CITS Strategic Plan

2015-18 STRATEGIC MASTER PLAN

COLLEGE INFORMATION TECHNOLOGY SERVICES

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Refer questions and/or comments related to the College Information Technology Services 3-Year Strategic Master Plan to the Office of the Chief Information Officer.

Christopher R. Markham Florida State College at Jacksonville 9911 Old Baymeadows Rd Jacksonville, FL 32256 904.997.2901 http://www.fscj.edu/discover-‐‑fscj/gov-‐‑admin/college-‐‑information-‐‑technology-‐‑services/

Our 3-Year Master Plan Definitions

Mission - Who we are and why we are here

Vision - Where we are going

Values - How we will operate

Goals - What we are going to do

Objectives - How we are going to do it

Actions to meet Objectives - Who, when, where, and with what

Key Performance Indicators - How we will determine achievement

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Executive Summary ..................................................................................................... 5 Year One ......................................................................................................................................................................... 6 Year Two ........................................................................................................................................................................ 6 Year Three ..................................................................................................................................................................... 7 Overview of the 3-‐Year Master Plan ............................................................................ 8

Florida State College at Jacksonville College Information Technology Services 3-‐Year Master Plan Objectives ................................................................................................ 9

College Information Technology Services Vision, Mission, and Value Statements ........ 9 Vision Statement ........................................................................................................................................................ 9 Mission Statement ..................................................................................................................................................... 9 Values Statement .................................................................................................................................................... 10 2015-‐2018 Goals and Objectives ................................................................................ 11 Goal 1 ........................................................................................................................................................................... 11 Goal 2 ........................................................................................................................................................................... 12 Goal 3 ........................................................................................................................................................................... 13 Goal 4 ........................................................................................................................................................................... 14 Goal 5 ........................................................................................................................................................................... 15 Objectives ................................................................................................................................................................... 15 Objective 1(a): Information Technology Governance Model ............................................................... 15 Objective 1(b): Quality Assurance and Continuous Improvement ..................................................... 17 Objective 1(c): Technology News and Updates .......................................................................................... 19 Objective 1(d): Systems Dashboard ................................................................................................................. 20 Objective 1(e): IT Providers ................................................................................................................................ 22 Objective 1(f): CITS Website/Landing Page ................................................................................................ 24 Objective 1(g): Technology Community Professional Development ................................................. 25 Objective 2(a): College Technology Community Organization ........................................................... 27 Objective 2(b): Service Management Framework .................................................................................... 29 Objective 3(a): Technology Purchasing/Logistics .................................................................................... 31 Objective 3(b): Information Technology Portfolio Management ....................................................... 33 Objective 3(c): Technology Upgrades and Replenishment .................................................................... 35 Objective 3(d): Technology Spending and Reporting .............................................................................. 37 Objective 4(a): Production Network ............................................................................................................... 39 Objective 4(b): Wireless Local Area Network ............................................................................................. 41 Objective 4(c): Computer Laboratory Support .......................................................................................... 43 Objective 4(d): Content Delivery Network ................................................................................................... 45 Objective 4(e): Network ....................................................................................................................................... 46 Objective 4(f): Network Security and Monitoring Tools ........................................................................ 48 Objective 5(a): OLAP Environment and EISA ............................................................................................. 49

Glossary of Terms ...................................................................................................... 51

Appendix A: Approved Technology .......................................................................... 55

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Revision History

Version Date Delivered Update Reason

Preliminary Draft Issued for Review and Comment

March 30, 2015 Not Applicable

Initial Draft Published Incorporation of ITAG & feedback

Revised Initial Draft July 28, 2015 Incorporation of IT Providers feedback

CITS Directors Review July 28, 2015 Final edits and review

Issued for Senior Staff Review August 18, 2015

Incorporation of College Senior Staff feedback

Final Draft August 25, 2015

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Executive Summary Working collaboratively with all Florida State College at Jacksonville College Information Technology Services (CITS) providers, College governance committees, College technology stakeholders, and the College System of Florida (FCS) information technology (ITS) stakeholders, this 3-year Master Plan represents an innovative, robust, and achievable pathway for significant improvements in College technology infrastructure, applications, ERP, and services. Educating in a high-tech, globally competitive space is challenging, particularly with a multifarious curriculum and (Generation C) student body. Moreover, challenges with new metric-based funding models that rely on data driven decisions call for advancements in data collection, storage, and analysis. The use of Business Intelligence (BI) tools to provide real-time data analysis and subsequently longitudinal views of the trends, patterns, and behaviors in institutional data is paramount to the College’s ability to make informed decisions and thrive in the 21st century.

The need to interact and compete globally has now reached higher education. Extending the reach of our institution to create new opportunities for access to education, accomplish state and national goals for college completion rates, and build the image and brand of our College as a technology leader requires comprehensive planning with respect to information technologies. This plan accommodates such requirements through closer collaboration and interactions with the College community, buildup of technology infrastructure to support new, more current models of computing, advancement of data environments and capabilities, and new and expanded managed services in support of academic and administrative technology stakeholder needs. Additionally, over the next three years this plan transitions through three primary foci: reorganization, retooling, and re-envisioning.

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Year One

Year-one focus in the plan involves restructuring. Restructuring includes how the College information technology is staffed; how it supports infrastructure, applications, ERP, and services; and how administrative and academic stakeholders achieve value, efficiency, and mobility in their computing experiences. Moreover, reorganization includes a cultural change in how the College technology community works together to achieve the College mission and vision. Through close, complete, and consistent collaboration and communication between IT professionals in centralized IT and the technology professionals not reporting into IT (i.e., campus techs and others), the technology vision and mission will successfully roll up to the College vision and mission. New operating principles and values guide a re-branded information technology organization to achieve new levels of technology innovation, socio-technical value, and service. Creation of a service catalog to define and set expectations for service levels, along with the Help Desk as a single point of contact (versus the current 5 help desks) for information technology services, represent critical elements of reorganization. The newly named and reorganized division, College Information Technology Services (CITS), communicates its message via its website at http://www.fscj.edu/CITS.

Year Two

Year-two focus in the plan involves retooling. Retooling includes design and construction of new and existing infrastructure in support of cloud computing; mobile computing; separation of development, test, and production networks; innovative pedagogy; advancement of data environments; and instantiation of a service management framework. Qualitative feedback, as part of the retooling effort, will be designed to more actively engage the end-user community and technology stakeholders with the future direction of College computing.

Retooling, in practice, also involves improvement in infrastructure

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junctures where critical pathways (node nexuses) for voice, data, and video traffic intersect. Year-two of the plan also serves to redesign, relocate, and support a security network on which campus services and police can reliably and securely host applications. Finally, as part of retooling, implementation of a service management framework will bring into play cross-functional teams to build process and best practices for continuous improvement of information technology services.

Year Three

Year-three focus in the plan involves re-envisioning, or again envisioning what a fully capable, resourced, and collaborative College technology community can accomplish. Various College division visions for how we recruit and admit new students, reach new student markets, provide for converged models of course facilitation and learning, service students more efficiently, make data driven decisions, connect with graduates, and advance the College will be supported through available, reliable, secure, and scalable technology networks, systems, applications, and computing environments. In year-three of the plan, full implementation and availability of virtualized clients, mobile application, and WIFI computing using preferred devices and technologies, and networks in support of individual school mission and vision to advance face-to-face, online, and hybrid programs and research will be operational.

Intentionally, this plan is operationally and financially aggressive. This plan will serve as a collaborative document to guide technology implementations and to provide a roadmap for advancing the state of technology at the College. As noted previously, universities in the 21st century require modern and highly robust technology infrastructure and ecosystem to meet the increasing demands of online education, hybrid education, and paradigms of convergent classroom instruction. This College Information Technology Services 3-Year Master Plan involves five goals and 27 associated objectives.The plan objectives are described and detailed herein, and will serve

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as a basis for CITS interim and annual reports to the College community.

Overview of the 3-‐Year Master Plan As noted, the College Information Technology Services 3-year Master Plan involves five goals organized into the following five categories: (i) Information Technology Governance, Communication, and Coordination; (ii) Information Technology Organization Development; (iii) Information Technology Portfolio Management; (iv) Information and Communication Technology (ICT) Infrastructure; and (v) Information Technology Services. IT Governance, Communication, and Coordination objectives involve establishment and maintenance of formal structures through which various College stakeholders can provide feedback, interact with the Chief Information Officer, and advise on stakeholder needs. Moreover, objectives related to this goal serve to involve College stakeholders in the design, construction, and advancement of technology implementations Collegewide. Information Technology Organization Development objectives create an opportunity to build a more informed and innovative technology community within the College. Information Technology Portfolio Management objectives are intended to bring improved financial planning and reporting to all technology implementations Collegewide. Information and Communication Technology

Infrastructure objectives serve to build technological capability and strength through re- engineered network facilities, advanced enterprise applications and data environments, and administrative and academic computing advancements. Finally, College Information Technology Services objectives create a more informed and supported College community, and modernize logical and physical technological environments.

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Florida State College at Jacksonville College Information Technology Services 3-‐Year Master Plan Objectives Each of the 27 objectives is listed and described in this plan. Following each objective’s description, the owner(s) and budget description (planned funding sources) of the objective are identified. Each objective also states the actions to achieve the objective, anticipated benefits of the objective to the College community, and Key Performance Indicators use to measure success and evaluate progress toward achievement of the objective and associated goal. Finally, each Key Performance Indicator establishes a chronological milestone for the 3-year plan, identified by the first, second, and/or third (fiscal) years of the plan. The 3-year plan is organized by fiscal years (i.e., FY13 represents 2015-2016; FY14 represents 2016-2017; and FY 15 represents 2017-2015).

