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BT Research and InnovationChris Bilton, Director of Research & Technology
BT Technology, Service & Operations
…and we continue to invest significantly in research & development
1 Source: 2014 EU Industrial R&D Scorecard2 Source: British Telecommunications plc Report & Accounts 2014
invested in R&D in 2013/142
£530m spent on R&D over the last five years2
£3.1 billion
scientists and technologists employed worldwide2
14,000 patents in our portfolio2
4,300
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largest investor in R&D in the fixed line telecoms sector over the past 6 years1
2nd 3rdlargest investor in R&D in the UK over the past 6 years1
• BT’s global engineering HQ
• 3,100 BT people
• 700 partner people
• 65 high tech companies
• Focal point of BT R&D
• BT is No1 UK technology sector investor in R&D1
• Source of key IPR
• Hosted 1,400 VIP customers, civil servants and policy makers through 241 events in 2013/14
• Largest test & integration facility in Europe
• UK operations centre
• 4,500 students and 920 teachers engaged from 190 schools in 2013/14
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BT’s home of research & innovation – Adastral Park
1 Source: EU Industrial R&D Investor Scoreboard 2013
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BT’s global research & innovation scouting
6 sector showcases
12 visitingprofessors/fellows
65 PhDs c. 250 patentsper year
16 MBA projects
22 PhDs funded30+ student interns
InnovationHot Houses
GlobalScouting
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Innovation collaboration
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Innovators Customers
GovernmentInitiatives
AcademicIndustry
Awards and finalists for innovation – last three years
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Finalist
Finalist
FINALIST
Celtic Innovation Award 2014 Most Innovative Catalyst
Finalist
2013 Gold Innovation Award
Innovating across BT
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Customers
BT Technology, Service & Operations
Customers
BT Group
Tony ChanmugamFinance Director
Gavin PattersonChief Executive
Luis AlvarezCEO
Nigel StaggCEO
Clive Selley CEO
Joe GarnerCEO
BT Business BT Global Services
BT Wholesale OpenreachBT Consumer
John PetterCEO
Graham SutherlandCEO
Further, faster, cheaper
Insight driven
BT Research Themes
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Security TV & Content Mobility Future Voice Better Futures
Operational Transformation Customer Service Our Customers Internet of Things Advanced Analytics
Big Data Networks IT Services Software & Systems Visual Analytics
New Paradigms
New Technologies
New Techniques
&Applications
New Products
Further, faster, cheaper…. and using less energy
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Signal 3
Crosstalk in a cable
Vectoring gain
Maxim
um Dow
nstream
bit‐rate (k
bit/s)
Without Vectoring
BT AdastralPark
BT Tower
19m
47m66m
10G backhaul
Core network evolution 3 Tb super channel trial
G.Fast trial
VectoringCabinet deployment development
With Vectoring
NfV1 as a catalyst to change network operations
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FlexibilityFlexibility
AutomationAutomation
Simpler planningSimpler planning
Uniform operationsUniform operations
Cost savingsCost savings
Customer experienceCustomer experience
1 Network functions virtualisation
Big data and the rise of the Internet of Things
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(Source: Cisco)
• Annual global IP traffic will pass the zettabyte (1 billion Terabytes) threshold by the end of 2016, and will reach 1.6 zettabytes by 2018
• It would take an individual more than 5 million years to watch the amount of video that will cross global IP networks each month in 2018
• Globally, mobile data traffic will increase 11‐fold between 2013 and 2018
Source: Cisco® Visual Networking Index (VNI)
Customer first ‐ big data, security, analytics and scheduling
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cloud
Smart Cities enabled by the Internet of Things
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The opportunities
• Digitally‐enabled growth
• New skills & competencies
• Citizen innovation
• Integrated open data ecosystem
• 90 SMEs in MKSmart ecosystem
• Smart cities institute
Connected Communities examples
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Smart Parking Smart Lighting
Other apps include
• Smart Bins
• Smart Pest Control
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From Adastral Park to the globeIP Exchange (IPX) enables fixed, mobile, legacy and next generation networks to interconnect in a way that minimises cost of conversion
