CIO Summit€¦ · The Social Enterprise Wave1 •Platform evaluation & selection •Identification of Beta scope •Rollout strategy planning •Marketing department •Information

CIO SummitUnited States

Under the IT Hood of

Ricoh’s Successful

Transformation

November 11, 2014

Balaji Rangaswamy

Chief Information Officer

Ricoh Americas Corporation

Who is Ricoh?

200 countries and territories

Industry leader in document management

107,000+ employees worldwide

Worldwide sales of $21.7B year end March 2014

Founded in 1936

Cert no: FS 33325

Quality Management System

ISO 9001:2008

Cert no: EMS 61761

Environmental

Management System

ISO 14001:2004Cert no: OHS 556746

Occupational Health

& Safety Management System

BS OHSAS 18001:2007

Cert no: IS 85241

'Information & Data Security

Management System

ISO 27001:2005

Fortune 500 global company

Ricoh AmericasCorporation

AmericasHeadquarters

Malvern, USA

Ricoh Europe PLCEuropean

HeadquartersLondon, UK

Ricoh AsiaPacific Pte Ltd

Asia Pacific& China HQ

Singapore

RicohCompany, Ltd.Global Corporate

Headquarters

Tokyo, Japan

Ricoh Japan Corporation

JapanHeadquarters

Tokyo, Japan

© 2014 Ricoh Americas Corporation. All Rights Reserved. 2

What’s Driving our Transformation?

Growth through multiple large acquisitions

Shift towards services-led business model

Information technology that enables:

– Integrating the multi-billon dollar companies’ systems,

people and business processes

– Modernization and extension of enterprise applications

2011 20142001 2004 2007 2008

PrintDivision

InfoPrint

Joint

venture

InfoPrint

100% Ricoh

owned


The Journey

2008 2009 2010 2011 2012 2013 2014 2015

Stage 1: Large acquisition

• Acquired IKON which by itself

evolved through numerous

acquisitions and mergers.

• An ecosystem with multiple

redundant systems.

• Elaborate assessment and

evaluation conducted to determine

application portfolio

Stage 2: Integrating

people & front office

• Bringing employees

together

• Uniting service

technicians

• Unifying the sales reps

• Back office integration

Stage 3: Integrating

ERP, modernization

• Single ERP platform

• Enhance digital

experience

• Enable ways of doing

business through

cloud, social and

mobile technologies

Stage 4: Leverage

& lead

• Technology to support

transformation into

services led business

• Business intelligence,

and predictive

analytics


The Social Enterprise

Wave1

• Platform evaluation & selection

• Identification of Beta scope

• Rollout strategy planning

• Marketing department

• Information Technology

Wave2

• Employee intranet

• Human Resources

• Recruitment

• Sales enablement

• Service

• Project Management

Wave3

• Supply Chain

• Training

• Customer Admin

• Legal

• Finance

Wave4

• RAC Subsidiaries

• External communities –Dealer, Customer & Partner communities

• External web propertiesStandalone

collaboration

platform for

Marketing & IT

Launched to all

other business

functions

Functions as an

external collaboration

platform

• Base Jive software with

Ideation & video module

• SSO & ADFS integration

• News feeds

• Mobile enablement

• HRMS integration

• Office Integrator

• Jive Anywhere

• Analytics

• App Store

• Presents & Albums


Implemented numerous cloud and externally hosted systems

Oth

er S

AA

S

Ex

tern

ally

ho

ste

dS

ale

s F

orc

e C

lou

dO

RA

CL

E E

BS

(R1

2)