College Information Technology Services Vision, Mission, and Value Statements

Vision Statement

CITS provides thought leadership and is responsive to the needs of its constituencies; is aligned strategically with the mission and direction of the College, secures information and assets, and functions as a unified Collegewide service organization.

Mission Statement

CITS provides leadership, coordination, management and support to the academic and administrative computing activities of Florida State College at Jacksonville. As a service organization, CITS works collaboratively across the College community to:

• digitally connect Florida State College at Jacksonville stakeholders

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together locally and globally through information and communication technologies;

• provide innovative and open technology environments and serviceswhere teaching and learning can occur anytime and anyplace;

• seek out and share the practical applications of Florida StateCollege at Jacksonville's technological knowledge and expertise to benefit College students, faculty and staff;

• enable and consistently improve Florida State College atJacksonville’s administrative technology to deliver quality education services and outcomes based on data driven decisions;

• research and explore new and emerging technologies and toolsrelated to higher education in the 21st century in conjunction with Florida State College at Jacksonville objectives.

Values Statement

In support of our efforts, the CITS organization will affirm the following core values:

• A shared vision;

• An environment of integrity, trust, and open communication;

• An ideal of excellence, fostered by a belief in quality, teamwork andservice;

• An esprit de corps personified by a positive attitude toward ourwork;

• A spirit of courage and risk-taking that nurtures technologicalcreativity and innovation; and,

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• An appreciation and respect of diverse backgrounds and opinions.

2015-‐2018 Goals and Objectives

Information Technology Governance, Communication, and Coordination

Goal 1

Implement structures and strategic planning mechanisms to guide College stakeholders toward optimal computing experiences, ensure quality assurance and continuous improvement of physical and virtual learning spaces, and solicit qualitative feedback from College stakeholders regarding technology services and environments.

Area Objective

(a)

Information Technology Governance Model

Implement a process by which College stakeholders have input into priority setting, IT planning, risk assessment and planning, policy setting, and customer- centered decision making processes.

(b)

Quality Assurance and Continuous Improvement

Assure the quality and continuous improvement of all physical and virtual classroom and campus learning spaces.

(c)Technology News and Updates

Provide routine and relevant updates to the College community regarding College technologies.

(d) Systems Dashboard Develop and implement a real-time digital

dashboard to report to the College community

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on the current status of major IT systems.

(e) IT Providers Maintain a viable campus IT Providers schedule of meetings to coordinate and inform on all College technology objectives.

(f) CITS Website / Landing Page

Communicate with and inform the College community and beyond regarding IT service availability, status, and changes.

(g)

Technology Community Professional Development

Provide as needed technology training in concert with College faculty and staff development objectives.

Information Technology Organizational Development

Goal 2

Create and evolve a dynamic, collaborative campus technology culture and ecosystem evidenced by strategic planning, communication, and coordinated actions with a central College technology organization.

Area Objective

(a)College Technology Community Organization

Establish a technology community organization structure that supports a functional, collaborative, and dynamic technology community in the College between CITS, technology stakeholders, and distributed campus IT providers.

(b) Service Management Framework

Implement the Information Technology Infrastructure Library (ITIL) framework to continuously improve IT service support and delivery.

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Information Technology Portfolio Management

Goal 3

Optimize technology purchasing, logistics, upgrades, and replenishments through improved processes, forecasting, analysis, budgeting, and capital (capex) and consumable (opex) spending to achieve a maximum institutional return-on-investment, while changing from Information Technology as a cost center to institutional investment through assignment and management of asset classes.

Area Objective

(a)Technology Purchasing/Logistics

Improve processes for IT purchasing and logistics related to stakeholder consumable and capital IT hardware and software.

(b)Infromation Technology Portfolio Management

Implement and balance IT Portfolio to achieve alignment with College mission and strategic goals; Evaluate risk-return profiles and priorities in an on-going manner.

(c)Technology Upgrades and Replenishment

Establish a College technology assessment, upgrade, and replenishment program that optimizes useful life of technology components.

(d) Technology Spending and Reporting

Establish standard reporting and forecasting for technology spending.

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Information and Communication Technology Infrastructure

Goal 4

Construct and enhance mobile technologies, wireline, and wireless network topologies and configurations to support the secure and available enterprise and administrative computing needs of the College; provide for digital delivery of academic content; and accomplish sustainable testing, development, and research objectives.

Area Objective

(a) Production Network

Optimize and harden the College production network to ensure high availability, reliability, and security of department and enterprise data and applications.

(b) Wireless Local Area Network

Improve and deploy campus WIFI infrastructure that provides optimal coverage and capacity.

(c) Computer Laboratory Support

Design, construct, and maintain campus computer laboratories that meet the program requirements for standard and specific computing environments.

(d) Content Delivery Network

Design, construct, and maintain a robust, searchable College digital content repository and delivery network.

(e) Network

Design, construct, and maintain a unified enterprise application architecture involving single-sign-on identity management and access to College cloud resources.

(f) Network Security Implement a network security and

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and Monitoring Tools

monitoring program to regularly audit and maintain accurate records and compliance of College hardware and software assets.

Information Technology Services

Goal 5

Provide comprehensive technology services and solutions in support of administrative computing, classroom and educational technologies, self-service data driven decision centers, and information security and data assurance.

Area Objective

(a) OLAP Environment and EISA

Architect, implement, and maintain governance and a technology pathway to OLAP data and user-centered reporting environments.

Objectives

Objective 1(a): Information Technology Governance Model

Objective

Establish a technology community organization structure that supports a functional, collaborative, and dynamic technology community at the College between CITS, technology stakeholders, and distributed campus IT providers.

Objective Description

Florida State College at Jacksonville stakeholders play a major role in the design, development, and delivery of IT services. As such, stakeholder involvement in establishing priorities, technology planning, risk, policy and best practices, and decision making with respect to the use of academic and administrative technologies.

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Shared governance involves stakeholder input in two primary College areas: academic computing and administrative computing. The IT governance objective works with two committees, each charged (respectively) with representing the interests and needs in these two areas.

The faculty Information Technology Advisory Group (ITAG) represents College faculty interests and needs in the area of academic computing. Specifically, this committee works to achieve strategies and designs that incorporate pedagogy and technology. Moreover, the committee provides direct input and feedback to the Chief Information Officer through regular formal committee meetings and in return, receives direct briefings from the Chief Information Officer regarding College Information Technology Services progress toward its 3-year master plan.

The Administrative Information Technology Advisory Group (AITAG) represents College administrative computing users and those who provide administrative, operational, and business related skills to the College. The representative composition of this committee works to determine appropriate requirements and strategies for enterprise computing, digital document management, and automated business process workflow.

Objective Owner

Chief Information Officer

Budget Description

No additional funding required.

Actions to meet Objective(s)

• Work with current Information Technology Advisory Group tocreate a productive and sustainable agenda related to educational technology and computing needs of College faculty.

• Organize, charter, and implement an Information Technology

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Advisory Group to advise on matters related to College administrative computing.

Anticipated Benefits

• Increased stakeholder input will provide the Chief InformationOfficer with helpful advice regarding academic and administrative stakeholder technology and computing requirements.

• Achievement of agreed upon stakeholder requirements as identifiedin the CITS 3-Year Master Plan.

Key Performance Indicators (KPIs)

• 2015-2018: Ongoing engagement and interaction with theInformation Technology Advisory Group.

• 2017: Organize, charter, and implement an InformationTechnology Advisory Group.

• 2015: Ongoing engagement and interaction with the InformationTechnology Advisory Group.

Objective 1(b): Quality Assurance and Continuous Improvement

Objective

Assure the quality and continuous improvement of all physical and virtual classroom and campus learning spaces.


Physical and virtual classroom and learning spaces demand designs that work in concert with technology and pedagogy. As the College continually strives to improve pedagogy and andragogy, the intersection of learning space and technology becomes a critical

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concern in the design, development, and delivery of academic programs. This objective serves to evolve current and future physical and virtual learning spaces through innovation and collaboration within the College community. As College community stakeholders in education come together to form a framework for education delivery in the new century, quality assurance and continuous improvement become important elements in ensuring effective, reliable, secure, and available learning spaces.

Objective Owner

Chief Information Officer, Executive Director of Information Systems and Integration, Vice President for Academic Affairs, Academic Deans, and Quality Assurance Specialists.

Budget Description

Funded from CITS annual operating funds.


• Develop and administer a quality assurance program to ensureclassrooms and laboratories are maintained in a state of operational readiness.

• Advance the role and efficacy of quality assurance using the ITILframework.


• Useful data regarding IT service delivery within the Collegecommunity.

• Continuous process improvement; process re-engineering foroptimal performance.

• Ability to report on current quality of (non-piloted) technology.

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• Recommendations for qualitative improvement.

• Improved computing environments and services.


• 2015-16: Develop a process for accessing completed work qualityto promote continuous improvement.

• 2015: Train staff resources to achieve quality standardgoals/objectives.

Objective 1(c): Technology News and Updates

Objective

Provide routine and relevant news and updates regarding College technologies.


Technology innovation drives rapid change as does progressive movement to position the College in an education leadership role within the state and nationally. This objective will use (primarily) the College Information Technology Services Service Management landing page, the CITS webpage, and the PeopleSoft interactive iHub (branded version) to provide technology news and updates. Moreover, interim and annual reports regarding the achievement of 3-year IT Master Plan goals and objectives will be hosted on the siteas a means of informing the College community in a regular andcomprehensive manner.