BT LTE Roam Helping mobile
operators accelerate VoLTE deployment
Supports advanced services
HD Voice and HD video
Wi‐fi roaming
Seamless access to overseas wi‐fi networks
VoIP services
Interoperability solution between IP networks
Today, it’s available through BT’s global network, giving BT the biggest network reach in the market worldwide
IP Exchange
• Product launched in 2009
• 10 dedicated IPX nodes integrated with the 21CN IP Network
• 3 global nodes built
• Access IPX from >180 global MPLS nodes
• Traffic across IPX is growing at >80% YOY
• Queens Award for Innovation
We’ve had a year we’re proud of, based on the confidence of our customers
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BT continually invests in a market‐leading approach to innovation• Over 800 people in CI&D worldwide supporting our customers, where they need us
• Global development centers in Kuala Lumpur, Bangalore, Belfast, Glasgow, Adastral Park (Ipswich) and Dallas
• Global Strategic University Research with Cambridge, MIT & Tsinghua in China – To access world class expertise and facilities– Identify challenging new ideas– Conduct research with a broader view and longer timescales– Build essential new skills
• On site partnership facilities with key partners at Adastral Park including Ciena and co‐labs with Intel
• 11 ‘on net’ global customer showcases and 1 mobile showcase • BT practices as continual lifecycle approach to Innovation and appropriate refresh of services
• Market leading Innovation Exchange programme with customers on a long term and often contractual basis
We’re delivering continual, collaborative innovation
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R&D investment £532m in 2013/14
Added 89 inventions in 2013/14. We maintain a portfolio over 4300
More than 10,000 scientists and technologists
Partner ecosystem with customers, industry,
universities, government
Global Innovation Centres in China, India, Israel, UAE,
UK and US
Our Innovation Process and Global Ecosystem
OperateLaunchDevelopBusiness Drivers
Customer Needs
Validation
Articulation
Discovery
Discovery• Global Scouting• Research & Technology• Strategic University Programme• Shared Learning & Best Practice• Collaborative discovery• Customer and Partner network• New Ideas Scheme• Customer Challenge Cup
Articulation• Applied Innovation andHothouse Centre– Concept demonstrators– Working prototypes– Hothouses– User trials
• Innovation Showcases
Validation• Innovation Central
– 1 Pagers– Rankings– 10 Pagers– Draft Business Cases– Business Approvals– Process Consultancy– Business Process Review
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BT TraceBT Global TraceDash board/control tower visibility and collaboration across the end‐to‐end supply chain
BT Trace for RetailItem level RFID solution that increases sales and improves customer service
BT Asset TraceManage/track assets, maximise availability, reduce costs
BT Trace for HealthManage/track mobile assets in a healthcare environment
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Case Study: TNT ExpressBT Global Trace Drive operational efficiency The business drivers:
• Enhance visibility of all elements across their supply chain• Accelerate delivery of spare parts to the field• Optimise the efficiency of the reverse logistics process • Daily & weekly performance reporting across multiple systems
The benefits:• Each order processed needs to meet a service level agreement,
which includes a maximum delivery time. • Automating the processing of orders using BT Global Trace
saves 19 to 20 minutes from the total delivery window – which can be 2hrs
• By reducing or eliminating manual data entry, costs are reduced and efficiency is increased. Equates to a saving of 36hrs / week
• Automatic alerts and resultant improved reactions have enabled TNT to enhance delivery times by 16% to Ericsson
The BT Solution:• Supply chain event data capture• Full connectivity with mainstream ERP & supply chain partner
systems • Data conversion to EPCIS standards• TNT‐branded access portal • Real time alerting based on business rules • Data query tool , Data storage• Reporting engine and dashboards
“What is really exciting is we can now spot any hidden dangers before they turn into real problems. We can understand precisely where there is any inefficiency and so re‐engineer or fine tune our processes accordingly. Ultimately this approach will transform the quality of our service to customersPaul WithamStrategy Management Officer
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”
