CHERI BOYD, MS (618) 920-8937 | cheri.boyd@outlook.com | www.linkedin.com/in/cboyd1

CERTIFIED EDUCATION AND INSTRUCTIONAL DESIGN/TRAINING PROFESSIONAL

PROFILE: Consummate senior level Certified Education and Instructional Design Professional with a formidable record of strengthening client/end user knowledge of software programs through eLearning, flipped classroom; self-paced classrooms; formative and traditional learning methodologies. Articulate communicator and relationship builder; acknowledged as the "go to" professional, stepping in to complete projects on time and budget while generating well above client expectations due to client-centric excellence in communications, training modalities, and customer satisfaction agility.

CANDIDATE DIFFERENTIATORS: Identifies and capitalizes on business training objectives through innovative techniques, quickly learning new software and implementing best practices training programs that continue to exceed customer expectations. Highly flexible and adaptable in fostering a relaxed learning environment; steps in, takes charge, while ensuring training results are always achieved. Key decision maker, doing whatever it takes to deliver. Tactical road warrior with the skills, experience, and career history that facilitates software/systems training and development success. Demonstrate expertise in using ADDIE and SAM instructional design methodologies.

AREAS OF EXCELLENCE

− Expert Certified Educator − Software Training − Innovative Lesson Plans − ADDIE & SAM − Decision Maker / Leader

− Achieve Training Results − Evaluation & Assessment − Business Training Objectives − Customized Curriculum Design − Change Management

− Creative Instructional Design − Self-train on New Software − High Client Evaluation Ratings − Effective Communicator − Relationship Alliances

QUALIFICATIONS PROFILE

Continuously achieve evaluation ratings well above the average.

Produce training materials including facilitator/student training manuals, job aides, presentation, assessment, and evaluation materials using authoring tools such as Articulate Storyline, Captivate, Engage, QuizMaker, Presenter and Adobe Premiere.

Complete each project on time and budget in all areas of instructional design and training delivery.

"Cheri is not only an excellent leader, but also has an excellent grasp of adult learning theory. Cheri not only developed a program that successfully taught all the necessary technical elements, but more importantly, addressed the psychological barriers to accepting the new technology as well—with training an overwhelming success." - Jeff M., President, New Dimensions

PROFESSIONAL EXPERIENCE

NTT DATA – JOHNSON & JOHNSON 7/2016 - PRESENT LEARNING MANAGEMENT SYSTEM ADMINISTRATION

Responsible for Level 2 support of training

VIA-SOURCE – TIAA-CREF 4/2016 -11/2016

INSTRUCTIONAL DESIGN/ELEARNING CONSULTANT

Development of eLearning and job aids for front, middle and back office consultants.

INDEPENDENT CONSULTANT – EDWARD JONES, St. Louis, Missouri 4/2015 – 3/2016

INSTRUCTIONAL DESIGN/ELEARNING CONSULTANT

Facilitate analysis, assessment and development of ELearning soft skill training for branch associates.

Facilitated design sessions utilizing information mapping and iterative design and rapid design prototyping

Designed storyboards for eLearning courses in soft skills; developed interactive, higher order learning courses for associates.

TEKSYSTEMS – AMEREN, St. Louis, Missouri 8/2014 – 12/2015

INSTRUCTIONAL DESIGN/TRAINER, ORGANIZATIONAL CHANGE MANAGEMENT, COMMUNICATIONS, CONSULTANT

Facilitate assessment, development, and delivery of instructor-led program training for ServiceNow to 600 analysts.

Developed instructional materials and trained 600 associates on the use of ServiceNow.

CHERI BOYD, MS PAGE 2

NTT DATA - NEW YORK STATE, Albany, New York 2004 to 2007 / 2013 to Present

INSTRUCTIONAL DESIGN/TEAM LEAD, CONSULTANT - DEPARTMENT OF ENVIRONMENTAL CONSERVATION Managed and self-directed in design development and delivery of pre-conversation through evaluation, development of all materials, analyzed what training was needed, developed storyboard ideas, and designed concepts.

