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Charles [email protected]
SUMMARY
Financial services and customer service experience for new and returning customers, to maintain a satisfied customer base.
SKILLS
Customer Negotiations Works with difficult customers to solve financial difficulties and collect on debts.
Familiarity with FDCPA, and other financial regulations.
Computer Skills Proficient with Microsoft Windows, and Office Suite, as well as other operating systems.
Some coding familiarity with Python, HTML/CSS, and Ruby.
Customer Service Provides outstanding professional level customer service to all customers, and maintains
customer information for future interactions.
EXPERIENCE
Customer Solutions Professional Nov 2014 - Dec 2015
Real Time Resolutions Collection of debt from J.P. Morgan Chase and other customers.
Responsible for following all FDCPA and other regulatory laws while communicating with customers and determining financial needs.
Working with customers from all backgrounds and maintaining a professional demeanor to help find solutions to customer’s needs.
Call center environment communicating with customers primarily over telephone, mail, and email.
Managed time efficiently to reach out to customer and assist incoming customers to arrange payments and answer questions.
Maintained profitability throughout working time and obtained goal oriented results.
Lab Assistant Aug 2010 – May 2011
Missouri State University of Science and Technology Maintained lab equipment and experiments.
Worked with various lab tours and students to take care of needs and provide information about experiments and equipment.
Provided experiment assistance and information to assist lab works.
EDUCATION
Missouri University of Science and Technology Aug 2008 – Dec 2013
Rolla, MO Bachelor of Science in Biology
References Available Upon Request