Objective Owner

Chief Information Officer and Director of Client Services,.

Budget Description


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• Generate an interim progress report on IT Master Plan and publishto the College community.

• Generate an annual progress report on IT Master Plan and CITSdivision and publish to the College community.


• A more informed College community regarding progress intechnology and computing.

• A report on progress related to the IT Master Plan.

• Mechanism for building technology community support for theCollege.

• A more informed College community regarding technologyobjectives.

Key Performance Indicators

• 2015: Interim reporting in-place.

• 2015-2016: Interim and Annual Reporting in-place.

Objective 1(d): Systems Dashboard

Objective

Develop and implement a real-time digital dashboard to report to the College community on the current status of major IT systems.


An important facet of service delivery to stakeholders involves communicating the operational status of major enterprise networks

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and applications. Real-time reporting on system issues and outages, whether planned or unplanned, is important to maintain an informed technology user community. This objective involves creation of real-time system status reporting made available to the College community via a central website. Major network and enterprise application statuses will be reported visually in real-time on the Service Management landing page and iHub.

Objective Owner

Chief Information Officer, Executive Director of Information Technology, and Director of Client Services.

Budget Description



• Implement systems dashboard on CITS home page with mobilemanagement capability?

• Automate systems dashboard for real-time reporting on major ITnetworks and systems.


• A more informed College community.

• Real-time information regarding the status of mission criticalnetworks and systems.

• Awareness of planned and scheduled network and system outages.

• Reduced calls to the help desk during outages and maintenances.

• Rapid communication of outage to CITS support staff.


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• 2015: Static system dashboard with mobile management available

• 2016: Twitter integration and email notification to CITS supportstaff

• 2016: Detailed status with estimated time to repair and statusupdates

• 2016: Ability to pre-schedule maintenance windows

• 2017: Real-time automated reporting of system status whereapplicable

Objective 1(e): IT Providers

Objective

Maintain a viable campus IT providers schedule of meetings to coordinate and inform on all College technology objectives.


Working from a hybrid (centralized and distributed) model of IT support, the College hosts multiple providers of IT services. The role of the College’s centralized IT organization is to provision network access, routing, and services; provide for enterprise application development and support and project management; and ensure technical support, technology solutions, and IT service management. Other IT providers, distributed among various operating entities within the College, must work in concert with centralized IT services to ensure completion of College mission and goals. In this objective, a forum for discussion and information exchange between centralized IT services and distributed IT providers will serve to enable tighter coupling of objectives, better support for the College IT ecosystem, and better services to all College technology stakeholders.

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Objective Owner

Chief Information Officer and Director of Client Services.

Budget Description



• Identify campus IT providers and provide a schedule of regularmeetings to report on new information, discuss relevant issues,and stay informed and coordinated with central CITS objectives.


• Closer collaboration and integration of all Collegewide technologyobjectives.

• A more informed technology community regarding Collegetechnology objectives.

• A forum for discovery and exploration related to technology issuesand planning.

• Improved coordination and support among College technologystakeholders.

• Improved project success through improved coordination andsupport among College stakeholders.


• 2015-16: Creation of IT providers meetings with progressiveagenda.

• 2016-18: Continued refinement of IT providers meeting agenda andwork plan.

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Objective 1(f): CITS Website/Landing Page

Objective

Interact with and inform the College community and beyond regarding IT service availability, status, and changes.


As a central portal for communication and coordination of IT services to the College community, a new Web site will host and communicate foundation elements of the College Information Technology Services organization. Moreover, the site will feature multiple ways in which technology stakeholders can seek help, find solutions, or work to improve group and individual computing experiences.

Objective Owner

Chief Information Officer and Director of Client Services.

Budget Description



• Design and implement a new department website to inform andpresent the CITS department.

• Maintain and support the new department website for accuracy,currency, and scope.


• A more informed College community regarding the CITSdepartment.

• A central portal for transacting business with CITS.

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• A central portal for requesting help with technology andcomputing.

• Improved sense of awareness regarding professional IT servicesavailable at the College.

• More accurate and efficient delivery mechanism for communicatinginformation technology information.

• Publicly available Information Technology Service Catalog.


• 2015-16: Launch of new ServiceNow landing page.

• 2016-18: Expansion of Service Catalog.

Objective 1(g): Technology Community Professional Development

Objective

Provide as needed technology training in concert with College faculty and staff development objectives.


Working in concert with the Director of Faculty Development, Office of Institutional Effectiveness (OIE), the Center for E-Learning (CEL), and Digital Media Productions (DMP), technology training including just-in-time training will be made available to the College community. With in-place Faculty Development, Office of Institutional Effectiveness (OIE), and CEL catalogs and training facilities, CITS will provide on an as needed basis technology operating and application level training to faculty and staff. This objective will begin with a small cadre of available professional development opportunities and expand as required over time.

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Objective Owner

Chief Information Officer, Executive Director of Information Systems and Integration, Director of Client Support.

Budget Description



• Develop technology programs that contribute to the professionaldevelopment needs of faculty and staff.

• Build CITS resources to provide training and professionaldevelopment opportunities for College administration, faculty, and staff.


• A workforce trained to maximize value with technologyimplementations.

• An improved sense of job satisfaction among technologystakeholders.

• Optimized return on investment (ROI) for technologyexpenditures.

• Stakeholder participation in professional development activities.

• Reduction in filed work orders for trained systems.


• 2016: Launch initial professional development offerings inconjunction with the Director of Faculty Development and the Office of Institutional Effectiveness (OIE).

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• 2017-2018: Continuation of related technical professionaldevelopment offerings in conjunction with the Director of Faculty Development and the Office of Institutional Effectiveness (OIE).

Objective 2(a): College Technology Community Organization

Objective

Establish a technology community organization structure that supports a functional, collaborative, and dynamic technology community in the College between CITS, technology stakeholders, and distributed campus IT providers.


To promote innovative and progressive conversation regarding College technologies, mechanisms that support cross-functional collaboration and dialogue are important. Such mechanisms can create a College community conversation among all stakeholders in academic and administrative computing. As a College community, and as a large institution, Florida State College at Jacksonville will benefit from stakeholder involvement at all levels in conversations regarding the current and future directions of academic and administrative computing. College information technology objectives are socio-technical in nature and require technology solutions that provide clear statements of business and educational value. This objective serves to promote a functional, collaborative, and dynamic College technology community.

Objective Owners

Chief Information Officer and Director of Client Services

Budget Description


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• Regular events for various stakeholders to come together fortechnology discussions related to the current and future directions of academic and administrative computing.

• Selection of external CITS members to participate in cross-functional ITIL framework teams.

• Create “Solutions Architecture” function within CITS to enableproject in-take/out-take and provide stakeholders with guidance on technology related issues.

• Create Client Services role in CITS to ensure single point of contacton technology related matters, follow-up on CITS customer satisfaction, and CITS quality control.

• Faculty focus groups to define use-cases and subsequentrequirements for classroom technologies.


• A more informed College technology community.

• Additional pathway for stakeholder input into technologyobjectives.

• Improved College classroom technologies and support.

• Increased levels of awareness and information by Collegestakeholders as measured through annual qualitative survey.


• 2015-2018: Convene regular College IT providers meeting.

• 2015-2018: Regular Technology Open Houses and events for theCollege community.

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• 2016-2017: Establish and convene regular faculty focus groups.

• 2017: Establish and convene quarterly informal events to promoteconversation related to College technology objectives.

• 2015: Involve external information technology stakeholders in ITILframework rollout.

Objective 2(b): Service Management Framework

Objective

Implement the Information Technology Infrastructure Library (ITIL) framework to continuously improve IT service support and delivery.


The Information Technology Infrastructure Library (ITIL) represents a recognized and highly adopted information technology service management framework. A service management framework serves to improve information technology service levels, optimize operational processes, and identify, document, and implement information technology service best practices. By using the ITIL framework, CITS will transition from a technology provider to a service provider by focusing on the outcomes that are important to the College community. Moreover, this change in perspective will simultaneously alter the culture within CITS to become more professional and better aligned with the academic and administrative computing needs of the College.

Objective Owners

Chief Information Officer, Executive Director of Information Technology, Executive Director of Information Systems, Executive Director of Enterprise Applications, Executive Director of Enterprise Information Management, and Director of Client Services.

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Budget Description



• Identify service management roles and teams within CITS.

• Organize, train, and equip service management teams.

• Begin 3-year rollout of ITIL framework.

• Design services and communicate through a public service catalog.


• Improved, managed, and expanded service levels provided to theCollege community.

• Improved and expanded resource use.

• Increased CITS productivity levels.

• Maximized IT return-on-investment (ROI).

• Establishment of standard processes and best practices.

• Evaluation using Capability Maturity Model.


• 2015: Identification of ITIL service management functions relevantto Florida State College at Jacksonville

• 2015: CITS Service Catalog published.

• 2016-2018: Security Management team, Release Management team,and Change Management team in-place and operational

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• 2015-2017: Incident Management team, Problem Managementteam, Capacity Management team, Service Request Management team, and Desktop Management team in-place and operational.

• 2018: Configuration Management team, Availability Managementteam, Infrastructure Management team, Enterprise Management team, and Asset Management team in-place and operational.

Objective 3(a): Technology Purchasing/Logistics

Objective

Improve processes for IT purchasing and logistics related to stakeholder consumable and capital IT hardware and software.


