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What is CBP™ ?
• An International Industry Credential in SoftSkills , Official Curriculum.
• World Leaders in Essential Business Skills
• 350 + Authorized Centers Globally
• 30 + Centers In GCC
Authorized Training Provider
What is CBP™ ?
• The certification measures the Skills & Knowledge of a CBP Candidate within a Specific Field.
• Online Exams Prime
Authorized Training Provider
What is CBP™ ?
• The Leading International SoftSkills Certification delivered in ARABIC.
• The only Certificate Delivered through Prometric Prime in Arabic Language.
Authorized Training Provider
Why CBP™ ?
• Global Standards, – Best Practices, Industry Specific.
• Global Workforce, – CBP Certified Professionals.
• Global Recognition, – One of the fastest growing certification
around the globe.
Authorized Training Provider
Why CBP™ ?
• Provides differentiator by certifying that the professional can demonstrate specific skill sets that every job requires.
• Develops important life‐skills that go beyond the work environment into many aspects of living.
Authorized Training Provider
The CBP professional™ credential is for business professionals who wish to demonstrate expertise in a defined Subject
Authorized Training Provider
Pass Exam in one of the following
Foundation Level
CBP™ Leadership
CBP™ Customer Service
CBP™ Sales
CBP™ Business Etiquette
CBP™ Business Communication
Master Level CBP™ Project Management
CBP™ Business Management
CBP™ Computer Technology (Industry Specific )
CBP™ Tourism & Hospitality (Industry Specific)
Business Improvement Series
CBP™ Conflict Management
CBP™ Dynamic Decision Making
CBP™ Leading Through Change
CBP™ Motivating Employees
CBP™ Secrets of Management Success
Authorized Training Provider
CBP Executive™
The CBP Executive™ credential is for business professionals who wish to demonstrate executive expertise in all five (5) CBP™ Professional areas of Leadership, Customer Service, Sales, Business Etiquette and Business Communication.
Authorized Training Provider
CBP™ Customer Service CBP
C20-507
CBP™ Sales CBP C30-508
CBP™ Business Etiquette CBP
C40-509
CBP™ Business Communication
CBP C50-510
CBP™ Leadership CBP
C10-506
Pass all the following Exams
Authorized Training Provider
The CBP Master Executive™ program is for professional executives who wish to specialize in specific business segment skills such as Project Management, Business Management, Tourism & Hospitality & Technology.
Authorized Training Provider
Select one of the Master Level Courses
CBP™ Project Management
CBP™ Business Management
CBP™ Tourism & Hospitality
CBP™ Computer Technology
CBP™ Sales & Marketing
Any one of the courses
Authorized Training Provider
Foundation Level CBP™ Leadership
CBP™ Customer Service
CBP™ Sales
CBP™ Business Etiquette
CBP™ Business Communication Authorized Training Provider
• Modules: – Introduction to Sales – Developing a Positive Attitude – Effective Sales Prospecting – First Contact Success Strategies – Sales Qualification – Presentation Success Strategies – Resolving Objections & Successful Negotiating – Closing the Sale – Developing a Referral Program – Wrap-up & Follow-up – The Use of Technology in Sales
• Test Exam Number: CBP C30-508
Sales
Duration 15 Hours
Authorized Training Provider
• Modules: – Introduction to Customer Service
– Customer Service: Communication Skills
– Customer Analysis: Knowing your Customer
– Calming Upset Customers
– Telephone Customer Service
– Internet Customer Service Skills
– Time Management Strategies
– Stress Management Strategies
• Test Exam Number: CBP C20-507
Customer Service
Duration 15 Hours
Authorized Training Provider
• Modules:
– Introduction to Effective Leadership
– The Characteristics and Skills of Effective Leaders
– Leadership Styles
– Developing a Vision & a Mission
– Effective Decision-making
– Team Building for Leaders
– Building Trust in Teams
– Coaching as a Leader
– Motivation
– Leadership Summary
• Test Exam Number: CBP C10-506
Leadership
Duration 15 Hours
Authorized Training Provider
• Modules:
– Introduction to Business Communication
– Business Letter Writing
– Types of Business Writing
– Business Writing Styles
– Writing for Special Circumstances
– Communication Styles
– Identifying Your Appropriate Communication Style
– Communicating Effectively
– Keys to Powerful Presentations
– Power of Active Listening
– Conflict Resolution: Approaching Conflicts Constructively
– Communication Challenges
• Test Exam Number: CBP C50-510
Business Communication
Duration 15 Hours
Authorized Training Provider
Business Etiquette
• Modules:
– Introduction to Business Etiquette
– Meeting and Greeting Interactive Scenarios
– Meeting and Board-room to Protocol
