Cmmi Overview And Nihilent Show Case In Cmmir Consulting.1

© Nihilent Technologies 2009

CMMI OverviewNihilent Show Case in CMMI® Consulting

Presented by:

Jonathan A. Wiesman

Vice President

Nihilent


SM CMM Integration, IDEAL, and SCAMPI are service marks of Carnegie Mellon University (CMU)

® Capability Maturity Model, Capability Maturity Modeling, CMM, and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon

University.

CMMI Overview

&

Nihilent Show Case in CMMI® Consulting


Agenda

CMMI Overview

Our offerings

Nihilent Strengths in CMMI

Why Nihilent

Some of our clientele

Clients Speak

Consultants Profile


What is CMMI?

The Capability Maturity Model Integrated (CMMI) is an integrated framework

for maturity models and associated products that integrates the two key

disciplines that are inseparable in a systems development activity: software

engineering and systems engineering.

A common-sense application of process management and quality improvement

concepts to product development, maintenance and acquisition

A set of best practices

A community developed guide

A model for organizational improvement


CMMI Overview


CMMI – Process Areas

Organizational Innovation and Deployment (OID)

Causal Analysis and Resolution (CAR)

Organizational Process Performance (OPP)

Quantitative Project Management (QPM)

Requirements Development (REQD)

Technical Solution (TS)

Product Integration (PI)

Verification (VER)

Validation (VAL)

Organizational Process Focus (OPF)

Organizational Process Definition (OPD)

Organizational Training (OT )

Integrated Project Management (IPM)

Risk Management (RSKM)

Decision Analysis and Resolution (DAR)

Requirements Management (REQM)

Project Planning (PP)

Project Monitoring and Control (PMC)

Supplier Agreement Management (SAM)

Measurement and Analysis (M&A)

Process and Product Quality Assurance (PPQA)

Configuration Management (CM)

Level 1 Initial

Levels Process Areas Category

Project

Management

Defined

Quantitatively

Managed

OptimisedLevel 5

Level 4

Level 3

Level 2


Why use CMMI?

In software and systems engineering, it is a benchmarking tool widely used by

industry and government, both in the US and abroad.

CMMI acts as a roadmap for process improvement activities.

It provides criteria for reviews and appraisals.

It provides a reference point to establish present state of processes.

CMMI addresses practices that are the framework for process improvement.

CMMI is not prescriptive; it does not tell an organization how to improve.


CMMI can benefit

you …

CMMI Provides

guidance for efficient, effective improvement across multiple process disciplines

in an organization

improvements to best practices incorporated from the earlier models

a common, integrated vision of improvement for all elements of an organization


CMMI benefits

CMMI-based process improvement benefits include

improved schedule and budget predictability

improved cycle time

increased productivity

improved quality (as measured by defects)

increased customer satisfaction

improved employee morale

increased return on investment

decreased cost of quality


CMMI Performance

Results…

Performance

Category

Median No of

data

points

Low High

Cost 20% 21 3% 87%

Schedule 37% 19 2% 90%

Productivity 62% 17 9% 255%

Quality 50% 20 7% 132%

Customer Satisfaction 14% 6 -4% 55%

Return on Investment 4.7:1 16 2 :1 27.7:1


Process Consulting

offerings …

• End to end CMMI consulting Gap analysis and Action planning

Implementation support

Readiness check

Formal Appraisal (Class A, B, C)

• Trainings SEI Authorized “Introduction to CMMI”

CMMI Overview

Implementing “High Maturity Practices”

Software Engineering Trainings

• Appraisals SCAMPI Appraisals (Class A, B, C)

• Value added services Build SQA practices

Periodic SQA auditing

Process Definition support

Advance statistical techniques for CMMI high maturity practices


Strengths in CMMI

No. of SEI certified High Maturity Lead Appraiser = 2

No of SEI Certified Lead Appraisers = 4

No. of SEI authorized Lead Instructors = 2

No of appraisals completed (incl. High Maturity) = 100+

No. of Consultants = 20

Nihilent Appraisers are SEI authorized Observer for Class B and Class C Team Leaders

Have client references for excellent work


Why Nihilent ?