Information Technology budgets support the ongoing construction, replenishment, and maintenance of information technology and systems hardware, software, and infrastructure. Related purchasing occurs in response to new information technology needs, support and maintenance of existing infrastructure and systems, and technology consumer spending on small-cap technology items. Purchasing procedures require alignment with business and academic needs, and as such need to be timely and efficient. Moreover, logistics involving shipping and receiving of technology components, secure storage and transport of technology components, and accurate interfacing with asset management and replenishment cycles are dependent on purchasing processes. This objective involves a continuous process improvement model and revised organizational responsibilities to improve processes for IT purchasing and logistics.

Objective Owners

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Chief Information Officer, Executive Director of Information Technology and Service Management, Director of Client Services, and IT Budget Analyst.

Budget Description

Funded through CITS operating budget and capital improvement fee program.


• Streamline and optimize technology purchasing processes.

• Publish purchasing and logistics processes and best practices.

• Create and maintain a campus CITS store for limited technologyitems and supplies.


• Streamlined, efficient purchasing processes.

• Pre-approved IT consumable items.

• CITS on-campus store available to all departments.

• Higher customer satisfaction levels with technology purchases.

• More efficient purchasing policies and procedures.


• 2015: Assess and evaluate technology purchasing processes andprocedures.

• 2016: Reorganize, re-staff, and relocate CITS technologypurchasing function.

• 2017: Assess and evaluate technology purchasing processes and

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procedures for further improvement.

Objective 3(b): Information Technology Portfolio Management

Objective

Implement and balance IT Portfolio to achieve alignment with College mission and strategic goals; Evaluate risk-return profiles and priorities in an on-going manner.


IT Portfolio Management (ITPM) involves the application of systematic management to large classes of assets managed by enterprise Information Technology (IT) capabilities. CITS organizes all Information Technology initiatives into two portfolios: Services and Projects. Each portfolio is composed of four asset classes: (i) Infrastructure, (ii) Transactional, (iii) Informational, and (iv) Strategic (competitive advantage via educational technologies). One primary opportunity in ITPM is to move the governance and view of IT from that of a cost center to one of institutional investment. The promise of ITPM includes the quantification of previously informal IT efforts, enabling measurement and objective evaluation of investment scenarios. ITPM is distinct from IT financial management in that it has an explicitly directive, strategic goal in determining what to continue investing in versus what to divest from. Other benefits of the CITS ITPM program include: (i) central oversight of budget, (ii) risk management, (iii) strategic alignment of IT investments with institutional mission and vision, (iv) demand, and investment management along with standardization of investment procedure, (v) rules, and (vi) strategic planning. This objective serves to implement ITPM as part of the CITS governance structure and to optimize the value of IT investment for the College.

Moreover, introduction of information and communication technologies (ICT) into a networked environment requires extensive

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due diligence to meet engineering requirements for bandwidth, flow control, storage, security, quality of service, and other priority concerns. As a result, the connection of new hardware and software components into a production environment requires prior analysis and consideration regarding potential performance related issues. Upstream (system front-end) analysis along with downstream (system back- end) analysis provides a true engineering perspective on the additional load of new hardware and software components such that performance concerns can be avoided or mitigated. Each modification of space, new construction, or technology related project involves the potential to degrade network performance or insinuate downgraded performance into the specific component. This objective also involves formal, timely, and regular communications among facilities management and other technology stakeholders to ensure full value of technology hardware and software components is realized.

Objective Owner

Chief Information Officer, Executive Director of Information Systems and Integration, Executive Director of Information Technology, Director of Client Services, IT Budget Analyst.

Budget Description



• Trained and available project managers available.

• Project management methodology established and implemented.

• Alignment with the College system office forms and processes forIT project management.


• Fewer engineering mistakes and lower incidence of rework.

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• Fewer cost over-runs as a result of engineering mistakes.

• Scalable growth of infrastructure, data, and enterprise applications.

• CITS involvement in initial phases of relevant space modifications.

• Improved project management as measured by quality, cost, andtime.

• Compliance with College system office technology and facilitiesbest practices.


• 2016: Implement upstream and downstream analysis procedures todetermine impact of existing space modifications, new construction, and IT involved projects.

• 2016: Implement College system office processes for IT projectmanagement

• 2016: Train and make available CITS project managers.

• 2017: Establish IT Portfolio Management and Project Managementservices.

• 2017-2018: Assess, evaluate, and improve delivery through ITPortfolio Management.

Objective 3(c): Technology Upgrades and Replenishment

Objective

Establish a College technology assessment, upgrade, and replenishment program that optimizes useful life of technology components.

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Specific factors such as mean time between failure, useful life, technology obsolescence, new requirements, and level of use determine cycles and instances where technology upgrades and replenishments should occur. Moreover, as virtual desktop integration technology is introduced, replenishment cycles are impacted in positive financial ways. Technology upgrade and replenishment decisions need to occur in a more granular fashion, rather than as a “one size fits all.” Consideration of specific need for upgraded technology, replacement technology, or additional technology should work in concert at the departmental level or closest to the end-user. As a result, technology upgrade and replenishment decisions will be tuned to end-user requirements and needs, as well as available funding. As the College technology infrastructure grows, available funds for technology upgrades and replenishment will become stretched further than currently deployed and heuristics will be developed through this objective to establish life-cycle policy for capital obsolescence that optimizes the useful life of all technology components.

Objective Owner

Chief Information Officer, Executive Director of Information Technology and Service Management, IT Budget Analyst.

Budget Description

Annual technology end-of-life budget, student tech fees.


• Establish a College technology assessment, upgrade, andreplenishment program that optimizes useful life of technology components.

• More precisely estimate the annual cost of computer replenishment.


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• Optimal use of available capital replenishment funds.

• Longer useful life of capital equipment.

• Establish and publish guidelines for computer replenishment.

• Follow published guidelines to optimize computer replenishmentswithin budget.


• 2015: Assess and evaluate the CITS computer replenishmentprogram.

• 2016-2017: Revise and implement improved guidelines forreplenishment as required.

• 2016-2018: On-going program for College technology assessment,upgrade, and technology end-of-life program that optimizes useful life of technology components.

Objective 3(d): Technology Spending and Reporting

Objective

Establish standard reporting and forecasting for technology spending.


In addition to technology capital spending during upgrade and replenishment cycles and infrastructure improvement objectives, technology spending also occurs through information technology operations, technology partnerships, capital improvement fee fund, and software and hardware licensing and maintenance agreements. As a result, more detailed and accurate forecasting regarding the total cost of ownership of information technology and systems is required.

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This objective involves close communication and information flows between College business and finance offices. Through examination of historical spending patterns, projected capital and infrastructure improvements, and continued support and operations for information technology service management functions, more detailed and accurate reporting and forecasting for technology spending can occur.

Objective Owner

Chief Information Officer, Executive Director of Information Systems, Executive Director of Enterprise Applications, It Budget Analyst, and Executive Director of Information Technology.

Budget Description



• Determine spending levels required to support total cost ofownership (TCO) of IT infrastructure.

• Report annually by category all CITS spending.

• Provide more accurate budget forecasting for current and future ITspending to support College 3-year IT Master Plan.

• Student Tech Fee will be administered jointly by the CIO, VPBusiness Services, and the VPAA in�concert with appropriate Tech Fee Committee and Dean’s Council.


• Improved visibility into capital expenditures and operatingexpenditures.

• More accurate forecasting and modeling for annual and year-endbudgets.

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• Management of the CITS division within annual budget.

• Optimized return on investment for CITS projects and services.


• 2015: Review prior year budgets and propose spending increases ordecreases to support CITS 3-year IT Master Plan.

• 2016-2017: On-going management to annual budget.

• 2016-2018: On-going evaluation of ways to lower (annualized) totalcost of ownership of IT projects, infrastructure, and services.

Objective 4(a): Production Network

Objective

Optimize and harden the College production network to ensure high availability, reliability, and security of department and enterprise data and applications.


Whereas the College requires a hardened production network that is highly available, reliable, and accessible, clear separation between production, test, and development networks is required. This objective provides for secure hosting of enterprise applications and services that support the administrative and business operations of the College. CITS is reliant on the campus fiber infrastructure, central storage entities, and cloud and mobile computing components hosted in the College Data Center and associated support facilities. This objective is not intended to support academic research, testing, or development, but rather the stable, real-time production needs of the College, in addition to continuity of operations requirements. Moreover, this objective involves network evolution away from prior non-enterprise production uses toward attributes associated with a

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secure, networked business environment.

Objective Owner

Chief Information Officer, Executive Director of Information Technology.

Budget Description

Annual CITS operating funds, tech fee proposal.


• Improve and/or upgrade current next generation firewall appliance.

• Move all non-production storage, applications, and servers off ofproduction network.

• Implement security protocols in alignment with the auditorhandbook/guidelines.

• Assess, evaluate, and design for network high availability, highreliability, and high security.

• Develop critical system fail-over capability to off-prem facility.


• Improved security of network and enterprise systems.

• Higher levels of network and enterprise applications availability andreliability.

• Critical system failover capability in the event of disaster.

• Improved production network availability, reliability, and security.

• Improved network identity management.


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• 2015: Assessment and evaluation of current production network.

• 2016: Firewall, bandwidth, and security protocols upgrades orimprovements.

• 2017: Improved fidelity of production (only) network use.

• 2018: External security testing of production network.

Objective 4(b): Wireless Local Area Network

Objective

Redesign and construct a campus WIFI infrastructure that provides optimal coverage and capacity.


