Certificate Request

1.1 Introduction to Sage Pastel Certificates Sage Pastel no longer provides printed certificates. Certificates are automatically

generated and distributed electronically via our Learner Management System.

1.2 When will you receive a certificate? You will only receive a certificate once you have passed the assessment related to the

course or certification you have attended.

1.3 Which email address will the Learner Management System use? The Learner Management System will use the contact information you have recorded on

your profile on the Sage Pastel Training Zone. It is important to ensure that your contact

information is correct, valid and up to date. Sage Pastel does not take responsibility for

any incorrect information recorded on the Training Zone.

1.4 How do I change my contact details? If your contact information is incorrect or have changed, log into your profile via the

Training Zone. Click on the Update Personal Details link and complete the required

fields with the correct information.

Once you have completed the necessary fields, scroll to the bottom of the page and click

on the Update Details button.

1.0 Certificate Request

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1.5 How do I log into the Training Zone? Navigate to www.pastel.co.za (or www.sagepastel.com for all our international users).

Once the page opens, navigate to the Sage Pastel Zones tab.

Select the Training Zone link as indicated below:

You can create a new profile or log into your existing profile from this screen:

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For our International users, once the page opens, select the Login to Sage Pastel Zones

tab then click on the Training Zone block:

You can create a new profile or log into your existing profile from this screen:

1.6 I cannot remember my login details? If you cannot remember your login details, please send your Name, Surname and

Identification Number to training@pastel.co.za or ITraining@SagePastel.com and a

consultant will respond to your request.

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1.7 How do I request my certificates? Step 1: Access the Training Zone as indicated earlier in this document.

Step 2: Click on the Login link. Log into the Training Zone using your login details:

Step 3: The following page displays. Click on the Certificate Request link:

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Step 4: The following screen displays all your certifications:

This page allows you to verify your email address. Ensure that it is correct, as this

is the email address that will be used to send the certificate to. If it is incorrect,

click on the Update details link to change it.

The Assessments Written section details the following information:

• serial number

• assessment description

• result achieved

• date written

Step 5: Click on the Email button to send your certificate. The following message

displays:

Click on the OK button to continue.

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Step 6: You can expect an email from training@pastel.com:

When you open the email your certificate will be attached:

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Step 7: You can print your certificate:

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1.8 I receive an error when requesting my certificate?

1.8.1 This can be due to the following:

• There is no result linked to the certificate request, ie. 0% or a failed result.

• Internet connection issue.

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