On

Pre

mis

e

an

cil

lary

sys

tem

s

Leads

Forecasting

Territory

Manager

Business

Planner

Opportunities

STI Payout factor

Quota Tool

National Price Book

Service Cloud

Global Knowledgebase

Payroll & LOA

Marketing automation

Real Estate Management

Help Desk

Recruitment

D&B

Temp Help

Benefits

TRAC GEMSTAR

Travel

Expense

Collaboration

Dealer – eAutomate

Affirmative Action

Trillium

RCOMP Commissions

Project & Portfolio Mgmt

Global Mobility

Dealer

Invoice

Learning & Training

Time & Attendance

FS Mobile & Route

Optimization

Field Service

Order Management

Contracts Suite

HRMS

Configurator

Credit Mgmt

Financial Suite

iStore/iSupport

Supply Chain Suite

HRMS CWB PMP IDP

Quoting & Proposal

Install Base

Advanced Pricing

UPS Worldship

Tax

@Remote

FIPS FABS

Leasing

Financial forecasting

& planning

HR Imaging

Demand Planning

Noetix

ICMS

Content Management

(UCM)

Warehouse Mgmt

Parts planning

Trillium

Wholesale ERP

ARMS

SBT

Transportation

Mgmt

Cash Application

Trade Compliance

IVR

OBIEE – RBIS

Commissions

DPSIM

Document Imaging

NSP

Fusion Middle Ware

Web Logic Server

Transition to the Cloud


Customer

• Service Request

• Order Supplies

• Capture Meter Reads

• iOS & Android

Employees

• Intranet

• Enterprise Collaboration

Sales

• Salesforceone

• Quote Approval app for managers

• Quoting App for Reps

• Edit Quote

• Generate document

• Submit Quote

Service Technicians

• Route Optimization

• Migration to Smartphones

• Enterprise App Store

Planned – FY14+

• Supply Chain Delivery & Acceptance

• Order capture

• Professional Services Automation

• Sales Enablement

• Order tracking through MyRicoh

• Employees – Time & Attendance, Learning Management System

• Sales Compensation

• Mobile File Sync

Anywhere,

Anytime,

Any device!

Enterprise Mobility Roadmap


Social Media &

Mobile

Service Virtualization, Integration and Mediation (Oracle SOA Suite)

Firewall

Customers/

Dealers/

Partners

Hosted & SaaS Applications

Cloud

Services/Hosted

Application

On-Premise

Applications

Middleware

Vertex

Field

ServiceHRMS Financials SCM

iStore &

iSupportInstall

Base

Quoting &

Order MgmtContracts

Integration Technology Landscape


Outcomes

Consolidated over 27,000 employees

into a single HRIS, Payroll and Benefits

system

Deployed a consolidated next

generation mobile service platform for

over 5,000 services technicians

Implemented an integrated CRM

system to enable sales force

automation with integrated selling for

more than 4,000 sales professionals

Unified employees into one company

culture through the implementation of

social collaboration platform

On target to achieve significant savings

as a result of the strategic systems

integration roadmap

ROI


Repeatable and scalable framework to

support and enable the acquisitions of

organizations, systems and data

Scalable, highly available integration

framework leveraging service oriented

architecture

Enabled digital experience by driving

productivity and engagement via

multi-channel user experience

Consolidated cloud based, mobile-enabled

social intranet for collaboration,

communication and engagement

Leverage a borderless national resource

pool, right person, right place, with the right

skills for pre-sales, design, consulting &

implementation

Strong foundation to tap into business

intelligence and explore emerging

technologies for predictive analytics

Outcomes

Impact


Enablement

Next Predictive Analytics

DataRepository

Analytics

Predictive Modeling

1

2

3

Consolidation of data from multiple

internal and external systems

1

Discovery and communication of

meaningful patterns in data

2

Encompasses a variety of

statistical techniques from

modeling, learning, and data

mining that analyze current and

historical facts to make predictions

about future, or otherwise

unknown, events

3

4

Deliver relevant information in the

right format to marketing and

sales for insight and actions

4


Adopted social, cloud and mobile technologies

– Better engagement with customers, improved employee collaboration

and faster time to market for new services

Integrated all types of applications

– Hosted, on-premise and cloud-based

Implemented effective mobility information strategy for

critical business services

– Customer, inventory, order information and other core functions

– Mobile Device Management

Recap & Key Takeaways


Questions?

Documents

CIO Summit€¦ · The Social Enterprise Wave1 •Platform evaluation & selection •Identification of Beta scope •Rollout strategy planning •Marketing department •Information