To accommodate the mobile computing needs of the campus and associated models of computing, such as BYOD, a redesign and construction of campus WIFI network infrastructure is required. Adopting a rigorous and efficacious WIFI design by working with expert external technology partners, this 3-year objective will proceed building by building and open space by open space to ensure WIFI coverage and capacity requirements are met within the “spine” of the College campus. Much different in nature from wired network design, wireless networks are dependent on site plans that calculate coverage, capacity, power levels, and careful provisioning of radio frequency spectrum.

Objective Owner

Chief Information Officer, Executive Director of Information Technology, and Senior Network Engineer.

Budget Description

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Funded from Student Tech Fee budget.


• Engineer a site map for campus WIFI coverage and capacity.

• Develop 3-year plan to rebuild existing campus WIFI network.

• Staff a new dedicated support position for campus WIFI.

• Engage outside contractor specializing in WIFI networks toconstruct from plan.


• Wider capacity and coverage of campus WIFI.

• Service infrastructure provided for BYOD computing.

• Improved capacity and coverage of campus WIFI.

• Ability to more precisely monitor and evaluate 802.11 traffic.

• Campus WIFI tuning capability.

• Improved administration and support for campus WIFI.


• 2015: WiFi reconstructed and operational – Deerwood (floors 1 &2), North Campus (floors 1 & 2)

• 2016: WiFi reconstructed and operational –

• 2016: Bonjour solution designed/implemented for Airplaydevices

• 2016: Designed -

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• 2017: WiFi reconstructed and operational -

• 2017: Continued expansion of wireless coverage in high trafficoutdoor areas.

• 2018: Rogue scanning and mitigation implemented

• 2018: WiFi reconstructed and operational

Objective 4(c): Computer Laboratory Support

Objective

Design, construct, and make sustainable a network of end-point computing nodes that meet the academic computing needs of each campus, facilitate improved pedagogy and andragogy, and foster an environment of access and equity.


To accommodate the needs of all users within labs across the enterprise to the best that the college is financial able and to the degree of which the stakeholders have provided functional and non-functional requirements. CITS will remain consistently involved in academic technology committees and other venues wherein CITS professionals may emerge as a thought leader to improve pedagogical and andragogical efficacy.

Objective Owner

Chief Information Officer, Executive Director of Information Technology, Executive Director of Information Systems and Integration, Executive Director of Enterprise Applications, Vice President for Academic Affairs, and all School Deans.

Budget Description

Funded through year-end funds, tech fees, and CITS annual

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operating budget.


• Academic Technology Center (ATC) construction completed andoperational.

• Deerwood campus construction completed and operational.

• Third location identified, constructed, and operational.


• Virtual lab hosting environments available.

• Enhanced hands-on/experiential and applied learning capabilities.

• Higher levels of technology and pedagogy/andragogy integration.

• Native IPv6 network for experimentation, testing, andcollaboration.

• Improved faculty and student satisfaction with discreteenvironment for testing and�experimentation.

• Improved support for innovative and experimentalteaching/learning.

• Extended College reach in the delivery of (virtual) academicenvironments.

• Improved ability to partner globally with other academic andresearch institutions.


• 2016: Construction of Academic Research Network hub facility inATC

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• 2017: Construction of Node Nexus facility at Deerwood campus

• 2016-2017: Academic Research Network infrastructure designcompleted

Objective 4(d): Content Delivery Network

Objective

Design, construct, and maintain a robust, searchable College digital content repository and delivery network.


To accommodate the needs of all users within labs and classrooms and all learning environments across the enterprise, a robust content delivery network encapsulating all complex file types (e.g., text, audio/video, visual/graphic, and interactive) will be designed and implemented as part of a partnership with college academic stakeholders.

Objective Owner

Executive Director of Information Systems and Integration

Budget Description

Funded through year-end funds, tech fees, and CITS annual operating budget.


• Requirements elicitation

• Optimized decision matrix

• Project plan.


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• Enhanced hands-on/experiential and applied learning capabilities.

• Higher levels of technology and pedagogy/andragogy integration.

• Improved faculty and student satisfaction.

• Improved support for innovative and experimentalteaching/learning.

• Extended College reach in the delivery of (virtual) academicenvironments.


Objective 4(e): Network

Objective

Design, construct, and maintain a unified enterprise application architecture involving single-sign-on identity management and access to College cloud resources.


To become a best of breed technology organization defining the enterprise information systems architecture (EISA) is of paramount importance. The EISA will constitute a living and ever-evolving blueprint of the colleges information systems to improve collaboration and communication with its stakeholders to ensure and assure all stakeholders are provided with opportunity to engage and improve the college information systems and support the strategic vision and mission of the institution.

Objective Owner

Chief Information Officer, Executive Director of Information

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Systems and Integration, Executive Director of Enterprise Applications, Executive Director of Information Technology.

Budget Description



• Set vision

• Document architecture for information systems

• Document deployment diagrams (network topology)

• Document ERD’s (Data Structure and IP Schema)

• Document data dictionary and BPMN

• Document meta data policy and security policy

• Document internal audit and mapping procedures

• Document change management procedures



• Higher levels of network and enterprise applications availability andreliability

• Improve cabinet and executive cabinet ability to visualize theirinformation systems and the efficacy of their decision making.


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Objective 4(f): Network Security and Monitoring Tools

Objective

Implement a network security and monitoring program to regularly audit and maintain accurate records and compliance of College hardware and software

Objective Owner

Executive Director of Information Technology

Budget Description



• Pre-Evaluation: to identify the awareness of information securitywithin employees and to analysis current security policy.

• Strategic Planning: to come up a better awareness-program, weneed to set clear targets. Clustering people is helpful to achieve it.

• Operative Planning: we can set a good security culture based oninternal communication, management-buy-in, and security awareness and training program.

• Implementation: four stages should be used to implement theinformation security culture. They are commitment of the management, communication with organizational members, courses for all organizational members, and commitment of the employees.



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• Improved visualization of issues pertaining to securityauthentication, encryption, authentication.

Objective 5(a): OLAP Environment and EISA

Objective

Architect, implement, and maintain governance and a technology pathway to OLAP data and user-centered reporting environments.

Objective Owner

Executive Director of Enterprise Applications, Executive Director of Enterprise Information Management

Budget Description



• Pre-Evaluation: to identify the data visualization strategy.

• ERP conversion documents pass-through into passive datadictionary.

• Oracle business intelligence (OBIEE) suite go-live.

• Ongoing data governance participation.


• Improved data driven decision making.

• Internal and external transparency.

• More efficient reporting and dissemination of data.

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• 2015: Construction of the EISA.

• 2015-17: Multiple ERP module go-lives.

• 2015-ongoing: Data governance participation.

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Glossary of Terms Business Analysis (BA) – The term Business Analysis refers to the formal practice of enabling change in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders.

Business Continuity Planning (BCP) - Business Continuity Planning (also referred to as Continuity of Operations Planning or COOP) focuses on essential business functions. It is a collection of resources, actions, procedures, and information that is developed, tested, and held in readiness for use in the event of a major disruption of operations. BCPs help prepare the College units to maintain mission-critical operations after any emergency or disaster.

Business Intelligence (BI) – an umbrella term that refers to a variety of software applications used to analyze an organization’s raw data. BI as a discipline is made up of several related activities, including data mining, online analytical processing, querying and reporting.

Business Process Modeling and Notation (BPMN) – refers to a standard for business process modeling that provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), based on a flowcharting technique very similar to activity diagrams from Unified Modeling Language (UML). The objective of BPMN is to support business process management, for both technical users and business users, by providing a notation that is intuitive to business users, yet able to represent complex process semantics.

Centralized Authentication Service (CAS) – refers to a Single-Sign-On protocol for the Web. Its purpose is to permit a user to access multiple applications while providing their credentials (such as userid and password) only once. CAS also allows Web applications to authenticate users without gaining access to a user's security credentials, such as a password. The term CAS also refers to a

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software package that implements this protocol.

Continuity of Operations Plan (COOP) - A Continuity of Operations Plan (also referred to as Business Continuity Planning or BCP) focuses on essential business functions. A COOP involves a collection of resources, actions, procedures, and information that are developed, tested, and held in readiness for use in the event of a major disruption of operations. COOPs help prepare the College units to maintain mission-critical operations after any emergency or disaster.

Disaster Recovery (DR) – refers to the process, policies, and procedures that are related to preparing for recovery or continuation of technology infrastructure, which are vital to an organization after a natural or human-induced disaster. Disaster recovery focuses on the IT or technology systems that support business functions, as opposed to business continuity, which involves planning for keeping all aspects of a business functioning in the midst of disruptive events.

Enterprise Resource Planning (ERP) – refers to a business process management concept that allows the College to use a system of integrated applications to manage its business and automate back office functions. ERP concepts evolve around central data-centric software, in the case of the College: Banner.

Federated Identity Management – in information technology, a term that refers to a means of linking a person's electronic identity and attributes, stored across multiple distinct identity management systems.

Information and Communication Technologies (ICT) – a term often used as an extended synonym for information technology (IT), but is a more specific term that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals), computers as well as necessary enterprise software, middleware, storage, and audio-visual systems, which enable users to access, store, transmit, and manipulate

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information.

ITIL - a set of practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business.

Information Technology Ecosystem – a term that refers to the network of functional areas that drives the creation and delivery of information technology projects, products, and services. The health and well being of an IT organization in the context of an ecosystem involves use of information technology metrics, namely productivity, robustness, and innovation.

Information Technology Providers – refers to College entities outside of central CITS who provide IT related services at the department level.