All Lead appraisers have occupied senior positions in well established Indian software

organizations

Team of highly experienced consultants (average 10+ years) with software development

life cycle experience

Domain experience spanning verticals such as manufacturing, banking finance,

embedded, telecom, utilities etc

International consulting experience (15+ countries)

Partnership and collaborative approach

Practical and pragmatic solutions

Cluster of Excellence (CoE) program for SMEs for cost benefits

Youngest company to achieve ISO 9001: 2000 and CMMI accreditations


Global Consulting

Experience …


Some Clients Served …

100+ Clients


Some of esteem

clientele … 1

T-System (India division) – Europe’s number one telecom company having its offshore development centre inIndia. The total size of India centre is around 1500 resources. Nihilent helped to achieve CMMI Maturity Level 3.

Neusoft (China) – A Chinese Software Company having size of 15000 resources. Nihilent helped their audio divisionwhich is of 400 resources to achieve CMMI (V1.1) Level 5 and also CMMI (V1.2) Level 5

Capgemini (India Multi-division) – A US based Software Company having its development centre in Pune,Hyderabad, and Chennai of around 6500 resources. These divisions are appraised on SW-CMM Level 5. Nihilenthelped their Pune, Hyderabad Chennai divisions for achieving Level 5 on CMMI V1.2

Standard Bank (South Africa) – A leading banking organization in South Africa. The bank has its Infrastructuredivision that supports software development and maintenance to SBSA. Nihilent is helping this division for defining,enhancing and implementing processes based on CMMI and ITIL frameworks. Nihilent has deputed 6 ProcessConsultants since the last two years.

Nedcor Bank (South Africa) – A large South African Bank having its Technology operation division of 8000resources. Nihilent helped this TO division to reach SW-CMM Level 2 and subsequently CMMI Level 3. This was thefirst CMM and CMMI appraisal conducted in South Africa.


Some of esteem

clientele … 2

SARS (South African Revenue Services –SA) A South African Government organization involved in Excise,custom and income tax services. Nihilent helped their IT division of 200 resources for defining System and softwaredevelopment life cycle process using CMMI and ITIL framework.

SunGard (Offshore India Division) – A leading US based insurance company having its offshore developmentcentre in India. The division is having 100+ resources. Nihilent helped to achieve CMMI Level 2.

Valeo (Egypt) – One of the leading automotive suppliers having its embedded software division in Egypt. Nihilenthelped this division to achieve CMMI Level 3.

IBM (Egypt) – Cairo Technical Development Center (CTDC) of IBM having 500 resources. Nihilent helped CTDC, toachieve CMMI Level 3, CMMI Level 5. At present Nihilent consultants are working for their re-appraisal initiativesfor Level 5

UK-based world leader in mobile telecommunications company (UK) - Is a business technology firm,involved in providing high quality business services to Vodafone. Nihilent helped this company in defining andinstitutionalizing the processes for their IT division using CMMI and Testing Maturity framework.

Other than these, there are many more Indian and overseas clients where Nihilent either provide end-to-end consulting services or provide only SEI appraisal services.


Clients Speak …1

Nedcor South Africa (AS and T&O Division)

Once again it has been a pleasure working with you. You have not only the right skills but also the enthusiasm and passion for their work. Your ability to impart knowledge and expertise with the rest of the team is admirable, in particular his practical advise in SQA and measurements processes. Your contribution has made an impact on the team in general and the project as a whole. Your pragmatic way of dealing with tasks, sense of humour and above all, integrity makes you an integral part of any team.Nedcor’s team has certainly been enriched by your contribution and we look forward to working with him again in the near future.

Pieter van Zyl - ManagerApplication Services and SEPG

Standard Bank South Africa (ITPM Division)

Nihilent consultants guide us through the processes and critically audit the progress of the phase. To date he has been most accommodating and has brought several insights, knowledge and guidance to the team. On behalf of the team we would like to thank him for their support to date and hope that we can continue to foster their good & mutual working relationship

Selvan Naidu – Program ManagerStandard Bank – South Africa

Cygnet Infotech Pvt Ltd, India appraised for Level 2 and Level 3)

The quality of service is very good. As a organization we had taken a target and we needed a consultant who can mentor our team.We got all we wanted from you and are very happy with the overall service that was provided to us.

Niraj Hutheesing – MDCygnet Infotech Pvt Ltd


Clients Speak …2

Opus Software Solutions Private Ltd., Pune, India (appraised for Level 3)

We are very happy about the services given by Nihilent. Consultants provided valuable help in reviewing implementation acrossprojects and conducting audits. The knowledge and skill level of Lead appraiser is excellent.