Acknowledged as the "go to" trainer that steps in to ensure all processes are in place, training is finalized, and delivered on time and budget.

Developed and delivered training materials and instruction using ADDIE methodology for a 5-week training rollout to 1,500 agents and addressed training needs through survey finalization.

Managed travel logistics to training locations including accommodations, food, and fuel costs; developed detailed reporting metrics supplied to clients.

Recruited and assigned needed instructors for training sessions and completed train-the-trainer sessions; managed six trainers, three training teams at over 75 training locations with a 91% satisfaction training rating.

SHORT-TERM TRAINING PROJECTS

WEBAGE SOLUTIONS - ELEARNING DEVELOPMENT CONSULTANT (Jun 09-Sep 09) Provided detailed editing of existing PowerPoint slides that enhanced corporate messaging and updated

computer graphics files using Captivate, Articulate and SoundBooth; developed audio scripts for courses.

GOLDMAN SACHS, NEW JERSEY - INSTRUCTIONAL DESIGN CONSULTANT (JUL 07-AUG 07)

Developed competitive proposal utilizing critical needs analysis and outlined gathered data that supported training design and development of materials.

KEANE FEDERAL SYSTEMS, WASHINGTON, DC - INSTRUCTIONAL DESIGN CONSULTANT (JUN 2007 - JUL 2007)

Provided train-the-trainer exercises and updated existing materials with current business branding and appropriate styles that facilitated a more "look and feel" for training concepts and delivery tactics.

MARSH MCCLELLAN, NEW YORK - PROJECT MANAGER/INSTRUCTIONAL DESIGN CONSULTANT (MAY 2007 - JUN 2007)

Served as Training Lead and facilitated training; provided status, project planning documentation and developed business processes/training analysis for eight operating companies and viable improvement options.

FREDDIE MAC, VIRGINIA - INSTRUCTIONAL DESIGN CONSULTANT (JAN 2007 - APR 2007)

Designed and delivered project manager software development lifecycle training utilizing ADDIE methodology; organized/edited customized training manuals, multimedia visual aids and other training materials.

SAMPLING OF ADDITIONAL PROJECTS COMPLETED CAREFIRST INSURANCE, Baltimore, MD - INSTRUCTIONAL DESIGN CONSULTANT (Mar 2006 - Aug 2006) JOHN DEERE MANUF., Peoria, IL - INSTRUCTIONAL DESIGN, TEAM LEAD, CONSULTANT (Oct 2005 - Dec 2005) ILLINOIS TOLLWAY INSURANCE, Chicago, IL - CORPORATE TRAINER, CONSULTANT (Oct 2005) ALLIANZ, Minneapolis, MN - TRAINING COORDINATOR, INSTRUCTIONAL DESIGN, PROCESS ENGINEER (May - Dec 2005) STATE FARM INSURANCE, St. Louis, MO - TRAINER/ORGANIZATION DEVELOPMENT ANALYST (May 2004 - 2005)

RIVERVIEW GARDEN SCHOOL DISTRICT, St. Louis, Missouri 2010 to 2012

CAREER AND TECHNICAL EDUCATION COORDINATOR/BUSINESS EDUCATION INSTRUCTOR

Served as coordinator/ administration, Department Chair and instructed technology classes

EDUCATION

SOUTHERN ILLINOIS UNIVERSITY, Carbondale, IL M.S., EDUCATION, WORKFORCE EDUCATION & DEVELOPMENT/ HIGH HONORS

B.S., CAREER DEVELOPMENT / HIGH HONORS ASSOCIATES OF APPLIED SCIENCE / HONORS – SECRETARIAL AND OFFICE SPECIALTIES (LEGAL SECRETARY)

TECHNICAL PROFICIENCIES

Microsoft Office 2013 | Adobe Suite; Captivate, SoundBooth, Photoshop CS | Premiere 6.0 | Project 2003 | SnagIt ServiceNow | Camtasia | Articulate Engage | Articulate Quizmaker | Articulate Replay | Articulate Storyline