Node Nexus – refers to an infrastructure facility (brand) that accommodates converged transparent management of all data, voice, and video IP-based traffic within a building.

Operational Data Store (ODS) – refers to a database designed to integrate data from multiple sources for self-service and advanced report operations on the data.

Online Analytical Processing (OLAP) – refers to an approach to answering multi- dimensional analytical (MDA) queries swiftly. OLAP is part of the broader category of business intelligence, which also encompasses relational database, report writing, and data mining.

Online Transactional Processing (OLTP) – refers to a class of information systems that facilitate and manage transaction-oriented applications, typically for data entry and retrieval transaction processing.

SAML – an acronym that refers to Security Assertion Markup Language, an XML- based open standard data format for exchanging authentication and authorization data between parties, in particular,

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between an identity provider and a service provider.

Service Catalog – refers to an exhaustive list of IT services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the adoption and/or delivery of IT services.

Service Management (Framework) – The term Service Management refers to a customer- focused approach to delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients.

Single-Sign-On (SSO) – refers to a mechanism whereby a single action of user authentication and authorization can permit a user to access all computers and systems where he has access permission, without the need to enter multiple passwords.

Shibboleth –refers to a technology that allows people to sign in, using just one 'identity', to various systems run by 'federations' of different organizations or institutions. The federations are often universities or public service organizations.

Appendix A: Approved Technology

College Information Technology Services • Page 55

Appendix A: Approved Technology Table Of Contents

Purpose ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 56

# ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 56

A ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 56

B ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 59

C ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 59

D ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 61

E ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 62

F ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 63

G ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 63

H ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 63

I ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 64

J ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 65

K ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 65

L ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 65

M ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 66

N ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 68

O ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 69

P ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 70

Q ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 70

R ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 71

S ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 71

T ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 74

U ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 75

V ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 75

W ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 76

X ·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙·∙ 76

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Documents are reviewed quarterly and updated as necessary Reviewed By: Ron Smith, Executive Director of IT, Operations, Infrastructure, Service Management & CSO Approved By: Christopher R. Markham, CIO Last Update: March, 2015

Purpose The Florida State Board of Education defines, in Florida State Board of Education rule

6A-‐‑14.0734, that Information Technology departments may define products and services that are exempt from solicitations of competitive offers, if those products and services are consistent with their strategic technology plan. This document defines those products and services that are approved by College Information Technology Services, CITS. This list is not blanket permission for other departments to make technology purchases without IT approval or to purchase anything on this list. Some items may be approved for supporting existing environments but not for future purchases.

Solution/Product/Service Description

# 3M Health Information System Academic and Local Application -‐‑ Academic

Software: 3M web coding and reimbursement system. Software provides students with the opportunity to practice workforce coding skills related to Health Care program.

3Play Media Cloud & Hosting -‐‑ Closed Caption Encoding for video

A A.D.A.M. Inc. Interactive Anatomy & Academic and Local Application -‐‑ Interactive Physiology anatomy & physiology for online students

A.N.D. Technologies PCounter Pro Academic and Local Application -‐‑ Pay for print software



Acalog Software Suite & Service Cloud & Hosting -‐‑ Academic college catalog management and support application

Accelebrate Services and Support -‐‑ Customized web application training provider.

Access Data Corporation Mobile Phone Academic and Local Application -‐‑ Cell phone forensics Examiner Software software. Used in the Computer Forensics program.

Accretive Solutions Services and Support -‐‑ IT Audit and Review and Business Process Analysis Services

Adobe Creative Cloud Application Subscription -‐‑ Design & Illustrate Suite of applications (Photoshop, Illustrator, InDesign, Dreamweaver, Premier, After Effects,)

Adobe Flex System and Database Product -‐‑ Open source application framework for development of mobile and traditional web applications.

Adobe RoboHelp System and Database Product -‐‑ Web-‐‑based help/ technical documentation tool used in portal applications

Agilysys Applications Hardware and Infrastructure -‐‑ Hardware and software support for college systems. Includes applications, services, software and servers.

AirWatch System and Database Product -‐‑ Mobile device management

Alchemy Net COBOL System and Database Product -‐‑ COBOL development environment supporting legacy COBOL applications.

Amazon Web Services (AWS) Cloud & Hosting -‐‑ Cloud based services including web applications, storage, backup and ISP support

AMS Ocean Studies Academic and Local Application -‐‑ American Meteorological Society Ocean Studies course website delivers weekly ocean news, current ocean data and graphics, and satellite imagery in



real time throughout the year. Used in Oceanography lab course.

AMX Control Equipment Hardware and Infrastructure -‐‑ Remote control/ device automation equipment. Only to be used where Crestron products cannot meet the need.

APC UPS Equipment Hardware and Infrastructure -‐‑ Power Backup Equipment. Standard for Network Closets.

Apple Desktops & Laptops Hardware and Infrastructure -‐‑ MacBook Pro, iMac, Mac Mini, MacBook Air, Mac Pro

Apple Education Licensing Program Application Subscription -‐‑ Software site licensing (OS, Server, iWork, iLife)

Apple Mobile Devices & Peripherals Hardware and Infrastructure -‐‑ iPads, iPhones, iPods, Apple TV (all models and related accessories)

Apple Services & Training Services and Support -‐‑ Includes maintenance and warranties agreements

Apple Software Academic and Local Application -‐‑ Motion, Shake, Logic, Remote Desktop, Final Cut Pro, QuickTime Pro, Remote Access, MobileMe, Pro Applications, AppleWorks, Final Cut Express, Logic Express, Soundtrack, MainStage, WaveBurner, Soundtrack Pro & Compressor.

Atlassian System and Database Product -‐‑ (Confluence, Jira, Crowd, Greenhopper, Gliffy) Atlassian product suite providing issue/project management, wikis, collaboration and application development tools.

Autodesk Mayer and AutoCAD Academic and Local Application -‐‑ Autodesk Products include: AutoCAD, 3ds Max, Autodesk Maya, Autodesk Alias, Entertainment

Axceler Control Point System and Database Product -‐‑ Sharepoint portal administration and support toolset.

Axis Security Cameras Hardware and Infrastructure -‐‑ Security cameras



B Bell Tech Logix Services and Support -‐‑ Service helpdesk and

inventory solution

Blackboard Academic Suite Enterprise Application -‐‑ Learning Management System (LMS) which includes learn, collaborate, connect, transact, analytics, and mobile platforms.

Blackboard Services Services and Support -‐‑ Blackboard professional service

Blackboard Student Services Services and Support -‐‑ Helpdesk

Blackmagic Design Hardware and Infrastructure -‐‑ Design control surfaces

BMC Control-‐‑m System and Database Product -‐‑ Batch job scheduling automation and process management application toolset

BMC Services Cloud & Hosting -‐‑ Cloud and hosting services

Brocade Hardware and Infrastructure -‐‑ Fiber Optic Storage Area Network Switches

C CA ERwin Data Modeler System and Database Product -‐‑ Database

modeling and development toolset

CambridgeSoft ChemACX Academic and Local Application -‐‑ Software used ChemDraw Pro, Inventory Ultra for Bioinformatic courses

Cambrium Learning Group Kurzweil 3000 Academic and Local Application -‐‑ Disabled Student Services. Kurzweil 3000 is a scanning, reading, writing and learning solution for students with learning disabilities or reading difficulties.

Camtasia Academic Software: Academic and Local Application -‐‑ Record anything you see on your screen, edit into a



professional screencast you can share instantly. In use by college-‐‑wide Faculty Resource Centers.

CCC Pathways Collision Repair Academic and Local Application -‐‑ Students practice workforce skills in use of electronic estimating system. Used in Automotive Program.

C-‐‑cure Security Software System and Database Product -‐‑ Door security software

Cisco Appliances Hardware and Infrastructure -‐‑ Miscellaneous Cisco servers and network hardware

Cisco Network Hardware Hardware and Infrastructure -‐‑ Network hardware

Cisco Phone System Hardware Hardware and Infrastructure -‐‑ Phones & servers

Cisco Servers System and Database Product -‐‑ Servers

Cisco Services Services and Support -‐‑ Cisco Engineering services

Cisco Smartnet Services and Support -‐‑ Server and network equipment maintenance and software upgrades

Cisco Software System and Database Product -‐‑ Network management software

Cisco Video Conference & Signage Hardware and Infrastructure -‐‑ Video conferencing, telepresence and digital signage hardware

Citrix Appliances Hardware and Infrastructure -‐‑ Citrix virtualization servers

Citrix Services Services and Support -‐‑ Citrix Engineering services

Citrix Software Application Subscription -‐‑ Virtualization, infrastructure, collaboration, and licenses

Civitas Learning, Inc. System and Database Product -‐‑ Student predictive analytics platform

Convergint Technologies Services and Support -‐‑ Door security and security camera Installation and services



Cronus ESP Batch System and Database Product -‐‑ Batch job scheduling automation and process management application toolset

Colasoft Capsa Enterprise Academic and Local Application -‐‑ Capsa Enterprise is a packet analyzer software developed for network administrators. Used in the Networking Bachelors Program.