Ramesh Mengawade – CEOOpus Software Solutions Pvt Ltd

Zoom Developers Pvt Ltd, Indore (appraised for Level 3)

We thank Nihilent for their great support & guidance to achieve our success. The Lead Appraiser mentoring has meant a great deal to us and we look forward to your continued support. I would once again like to acknowledge your support with a deep sense of gratitude.

Neha Jain – SEPG HeadZoom Developers Pvt Ltd, Indore

Zhengzhou VCOM Science and Technology Co. Ltd China (appraised for Level 3)

We really appreciate your style of consultation: simple but efficient, humorous and considerate. You are an experienced expert for guiding our implementation for the QMS. We have got so many useful suggestions and advices from you.

Wanglianbei – SEPG HeadVCOM, Zhengzhou, China


Clients Speak …3

Henan 863 Software Incubator Co., Ltd China (appraised for Level 3)

We enjoy working with you. Your explanation about CMMI practices makes us much clearer in how to modify our QMS and how to implement in projects. We've got a lot from you, You are a real expert.

Yang Jingbo– SEPG HeadHenan863, Zhengzhou, China

TVS Infotech Ltd, Chennai, India (appraised for Level 3)Services with respect to Consulting, Training and Appraisal were good. Nihilent associates have exhibited good professional attitude towards their engagement. It has been a great learning for the ATM’s as well as the interviewees. They are able to appreciate the value of CMMI and its benefits. Replies to queries were prompt thru mails and calls.

G. Ramanathan– COOTVS Infotech Ltd, Chennai, India


Consultants Profile

Ashok Sontakke

Kiran Chaudhari

Shrikant Brahme

Deepak Manjarekar

Suhas Oak

Shabbir Taiyabi


Ashok Sontakke

Qualification

CMMI® and SPI

Education /

Publications /

achievements

Key Clients

engagements handled

SEI Authorized SCAMPISM High Maturity Lead Appraiser for CMMISEI Certified SCAMPISM Lead Apprasier and Authorized Lead Instructor SEI Observer for SCAMPISM Class B and SCAMPI Class C Team LeaderCertified Lead assessor for ISO 9001, SPICE, Tick ITSenior assessor for EQA (European Quality Award)

Ashok has 33+ years of Industrial experience in Quality control and quality assurance functions. Hehas led more than 15 CBA-IPI assessments, 15 SCAMPI appraisals in India, China, Mauritius,Ukraine, Egypt, and South Africa.

Prior to joining Nihilent, he has worked for organizations like QAI, Zensar, and Indian SatelliteResearch Organization (ISRO)

He has executed no. of assignments in organizations working in banking financial and insurancebusiness domains. He was associated with MAIT Western region quality committee as a Chairman in1998.

B. Tech (Hons) Electrical engineering from IIT MumbaiM. Tech (Hons) Comms Engg from IIT MumbaiISO 9000 Lead assessor from Alan A Griffin & Associates, UKTick IT Lead assessor from NFI Quality AS, NorwaySPICE Lead assessor from European Software Institute

-IBM, Egypt - Nedcor Bank, South Africa - Valeo, Egypt - Neusoft, China - SARS, South Africa - Cybage, India- SunGard, India - eHorizon, India - CapGemini, India- Aptech Software, India - T-Systems, India


Kiran Chaudhari

Qualification

CMMI® and SPI

Education /

Publications /

achievements

Key Clients

engagements handled

SEI Certified SCAMPISM Lead Appraiser for CMMISEI Authorized SCAMPISM Class B & C Team LeaderSEI Observer for SCAMPISM Class B and SCAMPI Class C Team LeaderCertified Lead auditor for ISO 9001:2008 Six Sigma – Green belt

Kiran has over 18 years of experience spanning software and implementing Quality Systems in various sectors of industry such as Information Technology, Electronics, Instrumentation and Automobile. Last assignment prior to Nihilent was at Zensar Technologies Ltd., where he was senior consultant, responsible for ISO, CMM and CMMI consulting assignments.