• Software algorithms to visually analyse data• Applicable to structured and unstructured data feeds (e.g. alarms, reports, news feeds, blogs or tweets)
• Exploits BT Intellectual Property (3 core and 9 related patents created & filed to date)
BT Assure AnalyticsWhat happened before?• Few automated means for analysing anomalies and correlation
What happens now?• Massive reduction in time to identify abnormal patterns
• Radically speeds up and simplifies analysis of complex associations (hours seconds)• Reduces manual effort (by 66%)• Enables user to interact with and enhance data during the analysis process• Combines computer strength (speed/volume) with human insight (common sense)
Benefits
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Protect BTCyber SOC Cable Theft
Global Threat Monitoring
Visual AnalyticsEnablingtechnologies
Applicationareas Network
Management
AI
Visual Analytics – application areas
Social Media Monitoring
Fleet Management
Retail‐ Customer feedback
and Sales Analysis
Mining – Productivity and Utilisation
analysis
Data mining Web technologies
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BT’s role in Bosch’s eCall solution
Inbound service: BT routes call from vehicle to eCall service platform
Interactive Voice Response using BT Cloud Contact (customer “talks” to voice computer at beginning of call)
Global network: BT connects 27 contact centre sites around the world and routes calls to the relevant agents / enables conferencing and hand‐over (e.g. to deal with multiple languages)
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How the Internet of Things can create a better world The next Internet Wave: Internet of Things & Services
Create abetter world Smart social care
Smart Car Smart Enterprise Smart Energy Smart Transport
Smart City
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Real‐life examples of BT creating a better world The next internet wave: Internet of Things & Services
• In Cornwall we have 1,200 telehealth and 11,000 telecare users • 93% of patients getting a benefit, making their trips to the GP more appropriate or reducing
need to be seen by a clinician• £155,705 has been saved by avoiding 57 admissions from a cohort of 100 patients • 6:1 investment return
• State‐of‐the‐art Data Hub ‐ Intelligent planning and usage of resources across city• An integrated, open environment for big data • Supports development of consumption and behaviour models• Digitally enabled growth with 14,500 jobs safeguarded• New business opportunities + £150 pc GVA. That's £36m for MK by 2026• Department of Transport – UK’s first ‘internet‐connected’ road• JUMPA – Journey Planning & Prediction• Traffic Incident Alerting• Travel Dashboard• Driver Behaviour and Driver Assist
• Ethical hacking over wi‐fi/4G etc• Artificial intelligence to monitor planned attacks • Secure distribution of software to vehicles; safe removal of malware from vehicles • Unique in car gateway being developed with Formula 1 partner to search for
abnormalities, and connect safely to cloud serviceCreate a better world
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• Intelligent Transport• Smart Buildings• Smart Emergency services• Smart Energy Grids• Smart networks• Sustainability• Smart Public services• Smart Information
THE SMART ECONOMY
• Neighbourhood networking• Community Healthcare • e‐Education• Social networks• Smart public services• Environmental sensing• Smart policing• Local energy networks
Smart Communities
• Energy Management• Smart Entertainment • Communication• Smart Payments• Social networks• Electric Vehicles• Personal Navigation• Home monitoring
Smart Living
Smart Homes• Smart meters• Home Security• Ambient Devices• Media Hub• Home Networks• Building monitoring• Communications
Smart TechnologyInfrastructure to deliver smart services
Smart ServicesTraffic Mgt, Toll Roads, Parking, Energygeneration, Public service deliveryService Platforms,IT systems, applicationsSensors, microchips, gateways
M2M
M2M
Business Smart
Remote Healthcare, public eServices, environmental monitoringAssisted living, Public security CCTV, Public transport
Home monitoring, energy managementHome networking, media managementNetworks and SFBB, Wireless connectivitySIM Modules, low power radio
Home Smart
What is BT’s strategic pathway?
Smart Cities
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…bringing everything together in our global customer and innovation showcases
Community & local government The home 2.0 & superfast broadband SME showcase
Community & local government Agile Bank – banking & finance Retail & supply chain Global showcase
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