Chapter01 Overview ElectronicCommerce

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Overview of Electronic Commerce



Learning Objectives1. Define electronic commerce (EC) and describe its

various categories.

2. Describe and discuss the content and framework of EC.

3. Describe the major types of EC transactions.

4. Discuss e-commerce 2.0.

5. Describe social commerce and social software.

1-1Copyright © 2012 Pearson Education, Inc.

Publishing as Prentice Hall



Learning Objectives6. Understand the elements of the digital world.

7. Describe the drivers of EC as they relate to business

pressures (áp lực) and organizational responses. 8. Describe some EC business models.

9. Describe the benefits of EC to organizations,consumers, and society.

10. List and describe the major limitations of EC.





Electronic Commerce:

Definitions and Concepts electronic commerce (EC)

The process of buying, selling, or exchanging products,services, or information via computer

e-business

A broader definition of EC that includes not just thebuying and selling of goods and services, but also

servicing customers, collaborating with businesspartners, and conducting electronic transactions withinan organization






Definitions and Concepts MAJOR EC CONCEPTS

Pure Versus Partial EC

EC Organizations

brick-and-mortar (old economy) organizations

Old-economy organizations (corporations) that perform theirprimary business offline, selling physical products by means of physical agents

virtual (pure-play) organizations

Organizations that conduct their business activities solely online

click-and-mortar (click-and-brick) organizations

Organizations that conduct some e-commerce activities, usually as anadditional marketing channel










Definitions and Concepts ELECTRONIC MARKETS AND NETWORKS

electronic market (e-marketplace)

An online marketplace where buyers and sellers meet toexchange goods, services, money, or information

intranet

An internal corporate or government network that uses

Internet tools, such as Web browsers, and Internetprotocols

extranet

A network that uses the Internet to link multiple intranets





Copyright © 2012 Pearson Education, Inc.Publishing as Prentice Hall 1-7









The Electronic Commerce Field:

Classification, Content, and a Brief History AN EC FRAMEWORK

EC applications are supported by infrastructure and by the following five support areas:

1. People

2. Public policy

3. Marketing and advertising

4. Support services

5. Business partnerships









Classification, Content, and a Brief History CLASSIFICATION OF EC BY THE NATURE OF THE

TRANSACTIONS AND THE RELATIONSHIPS AMONG PARTICIPANTS business-to-business (B2B)

E-commerce model in which all of the participants arebusinesses or other organizations

business-to-consumer (B2C)

E-commerce model in which businesses sell toindividual shoppers

e-tailing

Online retailing, usually B2C






Classification, Content, and a Brief History business-to-business-to-consumer (B2B2C)

E-commerce model in which a business provides someproduct or service to a client business that maintains its

own customers

consumer-to-business (C2B)

E-commerce model in which individuals use theInternet to sell products or services to organizations or

individuals who seek sellers to bid on products orservices they need






Classification, Content, and a Brief History intrabusiness EC

E-commerce category that includes all internalorganizational activities that involve the exchange of

goods, services, or information among various units andindividuals in an organization

business-to-employees (B2E)

E-commerce model in which an organization delivers

services, information, or products to its individualemployees






Classification, Content, and a Brief History consumer-to-consumer (C2C)

E-commerce model in which consumers sell directly toother consumers

collaborative commerce (c-commerce)

E-commerce model in which individuals or groupscommunicate or collaborate online

e-government

E-commerce model in which a government entity buysor provides goods, services, or information from or tobusinesses or individual citizens










Classification, Content, and a Brief History A BRIEF HISTORY OF EC

The Interdisciplinary Nature of EC

The Google Revolution f-commerce

E-commerce activities conducted on Facebook orinfluenced by the site

EC Failures EC Successes

THE FUTURE OF EC





E-Commerce 2.0:

From Social Commerce to Virtual Worlds

social computing

An approach aimed at making the human–computerinterface more natural

Web 2.0

The second generation of Internet-based services that

lets people collaborate and share information online innew ways, such as social networking sites, wikis,communication tools, and folksonomies





E-Commerce 2.0:

From Social Commerce to Virtual Worlds social network

A category of Internet applications that help connectfriends, business partners, or individuals with specificinterests by providing free services such as photopresentation, e-mail, blogging, and so on using a variety of tools





E-Commerce 2.0:

From Social Commerce to Virtual Worlds social networking service (SNS)

A service that builds online communities by providingan online space for people to build free homepages and

that provides basic communication and support toolsfor conducting different activities in the social network

social networking

The creation or sponsoring of a social network service and

any activity, such as blogging, done in a social network(external or internal)





E-Commerce 2.0:

From Social Commerce to Virtual Worlds ENTERPRISE SOCIAL NETWORKS

social commerce

The e-commerce activities conducted in socialnetworks and/or by using social software (i.e., Web 2.0tools)





E-Commerce 2.0:

From Social Commerce to Virtual Worlds VIRTUAL WORLDS AND SECOND LIFE

virtual world

A user-defined world in which people can interact, play,

and do business; the most publicized virtual world isSecond Life How Students Make Money in a Virtual World

THE MAJOR TOOLS OF WEB 2.0

Wikis RSS feeds

Blogs

Microblogs (e.g.,Twitter)





The Digital World:

Economy, Enterprises, and Society digital economy

An economy that is based on digital technologies,including digital communication networks,computers, software, and other related informationtechnologies; also called the Internet economy, the neweconomy, or the Web economy





The Digital World:

Economy, Enterprises, and Society digital enterprise

A new business model that uses IT in a fundamental way toaccomplish one or more of three basic objectives: reach and

engage customers more effectively, boost employeeproductivity, and improve operating efficiency; usesconverged communication and computing technology in a

way that improves business processes

corporate portal A major gateway through which employees, businesspartners, and the public can enter a corporate website.

THE DIGITAL SOCIETY












Electronic Commerce Business Models business model

A method of doing business by which a company cangenerate revenue to sustain itself





Electronic Commerce Business Models THE STRUCTURE AND PROPERTIES OF

BUSINESS MODELS

Revenue Models

value proposition

The benefits a company can derive from using EC

Functions of a Business Model









Electronic Commerce Business Models TYPICAL EC BUSINESS MODELS

1. Online direct marketing

2. tendering (bidding) system

Model in which a buyer requests would-be sellers tosubmit bids; the lowest bidder wins.

3. Electronic marketplaces and exchanges

4. Viral marketing5. Group purchasing









Managerial Issues1. Is EC real?

2. Why is B2B e-commerce so essential and successful?

3. Which EC business model should I choose?4. How can we exploit social commerce?

5. What are the top challenges of EC today?





Summary1. Definition of EC and description of its various

categories

2. The content and framework of EC

3. The major types of EC transactions

4. E-commerce 2.0

5. Description of social commerce and social software





Summary 6. The elements of the digital world

7. The drivers of EC

8. The major EC business models9. Benefits of EC to organizations, consumers, and

society

10. Limitations of e-commerce

1-34Copyright © 2012 Pearson Education, Inc.Publishing as Prentice Hall



Exercises How Students Make Money in a Virtual World?

Visit bigboxx.com and identify the services thecompany provides to its customers. What type of EC isthis? What business model(s) does Bigboxx use?

Go to nike.com and design your own shoes. Next visitoffice.microsoft.com and create your own business

card. Finally, enter jaguar.com and configure the car of your dreams. What are the advantages of eachactivity? The disadvantages?





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Copyright © 2012 Pearson Education, Inc.Publishing as Prentice Hall



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Choose one application Name of application

Short description about application

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Chapter01 Overview ElectronicCommerce