He has completed 16 SCAMPI appraisals

He has carried out more than 2700 hours of interim assessments of Quality Management systems at several software organizationsAs a senior consultant successfully executed number of assignments in UK, Europe, South Africa, China, Iran and India on ISO, CMM and CMMI framework

- B.E. Electronics from Pune University- Certified Lead auditor for ISO 9001 from TQMI (UK)- Six Sigma Green belt from Omnex- Member of many process improvement groups

- Nedcor Bank, South Africa - Fujitsu Services, UK - GIST, Iran - Cygnet, India - Cybage India - Zoom, India- TVS Infotech, India - Opus Software, India - SunGard, India- T-Systems, India - Vcom, China - NewCapec, China-CapGemini, India - TietoEnator , Czech Rep. - Teledata Marine Sol. India- Imperial Bank, South Africa - Bank of Uganda, Uganda - Multichoice, South Africa


Shrikant Brahme

Qualification

CMMI® and SPI

Education /

Publications /

achievements

Key Clients

engagements handled

SEI Certified SCAMPISM Lead Appraiser for CMMISEI Authorized SCAMPISM Class B & C Team LeaderCertified Lead auditor for ISO 9001:2008Six Sigma – Black belt

Shrikant has over 19 years of experience spanning software and implementing Quality Systems in various sectors of industry such as Information Technology, Electronics, Communication and Automobile.

Last assignment prior to Nihilent was at TUV Rheinland as a Manager Western Region for CMM, PCMM and ISO 27001

He has completed 14 SCAMPI A appraisals

He has carried out more than 1500 hours of interim assessments of Quality Management systems at several software organizationsAs a senior consultant successfully executed number of assignments in UK, South Africa, China, Italy (Milan), Hong Kong and India on ISO, CMM and CMMI frameworks.

- B. Sc. (Physics) and B.E. Electronics from Pune University- Certified Lead auditor for ISO 9001 from TQMI (UK)- Six Sigma Green belt from Omnex

- Nedcor Bank, South Africa - Henan 863, China - MTRC, HK- Transco, UK - VCOM, China - DCRTI, India - Newcapec, China - ICL, Milan - DSRM, India- Tech Process, India


Deepak Manjarekar

Qualification

CMMI® and SPI

Education /

Publications /

achievements

Key Clients

engagements handled

Certified Lead Auditor for ISO 9001:2008 SEI authorized “Introduction to CMMI” trainingCertified Software Quality Analyst

Deepak has over 21 years of experience in managing quality and implementing Quality Systems in various sectors of industry such as Information Technology, Automobile, and Engineering. Last assignment prior to Nihilent was at eHorizon India Pvt. Ltd., where he was heading the SEPG and Training functions and responsible for process definition, process training, process implementation, process measurement, process audit and process improvement.Lead the CMMI level 3 project at eHorizon and achieved the level 3.Established organization wide Metrics tool for measuring process and project performance. As Management Representative successfully lead different organizations for ISO 9001, QS 9000 and TS 16949 quality system accreditation.He has conducted in-house training program for CMM / CMMI overview, ISO 9001 Quality System, Metrics Definition, 7 QC Tools, SPC, 5S – Housekeeping, ISO Auditing etc.

- M.E. (Industrial Engineering and Management) from Indore University- Certified Lead auditor for ISO 9001 from SGS Yarsley ICS (UK)- Certified Software Quality Analyst from QAI - Member of many process improvement groups

- STL, Kenya - Trigyn, India- Aftek Infosys, India- Opus Software, India - Sena Systems, India - DSRM, India- Henan 863, China - e-Zest Solutions, India - Glodyne, India


Suhas Oak

Qualification

CMMI® and SPI

Education /

Publications /

achievements

Key Clients

engagements handled

Certified Lead auditor for ISO 9001:2008 SEI authorized “Introduction to CMMI” training

Suhas has around 10 years of varied experience in Software development, ISO 9001 :2000 and CMM/CMMI process improvement. He is ISO 9001:2000 Lead Auditor.He has end-to-end life cycle experience of implementing CMMI level 5 processes. He has carried out more than 400+ hours of interim assessments of QMS at several software organizations, in the areas of Gap analysis, Process definition, Process deployment, Metrics Definition, Establishment of organizational capability Baselines. His professional experience includes stints with Zensar, HP, and IBM & NIHILENT .Last assignment prior to Nihilent was at IBM, where he was QA/SEPG Manager, responsible for Process Audits and Improvement activities.

- MCM (Computer Science) from Pune University. - Certified Lead auditor for ISO 9001:2000.- Training on ISO and CMMI.