Comcast Content Subscription -‐‑ TV & telecommunication services

Concord XiTracs Cloud & Hosting -‐‑ Software application used by the HR department to collect, review, and publish reaffirmation and compliance information required by SACS. HR and the Office of Institutional Effectiveness collaborated on the purchase and deployment of this software

Crestron Control Equipment Hardware and Infrastructure -‐‑ Remote control/ device automation equipment

CSI Services and Support -‐‑ Classroom, conference room, and auditorium control and projection equipment installation and support

D DataBank IMX Enterprise Application -‐‑ Management of Hyland Formerly Advanced Data Systems OnBase Imaging System

Deep Freeze Academic and Local Application -‐‑ Classroom computer security software

Dell Appliances Hardware and Infrastructure -‐‑ Special use servers including KACE

Dell Peripherals Hardware and Infrastructure -‐‑ Miscellaneous Dell parts

Dell Servers Hardware and Infrastructure -‐‑ Servers (Intel)

Dell Services Services and Support -‐‑ Implementation and System Engineering services



Dell Software System and Database Product -‐‑ Miscellaneous Dell management software

Dell Network Hardware Hardware and Infrastructure -‐‑ Network hardware including switches

Dell Workstations Hardware and Infrastructure -‐‑ Computers (Intel)

Diamond Cloud/Saas Cloud & Hosting -‐‑ Hosting

DirectTV Content Subscription -‐‑ TV & digital communication services

E Eaton Hardware and Infrastructure -‐‑ Data Center UPS,

batteries, & service

Eclipse / MyEclipse System and Database Product -‐‑ Application development environment used primarily for Java and Natural application development.

EditShare System and Database Product -‐‑ Complete collaboration, end-‐‑to-‐‑end media asset management, high-‐‑performance shared storage, and archiving solution

Elsevier HESI Testing Software Academic and Local Application -‐‑ Academic Software: entrance and exit testing for Nursing Program

Elsevier MC Strategies Webinservice Academic and Local Application -‐‑ The Webinservice.com content library includes thousands of lessons in areas ranging from coding/compliance and HIPAA to nursing and network security/IT. Software related to Health Care program.

Embarcadero System and Database Product -‐‑ Oracle database management toolset

Emtec Services and Support -‐‑ Computer inventory, deployment, configuration, and technical repair services



Endpoint Protector Enterprise Application -‐‑ Data Loss Prevention

ESRI ArcInfo/ArcGIS Mapping Academic and Local Application -‐‑ Geographic Information Systems mapping software suite.

Evergreen ITSM, Service Catalog and Service Now ticketing system implementation services.

Extron Control Equipment Hardware and Infrastructure -‐‑ Remote control/ device automation equipment. Only to be used where Crestron products cannot meet the need.

F Final Draft Academic and Local Application -‐‑ Screenwriting

software used in the Digital Media Program

FirstCom Content Subscription -‐‑ Production music library

Fluke Hardware and Infrastructure -‐‑ Copper, Fiber and Wireless Test Equipment

Forescout NAC Hardware and Infrastructure -‐‑ Network Access Control

Freedom Scientific JAWS Academic and Local Application -‐‑ Disabled Student Services.

G Gartner Services and Support -‐‑ Research and Consulting

Services

Google Applications Suite Academic and Local Application -‐‑ Google Earth Pro and Google Sketchup Pro

Google -‐‑ Search Engine Appliances Hardware and Infrastructure -‐‑ Search engine appliance

H HID Door Security Products Hardware and Infrastructure -‐‑ Door security

hardware



Houghton Mifflin Harcourt SkillsTutor Academic and Local Application -‐‑ SkillsTutor is a key component of a comprehensive student improvement program used in Academic Success Centers as well as Adult Studies Program.

HughesNet Content Subscription -‐‑ communication services

Hyland Software OnBase Cloud & Hosting -‐‑ Digital document imaging and management provider.

I I Am Cloud Enterprise Application -‐‑ Identity Management

System

IBM Cognos System and Database Product -‐‑ Software application for interacting with data and creating reporting, dashboards, scorecards, statistical analysis, etc

Idera (SQL Diagnostic Manager) System and Database Product -‐‑ SQL server diagnostic utilities

Information Builders WebFOCUS System and Database Product -‐‑ Software application that delivers rich, consumable, interactive information to the widest range of employees, managers, analysts, partners, and customers via solutions such as dashboards, portable analytics, and ad hoc reporting.

Inkling Academic and Local Application -‐‑ Interactive textbooks

Insight Hummingbird Academic and Local Application -‐‑ 3270 Screen Software for Orion ERP

Intrado System and Database Product -‐‑ e911 database

Invensys Wonderware InTouch HMI Academic and Local Application -‐‑ Wonderware is a brand of industrial automation and information software products used in many industries for production management, preformation management, integration with



asset management, supply and demand chain and BPM/workflow applications. Used in Engineering Technology program.

iParadigms Turnitin Academic and Local Application -‐‑ Turnitin is the leading academic plagiarism detector, utilized by teachers and students to avoid plagiarism and ensure academic integrity. Used across all Blackboard courses.

IPCelerate System and Database Product -‐‑ E911 call alerting and Zone paging software

iStockphoto Content Subscription -‐‑ Image library

Instructure Canvas Cloud & Hosting -‐‑ Learning management system (LMS)

J JAMF Casper Software System and Database Product -‐‑ Computer

software and image distribution, inventory and mobile application management

Jones & Associates Services and Support -‐‑ Physical Security consulting, architectural design and construction management

Jungle Software Gorilla Academic Software: Production software to handle budgeting, scheduling, locations, editing notes, and film submissions. Used in the Digital Media Program.

K Kaltura Media Space Cloud & Hosting -‐‑ Digital media management and

delivery

Killer Tracks Content Subscription -‐‑ Production music

L



LD Assistant Academic Software: Design and drafting professional CAD solution for entertainment lighting, event planning, and scenic design. Used in the Fine Arts Program.

Learning A-‐‑Z Academic and Local Application -‐‑ Learning A-‐‑Z (Reading, Raz-‐‑kids, Vocabulary, Writing , Science, and Reading-‐‑Tutors)

Linden Lab SecondLife Cloud & Hosting -‐‑ Annual renewal of Florida State college at Jacksonville Online Island Classroom in Second Life

LiveText Cloud & Hosting -‐‑ Software application used by the college for developing and maintaining continuous improvement processes for both the academic and administrative structures; requested and deployed by the Office of Institutional Effectiveness.

Lynda.com LyndaPro Content Subscription -‐‑ Academic software: online training tutorials for college-‐‑wide Faculty Resource Centers and staff

Lyric Pro Academic and Local Application -‐‑ Character generator

Lyris List Manager Enterprise Application -‐‑ SPAM service for marketing

M Mac Specialist Services and Support -‐‑ Apple Authorized service,

support, and training

Marshall Graphics Hardware and Infrastructure -‐‑ Video management system, including hardware, software, training, storage, and maintenance

Math Type Academic and Local Application -‐‑ Math and Chemistry courses to allow the creation of mathematical notation for inclusion in desktop and web applications



MathCad Academic and Local Application -‐‑ Math and Chemistry courses to allow the creation of mathematical notation for inclusion in desktop and web applications

Mathematica Academic and Local Application -‐‑ Mathematica is a computational software program used in scientific, engineering, and mathematical fields and other areas of technical computing. Specifically requested in support of the BioMed Program.

McGraw-‐‑Hill ITTS Academic and Local Application ITTS = "Instruction Targeted for TABE Success" prepares adult learners for the Tests for Adult Basic Education (TABE), a diagnostic tool used to determine a person's skill level and aptitude.

McGraw-‐‑Hill Pre-‐‑GED/GED Academic and Local Application -‐‑ Classroom software

Mediawiki Wiki Server Enterprise Application -‐‑ Wiki application framework

Microsoft Azure Cloud & Hosting -‐‑ Microsoft SQL database hosting

Microsoft BI and Performance Point System and Database Product -‐‑ Bundle of software applications that provide data analysis, employee self-‐‑service, dashboards,

scorecards, collaboration, reporting, data integration, data warehousing, predictive analytics, and data mining

Microsoft Campus Agreement Application Subscription -‐‑ Microsoft Office, OS, Server, Exchange, ILM

Microsoft Developer Network (MSDN) Application Subscription -‐‑ Developer subscriptions for Microsoft environment

Microsoft Office 365 Cloud & Hosting -‐‑ Email, storage and web hosting service



Microsoft Services & Training Services and Support -‐‑ Microsoft services & training

Microsoft SQL Server System and Database Product -‐‑ Enterprise database software

Milestone Security Camera Monitoring System and Database Product -‐‑ Security camera recording software

Mitchell 1 Automotive Program Academic and Local Application -‐‑ OnDemand5.com & Tractor-‐‑ Trailer.net. Web accessible software for automotive service, repair & management. Used in Automotive Program.

MyEz Appointment Cloud & Hosting -‐‑ Web based appointment application utilized for supporting student testing, advising and related systems

MySQL System and Database Product -‐‑ Open source relational database application

N Nagios System and Database Product -‐‑ IT infrastructure

monitoring, alerting, & reporting

National Instruments Academic Suite Academic and Local Application -‐‑ Maintenance for circuits used in the Engineering Technology Program.

NEC Hardware and Infrastructure -‐‑ Large Displays for Collaboration and Digital Signage

NETRESEC NetworkMiner Academic and Local Application -‐‑ Network Forensic Analysis Tool for Windows. Used in the Networking Bachelors Program.

NetSupport School & Assist Academic and Local Application -‐‑ classroom management, training, monitoring, and remote control. Used in courses college-‐‑wide.

NewTek Hardware and Infrastructure -‐‑ Video, capture, encoding, switching and streaming hardware



Northwest Regional Data Center Cloud & Hosting -‐‑ Cloud and hosting services

O Okta IDM Enterprise Application -‐‑ Identity Management

System

OmniGroup Academic and Local Application -‐‑ OmniPlan, OmniWeb, OmniGraffle, & OmniOutliner

Omni Music Content Subscription -‐‑ Production music library\

Open Book Academic and Local Application -‐‑ Disabled Student Services. OpenBook converts printed documents or graphic based text into an electronic text format making graphics-‐‑based text accessible to the visually impaired.

