duval, Clay, St. Johns and Nassau counties.

New Children’s Specialty Center Opens in Brunswick, GeorgiaDedicated on September 24, this new center opened in the Medical Plaza, located at 3025 Shrine Rd. in Brunswick, and offers the following services:

University of Florida College of Medicine—Jacksonville (Cardiology)

Southeast Georgia Health System (in collaboration with Wolfson Children’s Rehabilitation Services)

• Physical, occupational and speech/language therapies

• Sports and orthopedic rehabilitation program

In coming months, Wolfson Children’s at Southeast Georgia Health System will offer pediatric infectious disease (UF) and pediatric urology (Nemours Children’s Clinic).

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Community Health Program Coordinator Rebecca Hare (center) accepted the Heart of the Community Award from the Healthy Jacksonville Childhood Obesity Prevention Coalition.

Wolfson Children’s at Southeast Georgia Health System

Web.com Tour Championship Hugh Greene, president and CEO of Baptist Health, was presented with a $10,000 check to benefit Wolfson Children’s Hospital during the Web.com Tour Championship on September 27. Baptist Health was a founding sponsor of the tournament and served as the official healthcare provider for the inaugural tournament.

Mark Brunell Presents $44,000 Check Former Jacksonville Jaguars quarterback Mark Brunell presented a $44,000 check to Hospital President Michael D. Aubin and Baptist Health President and CEO Hugh Greene in September as part of his pledge of $250,000 to pediatric neurology services at Wolfson Children’s Hospital.

The donation represents proceeds from the Mark Brunell Celebrity Golf Classic held April 22 at the Sawgrass Country Club.

The Brunell Family Foundation, established in 1997 while Mark was playing for the Jacksonville Jaguars, has raised more than $1 million for charity, including Wolfson Children’s Hospital, the Ronald McDonald House of Jacksonville and Dreams Come True.

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Representatives of Jersey Mike’s, a sponsor of the Mark Brunell Celebrity Golf Classic, Jersey Mike’s Franchisee Ryan McLaughlin, 16-year-old patient Ryan Minor, Mark Brunell, and Hospital President Michael D. Aubin.

Jim and Tabitha Furyk; Hugh Greene, Baptist Health President and CEO; David Brown, CEO of Web.com; Bill Calfee, President of Web.com Tour, and Matt Rapp, Executive Director of the Web.com Tour Championship.

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AUTOMOTIVE2007 Winnebago Aspect 26A – Like brand new, only 19,000 miles. Class C, Ford E450 chassis, L 26’7”. SO. Must see, $53,900. Call Diane 445.1110

2004 Chev Corvette coup –torch red w black leather int. 6 spd man, 23,000 mi, excellent cond. $24,900 OBO. Call Dale 220.8371

FOR RENT 1br/1ba garage apt. – Hardwd flrs, full bath, lg kitchen, w/d conn., ceiling fans, heat/air, not attached to house, separate utilities. $600 mo+dep. 993.7638

FURNITURE Lazy Boy recliner. yellow with palm motif. Excellent condition but needs cleaning. Asking $100. Call 904.827.0832

Dining room table w/ leaf & 6 chairs. Bar height. 5 yrs old, very nice. Cherry wood w/ dark inlay design. Asking $400. Call/text Terri 904.923.0049

Queen Anne cherry bedroom set, 4 poster bed (full/queen) with rails. Triple dresser with triple mirror. High boy (armoire), night stand. Excellent condition. Spotless and well cared for. $600. Glenda, 904.745.0746

MISCELLANEOUS1998 Boston Whaler Dauntless, 13 ft center console, includes trailer. Mercury 40 HP. Bimini, depth sounder, fish finder, swim ladder. $8,900. 588.8389

Ibanez acoustic guitar with soft case and stand. $95, 904.868.5146

Refrigerator, 25 cu. ft. S/S bisque. Excellent condition. Features in the door icemaker, filtered water, glass shelves. Asking $400. Call 904.827.0832

Refrigerator, 4 cu ft with separate freezer. Black/stainless. Great for any patio or lanai. Asking $75. Call 904.827.0832

WANTED Baby boy clothes (any size) needed please. Text 874.0659

Classifieds

Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods advertised, offering no warranties or guarantees.

Digital CareConnection In order to help preserve our environment, Care

Connection is an online publication. More issues can be found on the employee intranet

by clicking on Life at Baptist.

E M P L O Y E E S

Submit a Classified AdNext deadline: October 28, 2013

On the employee intranet, go to Life at Baptist and select Submit Classifieds online.

Please do not include your work phone numbers and email in the text of your ad.

To submit an article, please email Editor@bmcjax.com

The f lu ends with you!

Starting October, Employee Health offers FREE flu shots to employees at all Healthy For Life screening events and at scheduled times at your Employee Health Office. Check the

Employee Health intranet page for additional dates and times.

Remember, the flu ends with you! Therefore, Baptist Health is encouraging all employees to receive their free flu shot through their Employee Health Office or personal provider.

We know that getting the flu shot is the single best way to prevent the flu, according to the Centers for Disease Control and Prevention. Employees who choose not to be

vaccinated will be required to wear a mask while in patient care areas starting December 2 until the end of the flu season.

Don’t delay, get your shot today!

Employees: Protect your patients and yourself by getting a free flu shot!

This employee has had her flu shot.

Look for the sticker on her badge!