- SARS, SA - HP, USA & India. - VIAS, Egypt- Standard Bank, SA - GM, USA -Infinitum – UK-Tech Process, India - Eresource, India - Imperial Bank, SA


Shabbir Taiyabi

Qualification

CMMI® and SPI

Education /

Publications /

achievements

Key Clients

engagements handled

Certified Lead auditor for ISO 9001:2008 Undergone SEI authorized “Introduction to CMMI” trainingParticipated in CMMI level 3 Appraisal as an ATM Certified ITIL Foundation

Shabbir has 6+ years of varied experience in Software Quality Assurance and Process Engineering, ISO 9001:2000, CMM/CMMI and ITIL based process improvements and process consulting.

He has end to end life cycle experience of Implementing CMMI Level 3 and ITIL processes. He has strong experience in process gap analysis, definition and reviewing processes, and its associated artifacts

He has carried out more than 800+ hours of interim assessments of QMS at several Software organizations, in the areas of Process Gap analysis, Process definition, Process deployment, Metrics Definition, Establishment of SQA, SEPG functions and organizational capability Baselines.

MCS (Master of Computer Science) from Pune University. Certified Lead auditor for ISO 9001:2000ITIL Foundation CertifiedAwarded by client for “Service Excellence”Article on “People Management for Project Management” published by “PMI-Pune” chapter in October 2006

- Standard Bank, South Africa - Nedbank, South Africa- Glodyne Technoserve, India - DSRM, India -- TechProcess, India - E-Zest, India- SENA Systems, India


India - ChennaiNihilent Technologies Pvt. Ltd.C/O- DataCraft India Ltd, Citi Tower, 6th Floor No. 117, Sir Theagaraya Road, T. Nagar Chennai 600-017, IndiaTel.: +91-44-28151175

Contact Person: Mr. J VigneshEmail id: [email protected]

India - PuneNihilent Technologies Pvt. Ltd.4th Floor, Weikfield Citi Infopark,Nagar Road, Pune 411 014Tel.: +91 (20) 39846100Fax: +91 (20) 39846499

Contact Person: Ms. Priyanka HegdeEmail id: priyanka.hegde@nihilent .com

India - MumbaiNihilent Technologies Pvt. Ltd.205, Kakad Chambers, 132, Annie Besant Road, Worli, Mumbai - 400 018Tel.: + 91 (22) 2495 5684/ 89/90 Fax: + 91 (22) 2498 1565

Contact Person: Ms. Priyanka HegdeEmail id: priyanka.hegde@nihilent .com

Contact - India

mailto:[email protected]




Contact – Middle East

Kingdom of Saudi ArabiaAl-Kanar Arabia Co. Ltd.C/o Dimension Data, Level 4, Tower 1 North, Tatweer Towers,4th Southbound King Fahad Highway, Crossing King Abdulla Street,

Tel.: +966 1494 6029Fax: +966 1 2008190Cell: +966 (54) 837 2202Contact Person: Mr. Ajay DhootEmail id: [email protected]

Ali Bin Ali Technology ServicesAli Bin Ali Group CenterUmm Ghuaylina, Al Wahab Street,Dhoha, Qatar

Tel.: +97 43512530Contact Person: Mr. Sunil DeorukhkarEmail id: [email protected]





Contact - International

United Kingdom Nihilent Technologies Pvt. Ltd.,C/o Dimension Data,Fleet Place House, 2 Fleet Place,London EC4M 7RTUnited Kingdom

Tel.: +44 (0) 207 651 7104/7000Fax: +44 (0) 207 651 7001

Contact Person: Mr. Robin RastogiEmail id: [email protected]

South AfricaNihilent Technologies Pvt. Ltd.,35, Wierda Road WestWierda Valley, SandtonJohannesburgSouth Africa

Tel.: +27 (11) 881 3682Fax: +27 (11) 881 3699

Contact Person: Mr. Vineet BahalEmail id: [email protected]

United StatesNihilent Technologies, Inc. 929 East Main StreetSuite 117 Mount Joy, PA. 17552 USA

Tel.: +1 (717) 475 9662

Contact Person: Mr. Jonathan A. WiesmanEmail id: [email protected]

Turkey PROYA Profesyonel Yazılım Çözümleri ve Danışmanlık Tic. Ltd. Şti.Çetin Emeç Bul. 4. Cad. No:4/7 06460Öveçler/ANKARA, TÜRKİYE

Telefon: +90 312 4722704Faks: +90 312 4722709Mobil: +90 554 8985987

Contact Person: Mr. Mustafa Utku GokerE-posta: [email protected]







mailto:btemel@[email protected]



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Cmmi Overview And Nihilent Show Case In Cmmir Consulting.1