OpenText HostExplorer Academic and Local Application -‐‑ Terminal emulation software supporting access to ORION through terminal emulation.

Oracle Academy Academic and Local Application -‐‑ Online training in the fundamentals of database and Java technology. Used in the Information Technology Program.

Oracle AmberPoint System and Database Product -‐‑ Service Oriented Architecture (SOA) management, business transaction management and run-‐‑time SOA Governance applications

Oracle PeopleSoft Enterprise Enterprise Application -‐‑ Enterprise Resource Planning (ERP) system

Oracle Servers Hardware and Infrastructure -‐‑ Oracle servers (x86 Servers, SPARC T-‐‑Series, SPARC Enterprise M-‐‑Series)

Oracle Software Portfolio System and Database Product -‐‑ Oracle/Sun operating system and associated toolset

Oracle Training & Support Services and Support -‐‑ Oracle training and support



Oracle University Services and Support -‐‑ Oracle PeopleSoft Training

OReilly ETech & Safari Online Library Content Subscription -‐‑ Technical reference manuals online

OSM Cosbatch System and Database Product -‐‑ Data-‐‑processing and sorting application providing services for batch processes

P Panasonic Hardware and Infrastructure -‐‑ Sound and Video

Production Equipment

Panduit Hardware and Infrastructure -‐‑ Cables, racks, parts, & tools

Patch My PC Enterprise Application -‐‑ 3rd party software patch management catalog

Peachtree Complete Academic and Local Application -‐‑ Accounting software program used in Accounting Technology Program.

Peak 10 Cloud & Hosting -‐‑ Application hosting and backup provider

Presidio Engineering Services Services and Support -‐‑ Network and telecommunications Engineering services

ProfCast Academic and Local Application -‐‑ Ideal tool for recording and publishing your live presentation. In use by the North Campus Faculty Resource Center.

Q Quest Software System and Database Product -‐‑ Active Directory

migration manager and exchange migration manager

QuickBooks Pro Academic and Local Application -‐‑ Business accounting software provides students with the



opportunity to practice workforce skills by illustrating how accounting information is created and used.

R Rackspace Cloud & Hosting -‐‑ Managed hosting and cloud

infrastructure provider

Real Flow Academic and Local Application -‐‑ Simulation Development Tool

RED Digital Cinema Camera Company Hardware and Infrastructure -‐‑ High resolution camera solutions

Red Giant Magic Bullet Suite Academic and Local Application -‐‑ Professional Toolkit for filmmakers. Used in Kent Campus Faculty Resource Center.

Red Hat Enterprise Linux System and Database Product -‐‑ Linux operating system (OS)

Regent Education Financial Aid Cloud & Hosting -‐‑ Financial aid application system

Respondus & StudyMate System and Database Product -‐‑ Learning management system (LMS) utilities

supporting learning and assessment

Rockwell Toolkit Academic and Local Application -‐‑ Software designed to give system integrators economical access to the Rockwell Automation products and technologies. Used in Engineering Technology Program.

Rosetta Stone Academic and Local Application -‐‑ ESOL Program Use Only

S Salesforce.com Cloud & Hosting -‐‑ Web-‐‑based collaboration tool

SANS Institute Services and Support -‐‑ Computer security training



SAP Crystal Reports System and Database Product -‐‑ Software application for interacting with data and creating reporting, dashboards, scorecards, statistical analysis, etc.

SAS System and Database Product -‐‑ Software application that provides business analytics tools. Used by the state reporting team to run the local version of the state's edit programs. Crucial to the success of the team.

Secure ACS Express Academic and Local Application -‐‑

Security 101 Services and Support -‐‑ Door security and security camera Installation and services

Server Technologies Hardware and Infrastructure -‐‑ Power Distribution Units for Servers

Service Now Cloud & Hosting -‐‑ IT Service Management & Help Desk system

Set3 Services and Support -‐‑ Data Center cleaning Specialists in cleaning and decontamination of critical environments

Sibelius Auralia Academic and Local Application -‐‑ Complete ear training for classical and contemporary musicians of any age and ability. Used in the Fine Arts program at South Campus.

Sibelius Musition Academic and Local Application -‐‑ Complete music theory training & testing software for anyone learning or teaching an instrument. Used in the Fine Arts program at South Campus.

Siemens SIMATIC STEP 7 Professional Academic and Local Application -‐‑ Step 7 Pro is the comprehensive engineering solution for SIMATIC Controllers. Used in Engineering Technology Program.

Sigma Internet Netlab Academic and Local Application -‐‑ NetLab is the product supported by Cisco Academy and



provides an online solution for some of the Cisco courses/labs.

SilkRoad Cloud & Hosting -‐‑ Talent management solution.

Software AG Adabas System and Database Product -‐‑ Enterprise database system (ORION)

Software AG Aris Suite System and Database Product -‐‑ Process management and performance toolset to

include Business Architect, Business Design, IT

Architect, Mash Zone, Business Optimizer, Process Performance Manager, Business Simulator, Process Governance

Software AG Event Replicator System and Database Product -‐‑ Adabas replication utility

Software AG Natural Construct System and Database Product -‐‑ Natural application development utility

Software AG Natural for Ajax System and Database Product -‐‑ Web development utility

Software AG Natural Portfolio System and Database Product -‐‑ ERP support applications to include Natural Runtime, Engineer, Natural for Eclipse, Entire Access, and Natural Business Services Productivity Package, NaturalOne

Software AG Natural Security System and Database Product -‐‑ ERP Security Application and Systems Support

Software AG Predict System and Database Product -‐‑ Adabas database dictionary

Software AG SOA Gateway System and Database Product -‐‑ ADABAS SQL services provider

Software AG webMethods Suite System and Database Product -‐‑ Process management and systems integration suite including Business Process Management (BPM), Integration Server, Optimize for Process Infrastructure, OneData (MDM), Business Events



(KPI), Trading Networks, CentraSite and other prerequisite and corequisite components

Solarwinds System and Database Product -‐‑ Network Monitoring and Alerts

Sony Hardware and Infrastructure -‐‑ Sound and Video Production Equipment

Sorenson Media System and Database Product -‐‑ Video Delivery Network Platform

Sourcefire Hardware and Infrastructure -‐‑ Network intrusion detection and prevention; hardware, software,

training and maintenance

Specops System and Database Product -‐‑ Password Change and Recovery Software

Squared ZoomText Academic and Local Application -‐‑ Disabled Student Services software.

Streaming Media Cloud & Hosting -‐‑ Streaming media

Symantec Data Loss Prevention Suite Enterprise Application -‐‑ Data Loss Prevention Suite

Symantec NetBackup System and Database Product -‐‑ Backup application system

Symantec Storage Vault Enterprise Application -‐‑ File and storage enforcement software.

Symantec Training & Support Services and Support -‐‑ Symantec training and support

Symphony Ensemble Video CMS Enterprise Application -‐‑ Digital Content Management System

Syncsort System and Database Product -‐‑ Data-‐‑processing and sorting application providing services for batch processes.

T



Tax Navigator Academic and Local Application -‐‑ Finance Department

Telerik Applications Enterprise Application -‐‑ Web application development and user interface tools

Telestream Digital Media Products Academic and Local Application -‐‑ FlipFactory, Flip4Mac digital media tools

Tempest Interactive Media Services and Support -‐‑ Web design

Tessitura Cloud & Hosting -‐‑ Tessitura enables internet capability for Artist Series ticketing processing

Tetrad OPX System and Database Product -‐‑ Batch job scheduling automation and process management application toolset.

TI-‐‑SmartView Emulator Academic and Local Application -‐‑ Complements the TI-‐‑83 and TI-‐‑84 families of graphing calculators, letting the educator project an interactive representation of the calculator's display to the entire class. Used in Math courses.

Tools4ever Services and Support -‐‑ Programing services

TransAmerica Training Management Services and Support -‐‑ Oracle PeopleSoft Training

Treehouse Software, Inc. System and Database Product -‐‑ ADABAS and Natural open systems development and monitoring tools (ADASIGHT, EAV, Chart).

TurnItIn Cloud & Hosting -‐‑ Anti Plagiarism System for LMS

U UStream Cloud & Hosting - Video Steaming Service

V VMware Products System and Database Product -‐‑ Virtualization

Software



W Wolffpack FINANCIER Enterprise Application -‐‑ Enterprise financial aid

application

X Xmedius System and Database Product -‐‑ Fax Software

Y

Z Zoom System and Database Product -‐‑ Call Recording

Software

Florida State College at Jacksonville is a member of the Florida College System and is not affiliated with any other public or private university or college in Florida or elsewhere.

Florida State College at Jacksonville does not discriminate against any person on the basis of race, disability, color, ethnicity, national origin, religion, gender, age, sex, sexual orientation/expression, marital status, veteran status, pregnancy or genetic information in its programs or activities. Inquiries regarding the non-discrimination policies may be directed to the College’s Equity Officer, 501 West State Street, Jacksonville, Florida 32202 | (904) 632-3221 | [email protected].

Florida State College at Jacksonville is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and associate degree. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, or call (404) 679-4500 for questions about the accreditation of Florida State College at Jacksonville. The Commission is to be contacted only if there is evidence that appears to support an institution’s significant non-compliance with a requirement or standard.