– Principles of Exceptional Work Behavior
– Entertaining Etiquette
– Multi-Cultural Challenges
– Electronic and Internet Etiquette
– Ethical Issues: Business challenge
– Handling Sexuality at the Workplace
– Creating your Business Style and Professional Image
• Test Exam Number: CBP C40-509
Duration 15 Hours
Authorized Training Provider
Master Level
CBP™ Project Management
CBP™ Business Management
Industry Specific
CBP™ Computer Technology
CBP™ Tourism & Hospitality
Authorized Training Provider
Project Management
• Modules:
– The Project Initiation Stage
– The Project Planning Stage
– The Project Implementation Stage
– The Project Closing Stage
• Test Exam Number: CBP E10-706
Duration 30 Hours
Authorized Training Provider
• Modules:
– Introduction to Management
– Business Skills for Managing
– Organize and Prioritize
– Delegation without Micromanagement
– Technology and Management
– Marketing Management
– Operations Management
– Financial Management
– Human Resources Management
– Risk Management
• Test Exam Number: CBP E20-707
Business Management
Duration 30 Hours
Authorized Training Provider
• Course Name: Modules:
– Introduction to Computers
– Computer Architecture
– Computer Storage Solutions
– Software Applications
– Networking Essentials
– Internet Technology and Concepts
– Electronic Commerce
– Computer Security Measures
– Computer Health and Safety Considerations
– Intellectual Property Rights
• Test Exam Number: CBP E40-709
Duration 30 Hours
Computer Technology Specialist
Authorized Training Provider
• Course Name: Modules: – Introduction to Tourism & Hospitality – The Business of Tourism – Demand for Tourism – Types of Tourism – Tourism Management – Hospitality and Tourism – Customer Service in Tourism – Communication Skills in Tourism – Calming Upset Tourists – World Tourism Organization (WTO) Global Code of Ethics – Tourist Security & Safety – Tourism Glossary – Tourism Statistics as a Glance
• Test Exam Number: CBP I10-810
Duration 30 Hours
Tourism & Hospitality
Authorized Training Provider
Business Improvement Series
CBP™ Conflict Management
CBP™ Dynamic Decision Making
CBP™ Leading Through Change
CBP™ Motivating Employees
CBP™ Secrets of Management Success
Authorized Training Provider
• Modules:
– Understanding Conflict
– The Basic Steps of Conflict Resolution
– Listening Skills
– Communication Skills That Support Conflict Resolution
– Handling Challenging Personalities
– Handling Specific Situations
• Test Exam Number: CBP B12-201
Conflict Management
Duration 10 Hours
Authorized Training Provider
• Modules:
– Assessing your Decision Making Style
– Framing the Decision
– Gathering Information
– Analyzing the Information
– Why Bad Decisions Happen
– Making the Decision
– Auditing The Results of Decision Making
• Test Exam Number: CBP B12-202
Dynamic Decision Making
Duration 10 Hours
Authorized Training Provider
• Modules:
– Effects of Change
– Change Responses
– Leading the Change
– Anchoring Change
– Communicating & Reinforcing Change
– Organizational Alignment
– Change Resiliency
• Test Exam Number: CBP B12-203
Leading Through Change
Duration 10 Hours
Authorized Training Provider
• Modules:
– The Foundation of Motivation
– Fostering Motivation as a Manager
– Encouraging Employees’ Intrinsic Motivation
– Overcoming Obstacles to Motivation
• Test Exam Number: CBP B12-204
Motivating Employees
Duration 10 Hours
Authorized Training Provider
• Modules:
– The New Work Environment
– Supervisory Styles
– The Model for Keeping Responsibility
where it Belongs
– Applying the Model to Behavior
& Performance Problems
– Counseling and Mentoring
• Test Exam Number: CBP B12-205
Secrets of Management Success
Duration 10 Hours
Authorized Training Provider
How to Become Certified?
Candidates should:
• Study CBP Course at an Authorized Training Providers (ATP).
• Register & Pass the Online CBP Exam.
• CBP Certificate will Be delivered to the testing Center at which the candidate sat for the exam within 45 to 60 days.
Authorized Training Provider
National Government Feedback
Address by President of South Africa, Thabo Mbeki at the opening of the E-skills Academy , Johannesburg “…In addition to Oracle Corporation, I would also like to take this opportunity to thank other players whose collaboration on this project will undoubtedly ensure its success. These include: * IBM, Microsoft, HP, Cisco Systems and NIIT Limited * the Computing Technology Industry Association (CompTIA)
* the Information Technology Infrastructure Library (ITIL) * the Association of Operations Management of Southern Africa (SAPIS) * ubuntu certifications; and * the Workshops and Master Class Series…”
Issued by: The Presidency 13 March 2008
Authorized Training Provider